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PetSmart
4200 Derry St, Harrisburg, PA 17111, United States
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PetSmart

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We
Review №1

Had our dog groomed there. She a little wild but she did good. She looked and smelled wonderful.

Ja
Review №2

Good place to go, the employees are nicely mannered and very helpful. 8 times out of 10 they have what I need

Ch
Review №3

This was only my Second or third time in this particular store let me tell you hi received superior customer service. My purple diamond he’s very timid and has lots of anxiety around other animals. We are trying to get her introduced to being around other animals to ease her anxiety. As we were looking for new training collars, this young man who is a store associate here came to us when he heard our Diamond anxiously barking. He immediately started speaking to her in this loving voice. He bent down and begin petting her, immediately soothing her and amazing me. This went well beyond the call of customer service in my book. This was greatly appreciate it and definitely is going to cause this to be one of my favorite stores. When an employee shows compassion that is not in any job description, it is truly impressive! I didn’t catch the young man’s name but Petsmart should be thankful to have him as an employee because he is a very good asset to the company!Young man if you’re reading this thank you for your kindness you are truly a rare breed!

En
Review №4

My mini Aussie had his coconut spa yesterday. I brought to their attention, a rash on my dogs belly area... they looked at it and asked some questions... after which the advised that a lot dogs are allergic to chicken... which is what we were feeding him. So I bought the beef brand of Fresh Pets dog food... today a little more than 24 hours... his rash is gone!Their care and attention is impeccable...

Ch
Review №5

Very friendly people. Aisles are labeled based on type of brand youre looking for. If you bring your dog consider he will try to mark the product from smelling other dogs. Also cement floors so it may be slippery for your animal.

Te
Review №6

This was my first time taking my little pup to get groomed. From check in to check out the staff were very professional and friendly. They did an awesome job and I loved his hiar cut...he even got a complimentary bandana. Even .y puppy was please...look at him smiling. I would highly recommend this location.

Am
Review №7

I usually dont shop at this particular petsmart on account of it being farther, but Ive been looking for this Rf-L fish filter replacement for months to no avail, so tried a different one... I have to say that I am impressed. I may not have found what I was looking for, but the very nice young lady in the fish area took the time to help me figure out a solution to make my own that will fit it. She has done more then anyone else has attempted at any other store, and for that I give this place a good rating. Friendly staff, good prices and had more product then most others Ive been to.

Fa
Review №8

Excellent staff and fully stocked merchandise always

Ja
Review №9

DECENT SHOPPING EXPERIENCE WITH GOOD PRODUCTS

Pa
Review №10

I appreciated the store layout, they had an amazing amount of things for aquariums.The prices were a little higher than another per store but the store felt more fresh and airy.

Mi
Review №11

I frequently come here for goodies for my bearded dragon. Crickets are not always in stock but they usually have various worms for me to choose from.

Mi
Review №12

Large store. Can buy pretty much anything you need for cats, dogs, fish, small animals, etc. Has grooming center. Dog training programs. Very friendly and helpful employees. They will price match. Has public bathrooms.

Da
Review №13

Had my dog groomed there. Ashton did an awesome job. Wish I had done it sooner!

CI
Review №14

Great place! Can bring your dogs & they can pick out a treat or toy.

Ma
Review №15

Had the flea treatment needed for my poor baby, King 🐶🐕🐶 EXCELLENT customer service!!! 👍🏾👍🏾👍🏾 Medicine was ready for me at the counter!!!THANK YOU PETSMART🤗

Ma
Review №16

Always helpful and friendly staff!! My pup loves coming here!!

Lo
Review №17

The employees are really helpful, I asked for information about what my hamster eats and she was very nice and showed me the right type of food.

Ki
Review №18

Our puppy, Taffy had deluxe spa/grooming with Michelle at PetSmart. We were very pleased with her professional level of care and will bring Taffy back again.

Ti
Review №19

Good selection of fresh water fish. Customer service not so great. The attendant got me 4 fish each of two types and began helping someone else without asking if I was done. I was planning to buy more but left after this without the additional fish.

Br
Review №20

Great place, friendly Staff.

je
Review №21

Had everything that I needed plus some! This will be my new favorate local petstore I will visit for all my cats and fishy desires :)

Br
Review №22

Great place to shop for your fur baby or any other pet you may have. The staff seemed very eager to help and were knowledgeable.

Pa
Review №23

The cashier was very friendly and pleasant to deal with.

Pr
Review №24

They are super friendly and help u with any questions u may have. The shelves are always stocked full and the place is clean and odor free. I recently purchased a pink Kong collar for my pup. See photo. She looks so pretty in it. They helped me pick the proper size which I super appreciate.

P
Review №25

I loved seeing all the animals so cute

Do
Review №26

Not happy with their customer service. was not interested in knowing their job..I really feel sorry for people who cannot understand kindness, which lack there of was my experience today.. Maybe its time to shope another pet store.. what a shame a loyal customer for many years can be lost by one.

Ry
Review №27

Everyone is always nice to people and the animals

Ju
Review №28

Gin was very helpful with the tropical 🐠

Br
Review №29

Happy to see their stock levels on product are high! Polite staff and very helpful! Got what we needed.Petco on the other hand.....☹️

Mi
Review №30

It has a lot of goods for mainly cats and dogs and a few other things for reptiles but very little birds last I was there. Hope that changes soon as I am an avid bird lover.

Sh
Review №31

My dog came out looking handsome. His coat was shining and hair trimmed nice & close

Ka
Review №32

I wish they had more cat supplies. Otherwise the staff is friendly and courteous.

Br
Review №33

X they had my dog from one and I finally got him picked up at 5. They said they were very busy and they didnt call me to tell me that they were waiting to find out what to do about his matted tail so they just left him there and a kennel and never called me. I finally went over after two and a half hours to see what was going on and they said they were sorry they were busy and forgot the call. Still no excuse

Ta
Review №34

I love shopping in this store, have been for years, for different pets. I really appreciate some of the staff that are absolute pleasures to talk to.

Ma
Review №35

Well, I was planning on going over for prescription food, but was told that by calling (wanted to know if it was in stock before driving over) I was taking their attention away from other customers. I had another question that wasnt answered online but will try another pet store. I dont think they need my business.

Ca
Review №36

The customer service excellent. Each wss friendly and ready to answer all my questions - and had a lot of them. I would give them an A++.

Co
Review №37

The customer service was great and they had everything I needed for my pet turtle and even answered ALL of my questions. I usually go to Petco but they never have all I need so I made my choice

Je
Review №38

Employees very helpful and friendly finding me everything I needed for our new puppy will definitely return

Ma
Review №39

Quick service, short line. Very cute new pet accessories.

Re
Review №40

Ive been bringing my dog here for training and grooming since I adopted him earlier this year. Cynthia the trainer has been amazing and has really helped my dog become more confident and well behaved. His groomer Jamie has also been amazing. My dog has some anxiety and gets nervous but Jamie has been patient and has really worked to make him comfortable during his visits.

Mi
Review №41

A gentlemen named Damion help me he was very nice and very helpful!

j
Review №42

My girlfriend and I went in looking for a parakeet and found a really pretty one and didnt have to wait at all for checkout and the employees were very nice and helpful

Le
Review №43

Was blessed to find 2 new Feathered friends for us and Cali today !!They are a rare find.....2 Blue Budgies welcomed into our family !! Very Nice Store !!

Ti
Review №44

The store itself is fine, we even have a good friend who works there...but would not go back for pet grooming services ever. If you require pet vaccination proof for an appointment and you havent heard from the vet by 24 hours prior to the appointment, it should be your responsibility to both (a) reach out to the vet directly and try and get the information you require, and if unsuccessful, (b) you should notify the customer well in advance of them showing up too. This is customer service 101. We ended up wasting an hour and a half due to having to rush back home and dig up the info because no one bothered to confirm they had what they needed the day before much less let us know before we drove there.

Ta
Review №45

Cashier gave me product for online price, I thought that was great!

Aq
Review №46

Staff are always patient when I have a question and always are great to deal with. Wished all stores had the same experiences.

L
Review №47

I interacted with an employee who was very helpful but I didnt leave with everything I needed.

As
Review №48

Good selection. Friendly staff.

Ke
Review №49

The information received here is top notch . Variety of pet foods and equipment. Puppy training classes are simple and affordable. This place provides range of pet foods and treats as well as bedding, cleaning and grooming supplies, toys, wellness products. Staff knows where supplies are if you have no clue what to look for. If your looking for training classes 👌 Cynthia is a cool instructor.

Jo
Review №50

Always worth a trip to petsmart.. my opinion they have the best selection of accessories for aquariums around.. and nice selection of fish..

Da
Review №51

Always find everything I need

Ka
Review №52

Bri our groomer always does a great job on our dog!

Ke
Review №53

🤔 ... I updated this because Banfield Pet Hospital is attached to them. I dont like Banfield and no pet parent should take their pet there since the vets only care about how much they can charge. Please find a small practice vet that actually cares to educate pet parents; Banfield doesnt (and petsmart and attached entities [additional services] have been in the news enough). Petsmart should consider adopting the Vaccine Clinic model like Petco. 👎🏽

E
Review №54

Spent $80 for a reptile mister, picked up quickly on my to work, box appeared intact and fine at the time. When I got home I took it out of the box and the machine was clearly used. Water was already inside and the suction cups were dirty. Not to mention there were numerous pieces missing. Totally unacceptable to pay full price for a used product. Ill be returning this item immediately.

Jo
Review №55

Great selection of hound food

Ti
Review №56

Ryan was the guy that helped us, he had so much knowledge on reptiles that would be very useful to my son. My son son also kept saying, Ryan is a cool guy lol, Thank you Ryan and the petsmart staff.Be safe

Pe
Review №57

Very good customer service. This is VERY important to me!

Ma
Review №58

Dogs loved it!! I like the choices.so cute!!

ca
Review №59

Store was clean and organized. I was surprised the inventory was so poor. Very little Science Diet for small breeds and only a handful of cheap collars for the same. Only bullie sticks in stock were ones that got a very poor rating.

Ma
Review №60

My online pick up order was brought to me quickly and they had the crickets I needed. Sometimes prices can be a little high for items compared to online, but if you find a coupon or wait for discounts, prices aren’t bad.

De
Review №61

Fast and friendly 😉🐱

Am
Review №62

Took our dog in for grooming. They did a great job considering how old my dog is and cant stand for too long.

Ja
Review №63

Great place. Grooming is also great

Ry
Review №64

Three visits in a row, out of frozen mice. Was told to wait for a live one. Waited 15 minutes and no associates available. Was informed that there were only three people working the entire store? Really?

Mi
Review №65

Staff very attentive, knowledgeable with overall great customer service. I ended up purchasing food for our frogs and lizards with guidance from the staff. Restrooms and store were clean and tidy. Had everything we needed in stock. Overall awesome shopping experience as in past.

Be
Review №66

No products on shielfs was not impressed in store multiple products but were still on skids floors were not taken care of it was busy in there guests buying I dont. Have dog which they cator to

Ma
Review №67

Im in here 3x a week love it there

Sa
Review №68

Helpful staff, have most anything you need but were out of alot of stuff today, prob because of holiday sales

Ch
Review №69

They are so rude to people with special need especially the manager with the pink hair. They are the most unfriendly people with attitudes. I refuse to shop their anymore. I will be contracting ABC 27 about this matter.

Wi
Review №70

Great staff.

Ma
Review №71

Bri, was the groomer. Pumpkin was calm during her time there. The staff commented that she was great during her bath, drying and nail trim. I will definitely take Pumpkin back.

Ro
Review №72

Very great everything was easy to find and the staff were very helpful

Je
Review №73

Staff very helpful!

Dh
Review №74

Store was clean, orderly, well stocked. I shopped there for a treat for my kitty and chose Greenies laced with catnip; hard outer shell soft center; she LOVED her birthday treat. I loved the price. Will shop there again; soon. Near me. BillyJoelFan

ba
Review №75

Had fun shopping for my new doggie..

Hi
Review №76

We bought a skink and all the trappings. They were really helpful!!!

JM
Review №77

Very clean and organized. Staff is very helpful.

WA
Review №78

I love to visit the place

Ad
Review №79

Great store with caring staff

Sa
Review №80

I can always find what I need the staff are always very friendly and helpful.

Ga
Review №81

Very helpful staff. The only thing is I wish they would carry more lickables and different varieties for babies they love them.

Ha
Review №82

What to say? Its pet smart. Not like it used too be. Less animals. Unless ya want fish.

Jo
Review №83

Good selection and inventory...fast thru check out...

Br
Review №84

My dog grabbed a crinkle toy which wouldnt have held up very long in the first place but he wouldnt give it up so I figured we would just buy it. When we got to the register the cashier decided to play tug o war with him with this toy, the toy ripped before it was even paid for. I knew it wasnt gonna last but I wouldnt have made the choice to tug on it with him. The toy was the first item rung up. I was displeased with this experience.

Ke
Review №85

Great prices. Nice collection of tropical fish

Br
Review №86

Didnt have what I was looking for so had to settle for something less than I wanted. Spacious, well-stocked store otherwise.

Ha
Review №87

A little pricey but they have a huge selection and knowledgeable staff.

Be
Review №88

They get shipments of crickets in on Tuesdays and Thursdays. Today is Friday, I figured it would be good to get them. Nope, not at all. All they had in the case were dead crickets. That defeats the purpose of getting live crickets.

je
Review №89

Nice store, great staff, my dog loves getting groomed here

Gi
Review №90

They had all the items I needed and the staff was kind and efficient. Adopting a cat from Petsmart would be great for anyone who is looking, because the price is very affordable.

Al
Review №91

Everyone is very nice. Bri does a very good job in the grooming department. So glad that they are putting a Banfield at this location!

Co
Review №92

Grooming appointment . They could not trim his nails because they said he did not like me grindr. They did an adequate job

St
Review №93

I bought four fish yesterday 3 gold fishes and One beta My beta DiedAnd then my goldfish died one of them this is crazy

pa
Review №94

Great place to shop

Le
Review №95

Really nice very pet friendly and everybody has a smile on their face

Ga
Review №96

Ive taken my Yorkshire Terrier to this PetSmart a number of times to have her groomed and her nails clipped. I could not be more satisfied with the results. Excellent customer service & friendly staff! I highly recommend!

Ma
Review №97

This was my 1st times there, they didnt have the angel fish that I wanted but I was able to buy other stuff and the staff there was very helpful

er
Review №98

I used to get top customer service but today left a lot to be desired. Looked for SSSScat, a deterrent for cats frequenting forbidden areas. 2 employees insisted PetSmart does not carry the item. I told them I saw it there less than a week ago. Another employee at the cash register gave me the exact location. I bought the item. One has to be insistent there as some the employees dont have the knowledge nor do they care.

Ni
Review №99

Prices are average, little higher than some other stores. Friendly staff

Jo
Review №100

Friendly personal lots of things for my pets.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:4200 Derry St, Harrisburg, PA 17111, United States
  • Site:https://petsmart.com/stores/us/pa/harrisburg-store0582.html?utm_source=google&utm_medium=organic&utm_campaign=google-my-business
  • Phone:+1 717-558-7642
Categories
  • Pet adoption service
  • Pet supply store
  • Pet groomer
  • Pet trainer
Working hours
  • Monday:9am–9pm
  • Tuesday:9am–9pm
  • Wednesday:9am–9pm
  • Thursday:9am–9pm
  • Friday:10am–7pm
  • Saturday:8am–9pm
  • Sunday:8am–9pm
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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