Jamar spent three and a half hour helping me transfer information fir one phone to another. There was a glitch. He was extremely kind. He is also very, very smart so he was able to successfully complete the transfer of information. You are lucky to have him. I hope he gets a big raise.

Service used to be 5 stars. Last week new employees arrived and they charge (even a blind person) to do simple adjustments on my phone. They want to charge me $30. I refused. They also have no way to print out a copy of your bill. They took a screen shot with my phone. Of course, no agency will help you like that. I then came back to the store wanting to prepay my bill. The gentleman though young, was pleasant and kind.

Very nice lady, but you cant replace the corporate store services

Jamar was very helpful and presented excellent customer service. He was very understanding of my phone issue of being locked and gave me a good solution. I was not able to look up my account or chat with a representative online and so he was able to go over with my plan being positive that I have all content saved. He also let me know about any specials and I was able to open another line on my account with no hassles.. Very friendly and professional representative. I would definitely recommend this location for everyone and see Jamar. Another plus is that this location was open while other locations were closed. Much Mahalos!

Kimo was incredibly friendly and saved the day! I so appreciate his professionalism, knowledge and helpfulness. Thank you, Kimo.

Jeanne was very polite, friendly, knowledgeable and most of all, very patient. Not being very tech savvy we appreciated her patience with my husband & I. She explained thoroughly and did her best in trying to work out an affordable package for us, which we appreciated very much. Jeanne is a valuable associate of your company.

Kimo at Verizon Kapahulu was spectacular! His customer service was great he was very knowledgeable and friendly. I knew he at my best interest in mind for what I needed. I would definitely go back to Verizon Kapahulu. The other reps that worked that day was great as well the teamwork and communication was spot on & comfortable.

I needed to get a new phone and phone plan as I was currently on a family plan. I had never gone through this process and while not a complicated one, the staff were knowledgeable and clearly explained any questions I had. Staff was friendly and honest, not trying to sell me every little bonus feature they could. They listened to what I was looking for in a new phone and plan, and helped me pick the best set up. The process took some time but they were friendly and easy to talk to during my whole experience. I mostly worked with Rob during the process. He was professional and easy to communicate with. The store as a whole observed the standard social distancing practices of these current times and adhered to the use of face masks. Solid first experience and will be returning to them for anything else I may need.

Jonah did great! Solved me issue with my phone and also explained the differences of the new model. Got the upgrade and he explained the importance of getting a good case and screen protector. I also never knew about portable chargers either! I used to go to Costco for Verizon needs hit definitely will come back here again in the future

Michael was really helpful and made getting a new phone a piece of cake. He was genuine and not pushy at all. His help made my dilemma of needing a new phone a breeze.

Kimo was very friendly Knowledgeable and was a great helping me pay my bill!

I went there two days in a roll. Jonah was very helpful on both days. He knew I had busy schedule, so he had everything ready for me the next day. On the second day, When I walked in Jonah and Harley very friendly. Other store I go to, I feel over whelmed by them just standing there all trying to help me at once.They Jonah and Harley, were very aware of social distant and keeping the store clean.Harley was very helpful setting up my phone.

Fast, easy, friendly, good ! Will come at this location again! Jamar is cool !

Nicholas was a big help to me and the problem I was having with my phone. When I come back, I will call ahead to be sure hes available.

4/29/2020My wifes phone had died and we went to the Kapahulu Verizon for assistance. We were extremely fortunate to get the store manager Jonah to assist us. We were treated with the utmost respect and professionalism . He transitioned us into a new I-Phone with limited effort on our part. He was thorough in explaining our options and promotions without feeling any obligation or pressure. The service we received was outstanding. Thank you to Jonah for making what may have been an unpleasant situation into a walk in the park.

He was very through and friendly helping us get my husband his new phone.Even thought the transfer of phone’s data took forever he still kept us both entertained with good conversations!

Verizon is lucky to have Robert. He was a great help in getting me set up with my new smart phone.

Jeanne & Kimo I am grateful I just had the most extremely pleasant experience getting me a new phone you would not want to go to another Verizon location the atmosphere here is like being in your living room I was treated with royalty even in the middle of the pandemic I love Verizon by far this has been my most pleasant experience I dont think I will ever be back in a corporate store again service has been great everywhere but this is Top Notch service

I’m very happy with my experience today purchasing my new iPad even though we ran in to system issues everything turned out great.... although it took a while to get things resolved I’m happy with my overall customer experience will be coming back to the Bishop store again for all my cellular needs

Great experience. Jamar gave me excellent service

Great experience at this facility . People were attentive and friendly.

Jason was very pleasant, personable and thorough in helping me choose and set up my phone. It is really hard to find someone with his personality and experience. Im hoping he will stay forever!

The Verizon representative (Im sorry that I did not get his name) was very helpful. I had received a text message earlier today that I had used up my data plan for the period ending March 13. He quickly reviewed my account and informed me that I could switch to an Unlimited Data plan at the same price (possibly a couple dollars more per month). That definitely was music to my ears! Mahalo Verizon!

Excellent staff🤙🖖❣️ * Not so excellent company though.

Jonah was super helpful! Made an appointment online. He was transparent about everything and it was a quick and easy process to get a new phone.

I just bought a LGv60 phone no where on the island had a case except this store, life savers :)

After 2 years with out a phone it was time to get one went to few places they where closed noticed Verizon was open Harley jenah they was working and they helped me get started they explained everything to me and how to get started lm glad I went there instead of any other place thanks alot for helping me get the perfect phone u to made everything go real smooth

Fantastic, polite service!

Kimo was amazing ! So helpful and made replacing my broken phone with an awesome new one so easy ! If you’re going to go here ask for Kimo!!

Excellent!!! Excellent!!! 10 times over!!! Excellent customer service.. Aloha To You..JamarFrom Mrs. Hunter

I had a great experience here the other day. Jonah was very helpful with assisting me get a new phone.

2 customers, and it took 40 minutes to buy a cable. Do not EVER use this store, ever. Seriously. Worst. Ever. Fly to the Mainland. It’s faster. Build your own factory and manufacture a cable. It would be faster. Have a child, wait for them to grow up and buy you a cable for Christmas. It would be faster. Die, and come back in another lifetime when cables are no longer used. It would be faster. Worst customer service in the history of the planet earth.

My battery broke on my old phone. Jonah helped me order a new one and even helped me upgrade my outdated tablet. He helped transfer all my stuff. Amazing service definitely recommend this store for all your needs!! Thank you Jonah!!!

Friendly staff. Took care of my daughters needs.

Jonah help me out yesterday for upgrading my phone. I ended up paying extra $256 for all the freebies he offered, which he said was all promo and he gonna give it for free. It happens so fast that he did not even print out any receipt. Gonna go back here and return everything. He even put a $50 worth of liquid protector which i dont think he put in because i know it takes time to do it & he just did it like about 2 min! I know im not getting my money back for that but atleast i get to return the rest and get my money back!

Excellent Service Rob was very helpful thank you

Customer service is knowledgable, friendly and comfortable

Sharlynn C. at the Kapahulu Verizon is amazing! She was so helpful and extremely patient with me today. Shes very knowledgeable & had no problem answering all of my questions. I lost my phone so she helped me buy & set up a new one. I thought all my contacts and photos were gone forever but Sharlynn managed to get them for me. They are all on my new phone now!

I came in because I couldn’t get a Sim card out of an old phone before I sent it back to insurance. James saved my day! So everybody in there was very kind and helpful. Service is great I had to recommend it

Best employees ever!! Needed to switch away from T-Mobile immediately and we were able to decide based on great recommendeds of our needs!! I had my granddaughter with me which can get kind of annoying when youre trying to do business of getting a new phone but all the Verizon staff helped out with her through my purchase! It was amazing experience, Sharlyn, Robert, and Adrian not only tag team to allow me to focus on my purchase but still remained very professional while helping other customers in the office!

I would say 0 Stars!It is not an actual Verizon Store, theyre Sub Contractor who literally have no Idea what theyre doing!Do not ever trade youre phone in, they lost mine and it took 3 Months to find it, they where about to charge me for the phone that I traded in!Check you Contract if they really applied to Promotion they promised!Just a bunch of unprofessionals who dont know what theyre doing!

Went to this Verizon store to upgrade my phone, and the process could not have been easier! The guys in there are super friendly and professional, and they made the whole experience enjoyable. The other Verizon stores arent bad, but Ill always go to this one from now on! Shoutout to the Manager and Assistant Manager for being awesome and helping me and my friends out and making the process fun. Mahalo!

My experience at the kapahuhu Verizon store was outstanding !!!!!!The staff went out of their way to make sure that I got everything I needed and since Im a senior they took their time to make sure I understood all the workings of my new phone.Glad theyre in my neighborhood!GGREAT JOB FELLAS !!!!!!

The place is a small but decent size Verizon retailer were you can pay bills, upgrade your phone, or start a new Verizon account. The representatives were well informed and have great communication skills!

Excellent customer service. Staff is friendly, knowledgeable, professional and going that extra mile to take care of you.

Went into the store, 2 associates, working, helping customers, sitting at their desk. I walked in no body look at me, I sat down on a comfortable chair, for about 15 minutes, the 2 employees kept talking to their customer. No body said hello, boo, or we will be with shortly. Sat their like a dummy, starring at the employees. After 15 minutes of waiting and no acknowledgement, I left the store, the handi cap door button does not work also. I will pay off my bill, and move on. My visit was to up grade my phone, and have my cousin purchase a new phone . Cousin is with ATand T. Told my cousin how satisfied I am with Verizon, that is why she was thinking of joining Verizon. To late now, experience a bad visit with this store. I will never visit this store again. Thinking of changing, to another. 😱

Received professional, knowledgeable, and friendly help in getting a new phone. Adrian helped us make the best decision for our needs,

Could not provide accurate info.Very limited knowledge base. Bad mouthed the real Verizon

So much better than T-moble. T-moble is the worst.

Robert was awesome and helpful

Wonderful employees at this location! Both the manager and assistant manager went out of their way to ensure that we had a great experience. I will no longer be going to any other location. The only drawback of our experience was finding out that the employees have terrible taste in football teams. #raidersorshouldwesaylaters #sorrybutihadtodoit #skol #sorryyourteamissoooobad

I went here to pay my bill and no one said anything . There where 2 people working. So I waited when I seen that the guy was free I approached him but he said I didnt sign in.... HOW DO I KNOW I NEED TO SIGN IN IF NO ONE TELLS YOU! WASTE OF MY TIME!.

I just got a 500$ samsung and the new update broke it and as soon as I had mentioned I spent money the guy told me to just buy a new phone because he knew I had money to spend. There are some greedy people there trying to make money off customers for commission as oppose to actually helping them. Paying customers should get taken care of not forced to spend more money.

Adrian at Verizon is the best person to help you with your wireless needs!

Customer service was quick and efficient. Very friendly.

They processed my warranty on a screen protector for me as I was having trouble doing it.

Great service!

They answered my questions to my satisfaction, Mahalo!

Keep getting help. They dont mind me asking questions.

Only one associate on site 👎