We bought a brand new dishwasher here 4 weeks ago. When we got it home and opened the box, it was completely damaged to the point where it wouldnt work. We took it back, and since they have a no exchange policy on their large appliances, we had to return that one and buy another one. We still have not received our money back on the returned dishwasher. Its been 3 and a half weeks now. This particular store is over an hour away from us and weve made two trips down now to try to resolve the issue just to be told it shows it was refunded to your account so theres nothing I can do for you. Its about $700 and they just stole it from us. I could physically pull up my bank statements in front of them and yet, no one was willing to help at all. When I try to call customer service NO ONE picks up their phone.Update: Someone Finally fixed our problem for us. Apparently they never issued a return for the original dishwasher in the first place? Which is odd since we were told multiple times that they had. All is well now though as we got refunded.

The store is very spacious and well stocked. The floors and general common places were cleaned and sanitized. And everyone appeared to be wearing Masks and following 6 feet guidelines. Great place for family and kid friendly.

Found everything we needed and more in the Garden Center with the fantastic help of the Lowes Ladies, Lori & Melissa! Super Job helping and answering questions! They unknowingly made the backyard a Staycation! Thanks Lowes Ladies!!❤

While shopping had an employee nearly run me down because she was walking and messing with her phone,without looking up she rudely said EXCUSE ME as if l were inconveniencing her. Rude jerk of a person,l will never shop here again.

Not much different from other Lowes. Just about anything you can imagine for construction and building and aisles and aisles of items to purchase. We didnt have to deal with employees so no comment on that.

In store pickup needs a bit of organization. Otherwise, another great experience.

I was looking for an specific pantry or cabinet. There was nobody available to help me and there was an employee on the phone. I waited for 30 minutes for help and the person that I thought was a customer, who saw me looking for help all that time was an employee. At the end that employee didn’t help me and didn’t check if they had it in back stock. At the end I had to do it myself and order online from the parking lot!When to pick up my order and the employee that took the order send me to who knows where. I asked her where I was supposed to go and she just said “there”. I asked her who do I give the paper that she handed me and she said to the person in red vest (there was like 6 employee with red vest) I went to where she was pointing and the employee who was there did the same thing. He read the paper and told me to go somewhere I didn’t know where it was. I asked him where was that and he just kept saying there and pointing to the paint station. I wandered around the store, nobody helped me and the place I was supposed to go was at the other end of the store. They could have said that or helped me get there!Nobody helped me put the heavy box in my car even when I asked an employee and waited for 10 minutes for someone to help me. All that time the employee I asked for help just talked with another employee in front of me, while I waited. At the end someone in the parking lot saw me and my mom struggling to get the box in the car, and came to help. The box was so heavy it took three people to lift it. If it wasn’t for that good person in the parking lot I would have stayed there for who knows how long!Very disappointed! Not buying there again even when it is so close to my house! I don’t recommend this store! I’ll go to Homedepot next time!

Horrible customer service. Horrible delivery services. I am taking the undamaged and damaged items back today for a refund. This is the absolute last time I will go to Lowe’s. I am shredding the credit card and will never step foot in there again. This is the Harrisburg PA Lowe’s. We ordered $2000 of flooring and a fridge. Multiple boxes were delivered ripped open and damaged and the fridge was also damaged with a very large out facing dent along half the door. The delivery drivers were clueless and on their cell phones the entire time. I tried to refuse delivery but they would not take it back. I No one ever answers the phone at the store. After multiple trips it was supposed to be exchanged out today but of course it did not get put in the truck. A manager was supposed to call me this morning but “was very busy” so I had to call them to be told they will not be here today. Everything is going back for a refund and I will stick with Home Depot from now on. I see there are many bad reviews on Facebook so I am sure this one will not go anywhere but to whoever monitors this page… Lowe’s is not so big that customers do not matter.

Second time in 3 months where I drove over 40 minutes to pick up plywood because their website said they had well over 100 available in store... only to find they actually have none. If I didnt know any better, it would almost seem like the person in store I talked to the first time didnt bother to take it upon themselves to let someone else know so they could adjust their inventory. I can absolutely understand being off 10, maybe 20 pieces... but to be off more than 100 sheets of plywood for several months and NOT update quantities? Shame on that store manager...

I went in to Lowes to pick up some fixtures for renovation, and everything I looked for was in stock. The sales associate was super helpful in helping us locate a vanity. He was very knowledgeable and very thorough.

Ordered 3 different screen doors over 4 months ago. After ordering I realized that 1 of them that I ordered that iinadvertently ordered the wrong size. So I reordered the correct size. Ive been getting them 1 at a time...still waiting on the last door that I was told would be delivered the end of August. Went in to check on it today was told Id be receiving a call on its status. No reply. NOT HAPPY WITH LOWES!!! Bring back the MOM & POP STORES ... Where you are a person & not just another BANKCARD.

John was very informative and helpful with the heating covers, called Thermo, he was a great help. Every employee we asked questions of knew what aisle the item was located in, a real positive.

This is the second major failure I have had with my dishwasher purchased in April from Lowe’s.I spoke with Bob the general manager and he said I half to go through Whirlpool because it is out of their policy. Guess what, I didn’t buy it from Whirlpool I bough it from Lowe’s.The first failure occurred within the first 10 months of owning the dishwasher. Whirlpool said I have to spend an additional $200 for their extended warranty or the parts and labor may not be covered (blackmail). The pets to fix it the first time were back ordered with no estimated ship date. So, like any consumer would do I contacted the BBB looking for help. Within a day or so the parts magically became available. Due to adverse weather conditions it took the install company three weeks to get here. So? Now I’m down roughly a month. Please keep in mind, this is a $700 dishwasher from Lowe’s. Then an additional $200 for the extended warranty. Then two day ago this useless piece of equipment failed again. The CEO should be ashamed of the quality of products they produce. I want an RGA to return to return this to Lowe’s. There is no other resolution that I will accept.

I loved the store. They have everything you need for hardware and building and they have quick customer service

I have been shopping at Lowes for a very long time. In many cases that Ive gone its an in-and-out transaction however this particular time it was not. I went in to return a concrete paver. Without doing due diligence and checking the item he informed me that I could not return it and at that store and I had to go to the original store I purchased it from. He then proceeded to try to ring up a different item And told me Im going to try to see if this works. Instead of him simply admitting that he did not know nowhere or how to find the item in asking for help he proceeded to get frustrated with me. At that point I told him I will go find the item myself and get you the sku from off of your shelf. It took me all of 2 minutes to do that something he should have done. At this point once I returned there were 2 other customer service associates now helping him and I had to then explain to them what the issue was again. One of them told me that they dont sell that item here but fortunately I took a picture of the item in the exact spot that they sold it. Once again if you dont know just say you dont know.

We purchased a washer and dryer on Saturday and they said they would be out on Sunday to deliver it and they did a really good job

Always helpful sometimes it seems like theres not enough people there to help you. But when you do find them they are helpful. I think they need to hire more employees. Just a suggestion

Found what I went there for. I also needed a mop, but there werent any in the aisle with the cleaning products. Kind of odd.

Definitely the place to go for hardware and related supplies in Harrisburg! It’s a huge store with plenty of variety in every area (much bigger than the Home Depot in Harrisburg). Definitely my go-to hardware store in Harrisburg because it’s a one stop shop. I’m almost always bound to find what I’m looking for, especially when I use the Lowe’s app which tells you exactly what aisle and what part of the aisle items are located in. That way I don’t need to run around the store seeking out an employee every time I can’t find something. Overall, pretty clean and very well organized. I give it one big thumbs up. 👍

I recently had all my home bathrooms and bedrooms doors replaced. My contractor name Kyle through Lowes door installation did a Superb job! He also adjusted my front door for me because the hinges being loose by moving in a few months ago. In my opinion I will give Kyle 10 stars for going above and beyond. I would highly recommend him satisfied customer! 😊

Your standard Lowes! I feel like this location gets extremely busy compared to other locations Ive been to, but they carry everything that I need. Prices are comparable to other hardware stores.

I was there and john at plumbing department was so helpful thanks so much for helping me to found what I want for my bathroom

Great customer service everyone was friendly and helped point us in the right direction 👍, and got what i wanted

Was very friendly service..Im from out of town but wanted to look for a fridge for my step daughter for her college dorm..they helped

I had a horrible experience with this Lowes. We ordered a pit boss grill for our home. After it arrived we realized it had a dent that caused the door on the grill to not close. We spoke to the manager about getting a new one shipped to our house (he also stated on the phone that he didn’t even know they had grills that expensive, which raises some concern because that’s something you should know) and they had the gull to ask us if we still wanted the grill unassembled. The problem is they knew we wanted the grill assembled because that’s what we paid for. In the end we decided to get a refund because they had already wasted our time with nonsense. I wouldn’t recommend this Lowe’s to anyone. Ужасный

I never find what Im looking for. Its a nice store .

I have always been faithful to Lowes. But here lately, Im more disappointed than happy. I find myself having to go to other places if I need items right away to finish projects. When Im planning to do a project it takes multiple trips because things just arent available even though website says it is. Hopefully things will turn around

I love going to Lowes. They have everything you need and more.

Lowes is missing customer service. Used to be every associate would greet you and ask if they could help you. For the last few months, some will walk away from you. Today, 96 degrees out, a few of them hanging out at the garden center check out. It would have been nice to open the 2nd register. One gentleman held up the line and the rest of sweated in the heat. Finally I got to the register and just wanted to be done and sadly wasnt watching when items were scanned. Yes, it was wrong. So back to the garden and waited again. When I told them, 3 of them, they were lost, each having a different idea. I said I was heading into the ac to go to customer service. They fixed it in a Hot 🔥 minute.

Great people there to help you out. Found everything I needed. Their online system helped out a ton.

Good Wood

Placed an order online for cedar pickets that showed an inventory of double what I requested. Received a call that my order was being canceled since the item is being discontinued and the store inventory was promised to another customer. If, they were available online for sale I would believe they are available to purchase. Apparently the promised customer did not purchase/pay yet. I will never shop this Lowe’s store again

I was on my to Leslie Pools was close but I did get everything I need at Lowes for an reasonable price so this made me happy. Buy life of a pool owner is hard times

Average hardware store, missing the feel of a mom-n-pop shop but friendly floor staff.

I continue to be shocked by the large quantity of empty space on the shelves and lack of items that were previously available in store. This has nothing to do with employees Ive always had a pleasant experience with them and everything to do with the lack of people applying for jobs

Although they didnt have what I was looking for (atleast I didnt see it lol) great store. I feel inspired when I go here!!! Then I go home and do none of the things I felt inspired to do 🤣🤣🤣

Went to the union deposit location to buy outdoor furniture. The set I wanted had no price. I walked 1/2 through the store and asked Nate for assistance. He told me I had to walk to the other end of the store to find someone over there to help me. I went.....no one to be found... I went back to the front if the store and talked to a girl with pink hair. Let her know I wanted the price and to buy a patio set. She didnt know the name of the person that worked in that dept and couldnt help. Two other women in the front were also no help. No effort to even radio anyone. All I wanted was to purchase a patio set but no one could help me.

Waited 55 minutes plus on 06/14/2021 Monday .. on Isle 14, I call the store multiple times .. they page total of 3 times in 30 minutes for same thing .. I see employees at the store chanting and walking around but no one shows up .. I went to customer service and the employee who was Nice enough to help me after I spent over 1hour to buy one single thing at Lowe’s at Union Deposit Rd .. Very Bad Customer Service .. I would like to Thank Front Cashier Don and Dan for helping me out after round around that I got .. Would recommend Home Depot instead..

I needed a variety of plants, found what I wanted. An employee was quite helpful directing me to the bird feeders. Pleasant experience it was.

If I could give them a ( no star ) that is what they would have got! I bought a riding mower from them on Wednesday And set up delivery for Friday they asked me what time I said between 8 and and 12:00 a.m. Get a phone call on Friday saying that I would not have it until between 5 and 11:00 p.m. and 11:00 p.m . Yet then the lady at customer service continually tried to get me to sign a piece of paper saying not to receive everything in good condition before I even saw the lawn mower. When they finally brought the lawn mower outIts 45 minutes later after getting here to pick it up, the manual was soaked and could not be read. Ask 3 times to talk to a manage one never came out till I called the store..... when he came out no concern or care

Luke was a great help to me in locating 4 items I was in search of.

Would be five, however an item I ordered only had a limited quantity and I was not made aware of this at the time of order. I was informed after my order was ready for pick-up. Other then that....... Blue beats Orange...again.

I ordered a 12 piece set of patio furniture from Lowes. The items were shipped to PA from CA were dropped off at the bottom of our driveway before 6:00 am on a Saturday. We received a double shipment of half of the items. This gave us 2 sets the ends of a couch (no middle) 2 chairs without ottomans and cushions that were to be included, 2 tables without glass tops that were to be included. The extra couch ends are probably the loveseat that was to come. We are also missing 2 chairs and their cushions. Lowes does not do their own delivery anymore. A different trucking company was supposed to pick up the incorrect order 2 weeks ago. The driver went to the wrong house and reported that we were not home for him to pick it up. We were home and if he had come to our door he was standing 10 feet from the 4 huge boxes sitting outside containing the order. Today they were again to pick up the items between 8 and noon according to a message from xpo logistics. They were a no show. At noon I called them and they said it was now scheduled for noon to 4 pm. No show again, lady at xpo barely spoke English said the driver was done for the day. Im still stuck with an incorrect order, no furniture on the new patio and evidently the correct items have not even been reordered.

We have been dealing with COVID for more than a year. Youd think the employees would realize masks are not optional.Where your d@mned mask!

As a lowes should be.. Clean and organized.

I go to Lowes frequently and normally seem to get a very fair deal. I recently bought a new Char-broil outdoor grill, and got a very good deal on it. I am a veteran and I greatly appreciate Lowes giving veterans a 10% discount.

Well its Lowes. You can pretty much find anything you need to put anything together more or less here . Only problem I had was finding anyone to give us a hand. Makes you miss your small town hardware stores but I reckon all the big ones murdered them. So sure, give it a shot but I recommend using their app to help you locate anything you might need because good luck finding a person

Got great help from an employee. Looking for drawer hinges. N he found them right away

I love Lowes for my household needs 😊

If you get a chance, stop by the hot dog cart by the entrance for a quick, tasty bite. They have hot dogs, a variety of sausages and fresh squeezed lemonade.

Place isnt too bad. There are nice people here. I gave it 3 stars because once again as home depot, theyre messing up with keys. Their key machine is down. I hated that I ran to both of them and no help. I ended up just going to the expensive kiosk. All in all, for everything else its just a regular Lowes. The only exception to these hardware stores is customer service and prices.

Love them they honor Veterans

Ordered sunshades for patio. Nice quality and perform well.

Clean friendly staff, accurate inventory.

We found exactly what we needed.I asked for a specific item. A sales clerk walked me straight to the aisle and asked me questions on what size etc. I got a lot of information that I had to go back home to get exactly what I will need to finish the project.We made a huge mistake and went to Home Depot first.Not one sales person could be found. We had to walk around to find anyone to help us. Their selection was horrible.I never will go back to that store again.I dont know the address but its off Derry St behind Pet Smart.I dont know if it was because of a Sunday or just that particular store I will recommend Lowes to everyone.I live in another city my Lowes in East York also gets a 5 star review.

It has a bathroom. many things good for fix something.

Calling worker in store acting like they dont hear you an walks away they talking an wasting other people time i call for help on the phone they kept whiching me over to other worker for help didnt help at all they dont know what they have in they own store i was really piss couldnt even fine a manager

Biught 3 pieces of lumber 1 2×12 and 2 2×10s almost 150 bucks frankly I felt soddomized

Poor customer service. They refuse to answer phone or be helpful when requesting assistance. Merchandise same as Home Depot.

Had an excellent experience at Lowes on 4000 union deposit road. Thank you!

Check your receipts and prices before you leave. Tags dont match computer often. Many things not on the shelf, even before the pandemic. Still prefer them over their competition.

Had tape i needed, and my dad was able to get the paint needed for his kitchen! It was a fun daddy /daughter day. And I like how they have clearance sections! That was fun to check out.

Some friendly workers at this location but masks arent worn properly by the people that go here. Had to check out next to a young woman who didnt have anything covering her face and the staff didnt say anything. 1 star for mask enforcement but 4 stars for friendliness and helpfulness of staff (related to finding items in the store).

Customer service is non-existent. Do not order online because they won’t bother letting you know your order is ready. Had to go to the store and cancel my online order and go pick up the stuff myself.

Helpful staff makes this my preferred choice between the two home improvement giants. Layout of store rarely changes making it easy to find what you need. During summer hours the outdoor garden center is easy to navigate and has cashiers near the exit providing quick checkout experience when purchasing lawn and garden items. Also bulk purchases over $1500.00 are eligible for discounts. They also offer a Veteran discount which requires a one time set up a customer service.

Great store, friendly staff, but did not like that alot of customers were not wearing masks.

They usually have what Im looking for but today she told me where to find something that wasnt there and when in lawn & garden Noone around to help this happen before in lumber. You see 1000 employees but noone ever when you need them.

I am very disappointed. I placed an order for a microwave, I was told April 1st. I finally after 2 months cancelled the order and went to Home Depot to order it. Lowes never updated me. Any time I wanted to know what was going on I had to call. I never even got an apology.

Great experience! Customer service was helpful! Craftsman tool exchanged quickly no hassle

Always a pleasant experience. Staff is knowledgeable and everything is pretty well stocked.

Went to look at smokers. Frank was very helpful as well as the lady who checked us out and the man who helped load it.

Been looking for a cabinet and they have just what I want. Thanks

Dont order online and pickup. Go get your own stuff save yourself 45 minutes. Otherwise good

I am from SC. Here in Harrisburg you can knock over a red vest employee in every aisle but check out was dark. You cant do veterans discount without clerk. Self check needs stopped the one poor clerk yesterday. Noon time. Ridiculous. Finally opened areal check out after waiting on a line longer than it took to shop. Gogo home depot

Is a staple when you own a home. Always has great choices. Though on this particular visit they didn’t have any moving blankets on the selling floor; wasn’t even in the plano. Had to shop #MixDiscounts to buy a great 12 pack of Sure-Max.

They utilize the stepNpull.Dave was very helpful.

Good service. Needs to be thanking people for shopping and also for their service.

Looking for black appliance none the size I needed. Helpful salesman.

Not too organized today. Lots of stuff sitting on aisles. Hard to get around. Could find no employees in the flooring department or in the doors and windows department. They did,however, have hand Sanitizer and a one face mask per person to use.

Nice clean got what I needed, nice and fast

Good hard ware store.

It suck couldnt find anybody to me so I left .I will go to Home depot tomorrow

The manager Erin W is one of the worst managers I’ve ever seen, she constantly yells and disrespects her own employees and has one of the worst attitudes I’ve ever seen dealing with customers.

I order sliding patio door with installation. Paid is full with Lowes credit card. Three time already they scheduled appointment for installation, and two time cancelled appointment nite before. And finally 3 rd appointment they cancel morning at appointment day. For this reason I request full refund.

Lots of stuff. Looking for a door but didnt have the size we need, which is the most common size door.

The staff was very helpful and knowledgeable. I found exactly what I was looking for and then some. The prices are great on some items

I spent three days trying to reach customer service about a store pick up order. After 45 minutes on hold, I was transferred to flooring. I finally was able to pick up my order. When I got home, I discovered a two foot scratch down the side of my car. I was parked at the back of the parking lot straight within the lines. I have a small car so there was plenty of room on either side. Do yourself a favor and shop somewhere else. The store is dirty and the customer service is pitiful. You may leave with permanent damage to your car.

Found what I went for; friendly, helpful associates, fairly quick check out.

Hello Im telling you about the 3clerks that helped me for one they were very willing to help me in any way they could.ELIbA OFFERED ME TO OPEN A CHARGE .VERY NICE AND AUSTIN HELPED IN ORDERING OUR OURsupplies we needed and was kind and willing to check out other items and to make sure it went through ALSORRHANDALL WAS :ERY AND BE POLITE WITH THE MILITARY DISCOUNT THE ARE ALL 3GREAT EMPLOYEES. I DONT KNOW THEM FROMI JUST MET THEM AS CUSTOMERS PLEASE SAY THANK YOU FROM ME I WAS THEIR A LITTLE AFTER 7PMON THE 8TH. I D #822666052220989787 THANK YOU SYLVIA

Theyre only getting 1 star because zero isnt an option. Today my washer and dryer were delivered with none of the bought and paid for items needed for the install. I had to go back to the store where they had to search all around the racks for the items to go home and install it myself...

Rarely do I post reviews, positive or negative...but Lance that works in the paint section did an outstanding job helping me out tonight. Helping me find what I needed, explaining to me how I was purchasing the same product I was looking for by the same company but with different Label design that what I bought a year ago, and double checking to make sure it was the correct colors. I look forward to dealing with him more!

The most friendly and helpful staff Ive ever seen. Great offers as well!

Latifah was very helpful.Thanks.

The Delivery scheduling is horrible. This is not the first time I have had issues with the delivery scheduling. They call at the end of the day, and leave a message. By the time you call back, they are gone. Then the delivery guys call the next day and they take the brunt of your frustration. I will not be buying anything I need to order from this store again. I will pay extra somewhere else to not have to deal with idiots.

Although the price was high it was the only place to buy individually planted flowers to give the mothers at church. Apparently there is a flower shortage.

I was here twice today and both times, someone was paged, no one came and I left. Not coming back.

Love Lowes always clean and love get my plants there

I usually love Lowes but was disappointed to discover that they had gotten rid of the laundry detergent/paper products area because, aside from a ladder, I was planning to get more detergent and the special Oxi-Clean with the purple lid that almost no one around here seems to carry on a regular basis. UPDATE - we found the laundry section - its at the very beginning of the aisles now. :)

Good luck finding someone to help you load your car. Paged someone three times and after a little over 25 minutes later someone finally showed up.

Tools and more tools.