The phones don’t seems to work I’ve called 30 times theres no hours of operation the driver have terrible attitudes when they do get you, this goes beyond the stress of COVID just a terrible company no accountability from the owner as. Drivers drive extra slow to rack up the meter worst cab company ever. Sad because there are a few good people. You all need to make it we’re we can rate the individual drivers on there performance. Excuses is all I see for a quite awful service

The young man was well manner and nice.It did not take a long time. Thank you!!Be a Blessing!!

My driver was nice and willing to wait for my groceries with me, Thank You.

Left me on a dark, empty parking lot from 9:20p until 10:58p on the 6th of the month. Could be a tad more concerned. No apology just repeatedly a recording that they hadnt located anyone. ??? Is that how business works these days?

I had some very nice drivers. I didnt have a long wait. I would recommend to others.

I see why Uber and Lyft get all the business. Ive taken cabs in other places. They need to come here and show them how its done! Dispatch is a disaster! Another customer and i waited almost 3 hours! I caught a cab at the local Walmart. The driver checked his computer. Thats why the driver was sitting outside Walmart to catch fares. Nothing was coming over his computer. Said no fare was issued so he took us! This was before Covid and its gotten worse! Even if you schedual a ride, especially after 8pm. There is no guarantee! Ive been left stranded twice! I understand on the weekends or holidays it can be hectic but sometimes it is outrageous! To the ones that do come I thank them and tip generously!

Ive tried using them multiple times and this time it was way to much, I had a job interview so I ordered a cab an hour in advance, called back to see where my cab was and nobody could help me if you call yourself a cab company you need to actually have drivers

The service here sucked big time. It took about an hour to get a driver and the customer service woman talked so fast and had a heavy accent, so it was hard to understand her. Place needs work.

Miranda was sweet and amazing, and a whole laugh

Every time I request a cab, it comes quickly. The rates are very affordable. Its actually cheaper than a Lyft or an Uber. They always take the most direct route which saves on my fare too.

This is the worst company I have ever dealt with... I ordered a taxi and the company told me immediately to start looking for the cab. Long story short I waited for over an hour and guess what!? No one showed up... Call to cancel and the representative was so disrespectful. Hung up immediately I cancelled. Honestly dont understand how they get business. WOULD NOT RECOMMEND! BEWARE!

Never showing, up. Waited 45 minutes, finally received a call, on my way back, from my appointment, from the driver.

Absolutely the worst cab company in the city

Been waiting on a cab over an hour still waiting

Can hardly get a cab for nonemergency nor regular purposes especially since the stimulus checks came in

Came in a timely manner and driver was nice

Bad dispatch... Great drivers

Very helpful place

Very clean and driver was polite

They need a operator

Never showed up

Always take me where I need to go

Are they even open?

My driver in Cab 256 was on time and courteous. I want to thank him again for being so patient with me and my husband. May God bless you.

Would like to say thank you so much to Tim (cab 276) for being the best driver around. Being in a wheelchair is not always easy, especially when you have to travel to many doctor appointments regularly, thats why I ALWAYS call Tim. He is the ONLY cab driver that I will use! Always friendly and kind! If your looking for a great driver ask for Tim (cab 276)!!

Terrible. 34 minutes late for a pre-arranged, schedules airport pickup. Had to cancel and got Lyft instead.

Lousy responses, if any at all.

I needed a ride to pick up my meds today.Called yellow cab of Hampton.Theyre great!Got there fast!Got a ride back even faster!All smiles here,🙂Gina AHampton, Va .

I used this company for a drive-to the airport. They came on time the car was clean, the driver drove carefully.

DO NOT USE THIS SERVICE! Rather than telling me they had no cabs available (to pick up my kids) they said between 10-15 minutes then NEVER showed up! The kids waited outside, in the cold for over an hour! Eventually I called North End cab who arrived promptly and had them home in less than ten minutes.Yellow cab used to be a good company, now they are terrible. They are rude, they lie to their customers. All she had to do was say they were unavailable, rather than each call being .. theyre on their way, or ten more minutes! That is inconsiderate and beyond poor service. Yellow cab is not a cab company anymore, they are an organization that consist of people who will lie and not provide service and not have the courtesy to just tell their customers the truth.North End is amazing and will give you an estimate arrival time, the number of the cab that will be coming and a call back number if you have concerns. They have earned my thanks, my business and my respect. Yellow Cab should consider closing their business until they can afford to provide actual cabs with drivers and dispatchers who have learned how to tell time.

The only cab service I use

Awesome operations mgr mr greene!!

I was amazed how fast l got my cab, thank you, my grandson made it to HU on time 🌺

Im disabled and I ride Yellow cabs wheel chair assessable cab. These cab are truly needed. I ride them very often. I love them. Great cab drivers. Great cabs. A must in the Hampton and Newport News area. Thank you.

Bad news

I want to give a huge shout out to John on 7/14/17 (CAB 280) he was very polite in handling my needs to get the work this morning. If anyone ever have John you will be pleased!!!! Thanks John for helping me get to work!👏🏾👏🏾👏🏾👏🏾👏🏾

Love it

Poor service and poor app. I booked a few cabs and I never got picked up. Today I waited over 2 hours for a cab and never got picked up. And the app said No Pickup. Dont waste your money on yellow cab. Youre better off walking.

Yellow cab a good cab stand.

I actually walked up to the building that was doing repairs this early morning and asked for an available car. The mechanic acted as if the request for service was not his job and had a hard time directing me to the call box in front of the building. I left from in front of him SHOCKED 😱 at his attitude...☹️

My wait was not long at all cab 290 his name is tim and he is a very good driver his convos are awesone i love his energy i give him 5 thumbs up

Very helpful and they are very timely

Cab always take forever to come

I called this cab company because they were always on time very polite and caring always putting the customers first but this time the cab pulled up at the Hampton food Lion just when we started load the groceries he yelled for us to Harry up he had to go then he suggested taking us on power park saying it was closer to my home he took us on harpersville road I live on Randolph rd close to main street. What cost me only $9 to go home he charge me $15 I cant believe yellow cab has atuped so low.on top of that because he rushed me to get in the cab I left behind my daughters Christmas gift. Will never use you again.

The first thing I said was Hello and I need a wheelchair accessible cab for someone. Gave them the pick up address and drop off. They sent a regular cab to the drop off address and when I finally got it corrected over the phone, they still sent a regular cab. It was not wheel chair accessible. Idiots! That seems like it was done on purpose. How can you make those mistakes? I even asked her the first time I called, how long does a wheelchair accessible cab take? So, what was the problem then?

Yellow Cab of Hampton, Virginia provided the WORST taxi cab experience I have EVER HAD.I was in a group of girls and we decided to do the responsible thing and call a cab after a late night concert at the Hampton Coliseum. We called Yellow Cab and were told by a RUDE receptionist that all of their cabs were out driving, and we should just hail a cab. Its Hampton, Virginia, not New York City you idiot, there arent just cabs driving around for people to hail. So then I politely asked if we could schedule a cab to pick us up outside of a nearby hotel that we were able to walk to, and I was HUNG UP ON. We called back 3-4 times asking to schedule a cab, but each time the receptionist would not book us one!!! I repeatedly asked how long the wait would be and was never given a straight answer. In the end, a cab never came and we waited around for OVER AN HOUR.I WILL NEVER CALL, OR RIDE IN, YELLOW CAB FOR AS LONG AS I LIVE.Call AERO Cabs, they understand the importance of customer service.

It was a great driver short destination but he was awesome thank you dispatcher was great two been a really long ting since I been in a cab but it was well worth it and reasonable rate Will call again

Had to wait for 2 hours for a taxi and still no taxi, had to call Orange Cab of Newport News, and i stay in Hampton SMH horrible experience

One star is only because its the closest available to zero. I missed my scheduled bus because they didnt even show up! I called every ten minutes said they are doing everything and yet four taxis pass by me over and over again. Worst taxi service. NYC has better compared to this sad excuse.

Had a good ride to nn shipyard this morning Paul was real nice and polite

Called a cab Wednesday night at 800, the cab showed up in 7 minutes. Cab was clean the driver was nice and knew the address without a gps. Took me stright home. It was a smothered safe ride home. FPIS. IncThanks for the good service app a cab

I called a cab 4:31, it is now 5:49 and Im still waiting. This company will not get any more money from me. Sorry bunch of bs.

I love Yellow Cab.....Today we had a terrific Driver his name was Ryan from Jamaca /Queens NY. im from Buffalo and we talked about how great VA waether is. He did something most drivers usually cant do.... he impressed my teenage Daughter who loves her cell, he was so entertaining and interesting that she put the phone down just to listen and laugh. She got out of the cab saying it was like talking to her Uncles. For that I am writing this review to give a big shout out to Ryan a driver who embodies all the reasons that I will always be a Yellow Cab customer. Thanks again Ryan and Yellow Cab for the great service you provide.

Yes its good for a ride

Worst taxi service but apparently the only in Hampton Va or at least on a Thursday night. We called for a cab at 1:49 AM and they would not give us an ETA on the cab. Every dispatcher we talked to was extremely rude and acted as if they were going out of the way to do us a favor rather than providing a paid service. We continued calling every 10 minutes and theyre only response was keep calling us back every 10-15 minutes and refused to give us an estimated wait time. our cab finally showed up, with no call or text from dispatch letting us know a cab was on his way, at 3:14 AM. That is ridiculous and inexcusable. They dont even deserve 1 star.

Worse service ever the driver was rude I had three totes he wouldnt take me were I had to go I called another and couldnt get another one in fact the man that answered the phone at the company hung up on me 3 times I kept calling till finally I called uber they were here in 4 minutes they took me and my stuff and my daughter home with no problem I reccomend no one call yellow cab.

After having Orange Cab rack up a $30 bill to take us out to the bar we took a Yellow Cab back, cost $11. The driver was quick, polite, and didnt mess around.

The Hampton branch is unfair to they drivers and act uppity! They dont like to pay they drivers on time and they always blame they driver when the calls come to the mtd screen late and it aint the drivers fault

They always take up to a hour or more EVERY time i call for one which is RIDICULOUS! I definitely dont recommend them if you have somewhere important to be within a timely manner because they are not dependable. They need to hire more drivers because obviously they dont have enough if I have to ALWAYS wait longer than the time they give me. HATE IT!

HORRIBLE CUSTOMER SERVICE!!! If this wasnt one of the only cab companies in the area with cabs that are in good condition i wouldnt use them. people at the call center are not able to keep up with the volume of calls and should BE REPLACED WITH QUALIFIED PEOPLE IMMEDIATELY!!

Loved the company even worked for them!

I needed a yellow cab on 12/11/17 at 12:05 while waiting at the Hampton Vet Hospital.I called stating I needed to go to Hampton Goodwill to start my new job orientation at 1pm.I waited until 12:30 and called again I was told driver would call me back,he called back 12:35.Driver,said he would be there in 15 mins;well 15 minutes goes by until 1:05 and I get a call hes at a light inwhich I dont where. I had a grace period till 1:20 at which I called the Vet Rep at Goodwill,stateing my problem.I now have to wait until the 18th for my orientation.I think some employees need to go through a class on manners and being professional.1 HOUR WAIT TIME...Please. I CAN SEE A WEEK BEFORE AND LEADING UP TO CHRISTMAS DAY.BAD BUSINESS PRACTICES :YELLOWCAB.IF ANYTHING i WOULD GIVE YOU,NO STAR.

I called and made arrangements for a cab the day before. Thinking I was avoiding any mess ups and being late to my destination. I waited 15 minutes before I called the dispatcher who made it out to be my fault for not giving enough time for the cab to get to me. What is the point of calling ahead if you dont have any drivers available? I was late getting to my destination.

They dont care about u, customer service very poor and person on phone rude, i jst dont get it.

The driver was friendly but the dispatcher was not. Made me feel like I was an inconvenience to them. Ask me if I was ready right now but it took them awhile to get to me. Whos paying who?

Will rip you off in a heartbeat.Drivers are ripped off by owners.Customers are ripped off by drivers. All other local companies are the same way. Uber is cheaper.

This company is sorry. I ended up late to work after waiting for them for an hour. Instead of them telling me they didn’t have anything available they told me 10 min. And even after calling them numerous times they kept telling me my cab was on the way. Never using this company again

HOOOOORRIBLE!!! THE DISPATCHERS ARE RUDE & THE SERVICE SUCKS, YOU MAY LUCK UP & GET A FEW GOOD DRIVERS BUT THEY ARE THEE WORST CAB COMPANY IN HAMPTON. GET YOU AN UBER ACCOUNT, THEYRE CHEAPER, FASTER, & POLITE.UBER UBER UBER UBER..... UBER FOR THE WIN!!!!!

Calling the dispatcher is a horrible experience! Just unhappy and rude people!The driver was very nice.

I would rather walk than to deal with their rude dispatchers. I get that you dont want to sit and answer the phone all day,but it is your job so have a pleasant attitude.

Yo datz right downtown Hampton, near the bus station

Good drivers, clean cabs.

Not great, not horrible. Both times I used them I got a cab in a few minutes with very polite drivers.

First time using the service and they picked me up on time! I read most of the reviews and was skeptical of trying, but gave it a go!

Worst taxi service ever. ..ever since the change it takes FOREVER to get a taxi and these new drivers are the worst

Fast and reliable, clean and safe!

Brusque dispatcher.

Worse cab company ever.the driver got us lost and they would not refund,our money,could not get us back from VA Beach to Hampton do not use

I waited for it and it never showed

Been waiting at Super Walmart for over 30 minutes!!!! Every time I call back they hang up!!!! Not happy and not pleased with theyre services!!!!! NEVER AGAIN!!!!!!!

They said ten minutes and it took them twenty five minutes and the drive was rude he was rushing my girlfriend and me and demanding my girlfriend around and talking crap behide my back

Great place to work

They suck on service

Long wait

Forgot how bad they are, rudest phone operator ever, and the cab took almost an hour before we found a ride and they got us before the cab got there(if it ever even did)

Nice

Expensive

Expensive of