They sold me a package and said it would not go up. It has now changed to Optimum as the company and price just went up. Will leave and go back to my previous provider. I dont like being lied to.

Service was very good and she had a sense of humor!! People werent wearing masks even though it stated on the door they are required.

I live 2 blocks from Main Street. In theory, this area is wired well. However, the service cuts out almost every night. Good weather, bad weather, late at night, middle of the day. I get maybe an hour of uninterrupted internet at a time.As with others reviews recently, when Morris merged, my monthly rate doubled and then I was offered a $10 reduction on that. Oh, yeah. PLUSS a connection fee of $30 even though I have had continuous service.I will look elsewhere.

The office staff is very helpful and courteous. Michael was sent out to check our internet service, and it turned out to be the modem. He was very knowledgeable and couldnt have been nicer.I love that we have actual people in a local office to help us, which is why we have stayed with Morris Broadband. I hope that doesnt change with Optimum.

I had cable and internet service installed just over four weeks ago. I am happy with the service so far but the installation still has not been completed. The utilities to our home are run underground from the utility pole. Morris Broadband was aware of this prior to installation day. The technician that connected the system had told us that another crew would bury it in two weeks. As I said that hook up to the system was a month ago. Since then my cable wire lays across the yard and driveway. I have to drive over it every time I come or go. Today I am told that the wire will probably not be buried for another 2 months. Wow.

Internet is horrible and they want to charge an extra $30? For what? Almost $80 for overpriced internet constantly going down, half the time i don’t even have my wifi on because it’s garbage. Lower your prices or get better gear!!

Had service for 14 days and was disconnected for non payment before I even got my 1st bill. Have been on hold for 30 minutes and no one seems to know what is going on and they can not help and will have to get back to me the next day .... not happy and will be looking for other service..... worse sale ever never had problems when this was a locally owned company

My bill went from $44.95 a month to $59.95. Thats only after I called the off shore customer service number and complained about it increasing to $63.95. So far, a price increase is all Ive gotten from Optimum. I was extorted into paying the $63.95 in order to get a new discount. A$15 a month increase is ridiculous. Very dissatisfied!

I just got off the phone with the new Optima company that is joined with Morris broadband and they would not tell me where their call center was located which sounds very odd and unethical to me. I was calling to reschedule a service call because the technician came to the appointment a month early. I will be amazed if they get our future service call right and do what they say they’re going to do.

It’s hard to even begin to fathom that there is a worse company out there other than Morris broadband behold optimum the new company that purchased Morris broadband absolutely god awful. If you have any other option go with it don’t think twice go with it. It will save yourself some headache

I now understand why Morris Broadband charges so little (compared to Charter Spectrum) since dealing with this company is more than a challenge and will test your patience to the limit. If you do happen to get through to their customer service for issues with your bill or tech support, be prepared for a less than stellar conversation that leaves you so frustrated you want to bite a nail. Never will I complain about Charter Spectrums high prices, it was so worth every penny.

I pay 183.00 for Internet and Cable. This is an absolutely outrage price. I could have dish/direct for this amount. Their Pay Per View is SMUT. I do not watch that type of stuff. I do not have any special channels for that price. Their internet is 59.00 for my package. Their internet is why I gave it a 2 instead of a one. The internet I have does Rock!!!!! Customer service man was awful. I requested to Cancel and told they will not cancel me until I return the equipment to a store near me. So, I guess to the store I go.

Stopped here today (June 1st). Got all my questions answered by a very nice young lady - thank you for your help and time. I love it when a customer service agent knows their stuff.

Love being able to give this company a 5 star ⭐ to me the best internet company in town. Have been in business with this company for over 10 years, never had any trouble with their service. Not to mention the other internet provider in town. (Never knew what my bill was going to be with them, hidden fees, always higher than the last bill. Needless to say, their history. Optimum-Morris BroadBand the most mb for the same price each month, no hidden fees(400 mb-$99.95 a month). Yeah!

When you call for service to be installed you give Morris your address obviously, they should be able to confirm at that time if you are in a serviceable area. Unfortunately they mislead you into thinking that you are when you are not. This is happened to us twice first when we initially moved from Michigan and second when they joined forces with a secondary company and sent out misleading flyers saying that we are now in an area that can be connected, it was once again a lie. But they still let you make an appointment rearrange your day only to have them come out and tell you that your address which they should’ve known in the first place was not in your covered area is not serviceable. It is a horrible example of poor business management and the upper management not knowing what’s going on with her own company.

Internet works MAYBE half the time & we even have the “fastest” speed that have. I’m turning my WiFi off more than actually using it because I’m always having to reset it or just turn it off on my phone so my phone doesn’t run so slow. I’m not to sure this merge benefitted either business.

Dont do it...you have been warned.. I had to wait a week for someone to come out and set up service...they finally came...set up my internet...I paid the $150 for set up...internet worked for 24 hours and now it is out. I call customer service and they tell me they can put me on top priority for a repair...great I thought...an hour maybe two...NOPE...tomorrow...maybe...hopefully. Unbelievable! Who in their right mind treats a new customer this way? I would drop them like a bad habit and eat the $150 if I had another option. Unfortunately they are the only service available...which is why they treat their customers like trash I am sure.UPDATE...Not that I am surprised but the service technician was a no show today...stayed home all day waiting on them to come fix my internet like they said they would and nothing...no one showed...no call...just stood up and still no internet!

I normally dont write bad reviews, but dude, come on. This internet goes down so often. Its extremely frustrating because I cant use the other internet providers due to their very slow speeds in my area. Basically, Morris Broadbands speed is great when it works. Its just that it stops working all the time, and it can take days for them to come out and fix it. Im telling you, it is such a hassle. It drives me crazy.

New Optimum provider is NOT up to par for those working from home.Service is less than 60 days and we have experienced the worst internet service in 20 years.If you have them as new service demand NEW LINES to be run to prevent any disruptions from previous provider installs. Maybe they will get it right; meantime....drop drop - work drop drop drop work.

Great staff. Love going in. Friendly staff

Very Polite workers always smiling. They always explain information needed in details and always let you know all the promotions so that you can save money and get services needed for a great price.

So far my experience with Morris has been very positive. Although I question their need to send out a service tech for a problem as simple as pairing a cable card, to me its a waste of time (mine), money, gas and wear & tear on a vehicle.I understand that some customers are not capable of pairing a cable card even though its only reading (3) sets of numbers off the TV screen to someone on the phone but for those of us who are, it is annoying that Id need to take time off and wait around all day for something that I should be able to fix myself with 10 minutes and a phone call.(they dont give specific time windows for a service tech, just sometime between 8-5)Outside of that one issue my internet and cable services have been consistently strong with very minimal outage even when I thought it probably would be.Given the choice between Frontier and Morris, Morris is hands down your best option.

Just wanted to say we needed an internet hookup and Chris came out and did a great job.He explained everything and everything worked the way it’s supposed to.Plus it was raining during his work outside and he stuck with it. Excellent job by Chris.Thank you Morris Broadband

Internet goes out all the time and they are so slow to respond. Probably because they cant provide the service they promise and have too many people that need a technician. Its honestly a very poorly operated company. Very disappointing. Regret ever deciding to ask for theyre services.

They did not put on offer they explained .Quick and easy....

Good prices but sometimes speeds do slow down. Better than AT&T.

Messed up my internet by trying to move my modem and router. Ellen was very polite and helpful, scheduling a service ticket. Nathan called within 24 hours, came to the house, and quickly fixed my mess. He was very professional and kind. I was impressed with how well it was handled from start to finish!

Awesome service MUCH better than my last carrier. So glad that I switched.

Office short staffed. Locked doors at random times. I entered at 1:38 to be yelled at that she had not had lunch and was closed until 2:45. 3 others were in line. This is main Hendersonville office

So thankful for customer service who go the extra mile. Gerri is fantastic!! So is MorrisBroadband. Great to have them in our area. Thank you for help today Gerri!!!I also want to give a shout out to Dave the technician! He is always prompt to take care of what needs to be done when needed. On top of that friendly and cares. I just can’t say enough about MorrisBroadband and how much I appreciate their service and their staff. Thanks all!!!

On Nov 18, 2020 we had a contractor for Morris put a line across our property to another property. When the contractor cut the line to other property they cut right through our leach field for the septic system for the 3 units of our condo. This is private property and not one of the home owners was notified of the encroachment of our property. I was told that a supervisor would meet with me today Nov 19, 2020 at 9:00 am, it is now 10:45 and not one word from Morris Broadband. AT&T has laid lines through the very back of the property for cables going to this same building away from our septic system. And the best part, not one of the homes on the property has Morris Broadband.

Keeps buffering. Speed not as promised. No backup when power goes out

Terrible service always being disconnected. Paying for 20mbps but never getting more then 3mbps. I ended having to cancel as they claimed the issue was fixed yet nothing changed. Better off getting dial up service then Morris broadband!!

Horrible speeds, router quits randomly, way over priced & on hold for 1:23 already to try to pay a bill... Absolutely horrible customer service as well... Only place that provides for me... ABSOLUTELY HORRIBLE BUSINESS

We apologize, we apologize (times 15) for about 1 hour, then finally speak to an Amanda and after telling her one of our computers is not connected to the internet, she hangs up. Oh but shes short staffed No problem sending out my monthly bill. Morris Broadband is a big disgrace, surely theres got to be a more our customers do care company. Wheres management, wheres the professionalism.?

After 3 times trying to get internet they finally showed up...was charged more than I was quoted and when we walked outside as the tech left we realized that he ran 50 or more foot of line and just left it laying on the grass...we are stunned beyond words...immediately called and the nice lady I talked with was very upset as well confirmed yes we were charged too much and that is now credited to our account...and has set up for someone to come out and fix this issue....just hope our landlord doesnt mow before they get here ughhhh.

Service is okay. It would be nice to find a section on the website to see if outages have been reported vs waiting 20 minutes on the phone just to have the rep hang up on you. Save yourself excessive phone calls and add an outage section on your site.

The worst. Period. Worse than no internet. Should be forced to close. Basically they’re taking money and not providing anything close to reasonably reliable internet.

Cable and interrnet went out around 10pm. Called to report and was told that they are closed until 7am and someone would call me then. They do not have 24/7 technical support. I called again at 705am and was told that they might be closed and they would have someone call me back. I am for sure going back to Directv or Dish.

Ive had Morris for my internet since October. It seems to work pretty well. Occasionally I have buffering issues but for the most part it is great.

Love this internet service, it never cuts off and its fast!!! Thanks !!

Optimum merger a good thing for clients. Helped me upgrade my service to 200mbps. Friendly.

Scheduled a service install. They gave a window of 8am-5:30pm which is already ridiculous. My wife stayed home all day waiting. Text me about 4:30pm and asked if I had heard from them at al. I called and waited on hold for over 30 minutes and was told that the tech and dispatcher had called and since I didnt answer they suspended my install. I didnt get any calls from them and I cancelled my install after buying a $179.00 router that they said I needed to get my service up and running. I wouldnt give them 1 dollar of my money!!!

Had turn my clients equipment n cancel her service I couldnt ask for better customer service

The girls at our local office in Hendersonville are really nice, kind and understanding. Never had a bad experience there! The billing department in Charlotte is a different story. Checks (payments) get lost frequently. No reason for it.

Does anyone even work here have been on hold for over 30mins multiple times across multiple days with no help. Morris has always been a joke. Now Altice has there hand in it, we need more ISP in Hendersonville. @ElonMusk Starlink please.

3 different modems and if someone sneezes I loose internet. Paying to much for the service. No comp on the bill for any inconvenience. Just sorry it will be 24 to 48 hrs to get fixed. Obviously customer satisfaction is not anywhere in their vocabulary. Looks like I might have to switch to another provider. I am over it. Gave it 1 star because I couldn’t leave a negative number of stars

Continuously rude customer service, poor technical support, too expensive. These companies need competition and accountability

We have had MB for several years now and as a business, I find their services very reliable. From their responsiveness to customer service inquiries to their kind professionalism whenever I reach out with a request, we have and continue to enjoy high quality service. (Our office is located downtown Hendersonville and we have also had service closer to Flat Rock).

Im paying almost $100 a month for wifi that is constantly in and out. I definitely do not feel like I am getting my moneys worth

This is the the worst customer service I have ever experienced. If I ran my company the way they handle their customers, well, I wouldnt be running a company!

Internet speed regularly at or below 7megbits and paying for 25.

I moved to Hendersonville almost one year ago. My landlord suggested I use Morris Broadband since its what he used and it would be easy to get started. From the moment I called they have only ever been professional and punctual. The wonderful women I spoke to on the phone was very helpful and so nice that I wanted to keep chatting even after she answered all of my questions. I wish I remembered her name so I could thank her personally.I have never had an issue with my internet speed and connectivity. I believe a lot of grievances come from an outdated router which are not provided by ANY internet company and up to the customer to purchase. The main difference between a modem and a router is that a modem connects you to the Internet and a router distributes the Internet connection to your devices. Most companies will provide their customers with a modem, and again, its up to YOU to buy a capable router.I would happily recommend Morris Broadband to anyone based off my experiences with them. If you read this Morris Broadband, thank you for consistently providing me with 200mbps! And for one of the best prices in town (actually most places Ive lived)!TL;DR - Do it. Call them. They are helpful, friendly, and provide a fantastic service.

I have been waiting for about 3 weeks for service from this company. I went out and bought a wireless router and everything this past weekend because they were suppose to hook my service up. I get a unknown call this morning and missed it. I knew I wouldn’t be able to be home when they arrived so I had my mother in law stay at my house along with two teenage kids. The service lady that I spoke with told me that the technician knocked, left a note, and voicemail but none of that is correct. Now I have to wait even longer for them to come and hook my service up. Promise if my service is not on at close of business today I will be switching to At&T. Very unsatisfactory and lying is not good business practice.

Bye bye cable tv.

Costumer service sucks. Not local or even in this country

I pay $200 a month for internet access for work, and at least once a day my cable goes out. To there credit, every couple of days they send out a tech to do something. The next day my cable is out again, ofeten two or three times a day.If you need high speed cable, you are better oiff moving than trying to get it through Morris.

Every night past 8 pm i have absolutely very little if no internet connection at all. Whats going on?

Havent been with them long but for small outfit they have great service and price

I have 3 people working from home and pay for good internet, bc of how much we need it. We have had a recurring problem for months and everytime, Morris has told us there isnt anything on their end. It got to the point where I had to get my IT manager involved. The amount of times I had to call in, Im sure their reps were sick of me, several of them were very rude, and the problem consisted. I called in today and Meredith helped me. She was kind and courteous, and I appreciate her so much. We were finally able to find a solution the problem. Im rating it a 2 still, but I want Meredith to know SHE IS VERY APPRECIATED.

I’m paying for 200mb speeds and if I’m lucky, I’ll get 50-60 mbps per Speedtest and after recently exchanging the modem provided by Morris to their current modem which THEY recommended I do,, the service keeps disconnecting repeatedly throughout the day causing me to lose Productivity time with my business. I’ve spoken to customer service repeatedly and their answer was that “I” should purchase a router from a 3rd party to guarantee I’ll receive the speeds I’m paying for monthly (Which they can’t guarantee). Why would a company sell an internet service and not provide you with equipment that allows you to utilize it to its fullest?? If it weren’t the fact that Morris is only one of two internet service providers in my area (frontier being the other which is worse!), id discontinue Morris service and seek service elsewhere. Morris, if you’re reading this I hope you step up and fix this!

I understand no one in America wants to work but if Im paying for something and it doesnt work either have someone in support to answer the phone or give me a discount

Dont listen to any other review but this one. Other peoples reviews are based on variables not controlled by Morris Broadband. We pay for 300 mbps and almost always get at least 270 down, 16 up, and 10-30 ms of latency. Remember, if your device doesnt have a good wifi card, it wont work well. And to get these speeds, you need to be connected to a 5G network. The only problem is price. Other companies have faster speeds at a lower price, but if you need faster speeds, Morris is a great alternative. Also to keep in mind, outages happen, but not that often, although their outages are a little more frequent than AT&T, its not something to worry about.

They are the worst internet company Ive ever had. Ive had service since Nov. 2020. Ive only been able to use my internet maybe 10 times. Theyve been to try to fix 6-7 times still not working.

Was told when installed temporarily it would be 2 to 4 weeks to bury cable and every time I call it was another 2 weeks! Well Monday will be 12 weeks and its still on top of the ground! Installer and repair men are great but their contractors are not! Tired of waiting, as its already been cut once by the neighbors because it runs through their yard! Guess I will go back to Frontier at least they bury their cable within a week!

Service is good but the website is not very helpful

Their customer service is lacking to say the least and the internet is slower than mud running uphill. Not many other choices in Henderson county or Id tell them to go pound sand.

If I had other options on internet, with comparable speeds, I would not use them. But I dont have options, so here I am.

We purchased a house in Hendersonville and so I have tried all day Monday and three times Tuesday to get through to a rep and begin service! Nothing just perpetual hold. If they are this bad when you are trying to hire them imagine how they must be once you have them!Its a shame because it does not take much to make me happy.

I would also say when Our line was put down they said due to the pandemic it would be about three months to cover. Nope the gentleman was out here within a month and done a wonderful job. Thanks so much to all staff and personally that worked with us.

Morris is a joke. Ive never had a problem with my service going out, so Ill give them that much, however as someone who has subscribed to their highest tier of internet and never seen speeds remotely near the speeds they say you will get. You call to complain and get someone who is absolutely rude, they say they will send someone out, they never show up. Then when you are one day late for your bill they shut off your service and demand a deposit in order to shut off service. I will never recommend Morris to anyone, and I am contacting the better business bureau. DO NOT DO BUSINESS WITH MORRIS BROADBAND!

I just moved but was a customer of Morris Broadband for 4 years. In spite of all the less than stellar reviews, my experience was favorable. Especially as compared to other internet/cable providers Ive had. I asked for a break on my rate as a teacher teaching virtually and they dropped my internet by $20. Not many other companies, including my new provider, would be so responsive.

I see better value, but have no choice. DON’T let your email that has link to your statement get -even innocently - buried. Their new manager’s collection method is to throttle you to ZERO without a courteous reminder. (yes, I’ve actually been told this was the case.)

Christmas Broadband is a better name. that is how slow they solve problems. they would not be in business if you had another cable option . if you re reading this odds are you don t. if you do, go with it regardless of price.

Nice tables. Nice park to walk and picnic

Courtney was very friendly and polite. Easy transaction. In and out

Love my Internet provider!

Constant local outages. Doesn’t really matter that you pay more for a better connection. Even purchasing a wi if modem at their recommendation because theirs is poor. No bad weather, no down trees, ice, snow, storms of any kind. No service no service no service. They apparently have no concept of redundancy in electronic services. Extremely disappointing

Love them so far

Great meal and Dining service!! Staff was real attentive to customers.....😎😎😎😎😎😎😎😎😎

Excellent internet Company

Ive always received prompt and excellent customer service from Morris Broadband. Ive had high speed internet with them for almost two years.

TV cable service of poor quality today. Tried to watch a movie, but kept fading in and out. Not the first time, but seems to be happening more often.

Service is erratic and goes off frequently. Went outside and found out the line for the cable was not in the air or buried and is sitting on my fence. WTH?

Internet out in fruitland rd area. Lady answering phone when it was reported was unprofessional said no outage.few weeks back two different wrecks at end of road. Knocked box off pole. The ones sent to repair did pretty bad patch job. Box sitting on ground. Wires hanging out. Obviously as long as supervisor does not check box IT IS GOING TO STAY ON GROUND. NEXT WRECK MIGHT JUST KNOCK IT COMPLETELY OUT IN ROAD. But they letnit stay that way. Shame people do not care anymore.and in july 2021 they still have not mounted wiring into power box still lying propped up at main road. Can we get a what else do you expect.management needs to drive out and look at corner of fiesta lane and fruitland rds. Poor service

Rude andNot professional at all! When I seem like such a bother to someone working in customer service, why do they have a job in customer service???

Good service, food was good and hot, quick service.

Friendly staff. HIGH PRICE for internet and cable. Wish we had more to choose from here. $140.00 a month for basic cable and internet. To much for people with fixed income.

I’m new to Morris internet. I had problems with the internet being slow or out a lot for the first few weeks, but Hunter came out twice, replaced the modem and now we get almost 190 speed downloads . Great job... our ATT internet was very, very slow.

Pricing me straight over to another provider.

I havent had phone service for a while now, havent heard my phone ring in several days. Cant get my voicemail. Instead of a dial tone I get a busy signal so cant call out.I called them on my cell and a recording said, Were aware of your problem and are working to fix it. Thats all. I didnt even say what my problem is or enter a prompt or anything. I wish I was aware of my problem, I only wanted to know whats going on and when it will be fixed.Eventually their recorded message told me to hold for someone to talk to, it put me on hold then promptly disconnected me. Before this it did direct me to go to their website. So I did.That was no help either, no way to find out whats going on or to report a problem, no way to get into my account. All their website is for is to sell you their products.Unbelievable.Ill have to drive down there tomorrow and see whats going on. This sucks. Super low quality, no customer service to speak of, bottom of the barrel customer appreciation. I would drop Morris Bbnd except that Ive already had AT&T and theyre actually worse. I may have to drop their phone service and I will if this keeps up.

The tech they sent to hook up my cable and internet didnt want to do his job at all

I always have great service with these guys for 5 years. Rarely does my service ever go out and very affordable.

Easy access, professional and helpful staff, quick response time.

Good wifi for home services

Been a cable TV/internet user for 20 years with at least 3 different companies. Morris Broadband has been FAR AND AWAY the best. Ive had very few outages or problems and when they did occur, I had no trouble reaching customer or technical service immediately. Each time, the representative went over the problem with me, made an attempt to fix it remotely, and if that wasnt possible, scheduled a service visit. Today, I had a problem, got a representative, and it couldnt be fixed remotely. A service representative arrived within 45 minutes (on a rainy Easter Sunday) and fixed the problem in the cable box serving the house. The company doesnt offer all the amenities commonly offered by big city companies, but Im pleased with what they do offer and VERY pleased with their service.

Been with this company for quite some time now. Once a month our internet goes out for hours. When I call for help all I ever get is attitudes & the same answer. “You’re part of a local outage” . Or when I ask for an ETA or updates I get. “Nope... and there’s no way to update you on what’s going on”. We pay a lot of money monthly for this but for what? Semi fast internet speeds?..... and why does it feel like I’m part of an outage every month?. Never had these issues with other internet providers. So this makes me thankful that I’m moving soon so I don’t have to use this company anymore.

I have lived in the area, 3 separate locations, for over 7 years. I work from home and have a personal and a residential account. Morris Broadband has been very good with service and billing. We have rare outages but they are resolved very quickly. We have been very pleased.

Apparently service does not stop until equipment is returned. Office hours not as posted on store front or online. Employe did not inform me of modified hours when I was on the phone discussing bring equipment back. Made a special trip just to drop the stuff off only to find they are not open on Saturdays. I’m getting charged the same as regular business hours yet they made no attempt to accommodate me in anyway. If there was any other option for internet I highly suggest you consider them instead.

An absolute disaster of a company. Terrible service spotty issues from the servers themselves.