I would give this facility a 0 if it was possible. They are completely useless and frustrating beyond belief! The front staff has absolutely no idea what is ever going on. They are completely oblivious of their own rules and regulations. The staff inside are sub par at best. The only reason I took my daughter there is because it was recommended by name from her therapist. Never again! If you have a choice (and you do) please make an educated decision and steer away from here

The staff was so kind to me. There’s plenty of group therapies that also included gym time, swimming, animal therapy with dogs & horses and arts & crafts. Food is good considering it’s a hospital.

I have been able to participate in a number of virtual CEU opportunities this year. I have enjoyed all of them. The platform is user friendly. The staff is very professional and kind. I look forward to attending more virtual CEUs.

I was recently an inpatient at Aurora. I highly recommend this place to anyone who is in need of getting themselves back on track. I want to thank my doctor on canyon hall for all the help and patience you had in getting me back to a healthy life. I thank all the nurses and bht for making my time there the best experience. Thanks Aurora

I needed immediate help. They said come at 7pm we can get you right in.Got there at 7, they told me to sleep on the floor for 5 to 10 hours to see a doctor. They rather would help dope fiends get their fix, than help someone who needs help. They called all these dope fiends in one by one who joked about getting a free stay and sandwich, while I was desperate for help. Nope.Stay far away from this Dope Fiend Resort. its all biased towards helping heroin addicts before responsible people.who just need help.All those females working 7/20/2021 extremely unprofessional and the nurses dont even know what Kratom is. Thats sad.Go elsewhere. You will thank yourself

Best trainings for current mental health workers. I really enjoy them and learn a lot. Thank you.

The staff was really kind and helpful in getting me the recovery I needed, they were so real! $$$ hope the government funds yall more because your godsends, 🙏🏻💯 just need a weight room 🤣🤣 but I understand why y’all don’t, thank you Belinda the night tech, David the lead tech, Lora and Martha and Mario Greg and Dave the lunch lady and guys, Brittney, Ashmita for the coloring and espcially Kyrie for being so hard working and kind to me, that bro deserves a raise cause he works hard as hell in getting us that good energy, also Mimi the Janitor for always doing her job and even doing above and beyond before her lunch break, y’all made my experience at Unit 600 a Godsend not hell like the other state hospital Valley Wise, I forgot some names but thank you so much staff ❤️💚💯

I’ve been here twice and am about to go a third time. I have bipolar and I choose to go here when I need my meds adjusted. The units are simple but necessities are provided on a consistent basis. Some staff have bad attitude but some patients are HORRIBLE so I commend them. When I was there I did music therapy and horse therapy, you get fed 3x a day and the groups are spread out through each day. I learned that the detox/rehab part leads to the mental health part but it’s a choice to accept treatment and to go to each 45 minute group and be social. If you do want a change this is a good place. I won’t go anywhere else.

Honestly screw this hospital. I was there as a teenager and did not get any help being there besides pills. I ended up attempting suicide a year later anyways.Now my spouse is here and she was sent to the ER yesterday and nobody will tell me what happened. Nobody will get me into contact with her. She just transferred units and nobody told us. Got an emergency contact call saying she had an incident and that they cant tell me what. What the hell?

Trying to contact to a patient is havoc. I get disconnected or hung up on every time I call. . . that is IF anyone answers the phone to begin with. Do not bother leaving messages because those are never delivered either.

I came here back in 2020, Yes there were a few things i didn’t agree or like about this hospital but for the most part everything that came out of it has been great. a handful of staff from that hospital have impacted my life tremendously in a great manner. mr, bob, cameron, gracie, mr Al were all so amazing!!!! they made me so happy and genuinely cared so much i wouldn’t be who i’ve became without them! i definitely gave them a hard time at first but i ended up getting so close to all and i also made some of my now best friends in there.

The presenters are always inspiring, knowledgeable, and a motivating reminder of why we do what we do as practitioners. I look forward to these CE opportunities.

Do they have a pool and if so can I fit it in the schedule? I am a swimmer but also need a safe place? Can I schedule a time to come in ( 3 days to a week)? Or is it up to the psych doc?

I was there for 5 1/2 days I was so scared and anxious but some of the techs where so nice. My favorite techs where Cameron and Madison on the kids unit. They where so sweet. I cried so much That week. Cameron stayed with me when I was at the hospital he stayed with me for 1 hour and 30 mins and sat on the floor with me while i cried and he helped me. Him and Madison where so amazing. Ms Lois was amazing and walked me through the discharge process and it went so smooth. Some of the techs are mean and have attitudes. But other then that aurora was amazing.

My son recently spent a week at this facility. In the beginning, we were satisfied with the doctors plan for his treatment, and some of the people were really nice to us on the phone. Although it was difficult to get a hold of people at times.But my son said he lost his virginity at aurora. It is a coed facility, and he is 14, and he was the only boy at the time. We are very concerned. We reported it to the facility, and it was reported to their risk management team. However, no one has contacted us, or followed up. We would like to understand how this could have happened? Where is the supervision? Also, my son used a nicotine patch from another patient. How could something like this happen? We were very upset about that as well. Please call us and follow up. Im sure it will be easy to determine which patient it was, he was the only boy, about a week before Christmas.He also learned negative behaviors while he was there, like self-harming and cutting. He never did that before, but now uses it as attention-seeking behavior.

Been there several times good place to go for mental health

I went there for detox and for mental health reasons I can assure you it is wonderful the, nurses and behavioral health technician actually care,they have dance therapy,animal therapy, cigarette breaks, you can’t go swimming and they have a gym I went there and I was upset when I left because I kinda loved it more than my actual home so I recommend anyone with any issues .

My daughter is currently there, they tell me they have all these wonderful Therapy groups but its a lie!! This one particular nurse was very mean to myself as a mom. I can imagine How she was treating the children I did complain to the DON then later that night this particular nurse was mean to my daughter so I will open an DCS case up on them just like they are trying to open one on myself

THANK YOU SO MUCH TO ALL THE STAFF IN THE SONORA KIDS UNIT!!!! SPECIALLY LOUIS DUMAS SOCIAL WORKER THERE MOST LOVING, SWEETEST, CARING, HARD WORKER WITH THE BIGGEST HEART. THANK YOU FOR MAKING US FEEL SAFE AT ALL TIMES & COMMUNICATING WITH US WHEN NEEDED. YOU ROCK!!!!!!!THANK YOU!!! Much LOVE JOSELINS FAMILY!!!!!

Terrifying is an understatement. I was attacked by a very large male patient. They overdosed me on my Klonapin. I was prescribed. 25mg and they gave me 2.5mg. I overdosed and had to be put on Valium instead. When I said it was the wrong dose, they said if I didnt take it, I would be court ordered. I went in with PTSD and came out with CPTSD. The doctor I was assigned to was supposedly the director and was in California for the week. So his first day back I finally got to talk to him, he apologized for me going through this madness and I immediately went home. Even though I know it would be extremely beneficial for me to find a good doctor, I was harmed so completely by the situation that I have not seen a doctor since and will likely NEVER seek help again because the absent doctors and the rude, degrading and cruel staff. I have never been treated in such a deplorable manner in my entire life. I went because I needed help and that it not what I found. Please, if you love the person you are sending for help, DONT. Please, they wont listen and they wont help. There are other hospitals that will help. Dont go to Aurora. Please. Even if you hate the person you are sending, DONT. Shelter dogs are treated with more dignity.

Place is awful, always answer the phone unprofessional. Most of staff seemed untrained. Have called 2 days in a row trying to reach my girl friend who has severe anxiety and fear of hospitals yet repeatedly told little to no information about her. DO NOT SEND ANYONE HERE

The intake treatment was horrible! As a person seeking services, each individual I came in contact with EXCEPT the intake person in the 1st room to the right when you walk in, were beyond condescending. The comments the sneer looks. Well after being told by the Counselor that I was high risk, I was then told that they would not accept me due to not having insurance. I did call prior to arriving to confirm the assisted individuals w/o insurance which is the reason I went the in the first place. After meeting with the nurse I met with a counselor. The counselor was the one who informed me after just a few minutes of my 1st interaction with her that I was being denied care. My physical and mental body were at such a vulnerable and sensitive state I couldn’t grasp the fact that the counselor immediately walked me to grab my belongings and I was walked out to the phone and just dumped there. No empathy no courtesy. I couldn’t understand. I pray that if there are other people who may be in a worse state that I was in, if they come across this place of business that God be with them... or that that have insurance.My recovery experience has shown me who is actually in it for you as a patient looking for help and who genuinely wants the best for you and to help opposed to the “Companies” that not here for you rather a paycheck.

Thank you for beautiful and informative presentation

I was here for 5 days when I was a teenager (I am 23 now) and the best way to describe it is I felt like I was holding my breath the entire time. There were kids younger than me in there and the things they said to us were awful. They pointed out more than once that we could not leave until they let us and that if our parents tried to sign us out they would get DCS involved. What a thing to tell children.... I was so terrified I couldnt focus on actually getting better. I had nightmares for weeks after staying there. They threaten to keep you there longer and constantly hold it over you if you dont do things their way. I understand they may deal with difficult patients sometimes but I was just a kid and a pretty shy/sensitive one at that. This was years ago but from the newer reviews Im seeing this place is still like a prison. Oh and we didnt get to go outside at all, pretty depressing.

The staff was kind and you could tell they truly cared about the well being of their patients. The food was good and it was a good place to get me back on the right track.

Scary bad place, Avoid if at all possible !

I give this place a 4 stars, it helped my daughter realize a lot of things that she does not want for her life. This place has a smooth intake although depending on the amount of patients waiting it could take more than and hour or two. My daughter attempted to commit suicide and had to take her here for mental help. They have different floors for teens, men, and women all separated. They have securities that are friendly, and professional staff. My daughter went here in 2018. She never wants to go back because she says there is a lot of patients that are out of control literally screaming and do not respect employees. My daughter was able to call home and visitation was on the weekend which was nice. She enjoyed the group meetings that helped her hear different perspectives but also for her to talk. Her female psychiatrist called me personally to talk about my daughter, that was important for her treatment. If a parent or a person is willing to want and accept the help this is a great place.

Zero stars!!Wow, where to start. I wouldn’t send my worst enemy there for “treatment”. I was there two days, before my incident. The morning of the third day I was given a new medication, abilify. Immediately headaches began and I had to be given Tylenol all day. By 8pm that day my headaches were unbearable. My blood pressure was higher than I had ever experienced 180/130. I called my husband to tell him what was happening. Then they shut off the phones. Willful neglect. I couldn’t sleep and I was vomiting all night, pulling my hair out because my head hurt soooo bad. I begged the night staff to do something, they kept saying the dr wouldn’t be in until the morning 4:30 and I told them to call 911. They ignored my pleas all night. It’s all on their video feed. I had a seizure at 5:30 am and then they called the ambulance. I had a brain aneurysm from the new medication and was in the hospital for 5 days. I almost died.This is Aurora. No ones life is worth the “treatment” they gave me. Don’t send anyone if you love them. Find somewhere else, anywhere else.

My wife is currently being held against her will due to part time discharges that she has to stay there until Monday now. I cant believe the level of unprofessionalism Auroa Behavioral Health. This has been the absolute worst experience Ive ever encountered with a psychiatric hospital. I will never recommend this hospital. She was told by the finnicall department which said if we dont have the money to pay the bill they will hold her accountable. I cant even afford this due to the fact I just started a my new job. Disrespectful and unwanted stress for her they have been the worst hospital involved with. Only hope that Ill be able to figure out ways to deal with this level of unprofessionalism and the level of lies and disrespect. Nothing is going to justify the actions of this hospital. Im praying people without insurance never to go to Auroa Behavioral Health. Its the worst please Id ever recommend.

This place is HORRIBLE and should the employee Dannisha Battle should be fired. She’s so rude and has a horrible attitude hearing comments under her breath. I don’t know how anyone could hire someone like her. I will be finding out how I can further go on to reporting her immediately because someone like this with the attitude and work ethic she has should NOT be in the position that she is in! I would never recommend this place! They need to check her behavioral and attitude ASAP!

Its a good hospital

A nurse there told a COVID positive patient to stop crying about a bad cold. What kind of healthcare professionalism is that?

So many things went wrong with this place. Run away!First of all I was transferred from a different hospital only to find out they dont have the medication I was taking so I had to stop cold turkey. Then all my jewelry I checked in during intake was stolen when I was discharged. Very expensive jewelry. I have called and left so many messages to see what theyre going to do about paying me back and no one will return my calls. My mom tried to call me when I was there and they told her I had been transferred which wasnt true and caused her to panic. But the worst part is I was recieving ECT for depression and bipolar and when I had my last treatment I woke up with a deep bite in my cheek and a bruise on my nose. I also started experiencing some very scary side effects and when I tried to call the doctor about it they told me just come in so you can talk to him. I go in, and the nurse listens to my symptoms goes to talk to the doctor and then tells me I have to call him to talk about the symptoms. Which is what I tried to do in the first place. I try calling him and he calls me back leaves a voicemail saying I have to email him. So he was completely avoiding me. I am still suffering from the symptoms of the ECT. I suggest staying far away from this place and also looking into ECT thoroughly before trying it!

I cant rate their care yet because we are too new. What i will say is that my adolescent daughter has been admitted there for almost 24 hours, and me, her father, has not been contacted by anyone or received any information. After that night, communication became regular. Program was great and helpful for my daughter. Thanks!

I’m sad to say that this facility is not equipped to handle anything other than detox and rehab. Their staff is woefully undereducated about the basics, such as what HIPAA actually covers, and their policy is to deny meds for 72 hours regardless of patient history. Also, they never actually collect patient history, and refuse to talk to caregivers and family members to coordinate care. If you’re not detoxing, DO NOT go here. They are incapable and unwilling to actually help you. Wish I could give 0 stars.

My loved one self admitted himself to Aurora for drug addiction and depression. During his stay here he meet several people that he became friends with all where on drugs. When he got discharged he brought his crazy new friends over to my house. One started a fight and tried to hurt himself in my bathroom. I Had to call police to have him removed. He also met a girl she is bipolar and a drug addict nothing but trouble. She wouldn’t leave she terrorized my family for months. This hospital should not allow people to talk to each other while admitted. They need to make sure there patient are stable when they are discharged. This place is a joke.

This place is horrible for both patient and employee. They treat them badly!!! They don’t care about patients. I heard social workers talk to each other about patients and I even heard they said “why don’t they just kill themselves”They don’t care about employees. Upper management people are horrible. They use every power to fire ppl or make them uncomfortable until they quit.This hospital is a joke!!! Ask any former or even current employees...they said horrible place!!All testimonials on their website is paid so they can lie. I even talk to one of them who said she received great services there. She got paid to say that!!!Do not take your love ones go there...

I had great treatment here...and I was NEVER paid to say this like most of these people are saying...I met a lot of great people here that helped with my recovery, nurses techs and my doctor was awesome...the waiting to get a bed was a 6 hour wait but once I got there it was great.

I stayed here for depression and suicidal tendencies. The staff are kind and caring, especially John the nurse. The food was pretty good for hospital food. I highly recommend this place for those who need emotional support in order to get better. I would have given it 5 stars but there were some nights when the security went a little overboard, such as when I was sent to my room for making bracelets during dinner (I was eating my food but I guess I couldnt sneak down the bracelet maker; something about safety).

Horrible communication from staff, DR in regards to my daughters well being.But yet I received a call from their financial department asking about payment options. 2nd their phone system SUCKS!! I cannot hear my daughter its very staticky and staff dont care to fix this matter so parents can have some peace of mind that their child is okay. so far I have my experience has not been good.

Dr. Newman is the best doctor that I have ever experienced in my life. He sincerely enjoys advocating for his patients, resolving medical complications that may arise, most of all, he is an excellent teacher. His words of encouragement to me have inspired me to go out into our American society and be the best productive citizen that I can be. I have a renewed hope in my future aspirations and value towards positively impacting the world around me. It was as though, I had fallen into a dark hole, and Dr. Newman gave me two hands to lift me out of the pit. My life is permanently changed for the better because I had the privilege of working with Dr. Newman. I would refer anyone needing mental health services to Dr. Newman in a heartbeat.Thank you so much Dr. Newman, I will never forget what you have done for me!Sincerely,Tami Carpenter-Olney

DO NOT WALK THROUGH THOSE DOUBLE DOORS UNLESS YOU ARE SUICIDAL OR HOMICIDAL, and even then, explore other options.They lie to you, they say you can leave at any time, but that is NOT the case. Once you walk in you have to go thru a full evaluation that will take hours and hours, and hours.They will lie to you to get you there and get your money.They dont offer meds until youre in a bed, so if you present with intense and dangerous withdrawal, alcohol for example, you will not get any medicine for HOURS. 0/10 wouldnt ever recommend this place, even to my worst enemy.

I went there in March of Last Year everything was Awesome!!! The Staff, Food, I got to socialize with lots of other people, I Love it!!!,Thanks Aurora!!!

My husband was there the communication and knowledge of what was going on was horrible.i was even hung up on when trying to get info about how to get my husband out of there.left messages several times with patient services,and human resorces and never got any responce.VERY FRUSTRATING...

This was absolutely horrible. My brother hasn’t been in there for more than a day and I’m horrified. The waiting alone took over 2 hours and when he finally got in to the place they said we had to wait another 6 hours. My brother also just bought new jeans that he happened to wear that day and he was not provided with a temporary pair. His new jeans were taken and had the tightening removed, ruining brand new pants. On top of that he hasn’t been provided a shower(this going on the second day). My brother was also told, for “therapy” that he could wander around a MENTAL HOSPITAL. But that’s not all. The location is horrible as the place is located in a deeper part of town that is wrecked and almost completely homeless. This makes nothing feel safe. The staff also told me I was not allowed to visit( even though I’m clearly a teenager) while their flipping website said 13 and up could visit! And last of all, the staff is confused and the therapy varies for each doctor. Also if you say you want to swap the health center and move to something that isn’t a ONE STAR RATING, they’ll call dcs. So Aurora? PLEASE CLOSE

I specifically told them I did not want my 15 year old daughter on anti-depresants, but as soon as I left they started her on a prescription of anti-depresants without knowing her actual history or underlying causes. Then when I picked her up they lied to me and told me they got authorization over the phone from her father, which was a lie because he was never called and never gave consent (he was on a medical call when they said he gave authorization, which makes this scenario impossible). Do not take your children to this place for help. Their idea of help is to throw meds at the situation and call it good.

THIS IS NOT A DETOX AS ADVERTISED AND SAY WHEN YOU CALL. THIS IS THE MOST HORRID UNPROFESSIONAL JAIL IVE EVER EXPERIENCED. JAIL? YOU MAY WALK IN VOLUNTARILY, BUT THEY DONT LET YOU WALK OUT WHEN YOU FEEL NECESSARY, NO MATTER WHAT...GO ELSEWHERE!! COMMUNITY BRIDGES IS BETTER. IVE WARNED YOU!!!!!

I was here back when I was 16 (Im 21 now) the pictures are very decieving. It is not as clean a place as they make it out to be. My bathroom had sugar ants crawling up and down the shower walls... and the drain was always clogged. Nobody ever fixed these issues. Graffiti everywhere... just generally run down.

Horribly educated staff. Food was disgusting. Extremely dark and scary place.

They have a very good staff al a frienly they are real not like hospital s that dont show compation just judge ill be ok. But thank you all of you may god bless you

Horrible place to go for psychiatric help. Stay away go somewhere else. It is basically a holding tank without any thearpy for psychiatric patients.

Horible place. I was there for my 14th birthday and I couldnt even see my family. When the other patients were having mental breakdowns the staff just made everything 100 times worse. Never send anyone here. Its a bad joke. Some of the staff were nice but others were just horrible. They were debating wether or not to let kids see there family on Christmas. That should never be a debate. I got out on the 24th so Im grateful but I feel terible for all those who were traped on Christmas.

My wife has been there twice. She liked it Alot! Good food. No mistreatment.

This place changed my life and so many others. Its really sad that some people dont like the way the place looks or how the food was. Its life or death for some people and to be one foot on the streets and one foot here. They changed my life. Sometimes you need to reset and that what Aurora does.

The staff needs an attitude check. Many on a power Trip and seem to forget its about the patients. Highly recommend Copper Springs instead!

You know what I cant stand? People who blame their parents for everything and expect them to fix their mistakes all the tym. Get over yourselves and grow up. No one force you to ruin your own life, then you try to blam your elderly parents for the things you do wrong. Such childish men and women here. The place is crawling with these adult babies. Its disgostine

I usually only only give ratings not reviews but this needed 2 b said.@ 1st things where gr8 as far as how fast I was admitted was supposed 2 b there 5 days. but after that down hill I was there for a medical detox an was medicated 2 early which threw me n2 full horrible withdrawal. I had no professional help besides my vitals beIN taken I was so weak from beIN sick I wasnt able 2 get outta bed the knew I couldnt walk n turn I couldnt get up 4 meals an no1 brung me a thing not even water long story short Im epileptic they knew they added stronger meds 2 my regiment and I ended up tryin 2 get myself 2 eat after being stuck n bed 2 day without food or water had a bad seizure ended up n the hospital with a damn near fractured cranium.

Parents please please please steer clear of this place. I was a patient. This was a living hell, a prison. Horrible unprofessional doctors and nurses. I can’t even begin to explain how terrible they are. I know you don’t know me from Adam but I beg you to do your research, look into the countless complaints. Don’t send your children here.

I would give them 0 stars if I could my daughter was in this facility they gave my daughter pain meds when she was in for pain pills abuse. When I went to the office staff and wrote a formal complaint they released her. Horrable place go any where but here.!!!

I worked in the behavioral health field for 13 years. I called to follow up on an application. Randy Rios, the DON was obnoxious, rude, and had no customer service skills. he hung up on me. He was later terminated. If you are a professional, or expect professionalism, I would look someplace else; ANYWHERE else. RUN!!!

If I could give a lower review I would. They aren’t in this to help others, they are in this to take as much money as they can.

Not a place to go for severe mental distress unless youre going for drug problems. At least they were nice enough to turn us away after we waited hours instead of turning my family member into a zombie

My fiance has been in there for six days, and I think maybe three or four of my phone calls have actually gone through. The front office answers promptly, politely and immediately transfers me, but the nurses stations on BOTH units hes been in wouldnt answer a phone to save their lives.

This place is amazing but the only problem was the doctor from the adolescence, if you don’t agree to her treatment she will call DCS, which was my case. I have the message we’re she said she will call. I didn’t want my son n meds she didn’t like the idea so she called dcs thanks so much Dr. nw instead on focusing on my sons wealth I have to deal with dcs.

Run away!!!!! This facility does not have your family members best interest in mind. Good god, I would not board a dog here let alone a family member. I made a mistake. Please take heed and look elsewhere.

Very unprofessional.. even if you voluntarily go in, they WILL NOT LET YOU LEAVE. They bill insurance but also bill you, and lie about that part just to hey you in . GO SOMEWHERE ELSE..YOU WILL REGRET IT. ALL STAFF IS SNOBBY, doctor told me he doesnt know the meaning of kicking drugs

I wouldnt rate this place if I didnt have to.My fiance just left Aurora AMA today, he was mistreated and not cared for. He told his team of doctors that he had not slept in over 36 hours and they refused to give him anything to help.Plain and simple, they take advantage of people, especially people on state insurance, they admit them there, and then keep them with no help so they can milk the government for the money. Sorry that some people do actually need and want help. Not caring or supportive of their patients at all.DO NOT SEND YOUR LOVED ONES HERE!

Staff is Awesome! Groups are very informative and give life skills. I loved the pet therapy group and the art therapy group.I would apsolutly recamend Aurora Behavioral Haspitle to others.

I HAVE NOT HAD THE OPPORTUNITY TO ASSIST MY FRIEND IN GETTING INTO THE PROGRAM THERE TO RATE THE THE ACTUAL PROGRAM OFFERED BY AURORA..... THE REASON BEING IS THAT WHEN I CALLED BOTH THE PHONE #S FOR THEM, IT RANG AND RANG AND RANG AND RANG. THEN FINALLY AFTER SEVERAL ATTEMPTS AND RINGS, SOMEONE ANSWERED AND SAID THEY WERE GOING TO TRANSFER ME TO PATIENT SERVICES.WELL THE LADY WHO ANSWERED THE PATIENT SERVICES TRANSFER, WORKED FOR A DENTAL CLINIC. MY FRIEND DOESNT NEED A DENTIST.THIS IS A REAL MENTAL HEALTH CRISIS, AND YOU DONT HAVE ANY STAFFING TO ANSWER YOUR 24/7 HELP IS JUST A PHONE CALL AWAY PHONE LINES???? REALLY??

Awesome place that does amazing work.

Hospital staff was very kind to me. Food was good. I put on some much needed weight. The rooms need to be remodeled very badly. The place was falling apart.

This place is an absolute joke. It is nothing more than a cleverly disguised prison holding people there against their will. They say they evaluated a patient and do not feel safe letting this patient leave even after a patient has signed an AMA but in reality its because they need patients to stay there for more government funding. They let heroin addicts who are detoxing just go through withdrawals and be sick even though the patient has a prescription from their doctor for suboxone. They take your identity, belongings, and medications lock them away and let you sit in their spruced up hell hole. It smells like death, the walls are just screaming kill me now while you sit in their claustrophobic rooms. If I could have written this review and given 0 stars I would have. They claim patients are suicidal when in fact they clearly are not and have stated this over and over again but they wont document that down. Unless you are just out of luck desperate I would find ANYWHERE else to go!

I sought treatment voluntarily for my recurring issues with anxiety and depression when I was 19 at the Tempe location. I admitted myself into their inpatient program. I had a positive experience. However, not by treatment design. Solely because I developed a friendship with a girl who I continued to see even after being discharged. Integrating a support network has potential to be helpful, but my success was circumstantial. Most of the mentor-staff were kind and empathetic during my stay. The therapy lacks a standardized program. They dont even administer CBT or DBT therapy. The group therapists each have their own (and sometimes contradictory) approach to treatment. Your quality of treatment varies based on the therapists own education and experience. Individualized treatment was non-existent-- aside from prescribed medications. All therapy was performed in groups. Every client (I use that word deliberately because I felt like just another pay-check to the administration) meets with somebody who has credentials behind their name for a short duration, irregularly or minimally so they can prescribe you meds to bill your insurance-- I mean to inspire hope and wellness in every patient through exceptional individualized care. There is hardly any oversight or competency because the clients are vulnerable, which tends to make them easy to persuade, and the clients lack communication to the outside world to report anything. My parents were manipulated by staff into discrediting anything of concern that I stated by abusing the blind faith people have in those who wear white coats. I felt trapped. I was eventually discharged after expressing to my psychiatrist that I felt the place was just an elaborate form of insurance fraud. I was there for 4 days and had a positive hopeful attitude going in but left with a jaded outlook toward the American Healthcare System but more specifically, the small sector of psychiatry. We need a reform.Furthermore, I forgave and forgot. I made an appointment with the location in Glendale for IOP as my issues with anxiety have resurfaced. Before the day of my appointment I received a voicemail stating that I needed to verify my insurance to see what benefits were available to me. I obliged and was greeted by the most unfriendly secretary. Perhaps at least pretend to care about patients. To be fair, they probably deal with a lot of unfriendly/ungrateful people all day. Undeterred by that, I remained on the line but not before I was placed on hold and transferred 5 times. Each time I had to repeat myself. Each person more unfriendly than the last. The level of incompetency on even their customer-facing end dissuaded me from attending my appointment. I will not be returning.

If you are LGBT DO NOT go here. I was a part of an outpatient therapy group that I was really excited for and the therapist not only did not protect me from being asked extremely homophobic and invasive questions by other group members, but she called me out for not contributing to an open environment because I asked not to be asked inappropriate questions. She also made it clear that she believes homosexuality to be a choice. I was ultimately let go from the group /because/ I verbalized to her director that I (understandably) didnt trust her, and apparently that was my fault not hers. I was also gaslighted by the therapist on multiple occasions. The other members of the group that were lgbt indicated discomfort and vocalized that they were considering leaving the group as well.

Update: Adding my thoughts to the 5 star rating I gave over a year ago.I had a good experience at the Aurora Glendale location. I went in with severe depression and was having suicidal thoughts, so I checked myself in. No, my depression wasnt magically cured during my stay (average length of stay at all inpatient hospitals for ppl with mental health issues is 7 to 10 days) but they helped me reset my mind and I wasnt discharged until well after I stopped having suicidal ideation. Look, Im about to drop a few truth bombs and a couple tips that might give ppl more reasonable expectations before entering ANY behavioral health hospital. Yes, they will take away your personal belongings and keep them locked up while youre there. You will be checked on every 15 minutes by staff. Doors out of the unit youre in are kept locked by staff and you will be lining up to exit the unit for meals or any activities. If youre wondering why they treat ppl this way, heres the reason: those are all measures to keep you safe while youre there. Perhaps youre not suicidal. But your roommate might be. Other patients on the unit might be as well. Or, maybe you havent thought about harming someone else. But what if another patient on the unit is having those thoughts? Those safety measures keep you safe from harm as well. A lot of bad reviews on here are complaints about the rooms themselves. Dont expect a luxury hotel but on the other hand, dont expect the place to be falling apart either.Heres a tip: if you are voluntarily checking yourself into a behavioral health hospital, avoid going to the ER first if possible. ER staff arent going to treat you with any compassion at all, whether you are having a mental health crisis or suffer from addiction. Find another way: call your doctor or therapist office to get a referral. Or have a friend or family member call the hospital for you to see if they have any beds available. You yourself can call. Over a year later, Im glad to say that I havent had the need to go inpatient since then. Thank you Aurora Glendale for being there when I felt so lost. Im so appreciative of the care and help I received!

Jeff Serrano should not be working in the mental health profession. I found him to be arrogant, unkind, uncaring, narcissistic, rude, unprofessional, etc.

I have had about 15 good experiences, 2 soso experiences,and one horrible experience there. Imma opiate junkie. I appreciate what they did 4 me. Catherine, Eddy, Martin,Gilbert, RN Chris, Kathleen, Devon, Brandon, and the big motorcycle ridin, comic freak... Yall rock! However, when a patient files a grievance 4 a legit reason.. Its all bad. I was threatened with police action, medicine deprivation, and I was lied to by The nurse supervisor Christine. I also had 70 💵 missing from my property 2 visits ago. Dennis McCoubrey worked there and he is a fraud, butbstill a caring man. If I dont get my broken 📱 replaced because of their ineptitude, I will raise hell. A couple hundred 💵 is nothing to them. Its everything 2 a newly sober, newly housed spiritually grounded man. Pick your poison, the opiate epidemic is killing us. Bursting at the seams. I will not ever return to Aurora Glendale except for the due compensation 4 my Samsung j3 pop 📱. Till next 🕒... Richie..

They abuse me and torment me don’t do it

Told me to wait until morning. Also took me to some pselect sketchy place instead of Aurora. I wouldnt trust them.. But then again.. Whom may you trust??

After falling in the shower, it took 15 minutes for staff to look for me. They stuck me in bed and refused to send me to the ER until I signed out AMA, then they sent for a court order, even though I spent four days on intravenous pain medications. The only way I got my personal wheelchair returned to me was by filing a theft report with the police. The nurses there stated that all of my personal property went with me when I finally was sent to the ER, but the ER correctly listed me as arriving with nothing. One or more employees there are currently under investigation for identity theft as well. Avoid this place at all costs.

I was continuously pressured by the crisis Mobile unit, to voluntarily enter, due to my depression/anxiety, and past suicidal thoughts. I was told that since I was voluntary, and had No current suicidal/homicidal ideations, that I would be able to choose my care. They had lied. I was treated like the criminally insane, from the very start. I had a bad feeling about this place from the second I entered. After having all of my possessions taken from me, they moved me to my room, where my CPAP (breathing machine) was taken away from me, due the the cords, and told that Id have to wait until the next day to seek permission for use from a Dr. Having Sleep apnea, I could Die without it. After much Thought, they decided that I had a right to live, and let me use it. The BHTs were awesome: Amber, Mitch, & Ceidra made me feel welcomed and good about myself. Im lucky to have had them. The food was pretty good. The facility is pretty clean. What I hated, was having to line up like school children, whenever we left the unit. My DR Forma, I believe was his name, was a monumental prick! He didnt listen to a word I said, just told me what I was feeling, and refused to release me unless my mother signed me out, and walked me to my car that was in the parking lot. I am competent, and physically able to do this on my own. He forced me to call my mother and tell her about my stay in a mental institution. I wasnt comfortable with this, but he wouldnt grant me a discharge unless I did. Now my entire family knows. I am mortified! I didnt want my family to know that I was admitted. Now I have to deal with the stigma. He took away my choices, and my voice. My social worker Travis was such a disgrace. He did More damage than good, by not contacting my actual behaviorial health provider, and relaying my info for follow up care. Instead he sent it to another agency (without my permission) and after many calls asking him to fix his error, he chose to ignore me. He also tried to get my Mother to make me stay another night, (you read that right, my mother. As a 31 year old woman, he sought my mothers permission for me to be released, because he was mad that I didnt attend his substance abuse class (I am not an addict). I will never set foot on that property again. The fellow patients were wonderful. Such Beautiful souls, slightly broken, but trying to heal. I miss them.Aurora milks Insurance, especially AHCCCS.

The way it looks online is not the way it looks now things are changing

I am sorry you had a bad experience or you think you did. I am here to tell you thoe; that as a recovering addict there is no quick fix. A rehab center can only take you so far. Recovery is something the addict has to want, and he has to want it pretty bad. You have to follow it up with a twelve step program. I will have 8 years on Feb. 15th. So take it from me, Recovery is something he will have to figureout on his own no doctor can do that for him.

Tried to call for help, over the weekend. Kept getting transferred and the line rang and rang, with no answer. Looked at the reviews here. Glad I wasnt able to get through. Sounds like a snake pit.

Every 15 minutes the techs came to every room to watch over us. If we had that in our lives leading to stay there. Th eir would be no need for a place for help.

The staff is very rude and uncooperative to family. I cant comment on the care received. I can say their intake process is very slow and unorganized.

My friend got beat by a crazy patient on her 3rd night. That place is horrible, they do not have enough security or care for the patients. When she called it was a very short 3 min call usually 5 but as soon as the lady maid eye contact with her she scared had to hang up. honestly i can say its not a place you want to be in, best of luck if you are here or do go.

My friend went here and he came out worse. even more depress than before. With only two weeks there he was tons of horror stories. The staff does not care and nothing was solved

All they saw were $$$ in my wifes case.

Aurora Behavioral Health do not care about patients. Please do not send your family members to such a place unless you want them emotionally and physically mistreated.

Worst Psych hospitalization ever. Doctor only meet with us patients for about two minutes. They was a lot of sex and med swapping going on right under the techs noses. They discharged me after I told them i was still suicidal which they could be hold liable if I was do something to myself

Compassionate and caring!

I have been sitting here for 7 hours and not see once but two other people came in after me were seen before and yet here i am still sitting here worst experience ever I will not recommend this place to no body not even my worst enemy

Best place ever!

Clean neat

Techs can be inappropriate.

This place the biggest joke ever.

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I fully appreciate the great insight!

ESTUBEAHI ALREADY 8 TO9M.O FROM DETOX.IFOUNDED HEPATETIC PLACE TO BE AS A PERSON WHO IS IN THE PROCESS OF DETOXIFICATION.IM SORRY.I BELIEVE TO SEE THEM SOON.Cincerelly,light E. Rguez-Erkel