Friendly, people oriented and very helpful. I highly recommend this agency.

Tim is the best! He is always available to speak to me at any time, if he is busy with other clients his staff is available and always provides the best service! I definitely recommend this office!!

This gentleman is very nice and explained it very well about my policy 🙂☺️Steve his assistant & is very nice .

Always responsive and professional. Tims team can handle most any insurance need!

Ruben Reyes with Tims office is amazing. He is very knowledgeable and super friendly. He is always willing to go the extra mile to make sure you are properly taken care of. Its such a pleasure to find a true agent that knows true customer service. I highly recommend Ruben to help you with all of your insurance needs!

I would not recommend this agent nor the people who work in his office. They are very unprofessional and ignorant. However, the company Alstate Insurence is very good and has been good to me. Stay away from this office.

Tim and his staff have been so helpful with any policy I’ve started. I feel like they always have my best interest at heart and are always ready to answer any questions.

Very knowledgable.Want all my allstate insurance at one agency and will arrange this week.

Top notch agency! Super customer service. Really caring attitude.

Great! I love working with the group at Tim Hoffman agency. So easy to work with and very helpful. They always take care of what I need promptly and professionally.

I am pleased with our experience with Tim Hoffman: Allstate Insurance.

Fast and professional service

Customer service is not great and prices were much higher for less coverages than my new agency.

To summarize: Allstate cancelled our policy with no communication and we traveled across the country with no insurance for almost three months and had no idea because they failed to notify us via email, text, nor a phone call which could have avoided the entire situation.Long story: To start, let me just say that Tim was awesome when we set up our policy with him in June 2019. He helped us get the best coverage for our converted van and put our concerns at ease about traveling across the country in it.What is not awesome is that they cancelled our paid in full policy two months later - they could not verify our NC address, which makes sense since we explained how we were traveling for the foreseeable future and had sold our house before we left - but heres the inexcusable part. There was absolutely no effort made on their part to contact us to ask us about our residency or to inform us that our policy had been terminated.We only found out when we went to add a vehicle to the policy and to our surprise, saw CANCELLED in large, red letters.A simple phone call, or text, or email, could have resolved this. Our temporary residency was still in NC but they failed to even invest a small amount of time to contact us.I hate to imagine what would have happened to us if we had been involved in any kind of accident after they cancelled our policy. It could have ruined both our lives just from the amount of debt that would have resulted.The lack of communication is what makes this entire situation so upsetting. There are multiple ways to contact people these days and yet they failed to even use one of them. Tim knew what we were doing, even came and looked at the van, and still failed to show any interest in making sure his customers were taken care of.While he helped us out a lot on getting our policy started, the lack of communication says a lot more about how he treats his clients.

Fantastic customer service

I love allstate and Tim Hoffmans office you are always courteous and respectfully.

Our home insurance was double billed to our mortgage company during the renewal period. It took months to recover. The agent we worked with had left, and the owner/principal (copied on e-mails) did not respond or have the courtesy to tell us that the person we worked with was no longer with him. The owner of the agency doesnt seem engaged.

Good Agency

I cancelled my auto and hone owners policies in Dec 2018. They kept taking the money out of my checking every month. Everytime I would contact them they would tell me something new to do. I need back surgery and have not been able to get around very easy. I finally was able to get to the office and sign thst I wanted to cancel. I also had to show proof that I had new insurance. After being a loyal customer for 15 years I expected to be treated better. I had never filed a claim until recently. The guy in the office helped me ln 3/18/19 with getting the papers completed and said they will return my money.

Tim and company have always be very friendly, helpful and ready to answer any questions I may have. My insurance on my automobile and home are at great rates so that takes any worry I may have had away. For excellent service and great rates, please contact Tim Hoffman in Hendersonville, North Carolina.

Working with Tim and his office is like working with friends. Tim and his family and crew always make us feel at home and comfortable. They are a team I would have no trouble introducing and recommending to friends.

Tim and his staff were a pleasure to work with. Very satisfied.

Great personal and family service. I highly recommend them. They are always responsive, helpful, courteous, and respectful.

Fast professional service with extremely fast claims settlement. I will continue to recommend Allstate Insurance to my own health insurance clients.

Everyone at Tim’s agency is informed, engaged and professional. They say what they do and do what they say!

The service from our agent has been great. We left another company to sign with Allstate because of the quality of the agents service.Glenda Bivens

Nice folks, always ready to help

My new insurance company.

A+