AVOID THIS COMPANY THEY ARE LIARS!Was originally told the price of my couch would be between $150 to $285 depending on its size. I asked them to include an Ottoman and they said it would only be an extra $30. The final price I paid was $432 after the service! I paid them while I was working and didnt see the work done. When I got home from work, there were several spots left untouched. Ive given the company a call and even though they are 24/7 as they said, nobody is answering my call or texts. AVOID THIS COMPANY AT ALL COSTS! Dont listen to the other reviews they seem likely to be FAKE!!
My sofas look great!!! Saved me a ton of money other companies where tying to charge $500-$700 and they came out and got both of my sofas looking brand new for a reasonable price thank you guys again!!!
The young man who came to clean my carpets was very respectful and well mannered and he did a great job keep up the good work
Please read complete review before calling this company.I called specifically looking for steam cleaning. The gentleman answered the phone was very polite said his name was James. When “the tech” arrived I confirmed that they did Steam cleaning because I had some issues with pets that had to stay inside during snowvid 2021. And I felt that steam cleaning would be better than the usual carpet cleaner I use. Even though the price quoted was much higher than I normally pay. The tech then brought his equipment in and began the process. I had moved all furniture and vacuumed all carpets before his arrival. I have a heavy bar that I could only move a few feet for him to clean behind. After he cleaned the room the bar is in, I ask him if he could clean where it was sitting after I moved in back to it original position. He got an attitude with me and said “I wished you would have told me that while I was in that room” and then argued with me about that it didn’t even need to be cleaned.While watching him operate the “Steam cleaner” I noticed no Steam at all. I didn’t think to much about it then. But after watching a few videos of steam cleaning they all emitted some steam because the solution is very hot.In the living room area where my large couch is located I had moved it away from the wall for him to be able to clean before I would move it back. He ask me to move the couch completely off the carpet. It is a heavy couch and I had to drag it about 10’ further and he just stood there and watched me. Never offered any help.The following day the carpets were still very wet and had an odor that was not good. I called back to inquire about the smell, wetness and the fact that I never saw any steam produced by the equipment. I got the same guy on the phone “James” he says. I explained my concerns and ask him if the equipment might be defective not heating properly. James says to me that he is confused. I said is the water supposed to be Hot? He argues with me and says you wash your clothes in cold water and they get clean. I said no I use hot water when I wash clothes. Very irrelevant. So here is where it gets interesting.I ask to speak to the owner. James puts me on hold to “check and see if the “owner is available”. After about a minute James comes back and says the owner is not available. I ask if I can leave a message for the owner to call me back, he takes my message and phone number to have owner call me back. 24 hours go by and no call back, I call again no answer, I leave a message with all my contact info. I wait 24 hours more then call again. You guessed no answer, I leave another message with my info. I wait another 24 hours and repeat no answer. I ask my wife to call a few minutes later from her phone and amazing immediate answer. She tells him she is interested in getting carpet cleaning. He says they can come out in 2 days. The original tech shows up and tells us that nothing is wrong and there is no smell. Then he confesses that he is the owner he is James he takes all calls and does all the work. So my previous conversations with him when I ask if he was the owner and lied to me about got me very concerned about the poor customer service and run around. I tried telling him I am giving him an opportunity to correct the problem. I ask him to demonstrate that his equipment is putting out hot water. He said “ I ain’t about to show you my equipment.” Which tells me the heater must not work and he knows it but doesn’t want to admit it. I believe in giving a business owner every opportunity to make something right. As a previous business owner. I wanted him to be successful and I was trying to help him as a young business owner. He said a bad review will not hurt my business and left.Also notice that his positive reviews only have 1 review ever. Notice I have hundreds of reviews. And before he puts his standard response of: “ I have searched our records and don’t find that you were ever a customer. Look at my screenshot of my bank statement where I paid him $385 to clean carpets and couches.
My girl and I just moved all the way from Florida and they were actually able to make it here tonight before our furniture arrives tomorrow. Life Savers!
The best Upholstery Cleaning Service I’ve ever had my kids always get the couches so dirty and this is the best it’s ever looked and it smells great.
Jordan was very respectful, punctuational & professional . My carpet looked amazing afterwards it wasn’t a long process at all .I would definitely recommend this company to individuals looking for a good carpet cleaning.
So I woke up in the middle of the night and discovered that my 2 big dogs went potty all over living room I called at maybe 2:30 and they were here by 3 and already done everything smells great !! Outstanding!!!!
I called to get a quote on a 4 person sectional and a mattress cleaning. The guy told me that it could be over $250 depending on what the person they send out sees. I repeated what he said very confused and told him I would call him back. I found a guy who did it for $100. I was so relieved because I just moved and was tired of cleaning my furniture by hand. Also it’s during a hard time financially so I went with it. The guy from this company called me back with this attitude. Asking if I still want the service? I replied nice and calm no thank you. He then tried (lol) to shoot back by saying was it because of the price? I replied yes. This “ Petty Betty” started talking about well good luck with the quality. I just said to him thank you and goodbye! I got my stuff cleaned and the solution the other company used was AMAZING! EVERYTHING WAS PERFECT ;) Note: humble yourself, what others may have to offer doesn’t work for everybody. Don’t take things so personal and most importantly stay in your lane keeping it professional.
I was able to schedule an appointment at 12 am to get my couch cleaned before I move into my new apartment tomorrow and it looks brand new they really live up to their name!
I think my sectional could have been cleaned better plus Jared was very unprofessional and once I called back to complain, the guy that answered the phone said his name was James which I think was a lie because he sounded like this Jared cat... I wish I would’ve went with the Chinese or whatever else you wanna call them before I went to them.The Black Owned your own kind always messing over you.. Is There A Way I Could Give Them A - Zero/ No Star
They brought my couch back to life glad i didnt have to buy a new couch thanks to them.
The young man was so nice and did a great job
I called them at 11 at night because my dog was sick and had a very bad accident everywhere on the carpet and they came right out in the middle of the night and got the job done I woke up this morning and my carpets were already dry they are Amazing!!!
They do a wonderful job cleaning the carpet. But I was not satisfied with the price that they charged for my couch and the service that I received. I felt that my couch could have been cleaner. When I expressed my concerns, they were more like Oh well.
So my dog had an accident last night or overnight that I was totally unaware of called them at 5am someone was able to come out and get the job done and I still have time to lounge around before I head to work this is so awesome !
Excellent service definitely using them again.
Super Efficient Super Great Work thank you again!!
They removed every stain that previous companies said they wouldnt be able to remove!
Came out when I called at last minute on a Friday night and did an awesome job cleaning a sectional ! They showed up on time and didn’t mess around finished the job in a timely manor !! Would definitely recommend to everyone to give them a call !
I cant believe they actually clean on Sunday and my couch looks brand new !!
Totally the Best Carpet Cleaning company ever!!
Great service! They worked quick and Precise to get the job done definitely recommend using them again!
Outstanding Work !
Maan!!!! These guys Came out in the middle of the night when I flooded my bathroom & made sure my carpet were super clean shoutout to them guys. 10/10 Perfect Services
They came very fast and did awesome work! Would suggest for anyone to use.
Good Job
Great service
My carpets were trashed and when they were done I thought I had brand new carpets these guys are Awesome. 10/10 highly recommend.
My dog drooled, shed,and went to the restroom a few times on the couch and they made my couch look brand new for a reasonable price.