After taking my car to a Lexus dealership and getting a $6000 bill and a recommendation to get a new car, I was done with it and took it to a Car Care Center. Very helpful and knowledgeable personnel. The prices are very reasonable and setting time expectations are just great. Definitely coming back. Exceptional customer service.

In the last month, 3x with them. Little mix up with a battery but they totally ROCKED observing their initial order quote. Back for AC & oil chge. Mahalo, NEX! Appreciate you all!! ⚓⚓⚓

Odis is the Man! Helped me find the right tires for my aftermarket rims. Even tipped me off about a sale going on the next day. That is the kind of customer service you don’t find very often…

Nice place, cool,clean with a good stock of inventory. Felix very helpful with tire specs,information.

Rapid and Resourceful.Keep up the GREAT Work

Friendly and comprehensive service, I was impressed and came in at 1/4 the price of the dealer. Highly recommended and nice clean waiting area as well.

This facility is only available to current and former military, but this is not mentioned on their website, online listings, or by anyone who works there when you call them.Got towed there by Geico because it was the closest recommendation on their app only to be turned away upon arrival.Only positive is that the people were nice enough to let me park my broken car there overnight.

Unexperienced & incompetent.I had to get wheel alignment after replacing my suspension to pass recon(12/8/2020).Unfortunately after getting recon, I was told that alignment values weren’t within factory specified range.So I went back to NEX pearl car center and asked why they weren’t and was told that my suspension isn’t adjustable (the sheet indicated otherwise).I asked for a refund and was told that its not possible due to the work had already been done.I went to Goodyear and they got my alignment adjusted and green on all my wheels to pass recon.I went back to the NEX pearl car center the next day to show the sheet from Goodyear and I was refunded.I DO NOT RECOMMEND NEX PEARL CAR CARE CENTER FOR WHEEL ALIGNMENT.

You need miles of patience.

Took my RAM 1500 in for this years safety inspection. Once the inspection was complete my keys sat on their counter for about 30 min and a technician never came and informed me of completion. They failed my truck for window tint. I showed them last years inspection that passed my truck with absolutely nothing done to the vehicle since. The guy behind the counter looked shocked and knew this was bs and wouldn’t do anything about it. Their meter is either out of calibration or they don’t bother to clean the window prior to metering. Seems there are different standards for passing vehicles. Waste of time and unreliable service.

Always friendly service, even if it takes a few minutes of standing in line. They had my vehicle out and ready to go well ahead of schedule.

Asked for $394.00 to check engine codes and provide an estimate to fix a power stearing fluid leak. I ended up taking my car somewhere else where they checked the engine codes and provided an estimate for free.Previously, I had my oil changed there and the bottom engine shield fell off before I got out of the parking lot.

First come first serve and Ill get your problem taken care of theyll give you a good quote Cost are excellent

Theyre fast efficient and professional. Not to mention, reasonably priced

I dont understand how hard it would be to do a safety check while putting 2 new tires on a car. Smh. Customer service was not great or that accommodating.

No walk-ins. Long wait time. Sub-par service.

I love buying my car care items from these guys! I got my tires replaced by them too! Quality work, fast, friendly, and conveniently located near Pearl Harbor. Check them out!

Very slow service. Never pick up phone calls. When you can get through the front desk staff is usually helpful (helpful ones are very helpful) but some are lethargic. I keep bringing my car to get fixed and its nice I can drop off in the morning as a walk in but they never fixed my issues, after multiple attempts and over $800 in repairs they keep finding new things to suggest to fix my problem so Im done asking for their opinion.

I was satisfied with your service. Very professional and curtious.

4 and a half hours for a courtesy inspection, at least 2 hours spent waiting on an estimate. No explanation was given as to why it took so long, so Im assuming this is normal as a couple other reviews have complained about wait times.Scheduled for 2:30, I get there on time and am told theyll get to it soon and it should take a couple of hours. I asked for an update at 5:00 and Im told the estimate sheet just needs to be done. Waited until 6:00 then asked what was up, was basically told I dont know and then told the estimate sheet is about to be filled out. Went back at 6:30, pretty much told the same thing, he finally came and got me 10 minutes later and explained everything pretty well. Got out at 7.Explanation of what was wrong wasnt bad and they did inspect my vehicle so 2 stars

They do good work and its handy

There was a gentleman at the front counter that was rude for no reason to me when I asked about a vehicle inspection it seemed like he was talking down to me and the other people at the desk didnt seem to care at all. Ill never take my business here if the first impression I got was that.

Great service

I had An appointment for a tire change and 1 hr 1/2 later the car is still out in the parking lot. Had to reschedule due to my wife needing the car for work. I don’t understand why they have appointment times if they won’t be able to get to it until later? A courtesy call would have been nice letting me know they are behind instead of me driving all they way there and wasting my time. I could have brought it in later instead of having to reschedule. There was another customer there who have been waiting 4hrs to get his tires change, and yes he too had an appointment. I recommend calling prior to your appointment to see if they are behind to avoid wasting your time.

Friendly staff, great selection of car products and huge, new auto-bay.

They offered my Grandsons and I a ride to the NEX while they were working on out car.Excellent Customer Service!

Nice new facility.

Waited 3 and a half hours for the oil change and inspection to be complete. My appointment was at noon but I came in 30 minutes early and still didn’t get my car until almost 3:00.

Great people and service, can be busy

Very customer friendly

Wait time is awfull and unfair.

Good

Its was horrible and the mechanics always went home early and took there time to raise your bill. Do it yourself or sale your car in hawaii. Lazy locals taking advantage of Military personnel and charging for unnecessary work. Dont go there.