Overall a good place with standard PF equipment. First time I have been there as I am traveling. Took a shower and was rushing to dry my towel before I left. The guy cleaning the showers saw me using the dryer for a second to help me dry my towel a little bit more quickly. He told me the dryer’s shouldn’t be used for drying clothes because of overheating. The dryer turns off automatically after a short time and I wasn’t using it profusely. I have a long drive ahead of me and didn’t want a wet towel in my car. He told me I should talk to the front desk about this since these dryer’s aren’t designed for this. Really?! After trying to dry my towel for less than a minute…? I left.Without him overreaching, this place would be a 5-star gym. I hope they talk to him about this because I doubt it’s a common problem. It’s a shame that my one (and probably only) experience there had this incident.Let’s please be more respectful to patrons and remember people have hard enough time coming to the gym in the first place. We don’t want to be judged further for trying to dry our towel a little bit faster when we have a long road trip ahead.This happened around 9:30pm on 9/1/21.

Hey, PF Black card customer. I always have a decent experience here normally come at a slower time. The one here on verde is the most convenient for me and my wife.Any chance we may be getting some upgrades in the near future? Total body enhancement? Fresh equipment? I know there are other places close by with a few more options and features. Seems this location has been around a while and needs a little TLC. Just me?

Getting back into working out has been a lot easier because of Planet Fitness. The fact that the app allows you to scan the machines/equipment and see tips on using them has been very helpful, and there always seems to be enough machines & equipment to go around. The machines and features that I’ve taken advantage of don’t even really cover everything that’s available either, and I look forward to trying it all out! I’ve already gotten my husband converted over to PF (and he was a lifelong golds man), so I’ll definitely keep on referring to friends & family!

Always open when I need you. Clean facility and great equipment thats operational. The staff is friendly and knowledgeable. The environment is perfect, the members are very respectful and encouraging. What more would one want or need?Milferd Brock, Sr

Love this gym! Always friendly and clean. Good quality and quantity of equipment. Great staff.

Staff not friendly this evening. kinda lazy, blah personalities, didnt feel welcomed and when leaving big white guy leaning on the counter looking like he hated his job lol didnt get spoken to at that moment either as he just watched us walk by. not necessarily bad but could def be better at customer service.the crowd this evening was a little weird. hearing people slam weights down and yelling a bit.not the worst but def prefer other PF gyms. management and staff needs supervision and training.

The people at this gym in particular are gross, they never clean after themselves! Ik that’s not the business fault they do a good job cleaning up 🙂

Update: Initially this was a one star review, but the manager, addressed my concerns immediately, while I was still on premises, which I thought was extraordinary customer service.I was in the 30 minute circuit room and a trainer was in there with a client doing multiple reps on one machine. I waited a few minutes, and then finally said this is the circuit room. Jessica identified herself and told me to go around them. I pointed out, the sign says to do these in order. She said “I’m the trainer here, you can go around”. Two questions: 1. Shouldn’t the trainer be the one enforcing the rules? and 2. Was there no other leg machine in the entire building that could help this member reach their fitness goals? Seriously, people, come on.

Mask not mandated in SC so the gym doesnt require it, which is weird because planet fitness is a chain and on the website says mask are required. The sign says it, but Its not enforcedStaff was nice though.

Manager Scott should be fired for being no professional. My friend went into planet fitness to workout and was called a Niger by a Caucasian woman. The manager did nothing!!! In this day and age you cant workout being called a night. We need answers P.lanet Fitness

Stay Away! It’s a breeding ground for thieves. If your a thief and live to break into lockers this is a place for you as management doesn’t do anything to prevent it. Take a look at each of the men’s lockers and I should have known. All the lock fittings all all smashed up. Needless to say 4 of our locks were smashed open last Friday morning, I requested a police report, incident report and a call from management and got nothing. If your thief please come break open the locks, they won’t do anything. Your kind of lifestyle is promoted here. Finally they need to include in there signs not only there not responsible for your items stolen or etc, but we also won’t do a thing to prevent it!

Planet fitness doesn’t require masks but the “recommend them” I walked in the Verdae planet fitness and I scanned my card and the guy told me I needed to put a mask on or he is to ask me to leave. I explained the logic that i have to wear a mask to scan my barcode but to walk freely around the gym, i don’t have to wear one. Not to mention a mask isn’t gonna protect me from all the things I touch at planet fitness, especially when you got people who choose not to sanitize the equipment when they are done. The guy proceeded to tell me that if I didn’t leave, he would call the police on me so I went ahead and left.It’s a business like this that is a disgrace to our country and the people who enforce this unconstitutional mandate. I won’t be going to this unethical gym anymore.

Its been a very peaceful and friendly environment. Also, my experience with the staff has been very positive as well. I love it.

Honestly, this isnt a great planet fitness location. Probably the worst one Ive been to.

I do a lot of travelling for work so Ive got the black card membership. Usually when I stay out of town I find the nearest planet fitness to go to. Came to this location on a Tuesday night and As I checked in not one person greeted me and there was noone at the desk but 3 employees. As I was working out I noticed numerous members walking around without any mask. They do have signs up stating that everyone needs to wear mask but it appears nobody is Enforcing the policy. I also notice trash on the ground like paper towels and what not. As I finished up my workout And was leaving I did not even have one of the employees tell me bye have a good night or anything. Im pretty sure what ever they were talking about was more important than telling me to have a good night. I think next time Im visiting Greenville I might just try one of the other Pf locations. I didnt get a friendly vibe from this one like other locations.

I have a membership for planet fitness so that I can use locations while traveling fir work. They have tons of locations across the US and havent been anywhere that didnt have one within 10 miles.This location was great. Friendly staff and very clean.Only downside is that no locations have free weights for squats, deadlifts, or bench, but have plenty of other machines to get a great workout on the road.

The person that answered the phone was very polite, patient and helpful.

Its good for what it is.

They take Covid regulations very seriously. Everything was socially distanced and sanitary. Love the mask policy when entering and exiting and going between machines. I feel very comfortable there!

I give 5 star for the gym at that location and 1 star(!!!) for that rudest in the world Latino lady who cleans the gym she yelled at me because I was not wearing a mask. What in the world she is thinking of herself to yell at gym members ?????? Just because of her I was about to cancel my membership. Had to go to another location... dont want to deal anymore with that non-professional lady. She scares customers.all other staff were kind! nice condition of machines and enough room for everybody to work out. really enjoy going there.

I originally left a critical review due to their terrible, anti-customer cancellation policy. After speaking with the General Manager on the phone, they finally decided to cancel my membership. This was a good decision on their part and I have decided to change my rating from 1 to 2 stars. I would have given a 5 star review from the beginning if I had not been forced to take time out of work repeatedly for the past three months just to try and cancel my membership.Planet fitness should be more like Amazon if they want to keep their customers. When I cancelled my membership from Amazon, not only was it easy but they even gave me a FULL REFUND for the time I had not used their services. I doubt Planet Fitness will refund me for the past three months but they should.

New facility love it cant wait to get back to get another sick arm and chest day💪😄

Lovely staff, very clean, social distancing but it’s so spacious you don’t notice.

Asked for information to join, was handed a brochure and told to go on-line.

I have been a member for this gym for over a year now and have refrained from any negative commentary. However, after today, I definitely may consider joining a gym elsewhere. Aside from the lack of cleanliness overall and lackadaisical attitude from the majority of the staff (e.g. slumped over in a chair without a mask on in the mornings or being on their cell phones when you walk up), I don’t believe this location is very safe after my situation this afternoon.Today, my blue lock was cut and taken from the men’s bathroom and my stuff had been jumbled with in the locker. I told the front staff man who was working around noon and he wouldn’t even look me in the face when I asked if he could do anything or look at footage. All he told me was to “file a police report” if I wanted. While I realize there aren’t cameras inside the bathroom, there was no sympathy or sense of urgency. Hopefully my identity wasn’t stolen today.

They have safety protocols in place such as 6 feet apart, wearing mask. Cleaning of equipment and the facility itself. Love my Planet Fitness!

One word... unethical. I had a membership through my insurance with Tivity Health. I upgraded that account to a black card to be able to tan. At that point, I was paying ~$13 a month to PF (the difference between the cost of my standard membership which was covered by tivity and the black card). Once I no longer had Tivity, I still wanted to continue with PF so I signed up for a black card directly through the gym. At which point, it was my understanding that my previous tivity account would be cancelled in order to open the second account. However, that was not the case. The account was left active, which lead to me to end up paying for 2 accounts for over a year! After realizing this, I spoke with the manager, Reevah, attempting to get a refund for the account the shouldn’t have been active. She was rude and unhelpful. She told me that it was MY responsibility to make sure the first account was cancelled, not the employees. She was never apologetic, nor did she offer any resolution to this issue.It is completely unethical that anyone would ever be allowed to have 2 separate active accounts. Planet Fitness makes more money off members who either don’t show up or just completely forget they have a membership than they do paying members. (You can do a quick google search on this if you’re curious). I was loyal to PF for almost a year! How is it too much to ask to get a refund for a second account that should’ve never existed in the first place? I will NEVER join another Planet Fitness again.

Great place to workout BUTDuring coronavirus there were many people who didnt even have masks handy. I would have been ok if they took off their mask at a machine/station but someone people didnt have one on their whole visit.The policy said they are required but the employees made no enforcement efforts.

I love PF ❤️ Everyone is very cordial and I love that all of the equipment more or less has usage instructions. The perks of being a black card member are great! A hydro massage after every workout is like heaven!

New requirement starting August 1st to wear a mask at all times, including when lifting. Looking elsewhere after 1 1/2 years here. It has been mostly positive. W.H.O explicitly warns against wearing a mask while exercising. Look it up yourself. Otherwise it was a good experience.

Social distancing rules in effect, Every member abides by the mask policy clean Respectful of others space, Members services greet with smiles. I drive 30+ miles for the atmosphere in this facility!!

I was denied entry for not having a mask. And you call yourselves the judgement free zone

They’re refusing to pause memberships due to Covid - it’s funny because they allowed pauses when cases were a lot lower! It’s even more funny that this club allows members to walk around with masks. I get that you don’t enforce members to wear masks when they’re working out, but they’re okay with members who are not working, not wearing masks? People literally walk inside without masks on. There’s even a review on here about someone catching Covid from this club and I’m not surprised, just saddened and highly disappointed.Editing to add - I reached out to my club directly about this, Im writing this review because of their response. Im giving one star because I asked to pause my membership and was told no, that they were no longer pausing memberships for Covid.

During this Pandemic, members have been walking freely throughout the gym without a mask. No one on staff is telling members to put a mask on...There should be an announcement every 15 minutes on your music system, notifying members must wear masks. Or membership will be frozen, and enforce it...Even some members of your staff do not wear it properly.

The Planet Fitness in Mauldin, SC is one of the newer and well maintained gyms in their chain with very nice employees....... UNFORTUNATELY...... NO ONE is following the MASKING POLICIES clearly posted and adhered to at every other Planet Fitness I workout at across the Southeast. RECKLESS and dangerous behavior like this should not be tolerated by the franchise. Planet Fitness Corporate should intervene with this franchise. Wildly irresponsible!!!!!!!

Clean facility, newer machines, friendly staff, good location

I have been going to PF for a few weeks now and I really enjoy it. I can only tell you about my experience and cannot go off others experiences. I love the fact that it is open 24/7, and if you go early in the morning it is quiet and not many there working out.If you are new to working out I would HIGHLY suggest the 30 min express area and taking that class that is held there as well. I took it and the Trainer (Jessica) was able to walk us through each station and gave us tips on what to do and what not to do.My tour was given to me by Alan and he was very helpful. The facility is clean and the machines are easy to use with space to work out. Staff have been helpful as well.

Great gym to work out in

I like not feeling pressured to Look like I have been working out my entire life by seeing my fellow patrons with their own goals and aspirations...no matter what level they are starting from.

The facility is always clean and the staff are very nice!

I love it here 💖

Place is clean in appearance and the staff is friendly fly and the atmosphere feels fun and inviting. I enjoyed coming here with my family and the facility is large and spacious leaving plenty of room to not feel crowded. Management seems well and again, desk staff are always going around adjusting and cleaning g to keep the place looking top tier!

Clean and friendly environment. Staff is very friendly and accommodating. Equipment is kept in good operating order.

I had to get a membership because Golds is closed but the facility is nice with updated equipment. Its just the staff sucks & is kind of annoying. Well at least the morning weekend shift.

Oh you want to buy a water with cash? Forget about it they’re “cashless”. Oh you want to go to the water fountain to get a sip of water since they’re cashless? Forget about it. Taped off...

Good facility very nice staff

Clean and spacious

Great staff and gym

Needs cleaned better

Friendly staff, masks are REQUIRED, and social distancing and cleanliness are evident. Prices are great, too!

The place is clean, neat and well lit. The equipment is brand new and great to work with. The staff is friendly and courteous. I couldn’t ask for anything more. I HIGHLY recommend it!

Best $ I spend all month. Plenty of equipment. Always friendly staff. I see them clean often and you can’t beat the tootsie rolls on the way out.

Clean gym, but small facility compared to other PF gyms. Went around 7:30 pm and it was not crowded. Plenty of treadmills, however, I would rather see fewer of them and more variety of equipment or larger floor space for floor workouts. Not crazy about waiting to have your ID scanned, though that seems to be the general rule of PF chains in this area & not something that was done in the previous state I lived in. Probably, will try another Gym to have a more varied workout.

Excellent customer service

Older place but nice and clean. Might need some maintenance on certain machines. 30lb curl bar had loose weight and row machine cables were worn. Bathrooms and showers nice size and clean. Nice staff too.

My Black Card membership continues to prove its value. I train at several locations state wide because I travel country wide.Definitely Get Some!!

I always go early morning.Gym is always quiet. Staff overnight is very friendly and helpful.Bathrooms, showers, workout area is all always very clean.

The gym is full of plenty of equipment, mostly new. The staff is friendly and helpful in all ways. It is clean and the people who go there to work out seem to be helpful to new comers. I have just joined and looking forward to become a active member.

Great place to workout!

The employees are very friendly and helpful. Love going there knowing Ill get a warm welcome. Its a great place to exercise! The only thing that I dont like is that there isnt much room to do floor work. Other than that I love it!

I can’t say enough amazing things about this Planet Fitness. I have created a family there and it has become my “getaway” place. I love the staff and the people that come in. Everyone is so friendly and it REALLY is judgment free!I can’t express how much I love the personal trainer they have. She is truly incredible and I will never go to a different Planet Fitness after finding this one! Love, love, love!

Love it!

Love this gym! Ive been going to a gym for 2 years that my employer had and switching jobs made me look for a public gym. This location is so very clean and everything you get with the $22 a month membership is absolutely worth it!! Highly recommend this gym.

I love this gym. I have the black membership card so I can go to different locations and I think this one is pretty darn nice compared to some of the others.

Super clean and very nice!

Good attention

As a truck driver i have visited many planet fitness locations and i must say this one is one of the cleanest ones i been to. I also got to speak with a night time employee who happened to be cleaning the ladys locker/bathrooms and he was very sweet and pleasant. Definently would come back.

Even as a planet fitness goes, this one is small and kinda old. They have about 1/2 the space I’m used to. And it’s very crowded, even later at night or early in the morning which is when I go. For $10/mo I guess I shouldn’t complain. We all know what a planet fitness is. But it’s really too bad this is the one that’s closest to me.

Nice space, plenty of room to work out. Staff is great aswell

I love this place so far. There are plenty of treadmills, so I dont have to worry about finding a spot after work. I was concerned that there were no fans on the treadmills at first (the Y spoiled me), but the huge industrial fans create a constant breeze and keep everything very comfortable. There is enough white noise that conversations arent intrusive and it doesnt feel claustrophobic. I havent had much employee interaction beyond them scanning me in, but they seemed friendly. Highly recommended.

I really enjoy this gym. Having a membership has helped me to stay motivated. I enjoy going to a gym where I do not feel intimidated or judged. Facility very clean. Friendly staff. They greet you coming in and tell you to have a good day when you leave. Highly recommend.

Spotless gym with great equipment choices. The staff member on duty Saturday night was very friendly and professional. I would recommended this gym to anyone looking for a nice place to work out.

Love it clean

I don’t usually do reviews to complain but I have to this time. This location has awful costumer service. Spoke over the phone with this lady and she had absolutely no interest in helping fix a situation. Whether it’s an issue from my end, or theirs, she could’ve been a lot more helpful since that is her job. Very unprofessional.

No lunks! That means no judging, no grunting, no slamming weights. Workouts for non gym rats.

So cool

The manager there is very unprofessional and rude

This has been a very well run gym since I started there after switching from the Wade Hampton location, which was also good, but I switched due to logistics from where I live to the gym. The Verdae location has a very good trainer, Mrs.West, who has helped me immensely in the areas I need to concentrate on. I could recommend it, especially being that there is no contract, as some other gyms have, & the price is reasonable.

They offer allot more workout machines than other places. Machines are clean which is important. The staff is kind and courteous.

The manager is so unprofessional and rude

Clean and the staff are great. My husband goes 2x a day and they get to know you there. Its only crowded during the expected times (early morning/lunch/after work). And it does get pretty hot in there.If you sign up, the black card is worth it for the massage chairs alone.

Love it

Great place to work out.

Comparing to the Simpsonville PF. Verde PF was messy. Weights and equipment laying everywhere. The shower curtains had black mold on them. Heavy dirt and dust around the treadmills. Needs a good cleaning. The Simpsonville staff are always actively cleaning the equipment, vacuuming, shower areas are clean.

Love going to exercise here very friendly staff and gym members.

Update:The only thing I actually care about any PF I visit is the quality of the arc trainers, kinda my thing, and I’m kinda an expert (😝), so as long as those are functioning well everything is on the periphery for me. Arc Trainer #86 is the best, well adjusted/calibrated, arc trainer I’ve come across since being back in the Upstate. Somebody put some work into adjusting that machine and I couldn’t be happier!! Keep leveling up! ☺️Bathrooms are fairly clean. Water bottle filler is working properly.Good cross-section of Greenville, diverse crowd. Equipment upgraded and is a well deserved improvement. Lacks some of the amenities of other PFs, but makes up for it in drive and personality. People here are not afraid to experiment with new exercises and programs, which is very cool. I’ve been coming here for about two years and the culture has changed for the better. Aside from the new manager guy (White dude) from Charlotte making people feel a bit uncomfortable, it’s a chill gym. Staff is super-friendly and knowledgeable. Tracy knows a lot about fitness and should be running this place. Location is superb, wish owners would put more money into expanding size and equipment at this location. All of Greenville would come!

Its a great place to start 😊 the price is good and make sure you get the black card membership. 👍 Have Fun!

Great place to workout, just wish they had a childcare area.

Very clean & wonderful staff!

Went in to sign my daughter up for the Teen Summer Program, the young lady was very informative and had good customer service skills

Good workout and nice staff

The staff is friendly the trainer Tracy at the Verdae location is amazing. She is helping me meet my personal goals. The gym is always clean. Very pleased and highly recommend!!

A little small but still a nice PF although there are a couple treadmills in the middle that are under the fan and a light so this creates a strobe effect on those machines while using.

Umm, yeah. You know its a good gym, I love that they have state of the art high end and brand new equipment but the atmosphere is what gets me.They say its a NO JUDGEMENT gym but indeed it is NOT. I feel a judgment in the atmosphere there that is weird. Almost like if you are trying hard and actually look good you get judged. Not trying to be concerned because Im by far not where Id want to be. But they have a donut and pizza day.... that should explain it all. For those that are fat and trying to get skinny, thats a stumbling block! I hate that part of it.But, Its 10 bucks a month. Cant go wrong! Get a membership.

This pf location is VERY small and outdated. There isnt much of an area to do abs or stretching without being on top of someone. It is also packed from 5-7:30 pm. The machines are not very clean or well taken care of. The training classes take up a large portion of the machines and weights, so its difficult to workout at the same time or near the group. This location should seriously consider expanding and updating machines!!! Not up to par with other pf locations whatsoever.

Overall working out here was fine. Right after work (5:30pm ish) is super packed as expected, but due to the small size of the gym made it hard to find open equipment. The staff is friendly and everything is clean. My core issue is that Planet Fitness makes it seem like youre paying month to month with a simple auto renew option, when really youre locked into a year long contract and have to pay a buy out fee. If they truly were customer focused, they wouldnt have this kind of fee. This fee is pointless and only leaves a negative impact on the customer. I had a fine experience working out wise, but will not be using PF any more because of these outrageous fees.

Clean and safe place but needs work.

Very clean and nice workout environment

Its very clean and the workers are super nice.

As far as PF facilities go, this one is very small. Not much space dedicated to abs or stretching. Here at 7:30 PM on a Monday and its not incredibly crowded like some locations at this time of day so thats a plus.