For those of you who are considering embarking on a major home project, I wanted to share the email below that we recently sent to the team at Platt builders. Last summer we decided to pursue a long delayed major renovation of our kitchen and choose Platt Builders as our partner. We were well aware of how important the choice of a General Contractor is to the success of a complex multi-month construction project and how the wrong choice jeopardizes the outcome. We are now 3 months into the 4 month project and I am delighted to report that we are thrilled with the progress. This is what inspired the sending of the email below to the team at Platt.Good afternoon team Platt and “team” Conti. As we make our way on the ferry back to our “exile” on Martha’s Vineyard, Elaine and I want to send along our appreciation for the extraordinary kitchen that is unfolding before our eyes as we make our periodic trips back and forth. The workmanship, precision and artistry (a big shout out to Steve and Diana) is remarkable and the on the ground execution by Joe (Elaine & I want to adopt him) and Jody’s keeping the trains running on time is such a pleasure to see great execution. Sage, your wonderful taste and eye for detail makes it such a pleasure to work with you. We are so fortunate to have “found each other”. I know we have a ways to go and more excitement to come but we didn’t want to miss the opportunity to share our thoughts with all of you. Please share with all the unsung heroes back at the shop who are making the magic happen. A big thanks to all!

Platt Builders has done two projects for us over the past five years. We replaced siding, trim and windows. The process they went through from estimation to completion was predictable, thorough and professional. We have had other contractors do work in our home before. Never again. Platt’s attention to detail and craftsmanship is incredible. They walked us through the process and answered any questions we had. The project manager checked in with us on a regular basis to be sure we knew what to expect next. We couldn’t be happier with their work and plan to call on them again in the future.

Lynne SWe completed our 4th project with Platt Builders this Fall. We have enjoyed the professionalism from Platt Builders - their employees and their subs are responsive, friendly and knowledgable. We redesigned our master bathroom, added a closet and linen cabinets. The process for the master bathroom and closet was fantastic. When we started our master bathroom project we knew we wanted natural wood and Steve was so helpful guiding our selection of color and cabinet style. We choose teak and could not be more THRILLED with the result- the wood grain matching is impeccable- the bathroom now feels like a Scandinavian spa. Platt Builders also suggested an efficient way to re-work my closet so I feel like I have more space. We have also been fortunate to have Platt Builders replace our siding and windows, but what started it all was our kitchen renovation and porch addition 5 years ago. This company is our go-to contractor.

We hired Platt to complete a major home remodel - they built a staircase, replaced all doors, flooring, exterior siding work, and a roof. The experience was one of the worst we have had with a contractor, and this is our third home and third major renovation.From the start of the project we had concerns. The project manager made clear to us that he was unhappy at Platt and it showed. He was often late and failed to respond in a timely way. We later learned that he was applying to other jobs and left Platt right after our job was complete.The workers sent by Platt to our home seemed unskilled. Nearly ever part of the work had to be redone - both minor (floors with large gaps, poor carpentry, painting issues), and major (roofing, water issues).We found significant safety issues with some of the work completed. Platt installed a metal cap on our clay lined chimney resulting in significant water leakage and potential carbon monoxide blockage and mold. When we raised this issue with Platt, instead of fixing it, they hired a law firm. It seems they have a pattern of failing to fix issues and instead using lawyers instead. Eventually they paid for some repairs to the chimney but only after we started to take legal action.We still have ongoing disputes with Platt about water leaking in another room, which we believe is due to how they applied the roofing materials, and poorly painted balusters. Instead of working with us, Platt again hired a law firm (curiously, they now have a new law firm).Its clear to us that Platt has become too big in recent years, and cant keep up the good work they might have done in the past. Weve since used other contractors in the area who are excellent.