We were referred to Ben by our Solar PV Contractor, Ben came highly recommended and did not disappoint, meeting and exceeding all of our expectations.Ben is very knowledgeable, hard working, friendly and honest. His cost is very reasonable and his estimate was accurate. He replaced two of our old energy hog pool pumps with very energy efficient pool pumps which helped lower our electric bill substantially. Despite tight spacing to work within, he managed to fit the new pumps into spaces not designed for them. Before and during the installation, Ben willingly shared some of his vast knowledge of Pools and Pool maintenance with us and we were very impressed.About a month later, we started having intermittent problems with our GFCI Breakers tripping on one of the pool pumps. Not knowing who else to call, we asked Ben if he had any ideas on what might be happening. He provided us with some possible troubleshooting tips which we tried, but when the problem was not resolved, Ben came over to check the installation himself. After about an hour of checking, Ben found that water had leaked into one of our existing electrical junction boxes! This problem had nothing to do with Bens installation, yet Ben went beyond what was expected and helped us find our problem! When we tried to reimburse Ben for his time in helping us troubleshoot, he declined, asking us instead to write a review or donate to a charity in his Company name if we really wanted to do something.Ben is a very rare and special person and we highly recommend him and his company Diamond Pool for any pool related work. Thank you Ben for all of your help and expertise, we really appreciate it!
My daughter referred me to Diamond Pool when I was having trouble with algae about ten years ago. Ben was able to get the pool under control quickly and efficiently and has kept the pool in top condition ever since. Besides being knowledgeable and dependable, Ben has helped me keep the pool vac and filter running for years with the least cost. If he can repair it, he will and he is always willing to listen when I need help. Ben is the best!
Ben has been taking care of our pool for 5 years now & by taking care, I mean more than just cleaning our pools. We werent happy with a couple of pool cleaners prior to Ben & we were referred to him by word of mouth by a friend. On his initial assessment of our pool, he did a thorough physical of our pool: water chemistry (ph, salts, phosphates) the condition of the plaster, our sensors, pool pump, equipment. He communicates any findings, offers a few options & lets you decide which option to take. He is a chemist, scientist, engineer, plumber, on top of pool cleaner. On 2 separate occasions he detected areas in our pool that was leaking that other expert leak detectors could not find (& then repaired it). When our old energy draining pool pump looked like it was dying, Ben gave us a couple of options. We went with the energy efficient pool pump which was more expensive, but within 11 months, the new pump paid for itself in electricity savings. Whenever we had issues with the pump or our solar water heater, we would go to Ben & he would play detective & sure enough, he knew exactly what the problem was. Recently when our valve to the pump was leaking severely, he repaired it for us.Thank you Ben, we are so blessed & fortunate to have you.
Ben Bigelow has been taking care of our pool literally since the day Diamond Pool opened business. We have never looked back. Diamond Pool is a gem. Ben provides consistent, honest, and reliable service. He is super responsive, well networked, has been taking care not of our pool maintenance but also of replacing our pump, whirlpool heater, pool lights, you name it. I wholeheartedly recommend Diamond Pool.
Diamond Pool is the BEST! I tried to maintain my own pool...10 years of disaster. Obviously I didnt know what I was doing so I got a pool guy. Obviously he didnt know what he was doing either...same results with algae blooms monthly....but I had to pay him big $$$. Fired him and found Diamond Pool! Ben right away diagnosed the problems and set about correcting things. Its now been years of happy pool use for our family! Love Ben and the services he provides.
Diamond Pool is our go-to provider for all of our pool needs. Prompt, responsive and professional, the service receives my highest possible recommendation. Thanks, Ben!