If I could give this place 0 stars I would. I had my car in for an oil change, thinking everything was great I drove across 4 states for work. After some time of driving I smelled burning and my check engine light came on. When I opened my hood the oil cap was sitting on the front, not where it should be, to CLOSE THE OIL CHAMBER. Oil sprayed everywhere under my hood. I had to get an emergency oil change in a different state. There was not a drop of oil left in my car. I contacted the service manager who then went on vacation for 2 weeks leaving no one to handle this issue. When I called to speak to another manager I was told to leave a message and someone would contact me. I have yet to hear back from ANYONE!! Ive called, left messages, and sent emails with no response. The worst customer service I have EVER experienced. I will NEVER take my vehicle back here.

I brought my vehicle in for a recall. They took my veh right away and it was done in 20 min and they did a 25 pt inspection and found my battery to be low. I knew this from spring. They were charging approximately $200 for a battery which I thought was high. I took it home and my brother bought me a battery and put it in for $105.00. But I appreciate they did the inspection. Good job overall!

Was in for first oil change and tire rotation. Reception was excellent, service was speedy and check out was a breeze. Everyone was exceptionally friendly!

Staff was very helpful and answered all questions. They were able to set me up with exactly what I wanted.

Our salesman, Jaden and our finance guy, Kevin, were super helpful and went above and beyond to help us get the car my boyfriend wanted! The 2021 Nissan Kicks! We really appreciated all they did and very happy with the vehicle. Just want to say thank you for being there for us and the service you provided. Thank you very much!! =)

They changed oil and rotated tires even faster than they initially told me 👍

The service department here is fantastic. Had an emergency repair come up that had to be done this week, and no one in town (including the shop that initially diagnosed the problem) was able to help. Most shops told me it would be 2 weeks before they could even look at it, let alone order the parts needed. After explaining the situation to the service manager, they fit me in immediately, rush ordered the parts, and had my truck fixed in 2 days. Cannot recommend them highly enough, especially for their flexibility to fit me into their packed schedule when no one else would.

The individuals at Gandrud Nissan were very helpful, and I didn’t feel like they were trying to pull a fast one on me. I was able to get my full value for my trade as well. Chris also, took the time to show me all of the features in my new Rouge. I highly recommend Gandrud Nissan.

What a great experience. Eric in service was thorough and made sure to keep us updated. Sean in sales worked with us along with coordinating our trade in while it was in for work. I will be a repeat customer.

Just purchased my new vehicle from Gandrud Nissan. Staff was very helpful and knowledgeable. It was a simple painless process from start to finish to get my new car.

The Nissan service staff does a great job. They are responsive, knowledgeable and efficient. A shout out to Erica for doing a wonderful job!

My first time buying at Gandrud, I was nervous but they made the process so easy, explained everything and made sure i had no questions. The vehicle i purchased was super clean they had everything ready to go when i went to pick up.

Run from this place and dont look back. From receptionist, to sales rep, to sales managers, to service managers, to manufacturer, if you need help for a serious issue youre not going to get your needs met.

Had my Armada serviced at Gandrud. I was very impressed when I brought the vehicle in for repair - drove into their nice shop out of the weather and was greeted warmly by staff. They reviewed the repair to be made, confirmed my contact information, and said theyd call as soon as it was ready. They called later to inform that the repair was complete - a day sooner than expected. Great overall experience, and I would highly recommend them.

The service was great and the repair was quick. Very happy with this experience.

I have been a costumer for over 5 years and had nothing but great things to say until now. Earlier this year I had some warranty work done, no problem they fixed and everyone’s happy. I call again this past week, same circumstances I’m thinking we’re good. The next day I get a call to approve the work for over a thousand dollars! At this point my wife has lost her van for 2 days and she is 9 months pregnant so I approved the work to get it back fast. The last straw was when I went to pay they threw a 3% credit card charge on top of my quoted bill. If Gandrude could be up front with their customers with the information they have I wouldn’t be writing this. If they were upfront at the out set and told me “ hey your warranty expired a few months ago, does that factor in to this repair ?” I would have waited. My company owns a shop. Also the reason I had to pay with credit card is that we are in the middle purchasing a home and took our savings and paid off our credit cards. Now I had to jack up a balance. This whole situation was unacceptable. Had Gandrude given me the choice before my family of 6 to be 7 next week, I would have waited and probably thankful they were looking out for their customers. Congratulations Gandrude you lost a longtime customer. I hope it was worth it.

Eric is an excellent service writer and is very helpful with solving problems with my Xterra.

Solid customer service, car issues were resolved, and reasonable pricing

Salesman went above and beyond to get us a vehicle that we liked. Thank you.

Transaction from start to finish was smooth and they applied no pressure at all. Answered all my questions and made me confident with my purchase

I worked with sales rep Chris Roberts . He made my buying experience such a easy process .He was very informative and professional and friendly .I would highly recommend anyone who wants a great buying experience to go to Gandrud

I was browsing for car options and stumbled on a car I wasn’t expecting to find. Ryan, the salesman, was very kind and not remotely pushy. Kevin, the finance guy, was so friendly and helpful. It was likely the easiest car purchase I have ever made.

Great service as always! Dropping of a Nissan Armada for Service. Talked to Karla in sales and bought a like new Versa-Note Nissan.

Best car buying experience ever! Thank you Chris Robert’s and the amazing staff at Gandrud!

The service was great. The sales people and other staff were knowledgeable, helpful, courteous.

I did not have an appointment and was told that they would be able to service my vehicle. when i arrived, the staff was very polite and took care of my vehicle immediately. I was notified upon completion of the service and everything went perfect.

From start to finish the whole process was fantastic! When I initially called for an airbag recall I was able to get work done that we couldn’t get a plan to get it done. The option of Gandrude picking up the van really helped us. The added bonus was getting the van back quickly. I don’t have anything that I could think of to improve my experience. Thanks.

Highly recommended. Cameron Fonder and Eric Rand were excellent. Cameron stayed beyond his shift to show us the car initially. He did the behind the scenes work to get us the car asap. We were in and out of Gandrud with our new car within 30 mins on pick up day!! Thank you.

Awesome service, always feel my best interests are served in repair of my vehicle.

Incredibly fast service. Took care of my recall, oil change and rotation in less than 40 minutes. Sweet

Best customer service I have ever experienced. From walking in the door with an idea of what I wanted, to leaving with zero questions left unanswered and a beautiful new vehicle, everything was personalized and extremely helpful. I would recommend Antonio and Kevin from Gandrud Nissan in a heartbeat. Thank you both!!

Very well mannered, answered all my questions

My wife bought a car through Karla and is was a great overall experience. We had a small issue that was promptly and completely resolved. I would highly recommend Gandrud.

Excellent customer service. With no haggle pricing.

It was all good. I got an estimate for an $880.00 brake and CV joint job which I am considering.

We had an incredible experience working with Gary while we were car shopping. While we ultimately didnt buy a car from Gandrud, we were blown away by how personable and unpushy Gary was. Hes got a great vibe, was very knowledgeable about the cars, and gave us amazing service. We highly recommend working with Gary at Gandrud and will be coming here first for our next vehicle!

Sales person chris roberts was great and your finance person Brian Vandermeuse went way beyond any other dealer i have went too

Last week the transmission went out on our Nissan Murano. We didn’t buy this vehicle from Gandrud, nor have we used Gandrud for anything in the past but after having the pleasure of dealing with Eric in their service department we will not hesitate to recommend them to everyone! We were met with empathy and compassion regarding a huge expense we were not expecting. Eric and his management went above and beyond to do what they could to help us. I got my car back yesterday and it was even washed and completely cleaned inside. Thank you so much Eric and Gandrud service for everything. You have gained a repeat customer!!

I would highly recommend sales consultant Shawn Buccino! My husband and I have had Shawn help us with multiple Nissan transactions and we always walk away as happy and satisifed customers. Shawn is very knowledgable, never pushy, and makes the car buying process a relaxed and fun experience. Everyone at Ganrud is always very helpful and accommodating!

Since purchasing my 2016 Nissan Rouge with 30,000 miles used from Dan Goben Cars, Ive been bringing my SUV to Gandrud for service. The Service Advisors greet you upon arrival, review what service is being completed and get your vehicle checked in quickly. The customer waiting lounge is comfortable with plenty of refreshments to enjoy while you wait. Its nice having a shuttle service available for longer service times. Receiving service reminder texts and emails are also helpful before scheduled service appointments and when service has been completed. Overall, very pleased with my Nissan Rouge and the service I receive at Gandrud! Will definitely consider Gandrud for my next vehicle purchase.

The socially distant and nearly entirely internet based experience was fantastic! The sales persons up front pricing and prompt reply and the F & I person was easy to work with. After we had the details worked out via email, I was at the store for about an hour to review the vehicle before I drove away in my new Titan. I drove the two hours from Madison because the experience was much better than my local dealerships and they had the vehicle I wanted. I definitely recommend Gandrud Nissan of Green Bay!

Customer for life! Im on my 3rd vehicle cared for by Gandrud. The latest visit was for a rear window wiper that stopped working. I was in for an oil change and had them order a new motor as it stopped working last fall after working intermittently for a few months. I was waiting as they said it would be about an hour. After waiting about 20 minutes i was informed that the motor had become unplugged somehow, probably wasnt plugged in completely and had become unplugged due to driving vibrations. They plugged it back in and it works fine. (I currently have a 2015 Nissan Versa Note. I love this car and it lives up to its name. I can fit an 8 foot length of 2x4 in it and still close the hatch.)I asked what the damages are and was told no charge. THAT is what brings people back. Love this dealership!

Bought a new Rogue from Ryan. Very knowledgeable, friendly and understanding. We had a few questions about our purchase and he ended up putting our minds at ease and making us understand all that paperwork. Would definitely recommend him to our friends and family. The finance guy Kevin exceeded our expectations. So smart and friendly. He knew I was confused on some things and when I would reach out to him he would respond immediately. Thanks guys. P.S. The car is AWESOME!

Fast, good service and communication.

Over the seven years I have lived in Green Bay, I have bought all my cars from Karla Warren. I trust everyone at Gandrud Nissan. No pressure, saw the Altima I wanted, talk to Karla, bought the Altima and I am very satisfied. I got to know all the people upfront in the maintenance section, they are the most honest people, and I have always been very well taken care of. So happy for good honest people to deal with. Thank you

The sales person Ryan was very good and knowledgeable I’ll definitely be back

Great and fast process getting a car here.

Tony was a very helpful Sales Consultant. No pressure, and a very smooth purchase process.

I purchased an extended warranty and Im very pleased with their customer service and how friendly the staff at Gandrud has been! I look forward to having my truck service through Gandrud Nissan thanks much Kevin! keep up the great work!!

Erin was amazing. This was my first time at Gandrud Service, and she met me as soon as I pulled into the building. She explained the entire process, and gave me an estimated time my service would be done. Erin made the entire process painless, with no surprises.

Everyone was very helpful and friendly.

Karla was a great sales woman! She went above and beyond!I have never walked out of a dealership feeling so confident that I made the right choice.

I was extremely disappointed at the lack of social distancing options in the middle of a horrible pandemic. Got there at my scheduled time and the waiting room was completely full. I couldn’t be anywhere in that room and be more than a couple feet from someone else. I would have waited outside but it was rainy and cold and my appointment was an hour long. I am so disappointed at the irresponsibility. Luckily over on the sales side there was a bench I could use to get away. Very uncomfortable visit.

I bought my car from Gandrud Nissan and have continued to get my car serviced in the service center here as well. Everyone is always very helpful, straightforward and has your best interest in mind. They always explain what is being done to your vehicle in a way that you can understand without knowing anything about cars. The prices are always very reasonable and average market value. Jared has great to work with and is extremely helpful! I highly recommend bringing your vehicle here!!

Tim Lawson at the service center of this location is the best! My 2013 Rogue had issues while I was staying in Green Bay. Tim and his team squeezed me in on a Saturday and got me fixed up. Super responsive, really good customer service, just cant recommend them enough. Thanks Tim!

Karla Warren was hands down THE best salesperson I think I have ever encountered. She made me feel comfortable with my choice in a vehicle and really and truly went above and beyond for me with my circumstances at the time. Due to her personability, kindness and compassion... I dont think Ill go anywhere else for my vehicle needs. Thank you so much, Karla!

Our salesman was nice as was our financial agent. We got what I believe was a very nice car for a very reasonable price we are very happy so far with our new Nissan Rogue. We got the SV with premium options. You wont find another car out there for the price with the options this car has. One year update After purchase the title and the billing with our loan were screwed up for at least 3 months. The color was off on the title and our address was wrong. There was actually an address somehow on the title for a place I lived at over 30 years ago. Not sure how that even happens. It eventually got corrected. We did go through several temp plates. MechanicallyThe car required a recall for the back up camera. Twice The front sonar needed adjustment/reprogram. Service preformed at Gandrud was pretty good. The blower motor for the climate control failed during the hottest part of summer. We live a 100 miles from the nearest dealer so that was a lot of fun. Then the resistor for the blower motor failed cuz they didnt replace that at the same time. Service preformed at Riverside auto in Marquette Michigan was pretty good except getting an opening took 8 weeks.

I purchased a great car and the help I got was excellent!

I recently bought a 2017 Pathfinder that had an issue barely off the lot. Dealership wouldnt own the problem & told me to contact local Nissan since problem will be covered w/ warranty. I called Gandrud, made an appointment, they explained & fixed the issue. Great place & service!!! Will continue servicing my vehicle with them!! Thank you

Overall the service was excellent for express oil change. I am also very happy with the inspection made by the technicians. They did a great job!It would be great if the wait time can be reduced in the future.Thanks to Daniel, Eric and their team members!

I was recently at Gandrud Nissan for a routine oil change/check up on my Nissan Rogue and the service was exceptional. I have been to Gandrud many times over the years but this visit really stood out from the others. In particular Ian, the service representative that day, made the process very smooth. Ian was approachable, informative and frequently checked in with me while I waited. I trusted his judgement and didnt feel pressured to make an additional purchases. I can tell that he genuinely cares about the customer and it was definitely noticed!

Everyone was very friendly! Service fast!

We recently went through a replacement process with Nissan Headquarters for our Nissan Pathfinder, we chose to change dealerships TO Gandrud (which is 40 minutes from home vs 15 minutes from home due to poor customer service at our local dealership where we originally purchased our SUV). Jason K. and the Gandrud Staff far exceeded our expectations. They went above & beyond, and were often one step ahead of us, assisting us in communications with Nissan. We would highly recommend them to anyone purchasing a vehicle. They deserve 5+ stars!

First time user of service, and it was exceptional.

I called to make the appointment for an oil change and tire rotation the day before the scheduled service. I was asked if I needed a shuttle and what time I needed the shuttle for. I came to my scheduled appointment and was told they didn’t know if they would have a shuttle for me. They found a shuttle 20 min later. I was told I would be called when my vehicle was finished. This was 8am. I received no call. At 2pm, I called to check on the status of my vehicle. First, they couldn’t find my vehicle then they said it should be fine but didn’t know if it was done. I found a ride to the dealership to pick up my vehicle. I didn’t trust they would find a shuttle. I picked up my vehicle and was handed a piece of paper, I asked the receptionist if there was anything found on my vehicle, she said she didn’t know. I was then asked if I wanted to use rewards paints. Since this is my first time at Nissan, I asked her how the points program worked, she said she had no idea. I then asked where my car was. She looked around and said probably outside. I walked around the building trying to find my car using the key fab. Poor customer service from multiple people. For my first time at the dealership, I am scared to return. It was an awful experience. I feel like I’m trapped because I bought my car from this dealership.

Just moved to Green Bay yesterday. Needed an Oil Change. Drove in, was greeted by Erica. Was so sweet. Even honored a customer appreciation oil coupon from a different NISSAN dealership because I moved! I will indeed be coming back to this location for all my NISSAN needs!

I have been getting my service work done by Gandrud for years now and have always been happy with there work. They have high standards and I would expect nothing les from them, They will be my service center for many years to come. Congratulations on a well satisfied customer.

I called February 14th and left a message I left a message hoping they would call back but never did I got it fixed by a different mechanic so I dont know of the answer service is doing there part not happy

Karla was extremely helpful and easy to work with! The entire team work hard to help in our stressful situation. Thanks again!

Really liked the test drive a couple months ago with Antonio but were unable to get it within a reasonable price range so had to walk away. With some rebates going on Jaason was able to get us a deal below what we were expecting to pay. Only $15 more a month than we were paying for our 5 year old Nissan... Great work team!

Personable no pressure service! Our salesman Heartbeat was absolutely the BEST Ive dealt with at any dealership. Patient and very understanding of what I needed for a vehicle. I purchased new as returning customer purchasing used from the Gandrud location across the street. Financing was a breeze by Kevin. Straight forward and spot on! Wow! These two gentleman were a pleasure to deal with purchasing my first new vehicle. I also enjoyed the setup of this location. It was a very different customer experience thats comfortable and relaxing during a somewhat stressful process of switching vehicles.

Excellent service. Friendly & knowledgeable staff.

Impressed by their effort to teach me about my new vehicle. So many features have come out since I last purchased a vehicle.

The guys in the service department were great! Not only did they go to bat for me, but got the transmission issue resolved real quick. Have made a life long customer and have made me sing their praise to all who would listen!!!

Ryan personalized our visit to who we were and treated us like a visitor, not just a customer. Everyone we came in contact with on our visit made sure to say hi. They operated more as a team instead of just a bunch of employees. Im excited to visit them again because I know they will continue to bring the same excellent customer experience over and over.

They are so terrific there!!

It was a very friendly and helpful relaxed and pleasing atmosphere. John R. and Kevin Y. made this a great experience, explained everything we asked about and more, thank you! So pleased with our purchase!

I am extremely happy with my purchase at Gandrud Nissan. They listened to my needs and did not pressure me at all into anything that I wasn’t comfortable with. Their employees are very nice and went the extra mile for me. I was with my VERY energetic and fast toddler and they played with him and kept him entertained while I took care of business. My family has also been pleased with their service department in the past. I highly recommend Gandrud Nissan in Green Bay.

The Gandrud Team is always extremely knowledgeable and goes above and beyond to take care of my needs both for service and troubleshooting. We could easily take our vehicle somewhere locally to have our service done just for convenience, but we have come to rely on the dependability and customer service at Gandrud - which is why we drive well over 30 minutes to wait for our vehicle to be serviced, even if it is just for an oil change. Thanks, Gandrud for the years of service and to many more!

We have been dealing with Chris Richards for years and we re very happy with the way he has helped us find exactly what we want.

My girlfriend bought a car from here today and it was a positive experience. No pressure from Sales and they were great answering questions and writing out options in a way that made sense to her. Living in Appleton it would have been easier to buy from the Big B monopoly but the short drive to Green Bay was worth it to get a better deal. 10/10 would purchase from Gandrud again.

I had an altercation with a deer on the freeway and my car was totaled. I needed to replace it quickly and I began looking immediately. I didn’t find the right replacement until I came to Gandrud Nissan. My salesperson, Chris managed to find me the right vehicle and made sure I was able to drive away with my new ride even though it was getting close to closing time. I love my new Rogue and couldn’t be happier with my experience at Gandrud Nissan.

So far so good. Not going to lie... basing it on the new car sales cycle. If service is as good as sales at listening to me the customer they hsve a lifetime customer. It was easy to get to and easy to find. I was impressed with the service center.

People at this place is rude, instead of asking how can I help you, or can I help you find someone? They ask WHO ARE YOU LOOKING FOR? Than go back to chatting with the reception,as if they are too good to even help someone. I know I am not here to buy a vehicle today, but doesnt mean I am not tomorrow. Service and attitude like that make one think twice before shopping there.

Gandrud nissan went above and beyond my expectations for helping me buy a vehicle. I had a bad experience at a different dealership and gandrud made sure I was comfortable and answered all the questions I had. Ryan is a great salesman and I would definitely recommend him if you are interested in looking for a new vehicle. Kevin was also very nice and helpful when it came to the financing part. Thank you!!

Great staff and service!

2ND UPDATE:Had the Armada in for the third (3rd) time for the power lift gate not working..This time they replaced the motor and the hydraulic lift arms. First two times were just under $400, final fix was just under $1400. I feel they should have offered me the $1400 fix the FIRST TIME..Or given me back a $400 credit on the new bill...UPDATE...Gandrud has done well with the repairs and service I have needed. I do recommend them for sales and service.I have a few issues that I need to discuss with the dealership. I am confident they will resolve all my issues to my satisfaction. Ill need an explanation of my bill, since the numbers dont add up to my tota; charge. My hatch still didnt open correctly, which the invoice stated a wrong bolt was installed, well I didnt put the wrong bolt in, so i am assuming it came from the factory this way and now Im charged $200 to have it partially fixed (Doesnt make me happy). The rear window seals seemed to be bad from the factory as well, so now I also have to pay $300 to have them replaced. I owned three Toyota Sequoias before this and never had any minor issues with any of them. I enjoy the Armada, but these little details of craftsmanship are not making a good impression with me. We will see how my meeting with a service manager goes. In the past the staff have been over-the-top great with resolving issues.

My appt. went by quickly. Staff are well informed and courteous.

I will give credit where credit is due. The repairs I have gotten were done properly. Id give 5 star rating but the prices are a bit higher than other reputable shops in the area. I also dont like going in for an oil change and then getting a preventive maintenance suggestion list with thousands of dollars worth of repairs that they try to suggest that you get done.

At gandrud they treat you like family. Ive been helped more then expected and its nice to feel appreciated

This was the best car buying experience I have ever had! The sales associate that I had talked to previously was busy so another one said he would be glad to help me until the other was available. They both could answer all of my questions and were just wonderful to deal with. It actually was a pleasure!

I came onto the lot not knowing what I wanted and the sales rep spent an exceptional amount of time with me. Also, the Rep was able to clearly explain how I could buyout & trade in my leased RAM that I wanted out of 6 months early! I ended up selecting my 3rd Frontier from this rep and I am very pleased with the overall experience!

They said I had warranty on a faulty car I purchased and then last minute said the warranty belonged to the previous owner. Of course they tried to make me pay for THEIR mistake. Already their services are super expensive, and they practically scammed me. Idiots. Im not coming back here for anything.

Tire change from winter tires to new tires for summer. Thanks to your buy 4 get 1 free.Did save me money. also big surprise for me you store my winter tires for free.will see you for next oil change, & of course tire change in Nov. for winter tires.Jan

Bought my Titan from Chris Roberts in 16 and ever since drive it up to GB from Appl for service. Erik and his teammates have taken very good care of me, gone to bat for me a few times and resolved some issues, resulting in some costs for Gandrud but high satisfaction for me.

Leasing 2020 Nissan Rogue. Simple easy process. No hassles and Shaun was fun to work with. Did not overwhelm you with information you wouldnt remember.

Mentioned that day how impressed we were with the thoroughness of our salesman Shawn. He went out of his way showing us all the features on the Rogue we bought and also the Murano we tried out. Would highly recommend him and Gandrud Nissan to my friends and family.

Fantastic buying experience. Our salesman Ben was absolutely amazing. He was very knowledgeable and didn’t pressure us into buying. I would highly recommend Gandrud to people looking for their next vehicle.

Our salesman Ryan was absolutely the BEST Ive dealt with at any dealership. He was extremely patient and listened to what we were looking for. He made us feel more like a friend then a customer and went above and beyond helping to find us the right vehicle. He spent time walking us through leasing vs buying as we made a decision on which to go with and after purchasing a vehicle. We worked with Kevin from the Finance area and he was incredible to work with as well. He has all the paperwork set up before we arrived and made the signing process a breeze. I would definitely recommend both these guys to anyone looking to purchase a vehicle!

My buying experience was one of the best Ive had with a car dealership. Daryl Warren, my salesman was AWESOME! Never pushing to try and just make a sale. Listened to what I wanted before showing me my options. After my purchase, Daryl made sure that I clearly understood everything and was satisfied before I pulled out of the lot. Very laid back & fun atmosphere!