Ive Been renting from then for about 7 years now. Theyve had some mishads handling my lease by all has been taken care of.

I went to the website and I like the fact that on it you are not wasting your time looking at houses under contract like on zillow or trulia ....you can lose yourself on those sites, fall in love with a house like I did and find out later on that its not on the market or its under contract/ pending. I love berkshire because they go straight to the point.

Beware!!! They will run down your property. Horrible property management section. My brother told me that’s their MO he lives in CA. Apparently they have a bit of a reputation. They try to cause you to want to sell your property on the cheap. I’m not selling my home. Not with them. Military members beware...do not use this company. I going to make contact with base housing office staff on Langley AFB...so they can warn people. I have pictures of my house condition when I left it in their care and once I returned to the states. I check on my property which is why I fired them. I paid for repairs that weren’t accomplished the horrible “property management people “ don’t care to follow up. They do want your rent proceeds while they can get them, but as your property is run down you get worse tenants. I keep my place up...well maintained, which is why these predators had to go. I’m trying out a new agent different company. We will see if she has any integrity. Review to follow. I wouldn’t rent from a company that doesn’t do repairs for property owners...shady

I rented from this company and they were the ABSOLUTE WORST company i have EVER delt with. I was offered to rent a house below regular price because it was on the market for so long, then after they saw i wanted to move in asap they made me wait til the last minTOOK MY RENT UP by $200 and also extended my lease for a year and 6 months. WHEN IT WAS NOT APART OF THE AGREEMENT. Then moving out the kept my $1100 deposit after I accidentally dropped my key off a month early because i mixed up my date. I tried to get my ley back the next day and they told me i could not and made me pay a full months rent after they refused to give my key back. They STOLE my DEPOSIT for normal wear and tear on hard wood flooring because the floors were never polish and were scratch up and bare when i got there. They never answered maintance calls, and the 6 month upkeep ppl for the systems never ever showed up when they were scheduled. I WILL NEVER DEAL WITH THIS COMPANY AND I WOULD NEVER RECOMMEND DEALING WITH THEM EITHER.

Best property management my wife and I have experienced, they made our transition from NYC to VA so pleasant would highly recommend to anyone... Thanks Stacie for making this possible...😀

These people lack customer service skills. Even as an owner they dont respond. Go somewhere else.

I always have my intelligence questioned at the front desk. Maybe I look retarded but once everything is sorted out i walk out with everything taken care of. What I mean is that they ask me the dumbest questions like if the place im renting is managed through them so I give them the look...

Dont count on the employees to show up to work on time. Must be nice to not have to be punctual about getting to work in the morning. Your office opens at 9am. Your residents expect you to be there by then.Dont count on getting a call back. I always have to call again and again to find out whats going on with my maintenance issues. I once sent emails and left voicemails and finally had to call the guy again the next day after to get a hold of him. I dont like having to hound people down, but its what is necessary with BHHS.Ive mentioned three times (at least) that our jetted tubs jets dont work. Thats been an issue for 6 months and its still not fixed. Our fire place hasnt worked since we moved in. Same thing. Nothing was ever done. Theyll fix what is deamed an emergency/essential but will ignore anything else.Also, none of the appliances (dish washer, stove, washer, dryer) worked when we moved in. We couldnt even cook for over a week.Im currently waiting for my property managers assistant to arrive to work (after 9:15am). Our AC isnt working. Its supposed to be 98 degrees today, but it MIGHT NOT even be assessed today. So I guess well just sweat. Cool, thanks.After this rental experience, we wont be doing business with BHHS ever again.

Thank you for using the Better Business Bureaus Online Complaint System.Please print a copy of this for your records.Filed on : May 18 2013Filed by :Samantha BrooksNewport News VA 23608Filed against :Prudential Towne Realty11844 Rock Landing Dr # ANewport News VA 23606Complaint Description:Approximately 2 weeks ago I came across a property 56 Chipley Drive, Newport News. The property was listed at $900. I immediately began the application process. I called the Prudential Office in Hampton on Cunningham drive and spoke to a Timothy Tucker. I told him in our first conversation that my husband and I had a rental judgement from 2008 and a felony conviction in 2008. I explained the details of each situation and asked him if their was any point in applying. He assured me that the two things were so long ago and the fact that we had 5 years good rental and employment history was good enough for them. I cam down to the office that Wed 05/08 to submit an application and speak with Tim in person. Even though I had spoken with him, he was not there. I called and said Hey! Im having a hard time submitting this app plus I havent been able to see the property He said your absolutely right, let me send your info to my assistant. Assistant calls me 6 hours later and scheduled the viewing.I go on May 11 to take a look along with about 5 other families. I absolutely love the house and tell the showing agent I would like to apply. She instructs me on what to do. I then drop my husbands application in the drop box of their Newport News office. On Monday I contact their Newport News office to confirm my application was received. At this point I talk to Robin. She informs me that I need to do another application for myself. I told her Tim Tucker had instructed me to only do one. She said Thats ok. Hes knew here I said Ok no problem but let me run some other things by you!!!! Because Im concerned that he may have given other mis info Robin says No he is the property manager. Anything else he told you is correct So I turned in another application Monday at 4 pm. I called Wed to check on it no response. I called Thursday and spoke to Robin again. She told me the app had to be sent to their Chesapeake office for processing and once it was done it would go back to Tim Tucker with a yes or no. She advised I should contact him. I called Tim and asked what was going on. He assured me everything was fine but he was not in the office and as soon as he was back he would see if Chesapeake was done with our application. I reiterated to him the issues on our credit score and he repeated that those things were no issue. At 330 Timothy Tucker called me back to tell me Maam I dont think you should even waste your money applying here. With this judgement and felony I just know you wont be approved. you might as well come pick up this $100 money order and use it elsewhere I said WHAT THE HECK? I thought we were all good and those things were not a big deal He said Im sorry but our policy changed and I wasnt aware of it but good luck to you Needless to say I was devastated. The next morning I get up and begin looking for another place as I now am down to under 2 weeks to find our new home. I see then that the price on 56 Chipley Dr Newport News VA has gone from $900 which is the price I was applying for it at, to $1100. I am stunned now. I feel like my application was never processed at all even though they had my info for 4 days. I feel the only reason we were denied is because they got so much interest on the home that they wanted to raise the price. I immediately contacted Robin, told her my story, and was told Hang on, let me tell this to my supervisor and we will call you right back I never heard from either. I believe this company is running a scam and it is not okay. They wasted 2 weeks of my time and energy for no reason and really did not care.