It wasnt the answer I was hoping for but it was honest so I couldnt be happier. Oven is too old to justify what would be a costly repair and I was very appreciative that Austin was so honest.Overall experience was great. Called, booked appointment. They confirmed with email and photo of tech (Austin) the day before and even narrowed down the window of arrival. Received another email about 15 min before Austin arrived, again with another photo and number if I needed to call.Austin was knowledgeable, provided me with all the information I needed to make a decision. Hate that I gotta buy a new oven but have no doubts its the right way to go.

Austin was professional and knowledgeable. He explained what needed to be done and showed me what was the issue.When you call in to book a technician the lady who answers the calls is an example of the type of service you will continue to get. She too was professional and kind.

HIGHLY RECOMMEND!!!!!!Excellent service by Devin. He was polite, knowledgeable, professional, quick and went above and beyond. He is a true asset to this company and I will be recommending to all friends, family and neighbors.Service call on Thursday, ordered part, returned Tuesday and repaired dryer. Extremely satisfied. Thank you.

I was on the website trying to book a reservation when I noticed there was a $110 diagnosis fee if you did not use them for repair. I called the number for the Greenville SC location and asked a simple question.Would you charge me the $110 on top of the repair if I agreed to have the work done. In fact I asked the same question about 3-4 times. I could not get a straight answer. I know there will be a timely response to this review about not having a work order for me etc.. I got a notification that my call was being recorded so please please please go back and listen to the call and explain to me why she would not give me a clear answer in your response to the review. Called the phone number for the business in Greenville SC at approx: 7:27pm est 7/31/21. I asked to speak to a supervisor 3+ times before the lady finally agreed and transferred me to one. I got transferred to the supervisor and he told me within 30 seconds that the diagnosis fee would be waived if I had repairs completed with your company. I will update my review if I choose to progress with your company after this experience and if the work is done at a fair price and correctly.

Warranty service call:Great communication prior to the appointment. Particularly liked getting a photo of the service tech beforehand so I would know I am letting the right person into my home. Service was friendly, professional and overall great.

The tect was on time and very polite. After his work was done he cleaned his area and saw the dryer was working to my wife. Thank you.

What a great experience - we called Mr. Appliance to fix another company’s botched job - not only was Allen very knowledgeable, friendly and professional but he also found a temporary solution which allowed me to use my washer while waiting for the right part. I highly recommend this company for all your appliance repairs!

The repairman was prompt and told us that fixing an LG would be more expensive than buying a mew one…. I appreciate his honesty. I did buy a mew one on his advice. Thanks

Our experience started out great. It was easy to make an appointment. They sent a text with a specific time and name/photo of technician who would be coming to fix our dryer. I had a door error that wouldn’t allow my dryer to come on. He quoted me $415 or so to replace my door. He assured me it wasn’t my door switch. After reading online and checking it out myself, I called another repair company to check it out. He instantly diagnosed my problem as a $20 door switch, fixed it, and it has been running perfectly ever since. I am so glad I called another company because I was so close to replacing my washer and dryer so they would match. I reached out to the company first to let them know of my experience and their response was a joke. So beware! Get a second opinion before spending a lot of money.

Very professional and thorough from the very first call. Initial person I spoke with was friendly and got lots of pertinent information about my issue and appliance. Allan (the technician) was prompt, knowledgable, and not only fixed my issue but left my home in even better condition than when he arrived. I would definitely call them in the future.

Microwave door latch was preventing operation of the microwave cooking. Personnel replaced necessary items and unit was placed back in service. Their work was professional and very neat and careful.Original replacement components were damage in shipment to their shop and called to reschedule and they there ASAP after new parts arrived.I would recommend Mr. Appliance to anyone!Denis

Excellent service. Arrived well within the time window. Very professional. Explained the issue, took steps to remedy, and offered advice to avoid future issues. Very polite and helpful.

Quickly diagnosed the problem and completed the repair soon thereafter with the needed part and scheduling a follow up visit. The technician was very knowledgeable, professional, and courteous . Would definitely use them again.

Allen was a true professional. Patient, knowledgeable and a great communicator. Thank you. I would recommend.

Update: I spoke to the owner, Sean, today and this has been resolved -- changing my review to 5 stars based on the resolution. He explained that my scenario is a very rare one that they almost never encounter.I want to clarify for other customers, since it wasnt clear from my initial call with the scheduling agent, but was after speaking with the owner): the $110 trip/diagnostic fee is in addition to the dryer vent cleaning service fee. The $110 fee is only waived when there is a repair -- dryer vent cleaning is what they consider a service, not repair.Im happy to call Mr. Appliance for repair needs if/when that time comes due to the way this was resolved.---I called Mr. Appliance on Friday stating that my dryer smelled bad, and asked if this something that their company/technicians could help with — that I had zero idea what the cause could be. The woman on the phone said yes, and that the earliest time available was the following Monday. I was told there would be a $110 diagnostic fee that would only be charged if the technician diagnosed what needed to be done + we declined their services. Note: I repeated that back to her and she confirmed yes, that if we used Mr. Appliance to complete the service needed we would only be charged for the service - no $110 fee.Today was our appointment. The technician arrived and was in our laundry room for 5 minutes. Ran the dryer for a few seconds, said it was getting hot and was working, but the lint in the dryer vent was slightly damp - suggested we needed dryer vent cleaning. “professional dryer vent cleaning service” is a service they offer on their website. Come to find out the company only offers dryer vent cleaning if your home’s dryer vent is on the first floor - ours is on the second. He called his manager and asked if he could waive the $110 diagnostic fee since they are unable to deliver on this service (note: no where on the website’s dryer cleaning page is there an asterisk about only offering first level dry vent cleanings). After he got off the phone, he said he unfortunately had to charge the $110 trip fee and told me to call the owner, who’s name I won’t disclose, to ask to be reimbursed.I called Mr. Appliance’s main number after the technician left, and Courtney answered. She said the owner wasn’t in, but that she’s the Customer Service Manager, and she could help. I explained the situation to her — from Friday’s call to today’s technician visit. I told her we had every intention of using their services because we need our dryer fixed, but according to their own technician, they offer the service we need but since we’re on the second floor, they can’t complete it. She said “99.9% of the time, when a customer calls and says their dryer smells, it’s not a dryer vent cleaning service that’s needed - it’s a repair.” I told her that is the exact opposite of what the technician said. She was looking to see what she could do to resolve the $110 fee. She said the way the work order was put in on their end, we needed to pay today’s “trip fee” (the way the work order was put in is out of my control). Continued to look into what she could do. She said unfortunately since we are a first time customer, she can’t credit an old service charge back to us. She offered me a $25 off coupon to their sister company to have the vent cleaned. I asked if we could apply the $110 fee to that service, she said “no - $25 coupon is all I can do, do you want it?” She emailed me the coupon and I responded thank you and asked that the owner still please call me back. (Note: I am having to pay a new technician fee on top of the service charge for the sister company’s dryer vent cleaning — which I was referred to by Mr. Appliance due to this situation).I will follow-up with an update if this is resolved ($110 fee waived) by their company. Also want to note my initial call on Friday and today’s call after the service were on recorded lines, so all of the information shared above is recorded.

Professional - EARLY to the appointment - problem solved in less than 1 hour! I had been searching HIGH and LOW for someone to help fix my oven! HIGHLY recommend and will use again!

The gentleman who came to help diagnose my fridge issue could not have been nicer. He arrived in the timeframe we agreed upon and was quick to figure everything out. I hope I dont need it, but I will definitely go with Mr. Appliance for any future issues.

This place is great! Mason and Ramon both worked on my dishwasher and were very professional and knowledgeable. Would highly recommend!

I chose this company because of the professionalism of the contact person as well as the information gathered at that first call. I was further impressed by their prompt response and email/text informing me of the service person with a picture and time of arrival. The work was done quickly and efficiently. I would definitely use them again.

He was on time and did a very good job repairing our washer, my only criticism is he was not as clean as we would have liked. He left our floor and washer dirty. It would have helped if he wore booties like other repairmen.

Ramon, the assigned technician, was very professional and kind. He wiped his feet off of his own mat before entering my home. He put on shoe coverings before walking through my home. He, also, repaired my washer in a reasonable amount of time. The experience overall was very pleasant.

Jason was very friendly and professional during the job he performed. He took time time to show me how to prevent to same Robles in the future. I have definitely put the company in my contacts for future reference

My call was answered promptly and a technician was scheduled to arrive the next day. I was emailed in advance of the technician’s arrival and he arrived on time and quickly diagnosed the problem . The repair was done efficiently and professionally. I was very pleased with my service from this company.

I appreciate the professionalism of office staff, scheduling, and the repairman who came to my home. Easy to work with. Luckily I rarely have needed to repair appliances, so I cant speak to relative pricing. Appliance repair always seems expensive to us. Ramon, the service tech, had to replace dishwasher motor and a valve, and also trouble-shooted a plumbing problem that was exacerbating our dishwasher situation, and also gave some good tips re operation of our unit, which I appreciated.

Everything from start to finish went very well. Jason diagnosed problem with my dryer, returned a few days later and completed repair. The communication and scheduling system works great; Jason was a pro.

Excellent customer service. Always on time and kind. Worked very quickly. We were able to get an appointment within 2 days after our ice machine arrived. No waiting. Very pleased and would definitely recommend this company.

Mr Appliance is my first choice for any repairs that I need and which they provide. They are knowledgeable and very respectful of your home (we have hardwood floors that I do not want them damaged) and are very tidy. I dont even bother to shop for other prices because I trust their workmanship .

I called and had an appointment the following day. Very nice and aim to please. The owner, Sean is awesome. Sean did a great job and answered all my questions. These are people who want your business and want to keep it by assisting with your needs. Thank you Ashley and Sean. God Bless!

Ramon was great! He repaired my dryer and was very professional! Would definitely use them again :)

I would not recommend this company to fix Samsung Refrigerators at least. The guy they sent to my house ran the diagnostics and was having a hard time understanding the test itself. Had no idea what to do and was constantly calling for advice on the phone. Ordered a part to see if it will work. Of course it didnt and they deemed my refrigerator as unserviceable. So I call up Samsung, get a certified tech out and they have the problem diagnosed in about 10 mins. Returned, fixed the issue and my refrigerator was back up and running. The Samung tech told me the Mr Appliance repair man not only did not put all the screws back into the panel he took off but some screws were missing all together. Just terrible experience. I dont understand the 5 star rating if this is the job they perform.

I called Mr. Appliance yesterday afternoon to schedule an appointment to fix my sink disposal. They made my appointment for next-day, between 8am-10am. The technician, Austin, arrived at 8:15am and had the disposal fixed by 8:35am. He arrived wearing a mask and was very professional.Another thing that I really appreciated is that Mr. Appliance sent me a text message with the name and picture of the technician. This is an extremely important detail that made me feel safe.The service was really affordable and worth it. I would absolutely recommend.

Thank you Mr. Appliance. From start to finish, my request was handled professionally and on-time. I needed the springs and rope replaced on my Bosch dishwasher door. During my initial call to the dispatcher, Ashley was quick and easy. Within a few minutes, she answered my questions and zeroed in on my location. The appointment was set up for two days later. I received a text the day prior complete with a photo of the technician. I got a text notifying me that he was on his way. He arrived on-time. The work was done quickly. He even used a level to ensure the unit was reinstalled properly. He explained the cause of the problem and assurance that the OEM part I ordered was both correct and will last a good while. Not only would I use your service again, Im forwarding a recommendation to our HOA. Thanks, again.

Ramon came in, was professional, got right to work, worked quietly and was very diligent.He fixed our ice maker in no time. He was very pleasant!We were very pleased and will recommend yall to our neighborhood and family and friends!Thank you so much!!

Our service person was Jason. He was extremely knowledgeable, personable and took the time to explain exactly what was wrong., which I appreciated. I would highly recommend Mr. Appliance.

A little pricey but well done and on time. Made appointment convenient for me.

I used Mr. Appliance for the warranty repair of our dishwasher. Austin showed up on time amd was very knowledgeable about our dishwasher and got us back up and running in no time. I will be using Mr. Appliance in the future if I need help with any of our appliances.

On time, friendly, explained the issue and cost up front, repaired it quickly. Rocky did a great job!

I had a wonderful experience with Ty my technician and Mr. Appliance. He was thorough he was quick and they also warranty they’re work. After having a horrible experience with Banks Appliance I’m glad that I was able to find a honest and dependable company for my appliance repair needs. Thank you Mr. Appliance 😁

First time customers. We are very pleased with the service we had today. Will recommend Mr. Appliance to anyone who inquires. The service representative was professional and informative on our repair. Nice to have a service company that I feel I can trust and reliable.

Service was dismal. Did not place washer/dryer back in the correct location. Did not properly attach the dryer to the washer. The dryer could be easily moved on top of the washer. Dangerous!Will not use this company again and will not recommend them to anyone.

They did a great job! I will call them again if I ever need an appliance repaired again!

Tye the technician immediately knew what my problems were with the freezer and was able to fix all on the spot (had parts on hand). In this day and time, such service and expertise and professionalism are rare and very much appreciated! Thanks Tye!

Mason was great and explained what he discovered. He shared the old parts and showed exactly what happen. He was very professional and on time! First time customer and will be using them again if needed!

I was very impressed with Mr Appliance. Ramon and Rocky were both extremely professional, courteous, and competent. They both wore masks the entire time which I appreciated. I love that the company sends a picture in advance to alert you of the person you will be greeting. They are my “go to” appliance service company now. One of the few that is authorized for high end appliances. Put them into your contact!

Had them out to repair a dishwasher. Service fee $110. was told it can be applied as a credit for the repair. diagnostic showed some leak rusted a value, was told I have to replace the washer. I asked if $110 can be applied as a credit. the answer is no, installation will be $250 to $500, which I think it is absurd.

They have great system in place. Easy notification through text that tells you what time the technician will be there and a picture of the tech. Very friendly and knowledgeable from the first phone call to the end of the job. Im glad I found this place.

Great service! Quick appointment and courteous employees. Very transparent with repair parts and procedures. Will definitely use them again.

I was extremely pleased with my service. I got an appointment the day after I called at the time I needed. I was alerted that my technician was on his way. Austin was wonderful and did the repair with no issues. I would highly recommend this company and have a magnet on my refrigerator with there info if I ever need more service.

Folks were quick to respond on a matter with my fridge and had a tech at my house that day. Tech found problem, parts ordered, but unfortunately before tech was able to install new parts the fridge gave out on me. Will use again in the future because I know the quality of appliances these days will warrant the need.

Ramon was prompt, polite, and very knowledgeable. He got down to business immediately, found the problem with my ice maker, and fixed it. He was also kind enough to give me some advice on my old refrigerator.

Jason was our technician and he was wonderful. Very personable and friendly. Id definitely recommend them.

Quick service, great communication, and knowledgeable tech. Will use them again.

Very professional timely and great service.I love working with Jason, who is friendly and hardworking.I recommend to all my friends

Mr. Appliance is wonderful. I trust them to do the job right, whatever my appliance needs. I highly recommend them!

Tye arrived on time and was very professional and efficient. He found the problem and replaced the part . He was pleasant and congenial.

Technician was very friendly and helpful. We felt confident in his work. He was very dog friendly for our Bassett hound. A really nice guy! Techs name mason

No helpHave used them in the pastThey continued to tell me we were not in there system and had never done service for us which is not true

On a scale of 1 - 10, I would give an 11!

Try scheduling with a different agency. First appointment was the end of the month. Called mr. Appliance they had a appointment for the next day. Called right back and said they had a cancellation and could see me today. They arrived in 20 minutes diagnosed and fix the problem in 30 minutes. Will definitely use them again.

Excellent service, completed quickly and hassle free

Their technician was courteous, helpful and respectful of our home. He was also punctual and communicated his arrival time. All and all we found Ramon to be one of just a handful of technicians around this area who show competence, pride in the work and cleanliness all in one package. Thanks.

TIMELINE AWESOME-VERY EFFICIENT AND INFORMATIVE! THANKYOU

Called about washer and dryer. Technician spent the time and troubleshot the issues. He could not duplicate washer issues which were intermittent, recommended to hold off on repair until hard fail. He wanted to make sure we replaced the right part. Repaired the dryer in reasonable time. Will call and use this service again.

Great Company! They communicate very well and even send you a photo of the tech that is coming to do the repair work. Their pricing was very fair and the tech was very nice and got the job done in a timely manner.

They were very professional and provided quality service. They were on time, very friendly and considerate of my home. They responded promptly to my service call. I will definitely be using them again.

I can whole heartedly recommend this company. Everything was done in a timely manner, very professional and even followed up on a job pending. Especially appreciate the quality of customer service thats not a given these days.

We have now used this company a couple of times on our built on refrigerator. They are awesome! Sooo pleased with the price and service.

They responded quickly and was able to diagnose the problem, order the part and schedule date to fix. The machine was then fixed with a year warranty on parts

We recently used Mr. appliance to do some minor repairs on our washer. We were very pleased with the promptness of the service technician and overall experience with the company. Alan did a great job diagnosing the issue and installing the required parts. Will use again in the future.

Very prompt, expert, and courteous service. Pleasant and responsive to questions and concerns.

Great service.!!! Very professional and explained all our options.Great Job....Liked that they sent a picture of the technician before he got there.

Reliable, friendly service. Good explanations of repair work. Liked knowing who was coming before arrival and range of time.

Very pleased with Mr. Appliance. Austin did a great job. Will definitely call them again if I need them.

I would highly recommend this company. I was pleased how they respected my home space. Prior to their arrival I received a text showing photo of repairman so I would know who was being sent. Not only did they fix my dishwasher they explained what probably caused my issue so I could avoid repairs down the road. I would definitely use them again.

Good job. professionals

My technician, Allen, was most courteous and knowledgeable. This will be my go to appliance repair service in the future.I highly recommend them.

I just moved to the area and needed repair on my ice maker. I found Mr. Appliance online. The office person I spoke to was very nice, and she was able to get me an appointment quickly. I was impressed with their process of sending texts as confirmation, along with a picture of the technician, and then the technician calling when he was en route. Ramon was the technician and he was excellent. He was very professional, knowledgeable, polite, and respectful. He put down a door mat outside my home and put shoe covers on the moment he entered. He was able to quickly diagnose and fix the problem. I highly recommend Mr. Appliance!

They came out promptly and fixed the issue. Also advices on how not to have issue in future

Absolutely would recommend this business! The tech was here for 5 minutes and told me everything I needed to know about what is going on with my dryer after having a bad experience with another local company. Very knowledgeable and I appreciated his positive insight and feedback. If I ever need help again I will be using Mr. Appliance!

Excellent service, honest and affordable. Wish I would have called sooner.

Came out a few days after I called for repair. Problem was diagnosed and luckily there was the part we needed available in town somewhere. Came back at the end of the day and installed it. We are back in business! No one wants to be without a dryer for long.

Ramon did a great job of unfreezing my freezer coils and would use him again

The Tech was very professional and explained how things operated and what the problem Was. He was on time and efficient.

More companies need to follow these guidelines that Mr Appliance adheres to. Great communication. Sends a text message who the technician is with their name and photo. Mason was very professional, wore a mask (without being asked to do so) knowledgeable and very informative. One year guarantee on all repairs. Very impressed!!!! Will recommend and use as needed!

Excellent service. Prompt and courteous . Only suggestion would be if he wore a mask. I am immunosuppressed and had to keep my distance. I really liked Ty. He did a great job.

Overall we had a good experience. It did take almost a week for them to get us scheduled, but after having another company move the appointment, not showing up and then try to come by after we had cancelled the appointment, this was a great experience. I appreciated the text messages in advance of them arriving.Austin worked on our fridge. He was knowledgeable, clean, worked quickly, informative and very pleasant to work with, especially given the fact our fridge didn’t work.I’m not sure about their pricing, compared to others. I wouldn’t say it was cheap, but it wasn’t outrageous either. At the moment, the fridge seems to be cooling as normal, with the work being done today.

The repairman, Tye, was the best.......professional and personable. Our repair was a big job and he completed it efficiently and everything is now working perfectly. We would definitely recommend Mr.Appliance, especially Tye, to anyone.

I called Mr. Appliance regarding a leaky washer. I was able to get an appointment within a reasonable amount of time. More importantly they were on time, very through, and were able to provide options for repair.The most positive was they text me the day before, the morning of the appointment and the technician arrived in the time framed allotted. Additionally, the time frame window was 2 hours! Not the traditional 4 hour window or all day.The technician was professional and completed the repair on a timely basis.

I requested home servicing of washing machine. The service person came on time and inspected for long with circuit diagrams. Finally mentioned transmission needs replacement. So better to go for new one. Later when I sold for a way low price, the seller inspected and mentioned, it was a switch problem, this is a cheap replacement. I lost inspection charges and also sold at a cheap price after ordering new one. Moreover, the service man didnt fit the machine back to original state. Atleast they were ok to send someone to fit it back, when complained.

I can’t say enough good things about our experience with Mr. Appliance. Mason was our technician and was knowledgeable, honest, on time and just seems like an all around great guy. The communication is second to none. A text confirming the appointment and giving a reasonable 2 hour time frame and a text when they are on their way. Have already recommended to several people. We found them through recommendations also and glad we did.

Great to deal with fast service

The repairman was prompt and professional and did a great job.

When your fridge goes out you need it fixed immediately. When I called Mr. appliance they made an appointment for the very next day. The guy came out when he said he would. He had a look at things and decided what part he needed. He said it might take two or three days to get the part - in fact later that day we got a call that he wanted to make an appointment for a day later. So He did a great job and a very very speedy time. Whenever you call them on the phone they answer promptly and politely and get a call back when you need to. Highly recommend

I made the call about a problem with my washer at the start of the day approximately 8AM. I expected to be placed in a queue of persons anxiously awaiting to have their issues resolve at a later time and was prepared to accept the wait for the next available tech at some point later in the week.I was presently surprise to find that Mr. Appliance could have a service person at my home within the hour.The person handling my call was personable, polite and professional. These are the THREE Ps that i look for when requesting service. I thought it would probably end with the scheduler for my my appointment and I was pleasantly surprised when it did not.I received a photo of the technician and his ETA; (he arrived 5 minutes earlier and waited in my driveway to ring the bell at the appointed time. He to demonstrated the THREE Ps and left the workspace where the repair occurred better than he had found it.I WAS IMPRESSED....Mr. Appliance of Greenville has won me as a customer for any of my future appliance repair needs..

I called Mr. Appliance of Greenville and they scheduled me an appointment right away. They were on time for the appointment, identified the problem quickly, and ordered the part needed for my washing machine. Pricing was extremely reasonable, as my machine was bought in 2009 and has been moved across the country. I received an email to schedule the appointment for the replacement part to be installed within an hour of when Ty left. When Ty came back to install the part he was fast and efficient. Done in under 15 minutes. Thank you for your fabulous customer service! I will definitely be calling again!

We had Sears on the schedule and they cancelled on me last minute. I called Mr. Appliance and they were able to fit me in for the next day. The technician (his name is Tye) came out early and fixed my washer in no time, and the cost was way less than what I was expecting it to be. I highly recommend and will use them again, for sure!

Mr. Appliance has been a great experience. Extremely well done customer service from office and scheduling to the Service Professionals who come to your house to inspect and then fix your appliance. I have used them for my dryer and most recently my washer. I am very pleased and recommend them whenever possible. Special thanks to Rocky and Mason for their excellent attitude, customer service, expertise and two jobs very well done.

Our tech Ramone arrived on time, and prepared to work. and cleaned up afterwards very knowledgeable and polite.. highly recommend... P.S give him a raise or a good bonus....

Very knowledgeable technicians and very reasonably priced in my opinion

Wonderful company, prompt so I wasn’t waiting all day, gave a reminder with picture of our professional and was a great price for the service. Our guy Mason was nice, courteous, knowledgeable, let us know what the situation was and fixed it right the first time. I would highly recommend this service and use again. I’m glad we have a good repairmen we can call on nearby. Thank You Mr. Appliance of Greenville and Mason!