We came to go in the pool we were in there for about 20-30 minutes and then the lifeguard had to close the pool because he needed his break for 30 minutes. With such a big facility I would have thought that they would have someone to cover his 30 minute break instead of us getting kicked out of our workout. That was very disappointing I have to admit since it was the entire reason we went there. We went in the sauna that was enjoyable we took showers that was easy. Then we decided to go out on the floor to work out they have a lot of equipment but theres really no one on the floor to show you anything. As it being our first time there it would have been nice to have a staff member available to talk to and not to have to hunt them down. I also did not see anyone cleaning machines nor did I see anyone enforcing people to clean machines after they were done using them. Im not a crazy covid person but with all these people sweating and touching things I would have been more comfortable seeing people wipe things down. Even if they had a staff member walking around wiping things down that werent being used would have been great to see. They do offer yoga classes but unfortunately theyre only one day a week. It would be great if they could add a yoga class in the afternoon 2 - 3 days a week. The smoothie bar inside there is amazing a great added feature to have!

Alex is a very helpful and very professional worker, Glad to have him part of the ESPORTA community.

Maybe at one point this facility was clean but it is trashed now, also equipment is not in proper places after use unfortunately. Cleanliness needs to be stepped up throughout the day I’m my opinion.

Awesome facilities! Clean, lots of equipment (no waiting), friendly staff, great classes (I love Zumba!), bargain price! 👍🏻

They are over booked and friendlyI felt welcomed to come back but could never get a good appointment

Nice gym! Now if they can just have all members put the weights back on the rack that would be ideal....

James Doerr is the most helpful worker at the Greece location 💯

LA Fitness used to be best gym in town.Its been moving in the wrong direction for months.Mold in the showers.Trim & base molding coming off the walls.Machines broken for more then a month.Signs posted stating the gym is concerned about members breaking equipment vs. LA fixing the machines and properly educating members on home to use them.Wood in the sauna turned black from never being cleaned.Gum on the floor in the locker room that hasnt been removed for weeks.Equipment is never wiped down.Floors are rarely moped, vacuumed or wiped down.LA please speak to your members and start making improvements or youre going to start losing members quickly.

Great place to workout and I recommend this gym for anyone looking to get back to themselves

Is less cluttered than the other exporters

Esporta took over and its no better. When a proper complaint is made the excuses fly. Not my job, short staffed. Really. Take five minutes and empty the trash, fill the toilet paper.

I like the facility but the weekend hours close way too early for myself and all of the weekend work crews in rochester.

The staff is very attentive and showed interest in helping me meet my goals.

Would get a 5 star but some of the machines don’t work, Other than that it’s a great place to workout at good variety👍

Amazing gym, everything is so clean and the staff is so nice. Jake specifically was really helpful!

Decent gym but not great. Broken equipment that stays that way for months and moldy showers are the biggest detractors. Good selection of machines, lots of free weights.

Been coming here since it opened and it has gotten progressively worse. The stairmasters are not well maintained and some barely work. Why have a TV at all if the sound or picture is not working? Ive always liked the atmosphere, but thinking of moving to the Y.

Very nice facility. Better than most of the area gyms!

Good gym but no maintenance at all. You will always find some machine not working. The hot tub is not working for more than 3 weeks and every time you ask about it you get to hear- oh yeah it will be fixed Monday . Yo go and check on Monday its not fixed and again you get to hear another day.Sick of calling and asking these guys if its fixed.Also wrote complain for the manager with zero expectations to get it fixed .Dont expect much attention form this branch of LA fitness particularly, I have been to other places (LA fitness), they are way better.I will personally not recommend this place.Also, personal training is big scam here, so be aware of what you are signing for.

TERRIBLE CUSTOMER SERVICE.VERY BAD EXPERIENCE.

Great group of employees!! They keep the place clean and have done great through the pandemic.

Great place to workout and great place to work

Although Ive liked using the faculty, they were supposed to help w my account and the ordeal with that took almost 2 months and no compensation for the problems were offered, and we had to talk to different sites to get the help needed, and even that wasnt easy. The way it was dealt with wasnt great. Unfortunately it was not a good experience and am still waiting for things to get remedies. With the exception of my account getting screwed up w them. The faculty and all you can do there was nice.

Very nice people! Follows covid regulations as well.

Have overall been fairly satisfied with the facilities of both East & West Ridge Road locations. About the only dissatisfaction has been the hot tubs at both locations. Both seem to be down more than working properly. The staff at both locations have been excellent. Overall very satisfied for the price and what is offered.

Dirty.. wasnt cleaned overnight

I’ve been a member since October 2019 and I use the Webster and Greece location. I actually look forward to going to the gym. The facilities are very clean, offers so many different things to accommodate any guest really. I love the classes and I never have an issue using the equipment I want. I absolutely love using the sauna. Everyone I’ve worked with, Patrick and Brandon have been very helpful between membership suggestions and physical work out enhancement. I’m really happy I joined and would certainly recommend LA to anyone and especially Greece location!

LA fitness on west ridge road has been my go to work out place every time I come home! The staff is always welcoming, encouraging, and understanding. As a previous D1 athlete, the equipment is always satisfying and clean. Five stars from me!

Great place

Great gym, with a good vibe.

Top notch gym. Loads of equipment

Clean building, kind staff, and great equipment

Not a lot of free weights. The monthly rate is ok, but it doesnt really allow for a guest unless you pay a extra 25 a month- very steep. No hiit at this location yet. As I was setting up my membership, I felt like I was leqd to believe I would be able to set up a physical trainer and nutritionist with the monthly membership (31.99, so actually more expensive than other gyms) as it turns out, you have to pay another 97 to 200 per month to see the trainer anywhere from 3 to 12 times a month. Not competitive with ANY crossfit gym, where you get the trainer with the 120 to 140 a month.All in all, if you want a pool, worth the extra. Otherwise world gym, 4 minutes up the road, is a better value.

Some people are not cleaning their machines and wearing their mask under their nose.

Had a 2 week lapse in other gym membership due to cancellation issues around Medicare . I attempted to see if I could get a 5 day guest pass from L A Fitness, they did one better !! I received a message from them stating they could oblige me with not only a 5 day guest pass but help me out with the two week lapse due to previous gym membership cancellation rules. Im truly impressed and appreciate them helping me without having to go two weeks with no gym membership. As we all know, these Holiday weeks are the most important weeks to stay active. Thanks again to L A Fitness !!! Now thats customer support !! I Like !

The staff is friendly and helpful. There are plenty of machines and equipment. There is plenty of space to move around and do your own thing without being bothered. So why only 4 stars? The place needs a serious cleaning. Bathrooms, locker rooms, free weight areas and shower areas need a good scrubbing. Sure its because people are slobs and should clean up after themselves (re-rack their weights, clean the equipment when they are done, throw away their drink containers and paper towels) but apparently their mothers arent available so it falls onto the staff. Seriously this place is great. Just clean up after yourself so the staff doesnt have to. They have enough to do.

Great facility with generous space and ample weight training equipment.

Still no showers yet, sucks to be suffocated during a tough workout but none of this is on la fitness. Just so glad they are open.

I am just happy its opened. I am always happy to work out at LA fitness

Great facility with all the necessary equipment! I really enjoy the pool for swimming laps & the classes they provide within a membership are excellent! Definitely recommend stopping in for a visit!

Overall very good facility.. pool and hot tub could be cleaned more often. In winter time the salt tracked in from peoples boots needs cleaning. They offer many classes.. I personally take the spinning class. Equipment is kept in very good condition and is rarely clean.

I’ve been going to this gym for around two years now and am satisfied. Boy the most cleanly place but it’s ok. Bathrooms are always closed for some reason.

Visited today for the first time. Quick n easy to get day pass.Lots of people minding their business getting their workout in.So many machines. No wait. Lots of space.

Great facility! Has everything you need to workout. Check out Pat for an honest sales rep who will set you up with the perfect membership for what you need!

Great place

Im being generous giving them a three star rating, when I signed up I told them that the reason I coming here is because I have RA and the jacuzzi is perfect. Well every time you turn around the jacuzzi isnt working, and this time its been out for three weeks now and Im pissed.😡

All around good gym!

Great facility! Clean and well maintained!They have everything from racquetball courts, swimming pool, sauna, whirlpool and kids club which is like a daycare! Check it out and ask for Patrick the general manager!

I workout here often. Never busy, staff doesnt bother you.

Most machines are bent or broken, deadlifting not allowed, poor hours for a commercial gym, stay away

Pretty good gym. Equipment in good shape. Lockers are dirty. Pool, Jacuzzi, spa, Very nice. The female life guard was very knowledgeable about the pools, spas, the whole gym in general, and health and fitness. Do what you have to to keep here around. I travel around the country and people like her are whats missing at a lot of LA fitness locations. 12/11/15 5pm.

I tried cancelling my membership as I moved and there are no locations close to my new home. Tried going in to cancel my membership and was told only one person in the entire club can cancel my membership. I asked when he was there and apparently he leaves by 5 every day, which is impossible for me to make it there by because I dont get out of work until then. I tried doing it over the phone and I cant do it that way either. They make it nearly impossible to cancel a membership if you work normal daytime hours. Looks like Ill have to use some vacation hours just so I can cancel my membership.

For the price its a good gym. Not crazy busy but the machines and facility are clean and well maintained. A great purchase

If you are of a particular age this is the perfect place. I was hype to take the spin class but it was led by a folder woman that grooved to dolly Parton jams. For some thats ok but Im use to a more upbeat class.

The best gym! So many fitness class options to choose from. At the end of a stressful/tiring day soaking in the hot tub and/or getting in a sauna is an amazing option to have in a local gym.

Friendly staff and clean facility. Pat and Brandon were so helpful! defiantly recommend.

Unlike the other places this place definitely have all the good equipment. Always kept up to date. Highly recommended.

Pricey but has a great sauna, pool, and classes. Equipment is always in good condition. My boyfriend loves the open rooms with the punching bags. Staff are always friendly.

Nothing like a good gym to go to when I come home for vacation.

Good facilityThe only issue I have and I know la fitness doesnt run it is the pool personnel..the guy tonight October 30th 2019 was a complete putz...this guy had his face buried in his phone the entire time this is who I have to trust if something happens? No thanks.

Brandon was great 👍 he took his time and gave us the best deal !!! Go see Brandon at this location ❤️❤️

I have been going there consistently for about a month. I find that the club has everything I need to actually train my body in the ways it needs.Pool, sauna, spa and ball court included in my package. They also have multiple squat racks, smith machines, tons of floor space and cardio equipment.The place does stay pretty full with people but honestly I have never had to wait more than 20 minutes for a squat rack. Staff is polite and stay out of your way for the most part.

There back open and it seems safe

Amazing facility with tons of equipment. Staff is extremely helpful.

Excellent variety of equipment. Training staff is very good.

Love this place just havent been able to go but I will be back in I will not give up

Like any gym, if you go between the hours or 4 p.m.-6 p.m., you will deal with a mad house. This place is pretty good otherwise. They dont allow chalk like many gyms, which is why I only gave 4 stars.

Brandon is seriously the best trainer ever!! Love this location

Came here as a guest a few times. Great atmosphere but seems like the equipment is constantly broken and never repaired. Pretty disappointing to say the least. Other than that great gym.

Super helpful

Its got the equipment I need. Love the pool and hot tub.

Great gym throughout the year. The NrGize bar is a staple, also the reason many of my friends joined the gym!

Awesome facility! Great equipment, very clean, and the staff is super nice and helpful!

Got a free day pass and as a traveler thats pretty great

In the winter the salt mess on the floor on the way in needs to be mopped more frequently. On the weekends, especially near the end of the day, the bathrooms are a disaster and the toilet paper dispenser is often empty. Soap dispensers are frequently empty and the garbage cans are overflowing. Machines that need repair are often broken for a long time. The ropes used for exercises on cable equipment are a disgusting shade of dirt. The large image on the west side of the building is terribly faded and looks bad. The pool water is only changed once every six months so you are probably swimming in sweat shortly before it is changed. The juice bar hours do not match gym hours so it is often not open when I am there. Some of the pads on equipment are torn for seemingly ever and when your skin rests on them it can hurt due to the ripped vinyl being sharp.

I feel comfortable working out there.

Greece gym is very clean, machines are maintained. Staff is always attentive and helpful. Most of the complaints about cleanness were from men, but womens locker area is always clean (at the Greece location.) I was told that every time I notice a problem, to kindly mention it at the front desk so it can be taken care of. And it is. LOVE this gym. Always enough machines, no matter how many people are there!

First time at a gym, couldve been better. The gym is actually great its the workers that can make the experience quite disturbing, it was about 5 of us walking in and my nephew walked up first and scan his card, then the receptionist looked up and stated that my nephew did not have guess access, first thing out her mouth, all of us had paid membership. If I had not already paid for the month most likely would of picked another gym. To make it bad the gym itself is awesome it takes the wrong person in a wrong position to break a bussiness.

They offer racquetball courts to use for free eith your membership as long as they arent reserved for the people in leagues. You just need to bring your own equipment, they dont supply that.

Had a great experience .. Zach and the staff were very informative and helpful to meet my goals and expectations.

Jeff the manager is wonderful guy, been going there for 4 years now

Not sure if this week has been open to the public or guest pass week, but it seems that this happens quite a bit and WAY too often. Lately the gym has smelled absolutely horrible, like an old man walks around and crop dusts all day. That coupled with the extreme heat in here is making me nauseous. The only reason I come here is because my bf likes the hot tub. Ive been hearing that L.A. Greece is the dirtiest and now I believe it because Ive lived it, and SMELLED it. Why can you not clean so it doesnt smell like farts, and turn some air on where people work out and get sweaty? If I wanted the sauna Id go in it. L.A. Fitness take notice!!

Great environment

Great place to work out but need more work out equipment

I have been a member of the club for almost a year now, and I have nothing but good things to say. Not only is the staff friendly but they are knowledgeable and more than willing to help. I know several people who use the personal training services and are more than happy with the service and results. The club has a great mix of free weights, machines, and cardio equip and waiting for a piece of any equipment is never a problem. I have not tried any of the classes but several friends attend regularly and speak very highly of them. Overall a great facility at a great price.

Great pool sauna and hot tub. I ride the bike and use the pool. The Greece location showers have been dysfunctional for the last 6 months. Within 30 seconds the water is SCALDING HOT. Ive told management many times and they say the plumbers have been working on it. Last there June 25 ? I had to change shower stalls 3 times to get rinsed. HOT HOT HOT

We only use pool. Clean..a good temperature. Lockers need a thorough wipe down...bottoms are dirty from wet shoes and boots.

I called earlier in the day, they said they would be open until 4 (4th of July hours.) I show up at 330 ready for a quick workout and some guy with long hair comes up to the door and said its their policy to close early to give them time to close up. I know this isnt the case, and was really confused because I always work out late. I didnt fight the dude on it, but I made him come open the door and tell me to leave which makes it even worse.

If you want to get scammed into personal training feel free to sign up here and get told by the VP how you should and shouldnt feel when your uncomfortable working out there after being scammed or be told you just cant afford it after spending $500. 1 star BBB rating btw for a reason!! Dont get sucked in like I did!

Love it i get in the pool to do exercise on my back and core snd it is wonderful

Everyone is so nice and welcoming andit is a place i enjoy going to

Nice gym, the step machines are a little old, classes are fun but they never seem to have air conditioning or proper fans going its alllllways hot in there!

Staff is always friendly when I come in. racquetball courts are maintained nicely which is a big plus for me. Weights are separate from the cardio machines which is pretty nice as well. Very nice club.

Love all the equipment they have. Plus the pool and hot tub. Also, you have the option of taking classes as well there like yoga and spin class.

I love going to LA fitness LA fitness is a fun place to go specially to exercise and swim thats my favorite place you guys keep up the good work

Solid gym! Definitely getting a membership!

Awesome place to workout at great staff .

Good place to work out and take the kids because there is a day care but what of you are fat and have asthma

I wish they would stop playing the News in the locker rooms! It is so annoying! Put on anything else!Also they should consider having early morning Yoga!Always is a little dingy, womens pool/shower/ bathroom door has been broken for awhileIf you have Blue Cross/Blue Shield you may be able to sign up for Blue/health365 (cant remember what its called exactly) Then through Tivity health pay $30 a mo. for all facilities. Talk to your HR person!

Great gym has anything you could need for a wide variety of fitness levels and workout styles.