Mark was great…. Good customer relations and he did an excellent job. If it were just him, I’d give 5 stars. But my service call was extremely late….. was supposed to be an early morning appointment (I set it up a week in advance). I realize that “stuff happens”, but I had to lose most of a day waiting for my tech to show up. Not good. Again- this wasn’t Mark’s fault, and once he got here, he was fine.
Mark was amazing! He really went above and beyond to diagnose our septic issues. After he was finished he left almost no trace that he was here! Very friendly and professional. Also, he was PUNCTUAL!!! That is so hard to come by around this area for some reason but Mark was here when he said he was going to be here! Im so glad I contacted Tommys to fix our nightmare of a septic system!!! Thank you so much!!!
Had to make 2 visits, 1st tech didn’t have the equipment required for the job (he came base on the information he had from dispatch). He reviewed the job and made arrangements for the proper equipment truck to come to the site later the same day. The clogged pipe line was cleared and a camera inspection of the line was done. Commode was reinstalled and checked out. All in good working order before he left.
Dylan and Casey did a great job. they were very knowledgeable of there job. they were polite and friendly . put in new water and new pipes whole house in one day. Explained what they did afterward. very nice guys.
Mark was hands down the best plumber I’ve had out to my house to do work, very friendly and nice, left no mess. Will definitely have him come out again
John priced a job on a remodel. We had already bought shower and sink fixtures and sent back when decided to purchase their products. When technicians arrived to do the job they stated part of the services we had requested were not what they had been told was to be done. We requested they add shower and sink drains to the cost of the job, even though originally that was part of what had been requested be done. The technicians stated they would have to price the extra work, took pictures, then left without telling us they were leaving. When contacted the office, Chris stated they were going to decline the job because it was a remodel and they don’t do remodels. When the job quote was priced, it was obviously a remodel. So here we are, bathroom torn down wall studs and floor joists, no water in the house for days. They just walked away from the job, leaving us hanging high and dry. Now we have to wait for another full week to have someone else price the job. No fixtures, as they were returned in lieu of Tommie’s products. Chris was told the situation we are in. “I’m sorry, my boss said to pass on the job”. I should have known earlier when they didn’t return calls when asked. Overall bad customer service. Don’t choose Tommie’s Plumbing. Not only overpriced but they don’t care if they leave customers in a BAD situation.
Appointment was scheduled next day after calling for service. Service technician arrived on time with mask and shoe coverings. He evaluated the problem and provided options and costs for the extent of work to be provided. He was professional, did the repairs promptly, brought my piping up to building code and left my house as clean as when he arrived. I would definitely recommend Richard York and Tommies Plumbing for installation or repairs.
On time, professional & listened to my needs as the homeowner. Matter not resolved. No action taken. This is the 3rd time we have called Tommie’s Plumbing. Very satisfied & loyal customer.
Dylan and his apprentice, Nelson, were very courteous and worked diligently. They kept there work space very neat. Dylan was quite knowledgeable and explained the repair options and processes in great detail. I highly recommend these gentlemen for your next plumbing issue.
My house was plumbed in 1963, so to say its seen better days is an understatement. Mark took his time to go over all of our options and was honest about costs and limitations. Once we could picked a repair that worked for us, he had our drains running again in no time. Thanks Mark and Tommies Plumbing!
They were very good and explained all that could be done. Also if trouble later plan on what we can do. Very helpful . You get what you pay for and you cannot get better service than using Tommies. Do excellent.
I was very impressed with Service Technician, Rusty, and his assistant. They were very professional and knowledgable from the time they entered my home. They assessed the job, gave me a cost estimate and finished the job in a timely manner. I would definitely use them again.
Dylan and Nelson worked together on my tub & shower faucet install. They were awesome! Kind, considerate, knowledgeable and efficient. I’m glad I finally found a dependable plumber. Thank you Tommie’s Plumbing.
They also replaced all plumbing under the house. Dylan had an apprentice, Nelson and they both worked really hard. I am really pleased with the work that was done and I will recommend Tommies Plumbing. Both of these young men have work ethics you don’t see in young people anymore. They were so polite and friendly! I just love them both. May God bless these young men and your company
Gosh, this was just a great experience top to bottom. I have rental properties, so I’m no stranger to plumbing woes and I have dealt with some TERRIBLE plumbers over the years. This was honestly the best plumbing experience I’ve ever had. They were professional and clean. The job was done on time and correctly and they stand by their work (2 year warranty). They were super kind to my two crazy dogs and went above and beyond in multiple ways. They definitely aren’t the cheapest in town but believe me when I say you get what you pay for and in the long run it is MUCH “cheaper” to do it correctly the first time. Thanks Mark!!
I called Tommie’s Plumbing for a leak under my sink and they sent Dylan and Nelson to help me. These young men were professional, polite and hardworking. When I complained that I couldn’t get anyone to put in a garbage disposal they were able to do that on the spot and of course fixed the leak! Afterwards they cleaned up the area and made sure everything was good before they left. I would use Tommie’s again 👍🏻
From the time John came out and gave us 4 quote options for the work we needed done(a new waterline from road to house) until the last “Tommie’s van drove off they have been nothing but professional and friendly! The bill was right on the quote. They came when they said they would and cleaned up, put down grass seed and straw over the +500 foot water supply line from the road. The price was also great plus they guarantee their work! Though the project was fairly big and we knew it would be a bit of money, we felt it was money well spent! We have nothing but praise from our experience with Tommie’s plumbing and their team! Thank you!Keith Tormanen and family
Great job. Very professional..
Mark was prompt, polite and efficient. We reached out to them first thing in the morning and they arrived within the next few hours. Would absolutely call Tommies plumbing if we had any other plumbing needs.
The two fellows that came out from Tommies Plumbing were super nice, took good care to cover their feet, clean up after themselves, and be sure that I was satisfied. The manager of Tommies Plumbing was very kind and understanding when I called and discussed their work and pricing. I am grateful that this company is willing to stand behind their work. Thank you!
I want to add that Kyle, the technician, was himself very helpful and professional. He wore a mask and answered all my questions patiently and in detail. He did a careful assessment of what was needed and outlined my choices helping me to make a good decision. I highly recommend Kyle and Tommies Plumbing and hope to work with them in the future as needs arise!
Complete re-plumbing of kitchen sink. On time and professional. Left everything nice and clean. Would definitely recommend and use them again.
John analyzed the situation and verified the problem within minutes explaining what happened and why. After I approved his estimate he replaced the leaky valve and feed line to it in a methodical professional manner which replaced another accident looking for a time to happen. Very satisfied.
Rusty & Dallas were outstanding. They were professional and explained everything they were doing. I will absolutely recommend Tommies Plumbing. The customer service was incredible.
2nd time Ive used Tommys plumbing and very happy again. Tech professional and answered all questions we had. Quick install of toilet and replacement of water valve to it. Def will keep using Tommys for my plumbing issues!
William arrived within the hour.He was was polite, friendly and explained to my wife and I exactly what the problem was and how it could be rectified.Unfortunately we needed a new water heater and a pressure regulator had to be fitted, both expensive items.William offered various options and after we made our decision went off straight away to pick up the items.Within the hour he was back and set to the job.It was 85f today and very hot in our garage where the boiler is situated yet William worked efficiently and always with a smile.He was at our house for three hours and I have to say I was an am very impressed with this young man and his professionalism.If all the engineers are like him I cannot recommend this company highly enough.I would most certainly use Tommies again and will pass on their number to all my friends.Thank you Tommies and a BIG thank you to William!
They were able to come out on the same day I called. They were very nice, helpful and professional. Would definitely recommend and use them again
Rusty Wallace was very professional, polite and adept at his trade. The job was done throughly; leaving no stone unturned. Would highly recommend Tommies Plumbing and would contact again for additional servides.
Plumber he was very nice polite done a very good job.I would use them again and recommend them to anyone looking for a plumber.Thank You so very much
The service was amazing. Very friendly, knowledgeable, polite, and patient in answering our questions. Kyle, our technician, wore shoe coverings, and a mask the whole time. Explained what was wrong and then repaired it. After several hours work, he stayed to make sure everything was working correctly, and even gave us some great tips on maintenance for our hot water heater and faucets. The price was very reasonable. I highly recommend their service. They even call to let you know the time they will arrive. I cannot thank Kyle enough!!
Excellent customer service and very fast response time. Highly recommend!!
Mark and his assistant were terrific! Very courteous, explained all of the issues and repairs clearly, and cleaned everything before they left. I will use Tommies anytime I need plumbing repairs!
Mark came out to help with a plumbing issue I was having at my home recently. He performed good, quality work, gave really good advice and ultimately made it a good experience. I will definitely ask for him again in the future
Moved into new house and looking to renovate bathroom. Mark was able to show path of drain line and potential future issues with camera. Provided sound recommendations for a proper system. Will be calling back to get estimate of new sewage line ran. Thanks Mark.
I would give 10 stars if I could. Wonderful from the first phone call that was answered in 2 rings by a very kind lady that sensed the desperation in my voice. A technician was out in less than two hours and my job was completed by the end of the day which was no small feat. They followed each call with texts and notified me in advance of their arrival. They explained my situation and gave me options to choose from. I felt like I was dealing with professional, honest individuals from start to finish. I cannot recommend Tommie’s highly enough!
Tommies Plumbing is superb! I had work on my vent pipe and both sinks done two weeks ago, and yesterday the rest of the job, which included a bathroom sink and faucet install was completed. Kyle had done a lot of the plumbing before, but Dylan finished the bathroom sink work. Both Dylan and Kyle were extraordinarily professional, helpful, kind, quick, and precise. Overall, the company itself is excellent, and I recommend them for any work, great or small. Thank you!
Mark and Casey just completed a plumbing repair at my house. They arrived when they were supposed to, did an outstanding job repairing the plumbing and cleaned up after completing their work. I would highly recommend Tommies Plumbing.
Called, just needed a basic estimate.....that would cost $45. Thanks for nothing, how am I to know if I can even afford your service.Edit: I called to get an estimate, I ask if I could send a pic and was told that even that would cost as a service fee. I called several other companies and none tried to charge me for an estimate. They all were able to give me enough information for me to make a decision. Thanks to C&C Plumbing in Jonesborough my leak is fixed and they were upfront and honest. I felt like a human and not another opportunity to make money.
Great experience. John is friendly, professional, and very precise. He kept me informed every step of the way and refused to stop until he found the problem.
We called at 9:00 AM and he was at our house at 11. Mark was very knowledgeable and polite. He checked out our issues and gave us the quote before he started the job. He was finished in less than 2 hours. He also put everything back and cleaned up. I would highly recommend this company and Mark!! Job well done!
Had large plumbing problem! Mark came out and worked for hours to fix all my plumbing problems. Mark and this company are Great and did a wonderful job to fix all the plumbing issues I had! Would use again and tell others to use them!
John was very professional. He offered options for the repair. I was impressed that he had all the materials for the repair on the truck. He had to get the City Water Department involved and although he had finished his repair work, he did not leave until they had finished their repair work to make sure everything was correct in the house.
Had a water heater leak and called multiple places that couldn’t come out and frankly didn’t have any interest in helping me for a month. Tommies came out a day after calling and did an excellent job. Would highly recommend to anyone.
Mark was extremely informative, efficient, helpful and kind. Rusty also helped us the next day continuing with some more work. Both Mark and Rusty were very helpful and informative, working with us on what we needed. Thank you.
Mark came out to help with a plumbing issue I was having at my home recently and not only did he fix the problem but he was also able to point out other things with my plumbing that could potentially cause other problems. He performed good, quality work, gave really good advice and ultimately made it a good experience. I will definitely ask for him again in the future
We got all our water lines replaced throughout the entire house and they added new outside water spouts. John and Dylan were both very explanatory to all the work they did. They also made sure I understood how everything worked. Both were very pleasant to talk to and answered all my questions. Definitely recommended!
He had a big all day job of repairs for us. He was nice, friendly and did not complain at all with the problems when encountered. Very satisfied with the service we received.
I want to thank Tommies for installing my water heater. They were extremely responsive and were able to come out to my house the same day and install a new water heater. The technician was very professional as was the job coordinator. Many thanks!
Called Tommie’s after becoming frustrated with a no call no show plumber. Easy phone call, spoke to a real person who was able to set up an appointment the next day. Tommie’s called day of the appointment to confirm the appointment time and said they would call again when technician was on his way. Received a call back as expected and was given a 30 min to 1 hour time frame for arrival and my technician John arrived in about thirty minutes. Problem with the water heater leaking, previous plumber had diagnosed problem as needing an expansion tank, the first thing John did was check the water pressure and stated that my water pressure into the house was very high and that was causing issues with the leaking water heater. John gave me two options to choose from that would fix this issue and he installed a pressure reducer and also the expansion tank for the water heater in the same visit that he was able to diagnose the issue, all parts were on the truck and work was completed within two hours. Could not have asked for a better experience I told John the other plumber had not even checked the water pressure before he had diagnosed the leak from the water heater was due to no expansion tank if I had waited on them the problem would not have been fixed! Thank you!
Mark was very professional and attentive to the details required to complete the needed services.
I was very pleased with the work that was done i called and they came right out within a couple of hours and fixed my leak, they told me what they would do and what it would cost and how long it would take to fix it and was very professional. I would recommend them to anyone that was in need of a repair in a hurry they are very fast to respond to your needs. Thanks to Tommies Plumbing i have my water problem fixed.
The technician, John was everything I wanted for my plumbing needs. He was professional, yet VERY likable...He removed the old toilet and installed a brand new one. He found that there was rotting in the subflooring, so he suggested what I needed to do later when I replace the flooring in the future. He is now my ‘go-to’ plumber in the TN area of Jonesborough. Thank you John!
I had the best service from the moment I called until my water heater was replaced. The lady was extremely friendly on the phone and kept me updated throughout the day with what time the technician would arrive. I was extremely fortunate to have Richard come to my home. He was very professional, wore protective coverings on his shoes along with a mask the whole time. He diagnosed the problem quickly and gave me various options. He was super kind and friendly and turned an awful situation into great one. I cant thank him and the staff there enough. Will definitely use them again and I highly recommend their service.
Probably shouldnt call for a small job. I know they have overhead but I felt their price to high. We had dug up where the leak was at in the ground. So they want to charge over six hundred dollars to put in approximately four foot section of pipe with an elbow on one end. So we paid a sixty some dollars service charge for a few minute it took them to give a quote. They may be friendly and may be great plumbers but you r better off to find one or two man plumbing business for a small job.
Kyle has been here before to install hydrants for me. On both occasions, he has been nothing but professional and personable. Job was done quickly and with a minimal distance to the household. Give this man a raise. 12 out of 10.
The service men that came out and replace my water heater were very professional and I couldnt ask for two guys to be any better and they clean up there mess. They even stay to make sure the water heater was heading the water. There price is reasonable to.
Kyle and Nelson were phenomenal. They explained everything in words I could understand. They went above and beyond to help us out.
THESE GUYS ARE THE BEST OF THE BEST WE ARE SO BLESSED THAT WE LIVE WITHIN THEIR JURISDICTION OF PLUMBING THAT HAS TO BE DIVINE! THESE GUYS ARE MAKING A DREAM COME TRUE FOR A YOUNG 17 YEAR OLD GREENE COUNTY STUDENT, BACKING HIM WITH HIS DREAMS AND ASPIRATIONS! TOMMIES PLUMBING IS MORE THAN A PLUMBING COMPANY THEY ARE A HUGE PART OF THE BACKBONE OF THIS COMMUNITY PLEASE SUPPORT THESE GUYS PLEASE CALL THESE GUYS ANY PLUMBING PROBLEM THAT YOU HAVE THEY ARE VERY QUICK VERY ON IT VERY PROFESSIONAL VERY COURTEOUS AND THEY DONT LEAVE YOUR HOUSE A MESS! NO RUN AROUND ON WHAT IT COULD BE STRAIGHT TO THE POINT QUICK AND SIMPLE AND THEY TAKE CARE OF THEIR CUSTOMERS! GOD BLESS TOMMIES PLUMBING!
Kyle was awesome! What started as a simple leak turned into 2 major repairs and he stayed late to ensure we had water again. Kyle was professional, kind and efficient. We could not have asked for better service. Thank you Kyle!
Our tech Mark and Casey arrived in time frame given. He assessed the problem we had and worked diligently to resolve our problem that another company did not after several calls. He was very nice and knowledgeable and even cleaned up afterwards, which was a help to me. I would recommend Tommys to everyone!!!
My technician, Dylan, was on time & very friendly, courteous, & very knowledgeable. I had several things I wanted done, and he took the time to go through different options for each item. In the end I only had 2 of the 5 items worked on (honestly all the items were wants versus needs). But the 2 items he did work on, were done quickly and very professionally. I would definitely recommend Tommies plumbing!
Mark and John were very knowledgeable and thorough and did an excellent job
The technician Marc came out to my house on June 14th and did an amazing job and was very helpful with our needed repairs.
Friendly service, quick response time, and quality install!! Our service tech was Dylan, and he was very professional, and done a great job on installing our new water heater. we HIGHLY recommend Tommys Plumbing!!
Called Tommies this morning, John came out the same day, found the leak in the wall, gave me an estimate, and fixed it. He thoroughly explained the issue as well as the repair. He even quoted a price to redo plumbing in the entire house as my house is 33 years old with copper pipes. He also made sure to clean up and throw away the drywall and insulation that had to be removed and cleaned up the floor, as well. Needless to say I am very pleased and will use Tommies plumbing again. I highly recommend them! Thanks for a great job, John!!
I am very happy with the service that I received today. Rusty was fantastic! The repair was done quickly after professionally. I will recommend Tommies Plumbing to everyone.
Rusty was so helpful! He was very courteous, clean, kind and explained everything he was doing in great detail. I would highly recommend him to complete your plumbing needs. He made a very stressful situation, less stressful.He deserves a raise!
Service tech was very nice, informative, and equipped for the job. Was efficient and did a good job of repairing a shut off valve on my washer and installing a new water pressure regulator.
I had William and his Mainer co worker. They were pleasant, polite, wore masks and were very professional. I did not receive the text photo of my meter from William yet, please resend to my cell phone. They located leaks and installed new hydrant. They may return if any further problems. Excellent service.
Dylan was very knowledgeable and explained what needed to be done and we have found his workmanship and our experience with Tommies Plumbing to be excellent. We were so pleased that we also had Kyle and Mark who came out to do a complete change out to our laundry by installing an uptake system. Both of these guys were very patient and able to explain the new system to us. This is a great group to work with and they do quality work.We will use them anytime we need any repairs and recommend them to anyone we can!
Service performed by Mark.. Clogged bathroom drain was repaired quickly and work comes with 30 Day guarantee. Quite satisfied with service.
Kyle and his helper were very courteous and did a great jobSecond time out very polite and did a great job every thing works as it should now
We are so pleased with the work the technicians did. They replaced cast iron sewer line in house with PVC pipe. Their work was exceptional. Very professional. We would not hesitate to recommend this company.
We were very pleased with Tommy’s Plumbing. Excellent service!!!!
These guys did an outstanding job replacing my outside hose bibs and pressure control valve, very friendly people, will use again in the future.
He was very nice and explained my options. Was very professional. I would refer any of my family and friends to Tommies Plumbing. Thank you!!
Dylan arrived promptly and checked out the issue with the warning light & alarm. He called for help and assured us that another tech would be out shortly. That tech arrived within the hour (I don’t remember his name, sorry) and got to work right away. He assessed and fixed the problem, explained what the issue was and went on his way. I want to let you know we have had 2 issues since the new pump install and Tommie’s has been very responsive with both calls. They do stand behind their work.
Mark Fields was our technician. He did a wonderful job. He was here until 9:45pm tonight to make sure the job was done right. No worries about hot water in the morning before work which was a big relief for my husband and I. We will call Tommies again when needed.
Kyle was great, very knowledgeable and paid great attention to detail. Super nice guy and very professional Thought was a little expensive but great work. I would recommend tommie’s plumbing for all your plumbing needs.
We are finalizing an estate property and returning to Indiana this weekend and needed to have the repair completed asap. They scheduled us in on short notice. Tommies was great to work with us and Mark identified and fixed the problem in short order. We can return home knowing the problem has been fixed.
Because my fixer upper had galvanized pipes from the 1940s and a water heater that was likely 20 years old, a team of plumbers from Tommies arrived to replace the old with the new and they provided a few extras that were not on the list but needed doing for the same agreed upon price. The next day, technician Rusty spent 6 hours installing new hardware in the bath that could accommodate the new pipe fittings. None of this work was easy job but Tommies uses trade craftsmen who do their job well and who were extremely professional. I am highly satisfied with their effort and service.
Called tummies after I accidentally broke my drain pipe replacing bathroom sink. John came out well within the time frame and was able to make repair quickly. He did a great job and will call tommies again if ever needed
Had whole house re-plumbed. Brand new pipes throughout. Kyle was very professional, knowledgeable, and prompt. Very happy with service.Had a minor leak a couple weeks after initial installation but Mark came out and fixed right up. He is like Kyle, very profession, knowledgeable, and prompt. Everyone from Tommies Plumbing is great and their service is spot on. Prices are reasonable and they show up when they say they will. So glad we chose this company.Had pipes repaired from frozen pipes at my mothers house by Jimmy. He was very professional and did an awesome job.
Mark (service 12-4-2020) was the ultimate professional with booties and mask; so appreciated. Took no time to get to the problem, treated the blockage for today. Future visit scheduled for pipe replacement. Thanks Mark!Additional service done on Friday December 11, 2020 by Mark and Kyle. The two worked diligently to get an old cast iron pipe removed and new installed. Thx to both for their job well done! Happy New Year!
Scheduled visit for job.. Dylan arrived and was very nice, but the price of job was ridiculous. To hook up new faucet, sink strainer, drain lines (I supplied parts except for 3 new cutoff valves) to sink was over $1,000... and still had to pay $59 to tell them not going to use them.. Any time a company cant give a ballpark cost, dont use them.. Tommies Plumbing is absurdly over priced! By the way, found two other plumbers that knew Tommies pricing, without me telling them who I was going to use. Ill have to wait a few more days to get job done, but to save over$600, Ill wait. TOMMIES PLUMBING, shame on you for being soooooo over priced and when customers really need your help.
Mark did excellent work. He explained what was wrong and showed me the finishing result. Awesome worker
John was very courteous and professional. He was on time and explained everything thoroughly.
I received my water bill that showed a huge jump in price. I called Tommy plumbing’s to help find and repair the leak. They quickly came and replaced the water reducing valve and fix another leak. They are true professionals. They are courteous, on time and quickly took care of my issue. They used quality parts and the proper long term fittings and crimps. No shark quick fix parts here. Thank you for your service.
Mark did a wonderful job, very nice person takes his job into heart, I would recommend Tommies plumbing to everyone, they get there at a good time and done pretty fast. And now we have our water back on and the pipes fixed to sewer. Thank you once again.
John M. came to repair a couple of yard hydrants. On time, friendly, had the parts needed and quick with the repairs. Offered further assistance and left the repair locations in the same manner they were found. Great service and outstanding prices.
Richard got here when promised, examined the problem, gave me options, replaced the water heater and cleaned up after finishing. He is very nice and very professional.
Great job, thanks Mark!
Dylan and Rusty were my guys. Very professional and great service and work.
Tommies Plumbing replaced and repaired several pipes for our kitchen and bathroom. Mark w/Tommies was pleasant, professional, courteous and thorough. Would definitely recommend!
Very pleased with the service we received.
Mark did an excellent job while keeping us informed of what needed to be done and followed through professionally with a high level of expertise.
I have CPVC plumbing, so I dont mess with it. I let the professional do the job. Both of my shower controls (up and down stairs) were contractors grade (16 years old) and in need of replacing. Both were dripping for months. John opened the wall and replaced the upstairs controls - using Pex with the CPVC. Very clean job. The original plumbing was a mess where they used CPVC glue and plastic fittings. He gave me some options. I had already bought a Moen control but wanted him to install additional cutoff vales behind the wall. That way I would not have to go under the house to shut the whole house water off for this shower. John gave me different price options to use what I had + the cut-offs, or to install one of their controls that has cut-offs built in. Actually that option would cost less. Also, the control was better quality and heavy duty.As for the downstairs shower control, I would have to remove the long wall to wall vanity in order for John to access the shower control through the wall. So, John suggested I just have him replace the shower cartridge only (and gave me a cost). I agreed because the main objective was to stop the dripping. John was able to contact his office to identify the type of cartridge and order it. That would stop the leak. In a few days John came back to install it. It doesnt leak anymore. In the future I will pull out the vanity, have Tommies schedule John to replace the control with the same type that was installed upstairs. He also put in an access panel upstairs. Looks great. He will do the same for the downstairs shower. I am very pleased. John did an excellent job. I am glad I called Tommies Plumbing.
Mark was very polite and explained everything he did . He cleaned up everything including my shower floor. They were very nice all around.
Kyle did a great job fixing our leaky bathtub! He was friendly, professional, and let me know every step in the process. Appreciate your help!