Wonderful people at this store! Nathan took the time to set up my Moms new phone with the same background picture and apps as her old phone, and Kainen not only helped us lower our monthly bill, but he went to the Brazil store to pick up a new phone for me. I highly recommend the Greencastle store!

Best experience when it comes to dealing with phones! Allen helped get us set up with new phones and tablets for our kids. It can be such a headache doing all of this. Definitely love the Verizon in Greencastle so kudos to you Allen! Thanks for the best cyst service we’ve had EVER!!!

Tiffany was awesome 👏🏻She took care of my request quickly and professionally and was great to work with.

Not my favorite cell carrier. Ive has some serious issues with their roaming policies. They buy tower time from at&t anyway when they dont have a tower in an area. Why not just cut-out the middle man and go straight to the source. Plus when was the last time you saw a real person in a Verizon store? Their customer service is subbed out to foreign nations and I cant understand them though they do speak English its over the phone, scripted and not very fluent. I go almost anywhere else before I set foot in a Verizon store! A pay phone, anywhere else.

Nathan was friendly and helpful the moment I walked in the door. He literally spent hours helping me switch my account, assisted me in comparing two different phones and their prices, he transferred my phone data from one phone to another, helped me find accessories like a phone case, and even put my liquid screen protector on. If I could give Nathan 10 stars I would!! He was so patient and answered any questions I had! Best experience.

Allen was wonderful and great to work with! Up front about everything which is always nice!

Allen was wonderful. We had a problem with our email, and we ended up getting new phones. Highly recommend, and we will be back!

Today service was great with our representative Allen here in Greencastle. Got us good phones and set up service with no problem, switched to phones over from Metro. He was friendly and explained everything about our new phones.

We were impressed with the service at this store very patience with us. We are older and needed a lot of help GREAT guys! We are very appreciative of everything. Thanks again, we love the new LG.

We love going in there to work Allen Syx and Micheal Moore!!! They do their best to find everyone the best deal possible!! Highly recommend these 2!!!

Allen helped me to get a new phone and service. He was able to find numerous discounts saving me a considerable amount on the activation and monthly charges. I switched from an iPhone to an LG and he took the time to set up my new phone to be more user friendly and similar to operations of the iPhone. I would recommend Allen to anyone seeking a new phone or service provider.

Allen Syx is great to work with at the Verizon store in Greencastle, IN. I have worked with Allen for over a year now for all of my cellular needs, questions, and concerns. He helped me at Christmas to be able to purchase new phones and keep them secret until Christmas Day. He even was available on Christmas Day, when he wasn’t working, to help me with questions. Allen is always looking out for deals that may be available on your account to help find the perfect device to fit your needs and budget. He is never pushy, and is so knowledgeable on any particular device you may have or want. He never minds the numerous questions that I have about multiple plans and any issues I have with my bill. He works efficiently to make your visits to the store short and effortless on the customers’ part. I live over 30 minutes away from the Greencastle store, but choose to make the drive so that I know I will be taken care of!! You can tell when a person enjoys his job..... because it is done well. Great job!!

My stepdaughter and I went in to upgrade our phones and change the phone on another line. Allen was very helpful and made the process go smoothly. He also took the time to make sure we were getting all the discounts available for our account. This was one of the easiest transactions Ive had with a Verizon Wireless store. We will definitely continue to use them for any future issues/needs.

Allen Syx helped me upgrade two of my phones and iPad. Allen was very thorough explaining all of my options and even double checked to make sure I was receiving all of the latest promotions. I appreciated Allen’s patience as I am not technology savvy and he made sure to answer all of my questions and made sure I was comfortable with our new devices. Allen was personable, professional and knowledgeable about all of the products and made it easy to transition into our new phones and iPad.

Drove an hour to come to this location because I always receive the best service here. Allen was great to work with. Very professional and efficient. It was a challenge getting the information I needed from Apple but he remained patient and attentive the entire time. I appreciate his unmatched customer service!

Mr. Allen Syx is a phenomenal employee, very polite, helpful, and patient. It is nice to deal with a representative that is more than willing to do anything they can to help you and answer any and every question. Very clean and well organized store as well. Thank you Mr. Syx.

I always dreaded going into these stores because it just feels like they try to sell you everything. If you visit the Greencastle store though ask for Joel! He’s a huge help anytime I’ve been in and always fixes problems I have.

BLAKE was AMAZING🤗..took him literally like 3 minutes to fix my issue...HIGHLY recommend

Bend over when you buy ANYTHING in this store. Way over priced.

Justin was very very helpful through out the entire process. We lost our phone and he helped us out in resolving the situation very swiftly and he was also very polite. We greatly appreciate his help. We also look forward to his ongoing help.

Went in for a simple charging cord. Guy immediately goes for the most expensive $50 cable. His upsell turned me off so much I left disgusted WITHOUT the additional phone case I had intended to purchase.

He was great 👍

Had an overall great experience! I knew what I wanted before walking through the door. Allen, was very attentive and I was in and out in less than an hour. Would highly recommend!

I will never go anywhere else. Always give me solutions to any issues I have. Very knowledgeable of plans and services available! Been very happy coming here since we switched from Att

Justin did an awesome job. He explained everything in detail and also explained how to use our new phones. We asked several questions Justin answered all of them. And gave us his number to call if we have any problems or more questions.

Always have a great experience at this location! Super helpful and they always get me the best deals. I highly recommend this location.

Prompt service and pleasant cooperation.

I want to commend Justin Earl for doing a wonderful job of helping me purchase a new phone. Justin was super knowledgeable and helped me understand the different Android devices. When I changed my mind on a specific phone he was so patient and understanding and was able to match me with a phone that is affordable and exactly what I wanted. Verizon is quite fortunate to have such a great associate. He is a true asset to your team and went beyond expectations. Thank you again, Justin!Michele Peck -a longtime Verizon Customer

Excellent service

The guys here are always on top of things

I have been a customer with this store for several years. The sales representatives and managers are always very courteous, and eager to help with anything I need. I am extremely impressed by the professionalism I receive every time I visit the store. I will continue to do business with Verizon because of my experience in this store.

Justin was awesome and very patient with us. He got our new phone set up well and efficiently. He made a crummy day much better. Thank you.

Great people working at this store. Joel was amazing, not too pushy but guided me to the device that worked for me and my needs. New phone and my bill is around the same it was before!

Had a great experience in the store today! Needed to upgrade my phone and the representative I worked with was great! Got me into a nice phone and I am not broke either!

Had to stop in today for a time issue. The guys here are amazing. Had to even come back later and needed help recovering my Gmail and they got it super quick!

This store is the best, they are always nice and are very helpful when I have issues with my phone. Never hesitate coming into the store. Wish every store had such great people.

Justin was a great sells rep, we stayed after hours to not only help me but my family looking to switch from AT&T. He sold me a great phone with wonderful info about the phones I was looking at. 5 stars all around!

Always have a great experience in this store. I have my guy there and he is awesome. They are very smart with all my tech questions!

Always stop here when I need anything. Just got a new phone and and my bill is actually going down! They are always so helpful when I have questions. Stop in and ask for Joel

Great and super helpful

Allen was really really helpful I highly recommend him I am happy that he helped me today

The Justin was nice as soon as I walked in the door. He very nice and smart.he explained everything in detail and what I got.

Had a great experience when I have had nothing but problems with another carrier. The gentleman I worked with went above and beyond for me!

Came in tonight and got a new phone and my bill went down! The representative also found an additional way to save me more money with my military discount. Highly recommend anyone come to this store!

Love this place! My phone was stolen and I did not have insurance. They were able to help me out and get me a deal!

My experience at Verizon today was awesome! Nick Schwomeyer helped me today and he was extremely helpful! I was very impressed with the amount he was able to save me and how quick he was. I told him I didnt have much time and what I needed, and he was really quick and I was out of there the quickest I have ever been! His service was truly great! He was also very professionally dressed and smiley. I would recommend anyone to him! He was great and I really appreciate everything he was able to do for me today, his patience, his quickness, and most of all his outstanding service!

Great customer service.

Had a great experience here today, Joel was able to get me a new phone ordered when mine stopped working. Got everything taken care of withing 20 minutes or so!

My experience today was very good. I was helped with my new phone. I will be back to this store for sure!

Watch out for verizon sale promotions...they scammed me by saying i would get 200 back for every phone in oct of 2019... still have not recieved anything and I have called on 4 different occasions. My salesman Joel Kilgore in Greencastle at first seemed helpful trying to resolve the problem and apologized but soon stopped responding to my messages of concern. DONT believe their promotions!! Google it for yourself...many never received their gift cards. I am currently looking into a small claims suit.

Thank You to Dustin for helping my daughter switch her phone from t-Mobil! We are from Chicago and she is new to the area and had no service... So very grateful for your patience and assistance! Again cant Thank you enough! We are finally able to call her!Much Appreciation From a very Worried Mom!

Joel is the guy to deal with, very personable, intelligent, and not trying to drag money out of the customer. Good people,good place

Had a great time in the store today. Our representative was so knowledgeable and very helpful and got everything taken care of. Highly recommend!

I stopped in with questions about storage options on my phone and I needed help with moving and sending videos. Joel helped me out and made it very easy for me to understand so I can do it in the future by myself!. Very nice and very helpful, I will be back!

Always treated nicely. They helped correct my mistake I made online changing my plans.

Very satisfied with the service

So it was the first time I worked with Matt, and I was in and out in under 10 minutes!! He was quick and polite!! Will return.

Justin helped me with my iPhone transfer of photos and video and was extremely helpful and caring. Great service and friendly assistance.

I thought good service was a thing of the past but Emmett came out to our home and set everything up for us and answered all of our questions and put us at ease about everything. It made changing over so much easier. Thanks to his help. We are seniors and some changes are hard, next to impossible but he made it great...thanks...

The people working were great. But I paid Verizon $30 for their fee then had to pay $35 for this place to use them to purchase a new phone and add a line. Could save that by driving to an actual Verizon store. I mean come on, I spend enough money with them to at least waive something.

Helped out alot

Fantastic store! They make things fun and light which makes the process of getting a phone much easier.

I came to this store to transfer phone plans as well as upgrade my phone. Assisted by Emmett, he did an above-and-beyond job. He was friendly and knowledgeable, and explained the terms and conditions calmly and comprehensively. He accepted us at closing time (which is 7pm, not 9pm as Google+ claims), and stayed 2+hrs LATE to make sure my new phone was set up properly. He also ensured is we could contact him in the future with questions. We are very grateful to him.

Had a great experience! The guys were really nice and Elijah did a great job helping me get a new phone

Love the Greencastle, IN location. Always professional, courteous, and extremely helpful. Best location I have ever been in.

Nick did an amazing job today opening my account and setting up my phone. Im so pleased with my experience. I will definitely send my friends and family to this store!

I have had a great experience with the customer service that I have received today from Justin Earl. Verizon is fortunate to have Justin as an employee. Sincerely, Nancy Lovett

Awesome customer service

Very nice store with great customer service we were there getting my grandaughters phone set up!

I always go there. Garrett See is my go-to guy. He always takes care of my familys needs. (I will even wait for him if hes busy with another client.) Customer service is excellent!

This store is great. The service is always excellent and friendly, and they legitimately try to help save you money. Garrett See is a particularly wonderful salesman.

Great service, wonderful place. Always enjoy coming to this store

Always great service. Just extremely disappointed with LG products. Verizon should consider dropping them from their showrooms.

I made a hasty decision to go back to a Droid as I switched from AT&T to Verizon. I heard from Nick S, at Verizon, 48 hrs after purchasing the phone. He was just checking back in to see how thing were going.Within days hed gotten me set up with an iPhone to replace. Service and knowledge was exceptional each time.

Great staff they helped me with every question that I had. Great overall experience.

Wouldnt try to port a number to a new phone.

Joel Kilgore and Brenan barns are knowledgable and never tried to sell me things I didnt need

On my last visit, Nick Schwomeyer was able to solve my billing problem after many had tried. Today he also took care of a problem I was helping with a download. Nick is always cheerful and happy to work with someone who doesnt quite know all the ins and outs of the computer and cell phone world!

Nick Schwomeyer and Garrett See are the best Verizon sales rep i have ever had! I will never go to anyone else if i ever need help again! I came in to fix my phone and they stayed on top of it until i felt comfortable with it again. They are very friendly and even made me laugh! Such fun people to be around and still very professional. Thank you for being awesome! P.s. the vest rocks.

Very friendly employees helped get my phone set up. Called customer service for me to get my phone figured out

He was very helpful and I would go back. Great staff

The salesman was fantastic and very polite and patient. I will always come back for any problems and purchases.

Justin was very helpful, professional, and educated throughtout the purchase of my LG v40 purchase!

Stopped in today to setup a replacement phone that was stolen. Joel took care of it without a problem! Great staff, great service.

Good experience at this store. Bought minutes for my phone but would not activate. Representative got on the phone with customer service and found out I had a $5 feature on my plan. He got it removed and got me back on.

We worked with Nick Schwameyer today. He was great! Even through technical difficulties he was a great help to us. Highly recommended!

Great people to help make the decisions that will be our cell phone service for a couple more years . Thanks to Dustin and Haley they made everything easy, got us set up and we feel good about it. Now we say hey Moto!

Great sales staff friendly atmosphere very knowledgeable. Do recomend.

Nick Schwomeyer helped me out a lot at verizon. Hes a great customer service representative. Its obvious he knows how to do his job too. Highly recommend!

Would recommend going here. Great service!!!

Joel was so helpful. got me all set up.

Thank you, Emmett for helping me this past Thursday with my iphone issue.You were a huge help!

We came to the Verizon store contemplating changing from sprint. Nick made it easy and was very patient and thorough We all have new phones and Verizon has a new customer. Nick is an asset to the company

Garrett has set up all of our phones. We wont go anywhere else. They always take care of us when we have a question.

Edit: Since this happened, Matt contacted me and at least apologized and did his best to make it right.Salesman straight up lied to me about having to buy a phone to upgrade my plan. No confusion or miscommunication. I directly asked him, Do I have to buy a new phone to change plans? and he lied to my face. Got home, looked into it, and upgraded plans for free.

I had a great experience today in the store.

My experience at the Greencastle store was great came in to pay a bill and walked out with a new free tablet thanks to Levi. Would recommend this store and business to anyone!

Nick Schwomeyer did a wonderful job of helping me Upgrade my phone and switch all content a over. Enjoyable experience.

I was in several months ago and Bill OGrady was my salesman. While I was pretty sure I did not want the iPhone 6+, they did not have what I wanted in stock. I went ahead and took the 6+ since I knew that I could return it within two weeks if I didnt like it. Turns out, I LOVE it. So glad I went that route. Only problem is, Im on my phone so much more now. Bill recommended I get the screen protector for my phone. While it was $30, I was a bit skeptical. I went ahead and got it. Well, when walking into my house today, I dropped my phone. When I picked it up, looked at it, I noticed a crack across the screen. I freaked. I have the insurance coverage on my phone but I was still going to have to pay a big deductible to get the phone replaced. I quickly texted my salesman and he told me to peel back the screen protector. The screen WAS NOT CRACKED!!!! It was just the screen protector that was cracked. $30 well spent on that little screen protector. Thanks!!

Mark did an awesome job at answering my questions and helping me with my phone!