Passing through and was looking for a gym for a day pass. Nick responded quickly & gave me the lowdown. The gym itself is amazing! I am an old school gym fan & XCEL has it all. Top notch Rogue equipment & a ton of workout options and stations! One of the best gyms I have ever visited!

Awesome place, great people. Loved the facility and the front desk was exceptionally nice. 10/10 would join here if I lived in the area.

Nick helped us a ton, amazing gym, one of the best Ive been too. Very clean and welll kept! Definitely recommend.

Absolutley love this gym! So much space, amazing equipment, love the lay out. And I also very much appreciate how everyone who goes here ACTUALLY cleans up after themselves. You rarely find any un-racked weights. Always see people cleaning off the equipment after they are done with it. Such an awesome atmosphere!

Have been going to xcel for a few months and i love it. The environment is so fun and safe!

Ive been going since May of 2020. I decided to change take care of my health through fitness. I decided to chat with Matt and was very welcoming, he helped ease a lot of my worries when it comes to fitness and how I can get started.I decided to get a personal trainer and Matt assigned me with Aubrey since I was looking to make a full lifestyle change, from working out to nutrition. Aubrey has been amazing and very understanding. We set short and long term goals to push. I have my slip ups or have insecurities on my progress and Aubrey is fantastic on helping me get back on track, never making me feel ashamed (which I do all on my own already), and does a great job get me focused back to my goals.9 Months later and I am down 7% bodyfat and lost 10lbs while gaining lean muscle mass. I only focus on comparing myself to where I was before and the progress I make. I have developed better habits with small steps each day. Everyone there, including the other patrons, are happy to see you and the progress you make. This was the best decision I have made for turning my life around in my 30s.

James is just a great trainer. He is professional, very knowledgeable about the musculature-skeletal framework, very knowledgeable about the current and best uses of the equipment, funny, and very personable. My wife, Cathy and i recommend him highly. Although Cathy quit the EXCEL gym, i will continue to go there once i feel more safe with the Covid.

I went in to Xcel when Covid started to cancel my membership in March 2020. I was told it would be suspended (no further charges) as a courtesy and that way I could start it back up again later if I chose to. I later sent an email asking to just terminate the membership. I mistyped xcelfitness as excelfitness and I find theyve been charging me for 18 months on a membership the front desk told me was suspended. Trying to find someone to speak to there who is in charge is impossible. They are never in. Be careful about dealing with these people.

I was a Division 1 athlete, thus had a best in class gym all through college dedicated specifically for athletes. It has been 18 years since I was fortunate to have access to that caliber of gym on a daily basis and I have always compared every gym to what I used to have access to. I walked into Xcel and was blown away by the facility. It was set up like a division 1 college gym....yet was also very warm and welcoming for anyone from a weekend warrior to a Mom/Dad just trying to ensure their back doesnt go out while they have two toddlers at home. I have been so impressed by the staff, the cleanliness, and physical space between machines/lifting areas. It is clear that Xcel adapted to COVID and truly made the everyday gym experience feel safe. I highly recommend Xcel. When you have the opportunity, walk in, take a tour, and let the exceptional trainers take the time to explain how their staff are making the covid gym experience best in class.

Gym is impeccably cleaned and maintained. The equipment is in great condition. The gym owner is open to suggestions for new equipment. The staff is very friendly. I haven’t used a personal trainer, but I’ve gotten to know several of them, and they are very nice. Xcel has a much different community feel than other gyms I’ve been to. It is very welcoming and friendly.

Xcel has been my favorite gym for over 20 years, and I’ve been to most of the gyms in the Salt Lake valley. It’s very clean, great inventory of equipment and classes, never too busy, and a friendly and helpful staff. I’ve trained with Jess for over six years and can’t recommend him highly enough. With an extensive background in yoga, kickboxing, and weight lifting, he adds a lot of variety and keeps things fresh and effective. I moved out of state a few years ago and had no issues canceling my membership, and joined immediately upon my return. Xcel is a quality gym with quality people.

I really appreciate it when I see all of the staff including the personal trainers wearing face masks. I feel that my safety is important to others when they chose to wear a mask.

I recommend to never sign up with them. Everything is ok for as long as you use the gym but once you cancel, they show their real face. I did not use the gym forever, froze my membership at $15 per month for not using it, due to Covid and how gym members acted during Covid. Now where I finally cancelled and they got all those monthly freeze payments in addition to the regular bi-annual gym maintenance payments of $25 for a gym I do not use, they charge me $85 for another month of not using the gym because they pretend that they can not cancel a frozen membership. If you do not agree, they do not allow you to cancel, defacto holding you hostage. So, you are forced to pay for using the gym when you cancel due to none use. None of that is made clear when you sign up with them. So, not using the gym and trying to get out of the contract cost me to date about $400!!!!!! Greed is a total understatement for that, and all that during Covid. Totally shameless.When you point out that $300 should be enough for not using the gym instead of $400 you are being called names by Xcel Fitness, being called disgruntled. That speaks for itself and shows how Xcel Fitness really thinks about its customers. And as we are on it - that silly T-Shirt I was supposed to get more than 2 years ago when signing up, that make you feel important customer pitch, I never got. They did not have my size and once they cashed in on the membership fees they had no more motivation to get me one even though I asked several times. Was not important to them I guess as they already accomplished their goal, getting another person on autopay. And then there was the employee who liked to often close down the hot tub during gym hours because he did not want to do the cleaning after hours, blocking high paying clients from using the facility as advertised and contracted. But hey, customers who do not like being treated poorly are quickly called disgruntled. Who knows if you happen to read this, you might be the next one being called that way if you have an issue with how they conduct business. So, prepare yourself. The moment you do not submit a positive review, you are fair game for Xcel management.

Xcel fitness is honestly the best gym I have ever been to. I have tried other gyms in the past but I always came back to Xcel! The trainers and coaches always push me hard and are concerned about my growth and progress. All of the classes are great and every class Ive been to has been amazing! I really recommend becoming a member here!

I love the huge open space, especially during COVID times. There is plenty of room to keep distance from people. I thought the staff I interacted with were super friendly and informative. The gym itself, while definitely shows signs of wear (some weight increments are worn off on machines), is also well maintained. Definitely feels like they Xcel at Crossfit (there is a room specifically there for it), but is a great place for your more pedestrian Gym goer that needs Machines, Free Weights and has a lot of areas to do Barbell lifts/Olympic lifts.

Super clean facility with a wide variety of equipment, amazing classes, and friendly, professional staff! Theyve handled the pandemic so well and I feel absolutely safe working out there. Highly recommend!

Nice gym but the atmosphere seems to be judgmental and the same guy asked me out 3 times in a week so I had to change my gym time.

Absolutely love everything about Xcel Fitness!  The gym is VERY clean, members are respectful, and staff extremely welcoming!  If you have an opportunity to take a yoga class, you won’t regret it. Highly recommend this gym!

The gym is always very clean and well maintained. They have also implemented great cleaning tools and tactics with COVID, ensuring that all of the equipment gets wiped down before and after each use. It has all of the equipment that you’d ever need. By far the best gym in Utah!

Did their competition they put on a year ago and had a really good time, very large gym and awesome equipment!

The gym is the perfect environment for exercising. Clean, modern, organized, and the management are top notch. Nate has a very respectable reputation as a very trustworthy man and has a high amount of integrity

I have never been one to enjoy the gym, but since starting here my viewpoint has changed. This gym has a different atmosphere from most other gyms. Everyone is focused on working out and not hitting on each other. It’s strange, you really want to work your hardest here because everyone else is. That being said, you don’t feel intimidated. You can find professional athletes here, but also just your average person who doesn’t know what they are doing but are trying to learn. Everyone feels comfortable! This gym also has state of the art equipment and enough that you don’t have to wait 20 minutes to use the same item or machine as someone else.Another thing I love about this gym is the quality of personal training. I hired a personal trainer because I needed someone to motivate me to work past my comfortable zone. Emily is the best trainer I could have asked for! She motivates me and my sister to work hard, but also have fun. I leave every work out sore but I know I see results!

Xcel is the best gym in Utah! The staff is extremely friendly and well managed. Their cleaning protocols are top notch! Highly recommend!

Xcel Fitness is an incredible place to exercise. Not only is the staff kind and welcoming, but the gym itself is well organized, CLEAN, and has all the equipment I could ever want. Check it out!

Xcel Fitness is hands down the best gym in Utah. There is plenty of space and equipment and you never find yourself waiting for a set of dumbbells. The employees are super friendly and they have a wonderful snack bar with protein shakes, sandwiches, protein bars, etc.

High quality facility and really knowledgeable, capable, enthusiastic training from my trainer there, Alyse Muller - shes genuinely invested in my progress and well-being, excellent at helping me regain lost mobility and strength from old injuries, and tons of fun, too :)

I love this gym! Its the only one of its kind in the valley, providing a huge range of equipment and classes.

I loved this gym until I tried to cancel my membership. About two months beforehand I asked how and the girl at the desk says just give a call whenever your ready to cancel. So two weeks before I’m ready to be done I call the desk and they tell me someone will call to cancel my membership. A week later(after no calls regarding the cancellation of my membership) I call again to ask for my membership to be cancelled and they inform me I have to pay another month because it’s based on a 30 day notice. So either they had poorly trained staff or they try to put it off to get more money out of you. I will never join this gym again and won’t be suggesting it to my friends anymore. I don’t normally write reviews but I’ve never had a hard time canceling a gym membership before.

Friendliest and most knowledgeable staff! James N. best personal trainer but I’d take Mike in a pinch! They also offer physical therapy...McKayla is great!

Love this Gym! Wide variety of classes, great Cafe, great child care, clean and very friendly staff.

It’s been a very hospitable environment very fun and excited everyday I go!

Had to update my review, went to workout at 7:30 and got kicked out the CrossFit area because I couldn’t make the 6:30 class. This is dumb. Might as well pay $20 at vasa

I love this place! Love the energy, and the friendly staff. I feel comfortable when working out, and can be who I am! They also have a cafe which is very nice if you need a pick me up after working hard. Stay on that grind💪🏻💪🏻💪🏻.

I love how you can be at any level of fitness and feel welcome here! I travel over an hour just to go here because that’s how great it is. I love having Emily as a personal trainer because she really helps you feel like you can succeed while working out and you can tell she personalizes each session with what helps you the best. The equipment is also really nice and the facility is really clean.

I first went to Xcel for a event/class hosted by Kelsey Wells. The class was so much fun and I got an incredible workout. The staff was extremely friendly and the locker rooms clean. Xcel has everything you could ever want in a gym! Highly recommend

Xcel is a great gym if you are looking for a place to push yourself as an athlete. People are there to workout and not to sit around on the machines on there phones and gossip like at Lifetime Fitness. Nick at the front desk is awesome and gives a warm welcome every morning I come in. Really impressed by the trainers there as well, especially Justin Kleeger, Brian Babbitt, and Nick Walton. Great gym

Xcel Fitness is hands down the best gym in Utah. My only wish is that there were more locations! I am always greeted with a smile from Nick or Jossy and always leave feeling accomplished. If you havent checked this place out, its about time you do so! Promise, you wont regret it!

Nice workout place. Right atmosphere, clean place, equipments are well maintained. I’ve been a member for more than 2 years and still like it. It’s really the right place for people who takes workout seriously. Recommend it.

I have been coming to Xcel for 19 years! I have seen the ownership change over the years! The owner now is the BEST owner Xcel fitness has ever had. He is professional, and understands business! Big kiddo’s to him in making this the absolute best gym in the state! Staff all excellent.. again being trained properly by the owner..

Jossy made an excellent shake appreciated her care and charisma!

I have been a member Xcel for a year and a half and couldnt have a more positive experience. Facilities are clean, maintenance is quick and staff is friendly. The custodian, Ben, does a phenomenal job of keeping things tidy. Great experience so far.

I have visited many gyms in the area and this is the best one! I drive 30 min to use this gym and its worth the drive! Its the best facility with great equipment and awesome staff. They are constantly bringing in new pieces for members to use. I love it!

You will be so comfortable with Nathan and his crew. That is so important!! Visit him!!

At first everything seems fine because it is a complete gym in every sense of the word but when you start to realize the type of people who go to this gym you have no choice but to leave ... people very close to me had to cancel their membership because the gym owner was told some gossip about their private lives and apparently he preferred to listen to people offended by only gossips and almost took them out of the gym.. shame on him..

Was hesitant to move over but decided to pull the trigger and its been a great decision for my fitness development. Staff has helped me out a ton in getting to know the new environment/layout, complimentary sweat towels, clean facilities, organized equipment, etc. I thought it would have been tailored more towards crossfitters but it accommodates all levels of fitness and provides you the tools to grow in your desired fitness interests. A++

Alex Assisted me with registering for a membership. He addressed all of my questions and it was an easy and great experience. Super nice facility, highly recommend.

Corrupt owner Nate Brown lies to employees and members of the facility. Dont trust this company with your credit or debit card information they will charge you on random dates and random amounts with no explanation. Prices change constantly even when you have agreed to a contract. Agreements with this company mean nothing as they will alter it in their favor.

The best gym I have ever been to, the equipment is high quality and well maintain. Also the staff their is very friendly and professional. Would recommend this gym to anyone looking to get in shape

Love xcel fitness, great equipment, the staff is awesome.

XCEL is hands down the best gym Ive ever joined! After the virus broke out, I was too scared to leave my home gym. But since returned due to the employees keeping it very CLEAN and SANITIZED! The jacuzzi and steam room are currently closed down-due to the virus. But still has a full set of HOT showers. Locker room has a self setting lock, so you feel safe leaving your items behind while you go get a lift in.The gym is equipped with all the machines, bands, and weights that you would ever need to break a sweat. Not to mention they provide a wide verity of classes that suits everyones working-out styles and level.Every time I walk in, I am greeted with a smile from a staff member. Who are always happy to help if you have any problems. The trainers themselves are extremely knowledgable! I highly encourage a session or two with Emily. She has help me get stronger and educated me with all the machines.XCEL is a phonemail gym. I plan on being a forever member!

Xcel has been my second home for 16 years now! Not only do I love this gym so much, the staff and instructors are amazing! Classes are great, the gym is always VERY clean, which to me thats a huge deal! I love how there are always enough machines, you dont have to wait in line, and the customer service that I recently received has been top notch! This is the BEST GYM in Utah! I highly recommend it to all of my friends and family, and everyone else! Thanks Xcel for being so great.

Xcel is my favorite gym I’ve ever joined!! They have amazing trainers and classes, awesome management and the facility is always super super clean!!

How can I request reports?

I have been to many personal trainers in the past and NO ONE has been as amazing as Alyse! Please, if you are looking for a personal trainer look no further!. She is amazing for ALL LEVELS. She is not only a wonderful personal trainer she is just a wonderful human being. Our sessions will be as complex as olympic movements to balance and stability work. I have never had a trainer catch as many things as she has with my form and will my ability. I am also a member of the Crossfit community at this gym and both the trainers Erin and Josh are AMAZING. They are fun and if you are new to Crossfit ( like i have been) they will pay extra attention to make sure you do not get hurt and that you feel apart of the community. Xcel is my favorite gym all the staff has been amazing and I am so grateful for such a fun place to workout.

Xcel fitness is my favorite place on the earth! The staff is so friendly and helpful and everyone that works out here is so nice! Definitely the best gym in Utah! Come in and check it out!

Just renewed membership for the second year. Like the facility as it has everything I need and then some. Never seen it overcrowded. Good staff. Always clean.

Xcel Fitness is the best gym Ive ever been to hands down. Between the staff and personal trainers, everyone is super friendly and very helpful! This gym has an incredible amount to offer from their classes, equipment, and facilities. Everything is kept so fresh and clean. I have been at Xcel for about a year, and not once have I ever had a bad experience with the people or the gym itself. As long as I live in the area, Ill never go to another gym. I highly recommend Xcel Fitness.

I have been going to Xcel Fitness for 17 years and LOVE it. It is my home away from home. The facility and instructors at Xcel are the best. If you haven’t been you should give it a try. I am sure you will love it as I do!

This place is always bright and clean! Excellent management. Snack bar and daycare are very helpful on the go. Best classes in the valley and trainers are fun to use! Wouldnt go anywhere else.

I’ve been going to Xcel for 19 years and the current management has made some incredible changes. The staff extremely friendly the minute you walk in the door. It is hands down, the best gym in Utah! The possibilities are endless at Xcel. I love that I can participate in CrossFit and yet have the option to do traditional weight lifting and cardio all in one place.

I have been working out here for almost two years now. I love the facility, it’s clean, organized and a great environment to make improvements to your fitness life. The employees are great people, one that comes to mind is Jossy. She comes in and is focused and brings a positive energy to the environment. And oh man she makes one of the best shakes. Xcel will always be a home for me to improve my physical fitness during the off-season!

Best place to workout, and Jossy is the best

I have been going to Xcel Fitness to workout with a personal training for many years. All of their personal trainers are very knowledgeable and experienced. The staff has always been helpful and friendly. If you want a serious gym then this is the place. The equipment is top quality and very clean. I highly recommend Xcel Fitness.

I’ve been coming to this gym for at least 3 years and I’ve enjoyed every minute being here and the personal trainers, front desk, and membership representatives are very helpful and friendly! I would recommend this place to anyone!

Love being apart of this gym! The staff is beyond helpful and friendly. The trainers and instructors are very knowledgeable. I dont see myself ever going to another gym again. Plus my kids love the Daycare!

I love working out at Xcel! The equipment is amazing and the environment is so friendly, definitely recommend.

Love this gym. Everything you could possibly want in one place. State of the art facility, excellent employees, professional trainers

Ive been going here for almost a year now and my only complaint is I wished I had started sooner. The front staff is always friendly and very welcoming. Josie especially is a pleasure to talk to and she always is smiling. The equipment is quality and there is large variety of it. The clientele here is nice and friendly with all ages and fitness levels represented. My membership here is some of the best money Ive ever spent.

Best gym EVER. Nick, Jess and Alyse are the best of the best.

We first visited Xcel for a charity event called 65 Roses. We were super impressed with the cleanliness of the gym and all the options available. They have yoga, CrossFit, pilates, high fitness, etc.; anything you could ever want in a gym! The staff is always friendly and extremely helpful. Highly recommend!

Alex is the best trainer on planet Xcel. He is my idol and if I could be a 10th of him, then I’d pay $211.58 in a heartbeat. Teach me all the workouts all day long, brah. 😍 Nick, promote that hunk to a trainer ASAP.

Xcel is honestly the best gym Ive ever been a part of. The people and the atmosphere there are incredible, everyone is so friendly and inviting. The facility is top notch and has pretty much anything you could ever need to do whatever style of workouts you like to do.

Xcel is a great gym! It has everything you need and more! No matter what style of training you like to do they have the equipment or classes for you. Its a very clean well organized gym and I enjoy when Im able to go there!

Xcel is the best gym for people who have specific goals. The atmosphere is great, and highly motivating.

I have been going to Xcel for over a decade. I have always found it to be on the cutting edge in equipment. They hire the best qualified trainers. They offer independent class offerings as a subset of the whole gym. They are by far the cleanest facility and are constantly maintaining it. Highly recommended. It is not your contract factory of $10 and $20 a month offerings counting on you to show up for a month and not go back. They want you back and they count on it.

You email me free trial so I sign up. Emails me to confirm 3 day trial and tells me to come in. Come in and front desk turns me away, says theyre only taking care of their members ??? why are you confirming 3 day trials ?? EOS and Vasa much better !

My wife has been a member of Xcel fitness for over a year. Great equipment and facilities without a doubt. Then she became pregnant, and after a local gym opened up in our clubhouse just down the road, we decided it was time to cancel the membership for financial and convenience purposes. As we have experienced before, gym memberships can be time consuming and frustrating to cancel. They will sign you up anytime of the day or night, but cancellations are only accepted during select business hours, in person. Xcel, sadly, is no different. My wife and I both work full-time and do not want to take off work to cancel a membership. We called, and they would not work with us at all. Would not fax us a form, and stated that they would not even leave a form at the front desk for us to stop by and sign over the weekend. Finally we went in two days before my wife gave birth (this was the only time she had available), signed their form and paid for an additional month they decided to charge us, even though she hadnt gone and we requested cancellation nearly a month prior. We thought it was over, and now they are sending us letters saying we still owe for the next month, and that we owe a facility maintenance fee even after we cancelled and closed our account. May have great equipment, but practice all of the shady tactics many gyms are known for. Beware.

There are two reasons I go to Xcel. The first is how clean everything is. From the equipment and classrooms to the lockers, it always feels just cleaned. I appreciate not touching sticky workout equipment. The second and most profound reason for me is the Kids Club. No other gym matches the safety, cleanliest, and atmosphere of the Kids Club. Everyone who works in there is outstanding. I could on and on about the the special efforts they take to ensure my child is happy, safe, and having fun. On top of this, there are pagers you can borrow (or just leave your phone number for a text or call if youd prefer), a camera so you can tune into the Kids Club while exercising, a staff to children ratio that is expectional, and other safety and hygienic procedures taken to maintain the high standards of the Kids Club. Xcel is doing fantastic in many areas and I appreciate their continuous efforts to improve and maintain being one of the top gyms in Utah.

Xcel fitness is such an amazing place to workout at. Very inviting, amazing people and great motivation.

This is the best gym in Utah. I have belonged to a lot of different gyms. This by far is my favorite. I drive 20 min. and pass 10 other gyms just to belong to this tribe. They are all about giving you a personal, custom, white glove experience. The best by far

I love this gym. Great atmosphere. Great equipment. I never feel crowded. BUT, I had a VERY unfortunate experience purchasing my membership. The salesperson who signed me up lied to me regarding my membership privileges. When I spoke to Management, they just said, well you signed the contract. When I asked friends at the gym about their experiences, they confirmed stories of their own. Ultimately -- its got potential to be the best gym in SLC.

The worst owner of any business in the state of Utah. As you go through the reviews you will see how the owner of this facility personally attacks members and employees of this gym. The facility is very nice and the community of people are amazing but the owner of this place is a horrible human being who has proven to attack paying customers and hard working employees. This gym needs a new owner. The owner thinks this is a fake account but wont admit his faults. Stay away from this scumbag Nate Brown.

I love xcel!! It is the happiest and best environment! I really feel much more motivated since being here, the staff is amazzzinnng

Xcel Rocks! The gym iyself is very clean and kept in great condition. I was also even more impressed by the people that i have met and worked with. I met Ashley recently regarding some business services and I was amazed at the passion she showed for the back end work that goes on behind the scenes. They work very hard on areas of the business that you cant see so that every client interaction with the gym is top notch. Fantastic Gym! & Amazing staff!

Xcel has excellent equipment and staff. Ive been working out their for over 12 years. Very nice.

I have been a member of Xcel since it opened in 1999. Over the years I have seen the facility go through many changes (including ownership) and it is still hands down the best gym in the valley. Due to my office location I had a second membership at an upscale gym downtown that was nice but far less equipment so I often felt crowded while working out. Ive also been a guest at the other gym down the road from Xcel and it was not something Id do again (gross). If youre looking to take classes then Xcel IMO is the place to go. I took Body Pump 2x a week for about 2 years and the instructors are amazing. Theyre all Les Mills certified so the classes youre taking have been professionally choreographed. The facility itself is continually being updated and you can tell that everyone on the staff cares to be the #1 gym in Salt Lake. Thanks Xcel

Best gym in Salt Lake City! The staff is always really friendly, and the gym is always really clean with awesome equipment!

Great space, really nice people!Always awesome when travelling to hit up a gym, made to feel welcome and at home.Thanks crew, we really enjoyed training here!

Contract is month to month. Pretty straight forward. The facility is extremely clean compared to others. Cam is an absolute gem of a human being. All of the equipment you would ever need. It is always back where it belongs and you never have to wait to use it.

This place is incredible. It’s my favorite gym here in the valley by far!

I’ve been to a lot of gyms in the salt lake area, and this is by far the best. They have all the top-quality equipment you need for any kind of workout. Plus, they offer a wide variety of classes. Yoga, crossfit, spin, etc. I’ll never go elsewhere as long as I live here.

Was there about one year ago. Precor open stride is my favorite elliptical. Nice steam room .nice sauna. Nice hot tub. When they had their west jordan location i used that location the most. I like this gym better than a gym on Van winkle in murray. Precor makes my favorite ellipticals.

This has been by far my favorite gym I have ever gone to. The staff is very encouraging and genuinely care to help you reach your fitness/health goals. It is a very positive environment, with the nicest and newest equipment! I would highly recommend this gym to anyone and everyone!

Good for those who can afford it, dont go if you cant handle the rich people vibe

Id give Xcel ten stars if I could! Very spacious so you have enough room for your workout. Always so clean, and the staff is amazing! They really make all members feel like part of the family.

It’s a nightmare to cancel from this place and they have the worst customer service I have ever experienced. I have been trying to cancel my membership for 3 months now, since 11/9/19. I started at the front desk where I was given a card with a phone number and email address on it and was told to call the number to cancel. I was also told that I needed to give a 30 day cancellation notice. So I asked if I could switch my membership from CrossFit to yoga for my LAST 30 days. She switched it with no problems. If only canceling could be that easy right. I called the number when I got home and it was the front desk lady that gave me the card. She then told me to email the email address on the card and write that I want to cancel with my full name and barcode. So I did. Never heard anything back and assumed it was going to be canceled in 30 days. Never used the membership in December because I thought it was canceled. I also had a work schedule change so I didn’t have time to use it anyway, which is why I canceled. At the end of December when a reviewed my credit card I saw that I was charged for December. So I emailed again, this time I got a return email that had a cancellation form attached to it. The instructions in the email stated that I need to sign the form and pay an additional month. I then stated my case and who ever is on the customer service email was not willing to help me out at all. They said that they reviewed my history and it showed that I continued services when I switched my membership to yoga and that I needed to pay before I started getting additional fees. I explained to them again that I had the front desk switch my LAST 30 days and I got no response. So yesterday I went to the front desk to pay for this month and my balance showed 104.99 instead of the normal 79.99. Not sure where the extra 25 came from still waiting to hear back about it. Total so far I have paid just about $160 on a membership I’m not going to be able to use. I seriously feel like I’ve had $160 stolen right out of my pocket. Do not use this gym. The facilities are decent, but I can think of 3 other gym that are just as nice with out the hassle. Why are there not cancellation forms at the front desk? Why are the front desk employees not properly educated on the cancellation policies and procedures? Why is the customer service not accommodating at all? So many questions. Seriously not worth it guys. I have canceled memberships to other gyms with no problems and it has always been done at the front desk which is where I started.

Pros: best gym in Utah for personal training/personal workouts, excellent group fitness instructors, clean!, positive vibe. Cons: expensive and very limited group fitness options compared to Lifetime and Treehouse. I am one of those unmotivated people that needs a class to get myself to the gym so I will be switching when my membership expires. Vasa? Geez.

Xcel is a top notch facility! Friendly staff, clean amenities and by far the best class options available. I come away always feeling better and the instructors are up to date with all of the latest trends and always keep me wanting more! Thanks for always making me feel a million times better

Fantastic! Ill admit, Ive been going to one of those chain gyms for a while and after I evaporated into the mist of equally unmotivated patrons, I forgot what a real gym was like. Now that Im back at xcel, Im feeling great, and looking great too! The equipment is the best around, the staff is like family and the environment is worth coming back to every day. Great value, great gym!

Fantastic gym! Friendly staff, clean facilities, well maintained and state-of-the art equipment. So many options for classes also to accommodate all levels of fitness. I highly recommend Xcel to anyone that wants the very best!