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Valvoline Instant Oil Change
3920 Sedgebrook St, High Point, NC 27265, United States
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Valvoline Instant Oil Change

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Bi
Review №1

We come to this location for our annual car inspection because it is close to my work. They will try to find whatever they can to fail you on safety aspect of state inspection, look for anything wrong with the car to earn more money. Last year, our car was brought in and we were told our windshield wipers needed to be replaced. While the windshield wipers were working fine and were not leaving streaks when we used them, we originally trusted these supposed professionals and bought their windshield wipers and let Valvoline change them even it is much overpriced. Not even a full-year later, we came back to re-inspect the same car and they said the same issue, again. We needed to change the windshield wipers. Either they are conning people or selling defective productive. We initially bought their windshield wipers again, but after thinking about it, we decided to go and buy our own windshield wipers. Within one hour of leaving the location and never using the wipers, and after having conversation via phone with manager Mr. Powell that it was allowable, we returned to get a refund for the windshield wipers. At the location, they were adamant that it was impossible to refund use even just after one hour purchased and never use it. I will not use it any more!!!!

Ti
Review №2

I visited during my lunch break on 09/30/2021. Charles, Kolby, Zay and Jaylen were absolutely fantastic! I was able to get in and out in what seemed like less than 10 minutes. The whole team was professional in appearance and manners, they all participated in conversation with me and even laughed at my jokes, putting me at ease and making me extremely comfortable. As a Veteran, I was thanked me for my service and and informed of the Military/Veteran discount. As always I thank all the gentlemen for a smooth, in and out transition.

El
Review №3

Went for an oil change because it was conveniently close to work. They said my tag lights were out and of course were snooping looking for something wrong for my car as usual. I asked them to change the tag lights and now my husband spotted them hanging out a week later.Whats the point of notifying someone something is wrong with their car and paying to fix it if you dont know what youre doing????The point of paying for service is so I dont have to do it myself. But since I paid, they are going to fix this.I called when they opened and asked if they could contact the local Valvoline near me, so they would either believe me or so I wont get pulled over.The woman had a bad attitude saying were not sending anyone out to you, youll just have to go to the Winston Salem location If you listened, youd know I didnt ask for that. Bad repair service, bad customer service, overall BAD. SERVICE. They cant fix their problems. Ill go elsewhere for business next time. If I was pulled over by the police, we would have had some serious issues. Very inconsiderate. I work at night and need to sleep in the day. Wasted money, gas, time and sleep because someone cant change a tag light correctly. AND risking getting pulled over.Winston location is 18+ minutes away from my house and back. What took them three seconds to fix was a 40 minute drive in total. All because this establishment didnt know what they were doing. After I spoke with this locations receptionist and called the Winston location, and made this review- the manager of this location reached back out to me. He apologized and offered to courtesy call Winston which I told him I already asked for someone to do that and was told no. He offered to come to my home and fix it, to which I never asked for but was originally told no. This receptionist was speaking to the manager as he was speaking to me; why he changed his mind to call and offer everything that was denied, I dont know.No interpersonal communication skills from their staff, even though the manager was nice and willing to fix it- initially no one cared.It was 1 mile from my job but next time Ill go to Take 5 oil change if Im going to spend the same amount of gas or more.

Ta
Review №4

I asked if any coupons were online, and they told me where to look! Great service and friendly staff.

Da
Review №5

Fast convenient service.Oil change in 20 minutes while I stayed in my van and ate lunch. Also checked tire pressure and battery amps, all for $50.00.Saved me time and money, Ill go back again.

Pa
Review №6

These boys are eager to work and did a fast and great job. Passed by it thousands of times but this was first time being there.

eB
Review №7

Called to find a price for oil change on my wifes 2018 gmc acadia....im told I have 3 options: regular, semi-synthetic, or synthetic and Im told the prices. I then told him I thought it only took synthetic. He says oh you are right He gives me price again. I ask if thats the price for the 6 quarts it requires. He says no... its the price for 5. GREAT THING I DIDNT SEND MY WIFE THERE. SHE WOULD HAVE HAD THE WRONG OIL AND BEEN A QUART LOW!

Ho
Review №8

This particular location has great service and knowledgeable workers who know what they are doing. I was in and out within 10 minutes. I will be frequenting this location regularly.

De
Review №9

Fastest inspection ever! It was great❤️

De
Review №10

Great people! Prices higher than some other businesses, but the staff made it worth it & discounted guy listened to me cry about my take 5 visit (manager) again, all around great!

Ch
Review №11

Great service. Friendly staff. Job done quickly and car was left very clean.

De
Review №12

We worked with Kolby both times this week. He was very wonderful to work with. Helped in every way and went ABOVE and BEYOND customer service. Ill be back to have him work on our truck more often. Thank you for the great job you did for my husband and I!! If you go here see Kolby. Update 3/27/2021 they have a new store manager.He was very nice and polite. Very hands on makes sure that the employees are doing things right. He trains them extreamly well from what i seen on my visit with Kolby today. I think he is gonna be a great manager for that store. Congratulations and good luck with the store. Glenn And thank you guys again today for the amazing job well done!! See you on my next visit!!!!

An
Review №13

In an out very friendly staff helped me understand everything they where doing to my car..

Mi
Review №14

The staff is kind and professional. Kolby and the rest of the team really took care of me. Service is fast and reasonably priced. All in all I highly recommend them.

Br
Review №15

Super fast oil change. Very friendly staff.

Ap
Review №16

Do not go to this business- it took 3 times longer than I was told for an oil change. Rep working there did not inform me of problems while changing my oil. Had to stand over workers to get the work done on my car. Not helpful with Corporate Info at all. No stars

Bi
Review №17

Kolby and staff excellant. Extremely happy with job. Will be back. Excellant staff. Very professional

k
Review №18

Easy & convenient stay in ur vehicle while oil is being changed covid19 experience.

Co
Review №19

Fast easy and a great price. Didnt even have to wait in any lines

Br
Review №20

Very overpriced. Sold me windshield wipers that after a month started scrubbing so hard I had to. Remove. They were not cheap. And I had to replace them after a month. No. Im not happy with Their. Establishment or service?Thanks but no thanks!! Too many other viable options that are reasonable and do things properly the first time.

Ru
Review №21

Very courteous and fast friendly service

Am
Review №22

The people working there are awesome! It was a quick and easy oil change and they were honest about whether or not I should change my filter. Valvoline is one of the more expensive oil changes, but you dont need an appointment and you can stay in your car, so youre paying for convenience. Ill definitely go back cuz 15 minutes sounds much better than an hour.

Vi
Review №23

Staff was polite and efficient

Br
Review №24

Great service. Fast oil change.

ro
Review №25

Good an fast service

Ad
Review №26

I was in and out. Service men were very polite

Ja
Review №27

Quick easy and efficient.

Je
Review №28

I would recommend this location to everyone. We were in need of an inspection on a special vehicle. I first made a phone call explaining my situation and that we needed a location that was not too far from where the vehicle was being stored.I had never used this facility before. I spoke with Cody and he was most helpful in explaining everything. He was professional, considerate of our needs and was able to meet them all. We arrived on the date we discussed and, although I didnt get the names of the other workers there, everyone was equally as respectful. I watched them work, as they worked together as a team in all three stalls. They had just enough employees to get the inspection done in a very timely manner. Even those that were waiting had a short wait because Valvoline was smart enough to hire the right number of staff to provide no hassle, professional and knowledgeable service. The place was clean and I highly recommend that if youre in need of an inspection or other services they offer at this Valvoline location, make the trip to this location...they are top notch. Thank you Cody and to all the team.

Jo
Review №29

I dont know people say the prices are reasonable here. I was charged $102 for synthetic oil change in a Ford Escape. Doesnt sound too reasonable to me.

Or
Review №30

Went in for a state inspection. I was greeted immediately upon arrival. They werent busy and the guys were cleaning the shop. Very clean, professional and friendly.

Ph
Review №31

Paid 40 plus dollars for the convenience of an oil change, this wasnt a problem until they told me they topped off my coolant, while driving the car overheated, I had to wait for it to cool down and found that they had barely out of any coolant to it and somehow managed to drain fluid in the process of quote-unquote adding to it. After reaching out to staff comma after reaching out to and through public media, and even emailing several people who run this department I was ignored and my complaints were never heard or addressed would most definitely not recommend.

Ja
Review №32

Always go here for my inspections. They are fast and friendly.

Eb
Review №33

The customer waiting room could be more welcoming and comfortable, but the prompt and quality service make up for it! Great place for a reasonably priced oil change

Ro
Review №34

My experience here was just OK. They were friendly, but there were few things that didnt go well. When I pulled up they were busy and so I finally had to get out of my car and ask them what to do. Also, at the time it took about 1.5 hours (I have waited this long at other places so maybe that isnt too bad). Finally, for an oil change it cost a little more than $71. I was surprised by the cost. I did get high mileage oil, but I did not get any other services and did not replace any additional filters or wipers.

Po
Review №35

Great service! The oil change is a tad overpriced but friendly service and speed of getting the job done are what keeps me coming back!

SH
Review №36

Quick and good service

Am
Review №37

I work next door and they always take care of me.

Ia
Review №38

Ive been a loyal customer here for years; even before Valvoline bought it. I believe its been in a steady decline since 2016. The prices keep going up and are no longer competitive with other places in the area. Ive also had some issues here in the last 2 years:* Told them my tire was leaking and asked if they could look at it. They didnt find the leak. Asked Firestone a few weeks later and they found it right away.* When checking my cabin filter, the tech forced open the glove box. It sounded like something broke in the glove box closing mechanism but the tech assured me that it always sound that way. Ive changed the filter myself in the past and I know that he was wrong. He then reassembled the glove box closing mechanism incorrectly, which I fixed myself.* My car had a slow oil leak and I asked them to check if they could find the source. They said everything looked fine and maybe they spilled some oil the last time they changed it. The leak continued so I took it somewhere else for a second opinion. THEY FOUND THAT NO CRUSH WASHER WAS INSTALLED ON THE DRAIN PLUG AND THE DRAIN PLUG WAS IN BAD SHAPE.When the first two things happened, I just thought the techs probably werent good at anything but oil changes. I guess thats fine for a place which specializes in oil changes. Now I know theyre not even good at those!All of these things were simple issues which would have been avoided by any mechanic with even a basic skill level. Therefore, Im done with place.

Ca
Review №39

Just went here for the first time. I don’t think I’ll ever go anywhere else! First class service all around. Very professional and super fast. Thank you!!!

Sh
Review №40

Okay so me and my husband an mother went here after driving all around the triad trying to find a place that can give a valuable oil change for my mothers car an this establishment everyone was pleasantly helpful an they gave a discount for a bulb that she needed. These guys deserves several rounds of applause. Thanks Valvoline the oil change an bulb were done in less than 15 mins. Great job GUYS

Br
Review №41

Tyler and Cody and everyone else gave us excellent customer service! We were passing through on a trip and they went out of their way to help meet our needs and get us back on the road! Thanks so much!

Ca
Review №42

Although quick they will find what ever they can to fail you on safety aspect of state inspection. Said my windshield wipers were too old and smeared. By all accounts they were fine. They can sale you some for 24.99 a pair! Money racket. Will not be back.

La
Review №43

Fast and friendlyKnowledgeable staff. I went in for an oil change on my lunch hour and still had time to get a burger and chill a little bit. Great experience.

Ti
Review №44

My service was fast and efficient. Didnt even have to leave my car for the oil change

An
Review №45

Ive been coming here for years & always excellent service!

Ri
Review №46

Quick service. Excellent for small fixes.

Jo
Review №47

Quick oil change

Ch
Review №48

Super fast and kind. Ive watched multiple times to make sure they actually give me the service I ask for. Ive been going to Valvoline since I first got my license about 9 years ago. When I moved to High Point I was very pleased to get even better service than Ive had before. The only negative thing is that no matter how many times I tell them not to put their washer fluid in my tank, they always do. I use Rainex fluid and it defeats the purpose when they mix that cheap fluid with my Rainex. But thats really not a big deal.

Du
Review №49

Excellent service and quick 🤙

Ma
Review №50

Quick service. Respectful.

Ja
Review №51

Just hand off your keys or get yelled at

La
Review №52

Great customer service

Ma
Review №53

This crew is very professional, quick and respectful. I will not go anywhere else from now on!

Ev
Review №54

Great experience! Thank you for keeping my car running!

sw
Review №55

Great

M.
Review №56

They have now lowered their prices to more closely match what Taterbugs used to charge.

De
Review №57

They are quick and do a good job

Sw
Review №58

Got my vehicle inspected here, the techs were nice enough and I was in and out in about 45 minutes.

Ju
Review №59

They are pretty dumb. Told me a transfer case fill bolt was stripped, said it was ok to drive with no fluid as long as not put in 4 wheel drive. Bolt was not stripped, they just didnt want to do it. Also transfer case making noise now cause I dwove home with no fluid in it....

Se
Review №60

Good prices, fast service.

Ti
Review №61

Great place to change your oil

am
Review №62

Very quick and helpful

Mi
Review №63

Fast,efficient and courteous.

Ch
Review №64

Always quick and good service

Pa
Review №65

Good quick oil change!

Pa
Review №66

Fast service by helpful staff

Ch
Review №67

Awesome as always 👍

To
Review №68

Great quick service

Ch
Review №69

Guys did a great job

Te
Review №70

84$ for oil change!?? Too expensive. Friendly staff but too high !

Ti
Review №71

Quick and easy.

Ja
Review №72

Considerate customer service

Am
Review №73

Austin is the greatest

Br
Review №74

Poor service

Al
Review №75

Great customer service

De
Review №76

Good service

Mi
Review №77

Fast service

Information
52 Photos
77 Comments
4.3 Rating
  • Address:3920 Sedgebrook St, High Point, NC 27265, United States
  • Site:https://store.vioc.com/nc/highpoint/oil-change-gm0008.html?utm_source=google&utm_medium=local&utm_campaign=localsearch
  • Phone:+1 336-841-0662
Categories
  • Oil change service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:8am–5pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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