I have been a member of Golds for years and this is far and away the best facility I have ever had the pleasure of joining. Tony Johnson (GM) was so incredibly helpful and personable the first time I met him. He spoke to me as a friend upon first meeting and made sure that I was perfectly paired with a trainer that was certified and specialized in the exact types of physical fitness I was looking for. He works hard to create a family environment, not only among his staff but also amongst every member that joins.My Trainer Antonio Alvarez is also stupendous. A vast anatomical knowledge and drive to custom design fitness programs to each of his clients needs makes him great. Also, he is incredibly communicative and always responds to me through the Golds Gym App whenever I have a question about a particular exercise.I drive from North Hollywood to this Location because if you are in LA, this is the only Golds Gym you should want to go to.Also, the facilities are incredibly clean and organized. Two Thumbs up and 5 Stars!!!

This has to do more with the people that go here and not the gym itself. People here never put their weights back, you end up spending 30 minutes just looking for equipment. It’s like they think their mom works there.Don’t be that guy or girl, put your weight back where you got it. Don’t be lazy!Also, it tends to always be busy.

I was hesitant to join this gym. Hearing all the bad reviews and experiences from others who had frequented this gym. I decided to give it a chance and go sign up for a membership. 5 mins of just standing at the front desk and I was completely ignored. After working in costumer service, I realize these jobs arent easy. That first impression set the tone for what I could expect from this gym.

Berenise was a blessing! I came in with my brother and she treated us like family. The entire staff was very professional and the gym was immaculate! If your even considering working out here, I highly recommend it.

Got 18 months paid in full membership for very reasonable deal. Much less than their listed prices.Equipment is good, but a couple cable machines always seem to be out of order.Bathrooms are clean, and have staff clean them quite often. They provide sprays/towel to disinfect equipment yourselves before use.Crowds can be heavy, but expected when membership costs are almost 1/2 of competitors.

Here I thought my experience was “unique” until I started reading the reviews.. I too am one of many victims that have fallen for this gyms predatory behavior. I canceled my membership right after the second shutdown, not only was it extremely difficult they gave me the runaround and a heavy dose of attitude. As soon as gyms reopened they began charging my account without my knowledge. And now 12 months later, here I am actively fighting a dispute of over $720 with a membership that’s somehow is still active even after begging them to cancel it. One of the staff member even acknowledged that I have not been at the gym or signed in, in over 385 days. I’m furious and taking all the necessary steps to not only get my money back, but reporting this facility to the better business bureau and getting lawyers involved. Stay away if you’re considering going here. Your wallet and credit score will thank you.

Worst gym experience that i had, never recommended, they said they will take you on a tour first day… never received that. Manager was so focus on make me sing the contract that i can see that on his face. When i was trying to get help nobody was available. Don’t go there.

So I came in to this gym as a guest of one a member. This happened on Sunday were an associate was giving a tour to a potential member and it was a family. So while we were at the locker room changing a woman came in with her son in the women locker and we were shocked that this woman just let her son roam around the locker room. It would have been different if he was younger but he wasnt. I am glad that I am not a member yet. Wheres the privacy... what a horrible experience. I will take my business elsewhere. Wow just read some of their customers review... theyve tons of bad review... cause they dont know how to takw care of their customers.

I love the equipment, the vibe and overall the people. Always super cool staff 😎 clean bathrooms.

ROBBED. They extended my membership to May, just in time for me to get vaccinated and sold another membership.Look how many one star reviews, cheated customers, and placeholder sorry notes there are. “We’ll do better in the future.” Doing better is giving some refund or extending the membership which they are capable of doing but are unwilling. Expect to be treated this poorly.Also, don’t enter their training program. Their trainers leave often. They switched out my trainer 3 times on me.

Don’t trust this gym with your money and credit score!! I received a voicemail yesterday saying I needed to update my payment information, so I gave them a call. When I called they said I had an outstanding balance of 270, which I was surprised because I haven’t been in a over a year and froze my account when the shut down happened. They said they emailed me about an outstanding balance on my account, but I never received anything except promotions about adding people to my account.. They made me pay 180 otherwise they would’ve sent it to collections, when I haven’t even gone since the pandemic started. I was able to log into my old email to double check I didn’t miss something and found NOTHING. This place is not a good business. There are plenty of other gyms out there, I suggest trusting some other place.

This gym had nice facilities but is always so so crowded. They’ve canceled towel service because of covid and yet everyone is running around maskless. There seems to be a high number of high schoolers who like to roam around in little insecure gangs and take over a machine for hours on end. My workouts that are meant to be 25 minutes turn into hours cause I’m waiting for all these kids from the Glendale boys and girls club to leave a machine. What is up with people and poor steam room etiquette at this Gold’s Gym too?! Stop going in there with your nasty shoes and fully clothed. It always stinks up the steam room and makes it unpleasant cause these insecure men can’t handle being shirtless and barefoot in a steam room. Wish the staff would enforce the steam room rules a bit more. It could be such a nice facility otherwise. I’m pretty sure there’s a ton of unaccompanied underage teens always hogging the machines and that needs to be scrutinized more cause that’s a big liability for Gold’s.

Wow this place is pretty bad. Only very few people wear masks and even worse barely anyone enforces cleaning their own equipment. I asked the staff about the masks and they said that they cannot force anyone to wear a mask. It was actually pretty gross in there.

FIND A DIFFERENT GYM!!!I cannot believe how rude and ignorant the general manager is. I wish I looked at the reviews before even stepping foot into this money hungry facility. I would have rather supported a small family owned gym! They dont tell you once you do your free week you will continue to be charged for the monthly payment along with a annual fee that was NOT mentioned that gets tacked onto the charges. When I went to cancel (because I dont live there anymore) they told me I must call their service number since I cant do it through them. No one had mentioned any 30 day notice where you will still be charged for a following month until I went to cancel. When I had been adviced to call the gym to talk about the charge they told me there was nothing they can do. When speaking with the manager he talked over me, told me how I was uncapable of an adult conversation, and how I needed to listen to him. I cant believe someone like him is allowed to be in a position and talk to a COSTOMER in this manner. I AM unhappy I was not told about any of these charges. I am not the first and I will not be the last. I will not be surprised if I continue to be charged for this membership after the 30 days.

Exceptionally friendly, knowledgeable and helpful staff. Great classes with great instructors! Love Golds gym!

I been to two different Gold gym and both have their pros and cons.Pro: Glendale galleriahydro massage is great, only 10 mins thou but you get to choice what part of our body to focus on and be gentle on some places if you have an injury.They have a 2 steam rooms in the mens bathroom.Its inside a mall with a sport store below the gym. Convenient for getting food and work out supplies before and/or after working out.Cons:No steam room for female bathroom (the trainer who gave me a tour and my girlfriend told me this info)They dont have a smoothie/shake bar. Other gold gyms have it like the Hollywood Gold Gym. The one here has package only, nothing made.Hope this review helps. Going to make review for the other gold gym at Hollywood

If you want to join make sure to ask for TitoHe will walk you through and makes you feel welcomed

Staff is really supportive if people need help, thank you guys for all you do.

This has been my home gym since they opened! with VIP membership which includes free guest entry. Tiffany Cashier was the rudest most unfriendly I’ve ever met ever. Eventually we were let in by one of the trainers who was very welcoming. Def had a bad experience but it’s just because of that one cashier Tiffany. Very very rude. Still love the gym though. Everyone else was nice (: Was going to do the massage chairs but didn’t want to ask the cashier 😬. I don’t think she should work there lowkey.

🤗I love this Golds Gym ❤Its wonderful its mazing 🥰🌻 Blessings 💕🙏💕

This gym was charging people for use during Covid. Once the gym reopened they just felt everyone should come back (even though they were at 10% capacity) and started charging everyone, this goes back all the way to January! I saw this and immediately removed my credit card. I then called and tried to cancel over the phone and they said that wasnt an option, even with Covid. So they let this fraudulent balance accumulate and now have turned it over to collections. They are bullying people, but they have tried to bully the wrong person. Ive contacted our law firm and this is going to turn into a class action lawsuit. Well see if this is worth it Golds. Terrible awful business. Shame on you.

I enjoyed going to this gym a few times before COVID struck last March. I have been trying to cancel my membership since they re-activated it without telling me and have charged me for multiple months. Ive emailed them constantly, and am told to call a 1800 number that then brings me to a website that doesnt recognize my credentials. The staff member - Tony Johnson - who I have spoken to on multiple occasions is not only not helpful, hes very dismissive. I will have to go in person to hopefully cancel my membership. Customer service is god awful. Gym itself is pretty decent. Would not go back.

Today was my most horrible experience. You offer a trial period of 21 days, its a lie. I made a visit today. The sales manager tried to talk to me and tried to make a deal for an hour. I asked the question: “Do I need to make a decision now? I have not tried your gym. how can i make a deal? Im not ready! ”A sweet smile disappeared from his face. He said: “Call me in the evening and I will give you a discount!” I did not get the trial period that you promise. Farewell! You are not worried about your customers, you need their wallets.

Do not get a membership here. Always packed.... Everyone including the staff on their phones smh. What happen to old school bodybuilding???

Tiny, crowded gym that wouldnt be so bad if the General Manager wasnt so rude and condescending. This guy takes himself and his job way too seriously. You would think hes running the Pentagon the way he tries to run his gym. Youre a GYM manager, relax, your job is not that important. But this guy loves to peacock and constantly call out regular members, have seen him get into it with a couple of club members. Might be roid rage, who knows? Either way, terrible management, decent equipment/gym if it wasnt so packed all the time.

It’s been a wonderful couple of weeks at Gold’s Gym in Glendale, from front desk to trainers, management and maintenance crew, great job all 👍🏻👍🏻 Jesus is a great example of a hard working, respectful, focused and caring team member of Gold’s Gym! Awesome work always 👍🏻👍🏻New year, new beginnings! 🥇🏆Got an email offer from Juan and Daniel, at Golds gym very honest and straight forward deal, decided to give it a second chance! It was a wonderful experience! 💪🏻💪🏻you earned your stars Golds gym of Glendale ⭐️ ⭐️ ⭐️ ⭐️ ⭐️, people do make a difference! Thank you Tony ! 👍🏻👍🏻well equipped as my one year ago visit: {{Awesome! Nicely designed and decorated new location in beautiful Glendale. Brand new modern easy to use and adjust equipment! Super clean! Roomy/Airy gym. Lockers and showers are nice size and well designed and organized! Combination of natural light and beautiful LED lighting makes place more appealing to stay and workout! Parking is in the Glendale galleria! Located on the third floor (former Nordstrom’s location). There’re private rooms for the different workouts also full body massage beds! Dry and steam saunas are great as well! Gold medal for golds gym! Enjoy the fantastic pictures!}}

Please let all people who search and look for a review to read this very well and carefully! My Name is Alda Al Araye and i live in Glendale! let me tell you about this Gym! this Gym is really extremely bad Gym and Bad management! this people only care about money! on October i went to do a membership which costs me 4$ and agreed to be a membership, the second day right after they closed the gym due to covid! and until than we didnt hear anything and on December i got pregnant and from that date i have a medical issues for pregnancy where it cost me to loose my job and not going out of home and cost me a lot of medication costs and problems, whereas suddenly out of nowhere i receive a call from financial collections asking me that i need to pay 337$ for gold gym !!!!! i called the gym to inform them that first you did not call me and i did not use my membership due to the bad situation that i am in! and that you guys did not send me an email asking about anything!!!!! and i have a pregnancy issue how come you are asking for money! First i am going to sue them and we will meet at court! because i paid the 337$ from my medication and that caused problem for my health! second there was no humanity at all! no respect at all! i have all my medical report and i am going to sue them! those people this gym is a stealing gym! disrespectful people

Ive never had any issues here . Its well kept and clean

It is crowded but what can you except its affordable and open to public, during a pandemic so instead of people complaining you should be happy the gym is open. The manager took very well care of me, the staff are very nice, and unlike other gym they promote teens working out instead of staying at home. When you sign up they even offer a free welcome workout.

Do yourself a favor and sign up for a local gym like Fitness 19, 24hr fitness, planet fitness, or Anytime fitness. Golds will do everything they can to keep you paying - and when it comes time to move on from Golds, you can expect to pay even more to leave the gym, despite being in contract or not. Customer service gives you the run around in order to delay the process and squeeze more monthly fees out of you. The gym itself is a gym, nothing special compared to the others. But it s always crowded and parking in the mall is annoying.This will be my last ever experience with this terrible, money-hungry franchise. Find a gym run by real honest people, not a washed up corporation hanging on for dear life. Your money will thank you.

My girlfriend and I tried to cancel our membership during the COVID closures and they did not respond to multiple emails to different email addresses that we got from the golds gym website. They did not answer phone calls and there was absolutely no way of contacting them during the pandemic. When they continued to charge me after all these attempts naturally I declined the payment to my card.Months later I go in to re-open my membership and instead of being welcomed as you should any other paying customer they told me that instead of canceling my membership they continued to try to charge me and actually sent the debt to collections.They did this with no warning, no phone calls, no emails or anything ( but they continue to send me advertising emails almost every day)So instead of trying to help me fix this issue the workers told me that I had sent it to the wrong email despite using the email on their website and also separately emailing their manager directly ( multiple times with no response)They then proceed to give me a business card saying this is the email for cancelation which was some unrelated business card with an email completely unrelated to golds gym and not anywhere on their website.This gym is literally a SCAM plenty of other gyms in the area that appreciate your business. Stay away from these scumbags

Unprofessional staff, thieves They do everything not to cancel your membership they played me for 4 months and still havent canceled my membership just to get more money from you. Very bad service. Very again gold gym👎 I hope you never get your money stolen go different gym

Me and the boys be vibin doe😉.Sincerely, Ronnie Ancho

Its been a brutal time not being able to go during Covid shutdowns. Things arent in the best state at the moment as all the weight equipment is on the roof. Im basing the 5 stars on how this gym was before the pandemic. But also on the excellent staff that keep the place running. Cant wait to be able to use the steam and workout inside again!

Don’t give them your bank account information. I had to close my bank account because they won’t stop charging even after cancelling membership

Golds gym was last on my list of gyms to join, but I ended up walking in to check them out when I had to do an errand next to one. I joined with no pressure and I love them! I have been going to Noho and/or Glendale almost everyday since. The gyms are very clean, they abide by covid rules, and so friendly! There are so many machines I havent found myself having to wait for anything. Last time I went to check out 24 hour fitness they told me to go home and print out a pass before I could even walk in the door or talk to anyone. Very happy with Golds Gym and I do not see myself switching as my base gym again. Great job #goldsgym

If your time is valuable and you work, this crowded gym is not for you, because you have to be in line for most of the high demand equipment. At the beginning, it was really cool, but now, they just think about getting more members. It’s Super crowded with poor customer service. Something the warming up section is closed because they hold classes there. Most of the times the bars for chest press tables, shoulder, inclined, declined are not available because people take them to do squats on the ground. I already requested the staff to add extra bars, or to ban people to take them, but they didn’t care...However, the gym is new, clean and is not smelly

Don’t get a membership here ! I wanted just give it a try but never went there even once and tried to cancel my membership and get my money back. They will trick you with “FREE MONTH” but it’s actually not free, they charged me 29.95 and won’t refund. They said that I have to cancel 30 days prior to get my money back, super shady contract. Extremely poor customer service, when I decide to cancel I was on hold for 57 minutes, and never get answer ! 57 !!! Then tried to get in contact couple more times same day and never get a reply. After 3 days of exhausting emailing and calling with multiple representatives they finally called me back just to say that they won’t refund my money for “free month”. Worst customer and gym experience I ever had. I taught Golds gym it’s something good and legit before all of it, but they changed my mind absolutely. Worst then any shady small gym around. Never will get back to it.

Amazing motivational gym. I love the friendly workers and the cleanliness of the gym.

DO NOT PURCHASE PERSONAL TRAINING IF YOURE NOT GOING TO CONTINUOUSLY GOI purchased training for one month, my first session was March 31st I called golds gyms April 13th to cancel my training for the upcoming month. Nothing happened so I emailed their manager. Nothing happened. I went in person he wasn’t there left my info. Nothing happened. I decided to email again nothing happened. Today April 22 I was charged $204 for nexts month personal training. I’m really upset because when I signed up for personal training I was told I could cancel as long as it’s within 30 days. Which it was. I called golds gym today I was told I couldn’t cancel the personal training since I got my first month for $104 which was basically half off. SO APPARENTLY THERE POLICY IS IF YOU GET THE FIRST SESSION FOR A CHEAPER PRICE YOU ARE OBLIGATED TO PAY FOR TRAINING FOR 3 MONTHS?! They did not tell me this. They told me the exact opposite. They said I could cancel next months training within 30 days. They guy I spoke with said he doesn’t understand why they told me I could cancel within 30 days. I did not know that this policy was in the contract I signed up for. PLEASE REAS CONTACTS BEFORE YOU SIGN THEM! Also I wasn’t even given the option to read the contract when I signed up. I spoke to the manager today and he said they emailed me the contract after I paid. Like really I’m supposed know after I pay? I decided to cancel my membership and I am going to try to dispute this with my bank hopefully I get my money back 🙏🏼P.s the manager Tony was extremely rude to me over the phone and basically called me a liar. I told him I wasn’t lying and he said he doesn’t believe his employee is lying. I’m referring to the 30 days of cancellation. Apparently the employee is denying ever saying that smh 🤦🏻‍♀️ He also never got back to any of my emails!! Also do not pay for the 30 min training totally not worth it. I didn’t even sweat 😆 I also told him I wasn’t going to pay for the personal training and he had the audacity to tell me, “well it’s you who’s going to be ruining your credit”.

I cant complaint, for an outdoor gym it has almost every equipment you need to get a good workout and I go as soon as they open in the morning and is not busy.

Nice and clean, lots of workout machines.

Love this location! Very clean too which is a huge plus!

Joseph W. (Aka - Joey) is a Super Amazing Trainer here at The Golds Gym in Glendale Galleria!!!He is SO Knowledgable & Super Smart..Non-Judgement & Helpful, Totally Flexible...and Hard-Working!!I’ve had trainers before at other Gyms.. but no one compares to Joey!!!! I just wanted to say Thank You Joey and also to Golds gym too ..first for just being here... even through this crazy COVID-19 pandemic....well, as much as you could ....And Joey thank you for helping my son and I learn .. w/the patience and tolerance of a saint LOL &Thank you for being flexible with the schedule… I work in healthcare and I own two businesses ..I’m a mom and a wife and I’m crazy busy and I just really appreciate you Joey for being so flexible and understanding with my schedule and yet still holding me accountable to make sure that I suite up and show up for myself!!!!Joey you are great with my 13-year-old son who really appreciates your guidance and patience lol & so do I.Again, Thank you for all you do and we are so lucky that we got you for a trainer!!!See you soon 😉

Gold gym is the worst gym ever. They have hidden fees and really hard to cancel their gym membership. Their contract is super shady. Now, I am stuck with the membership and I really really regret ever signing up with them. If I knew about any of these before, I would have never signed up with this gym. They have the worst customer service and you can never solve any problem with them.

Rude, unprofessional, agonistic behavior by the staff and GM. The GM and staff have nothing better to do then harass gym members. The corporate needs to look into the behavior of GM. If a GM harasses and conducts himself unprofessionally then you can’t expect much from the staff members. They only care about their bottom line which is to sign up as many members as possible not caring about capacity and gym members one bit. If you are looking for a place to workout that cares about its members, treats them professionally and does not engage in shady billing practices then Skip this place. Take a look at what other reviewers have to say and make an informed decision. I am disgusted by the level of unprofessionalism and improper conduct by the GM.

I cancel my membership last year and start getting monthly fees this year out of the blue, and no one answers when u try to email them or call them or anything.UPDATE:i email them but no one answers, had to call like 10 times to golds glandale and finally they told me to register on a abc fitness website and redo the cancelation, but still they call me and still want to give me monthly charges even than on the the website saids i cancel my membership

Downsides:1. parking was so bad, usually took 10min+ to park your car2. packed up, always packed up3. close too early

Dont go. super predatory when it comes to payments. will cheat you out of money and steal from you. ROBBED ME during the pandemic and claimed they dont do refunds which is a huge load of garbage. they operate under the business model of hidden charges and exploitative practices.

This is where my son goes to workout and he wanted a hoody for his birthday so I stopped in during my run to the mall. This was my first time in a gym in a number of years (unfortunately), and I was impressed with the facility. It was large and modern and unbelievable clean! The gym I used to go to paled in comparison to this Gold’s location. Definitely worth checking out if you’re looking for a gym. The staff was friendly too!

Hey guys dont get tricked by monthly 25$ it is nkt worth it it is always cold and also way to crowded and for each machine wait time is more than 20min and aslo way mkr high chance of gwtting covid there is no control over crowd i just canceled my membership today because apparently they dont know how to manage gym properly

Today was my first day and absolutely love it. There’s enough equipment for everyone and plenty of room. The view is great from the treadmills. Friendly staff. Sauna and steam room in locker room. Glad to call this home!

Dirty and a money grab business. Avoid them

I joined Gold’s in Glendale 2 weeks ago. Tito spent the time I needed to sort through the membership plans and gave me the space to make a no pressure decision.I chose to do an initial meeting with a trainer, Tatiana and was so impressed that purchased a few sessions (totally unusual for me) after receiving multiple purchase options.Things haven’t been easy for all businesses, and Gold’s is no exception. There were times, for business reasons, Tatiana could not be present for personal training, Roman jumped in to help me and also did a magnificent job.What I’m saying is that the Gold’s staff worked together as a team (those I’ve meanti ones and others) to provide the services I have been seeking. Unfortunately, that team must also spend a significant amount of time cajoling a few members into quarantine compliance.A lot is happening with Covid, and those few who fight against the spread by not complying with mask wearing are a significant part of the reason the gyms have closed down again today.I can’t wait to get back to Gold’s. Overall, the staff is super friendly. The club itself is clean and each member may grab a bottle of disinfectant and a towel to keep her workout area clean. I love the layout and flow of the space and classrooms.After being a member of other Glendale area gyms, I cannot imagine why Gold’s has any negative reviews.

Awesome gym!

I got a membership right before the covid shut down only to cancel right after. They charged me once they opened up again without notification. I called and they agreed to cancel my membership and also refused to give me my money back. Today, I see that they have charged me once again, even though I have cancelled TWICE already. Update: No one has ever reached out to me and they persist in calling and harassing me for money.

The gym is nice and clean however I think that they should have an employee stationed by the locker room. I find it very annoying when women enters the steam room with sweaty and in their workout clothes and sneakers. When it cleary states the rule before you enter the steam room. I think that is why the steam room smells like mildew at times. Other than that their staff a friendly. The hydro massage are not working half of the time. Oh the towels are way too short or not long enough to your body and i am not even heavy.

Careful everyone! The Los Angeles Golds Gym Franchise which includes Glendale, Long Beach and Hollywood Gyms and others is predatory and should not be trusted. The franchise cheated me and many other loyal members out of their special lifetime memberships (My special membership was three years upfront then only $99/month). When I asked the Golds Hollywood sales lady, who originally sold me the special plan, why my plan was stopped, she lied through her teeth saying she knew nothing about my special membership. Also, I see the LA franchise is at it again--The current website lies saying that their prime membership includes full time use to all SoCal gyms--But, if you check carefully, Golds Venice is not included since it is not part of LAs franchise.

Please don’t waste your time and money in this “gym.” I’ve been charged twice without my consent and the manager isn’t even at the gym almost every day. Poor staff quality and misleading info. I regret stepping into to this gym and regret spending a dime in it. Get it together it’s not hard.

A new team member provided horrendous customer service...

Brand New + all new eGym...!Extremely Clean Open 5am-12am w/Digital Card & iPhone app...! Extremely Freindly staff.If you need a PT try here I see them every day training people. Even a digital turnstile & eGym...!..

Canceled my membership about 1.5 years ago and I just got billed two months (34.99 each) along with 59.99Have tried numerous times to contact them over the phone and no answer. Is posting a negative review the only way to contact them?

Super Shady stay away from them.This pathetic gym charged a annual and maintenance fee for 2020 even though they were only open 3 months and then refused to refund. Had to cancel membership and dispute all the charges through the bank to get my money back.

I can’t hear my own music, the music inside the gym is waaaay too load turn it down....

Great place to workout

This company is so corrupt!!! They tried charging me monthly dues and gym fees after my membership was cancelled. Worst customer service ever. Theyre gym managers are incompetent

Its a good gym, clean and staff are friendly

I dont understand why everyone is complaining, just wake up earlier and go. Common sense people.

I tried to cancel since the pandemic started. They never answered my email or my calls and on the website there’s nothing about canceling. They charged me for the annual fee and the month fee whit no notification . Now I canceled but had to pay an extra month.

I went there just to give it a try see how it was and there was a staff told me if you wanna get in the gym you have to pay even for one day (reminder: I was referred by a friend and I could go there for 3 days for free but they made me pay for a day). Ok no problem Ill pay for one day. As i tried to use the machines and equipments, since it was over crowded, i was waiting for a while until I could use them. There was literally no empty equipments or machines. So I decided to not go back there because of that, but a month later, I got a call and they told me that you got charged for the month. (Remember I wasnt a member, I just went there to see how it was) since then ive been trying for months calling them and cancel the payments but no one responds and they keep charging me on my credit card every month and the gym is closed. the worst gym I ever gone to. 24 hour was much better.

My experience has been great.Friendly front desk and clean gym.I always go between 5 am and 8 am so I don’t know how the cleanliness is at later times, however, it’s clean and not too busy at those times.The equipments are top notch!They have good punching bags as well, which is a huge plus for me.And the people that train there are cool, too. No wannabe’s who drop weights, or don’t re-rack them...Overall a great gym!

I see everyone has the same issue as me (Fees). I haven’t been in the gym for more than a year (even before Covid), but they charged hidden fees. They didn’t explain this during the sign up. So disappointing.

Golds Gym is practicing straight up extortion. I’ve been trying to cancel since COVID began and have reached out through phone, email and tried MANY times on their site and apps to cancel and they’ve made it literally impossible.After finally speaking with someone there today they said you have to cancel through a third party called ABC Financial. Of course I’ve had no luck there either. ABC Financial is a company designed your help gyms make it near impossible to have clients cancel.Working with my bank to reverse charges from Gold’s now.Never stepping foot in a Gold’s Gym again.It’s incredible these tactics aren’t illegal.

Don’t want to waste my time writing this review, but this gym is over I priced, over crowded, and the management have a rule where if you visit once under a friends membership, then your free week trial is void, and even if you visited with a friend yesterday. Despite telling me on the phone to show up and just show them my ID for a week trial, I arrived and they said my only choices were to buy a $20 day pass or a full membership on the spot. I left and found a better gym (Which I don’t wanna disclose so it doesn’t get over crowded ;)Happy lifting everyone, avoid Gold’s

Would not recommend. The gym itself is nice but the fact that you have hidden fees not told to you makes this place a fraud. When I told them about how I didn’t know about the fees I was told that my initial were next to the agreement during the signing the guy told me we’re to sign to make it faster not telling me what I was getting into. Imagine sitting there and reading word by word the signing agreement. On top of all they’re asking $200 to cancel the membership.

Customer service is the WORST!! I do not recommend joining this gym at all! The machines are fine and clean but the customer service is the absolute worst ever! They were supposed to open in January and ended up doing it in April. They told me my membership had features that didnt end up having. Took them 4 months to process a downgrade and they refused to refund me for the money I paid while they were processing. My husband went to transfer his membership to a friend and we still got billed for it and they wanted to not refund me for that either, they told me to get the money back from my friend (really?), they ended up giving me the money back but after almost a month. And if that wasn’t enough, just last week and friend and I were working out in the squats machine, and this personal trainer (Alejandra) comes with her client and starts taking out the weights to use the machine (keep in mind, my water bottle was below the machine, my towel was hanging in the bar and my friend was about to use it); so I interrupted her and told her that I was using the machine and she tells me “you can use it after we’re done” and I assumed that she meant we could all use it, like each of us would be doing a set taking turns on it. Well, that’s not what she meant, because she decided to stay there to use and teach her client for at least 20min… I didn’t know that with a personal trainer session comes a preference right to use the machines over the other customers of the gym… She didn’t even apologized or anything. So in short, I’m sure there are gyms with way better customer service than this place. And as for the machines and facilities, they’re clean but not very well maintained but that’s on the customers.

Very good place!Very good service!Very good machine!

Very clean and modern gym for a good price. its usually pretty crowded (pre pandemic at least). Also theyre super pushy about signing up for personal training which can be annoying if youre someone whos happy with their own routines.If you want to cancel you need to call a separate company that will put you on hold for awhile which can be annoying. However, its in the Galleria and very close to both a pizza place and a protein shake place which can be great for a post workout meal.Very convenient location and good pricing with lots of solid, up-to-date equipment available. Customer service isnt great but also isnt terrible.

Will never work out here again

Good gym! Crowded during busy hours but that is expected. During light hours, awesome experience. Great equipment. However, some is already breaking down, but gym seems to tend to this quickly. Staff is helpful and friendly. I had issues with extra charges and they cleared it up quickly. Gym is clean, but you do have to pay $49 yearly fee for this. Seems worth it. I dont mind this fee as monthly rate was very affordable. On occasion some of members are annoying, but you find that in every gym. Diverse mix of people. For most part, I have had good experience in gym.

The machines and cleanliness is good, but it’s the staff that force me to give it a low star rating. I would be minding my business, and a trainer would come along and “offer” and free session. The session pushed me too hard but he still wouldn’t stop. And when I explained that I couldn’t afford a trainer (my parents pay for my membership bc we all went when it first opened up), a second trainer came into the conversation and told me, well with as much as you go out and eat you could’ve save that money for a trainer. I never mentioned going out to eat or who paid for my meals when I go out, but it was obvious he was alluding to my weight. I’ve lost a significant amount before this happened, but when I said “oh I’m eating x amount of calories to lose weight” the og trainer straight up told me, no your not. Somehow these two men can make assumptions about my eating habits and my finical situation because I attend a gym on my own time. I enjoy the machines and the establishment is clean, I just find a few of the workers very rude, pushy, and ill-intended salesmen.

I went yesterday at first had an issue but then I got helped by the manager he was super friendly and helpful also got a super offer from him. He treated me so good I felt relieved. Super recommend. The place is super clean nice and advanced in technology.

Worst customer service and every time it feels like the sales team is lying about deals and not telling you the full content of the deal. The equipment is newer compared to other gyms, the view is great by the windows while on the treadmill, also sauna and steam rooms are nice additions, however, very crowded throughout the whole day.

The fitness classes are great as are the instructors

As of April 5th 2021, indoor gym is reopened

Great experience

I love it!

An employee tells me I have to wear a mask coming out of the gym when he is not wearing one himself and is on the front desk where everyone is walking in and out all day. If you want people to wear masks then lead by example. Not profesional at all.

I like golds gym its a great starter gym for people who just want to stay fit or become physically active. I don’t agree with their cancelation policy to wait 30 days before your membership cancels and you have to tell them prior those 30 days also you have to wait a year for your contract to end so you don’t get charged a fee. Besides that the gym is actually in decent shape. Its jot as big as lifetime, but has all the essentials. The customer service is great, the gym employees are kind, the cleaning staff does a great job. As for the people who come and go its mostly high schoolers or college students that want to show off or train for a sport. The treadmill area has a great view of the city of glendale.

The worst Golds gym ever ! Their front desk people are rude and clueless what they are doing, dont care about their customers at all and unfortunately so does the management ... Had a conversation with the manager Ben and he kinda got mad that I wasnt happy with their service lol No wonder why you guys are the worst ... Save yourself from the worst gym experience you can get, dont be fooled by the new equipment . The gym is usually super packed and they oversold the membership (probably thats why they dont care ), always lines to workout and not gonna lie, people who go to this specific location are nothing but weird. Doesnt even feel comfortable to workout, because a lot of them clearly are here not to workout but to stare, play in the phone etc . My advise ? - Stay away as far as you can !!!!

It looks like a cheap new gym but it’s too good to be true. There are many hidden fees that they don’t tell you at the beginning.I just supposed to pay $24.95 per month and $20 for initiation fee. But after three month, they charged $49 annul fee. When I wanted to cancel the membership, they charged me another $20 cancellation fee! After all, this gym is supper crowded and you have to be in line for everything. If your time is valuable, this gym is not a good choice.

Months after been opened still first class place to go for exercise. What it is a combination of you and the super nice equipment. Keep on going strong thank you..

Guys, I need your help! What number should I call to cancel my membership or talk about a refund? I think someone will likely respond here than on email. Thanks!

Cleanest golds Ive been to. Does get crowded but people are actually working out here. Excellent customer service, front desk staff is friendly & very helpful. Best Golds Ive been to so far.

Way too crowded at almost all hours

Nice facility, neat equipment. It does get really crowded though. My initial fitness evaluation test was followed by this head-trainer guy trying to sell me trainer sessions. He kept negotiating the price, I kept saying no not right now for personal reasons, and the conversation became pushier and rather condescending, to the point where he insulted me. :)

Good experience.

Been a member of Golds Gym Glendale since April and I really enjoy it! Ive taken several group exercise classes and all of the instructors have been knowledgeable, fun, and given a great workout. The facilities are brand new so everything is clean and well maintained. I would recommend becoming a member here!

Honestly their customer service is amazing! As soon as you step in they really make YOU feel welcome! They remember you so they dont give you a generic Hello. The staff will do everything on their power to accommodate you, they take care of every single reasonable request! The manager Ben as well as the staff at the entrance and the daycare are very nice and friendly. The cycling class and zumba with Pablo is awesome, those classes are a must! The machines are great! The only thing I regret is that they dont have a sauna nor jacuzzi...

Great facility and equipment. Been a Golds Gym member downtown since 2006. was a bit skeptic about this gym at first but once I was done with my workout I was satisfied overall. Love that fact you guys added the synthetic grass, really helpful when doing my Metabolic circuit workouts. P.S. Send the jumping rope and yoga people inside the yoga room because they just blocking the way and slowing down speed workouts lmao keep it up! 👌