I went here because I had a gift card from a few years ago. Per another review, I requested Mary for my massage. She was extremely nice, but despite me telling her this was my first time, I did not feel that she explained things at all to me. I wasn’t sure what clothes to take off, if I get under the sheet or stay above, what to expect during the massage, etc. I told her at least 3 times this was my first time coming so I wasn’t sure what to do and I felt like that fell on deaf ears. She skipped the top of one of my legs, didn’t do my whole foot on one side (skipped the Achilles but drilled it on the other side so it felt very uneven), and she went back to my neck area with a warm towel after already doing my neck and moving onto my limbs. She talked a LOT during my session and I feel that it made her a little scatter-brained. I’m giving it two stars because she was very polite, but she even said during the massage that she was going to “shut up” so I could relax…and then talked some more within the next couple of minutes. I received an email from the salon and spa to give feedback, which I did, and I never heard anything. I felt that this wasn’t very professional.As a side note to when I first walked in, the lady that checked me in was nice but when she told me Mary would be out in a couple of minutes, she said there were drinks and snacks if I would like but that I probably wouldn’t want to. It felt like a weird comment for her to make and I thought it was odd.Overall, I wouldn’t recommend coming here for a massage.

I went there today for my haircut with collin. I am not saying he was bad or judging him. Its just they dont understand what customer need and i showed him the picture what hair cut i want. He even said yes but didnt nothing. My hairs look same no difference in the hairs before and after. I paid 45 dollar for doing nothing to my hairs.. i would not recommend going there. And front office girls they are in there own. They dont even ask how was their service. Poor customer service and unprofessional hair dresser.

Wonderful service! Fabulous manicure and pedicure! Ashley was amazing!! My nails look awesome!!!

The stylists are always very talented. Ive never had a bad experience here. Make sure to set an appointment a couple weeke in advance but its a great place!

I have had multiple stylist cut my hair here before. Debi was the most recent and she did an awesome job! Roberts is always clean and the staff always make me feel welcome.

Amanda F. Is my stylist. My hair is difficult to cut and she gets it right every time. I am extremely careful about not catching the virus. Amanda uses a washbowl that no other stylist uses, she has two chairs back in a corner where you are socially distanced from other customers and stylists. Amanda wipes every surface down before the next customer. I feel very safe going to Roberts during this pandemic. Not to mention the wonderful personality Amanda has! It’s always a pleasure to spend time talking with her. You’ll leave a happy customer.Another way this business keeps you safe is when you arrive, you call from your car. They send a text when it’s time for you to come in the building. Everything is very clean, you can tell it’s disinfected often.

I go here regularly. Diane is amazing, she does my massages. Ashley McAdams does my manicure and pedicures and shes awesome. I love both these ladies. Robert takes pride in his business and it shows. I recommend this place to every one.

My stylist Brooke is always amazing and makes me feel so great when I leave. I love this place.

My massage was good. The lady who did it was kind and always asking permission. Made me feel comfortable. Just not what I was expecting. Not in a bad way. Ive never had a massage before and I didnt enjoy it very much but my lower back felt a little better until I sat in that horribly uncomfortable stone seats they have for pedis. That sucked. Add some cushions guys. Now the girl who did my toes was awesome. She is a Rockstar. Down to earth. I like her. Would def book her again. Overall. I really enjoyed my time there. :) and would recommend.

Great cut! Really liked the hair stylist, Daniele.

Sent my Mother-in-law for a spa day. She had never been before and they took great care of her! She stated she really enjoyed it and definitely wanted to go back again!❤

I have been going here for years and have even recommended several ladies who have used their services. I normally have a amazing gal here who does my hair but I couldnt get an appointment with her. Ashley is who I had an appointment with, she was so RUDE, and I have never felt so uncomfortable at a salon. My FULL highlights were not done correctly and my hair wasnt washed out properly...I found small pieces of foil in my hairafterwards. My daughter also had her hair done and was not happy with her hair. Typically I wouldnt complain but I feel that a high end salon should have better quality people who work there.

I love what Brenda does to my hair. This Soa is top knotch

Jenni is a WONDERFIL nail tech. My nails are gorgeous. So glad I found her.

Got the works I feel like a king

First visit with Debbie was great. She asked questions to understand what I wanted, used product to show me how to get the height. Very accommodating and friendly. This time, didnt use product or tease, cut it different and not as short in back even with me saying go much shorter. Then they dont accept a tip via the card payment and when I realized, she said that she thinks she told me last time and sent me to an atm in the shop which charged me a fee to leave a tip! Going to Luxe next time!

They solicited a review of their services via text message, after providing this response it was silence.I was grateful to find a same day appointment as I was having some pain in my back. I arrived a few minutes early was greeted, checked in and was told to help my self to something to drink. That Sandra (I believe was her name) would be out shortly. I passed on the beverages used the facilities and had a seat on the salon side. Sandra came out of door introduced herself and led the way back to a little room that was past another seating/waiting area I learned about at that moment, looked a bit more comfortable than the chairs on the salon side. Once in the room my massage therapist asked what brought me in that da. I spoke of an issue that had occured with my back and the plates and screws in my hand. I was aksed if I had had a professional massage before. I shared my other massage experinces had been at the tulip foot spa. I shared i was looking for somthing a little more targeted, and with some more pressure, I spoke about my thought of booking a deep tissue but having not actually expereinced the deep tissue I was concerned about booking so I booked a theraputic. There was no extra focus on the problem side of my back or my problematic hand. There was no education of the differences in the the of theraputic vs deep tissue. The front and back of my thighs were not touched (maybe my underwear were too long) I would have happily pulled the legs up had the professional in the room advised they were in the way. The little 6 dollar amazon rattling desktop fan on the shelf was awful to listen to. I have to say at the price point I was disappointed. Maybe my expectations were higher than they should have been my only comparison is the tulip foot spa there in greenwood considering the price difference I was expecting a bit more.

I have been coming to Roberts Salon for a couple of years now and the service is usually decent BUT unfortunately today I had a appointment scheduled for 11:45am and I’ve had this appointment booked for over a week now and I’m having a engagement dinner Wednesday that I needed my hair done for. I live about 40mins away from the salon but I make the drive because I’m use to coming here it’s where I’ve been comfortable in the past. Today was different I received my reminder for my 11:45am appointment that says text when you arrive and they will message me back to say when It’s okay to enter, at 11:55 I still had not received a message saying to come inside but it says after 10mins of waiting to enter yourself so I did that and to find out the lady at the desk says I have to reschedule because of “time management” which I’m not sure what that meant and the earliest they could get me in was a week later which seemed very unprofessional seeing as they canceled on me last minute. I’m a very understanding person but to drive 40mins and get canceled on when a phone call could have been made or text message. It was a huge waste of time to drive 40mins and sit in the parking lot for 15mins waiting for them to text me and never receiving anything and getting canceled as soon as I walked in. 4 ladies standing at the computers and I couldn’t get a phone call or text telling me earlier they needed to reschedule. I will not be returning due to lack of communication between client and salon.

Jeni Cloud listened to what I wanted and delivered the best cut and style Ive had in years. I love the keratin and argon oil product. I lost a lot of hair last year when I was sick. My new hair growing in is completely different. I needed help knowing what was best cut. I love my hair now, I feel more confident and beautiful. Many Thanks!!

Danielle is the best!

Ashley and Brenda do fabulous work!!

I had a great experience with Rebecca. She fixed another hair stylists mess up and now I love my hair.

Excellent

Was only there to purchase a gift card for someone, the greeting received when entering was awesome and service at the register was great. The place seemed to appear upscale. Did not 5 star do to the fact that I only purchased a gift card.

Great stylists and great service! But management needs to understand customer needs as they only allow cash tips (no credit card tip option). I dont always have a debit card with me to get cash and in todays world few people carry much, if any, cash. Always makes my visit stressful if I forget to get/bring cash as I dont want my stylist to go without a tip.

Decided to treat myself to a cut/color for my birthday. Deanna had an opening and booked me right in.She was an absolute dream stylist. I was unsure of what I wanted. After many questions and suggestions with pictures, we settled on a new cut and revamp of my outgrown highlights. This involved 3 different applications of colors and foil highlights, a delicious scalp massage and a yummy sunflower conditioning treatment. Cut followed and a beachy wave style that I loved! Deanna was very sweet and easy to chat with, offering treats and fetching me a drink. Next time Ill try the sweet tea!I left with a complementary sunflower treatment and styling product she recommended.Pricing is higher at Roberts than I usually pay, but the service was very high quality, so you get what you pay for. My hair is soft and shiny, and has such lovely color.I have already booked my next appointment and would highly recommend Deanna!

I was only one with Mask

I have thick wavy and frizzy hair..I also color it..Danielle does an excellent job helping me tame it..its short and sassy and I always leave feeling like a million bucks!!

Amazing place to get your hair done! Love the atmosphere and no wait time.

Was great! Will be back!!!

My husband has purchased 2 gift cards for this place, which I used. The second visit, you couldnt tell I got a hair cut or color. I feel we paid a lot of money for nothing. I asked my husband to not buy anymore gifts for me here because I have been so disappointed. Now looking for another place . Kinda snooty as well. Did not like my 2 experiences here!!

My hairdresser Brooke was amazing

Amazing customer service. Offer all services and accommodates clients.

Amazing people and service. I treated my daughter to a facial and mysellf a pedicure. We brought my 2 yr old granddaughter with us. They were not put off at all. They engaged her in conversation and included her on my visit. Painted her nails and made her feel like ine of the girls. Will visit again and give it as gifts.

Amazing experience. Amazing staff. I loved my massage, nails, and hair!

I have been visiting this salon for years! Its the only salon I will visit to get a cut and color because they always do a great job! Their new stylists must go through an apprentice period in the salon before they are allowed to work alone with a client! It is pricey, but I think its worth every penny

My stylist is excellent and my facial and massage is always great however your manager is RUDE! I have been in your Club Roberts for some time. I spend more than the club everytime I come and I always tip well. Ive earned a whopping .96 to top things offI had a coupon dated April 3rd. That gives NO EXPIRATION DATE for $25 of free product when booking a massage or facial ($70 procedure). By the way I booked a $120 massage, facial and $47 cut and your manager with pure attitude says its expiredThe sweet gal checking people in says to me I am not the first one to ask. She apologized for the managers behavior.As a manager myself I know how important customers are perhaps Roberts salon has forgotten the art of customer service from management.I

Great waxing and nail services. Very friendly and professional staff. Ive been there three times and have never had a bad experience. Prices are fair for what they offer.

Brenda does my hair beautifully.

We went there for a bridal party 2 days before the wedding. Nails came off and broke after 1 day. We got gel & they came off within a day.... Obviously something wrong.

I had a shellac manicure, which I could have done better myself. Nail polish all over my skin and the polish started bubbling up a few hours after I left the salon. Chipped after two days. Will not be going back.

I went in for a root touch up/highlight. My roots were still about an inch long after my appointment, my hair was also turned orange. I’ve gotten my hair highlighted since I was 15 and never had any issues with breakage, after getting my hair highlighted here once it’s breaking off!!! So upset!

The girls are always friendly. Great service. Always love my cut and style. Great stylist.

Stopped by for a walk in and asked how much for a standard haircut. It took the manager over 5 minutes to come up with a cost. I just wanted a ballpark or an educated guess. Wow. I dont know if she didnt want to serve me or if she was making up a price. Either way I was not impressed. I was looking for a hair salon near me because the one I used is 45 away. I guess Ill keep looking. -Unimpressed

Excellent staff and great service! I got a pedicure right before I left for Spring Break.

My friend and I went here for a relaxing girls day to get our hair colored we booked ahead of time we came in and my stylist was great my friends not so much they refused to do 2 balayage and then refused to to do a base color....stylist said I dont have time for that....then we were booked for an hour only saw my friends stylist for 10mins then her stylist actually asked her to blow dry her own hair... like thats what we paid for...then the manager told my friend it was her fault that someone booked us wrong time frame....the 2 stylist that took it upon themselves to pay for her bill because the manager wouldnt budge at all about even giving her base color....this trip was a cluster f*** if u understand but Katy and Alexis would be the only 2 stylist I would recommend after I finish my gift card there we will not be returning....

Alexis Paris is the only person my daughter will let touch her hair. shes great with her. everyone Ive come into contact with at Roberts have been kind and friendly

Such a lovely place yo relax and get a new color and style. Everyone is so friendly

I there hair care products high quality private label . whats even better they have a website now ....

So i wanted to go get my hair dyed a nice ombré from brown to a nice blonde. it seemed to be going well until after my hairdresser added the toner, my hair came out platinum and 50+ colors. not even close to what i wanted. i have been crying for over an hour now because of how much i hate it. it’s a nice salon for getting it cut but please don’t got there to get it colored. i’m on my way now to target to get some box hair dye because i’m so upset with my hair color. thankyou.

Poor poor color service and results. I paid 185 for orange hair and when I tried to have it fixed I was told no one could do it except the one who destroyed it. Nope. The owner of the salon only offers anytime in the next 2weeks!!!! 2 weeks with orange hair I think not. No refund no correction just a “sorry about that”. Don’t go here for color and don’t see hailey she has no idea what she’s doing. She even said “now it’s gonna be a bit brassy but that’s just how it goes”. I’ve been a blonde for 12 years...if you’re good it’s never brassy.....still waiting for my refund. I had to go somewhere else and pay another $150 to fix it. Awful awful. If I could give s negative score I would. Thanks guys

Im a 63 yr old retired truck driver,felt very at ease there. Great pedicure.

Very institutional feeling salon (all products have a salon label? Bizzare)...I was able to make a day-of appointment online and they offer plenty of services, but something about it wasnt appealing to me.

Great salon and spa with a friendly staff. Been going here since I moved to Indy a few years ago and have never been disappointed by the service, products and the people who work here.

High priced of course...but trust them with my hair. I had not had my hair done since the Spa I used to go to burned down 3 years ago. Hair super long and was in desperate need of getting Done. Turned out beautiful!

My name is brandy Cochran visited salon and got ripped.. wanted all over color high and low lights and didnt get all over color but charged for it... calling owner everyday

I use one of the stylists whos worked there the longest, which increases my cost (Cost raises expedentially w legnth of stylists experience). To me its worth it bc Ive never walked out unhappy! I started going there bc yrs ago I had been having someone just dye my hair. Some jerk had taken dyes from different pkgs switching them. My blonde hair had black dye all over it the day B4 I was going on vaca! A former stylist took me in & salvaged my hair. Big cut & light brunette for cpl months but saved me! When she left I was switched to my current lady who does a great job highlighting & cutting ea time.

This place is amazing! I will definitely be back!!!

Awesome

Largest and oldest day spa in Indiana. Very CLEAN and professional.

I would not recommend this place to anybody. Their stylist, or at least one of them, totally messed up my daughters hair. Of course they promised her the moon to correct the situation. They didnt make good on their promises and customer service was awful to say the least.

Everyone was so wonderful and kind, Id recommend it to anyone!!!

Jennifer B is a wonderful stylist!

Loved the friendliness of the staff and Stacia gives a wonderful facial!!

Ive been going here for years I always get a good cut and color. I find there pedicure area uncomfortable.

Since I’ve had several people ask me what happened at Roberts Salon and Day Spa I am now going to give the entire story. I was in need of a haircut and was recommended this salon by a friend. Since this was my birthday present, I decided I would treat myself to a salon experience. You can’t go wrong with $35 haircuts, right? Wrong. Initially my stylist hardly trimmed my hair. What I asked for was for it to be thinned out so it would lie better (it’s thick and gets poufy around the crown). Not much was done aside from my ends being trimmed and a balayage. After a day or so I decide that it’s still too poufy for my liking and desired a correction. I scheduled to come in Saturday. We talked about making my hair a bit more even. I told my stylist if it meant taking a little length off of the bottom to make it appear more even I wouldn’t be totally opposed to doing that. I didn’t realize that what my stylist was doing was giving me what she even called a “scene mullet” (if you don’t know what it is think about the kids you saw hanging at your local mall around 2005). The front length and bottom remained relatively the same, so I didn’t notice the massive discrepancy between the back of my hair length (not even 1 ½ inches at the longest) to the bottom and side layers (around 5 inches in length). Mullet. A flipping mullet. Not to mention she cut off quite a bit of the balayage I had just spent $70 on. I can/will provide pictures of my before, what I asked for, and after. So a few more days go by and I decide that I absolutely loathe my hair. After a few unsolicited opinions and a few I asked for, I decided I wanted to get my money back. I couldn’t get my hair, but the money I spent to acquire this atrocious haircut for my birthday (and months before my WEDDING) back in my bank account would make me feel better while I licked my wounds. I called the salon and was never contacted back by management, so I made an appearance in the salon in person. I was set up with one of the head stylists Michelle. She confirmed that my haircut was a disaster and vowed to help me fix the mistake to the best of her ability. She gave me her personal cell number. I contacted her within a few days to bounce some ideas off her about styles and colors. She told me to text her on or after Wednesday May 25th, which I did. I received no reply. Saturday June 4th I sent another text to which I received no response. I again called the salon to let them know what I was told and what was going on. Wednesday June 8th I received a text asking me if I could come in the day OF at 3:30 (mind you I work a full time job and my daughters father was at Army annual training). This was after I had called Roberts complaining. I simply told Michelle management can contact me. I left a bad review on the page to which Julie Beckham reached out to me. I went to make another comment several days later and she BLOCKED ME on Facebook AND the comments on my Facebook review were deleted (?!?!?). She was very condescending to me over the phone as well. I would overall never suggest this salon to ANYONE. Bless your heart if you took your time to read all of this post. I have more specific times and dates but they’re not on me as of right now. I was finally sent a refund check in the mail. Julie told me over the phone that they *usually* don’t do this, but since I pressed so hard they refunded me a whopping $45.

Excellent services & staff! I have been going here for just about 10 years!

The best nail, hair and personal pampering in Central Indiana

Been going there for years. Great service and really good products!

Successful consultation with curly specialist

I have been going here for over ten years! They are the best!!!!

My wife loved the facial she received from Roberts

Always a great experience!

Average experience there, overall was just okay, but expected more when paying close to $90. Was very disappointed that I had to ask them to finish blow drying my hair after getting color and it washed, felt like that was expected when paying to get hair done.

Diane Silvers is the best masseuse!

Well I was ripped off by the owner so I would not recommend.

Amanda is amazing with short cuts!!!

Great plsce!

Customer service was excellent

Love love love this place

Love this place!

Facial was amazing massage was terrible!

Love this place!!!

Great service

Ask for Amanda F.

Un lugar muy limpio,! Pero el personal muy serio .