You are the first call in queue then why did i have to wait for someone to answer?explained issue with product, Kim told me to try something but since I know how to read and am not idiot I of course had already tried this, when I explained that doesnt work she? very quickly rambed off an email address and hung up.guess she? had to get back to that backed up answering queue

I purchased a grill that was missing a drip tray. I spoke to T Jones. She was very friendly and helpful. More information was needed on my end so I emailed this info the following morning. She responded immediately with a follow up call and an email that my item would be shipped and date that my item would be shipped. I was definitely suprised at the ease of solving my problem and that I wont have to be returning my grill. Thanks T Jones.

Very rude! I ordered the wrong part so I called asking for help locating the correct part for my grill. The phone rep was blunt, interruptive and rude when I couldnt provide her with a model number and refused to help me ascertain it. I eventually spoke to the supervisor who was very unsympathetic and annoyed when I asked for a refund for the incorrect part I ordered. He seemed reluctant then agreed to refund my part if I paid for return shipping. What a way to treat a customer who was having an unpleasant experience!

These people are trained to say I cant and no and are idiots.

RUDE!!!! RUDE!!! RUDE!!!! I called today to get life-time replacement burners for my grill. I was on hold for 24 minutes to get a person. She would not do anything without an item number--BUT I HAVE A PART NUMBER from a previous replacement order. I asked to speak to a supervisor, SHE HUNG UP ON ME on the pretenses or transferring.

I had interview, very friendly people