Quick Lane is the best. Always willing to help me out when my sweet old car has problems. Joe is a great help at the desk and all the guys are life savers

Sunny side is on my way to my office. We happened to notice a Jeep in parking lot that had no plate. My husband called and immediately connected with Tito. They were fast &efficient and helpful with the purchase of my new to me “used” vehicle. They did an inspection and provided a carfax. And a small warranty. Which was unexpected and welcomed. They were not pushy about products. I was comfortable the whole time. I’m very pleased with the service and my vehicle. My husband and I both have previously worked in the auto sales industry for years and know the good and bad that can come along with making a car purchase. I highly recommend Tito and Sunnyside Ford if you are looking. Thank you. I’m very happy!

Just bought my seventh car from Sunnyside, specifically Jeff Tripp, last week. As always, it was a zero pressure experience. Just a test drive and a conversation that ended with a purchase that was fair for both of us. I love Ford’s, and with Sunnyside I love buying Ford’s.Not that the cars need it often, but I also love Sunnyside for service when needed. I’ve had one of them for 8 years and any time service was needed I always went with Sunnyside. I trust them with their assessments and work, and the price is always fair.I could not possibly recommend Sunnyside more. They are truly the best in all ways.

From the time I called to make an appointment for my truck to be serviced until the time I picked it up everything was smooth sailing. They were extremely helpful and easy to talk to and took care of everything. They contacted the warranty company I bought my warranty from and notified me when it was all settled. It took a couple days and I had my truck back and ready for towing again. Thank you all for the great job you are doing.

The bumper on our car was damaged in a parking accident and needed to be replaced or repaired. We had visited a few auto body repair shops and spoke to our insurance company . Out insurance company suggested that we have our cars bumper repaired at Sunnyside.What a great recommendation! The cost of the repair was actually way less than our deductible and Sunnyside did a fabulous job too. Stephanie, the manager of the auto body shop was very professional, knowledgeable and helpful.We were impressed and very pleased. Sunnyside is great and the next time I need body work from my car I will definitely return to Sunnyside for another job well done!Thanks Stephanie and Sunnyside for a job well done!

The people at Sunnyside are great and known for their quality service. They quoted me a price prior to the service and the time it would take to complete it. Since it is a 2020 Lincoln Corsair in for its first service, the service advisor explained that they wanted to check out everything completely before the car was returned and apologized for the extra time it too. It was merely a few minutes. I appreciated the extra time they took with my vehicle to make sure everything was okay.The price was exactly what was quoted. I couldnt be happier with their service and will not hesitate to return to Sunnyside for service. I highly recommend them!

I just recently bought a car from sunnyside. Everyone there was great to deal with. Its a great place with fair pricing ! Jeff in sales was a very low pressure type of salesperson and I really appreciated that ! I would buy from them again in a heartbeat !

I had a terrific experience with Sunnyside Motors completing the purchase of a brand new Ford Edge. I felt like I was treated like a king. Sunnyside new car salesman, Jeff Tripp did a great job of showing me all the facts and figures to make the purchase. It did not take me long to realize that I was getting a great deal. Jeff helped to familiarize me with the new car. He spent a significant amount of time showing me how things worked. I feel very comfortable dealing with Sunnyside Ford and I am fanatically loyal to Ford. I believe that they make the best car. I would always highly recommend Ford and Sunnyside to anyone who asks. My family has purchased 11 new cars from Sunnyside and 10 from Jeff.

Made an appointment online with Quick Lane to have The Works package (Oil Change and tire rotation) and when I arrived for my appointment time the said that they didn’t see my appointment. I showed them the confirmation of my appointment and they were then able to see my appointment. Even though they confirmed my appointment is in their system they told me that they have too many vehicles and would not be able to complete my vehicle. They told me I can leave my vehicle and they might get to it by the end of the day (My appointment was for 10am) or I can reschedule another appointment. Very poor customer service. Why would I make another appointment with you when you can’t honor my first appointment? If you’re looking for a reliable Ford dealership; I do not recommend Sunnyside!

Sunnyside Ford’s service is the BEST! They always are clear about following what you ask them to check and they give feedback that is understandable if there is a concern. GREAT PLACE to buy your vehicle (I’ve bought 4 or 5 there!) AND have it serviced!

Needed quick help with truck maintenance and was given next day terrific service. I never feel over sold and advise is always spot on. We travel from Westboro to get the personal attention at sunny side.

What can I say?! BEST place to buy your next vehicle. Mr. Cronin is always a huge help. He has me with all my car purchases throughout the years and many of my family friends and clients! His staff at Sunnyside are amazing friendly helpful people too. Dominic, tito and tim... You can trust any of these guys to help put you in the right vehicle!

This was my second occasion in bringing my car for warranty service to Sunnyside Motors and I have been pleased with the experience. The service staff were courteous, friendly and accommodating. I feel confident regarding any future visits.

Very friendly and efficient service and great deal on The Works oil change. Highly recommend!

The service at sunnyside ford was excellent..very professional courteous and timely...highly recommend this dealership to others...

Always are professional and consistent. I’ve been to other dealers for service and nothing compares to sunnyside.

Awesome staff, service and parts department ! My Mustang went in for a recall, told me it would take about an hour. It was done in less than an hour and they went through the entire car. I will not take my car anywhere else. Well done Sunnyside thank you.

I had a wonderful experience. Sunnyside Motors staff sent me an email 3 times each week to provide a status update. They answered all my questions and facilitated all renegotiation with the Insurance company. The work on the car was exceptional. They will be my go to auto-body shop from now on. Great place, great service!!

Worst service, body shop is incompetent. Had my 2017 F450 Platinum for 5 months. Then tried to charge me $4,600.00 on a insurance repair. Their 5 star detail service is just unacceptable, see photos. They also destroyed the new and existingpaint with their buffer. Ive recently purchased a $60k Super Duty, all my trucks are services there and this is how they treat their customers.

Good service, just use any coupons available like THE WORKS service takes about an hour

Sunnyside can be counted on for excellent, reliable service. Appreciate the great attitude and professional ism of the team....from service to sales!... the access to helpful service writers to super technician s we are lucky to have Sunnyside in Holden! YEAH!

On time service.Kept me advisedMade suggestionsWould not hesitate to return and reccomend

Pretty sure they popped one of my tires while working on my car. Fixed it no problem though

Very professional service. Very courteous interaction with Sunnyside personnel.

We dont usually buy cars from a dealership, however I dont think we will ever go back to private sales again. The service we are getting is blowing us away. Thank you! We appreciate everything you do. Both my husband and I love my Ford Edge.

Had a Great Experience here (although this dealership is a little on the older side compared to other Ford dealers). I bought my New Ranger here...got a good 0% interest deal during COVID. Jeff Tripp was my salesman. He painstakingly made sure all the accessories that I wanted were on the truck before delivery. No issues with the Finance Department, no games were played. I enjoy the truck, and believe it will last for years. If you’re in the market for a Ford car, or truck, I highly recommend Sunnyside Ford.

The most painless car buying experience ever. Dom was great, he had a super chill and never pushy attitude. Everyone was super professional, personable, and transparent. The price was right and was exactly what I was looking for. We will definitely be going back here for future purchases. Im thrilled with my new car!

Worst experience of my life very unprofessional pointless to make an appointment because they dont honor it they also dont know how to properly schedule them. Will never be going back to them again. Save your money.

This Dealership came highly recommended, and for good reason. Not all of the flash like these mega dealers, which in turn is reflected in their quality of service and down to earth, low pressure approach to customers. Friendly and responsive, the folks I encountered had been there for many years. A testament to their commitment to employees and customers. I will do business there again. I ended up purchasing my 2019 Ford Flex from them after visiting larger dealerships in the area. Sunnyside was the only one to take the time to make me feel welcome and at ease during the entire process. I have been happy with the vehicle so far, and expect my next purchase to be through them

Good job, everything done well on time!

Every time I have work done it is easy and the crew is very informative of all that needs to be done. I brought my explorer in for a basic oil change and the mechanic (Eric) called me over to show me I had rust starting to form on the hood. He said that I was still covered under the warranty. I went over to the side where Eric, John, Chris and Shelby sit. They told me that they would happily replace my hood at no charge. I recently had the work done and it was perfect. Always easy. They give you the options, they never make you feel pressured to go one way or the other. Their first priority is always safety. The fact that I know all the names of the folks at Ford dealership really shows how personable they are. We won’t bring our Fords anywhere else.

Friendly low pressure dealer, easy to work with and minimal fuss.

Overall great experience..Tito awesome to work with..very happy with service and the new Bronco.thank you !!

I go there for all the needs they can do for my car. This last visit was for a battery it was quick and the guys were nice.

Great service as usual. The Service Manager was able to squeeze me in before the holiday. We developed a service plan for the next two visits.

We went today to place our order for the new Ford Bronco with Jeffrey Tripp. Despite a few internet issues, we accomplished the main objective with ease and a few laughs. Looking forward to picking up our new truck and continuing this new relationship with Sunnyside.

Very professional and proficient in servicing my vehicle

Great service on my 2016 Ford Fusion Hybrid. Back to like new again. Thanks

I do not give reviews often but I find Sunnyside repair staff to be top notch from the customer service people to the mechanics. They worked on my 2008 Ford F150 and my 2014 Lincoln MKZ and they always met and sometimes exceeded my expectations. The estimate and the timing were always on target. And the repairs done right :)

My experience with sunnyside ford, has always been awesome. MY family has purchased seven vehicle from sunnyside. Staff is friendly, knowledgable, and helpful. They usually have a good selection of vehicles. If they dont have what you want they will try to find what you are looking for. Pricing is good as well. I n short you cant go wrong with doing business with Sunnyside

Sunnyside, you are THE BEST!! Everyone with whomever I have been in contact has done absolutely superiorwork.The most recent other email I have received indicates I may need to have the 125K checkup. I have just now passed the 121K mark, and with all things being equal, I will be reaching 125 K in March. I would prefer waiting til then. Please let me know your thoughts.Bill McKinley

Had a shopping cart hit side of my Edge. Sunnyside Auto Body did an excellent job fixing damage as well as matching paint.

My wife and I were treated like the old friends that we are by the entire staff at Sunnyside. The salesman was professional and not pushy.It was also a pleasure to to talk with the owner Dan Harington. Always a gentlemen We are happy with our new 2020 Ford Escape.

My recent service appointment at Sunnyside Motors was very good. It was done fast and efficiently. After, everything that was done was explained to me in clear terms. The service team at Sunnyside is the Best!

Switched to using Sunnyside from another Ford dealer. Glad I did! Very nice staff. Car service was prompt, thorough and reasonably priced. Bonus that they are much closer than the place I was taking my car.

They are honest,upfront and knowledgeable

Great communication from booking the appointment to finish and checkout good Market value pricing.

Excellent and prompt service! Diagnosis, parts procurement, and repair all done same-day. Five star service and results. Glad I took the truck in to see these guys!

Sunnyside is one of the best dealerships in central MA. I recently bought an F-150 from them and they were upfront with me and much easier to deal with than other dealerships in the area. I love working with their service department, especially with Chris. Their costs are most always less than I expect and they are very professional and deal with me on a personal level. I plan of going back to them for both sales and service.

I recently had the Works done at the Fast Lane at Sunnyside. The service was performed efficiently . What really made my experience excellent was after realizing that I was missing a wheel cover cap after the tire rotation. I called to inform them, and Andre said he would look around the shop and see if he could find it. A few hours later I got a call back and it was not in the shop. Andre then told me he had ordered a replacement cover and it should be in in a few days. I was amazed that I didnt have to argue about having it replaced,they just did it with no cost to me!! NOW this is customer service.... Thanks Sunnyside

Theres a reason these guys have won Best Customer Service in the Nation awards!Since my husband passed away (and all his mechanical knowledge) I have felt safe relying on these professionals to keep me on the road and running smoothly. They catch the problems and keep me advised as to what I need without overselling to me.I am grateful to all in the service department and the great work they do!

Curteous, informative technicians and counter staff exceeded my expectations. I was informed of issues and given options and detailed explanations. I was so pleased, I have moved all my service appointments ( oil changes, rotations, routine services) to Sunnyside!

What a great, efficient place to bring your vehicle. I bring both of my vehicles there and I am more than satisfied with the politeness and thoroughness of the service department. Thank you all.

I had a great experience purchasing a new 2019 f150. Tito was an excellent salesperson. He got me a good trade in value on my old truck and got me the maximum incentives on the new truck. There was no pressure to buy. Purchasing the new truck was actually an enjoyable experience! Scott was a great help with the financing. I have purchased several vehicles from Sunnyside and I highly recommend them.

I buy at least two vehicles a year. Jeff the salesman was prompt and honest about everything. Price beat out competitor in Brookfield. Great first experience with Sunnyside.

Was in market to trade up my 2014 vehicle to something newer. Sunnyside Ford in Holden is an institution there. I live nearby and saw what I liked on their website. Theirs is a small but thriving dealership. Pricing is appropriate and their service department is excellent. Exchanged a few emails with one of their sales reps, Tito Ottino. Stopped by to see the unit in question. Tito was friendly, knowledgeable, attentive. No high pressure sales tactics. Worked out a deal that was mutually satisfactory. Bought the vehicle, a 2018 Ford Focus Titanium. Completely satisfied thus far with both the vehicle and the sales experience. Would recommend this dealership over other mega/multi site dealers who are more interested in volume sales than in customer satisfaction.

Very well takin car of thanks

My vehicle had a complicated problem that was attempted by others without success. The repair crew bent over backwards to accommodate me and finally corrected the issue with factory authorized parts.Thank you!

I dealt with Jeff M. in your service department and he was great. He got me in and out with no problems. The other men were also very nice!

Great local gem. Purchase experience was fast, and easy. Tim Hannigan, our sales consultant got us the truck we wanted, returned calls promptly, and made the experience stress free. No crazy unrealistic prices on their website, actual prices are listed. I compared prices with every Ford dealer within 50 miles, their prices are competitive.

Excellent service TECHNICIAN TAKES CARE OF VEHICLE LIKE ITS HIS OWN

I wouldn’t even use SunnySide for my bicycle. Scheduled an oil change here and tire rotation (right when things started opening from COVID so not in the quick tire and lube station - in the actual body shop), something you would think is simple. They said a couple hours, didn’t get the car back all day until they closed. They broke a part taking the oil filter off and then blamed it on the “wear and tear” on the car. They scratched all the paint off my rims around the lug nuts and claimed they “have no proof it was done here.” (Don’t worry we have pictures and proof.) AND just went to change the oil in it for the first time after they touched it and the drain bolt was completely stripped!! Very poor service. If you want your nice car ruined for something a monkey can do then I would use them otherwise steer clear. This place is a joke.

I received excellent service at Sunnyside in Holden, MA, as always! The staff is great and the work on my car is excellent.Thank You!

Had the pleasure of purchasing a new Ford truck from Sunnyside and couldnt be happier. Tito was the best salesperson Ive ever worked with and Steve in the finance department made the process a breeze with no surprises. I will never go anywhere else. Highly recommend

Always thorough and efficient. Plan to buy my next vehicle there.

The dealership was very friendly and responsive. After having difficulty making a service appointment with another dealership, I called Sunnyside for the first time and someone immediately picked up the phone without having to leave a message. I easily made an appointment despite current circumstances. Normal maintenance, nothing special, but I was shocked when I went to pay the invoice as I thought the dealership made a typo. Nope, cost really was that reasonable. Will be returning for all future service work.

I have had a wonderful experience dealing with the service department at Sunnyside Motors in Holden MA. They take very good care of my 2016 Ford Fusion Hybrid.

Great customer service and waiting area is clean and well equipped. Tim and Shelby are really sincere and dont give you the run around. I feel they are the dealership to get a brand new or used Ford great deals on 4x4s. I have bought several and the service once again is just super. Great prices and rebates, by far #1 around. 😎

Unfortunately I received the best and worst customer service here. Tito was my sales person and he was open and friendly when I was considering buying a used car. I would highly recommend asking for him by name. On the other hand, his manager, Everett, was the most condescending jerk I have ever dealt with. They were considering the value of my trade-in and decided that my oil was empty and put in two quarts without asking my permission. They brought my Subaru to Patrick Subaru for an evaluation. Patrick determined that the oil was way overfull (by two quarts) and that otherwise my engine was running smoothly. The oil change; however, cost $60. I called Everett to ask for Sunnyside to pay for the oil overfill and subsequent oil change and he told me it was a matter of opinion on whether or not it was overfilled and I was lucky that they put oil in for me. He told me if I wasnt going to buy their used F-150, I could forget about them paying for the oil change and I was making too big a deal out of $60. I told him that he lost my business because of his attitude. I then called Tito on his personal cell to relay the bad news and make sure he knew I valued his time and service. Ask for Tito.

Very happy with the service. You can make an appointment or you can walk in with out an appointment. I LIKE THAT!!

Excellent and fast service. Also, very honest about the work that needed to be done on our vehicle. No up-selling, and they reduced our final cost significantly because less labor than quoted was required. We’ll be coming back!

I had the best experience at this dealership. The service department was courteous and knowledgeable, repairing my Taurus complicated electronic/computer system efficiently and at a low cost. I will go to no other dealer in the Worcester area.

Dropped my car off for some recall notices and it was done in a timely fashion with the utmost professionalism

Not a local but they had the vehicle I wanted. Jeff Tripp worked with me over video chat to show me the vehicle before driving out. He was helpful, responsive, friendly, and great to work with. I would purchase another vehicle from here if I had the chance. I wish they were my local dealer for service. I highly recommend Sunnyside.

I had service done during the Covid-19 emergency. The service department did everything possible in my opinion to complete my service in a timely manner while maintaining a clean environment. A complete oil change, lubrication, fluid check, tire rotation and an annual state safety insOPpection was performed.

Professional, quick and a great value.

The parts and service departments were outstanding in helping me replace a key to my 2008 Ranger. My only complaint would be that after spending $57 for the key, they charged me $80 for the thirty minutes it took them to program it. That would come out to a labor rate of $160 an hour since to my knowledge there were no parts involved in that operation. It seems that is a little excessive for a company that values loyalty.

I went in for an airbag recall, but also stayed for a report card looking at oil & fluids, tires, etc. New airbag and report card within an hour! Also talked with salespeople about Fords lineup of electric vehicles. Was shown a C-Max in mint. low mileage condition and was much impressed. No hard sale, just the information. Someone should go get that C-Max at a very affordable $15,000! No qualms about going back to Sunnyside.

Great dealership. honest and trustworthy.

All good. I got what I went for which was an oil change.

Im sure I would continue to use Sunnyside Ford service since they have always been great, but Shelby is awesome. She always welcomes you and treats you like you are a first time customer. Yes, we like to be recognized as a returning customer and she does this as well. Its the high quality customer service Shelby provides we dont see much of anymore. Thank you! I purchased my used vehicle at Sunnyside in January and during my oil change was told the oil pan was in need of replacement. $600 and not covered under warranty. I had hoped the dealership would have discounted this some as Ive had the vehicle less than 5 months. Well see if there are any future surprises.

Recent visit was outstanding. Courteous customer service personnel and knowledgeable mechanics. Thank you!

Couldnt make me a duplicate key but the guy on the phone told me about a local locksmith that was able to help me out.UPDATE: Took my car to get some recall repairs done. Chris was very helpful and had my car back the window he promised, Didn’t try to sell me anything or assume I didn’t know anything about my vehicle. Would recommend if your looking for a Ford service station

The guys at Sunnyside service were awesome - did a great job on our focus and were very accommodating, going above and beyond when we couldnt find our extra key. Thank you, Sunnyside Ford!!!

Years ago, the Parts Department climbed into the deep recesses of inventory to retrieve a heater core for a decades plus old hatchback. When I had a little fender bender, the Body Shop took care of it. Quick Lane is always quick and efficient and when a damaged rim wouldnt seal, they networked me into a solution. The Service Department is outstanding, keeps you informed and gets the job done.

Recently purchased a 2014 Certified, Ford Edge with my daughter. This Dealership is exceptional, and our Sale’s Consultant was excellent, and exceptional, ‘Tim Hannigan’! Everyone we met at the Dealership was professional and competent! They truly go the extra mile!, plus the owner even thanked us for our purchase, which is rare today! They appear to still be owned locally, and not by a conjectural big ‘Financial Corporation’ where you may be just a number!When you are searching for a vehicle, and do not want all the ‘Bait and Switch’ games, and wish to be treated with respect! Then I strongly suggest Sunny Side Ford, and Holden, MA.

I have never dealt with a dealership that stands by there products better than Sunnyside Ford in all of my years of buying cars. At 56, five children, there have been a great number of cars purchased. No one can stand up to Sunnyside. I drove ninety minutes to buy my car here. I will continue to both purchase from them as well as get my service from them. They are outstanding!

Great personal and they will take care your vehicle 100%.Exceeded my expectations, discuss everything and explain what they going to work in my car. Strongly recommend.Thanks Sunnyside Motor.My first stop.

Very good service.

Our experiences at Sunnyside have always been very satisfactory. The staff is always very pleasant and very helpful. All service requests have been in done with very little waiting time. Recommend them to anyone.

Great place to bring your Ford vehicle for service. Their prices are fair and the service team are very friendly. I drive over an hour just to have my Mustang worked on - I dont trust other dealerships.

I have been a customer of Sunnyside for many years, and will continue to do so. I recently purchased a 2016, Focus. My salesman was Tim Hennigan, he was very helpful and informative. I had mentioned to him the previous salesman at another dealership didnt explain to me all the new electronic things in the car and I had to either figure them out myself or read the Manuel. Tim went over everything with me with no questions unanswered. He also made follow up calls regarding any additional questions I may have. As for Sunnysides service, I live in Auburn and to me it is well worth the trip to go to Holden for the service bed the dealership that is 5 minutes away. Nick at Quick Lane, Jim the mechanic there, are the BEST, whenever I go there for an oil change I am treated like a family member. Chris at the main building in service is always so helpful, and goes out of his way for me. I will continue to do service with them till I can no longer drive. The half hour trip is well worth it for me.

Sunnyside Service was completed ahead of schedule and I was promptly notified so I could pick up the vehicle at my convenience. Very solid service team.

I had previous front end work done on my S80 and was completely satisfied. Withthat experience I had no hesitation going back for this latest damage to a rear fenderwhich was somewhat minor.The office staff, namely Stephanie provided quote and was able to schedule thework within a few days. The quality of the work was exception, enough so much that Ifelt the need to call the body shop to express my satisfaction with what I felt wassuperb workmanship. Id highly recommend this repair shop to any of my friends andacquaintances.

The best Ford dealership around. Awesome service department. We really like Shelby. Very out going and kind

Sunnyside was great! The negotiations with Tim were easy and there was clear communication back and forth to establish a monthly payment that was acceptable for us. Tim knew the vehicle inside and out and taught us about all of the technology.There is only one suggestion that I have. The sales person, sales manager and the finance manager need to be on the same page before the customer goes in to sign off on the loan. During the price negotiations the sales manager used a very low APR. Despite our exceptional credit, the finance manager could not meet that APR which raised the monthly payment. I will say that the issue was fixed by adjusting the trade value. They made it right and made the sale.I would definitely suggest this dealer to anyone looking for a Ford.

I received a prompt estimate of the minimum that needed to be done. No attempt to pad. The work was done on time and looks great. There was a small increase in cost due to rusty bolts. This was not surprising due to the age of the truck.On a recent occasion, my wife needed an emergency tire repair . Sunnyside rose to the occasion and gave excellent service,

Great place to do business, and appreciate your honesty, love the car thank you.

Sunnyside Ford service is a well organized operation! The friendly staff are courteous and very helpful. Great service with great value. I have no reasons to go anywhere else. Tim

Sunnyside made the used car buying easy and even stayed late so I could come pick up my car after work. They have been great for service as well. Always done in a timely manner and explains everything they did.