Oil change.When going over work sheet. The kid stated he put 60 lbs of air in my tires on my 3/4 ton. He said he got the information of the door frame.My tires take 80 lbs but he deflated them to 60 lbs. so I asked him to put it back. I looked at the information on the door frame and there were 3 different size tires. He took the first one. I would say to teach them to read the tires not the door frame. Lucky I know what it is supposed to be. Others probably don’t pay attention and they will get premature wear on their tires. I think he was trying to be thorough.

This is our third vehicle from the Gandrud dealerships. We have always had good experiences with the dealerships and the people.Tara was really amazing at communicating with me throughout the whole process. She was quick to respond and very personable.Eric in the finance department was very helpful and knowledgeable. He took the time to explain any questions that we had.It was a great experience.

It was all good. The dealership was neat and clean, the inventory was low and I got my oil change free because it was my first one on my new 2020 Trax.

Called a month before a road trip to get maintenance. They did not call back until AFTER the trip. Finally got in, and am hoping the actual service was thorough and well done (well see...its only been a few days. Its the reason for the second star - hoping at least the work is good). When I went to pick up the vehicle, I walked around for 10 minutes, sent from window to window trying to find the Chevy clerk. No one bothered to ask if I needed directions - just continued to send me to the next window. wow. Does no one working there know that an Equinox is a Chevy product? Since I DONT work there, how am I supposed to just know where to go??? And no one offered to go through the charges with me...just expected the money. The staff at the Chevy clerk window were rather rude. A few lessons in people skills and customer service would be well worth it!

Bob & the crew did an amazing job. Even was cheaper then they said. That doesn’t happen to many times does it. Thanks so much for the help & for making it a smooth transition.

All of the staff was very friendly and knowledgeable. My only complaint was that the car was supposed to be detailed prior to my purchase. There were many areas that were not cleaned well. Other than that my experience was good.

Parts department is knowledgeable, fast and courteous. Great to deal with, Thanks.

This is the second time in a row that had my tires rotated and one of the lug nut caps was not put back on or was not secured by the technician and came off and was lost. Also on my visit before this one thry did not place my lock nut lock/key back in the car. They left it under the hood. This is my 3rd lease from Gandrud and have always had my oil changes and tire rotations done by them without any issues. Seems like things are going down hill in this department.

I arrived about 10am for a fast lube oil change---way too many cars in line so I left to return later in the afternoon. I did receive my oil change promptly, but...I have dealt with several dealerships in the past, and I would prefer to make an appointment so dont think I will return to Gandrud.

I was greeted by a mechanic as I exited my car. I quickly informed him what was necessary. In less than 45 minutes, my car was complete and ready to go. Everyone was helpful and courteous and I had an awesome experience.

Went for oil change in the afternoon. My vehicle was serviced and delivered in less than a half hour. Price was reasonable and service was done correct.

We needed a car repair and even though they were busy, they said we could drop off our car and they would do their best to fit it in. We were not in any rush, but they had the car fixed in a day!

Outstanding experience with my salesperson Mark Miller from start to finish. He kept his word and delivered after all of the delays outside of his control. Thank you, Mark!

Bought a certified pre-owned Chevy Silverado from Gandrud last week and my experience was phenomenal. Tara is an excellent salesperson and made the whole trade in process super easy. Eric did a great job of explaining all the documents and warranty options in plain English. Very happy overall, thanks!

I had a great experience at Gandrud and always do! Jim is great! One thing though is that I specifically asked if my credit would be ran only one time by GM Financial, whom I was financing with. I was told by Jim and the finance manager that it would only be ran one time. I even wrote that only GM had permission to run my credit on my finance application. The finance manager said “only sketchy dealers do that” yet here I am with two hard inquiries on my pretty credit report. Not happy about that. The rest of my experience was excellent.

Dave Burns was our salesperson. He was caring, friendly, and extremely thorough. He explained all the gadgets in our new vehicle. We love our new Chevrolet Traverse!

Tom Ewing went above and beyond for helping me Purchase a 2021 Chevy Equinox. I will be back to get a 2022 Traverse next year. Thanks for all your help ! See ya next year

Mark K was GREAT! Did everything he could to help, and even convinced me into a truck vs. SUV!

I bought a vehicle from Mark in 2017. Recently I decided to upgrade when I saw a truck I liked that had the features I was looking for. The dealership did a great job matching the trade in price I got from a different dealership and then getting the truck I wanted from the place that had it. Mark did a good job initiating the finance process so I didn’t have to go through the hassle of going to the credit union to do it. He then did a very nice job of taking me through all the features of the truck on the day I purchased. This truck is my dream vehicle and I am ecstatic with how easy the process was through this dealership. I’m hoping to have this truck for a very very long time. My experience was great

Best service Ive had since Ive been going there very informative courteous and quick.

Gandrud always does a great job! Working hard with us to pick up our stranded vehicle on the side of the highway and getting it in and working with in a day. Wonderful communication letting us know what was happening to our truck along the way. Then delivering it back with a smile. Simply Great Service!!

Derek was very helpful working with me for months while I was trying to decide what I wanted to purchase. He wasnt pushy and was very informative. Everything was great right down to getting the spot in the paint getting buffed out and not having to drop the car off and come back. This is my second purchase here I would definitely consider purchasing another vehicle here when the time comes for another. From the sales, finance, and body shop everything was a smooth process.

Tara was super knowledgeable and we felt like we could trust her. She followed up by calling to see how things were going and then we just received a thank you card in the mail today! :)

Each of the people I spoke to was interested, kind, and helpful. What more could you ask for?Ron R.

Mark krautkramer did an amazing job at helping me find exactly what I was looking for in a truck

I purchased a vehicle 2 months ago. After 2 weeks I started to feel a vibration. Upon taking it to my trusted mechanic, I found out I will need work done on the transmission and the tires were not balanced correctly. The tires were brand new and balanced and installed by gandrud. This resulted in my new tires having abnormal wear after only 2,000 miles. I called last week and have yet to get a return call. Definitely not the service I expected when spending $35,000.

The service technicians at Gandrud are always outstanding. They are prompt to respond, listen to my concerns or requests for service, and they make every effort to take care of me as a customer. They keep me informed throughout each visit, and thoroughly explain what was done.

The reviews dont lie. Came in after an exhaustive search. Didnt like the vehicle I came to look at. My sales guy, Candido, was very patient with me and helped me find the right vehicle for me.There was no pressure, no urgency to complete the sale and no push to put me into a $50,000 luxury vehicle. I left with the car I wanted- 2016 Maxima with low mileage and low payments. Thanks to all involved at Gandrud Nissan too!

Had several issues with our brand new 2021 Traverse. Jason our salesperson and Ryan the service person I dealt with were great. All of our issues were taken care of in a extremely quick manner. I cant say enough about the professionalism of the entire staff at Gandrud Green Bay!!!!!!!

Got my oil changed. They were very prompt and explained all that they did.

We had some car troubles as we were just passing through town and we called Gandrud, they got us in right away and got us back on the road quickly. Friendly service, and Amanda was so helpful and understanding. Thank you!

There was no waiting when I arrived, which was a big relief. The person who coordinated my oil change/tire rotation was thorough and a pleasure to work with. The waiting area was accommodating with seats 6 feet apart.

The regular service was just fine. However, the best part of my experience was over at the collision center. I had a scratch in the paint of my vehicle and the gentleman was kind enough to take a look at it. He went as far as to grab a buffer and ended up buffing it out to a point that it was no longer noticeable. I wish I would have caught his name but I am very happy with the extra effort he put in.

I had some pretty extensive repairs needed on my car and Amanda Okimosh was very helpful in keeping me updated on the progress of the repairs and timing for when my car would be ready. Great service!

My car wouldnt start, had extended warranty, they called the company and got what needed and kept me informed on what was happening, and when my car was done had a driver come pick me up.. never had a issue getting my vehicle serviced at Gandrud.. will continue my service there...

Brought my wifes car in for an oil change last week and everything went smooth not too long of a wait. 6 days later there is oil leaking on my garage floor. Brought the car back and they got it in immediately and found both the drain plug and oil filter gaskets leaking. They fixed it at no charge but what a hassle having to bring it back for such a routine maintenance.

Service advisor Ryan was friendly and really helpful. My vehicle got in and out quick. Highly recommend dealership!

Nice and fast. Team is always courteous

I was very satisfied with the work that was done. I was not expecting the interior to be cleaned, that was a nice surprise. As always, well done Gandrud Chevrolet

Easy to deal with. Jim and Steve were excellent. Fantastic trade in price.

Professional, in and out in no time at all! Very satisfied

Oil change and rotation were very timely.

I purchased our last two vehicles from Joe Fischer. I simply appreciate his honesty and integrity. I simply cant stand being told half truths and weve had none of that. Ill be back when its time.

Mark was awesome! He is very h

Mark is a kind human being helping others enrich their lives making us want to come back. Due to previous bad experiences buying cars at other dealerships we didn’t think we’d EVER be able to say that about someone in car sales. Mark raises the bar. Thank you Mark!

Friendly sales person and clean dealership. Quick turnaround time to pick up my new vehicle.

We had some part replacement issues and they were handled properly.We also had a set of tires from Michelin that wore out in 19000.miles and your service department pointed me in the right direction to replace those.

Had oil change done. Need more bays and tech. at this location. Lines get pretty long. The techs nice to deal with.

Oil change was fast. People were efficient. Gandrud was 100% easier to get an oil change than getting one in Cocoa, FL

We worked with Joe Fischer and had a great experience. The process was easy and smooth. We looked on Friday night, found an Equinox and got the paperwork started. We went back Saturday morning and finalized everything. Highly recommend Joe!!

They said it would be done in 7 days and it was. A service person called me before the weekend to keep me posted on the progress. The work was very nice and I made a special stop back to tell them that. Very satisfied!

I was treated with respect and all questions were answered

Just bought a new Chevrolet SUV yesterday and I was helped by Jason. He was great. I was a wreck, scrambling to find a new car fast bc my car officially died. Everything went smooth. I was even allowed to take the vehicle overnight to help make a more secure decision. After my purchase was complete, Jason took the time to sit with me in my new vehicle to show me how everything worked. Made my decision and purchase super stress free. Thank you Jason and everyone at Gandrud for helping me make the right choice. Ps- thanks again for the Reece’s!

Had a wonderful experience with my new vehicle purchase. Thank you Jason Sterckx!

This was the best vehicle purchase experience I have ever had. From the first phone conversation to when we walked into the dealership, we felt comfortable and respected. Derek guided us through the purchase process, explaining and not pressuring us. His communication and followup with us before and after the sale has been fantastic.Both Debbie and I felt that our business was apperciated.

The service was good, as it always is. My one complaint would be the extra charge for using a credit card. Our society has gone mostly cashless but your business is trying to reap extra profits during this difficult time.

Oil changes are usually very quick, always easy. Ive had all my oil changes done there since buying my 16 Silverado.

Quick oil change. Greeted promptly and staff came to show me the results of checking out the car.

I love how they treat you and politely they are thanks for everything

We recently purchased a vehicle from Gandrud after months of searching for the right one. The difference from Gandrud from every other dealer we met with is they asked what we were looking for and they actually went out and found one the met our requirements. Our salesman, Tom Ewing, listened to us and worked with us throughout the process. And even after we agreed on the price, he gave us the Black Friday discount even though he didnt have to. It was a pleasure working with Tom Ewing and the group at Gandrud.

It was great! This truck was a birthday present for my husband and they did a great job of working with me to get it all set up for him to just walk in and pick it up!

Just had my oil changed there and when I went to pay they said there was a new fee of 3 percent for using credit cards. Are you kidding me?! Will not be going back.

Advisor kept us up to date on repairs, friendly and knowledgeable

What a great place to buy a vehicle! Jared was awesome. Very easy to deal with, price of new vehicle, trade in on old vehicle, and total incentives made for a great deal. Had no thoughts that I paid too much. Have never had a bad experience in the service or parts department either. This dealership is amazing!

Everything went well but the waiting room had a terrible smell of old waste oil. I was sick of smelling it for over an hour and a half that I waited for a ten minute oil change. The oil level on the dipstick is way above the full level. I am not sure it should be that full. I am hopeful they know what they are doing and this doesnt ruin my engine.

Derek and Fred were fantastic, cant say enough about. Mark need to find a new line of work, seems he doesnt like the one he has. I have been with Gandrud since they were Woody Jepsen and I due to Derek and Fred I have no intentions of ever leaving.

They were on time and had all the papers done.It a great dealership to do work with.

I was able to easily schedule the work. When I arrived they were ready for me. The service person called to check on a new issue and I gave the OK to take care of the new issue. They had a shuttle driver available to drop me off at work and pick me up again when my car was ready. The entire experience was simple and easy!

Very happy with the service as I was at edwards in iron mountain mi 3 times and they couldnt fix it and said didnt see anything wrong..

I did the research for my tires and set appointment for the following week.When I arrived for my appointment was told the tires were not there and should be in the afternoon.So I called someone to come and get me. Shuttle was not an option because having to move during the day at work. Little inconvenient.. And when I paid was told about the 3% credit card charge. Would of been nice to know about that before so I could of had my checkbook with me to pay. Thanks for your time.

When I couldn’t locate a 2020 Silverado With the trailering equipment I was looking for locally, I started looking at dealerships outside the Milwaukee area. I found one at Gandrud, left a message on their website and received a call shortly afterward. The truck wasn’t even built yet and Derek Bell (our sales associate) kept us updated on a regular basis until they received it. Derek is amazing to work with, I honestly believe his priority is making sure his customers are completely happy with their purchase. I have been going to the same Chevy dealership in Milwaukee since 1990 so I was a little unsure of going to a different one but our experience with everyone at Gandrud was great. Thank you team Gandrud!

...totally accommodating! It is always a pleasure doing business with them!

Love taking both my trucks here to get my oil changed. Always friendly staff and up front about everything

I had an issue with my hands free tailgate, so I called and talked to shawn. He scheduled me in and took care of the issue in a short amount of time. Great service.

Last time I was there, I had an awful experience. I had purchased an extended warranty when I bought the truck new from Gandrud. Brought it in for service and was told I owed $1800 for service that needed to be done. I mentioned the warranty and was told by service writer and mechanic that the extended warranty would not cover what needed to be done. Paid the $1800 and left. A few days later, I reached into the glove box and read over the extended warranty. Surprise! What was done to my truck was covered. I called the Warranty Program and I was informed that Gandrud would have needed to call PRIOR to service being performed for anything to be covered. Basically, Gandrud STOLE $1800 from me. They sold me a warranty for $2700 and then didnt apply it when they should have. I was irate and I was never coming back. Fast forward a few years, Ryan at the service center took care of me this time. I was happy to be able to use some of the warranty money I had spent. Thanks Ryan!!

Dave Bjorkman gave us 5 star sales service...again! This was our 5th vehicle that weve had the opportunity to work with Dave (4 leases and a truck purchase) and we couldnt be happier. Weve loved leasing our Chevy Equinoxes but it was time to upgrade. Dave introduced us to the Chevy Blazer and we fell in love! Our lease didnt actually come due until Nov and there was no pressure to turn the car in early or to make any buying/leasing decisions immediately. Dave helped us pick out our new Blazer and made sure that we were comfortable with the cars features before we drove off the lot. Bonus that Gandrud took care of the last two lease payments for us! Keep up the good work! And thanks Dave!

We bought our last 4 vehicles at Gandrud. Mark Miller is the best salesman Ive ever dealt with. He had his hands full locating the specific vehicle we wanted, he and his team got it done. Super satisfied as always. Thanks again

We recently bought an SUV for one of our granddaughters. Rich helped us do this long distance. He did an amazing job to make our purchase flawless, even going so far as to top her new vehicle with a huge bow when she came to pick it up. He made sure she had a great experience. Before we moved to Tennessee, we had purchased all of our vehicles from Gandrud. Their service had always been superior, and the car dealers cant hold a candle to them down here. Everytime we bought a vehicle from them, they delivered it to us totally detailed. They do not do that down here. I would recommend them to anyone.

Brought my truck in for warranty work 3 days after I dropped it off I called the dealership. Truck was just sitting in the parking lot service department told me they wanted me to pay 2500.00 for warranty work. This place is full of scams and poor customer service. Took it to Broadway and had it fixed for free night and day difference. Save yourself a headache and go some where else.

Very quick and organized. Did not have wait very long. Great job!

DEREK BELL... was absolutely awesome!!! Our purchase experience was so easy and he went through every detail of the car with us. Will definitely recommend this dealership.

I always get great service. Everyone is always friendly and Im in and out quickly.

My husband and I had a very positive purchasing experience. Joe Fischer was knowledgeable, listened to what we wanted, and very efficient with our purchase. He was not pushy at all, but rather gave us all the information we needed to make an informed decision.

Very disappointing experience. On December 4th 2020 I went to look at a car that was for sale at this dealer. . I called first to let them know I was coming and that I had a 3 hour drive but was very interested in a Chevy Impala Premier. I had settled on the purchase price and trade in of my car with them. Upon arriving I was informed the car hadn’t been cleaned up but I could take it for a drive. Not being cleaned up was an understatement! The back seat was covered in mud and the front seat was dirty. . I asked the sales person what happened to this car. He said they had dogs. It was the filthiest car I believe I’ve ever seen. How can a dealer expect to sell a car that you wouldn’t even think of sitting in? Needless to say I didn’t take it for a drive and they lost out on my sale. A very long wasted trip.Robert Logan

Great experience as always! We have purchased 3 vehicles from Rick Peters at Gandrud in a little over a year. Highly recommend!!

Sometimes I’m charged for supplies, other times I’m not (for the same services!) Hard to trust if the charge is legitimate! Over charged for labor in comparison to SEVEN other invoices of same service. Also new surcharge was never communicated until I saw receipt. Highly disappointing.

Went for an oil change waited over an hour while they walked around like turtles laughing and the lube manager has terrible customer service and told us to go elsewhere. Avoid the express lube!

Made my first purchase a breeze! Looked for all the best deals!

Outstanding experience. Jared and Adam were excellent and professional. I traveled 700 miles by plane and drove my new truck home, thats how confident I am in Gandrud. Thanks!

Wish the oil lub guys would pay more attention to detail such as making sure the grease points are greased on front end

They wanted to do warranty work and then broke the thermostat, which was $100, while changing the water pump and made me pay for the part they broke. Brought all my business to Gandrud for 8 years and will no longer be doing so after the repairs are finished this time.

Fast service, friendly. Only did what was needed.

Was working and was dealing with an associate named josh and i just want to say it was a troubled day josh was awesome in calling me back and explaining everything that was going on with my truck me being a truck driver it was difficult to answer when he called but he was patient and never had an attitude when i was able to call him back it made my day alot better considering what was going on thanks

Service is quick and easy.

Your wait times are unbelievably long...quality of work is good but your time to complete an oil change and rotate tires is a killer. I waited for 1.75-hours the other day...and with 3-lanes in your garage it shouldnt take that long. Strongly considering going elsewhere for an oil change....

The service advisor, ROBERT GAREIS, was very professional and knowledgeable about the problem with my 2016 Impala. He advised what repair was needed and about how long the repair would take. Gandrud Service has always completed any service work in a timely manner and any problem was corrected the first time. I highly recommend this dealership and their service department.

Friendly staff and fast service. Always able to get our vehicle in when we need to.

No stars Brought my wifes car in for a aliment and 2 tire mounting planning on getting a new suv next year so car just needs to last few more months. The aliment and tire mounting was fair price but they called me asked about bushing and tirod replacement and said that it only be a few more buck bushing 2.50 a piece and rod 3.75. Which I agreed to put in for the price they gave me I was told a bill around 170 to 200 I got a call from the wife my bill was 835.00 for parts I can do myself. Would not advise going here. Why would I autherize a 835$ repair total on a car thats worth 800...Update I have contacted the manager and also the one that call about the repair and it is a he said she said ordeal so Im on the losing end of the he said she said. Review standsI will also be reporting to the bbb on this matterI didnt think it was legal to put more work hours on then it was worked on.We have 2 hours that the parts were worked on and was charged for 6

Very good informational and friendly and helpful

My appointment was for 1300 I dropped my truck off at 1000 and said i would be back after 1600 to pick it up. When I arrived to pick up my truck it had not even moved from where I parked it at 1000.I went in and was told it was never brought into the shop and when they went looking for the keys they were right where I left them on the desk. They did bring it in at 1630 and got it done but i had to wait another hour for my vehicle.