user
HRDair
128 Kingsport Rd, Holly Springs, NC 27540, United States
Appearance
HRDair

Comments
Br
Review №1

Amazing customer service! Came out last year and gave us a great deal on a new HVAC system. Listened to our specific needs and gave us exactly what we needed. This year had a small issue and he came right out, was prompt and full of empathy. Great prices, great service! Definitely recommend!!!!

Da
Review №2

Excellent service, very responsive, prompt, and honest! Weve had HRD doing regular maintenance for years, and we knew our old AC system was on its last legs. On a recent service call, HRD recommended we consider a replacement (due the unavailability of the old R22 refrigerant, among other problems with the system). Turns out it was a good thing we did! A day before the scheduled install, the old system finally gave up. The next day, a 4-person team was in and out with a full split system replace in under 5 hours, and the house is cool once again!

Ch
Review №3

The guys at HRD are great. Lenny SR/JR are great guys to work with and dia great job replacing my HVAC system. They were very responsive with my calls/texts. Additionally they didnt try and sell me unnecessary upgrades for my system. I highly recommend using these guys for your HVAC needs.

Cl
Review №4

Lenny was very responsive. We ended up needing to replace our air system. It was over 25 years old but still he wanted to be sure we were completely comfortable in our decision to replace the system. Lenny fully explained why he made the recommendations he did and answered all of my questions thoroughly and simply. I had a previous consult where a lot of unnecessary recommendations were made. Lenny fully explained why the recommendations weren’t needed and helped us spend our money wisely. I would highly recommend them.

Li
Review №5

Very highly recommend Lenny and his team at HRD Air. He responded to my initial call right away and was here to diagnose the issue at 8 am the next morning. He also was very diligent and thoughtful about preventing exposure in these pandemic times. We needed a new AC unit and he thoroughly and honestly walked us through all of our options so that we could make the right decision for us. They promptly replaced our unit with minimal disruption to us working from home. Honest, professional, knowledgeable!

Ta
Review №6

HRDair is an amazing father son team! They responded very quickly and took the time to explain to me what I needed. They made the whole process as painless as possible. I highly recommend HRDair you will not be disappointed.

Ni
Review №7

The owner was very helpful with some concerns I had. Very understanding and easy to talk to. The job was carried out well and after doing research they do have very good pricing on their refrigerant.

Il
Review №8

Lenny saved us! My husband and I were pretty stressed when we found out our 2-year-old condensing unit was going to require expensive repairs. This was the last of several issues we had with the system since our previous company installed it.After receiving a recommendation for HRD Air on Nextdoor, I called Lenny (and several others) to ask for a 2nd opinion. Lenny stood out right from the start because he was super responsive and really listened to what our issue was. I could tell that his personality, backed by his expertise, would be a great match for us! It was also nice to be able to talk with a technician, which I understand is not always possible with larger companies.My instinct to use HRD Air was cemented when Lenny came out to inspect our unit. Despite claiming he is not a salesman (maybe in the traditional sense), I was SOLD!Lenny has been genuinely empathetic through the whole process, advising us as if he was in our shoes. As a younger adult, and somewhat inexperienced home owner, this goes a long way. He’s able to explain technical matters in an easy-to-understand way.We ultimately decided to replace our condensing unit and are already pleased with the results. We had gotten used to our system overworking itself rather than turning on and off efficiently. Lenny did a very thorough job with the installation, especially flushing our pipes. The hookup outside even looks better, cosmetically, and he gave me great maintenance tips. We now have fully working A/C right before a hot weekend, which was only possible because he prioritized us in a short window.We are so pleased overall! Bonus points because he was sweet to my dog. :-) We hoped to find a smaller company to work with. Now we have, and it has exceeded our expectations.

Br
Review №9

This company is an excellent choice! They did a fantastic job of fixing my air conditioning unit. They were highly professional and honest. They answered all of my questions in a manner that I could understand. I found their work to be very detailed with prompt follow-up I recommended them to my family who were extremely satisfied also. I would definitely recommend hiring these guys. Very fairly priced!

An
Review №10

Very happy with their service! They responded quickly on a very hot day, they explained what needed to be done before starting the work. Once the repair was done they took the time to explain everything to me to make sure I was satisfied with the work and the price. I was happy to see that they also were careful not to track dirt into my house. Both father and son were very helpful and patient answering all my questions. I highly recommend HRDair!!!

Ba
Review №11

Amazing experience - Lenny made the painful experience of replacing our air conditioning and heating unit as painless as possible. He was quick, responsive, polite, calm, and he and his dad are such a great team!I had an emergency yesterday morning when I woke up to my garage flooded due to a 15 year old water heater busting. He again was quick, came over right away, calmed my nerves, went out to get parts, and we had beautiful running water by 3pm that same day. Great pricing, fair, and tried to fix before just replacing.100% recommend to everyone!

Ke
Review №12

HRD Air came out initially in August of 2018 and recommended that I get $2,600 worth of repairs due to AC not working and it leaking and caused damage to my roof. At that time, I paid almost $600 for Freon because the repair guy said it was low. Keep in mind, Ive had companies say that before and never added Freon. Fast forward to May of 2019, my AC stopped working again. I reached out and complained considering I dropped almost 3K to have my AC repaired. One of the owners came and said it had nothing to do with the repairs they did and told me a part blew out and they needed to replace it and that my AC unit outside needed cleaning, which cost me an additional $560. He then said I needed Freon again after just having it added a year ago. I declined because that did not seem right to me. Today, I noticed my house was extremely hot and an area in my roof is leaking again. Unfortunately, Im back to square one. This breaks my heart because Im a single mom and have very limited funds, so when I run across companies that take advantage, it makes me lose hope in humanity and the overall integrity of people. Its like folks have no compassion nowadays and theyre willing to capitalize on any situation to make a quick dollar. Makes me sick to my stomach.

Jo
Review №13

Lenny and team did an awesome job. On time and very professional job. Highly recommend!

Ha
Review №14

Len was very helpful over the phone, explaining what could be wrong and what it would take to repair. The repair was done in a timely manor and at the expected cost. We are a small library with a tight budget and greatly appreciated Len and Lennys professionalism and honesty. I would highly recommend HRD Air!

Lu
Review №15

Great work by an honest, reliable father and son business that provided a military discount. I was very happy with the way that they explained the service and pricing in laymans terms. There were no surprises even though the repair took longer than expected . They stuck to the promised price.

Tr
Review №16

What a great experience! Fair pricing from honest guys that took the time to explain everything and answer questions. Thanks so much!

Sh
Review №17

Finally! A fantastic experience! I was having issues with my A/C and needed it fixed before summer heat started. After I explained the symptoms, Lenny had a pretty good idea of the cause. He explained the probable issue, laid out all of my options, explained the pros and cons of each, the pricing, and gave honest advise that was more in my best interest than his. He also gave me time to think about the options while he did the diagnostics to confirm or retract his theory. (He was correct) There was no sales pitch and no pressure. He was friendly, almost like a relative helping out a family member. I now have new faith in professionals. Thank You!!

Jo
Review №18

Family owned and operated by a father and son team. Rapid response to an emergency call. Professional and knowledgeable service at a fair price.

Ma
Review №19

Lenny is great! He listened to what I wanted and needed and delivered exactly that quickly, cleanly, and with no disruption to our household at all. Highly reccomend.

Br
Review №20

Lenny and the HRD Air team were fantastic to work with from start to finish. Lenny took the time to explain options for repair vs replacement and I felt confident in making my decision based on his advise. His rates are fair and the process from consultation to installation when as smoothly as possible.I have worked with other HVAC companies in the past and this is the first time I felt compelled to write a review.If you are looking for an honest and fair AC repair, look no further and call Lenny!

St
Review №21

Lenny Sr and Lenny Jr worked together seamlessly in my project. Totally professional and reliable. Would definitely recommend this company for ANY of your hvac needs.

Li
Review №22

This Father and Son team is fantastic. I have used them for several years. Awesome service and reasonable prices. If you are in the Cary, Apex, Fuquay and Holly Springs area, dont hesitate to call them for your heat and air services.

Ta
Review №23

We had used HRD Air for years to keep our Carrier units running in top shape through their maintenance program and through the occasional repair. Last spring Len and Lenny replaced our first and second floor HVAC units with Goodman systems after getting 17 years from our old systems due to their diligent work.Couldnt be more pleased with the professionalism, honesty, promptness and attention to detail over the years. If you live in Holly Springs I wouldnt use anyone else!

D
Review №24

A MILLION STARS!! Lenny came out to my home SAME DAY. I am not even an existing customer of his....We were having trouble with our AC not working and another company was out earlier in the day and told us we needed an entirely new setup (after a 2 minute diagnosis) I wanted a second opinion. Called Lenny and he came out within a few hours. Found trash in our blower motor and loose nuts letting coolant out of our system. Needless to say he has a customer for life. HONESTY goes a long way and wish more companies understood this. We absolutely recommend you contact HRD Air. Thank you, Lenny!

Ma
Review №25

Lenny Jr and Sr are professional, respond quickly to text and emails and go above and beyond for their customers!

Li
Review №26

Showed up on time. Courteous and professional. Found and fixed my problem quickly. Thanks HRDair.

Ga
Review №27

Excelent father son team great service and fair pricing very honest guys

Ca
Review №28

Very professional and clean!

Su
Review №29

Very helpful and nice

Information
3 Photos
29 Comments
4.8 Rating
  • Address:128 Kingsport Rd, Holly Springs, NC 27540, United States
  • Site:http://hrdair.com/
  • Phone:+1 919-218-9074
Categories
  • Air conditioning repair service
  • HVAC contractor
  • Heating contractor
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Offerings
  • Repair services:Yes
Similar organizations