Rip off. Want more money than the ransome guys wanted. Not sure who the bigger crooks are!!

A+++ Been a customer since 2008. I think they live in the matrix because the stuff they know is on another level. Very attentive. Calls are always answered immediately. Their IT employees are highly vetted. Recommend them highly.

Great service! I contacted them, and within 10 minutes I had an agent calling me back. Very knowledgeable and friendly staff. The files were recovered and we were able to start working again.

On the morning of December 5th, I was notified by my management that most of our employees are not able to open any files on their workstations. It seemed very strange to me and after a further investigation, I confirmed that we’ve been hit by ransomware. I didn’t know much about it besides the fact that it was spreading like a wildfire.

After contacting a couple of companies that claimed to deal with ransomware removal I picked monstercloud. The customer service representative explained the whole procedure and sent me the agreement they started working on my case.

If youve been hit by ransomware, Monster Cloud is the way to go! They helped us recover our files and also offered really good follow up service! Highly recommended!

Exceptional customer service! We tried calling a few other companies but we were put on hold for 20+ minutes. As soon as I called Monstercloud they were on the case.Highly recommended!

We had a terrible experience with Monstercloud. Their accounting is not at all trustworthy. She said something to us and does something else. We were overcharged, that she corrected but then overcharged us again. I would not recommend them at all.

The entire Cybersecurity Group is very professional and went above and beyond in working with me to recover our data. I highly recommend MonsterCloud.

Our system was taken down with more than 90 machines on February 23rd. Me and my colleges from the IT department were unable to get any data back. Monstercloud was the only company that got back to us within a couple hours. The service was great and fast. The only thing that made me a little nervous was the evaluation process.

I liked the service. The files were delivered very fast. I recommend it!

Imagine going in to work and finding that all of your files have been corrupted. Then, going to your local, trusted computer place, and having them tell you that due to the type of virus that you have, there is nothing they can do for you but try to give you the files that have not been corrupted. Basically, that all of your information is lost. For good. After finding out that this was a job for someone more capable than them, finding cyber security experts who told us there may be hope. A clearly defined, step-by-step process, any and every question answered along the way. The level of professionalism, response, support has been phenomenal. When we were told that upon receiving all of our data, 100%, back as if it had never happened that we could continue to partner with MonsterCloud and have them protect our business, and us, from this happening again, we were extremely pleased to do so. After consulting several other sources, we knew that this type of attack could and most likely, would be repeated or triggered to reappear somehow, and there is *no* way we want that to happen again. Post recovery/re-installation, we have now been assigned to security expert, for ongoing support. Our local computer place has taken MonsterClouds information down so that they are not left in a situation where they have to tell clients, who trust them, that their information is lost - but to have a direction to point them in, that could potentially save their businesses. Many thanks to the MonsterCloud team.

Life savers! I dont even know what we were going to do if it wasnt for MonsterCloud. They came in and recovered the data. I dont even know how to thank them!

When my network was attacked by ransomware, I initially freaked out. After a few frantic phone calls, MonsterCloud was recommended. Reached out to them, they have great customer service. I explained my situation. They were confident that they could help me in my situation and they were quite knowledgeable. It put me at easy to trust my network in their hands. We ended up recovering all my data. Bottom line - thats what counts. Full recovery. Is rather part these guys than anyone else.

Recovery was great. Follow-up on what was needed for Insurance Purposes was HORRIBLE. Took over 3 months. Continued to call while getting promises of delivery with little cooperation. Very Frustrating...I have changed my review because Boris from Monster Cloud responded by picking up the phone and having a business conversation with me. He has now gone above an beyond to provide me assistance with my claim.As I said in my first post. The Recovery was great and efficient. I would recommend them for any critical recovery that your business may need.

Our company got hit with ransomware. We gave monster cloud a sample file and a few hours later they got back to us. The recovery went smooth.

These guys removed ransomware from our network in less than 2 days. Our system was infected with phobos and we werent able to generate invoices or accept payments. We are located in Canada and the service and the communication was pretty much on spot. It helps when you are in the same timezone... I can recommend the service with a full confidence.

The recovery was fast. Ive contacted them on Friday night and the network was up by Monday afternoon. I was a little hesitant at the beginning, but it worked out! I would recommend monstercloud for recovery, but also for a follow up cyber security.

This company is a company of people who are passionate and dedicated to bring outstanding costumer service and care! Super professional, efficient and very friendly staff that always puts their cleints goals as their top priority! Very reliable and trustworthy, not like anyone else in the market! No hidden fees, everything is very clear and will be put on the table at first. This is a very reliable source to those who need the extra support and are looking for the BEST pros in the US. Two thumbs up for the owner and the manager who personally took care of our account. I am recommending this to everyone who need this type of service! (Who doesnt?)

Absolutely amazing service! Staff is very competent and polite. Communicating with the employees made me feel valuable and respected! Great company, great vision, great service!

Our trucking company got hit by ransomware, and all the files got encrypted. The whole operation froze for almost a week. Our IT provider wasnt able to help, so we started looking for someone. We found Monster Cloud, and they were on the case almost immediately. They offered a moneyback guarantee, so we gave them a try. The person we communicated with told us that it was a ryuk infection that is very common. Our system was back online in about two days. I wish we hadnt wasted time with our IT provider...

So a year ago we got hacked with .ryk ransomware. Weve been handled by another company that:1. Took a very long time to recover2. Had a very bad customer service3. Didnt provideLast month we got hacked again. The initial company DIDNT provide any follow up service so our infrastructure wasnt ready for it (obviously).Monstercloud took over and had live updates every few hours. The system was up and running within 48 hours. They also provided a follow up service, backups, firewalls and everything else needed to protect our business in the future. Theyve also assisted with the thousands of questions coming from the insurance company that tried to avoid paying in any way possible.I HIGHLY RECOMMEND MONSTERCLOUD! Why? Because they got the work done understanding that timing and confidentiality are crucial!

The best ransomware removal service! MonsterCloud took care of us and helped us recover all the files! All of the other companies we called, told us its not possible to recover. We were looking at a huge financial loss! Highly recommended!

We had worked with a number of companies trying to pinpoint why our network was continuously crashing and why files were corrupted - it began impacting our bottom line. MonsterCloud was the only company to identify, clearly communicate to us, and resolve the issue - ransomware. Dont waste your time and working capital, MonsterCloud will get it done the first time around.

I have been using monster cloud services for the past few years now after bad experience with other IT companies. I can rest assure that if i have a problem at ANY time, it will be resolved. I love the 24/7 service. I have been given solutions for all my computer and cloud needs as well as full data recovery that was restored after loosing almost everhing!!! Highly recommended for the professionalism, service, solutions, and fair rates.

Hello...This company is the REAL DEAL. They were able to solve our ransomware issue and had our system back up in under 12 hours. Very professional and knowledgeable. I highly recommend their services.

Monster Cloud helped my company remove ransomware and restore our files. We are a CPA firms so taking risk with a sensitive information wasnt an option! They are very responsive and I would recommend them to everyone!

Just so you know they are paying the hackers to get a key to unlock the reansomeware and that makes them a part of the problem dont trust them NEVER PAY A REANSOMEWARE this company is as bad as the hackers they pay

My computer got hacked by rapid ransomware and Zack and his team were able to help me out in no time! All of my files were recovered. This is the best ransomware removal service!

Very high quality service and fast solution! Thank you for helping me recover from Dharma Bip i was lost without you guys!

I am working in an office and I got hacked on September 18th by a Dharma Arena virus that corrupted all my files and data! I contacted MonsterCloud and they assisted me with the issue recovering everything within 48 hours! I had no problem with the system since then!

My friend recommended Monster Cloud to me when I was looking into a new telephone & internet provider. Their prices are phenomenal. They saved me money and not just on my phone bill. I ended up purchasing additional services. They now provide me with VoIP, Cloud, back up and full IT support. The next step is to build a bigger network. They basically eliminated the need for my company to have an IT department with a fraction of the cost. I am happy recommend them.

If you ever get your business information locked by ransomware, monstercloud is your best option! Highly recommended!

The best ransomware removal and file recovery service! We got ryuk ransomware on all of our computers. They helped us a lot!

Ransomware is the worst thing that ever happened to meee!!! My whole entire data was locked I didnt know what to do. If you ever get in that situation, Monster Cloud is your best bet! Zohar and his team saved my data!

Awesome solution that lets me work on my own desktop even when Im at home or halfway around the world. I stopped worrying about backups, viruses and other annoying stuff, and I can finally concentrate on being productive!

After our system crashed few times, and we lost some valuable data, we decided to go with Monster Cloud and now we dont need to worry about our data anymore, highly recommended 👍

Very good customer support, cheap price, the migration process was transparent to my users. Highly recommended.

Unfortunately, my company was a case that MonsterCloud was unable to help with a ransom-ware issue. As described on their site, they promptly refunded my payment in full when we came to this conclusion.

5 ++++++ ! The dedication the employees give is 100% plus and their concern for the client is speechless. All other companies should learn from them......

Great customer service, and a great and easy experience as well!

Absolutely great! Best customer service!

We are in the financial sector and ransomware could kill our whole operation! The guys from monstercloud took care of us and helped us get rid of the virus. Thanks!

The only good ransomware removal service! Everyone else turned us down!!!!

Great company!

Best Cloud Computing provider!

The best service !!!!!!!