Amber was awesome and highly recommend. She is knowledgeable, friendly, professional. After looking at my tires she pointed out some concerns and recommend replacing all 4 for good reason, safety and long term benefit. She priced 2 brands and explained the advantages. Not pushy at all only educating showing features and benefits. The tires were installed quickly and the paperwork completed. Very happy and highly recommend...

NTB services is great they can services your car needs!!

Experience was not good. They didnt have the tires that was ordered online. Was told to go to a different NTB 15 miles away and I should call them to let them know I was coming. So called the other NTB and they said they cant do it and they made an appointment for another day...but then failed to get my information like phone number and what kind of tires i needed. Customer experience pretty low.

Bought 2 new tires that was suppose to be mounted and balanced. Had shaking in my steering for weeks. Tried to take it back and always got excuse that theyre busy. Took my vehicle to another place and they revealed that NTB never even balanced my tires. Poor work. Poor service

Had a oil change and tire rotation but didnt get a tire rotation.didnt check air in tires like they normally do. Was unhappy with service this time might have to find somewhere else to go

Paid to have a tire patched. Tech removed metal debris and said there was no leaks. However tire is obviously still loosing air. Went back to this location to have them look at it AGAIN and they tell me I have to wait 2 1/2 hours. After paying for a job that wasn’t done or done correctly you can’t take the time to properly rectify the problem. I’ll never shop at any NTB again.

Had work in Greenville to do and was getting ready to head back to Atlanta. Hit a pothole and put small gash in tire sidewall. Nursed the car to NTB. Let me tell you, the sweetest young lady named Tamerin is off the chart with her customer service skills. Thanks for getting me back on the road so quick Cameron.

Without high pressure scare sales tactics.

Robert was extremely helpful in getting Michelin to honor my warranty. My dealership advised i needed new tires and suggested tires out of my price range. They never mentioned my tires had a warranty. My husband always used NTB. As a new widow I was unsure as to what tires I needed or if I needed them at all.. Robert looked up our NTB history and clearly explained the best options for my needs. I did not feel pressured to buy something I didnt need. Robert is knowledgeable, honest, professional and truly cared about my safety. I highly recommend NTB. While Im sure all of the NTB employees are very good i will ask for Robert to assist me in the future

Very friendly, and Great costumer service.. Did a Awesome job with my vehicle and took special care...

Great service fast service Took my Audi there to get a new alternator and battery and oil change and it was excellent service definitely going back there for any future work on my car

These guys are a good collective, but they have one problem they can not look after young personnel. One such young when replacing one wheel made so many mistakes that I had to pay from $ 200 pocket.

This is the first review I ever wrote. I have been going here for sometime for everything. Bought 6 tires in over 3 years(unfortunately). Last tire i bought was six months ago, it literally ripped apart. It was an expensive Goodyear tire. They promised to call me back didn’t do that! They wouldn’t help at all. I wouldn’t go here if someone paid for it. Absolutely never going here. Nor will my family or friends. Garbage customer service. Just the worst

Very professional. And speedy. Nice waiting room.

Friendly competent service

I came in for brake check.found out I needed rotors.i was in and out in no time.staff very friendly.thanks harry for taking care of my car.any future needs I know where to go.to all staff u are awesome.joe Halsey

Always fast and efficient. Friendly service and about the only people I trust with my car, other than the dealership.

Frank is an experienced veteran. Competent and well run tire service

Good service and quick, really helped us out of a jam when we blew a tire while in a short road trip.

Very good people in and out quickly

Great tire sale going on. I bought 4 new tires.

The Staff here and the workers are just great people! They definitely go above to ensure the health of your vehicle is up to par! If you call and schedule ahead they take such great care of you! It’s at high demand because of their great service ! Thank all of you who work here sweating and getting dirty to ensure all the vehicles are well taken care of!

Quick service, reasonable prices. Good service.

Love this place, those guys in there are always super helpful and friendly. Clean restroom, nice comfy chairs, tv, and free coffee. They rotate tires with every oil change at no extra charge. I will always buy my tires here!

Nice people. They do a great job on anything you need done.

Make sure you ask the tire prices twice went up $22 a tire once we arrived for purchase

Made an appointment for an oil change and tire rotation. Got in at the appointed time, had me out in no time. Nice clean shop. Very helpful staff. My new place for service. 👍

Helped us with checking our tires

100 dollars to even check the fuses insane pricing here. Though the one redeeming feature was the man behind the counter, was so helpful and awesome talk about service.

Good fast service

Seemed to be a fair price, they even let me eat since I hadnt eaten all day because I was busy, and all the work was done really quickly

Quick service. Willing to work with me for my needs. Typically I get an appointment when I go bette, today was a drop off. They were still really quick and able to accommodate me.

Nice staff, clean waiting area, and they get you in and out

I have recently needed service on my Kia. One time to, get a new battery, and another to repair a tire that had three nails in it. Both times were close to the end of the day, before closing. Each time a service tech was able to work me in. The last time I was there, for my tire, Philip Cleveland took my call and set up a time for me. When I arrived they obtained all necessary information, updated me on the tire and went out of their way to see if I had a warranty on the tires I bought through them. I did and was able to say $50 off and get a new tire that I needed. Each time that I have used NTB, at this location, they always make sure someone will be there to assist me, if not they let me know when they are available. I have been very please with the customer service and care that I have received. Thank you Philip, you did a great job!

The only place I am ever going to for services for my vehicle from now on. Great staff and excellent customer service!!!!

Frank is super nice...they do good work!

There’s no point in even making an appointment because they don’t start on time . My appointment for an oil change was 11:30 am and they didn’t even touch the car until 1:30 pm .

I have bought several sets of tires here over the past 10 years. They are never able to help me when I really need it. Went in needing a tire repair 3 different times only to be told booked solid and cannot help me. Im done with taking care of a company that wont take care of me. They have done same to my children as well. They also use pushy sales tactics that offend most people. Poor attitudes if you express dissatisfaction. My advice is Firestone if you need real help right away. More friendly folks too. Called them from Tire Kingdom parking lot after being rejected and they said we can help so come on over. If you wonder if this is true ask about a tire repair when you walk in for a new set. You will see the real tire kingdom right then.

This is the best place I have found for oil changes and Mr. Frank is the best.

1 star because 0 is not an option. Im sure the management of the Chalmers road store would be absolutely thrilled to know that their employees start turning business away at 6pm, an entire hour before the store is supposed to close at 7pm. I could understand if they were busy and could not work anything else in, but EVERY single bay was EMPTY and all the employees were sitting around in the waiting area. Before I was even asked what I needed done, I was told We already cleaned up and we not taking anything else. I sure wish my job had a sit around hour at the end of each day. Needless to say I am not impressed.

Very good service. Took my car in thinking I needed new brakes which were going to cost a small fortune, but was called later and told the brakes looked great and did not need replacing. They easily could have done the work and charged me for it, but didnt which I really appreciated. If youre ever there, ask for Ryan; he was very friendly and didnt force any extra warranties or services on me.

I just needed some air in my tires and this place helped me out quickly! I only waited a few minutes and Jacob was super helpful. Great customer service all around. Will be back!!

TPMS sensor went bad. They told me I needed a new tire as well. They tried to charge me twice for mounting the same tire. When they were done, the car had a bad vibration at highway speeds that it didnt have before. Brought it back and re-balanced. Still have vibration.Service at this location has gone downhill. AVOID.

So great! Frank was really nice on the phone and in person and got us in and out with a new tire extremely fast! Not a bad price either!!!

They did a great job to take their time to do the job right thank you very much

5 star all the way!!! Thank you Frank and his crew. We are hauling horses and passing thru town. We had an issue with 2 of our truck tires, and they luckily had them in stock, competitive pricing and expedient service. You saved us from an unwanted 3am roadside call. Thanks again for the best service even on a Sunday!!! This is my new go to tire place in SC conveniently located right off 85.

Everyone was very nice and helpful. Not too bad on pricing either. Waiting area and bathrooms were dirty though, only complaint.

Excellent service. Extraordinary professionalism. The management & staff are skilled beyond comparison in the auto repair business.

Fast and friendly service.

Fit us in while traveling

This will be my 3rd vehicle Ive brought here on a consistent basis... The previous managers were understanding human being the woman they have here now is not. Very condescending.. apparently my previous oil change notes were written in my account stating that I needed new tires... So I come in for a routine oil change and requested to have my tires rotated being that I had suspicions that they did not do so with my previous oil change... in a very condescending tone with a firm clap of her hands together she tells me that they cannot rotate the tires being that I need new ones...I wont be returning and am discouraging anyone else to. Since management changed it seems that they try to fleece you for every penny... btw... please look at the pics of my tires that needed to be replaced

We were travelling from Georgia to Maryland and we had a tire issue with our truck we called these guys they were very nice on the phone we went there and they helped as above and beyond help to solve our problem. The price was very fair and reasonable. Thank you very much for treating us with your best customer service!!

Its my go to mechanic. The staff are awesome, and very helpful. Honestly they keep me coming back. Prices are fair and thier work is reliable. I highly recommend.

Jacob was awesome he had two call outs that Sunday morning and his attitude remained positive and he still managed to get done with my vehicle in a timely manner with an oil change and front brake replacement. Awesome job Jacob your truly an asset to your company and hope management appreciates your worth.

Buyer beware. I took my 1997 Ford F350 in for a new set of tires, Cooper RTX 235/85R16. The work was done promptly and so far as I can tell to a good standard. I bought these tires on their buy 2 get 2 free deal that requires you to purchase an alignment package. After they completed the tire change I asked about how my alignment looked and they told me due to the length of my vehicle they cannot perform an alignment. Well I guess that is $105 (the price of the alignment package) Ill never see again. At least tell the customer before you do the work that you cannot honor the alignment!

Went in for a oil change and they told me they couldn’t do the oil change cause all these things were wrong and tried charge me 300 for parts that didn’t need to be replaced took my car somewhere else and got a oil change with no problem

Jacob did an outstanding job. Squeeze my van in for an alignment. Found bad tie rod. Had tie rod replaced and alignment. Fast forward one day. Traveled to nc, never had such a good ride. Frank and his team are amazing. Been going to ntb in NC for years, but I gotta say this store is by far the best.

Honest people.

Made online appt for rotation and balance. In and out fast. Very pleased.

Eddie Williams is the best. My wife and I entered the store at closing time exasperated and frustrated. Although he did not have to, Eddie assisted us with the purchase of a much needed tire after hours. His patience, product knowledge and willingness to assist was a great help. Thanks again Eddie!

(I am using my fiances account)I am very upset. Yesterday I called and got a quote for an oil change, tire change, and brake change. I was told 30$ for the oil change, 20$ per tire to put my tires on, and they would have to inspect it for the brakes. At around 2:30pm today I took my car in(07 Rav4 Sport). I just wanted the new ties put on and an oil change. After waiting in the lobby for an hour the man came out and told me when he took the tires off my car was unsafe to drive due to the brakes needing to be changed and the front two rotors needed to be changed. He told me he could not release my car to be driven and that I could only have it towed away if I didnt get the brakes and rotors changed. He also told me my car only took a special synthetic oil type that was more expensive than normal oil. I asked him how much this would all cost me since I couldnt just take my car and leave. He quoted me $731.44!!!! That was after a $100 discount for fixing all four brake pads. I told him there was no way I could do that and he asked if I had any friends or family near by that could help me. I told him no. He proceeded to give me another discount and an oil change free of charge which brought the price down to $682.44...I found this a little ridiculous and tried to call my fiance but he was working and there was nothing I could do. He didnt get off work until 11pm so I had no choice but to call my grandfather who lives 10 hours away to wire me 300$ to cover what I couldnt after emptying my savings. He charged me $78.00per brake pad(I needed 4) and $124per rotor(I needed two) and some other things I didnt really understand on the receipt. These prices seemed so steep to me I asked to keep the break pads and rotors. He would only give me two brake pads saying one was from the front and one from the back but he gave me both rotors. The brake pads definitively needed to be changed but the rotors were fine. My fiance used to be a mechanic and he was very very upset. Also I looked up prices online. My car does not need synthetic oil, brake pads were about 30$ the most expensive I found was 98$ and they were made for racing, Rotors were about $45 the most expensive I found was $109 for racing. I feel very taken advantage of and used. I did not have that money to spend. I am an expectant mother and struggling right now. I am going to see if I can take any legal action. I do not recommend this place especially if you are a woman or you dont know what your doing. Almost everyone who came in for the 5hours I was waiting needed something extra done to their car than just what they came in for.The only good thing I can say is that all the workers seemed very nice to me, probably because they were ripping me off.

OMG!I fort want to say they need a 0 star, because some people like NTB at 108 Chalmers Road in Greenville, SC really, really deserve one.I wish that I could AT LEAST comment about the car service that I received, BUT unfortunately I didn’t even make it that far.I toggles there today as my car is in need of an alternator, the young lady at the desk said there’s nobody to do the work today, but we can at the very least look at it and have it diagnosed, I said: have someone do it the next day, okay so that was a few minutes to 5 o’clock, so I had a seat and waited and waited, then I came up to see what was happening, I heard the girl in the front saying something to the short gentleman, and I heard him yell out: well is she here, and I began to walk up, and they looked at me and stopped talking so I knew it was me they were disgusting, so I sat down up front.He dilly dallied some more then finally goes to the care with a jump, I do not see him even attempt to jump it, then he walks back to the front throws the keys on the desk and walks in the shop area, and the motorcycle guy, and the front desk person look at each other and say what’s that all about, then the front desk girl continues her cleaning with another girl, and the motorcycle guys walks in the shop area to talk to the guy to see what was going on with my van, comes back says NOTHING to me, and then they explain it to her, and she says we’ll explain it to her meaning me, they do very dry and reluctantly, saying they need to do whatever and can’t do it and then they get in a small thing about who was and wasn’t going to be there tomorrow, so I get my son and my keys and call my insurance company to get me a tow truck to another nearby, we’ll know dealer, and they did not ask me anything, and saw me outside after I told her I didn’t have a ride, and just pulled away.Well needless to say, I told every person I spoke to on the phone from the warranty company to the insurance company, as well as the towing company and I will absolutely continue to tell ALL who will listen of my odd, and extremely unprofessional experiences here...PERIOD.So if you did not believe ALL of the negative reviews of posted past.. believe them, they are OBVIOUSLY ALL BERY TRUE.I was treated basically like I was invisible, with people walking back and forth in front of me saying nothing !What a way to treat someone already going through the trying experience.

Very please with the service and wait time! Keep up the good work guys. 8/11/2019

Friendly service. They dont try to sell you stuff you dont need

Fixed my flat tire.

Frank and all of the mechanics are awesome. Always a fair priced and a great experience. Highly recommended!

I’ve gotten tires from them twice over the past 5 years and they’re always so nice and efficient! I went this morning in an emergency to get a tire fixed and they had it done by the end of the day!

Just got off working an 12 hrs shift and my belt decided to break. I called an they took me without an appointment. Fixed my car an had me on the road home in 2 hrs. Very pleased with my experience today!

They were quick, courteous and efficient. The store was clean and comfortable. Cant ask for much more.

ALWAYS GREAT SERVICE! ALWAYS.

Great service manager & staff would give 5 stars but restroom mens anyway

Frank and crew did an outstanding job fixing a mistake by the Birmingham location. My Equus was very grateful, she now rides smooth as silk. Thank you!

Great tires and price. They will do repairs on your car as well but the prices are high and they will only use their parts.

Great staff. Michelin tires cost the same everywhere. Nice waiting room.

If I could give this a negative rating, I would. I took my car to NTB on Chalmers Rd in Greenville in May, 2017. I was buying 4 new tires. When they were done, I checked, and my custom wheels were badly scratched. All 4 of them. Frank, the manager tried to dismiss it as Not too bad. We finally agreed he would pay to have the wheels repaired, and for a rental car for me while the repairs were done. Actually, he agreed to that after I got my husband involved. When it was just me, Frank figured he could bully me into backing down.So after a lot of wrangling, my wheels were repaired.If youve ever rented a car that someone else is paying for, you know that you still have to present a credit card.Which is why, nearly a year later, I discovered that NTB had not paid for the rental car, when the charges for the rental showed up on my credit card.I have to pay the charges. Frank has no recollection of agreeing to pay for the rental.In my opinion, he is untrustworthy, and no one should trust their car to him. Especially not women.

So apparently when you buy the coverage for replacement for the life of the tire, that only really covers you for the first year, then you have to pay $100 when you have an issue like running over a nail. Pretty poor customer service and ridiculous and misleading policies.

They were fast, nice and courteous will be going back again for anything else I might need for my car

Got slash in front tire while traveling stopped at the NTB at Chalmers Road in Greenville SC. Fast Quick Kind GREAT SERVICE. Could not have gotten better help and advice!Thank you, NTB Chalmers, SC

Went in to make an appointment and they took me right in. Services were great!

Nick Conger is the best damn tech on earth. Woop!

At first when I called the woman answered the phone then hung up, after calling the NTB on woodruff rd the man there told me he didnt have anyone to do a transmission flush and to call the one at this location an I did, but after I called the woman back she asked what year was my car and I said a 98 Expedition and she told me that they do not really mess with that sort of thing exactly with that age on it. Im not Impressed with that woman. Sounds like she didnt know what she was talking about.

Always fast and Friendly.

While traveling through the area on a road trip my car developed a shimmy. Female, senior, traveling, Sunday...now what. Found Tire King on line. Drove over. Place was busy but service by Cyle was excellent. In less than an hour I was on my way. The car was test driven, problem of rolled steal belt in front tire identified. Tire was replaced, put on back so front end would have even tires on it, balanced and the price was reasonable.Thank You Cyle!

Knowledgeable, friendly staff, Excellent service everytime!!! Why would you take your vehicle anywhere else? Go see Frank and the guys at NTB!!

Good folks. Had an unusual.tire size for me.

This review is specific to the Simpsonville Location:VERY DISAPPOINTED!!! Had a 12:00 appointment for a $19.98 oil change. Arrived on time and salesman explained to me that due to my mileage I should really go with a different type of oil. I understood what he was saying and I did agree despite my $19.98 oil change turning into a $48.99 oil change I was okay with that. I asked about windshield wipers and he said they were about $15. I asked for those to be changed(only later did I realize they were $15 EACH) and he asked if I wanted my tires rotated, he said that was FREE so of course I agreed. TWO HOURS later........ TWO HOURS with no explanation ( and remember, I had an appointment) I paid a little more than $100 for my services. Services I originally thought were $19.98. Thats what they call a good old fashioned bait and switch and I fell for it. Honestly Im not even that upset about the cost because I know you have to take care of your vehicle. Im more upset with the fact it took TWO HOURS and that at no time during those two hours did anyone come and give me an explanation as to what was taking so long. I truly believe they went to lunch and left me sitting there.But then thats not the end of the story. Four days later, I get on the interstate and Im scared out of my mind when I hear and feel a violent knocking noise coming from under the car. It really feels like something is going to fall out or break. I go immediately back to the shop and its explained to me that my tires are probably out of balance given the fact they were rotated. Oh, ok! Surely thats an easy fix. So I wait 30-45 minutes for that service and I am in complete and utter disbelief when the salesman tells me that it will be $21.98. Excuse me? Isnt it part of the tire rotation service you performed 4 days ago? His response: oh no, the rotation is free but we have to charge you for balancing them. ARE YOU KIDDING ME??? I would have NEVER agreed to the FREE rotation had I known it would then require them to be balanced and I was going to have to pay for that. I can promise you that will be the LAST time I bring my vehicle to NTB in Simpsonville OR anywhere else for that matter. And I will not be recommending them to anyone. Poor, poor, poor customer service and poor business practice. Taking advantage of customers is unacceptable.

I had the most awful experience here today. I dropped my car off to get a new tire because I had a blowout on the near by highway. The gentleman who checked me in was courteous and professional but unfortunately, that is where the positive experience ends. When I arrived at 6:30ish to pick my car up, I stood in line for 10 or so minutes as the (different) guy behind the counter flirted and joked with the lady at the desk. When she finally wrapped up what she came for, a quote for work she might have done before September, the guy in front of me asked for an oil change. He was told there was still too much work to be done and only one technician so he couldnt be helped today. Keep in mind there was only 1 car in a bay and they close at 8pm. He left angry saying he wished hed have known that 20 minutes ago. Next it was my turn, so I told the guy behind the counter I was there to pick up my car. He nonchalantly found my paper work, checked me out, and handed me my keys. It seemed odd that theyre so busy they couldnt do an oil change, but this guy seemed without a care or a deadline in the world. I walked out to my car, put the key in the ignition....and nothing. It didnt start. Ive owned that car its entire life and it had never done that before. I walked back in to the store, looked around for the guy, and finally found him literally kicking tires in the shop. I said, Excuse me, my car wont start. His response? He shrugged. That was it- palms up, head cocked to the side, shrug. When I just stared at him, flabbergasted that a shrug was all he had to offer, he finally said hed hook it to a jump box. 4-5 minutes later, he finally saunters over to my car. Then, as hes hooking the jump box to the battery, he adds that the car had done that to them twice earlier today, and so they jumped it off before and left it run for a while. I asked him if it was really the battery or if they had just run it put of gas. (I was on my way to the gas station when my tire blew with less the 1/4 tank left.) He responded I dont know, is it on E?Yes. Yes it was. A real feat, considering I drive a Nissan Versa that get 30+ miles to the gallon.So they managed to run my car completely out of gas, they then jumped it off twice, let it run like that, and managed to ruin my battery as well! Not only was the guy behind the counter (no name tag) incompetent and devoid any sense of urgency, but the people I trusted to fix my car lacked basic understand of how cars actually work *and* manged to damage it further. Also keep in mind, this facility never ran a test on my battery, they just assumed that was the issue, and never called to ask me if I knew of a reason why my car wouldnt start. Furthermore, no other issues with my vehicle were ever mentioned at anytime, until an employee was out in the parking lot jumping it off again. After dealing with them in person, I decided Id have someone inspect the tire they installed. No surprises, they broke off one of my wheel studs. Conveniently, that was never mentioned either.Rest assured, I will never darken the door of another NTB, and I will go out of my way to make sure no one I know does either. What a joke!

Fast friendly good prices .thanks for your help on a raining day

Easy scheduling, quick and trusted service!!

Poor customer service.

NTB on Chalmers rd. has the best customer service!!!!I was traveling from the Greenville Hospital because my son was injured while camping a hour and half away and notice one of my tires had something in it and was losing pressure.I pulled into NTB on Chalmers rd and they were slammed. Frank Georgetti was the manager and greeted me quickly. I told him a quick story of my son and issue and he said he would work me in and get me back on the road. Not only did he do that but he himself fixed my tire and got me back out on the road in less than a hour even with all the customers he had waiting. These days you dont see a Manager that will get his hands dirty and help out the team when needed and have a smile on his face doing it. If I owed a business in Greenville I would steal him away from NTB.After 3 days with my son having surgery and then having a tire issue I was stressed to the max. Frank really did change my day around and I will never forget the kindness, professionalism and customer service.Frank, I want to thank you again for helping me out of a frantic day.Gary Hampton

Very friendly professional employees. If the warranty holds up as promised we will be NTB customers for life.

I am trying to find a mechanic in the area to work on our fleet of work trucks as needed and to perform regular maintenance, particularly having the oil changed. I talked to Frank who was rude and short with me and turned me away. He said he didnt have time because they are too busy on Fridays. He must have been really busy because he didnt allow me to explain that I wasnt trying to drop a vehicle off that day but sometime within a week or so and continually in the future. Perhaps he was having a bad morning, but I hope he doesnt treat all his customers that way.

Been going there since it was tire kingtom Manager friendly. Prices are high. They said I need a battery found one 40 plus dollors cheaper at battery specialist on Furman hall road.

Made an appointment and even then, they were running almost 2 hours behind. So, if I were you, I’d make your appointment for the first in the day or go with lots of patience.

The location at 108 Chalmers Rd, Greenville, SC 29605 has the worst customer service. I explained to him that I had a flat tire and mind you Im the only customer physically waiting in the lobby. The front desk person Austin says well its going to be a long time because there is several cars ahead of me. When I pulled into the location there was no cars in the bay. He requested I come back another day or try another location. I have a nail in my tire, which I purchased from them back in April, so this should be a quick plug or replace and right back out the door right??...NO! Ive already been here for 45 minutes and they are in the bays horaing around and couldve fixed me up and I be out of the way. I will never return to this or any other NTB!

Fast and friendly. No complaints

This lady Nikki was the bomb. Was so helpful and friendly

This location of Tire Kingdom is one of the worst managed stores Ive ever had the displeasure of entering.I went there for an oil change in April. I was yelled at by the man behind the counter as I had not made an appointment, therefore, he could not help me out, as they were too busy. The parking lot and service bays were completely empty??? I had been to other Tire Kingdoms, who never treated me this way. I left, in tears.I went back, as I needed my tires rotated, and their price happened to be the best. I also wanted to see if the service would improve. They insisted that I needed to purchase new tires, instead of getting a rotation. I calmly explained to them that new tires were not in my budget that day, that I had had them looked at by a friend, who told me I didnt need new ones quite yet, so I just wanted to rotate them until I had the cash to get new ones.I did go back to them for the tires, as they gave me the best quote, out of everyone else I got quotes from. I scheduled an appointment, called to make sure they would honor their quote, and was reassured they would. I arrived for the appointment, and they told me they didnt have the brand of tires available they had quoted me on, so would have to go with a more expensive tire. I told the manager that the only reason I was there was because of the original quote, and if they were not willing to honor it, I would leave.They promised me they would honor the quote, which was for 4 tires with at least a 60,000 mile guarantee.I came back to get the car, and they told me the drive shaft needed replacing. I told them I would not let them do that, as I wanted a second opinion. The manager tried to bully me into having it done, and I told him that it wasnt going to happen, as I had had the car looked at by other mechanics recently, because of the sound they told me was the drive shaft, and the other mechanics told me it was nothing to worry about.They then tried to get me to buy hazard insurance for my tires, which seemed to be a ripoff to me. I declined the coverage, paid my bill and left.Then this past week, while driving home from work, my one tire went flat driving down a major highway. The gentleman who helped me change it saw a nail in it and told me that was probably the cause, not this scratch on the sidewall, as it looked as if it hadnt even punctured the tire. I took the flat to Tire Kingdom to get patched, as part of the package was free patching of tires.The techs told me that the sidewall scratch was the hole, and then told me I had to buy a new tire. I asked them if they would at least give me a discount on the replacement, as the tire was less than 4 months old, and had less than 5000 miles on it. They told me they couldnt, but told me if I had bought the hazard insurance, they would have replaced it for free and I should buy it that day, along with the new tire. I told them it was not in my budget to spend close to $200 that day, so all I wanted was the tire. The manager told me he would give it to me half price, but then backpedaled, and told me if I would buy the insurance, he would give the tire to me for free. I told him I would just pay the discount price for the tire, as I did not want to spend $80, which was more the replacement cost of the tire.He then told me the only option on the table was for me to buy the insurance and get a free tire. He was quite condescending to me, telling me that I could afford to pay for both the insurance and tire. He also talked down to me, explaining to me why they couldnt fix the tire. He also told me he couldnt give me a free tire every time I came in with a problem unless I bought the insurance. I told him that I wasnt asking for a free tire, that I just wanted a discount on a new tire, as the tire that had gone flat was pretty much brand new. Instead, I was bullied into buying that hazard insurance, which is pretty much a waste of money.So, instead of paying the $35 I was more than willing to pay for a new tire, I left $85 poorer.I will never return to this Tire Kingdom again.

Frank georgettis customer service went above and beyond any expectations! After a difficult experience somewhere else, he just made an new NTB customer!