Back with Verizon for a few years now, initially avoided this store due to experiences in past with not so good authorized retailers, however needed phone quickly a while back for my company and was pleased. Returned this past week to upgrade family phones, 3 of them, and was very pleased with the service again, Michael Espinosa was great to work with and very informative. Go see Michael if you need an upgrade!

Today a S21 Ultra was purchased. Concerns about the wireless charging, a car outlet adapter, and wall adapter had caused a lot of doubt about an upgrade purchase due to a broken S10 model.However, Megan at the Great Bend Verizon store had the item previously out of stock at two Best Buy stores. More importantly, Megan identified all the needed accessories, provided thorough details which addressed all concern and removed doubts. Megan saved me another trip to Wichita for another phone search.Cant adequately say how grateful i am for Megans help today; it was priceless assistance. Couldnt have been better.

We went in to the Great Bend location to get our family a cell plan and we were helped by Megan. She is Aaaaaa-MAZING!!! She is so knowledgeable and helpful. She even gave us a follow up call to make sure we were happy with our purchase. She really knows the meaning of customer service. Thank you Megan!!!

Ive had to visit the actual store a second time.. just like before all my problems we resolved in under 10 min . Dont waist your time with support online if you can spare the few minutes to stop at the physical location . And whatever you do dont seek out the reps at walmart if you value your time even slightly. After weeks of trying to undo what the walmart rep did to our accounts the physical location fixed it with no bs and promptly. I dont even like Verizon as a company but if I could give this location a bonus star I would

Lousy service did not offer help completely disinterested in the problem. Im considering cancelling Verizon after 20 years the dont deserve my business

This is an authorized dealer. Not Verizon Company Store. Their merchandise costs more. The staff knows what they are doing but they are rude and demeaning. I felt descriminated against because of my age, 58.

Very friendly and helpful.

Very pleased with the service here! Justin is very friendly, knowledgeable and very willing to help! Definitely recommend Verizon!

I just dont like Verizon. Every time I walk in that store.only three employees were there. and people were buying phones, and all I wanted to do is pay Gordan Carson bill. He can go into that place, and pay his own bill. Customers are so Rude. I cant even get a break.

Satisfied with help that I knew nothing about. Thanks to the employee.

I would like to give Kudos for the service I received from Alphonso. He was very professional and patient.

Very helpful team member/staff

Jerad was very helpful and patient. He makes going to Verizon less painful.

All I have to say is, ugh

Took a friend of mine to Verizon in Great Bend to get a new phone today and Justin Ward our sales person was so helpful! He was quick and efficient, also very personable!! Highly recommend this location!!

Had an issue with my phone. Associate ran the phone thru a number of checks and found the problem.. I had to call Verizon and a new phone will be sent to me free. Only one associate working in the store when I was there. And the wait line was backing up.

I loved the service. My representative was amazing on telling me every detail I needed to know. Help me understand my plan. And accommodated everything I needed to accommodate in my plan.

Went in 3x and didnt have good service then the last sales representative finally knew what he was doing and was able to get me a new phone. You might want to take a drive to visit another sales store.

Eli is a great guy . He is honest and he is going to work hard for me to get what I am looking for.

Never assume someone is with someone else always ask.

I was looking to replace my phone of 4yrs.. Needed something reliable for my job, driving on the road all the time, besides something personal for a phone... Jerad Powell was exceptional with helping me with choices on the phones. He did everything to get me going from set up to my Bluetooth in my car.. Was a great visit at this store..

They are helpful even if you did not purchase your phone from their store

Chris Landrum was absolutely phenomenal. And has been since day one.He has took time out of his own time, and given me assistance in my problems with my phone and no matter what the problem is I have, he is such a great help with a positive attitude.I would recommend Chris to anyone.Had it have been for Chris, I would’ve left Verizon long ago!

If you have any issues with service, phone, insurance, ect you better go in to the Great Bend location and speak to store manager Ron. The customer service he has given was over and beyond what any other agent would ever do. Keeping in touch with the customer every step of the way and having a wide range of knowledge of the services and giving multiple options made him very dependable. Because of the amazing service he offered we will continue to be loyal customers to Verizon. Thanks for being awesome Ron!

We had a positive experience tonight when upgrading our old phone. Jeremie at the great bend store laid out all our options with no pressure. He was patient when we were indecisive. Great job. Dad will love his new phone

So pleased with the service provided here. We purchased two phones and Christina was our consultant. She was extremely helpful and went above and beyond to help save some precious texts. Christina is a valuable employee. Everyone employed at the Great Bend store is an asset.

Today I worked with Jerad Powell and he was great with his knowledge of phones and the plans. I would highly recommend going in and seeing him

Susan was absolutely amazing with my sales. She helped me through the process and made it feel like I wasnt pressured to get a new phone. I will always go through her for my needs :)Thank you so much

EXCELLENT experience. Dropped my 4-year old i-Phone Friday afternoon, so went to the GB Verizon store at 9 SAT morning and with expert help from Eli, had a new phone with everything working and all photos and contacts in tact in less than one hour! Thank you!!!

Had phone cover to fit phone right.

Jerad Powell helped me get into my new phone and tablet today. I was very pleased with his customers service. Will recommend others to him

I would like to thank Elias Trejo for the wonderful service and help in getting my new phone and case. Exceptional customer service. Thank you very much. Will definitely be a repeat customer.

Justin Ward was so amazing and helped me so much with the purchase of my new phone!!! I would recommend him to all my friends and family!!! He was very helpful with his knowledge of different plans!!

Jon Link were helpful today. Great service and very helpful. He help me with my cell phone. Save me money. He is at the Great Bend, Kansas store. Great store.

My rep was Jerad Powell. He did a great job getting me into my phone and switching all my contacts and pictures. Will definitely recommend others to him.

I had a great experience upgrading my phone. Blaise made the experience fast and easy.

The customer service sucks! They always push you to somewhere else when they are more then capable to take care of the situation. It is places like this that turn customers away from businesses. Verizon needs to shut this place down, absolute worst place I have been to while dealing with Verizon. Recommend not wasting your time just go somewhere else or call Verizon directly.

I have worked with Chris Landrum in the past and he was always very helpful. He was not available today when I went in to see about buyout plans for my old phone. Blaise Cain helped me today and was very helpful and straightforward. I love the service I get at this location and would recommend Blaise to anyone!

I waited there for over 45 minutes and never got help.

Great service, friendly staff. Got me in and out quickly, even had my phone ready for me. Justin was awesome!!

Great bunch of guys who helped me quickly and helped troubleshoot my phone. End result was a new wireless charger and I was back in business!

Verizon, great store to go to now that cellular sales has taken over. Very knowledgeable and friendly! Ron Hanner is a great guy as well!

Phone dying quickly and not charging, took it here in GB and Chris said it was the charger and sold me a $35 charger...no change in performance. Took it back today and girl said it was the charging port and that there was nothing they could do. I called Verizon, my $700 phone has insurance and is only a year old...girl at store did not even check. I will never go back to this store...replacement phone on the way.

Susan is Amazing! Very professional and knowledgeable! She deserves a raise and a vacation! Thank You Susan, who knew upgrading a phone could a fun and enjoyable experience!

This is the best Verizon store I have been to. I have been to Hutchinson and McPherson. Leahy was very professional and extremely courteous. Thank you Great Bend Verizon.

Really long wait times when at store site for assistance. However once your up its a good experience nice friendly service but only kinda helpful, depending on your need.

Justin Ward did an excellent job. I would definitely recommend him

Alphonso is great to work with. He was very helpful.

Justin Ward took good care of my needs today, He took the time to go over many different options to suit my needs. Very knowledgeable young man!

Dislike how there is no information on the phones. Phones are lined up without saying which phone it is or have any info like processor, camera mega pixel, phone features ect. Asked about the new quad dac and had to google it myself. No point of having a brick and mortar store if i have to use the internet or wait on a rep to bring up features. I could have just stayed home and bought online.

Best experience I ever had in a Verizon. Jeremy was an amazing help and met all my cellular needs 😀

Eli was great! He helped my hubby find a durable smartphone.

Chris was very professional and so kind! I would highly recommend him!!

Amazing customer service!! I’d highly recommended Chris L.

The people at the store are great, but if you call the 800 number they dont do what they say that theyll do.

I got good reception and deals; definitely a go-to place for technical issues and new electronic devices.

My rep was Jerad Powell he provided us with excellent customer service

The gentleman that waited on me helped with all my needs, was pleasant, friendly and knowledgeable.

Susan was awesome she went above and beyond what she was supposed to do to help me when Verizon didnt her and her husband are AWESOME Thank You So Very Much I Appreciate it more than you know

Had a bit of a wait, but got good service once 2 employees returned from their lunch break.

Food is great and plenty of it!!Staff is friendly and attentive

Ron did a great job! First smart phone and he educated me!! Thank you!

Called and made an appt. with Nick. Was in and out in less then 15 minutes. Appreciate the great customer service.

Every single time ive gotten a new phone, I have never been able to get my music to transfer over, so then I spend about four hours redownloading all of my music, but thanks to Ron, all of my music was transferred and now Im able to get on with my day

Very gooid Service. Cameron helped me out by goving meall the info I needto get the right phone for me.

So helpful, kind and patient with us technically challenged people!

Service its purpose.went thru a diffrent company. Got tired of the run around

Chris Landrum was fantastic!! Customer service!! He helped me fix my phone! I was so happy!!!

High pressure sales will try to get you to buy a more expensive phone then what you want or need. Not a good store. Went twice and still didnt get close to what I want or need.

Very happy took care of all details friendly awesome service & people

Very helpful and knowledgeable

Nice clean store fast service nice environment.

Good help at setting up my new phone by Justin Ward

Dont waste your time or money going to this store for any warranty issues. They want to charge you for everything.I wont go back.

Super nice young man waited on us.

Loved it. Christina was awesome

Very helpful answered all my questions very friendly

Jerad Powell did an excite job on getting my wife and I our phones

Went here to see if they could fix my S7 edge the plug in was push up into the phone. They told me I would have to get a new one. So I just got a wireless charger for my S7 edge.

Good people!

They gave us good deals on our tablets

Everybody is great. Always time consuming but they can do it.

Quick service and very knowledgeable reps awesome customer service

They were very helpful and saved us money.

Excellent and painless service. Thank you Justin Ward !!!

Very helpful! Ron fixed all the issues I was having on my phone!

My experience wasnt too good. My customer service person didnt seem to lisen to me or what I wanted

Quick service and friendly and helpful staff.

Good thanks

Busy place but the staff seemed to really care!

Phone sucks

Great service by Chris i recommend him.

Excellent service

Justin Ward was AWESOME to work with!!!

Awesome customer service.

A phone isnt very good if phone calls keep breaking up or dropping.

Not very personable place or staff

Alphonso was friendly and knowledgeable.

Location is closed and been sold to a franchise. Will re open later in November

Took my son there. They were friendly.