Great customer service. Trea was wonderful and good information about product and services. Highly recommend this store.

Nate was on duty when I stopped at the store this morning. He was extremely helpful and knowledgeable, answering all of my questions about Verizon cell service in a way that I could understand. His approach to me was not high-pressure sales but just good information. He has convinced me to become a Verizon customer.

Ok. Place but not recommended. Made excuses the they werent a VerizonRetail store so that is why they cant resolve an ordering issue.So for general and generic things they may be fine.

I am never going to the actual Verizon store again. Madison at the Victra Verizon retailer was professional, and put my preferences first. She found the best deals she could, gave me all the info I needed, and tried to make sure that I was satisfied with my purchase. She even was able to concurrently serve myself and a challenging customer at the same time. Such a refreshing change from the high pressure and get in-get out of the actual Verizon store. Recommended Victra to all my family.

My experience today with Jordan was phenomenal. He went above and beyond to help us out. He was very knowledgeable and informative. I couldnt be happier with the customer service I received today. It wasnt just the best experience Ive ever had at a phone store, but hands down some of the best customer service Ive ever received anywhere. Thank you Jordan! The Blues

I placed an online order for curbside pickup through Verizon’s website yesterday, Saturday Jan 3. It wasn’t ready until a few minutes before curbside pickup ended, which was fine, so I waited until they opened today, Sunday Jan. 4, to go pick the phones up.I showed up at 11:57AM, and the store was not open. No problem as they are not supposed to be open until noon, or 11am if you look on Victra’s website. However, I proceeded to wait for over an hour and nobody came to open the store. As of the time of this writing, the store has been closed for two or three hours after their posted opening times on Google and Victra’s websites respectfully.Whenever I call, the phone rings once then goes directly to voicemail.

I saw employee Nate today at this location. Very helpful, thank you!I went to this location after the Corporate Store refuses to help me. May I add that Im a Verizon customer for 17 year, no help corporate store, sad sad sad. But, a happy customer! Thank you again Nate👍🏻 Marc N.

Ordered phone on line went in to get phone and was out of stock and customer service representative laughed about the situation.

Madison was very kind, and super helpful! Quick and efficient! Couldn’t ask for better service!

Jordan was great! Wonderful experience. Knowledgeable and answered our questions and we were able to get everything done efficiently.

Had my newer iPhone stolen. Went in to my local Team Victra and went in and talked to Jordan and explain what happened after verifying who I was he helped me get back to my life that day. On top of that he put me in something newer then what I originally had stolen. Gave me peace of mind again. So shout out to Jordan at Team Victra for being super friendly and super professional.

Madison at the store on 665 is the BEST. Very nice and knows her stuff. Very caring and smells good

I went to the corporate store on Stringtown rd only to be turned away. I called 611 talked with Carl. He sent me back only to be disrespected by the manager.I called 611 again. Was told to go to the store on London Groveport rd. I was greated with the friendly face of Nate. Who solved my issue with almost no effort. Nate is a great customer service representative. I will do business with this store again because of Nate. Keep up the good work.See you soon. Almost to upgrade two phones.Marc Nott

The Lady that work there was super nice and helpful.

My experience was great. It’s was fast, and all of my questions were answered very quickly.

The representatives at the store we’re very professional and very kind and courteous and very attentive to my needs!! I highly recommend this location!!

It was ok. I didnt get the service I was expecting. However they gave me a phone number to handle my problem. I was there on the weekend .Service might be better during the week

I went to get a new phone and Jordan saved me a lot of money by asking what I use my phone for. He gave me a good deal and was patient with shoeing me how to use everything.

Had excellet service at the london groveport store in grove city. nate and jordan were most helpful and professional and most tolerant of my questions. doug o. longtime verizon customer.

Fantastic store, better than the corporate stores in every way.

Very good service compared to corp stores

Got my new phone today. Jordan knows his stuff! I will definitely be back!

Came in with couple questions regarding the storage of my phone. Daniel was able to answer all my questions in a perfect way that I was able to understand. Will always come to this location due to the amazing customer service I always receive here.

Very friendly clean atmosphere wonderful Staff

If youre looking for a store that wont pressure you to buy something everytime you come in look no further! This is the best Verizon store in grove city by far. Especially Danny, he always does a great job taking care of me.

They act like they dont want to sell you a new phone. Dont want to let you in the store and want you to do the work all yourself online.

I dont know if Ill return to this store. Despite the fact. I thought my experience was great and the service was just as good. Until my new LG G5 with recommended screen protector and case, broke after just 6 days. I called the store and Mr. Kenneth Lee insisted I must have broke my screen. They dont just break. Im aware they dont usually break. Thats why I called with my issue.My phone sits on my desk in a tool building all day at work excluding break times. I went to my morning break after grabbing my phone from my LOCKED non mobile, tool trailer . To notice a crack where the screen protector doesnt cover. No tools are above my desk. No tools on my desk. How did I crack a screen inside a locked tool trailer when Im working 100 feet away?

Lena is absolutely fantastic! Much quicker and easier than the corporate store!

I get the best help every time I come in here! Danny is very polite and knowledgeable. Why waste time going to another location when there is awesome help just around the corner?!?

Thank you Clayton Spires for a very pleasant visit. We always leave with a smile and a bag of goodies and knowledge about them. See you soon. Grove city Verizon. 2798 London grove port rd.

Nathan always does an amazing job taking care of me. When you go in please ask for him. Extremely well mannered and always listens to my problems. He always gets my problems taken care of!

Very awesome experience. Jordan was very patient and helpful. Thanks alot.

I will never return to this store again. My phone had been stolen so I had to buy another phone off of the Internet that was unlocked I even called the company in front of the Verizon salesman to talk to him to help him you could look up the code online and it would show you that it was unlocked for Verizon and the worker refused to even help me all I needed to do was buy a Sim card a new Sim card for my phone number and put it in and he kept telling me it wouldnt work I kindly asked him if he could try for me anyways because the customer service representative I was on the phone with said that it would work and he was extremely rude to me and flat out told me no Im not gonna waste my time and try it there were no other customers in there there is nobody else I needed any help I asked him very very kindly multiple times I did explain to him how important it was because I have a one-year-old and I need a working phone and he had no desire to help me out and then had an attitude and told me that I could leave I never once raised my voice or became disrespectful to him I kindly said all right I will go and ask somebody else I do not recommend you take your business there they are very disrespectful and have yet to ever offer me help and if you years back they lied to me and put an extra line on my phone and I ended up owing over $200 for a phone they told me was free very disappointed oh and by the way I went to Best Buy and they got my phone working within 10 minutes

Casey was a great sales representive for Verizon I am very pleased with the outcome. All the members on hand played a role in completing the process. Well done

The staff is always friendly and helpful!

Awesome experience! Did not have to wait at all and the employees are very knowledgable and helpful for whatever you may need! In the past premium retailers have been given a bad rep but this store was a much more pleasant experience than the corporate store on Stringtown.

Came in looking to upgrade my device and Danny did an amazing job taking care of us. He answered all my questions and helped set up my new phone!1

He was a great help an very professional.

Danny was very patient with me and did a tremendous job taking care of all my needs! Extremely recommend this location!

Very knowledgeable and helpful.

The store is spacious and looks clean. The customer service suffers. It is hard to get a friendly greeting and takes a while for someone to help you as you watch 10 employees go to the back of the store. It needs customer service training.

Horrible. Sitting here and have been skipped twice so sales people can wait on others who arrived after I did. Guess my time isn’t as important to them.

Ive had to come in a couple times to get issues with my phone corrected and everytime Danny has taken care of me. He has always been extremely helpful and I completely recommend him and this store to anyone!!

This place is unbelievable. My phone price was $50 more than at a acutal Verizon store(I found this out after the fact). Then I purchased a screen protector for $59.00 and had the guy install on my brand new phone. It fell off my phone and broke in half once it hit the floor. I took it back with the box to Victra and he said they dont do refunds, I would have to contact the screen protector company. Then he proceeded to tell me that they have had a lot of trouble with that type of screen protector. This place has terrible customer service and terrible pricing dont be fooled, got to the Verizon on stringtown Rd.

Went in there wanting info on a battery and walked out with a new phone.

Danny did an amazing job taking care of me with all my needs! Thank you!

The manager Jacob did a phenomenal job and really helped us fix our problem

My experience here was a first and last! I dealt with a gentleman by the name of Matthew (I think), he was very professional on a personal level however, on a professional level I would say that he was not in the slightest bit. He was not through in his explanation as it regarded to my upgrades rather than just getting my money and being done with me. First off, I upgraded two phones to the new iphones, expecting to pay the sales tax and upgrade fees as usual along with my accessories for the new phones. Mind you, I have bought in a authorized dealer location before with ZERO issues. My issues here are that he/his location, would not honor my Federal Employee discount of 25% off of accessories so he said he would hook me up with $30 off just to help me out. Cool right? Well not so much. He credited my purchase with $10 not $30! Next, I get my Verizon bill and it reflects the $30 upgrade fees for a total of $60! I was told that the upgrade fee with them was only $20, which I paid in the store and never expected to see an additional $60 in upgrade fees on my bill! I call Verizon and they advise me that dealer locations charge their own upgrade fees which are justified as setting up and transferring my content to the new phone! I was NOT told that by this store! I was simply charged $20 per phone ($40 in total) and the actual Verizon upgrade fee was added to my bill, $30 each for an additional $60! I called this location and asked about their upgrade fee and was told that they charge $20 per phone to set up and transfer all the content over. I advised them that all I did was purchase the phones from them and that I took the phones home and setup/transferred everything over myself on my MacBook. I was told that the supervisor is out of town and that there is nothing they can do as far as the $40 I was charged for the setup fee which they did not set up. I was charged the setup fee of $40 and they were not the ones that setup my phones! These guys are in it to make whatever money they can, who isnt right, but to hide fees in my bill thinking I wouldnt find them is very unprofessional. To charge someone for a service that you did not provide is fraud! Minus the accessories that I paid full price for (less $10 discount) I will end up paying $265 to upgrade two phones when it should have been $181.50 plus taxes ($195)! I would not go here unless you are willing to pay 2 separate upgrade fees and if you receive any accessory discounts, they will not honor them so you must be willing to pay full price if you plan on buying any accessories. Save yourself the troubles and go to a retail store so that you dont end up paying $65-$70 over what you should! As an honorable mention, As I was on the phone with them today I was sitting in the parking lot as my wife was in another store picking up some items (thats when I received a text from Verizon about my new bill), I was told that there was nothing that can be done and that he cant stay on the line with me because he was in the process of helping out another customer in the store. He offered to call me back within an hour. Thinking that it was odd that he would even answer the phone and stay on the line with me for the 5 minutes he was, if he was already with a customer, I got to thinking that maybe I was the only customer he was helping and that he 1. is trying to get off the phone with me or 2. another customer came in while he was on the phone with me so he was rudly ending our conversation so he could help them. I decided to get out of the car and take a walk past the store. I walked past the store and he (the same exact guy who helped me upgrade my phones) was sitting at the desk, on his phone, with ZERO customers in his store!! I was lied to and told he had to get off the phone because he was with another customer when he was NOT. He did not want to help me in the slightest bit. POOR customer service at best.

Casey did a great job taking care of us. We had hassle upon hassle and he still went above and beyond to take care of us!

Nathan was very helpful and went out of his way to help us solve our problem!! Highly recommend

Danny and Casey did an amazing job taking care of us!!

Good location to catch someone not too busy, just not at peek hours & limited inventory...

Very helpful and I was in and out in 10 minutes.

Just wanted to say grant and kenneth help me i had a terrible issue with my phone and i came in and they helped me out tremendously ill definitely be back when its time to upgrade these guys are awesome

Danny did an amazing job taking care of me!

Its been Great Experience with Casey and Matt and Ive always had good experience with the verizon retail store!

Casey was great helping replace a damaged and dead phone. Also helped find the data. Service above and beyond. Thanks!

Not sure what the gentlemen below may be thinking but I went in at 8:30pm last week and had amazing service! They recently changed their store hours to be open until 9.

Casey and Danny all very friendly and helpful!

Great place to be.

Danny always takes care of all my needs whenever I stop by!! Couldnt recommend this location more!

Just got lied to from a rep on Rt 665, why do these reps constantly give out incorrect information? This happens at many locations.

Got great help from Casey in a short time

Worst experience in a Verizon store ! They took other customers who came in after myself . They ignored me . Finally after 20 minutes someone came and spoke to me . They told me to get online to address my issue . I went to the store in Canal Winchester and was spoken to before the door closed behind me . I was taken care of, happy, on my way in 5 minutes ! Big difference !

Friendly staff, Casey help was fantastic.

Great service, Clayton was very helpful.

Was taken care of very well. Will return again.

Says its open til 9pm online but really closes at 8pm

11:12 on a Sunday and still not open.

Great customer service

Great place