They are a reliable company when it comes to shipping items to the Philippines. We have never had any issues of missing or damaged boxs. Also, they give you a 4 hour window when they come to pick up your boxs. Just wished they had more parking at the company. They have like only 4 stalls, which are usually full and there really is not any other place to park in the area.

My one and only place I go to send my loved ones gift from Hawaii to the Philippines! Even when I visit the Philippines I only use LBC! Its a great company!!

The parking situation is less than ideal. And with the volume of customers, getting in is a challenge. Also, friendly customer service would be appreciated.

Oh I dont dislike the place. I only gave 2 star because thats all they deserve for their customer service. I dont feel welcome when I entered the place. When I asked questions, they cant answer me, I have to explain my self. So yeah. 2 star is all they can get.

Great to send money to the Philippines but parking is limited and racking out is right on main road so it takes a while.

There must be a better LBC place out there, the people in this branch are very rude. The lady at the counter was aggressive and screamed at me to give her my credit card to pay. Not good.

Amazing customer service fast friendly and reliable 👍

Ive been trying to call for weeks, nobody answers the phone and Ive had to reschedule my pickup over 3 times because they dont show up to pick up my box.

LBC Mabuhay Corporation has the resources and power to hire productive results-oriented staff that will be assets to the company and get rid of non-performing ones. This branch has no teamwork at all. No coordination. The common complain is that no one shows up to pick up the boxes scheduled for that day. The customer waits and wastes the whole day just waiting. When they call they are made to wait some more and still no one comes.Is there a manager or supervisor around? There must be a list of the customers who are scheduled for box pick up on each day. During the day, the supervisor will monitor if their boxes are being picked up. If not, he/she will have the courtesy to call the customer ASAP and re-schedule the pick up another day. How hard is it really to run an efficient branch? LBC is a huge corporation and can very well afford to hire eager hard working people who can replace the incompetent ones.

Our experience with LBC in Fairfax, Virginia was superb. Good scheduling. Driver calls you to say he is on his way and gives the approximate time he is arriving. We thought it would be the same here in Hawaii.NO! NOT HERE IN HONOLULU! LBC here are the most inefficient people to deal with. They will cause you inconvenience and stress. Schedules disappear when someone takes off! When they mess up, no apologies; theyd even talk over you! And suggest you take your shipment to their office. If there is a new customs form, guess what, you need to driver over to their office to pick it up personally! Their driver can not bring the form when he comes over to pick up the shipment because it will delay him! This is LBC service.

I was so disappointed with customer service and all. Teller was so rude. When calling the Waipahu branch, it always goes to call center in the Philippines even if its still office hours here. After so many calls (more than 5 tries) Waipahu finally answered and told me they were going to pick up my box between 11:00 to 4:00 pm, nobody came, not even a call that they cant make it. VERY, VERY POOR. YOU DONT EVEN DESERVE A 1 RATING.

Very disappointed with their service or lack of services. Calle LBC Dillingham Office this morning at 9:00am was given 12-3pm window. It is now 5:40pm. After several calls I was told the driver is stuck in traffic. The lady asked me if I was available the next day, I told her only in the afternoon. The lady promised me 1:00pm as a priority pick-up. I hope I won’t be waiting a long time this time. Not pleased with this service. I will be taking my business elsewhere.

I dont usually write bad reviews but Im not very happy about this LBC. Ive made an appointment for a pickup twice and they forgot to pick up both times. I wasted my time waiting between 1-4 pm and they didnt come at all. They didnt even bother calling if the driver cant come that day. Ive always had a good experience with LBC, but this particular store is not very organized. Until now, my boxes havent been picked up :(

Fast and friendly 🤙

10/28/2014 Tuesday: I took time off work again today to wait for my box to be picked up. I just received a call from the driver saying he cannot pick up my box because his van is full. I called the manager explaining that the driver just called to cancel the pick up and the manager begins to give me the same reason. Totally unprofessional especially because this same manager is the one who talked me into todays time slot after they had me waiting last week 10/24 for 4 hours and didnt pick up my box then as well. After complaining last week, the manager apologized profusely and made me wait today. I took time off work again. I cant believe how she had the audacity to try to give me an excuse for today. She apologized and used a customer in Kailua as an excuse for filling up their van. Really???????? Just appalled.

No estimated time, wasted too much time waiting for same day of pickup,had to moved up the pick up schedule, dont want this Balikbayan service its a turned off at, Kalihi area LBC not calling back if coming or not

Not very happy because the appointment time to pick up was from 12pm-1pm. I have been waiting for 2hrs and theyve said theyre on their way to pick up for the past 30mins and they still have not shown. They also been saying they will be there 5-10mins.

Great customer service love coming here than Waipahu branch

Very good price to ship a box to the Philippines😁👍👍THANK YOU VERY MUCH😁YOUR CUSTOMER

Called last week for pick up and was told that they will pick it up last Monday the 19 of Feb, stayed home and no show. Then they were going to pick it up the 21st, called around be 4:30pm and was told they are on their way according to the woman that answered the phone from Dillingham and no show again. Really bad service!

Poor Customer Service. So disappointed. The Cashier/Registrar lady was so rude.

Good place.good experience .

No xlarge boxes

Excellent