Got my Alfa checked up. Rear brake job done Quickly!!!! 2 hrs tops!

Alex in service was awesome. thought we may have had a lemon, but turns out we were just taking our vehicle to the wrong place, Criswell fixed all the things they jacked up.

We got a great deal on a wonderful car. Terrific knowledgeable salesman (Mr. Mara) and business office manager. Highly recommended.

This is our second purchase from Criswell. We absolutely loved our sales rep Alberto. And our Financial manager Kristie (not sure on spelling) was awesome. We will definitely purchase from Criswell again.

My dad took his Maserati in to get the tires changed this past weekend and they returned the car with a dent on the roof. My dad noticed the dent immediately and brought it to their attention. The staff denied any responsibility and was acting very defensive and was trying to rush my dad out before he even noticed the dent. My father then received a letter via email later that day denying any responsibility. My dad washes his car religiously every week and would have noticed the dent. He keeps his car in a garage at home and at work so it makes no sense that the dent didnt happen while with Criswell. My dad is an older man and being taken advantage of by Criswell. Shameful...

Experience was awesome and my Maserati always comes back better then how I took it in!

Took my 2020 Stelvio in for a minor software issue and got it back in perfect shape in less than 4 hours. People were organized, polite and friendly. I bought this car out of state but will be using Criswell Alfa Romeo for all of my future maintenance. Thank you!

My car has been there over a week, I have gotten no updates and it is very frustrating to try to talk to someone there. i have to keep leaving voicemails.

Service manager Anthony is the best! He needs a raise!

These guys rock. Phenomenal customer service. They went above and beyond to make our purchase as smooth and possible and were the most accommodating car dealership I have ever been to. I wanted a Maserati when I walked through the door and left with an Alfa Romeo off the showroom floor. While it was half of what I came to spend, they never pushed me one way or the other. See Mike, he is the man. Thanks Mike. We will be back for more.

My experience with the service team at Criswell Maserati was fantastic as always. Alex & Anthony are very knowledgeable and extremely accommodating to their clients. Alex goes above and beyond to make sure his clients are happy. Karifa at sales is also very helpful.Overall a great team at Criswell Maserati 5 🌟 experience for sure!!

I recently purchased A New Maserati Levante Trofeo from Criswell Maserati.The amazing professionals I had the pleasure of working there with are :Robert Buchanan, Sales ManagerKrystie Zhang, Business ManagerMichael Disogra, Sales ConsultantI purchased this vehicle from across the country, sight unseen.To make it further complicated, I had 2 trades !Being retired from the automotive industry and having owned dealerships, I realized the logistical problem of what I wanted to accomplish.Mike, Krystie & Rob communicated fantastic with each other and myself, no aggravation what so ever !These professionals made it an easy, pleasant transaction.I had my new Trofeo within a few days !THE MASERATI IS AMAZING, IT IS PURE JOY !THE PROFESSIONALISM & CUSTOMER CARE AT CRISWELL MASERATI IS THE BEST I HAVE EVER EXPERIENCED !I will buy from them in the future.

Danny Ahn is a first class salesman. I was an out of state buyer, they took care of me above and beyond the sale. Would highly recommend.

Outstanding service all the way around! You all really made my dream come true :-)

Best car buying experience of my life. I’ve done this more than a few times, especially with Maserati. Danny and Krystie were efficient, top caliber, knowledgeable professionals. I met Danny via a car that I wanted last year which wound up getting sold before I could pull the trigger. I kept his number handy. When I saw some thing that I wanted this year, by the time I texted him, we had a deal done within an hour just over texting. I made the 30 hour round trip drive to trade my vehicle and scoop up a 2020 Ghibli SQ4. This is my fourth Maserati and by far the best one I’ve had. Better than Porsche, Jaguar, anything American or Japanese.So impressed with Criswell.

My wife and I walked into Criswell without notice or a reservation and asked to test drive a Giulia. Mike D. was happy to help us and let us go out for a spin. Its so much fun to drive! After answering all of my questions and hearing my requests, I leased a 2018 Giulia Ti Sport with Mikes help. He was very professional and the buying process was smooth. Thank you to Mike and the Criswell staff for a great experience!

Came off lease. They handled everything including extended warranty.

My 4 encounters with this service center have been some of the best amongst luxury car brands. Their Customer service is consistent and always pleasant.

Im on my second Maserati . Youd never know it from the treatment .Service lacks maturity and accountability (subterfuge).Best practices is to video the exterior of your car before leaving with the service department to protect your own integrity. Thats if you dare.

Grew up in Maryland and presently live In Ohio. Did a car search from Ohio to Maryland as to how far I would go to purchase a car. I actually picked two other dealerships to do the transaction. One dealer barely responded at all. The second one was way to high in price. I had reached out to Criswell and had the pleasure of working with Micheal Disogra . Worked the deal out and purchased a used 2016 Lexus IS from them . Friendly and competent. Thank you for your time and patience. Highly recommend this dealership.

Our experience with Alberto was nothing less than amazing. He made us feel at ease with the life changing decision of buying a car and made the process as easy as possible. We highly recommend visiting Alberto if you are looking for a new car!

It is such a pleasure to purchase a car hassle-free and worry-less from a place where people are professional and pleasant. We knew the car and the features we wanted and found it in three different dealerships, including Criswell Maserati. Ultimately it was the people at Criswell that compelled us to go with them. During these trying times of Covid-19, they accommodated us above and beyond our expectations, both in terms of price and service. Thank you, Alberto and Christy, you are the best.

Return of leased car from deceased relative, they made the process completely painless.

Excellent service. Criswell Maserati is the best, forget the rest!

Danny and Kristie were very professional and fast. Best buying experience Ive ever had. Highly recommend Criswell.

After finding the new Maserati GranTurismo I was interested in on the Criswell website, a telephone call was it took to get the ball (or wheels) rolling. Having never purchased a vehicle sight unseen, I was not sure what to expect or the process by which this would be accomplished, but James Tan was very professional, helpful and honest with every aspect of my purchase. From answering questions and sending photos to emailing necessary paperwork for completion of the transaction and then meeting the auto transport truck to ship the car to me, James was top-notch. I could not have asked for a more seamless car buying experience!

So far not great, 3rd time car has been towed, twice for same issue

Fantastic experience and care. Definitely buy another car from James Tan.

Absolutely phenomenal dealership from the sales rep Danny, to the business manager krystie... There was no pressure, most of my dealings were over the phone initially because after dealing with local dealers and getting little results I decided to search online and that brought me to Criswell... I cant imagine the amount of patience these two had, but it was alot and several dozen calls later I finally found the car I wanted and took the 3 hour trip to get it... My in house experience was just as good. I will be a returning customer for years to come. Thanks guys

One of the best experiences I have ever had, Go to James Tan he is very helpful! Got myself new car and I love it

GO SEE JAMES TAN!! He was very well-informed and honest with my options and the best choice to ensure I enjoyed my new vehicle. Extremely personable. Yes, hes a car salesman, BUT hes also an educator! I learned a lot and spent about 1.5 hours talking with him about my needs and wants. He did not rush me, he took his time and gave me my space. I love James and all of the staff at Germantown Maserati.

Great service and a very non-pushy environment. James in sales was super helpful in helping me narrow down what I was looking for. Will definitely be returning when my new lease ends.

Very good experience. Very polite.

Excellent team, great work and very helpful.highly recommend

THIS TOOK TO LONG AND TO MANY MILES !At the end of AUGUST I took a trip the car it had developed a fuel pump problem so I got a code off the computer located a service bulletin online and took it to the dealer where the car was check and it needed the fuel pump replaced. Alfa road side service was very helpful getting me a rush on the pump (the towing was also covered) the fuel pump was ordered and on the drive home the a rock damaged the windshield. There was a lot of trucks and construction on the beltway and 270. I had to drive an hour each way because the other local dealers I used closed down...to replace the windshield and re-calibrate the camera it was 2600$ which I paid for was eventually reimbursed by insurance co.the first towthey replaced the fuel pump and the car SAT while the windshield was ordered and then replaced when a few days later I got the car back. The car had another 300 more miles then when dropping it off to get the fuel pump replaced and when starting the car on the dash it said some safety features would not work until the windshield camera was re-calibrated. So the car had to go back to re-calibrate windshield camera ...the second towit took several weeks because no loner vehicle was available for a while and the second trip the tow truck driver wanted another 30$ more money to deliver the car an extra 6 miles out of his range or 45 miles and said I should take the car to Tysons corner it was in range but the job had already been paid for so no they also would not give me a ride a to get a loaner from the dealer with a scheduled appointment.THIS IS NOW NOVEMBER ... and finally after 3 trips and many phone calls +300 miles on the car during service a few more days I got the car back and the camera was calibrated !I was told during COVID they are short handed and that the cameras did not always need to be calibrated .... the windshield was dealer only item the fuel pump was under warranty this was why the car was at the dealer. The camera re-calibration should of been checked while at the dealer before returning the car to me . This took well over 2 month in all to complete the repairs to get the car to run and drive properly.thanks - Andrew Wilgus

Very informative about how when you are shopping for a Maserati its like shopping at boutique store in selective cities buying products in low production and very detailed in quality top to bottom from the experience of buying and owning

TAN IS THE MAN!! James Tan was AMAZING!! He was extremely knowledgeable about the vehicle I purchased and gave me an in-depth tutorial on all the features and capabilities the vehicle possessed. The service I received was the best Id ever received from any dealership. I would recommend this dealership to ANYONE!!

I had the pleasure of visiting Criswell Maserati recently to take a look at a Maserati Ghibli and was politely assisted from the moment I walked in the door by James Tan. James was absolutely outstanding to deal with! He was very attentive to my many detailed questions from the start and was extremely patient with all of my requests including multiple test drives and even putting the Ghibli side by side to my old car (Mercedes E350) to measure size differences and compare features. Since Criswell has such a large inventory of Maseratis to choose from, James had to move several other cars for me to test drive the specific one I was interested in - he did so with professionalism, patience, and with no pressure on me for a sale. Thanks to the attention I got from James (he spent an entire afternoon with me) and his facilitation of me getting a great deal on the Ghibli, I bought it and drove it home that afternoon. James even put a big red bow on the new car and took a picture (attached) of me and my son with it to help celebrate the purchase. As part of the overall process, the Criswell sales manager Robert Buchanan was also friendly and easy to work with and the finance/business manager (Krystie Zhang) was also outstanding in getting me a great financing arrangement. I highly recommend Criswell Maserati and James Tan as your go to person when you get there!

I live 1000 miles away. Found the car of my dreams here at Criswell. Flew in and drove the vehicle home (1000 miles). During the drive home I noticed the wheel alignment was off. Called the dealer, spoke with my sales person over and over again about the alignment. Decided to speak with the sales manager and he said go to my nearest dealer, he would take care of it. Went to nearest dealer and manager would not pay or compensate for the alignment. Notice many scratches and sunroof issues as well.I’m not a complainer and I’m not picky, but I would not recommend this dealership to anyone. Even if they had the vehicle of your dream, be patient and go elsewhere.I hope my review helps you.

Great service and awesome communication, I would recommend them to family and friends.

When I leased this Alfa Romeo - I said I will lease this Alfa BUT I want a loaner anytime the car needs service - Criswells management agreed. Now I need service and a recall service performed and I am told I am NOT eligible for a loaner. I will return to BMW when this lease ends. I can go to ANY BMW dealer and get service and always a clean - new - BMW loaner. (Alfa Romeo does NOT have a reliable dealer network)

Criswell Maserati had us seated in a very nice seating area while servicing car by appointment during these challenging COVID-19 times. Service has been done quickly and efficiently. Afterwards complimentary car wash has been offered and done. Staff was friendly and knowledgeable. We would definitely recommend it.

The folks at Criswell Maserati are the best! Everyone makes it a priority to shake your hand and welcome you to the family. Nan is amazing and was with me every step of the way. She is very attentive and knowledgeable about Maserati and invited me to contact her, day or night, with any questions or concerns. The service director, Anthony, checked in with me to talk about the fabulous, personalized service Criswell provides. Buying a car can be a daunting undertaking, but my experience, here, was the absolute opposite!

This is the absolute BEST Maserati dealership in the ENTIRE DC Metro area. Anthony and Alex in the Service Department are the epitome of excellence. They provide the highest level of customer service and dont try to oversell. Their integrity is unmatched. Worth the drive north!

This is absolutely one of the best dealerships as far as courtesy and customer service I have ever dealt with. Anthony, Alex, and Matt are just great. They picked up my car at my house, lent me loaners when they were not obligated to at no cost, and the service was first rate.They are extremely knowledgeable about all aspects of my car and always call back in a timely manner whenever I call. Highly recommended.

Excellent focus and care for my requirements absolutely no pressure. To accommodate my time delivered my new car to my front door and explained all the bells and whistles, and gave me complimentary gifts as a thank you. Wow I will be returning for all my automobile needs . See Micheal at Criswell for A 1 customer services and he is an american vet!!!! Remember to thank him for his service!!!!The Battles

James Tan and I spoke on the phone about a week before we went to dealership. He answered my questions accurately and fairly. He was pleasant to work with. The finance part of purchase was the easiest I have ever experienced in car purchase.

Alex is always very helpful and goes above and beyond expectations to make sure you feel well served.

Criswell Maserati went the extra mile, so much so that we will be purchasing another vehicle from them also very soon.We are happy to be a part of the Criswell family, many times, resulting in a great relationship. Thank you James, a fine sales consultant with a vast amount of knowledge!

Great team of folks. Very knowledgeable and have always gone above and beyond what is required of them. Theyve earned my business time and time again.

It was truly a pleasurable experience working with such a knowledgeable, professional, and personable salesman such a Karifa Mara. He was very helpful, yet not too aggressive. In addition, he answered all my questions in detail. The experience that I had while leasing my new car was like a breath of fresh air. The process was easy and I got an exceptional deal on a great automobile. I would suggest to anyone in the market for a new Maserati to speak to Mr. Mara. He is definitely the “Go-to-Guy”! You will be very well taken care of. Awesome staff! I will definitely be returning to Criswell Maserati for my next transaction.

Overall I am so happy with there service and enjoyed conversation with them

Our experience purchasing our new Alfa Romeo Giulia through Danny was truly the most exceptional. The entire process was flawless start to finish, even though a majority was done through text. He made sure the car was prepped as requested, and all paperwork ready to be signed in finance the moment we walked in the door to be in and out as quickly as possible. Any questions Ive had regarding the cars functions have been answered quickly & concisely. We couldnt have hoped for better!

Class Act Operation/Unbelievable ServicePurchased a 2019 Maserati GranTurismo Convertible, Great DealDennis DeMaio Naples FL

These guys did a great job, easy in easy out. Car was clean and well taken care of. I know their was some issues with service a couple of years ago, looks like they got it going now. Good job

More thumbs up for James Tan! He gave me a great deal and great customer service. Definitely recommend him.

Criswell Maserati did a good job performing the services that I requested. They were very difficult to get in touch with to make an appointment and did not return multiple messages, claiming that they were having problems with their phone system. They were supposed to have a loaner car for me to use for several hours, but they did not have one available. Fortunately, they took my car right back and completed my service quickly so I did not have to wait long. The service is expensive but probably about what you would expect from an exclusive luxury/sports car dealer. Overall, the service experience was good but not quite what you would expect from a Maserati dealer.

Mr. Danny Ahn made my experience super easy, stress free and streamlined. Communicating with him was a cinch and was ready to answer any and all questions. To all that are contemplating an out of State lease (Im in CT) Criswell makes it easy (on your wallet too). Many thanks to Danny and the Team.

Phenominal team to work with. Ive purchased two vehicles in the last 30 months from Criswell and I live in New York !!! Worth the trip every time.James and Robert went the extra mile !! See you soon again Im sure..Dr. DIno

Extremely disappointed with Julie and her way of handling a customer

Professional, friendly, patient, hassle free, and very quick!Went in for a test drive and they were very courteous.Over a period of a month or so we worked out all the terms and conditions via email/phone and they were very patient!On the day of paperwork ceremonies I walked in at 11:00 and was out by 12:00!Simple as that!I recommend Criswell. And GM Omar is first class!

This was my third car buying experience with Criswell and as with previous purchases, they did not disappoint. As soon as I walked in the door, I was greeted by Karifa Mara and he sold me from the start! He took me on the most thrilling, exciting test drive ever! He and the rest of the team went out of their way to make the process completely seamless.

If you like Maserati, this is a great place to come and build your very own. We purchased a 2017 Levante from Criswell Maserati. The whole experience was smooth and painless. We were dealing with James Tan who was excellent. He treated us with patience, respect and answered all our questions in detail. Wonderful experience, and loving the car.

Terrible experience! They tell you whatever they need to so youre on your way. Then when you call with a simple question the sales manager is extremely rude and tells you he dont have time to deal with a cheapskate who didnt buy a brand new car. I will never buy another car from Criswell and Ill be sure to mention my experience when Im on the radio next week

Great service, no haggling or games. Would definitely recommend.

Had a great experience at Criswell Maserati. I was looking for a GT Sport for a long while and was getting nowhere fast at other dealerships that I had been previously speaking with. Criswell Maserati had an excellent and knowledgeable staff and was able to answer all questions about the engineering and performance of the GT. In addition to the technical proficiency, the sales staff (particularly George) catered to my needs and immediately arranged for a GT test drive. Furthermore, the General Manager, Omar, took a great deal of time to sit down with me one-on-one to discuss the pros/cons of leasing vs. buying used. While I was making up my mind on the purchase over the next few days, both George and Omar made themselves available both during and after business hours to make this the best car purchase experience Ive had (and Ive had quite a few). If you are looking for a Maserati (or used exotic / luxury) in the DC corridor, I would highly recommend stopping in and visit Criswell Maserati.

I went into Criswell Maserati and had great car buying experience thanks to James Tan who helped me through the process. From the test drive to the paperwork everything went smooth and without a hiccup! Definitely recommend going here if your looking to purchase a car!

Although I ALWAYS receive great service at Criswell Maserati unfortunately I cant say the same for Maserati Roadside Assistance. They loaded my Ghibli onto a flatbed from my home for transport to Criswell. I was notified by Criswell service 2 days later that my vehicle arrived with a flat tire. I drove my car minutes prior to the flatbed arriving to my home and was present when the driver inspected and loaded my car. There ABSOLUTELY WAS NOT a flat tire when it was loaded. I contacted the tow service and was told that I needed to call roadside assistance. I did over a week ago and was told someone would be contacting me within a few days...I still have not received a call. Now I am out almost $400 for the new tire/installation .

The service director Anthony has gone out of his way to be responsive and helpful. However, it appears that even as a Service Director, Maserati of North America has been less then timely and responsive to resolve issues. After nearly a year issues remain. This should not be a reflection on the service department or their employees.

The dealership is beautiful. The staff is professional and honest. And the cars are meant for drivers. This is one dealership that I will be visiting again. Today I leased an Alfa Romeo Giulia and it was the most upfront experience Ive ever had in a dealership. Dont second guess going here. You wont be disappointed!

Karifa was fun to work with. He was very joyful, personable and professional. We knew what we wanted, and he was able to deliver. We really had a great experience at Criswell.

Working with Chuck was a pleasure. He has a very no pressure, no problem attitude. All the folks I worked with there were friendly, helpful, and genuine. It was a bit of a drive for me, but well worth. A+

Albert is very helpful and warm! I lived in the center of PA, there is no Maser retailer nearby. I contacted with several dealers and then decided to purchase one at Criswell because of a good communication with Albert. It just took me a couple of hours at the dealership to get everything done. Thanks for the great help to Albert and all other guys!

I purchased a used car from Criswell Maserati and love the car and was generally satisfied with the purchase. The price was fair and the process was mostly quick and efficient. The only reason I didn’t give 5 stars is because I brought up a concern to the salesperson I was dealing with regarding a damaged driver seat. The back of the seat had been broken off and I was made aware of this from a service report. The salesman checked and assured me it was all taken care of. Less than 24 hours after my purchase the entire backing of the seat detached. I called them back and told them and they told me there was nothing they could do. Now I am stuck dealing with this issue on my own. For an otherwise great experience, I was dissatisfied to find out they wouldn’t offer any sort of compensation for an issue I brought up prior to purchase.

Daniel is the man go see him for a great car buying experience 😀

Awesome, Amazing, Professional, Caring

James is awesome. Professional, courteous, and down to earth. Knowledge and communication is bar none. Highly recommend!

James Tan made it a great buying experience. He was very professional and we plan to go back to him for future car purchases. Rob Buchanan was also great. He was very accommodating when we had to bring our car in for a service.

Very pleased with the check up and overall attention paid during my visit to Criswell Alfa Romeo.Also, very appreciative Alex spent nearly an hour with insurance co to get approval for the service. That shows consideration.

I my experience was wonderful. I had brought my Stelvio in to get a check up. And the service department in Germantown MD was amazing and they did not take too long. I will no long go to Stafford Alfa Romeo of Tysons Corner. I was over paying for services I do not need at the time. Things their service department was to make me aware of they had not and for that they lost my trust because I felt cheated. But with Criswell Alfa Romeo in Germantown I had gotten the proper update concerning my Stelvio. Thank you all and have a Happy New Year.

Very attentive responsive service, but outrageously expensive!

I was shocked to learn that the service on my leased 2017 Maserati G would be $2,000. In addition, they told me my back tires were shot and would need to be replaced for another $1,000. The car has 6500 miles on it (800 were on it when I leased it in September 2017). Of course, they tried to talk me into a new lease ! The general/regional manager just happened to be on-site so I talked to him, along with the dealership manager and service manager. Everyone was extremely nice but no one could explain why I needed new tires after so few miles. Other than - its a Maserati. Most likely the last Maserati I will drive.

Alberto Zamorano helped me with the purchase of my first Maserati today. He is very knowledgeable about the vehicles and considerate toward the customer, He did not pressure me nor he applied any of the salesperson strategies to manipulate the customer. He appeared to be interested only in making sure I chose the vehicle that was right for me and that would make me happy for years to come. Everybody at Criswell Maserati was very professional and made me feel at ease. These cars are gorgeous but they are not inexpensive, it takes a special person with the proper attitude to guide the client through the choice of the right vehicle, accessories and protection plans.FG

I took my car to Criswell Maserati due to a recall re catalytic converter. My car is running faster and smoother than ever. Earlier, I had some hesitation whenever I would accelerate or I was at a traffic light waiting to change. I was seriously worried. Thank you.

I worked with Bill and Krystie and couldn’t have asked for a more positive experience. On top of working a phenomenal deal, they were very forth coming and honest every step of the way and truly made it easy for me to do business with them. I will certainly return for my next vehicle as well as send friends and family, as I know the experience here is top knotch.

My husband and I were very pleased with the professionalism displayed. Service was provided on time and we are very happy with the dealership!

Excellent visit and test drive. Alberto was very professional and we were treated very nicely. Bill the the sales manager and Robert the finance manager all were super to work with and you could eat off the showroom floor. Highly recommend a visit if youre in the market for a Alfa Romeo.

I worked with James Tan for the purchase of a Alfa Romeo Ti Sport. The process was very smooth, with James and his team taking their time to walk me through the buying process and the key features of the car. Excellent service all around!

Service department is teribbble. I had a maintenance plan and was 3 days late to be exact they didn’t bother calling Maserati and told me I had to pay for my pocket. Reached the customer service of Maserati and was able to get them approve. Promised me a seat railing under warranty didn’t approve and wanted me to pay out of pocket.

They took care of business!

I had the worst experience test driving a Maserati in this dealership. The staff (sale person) was so uneducated about the car that even couldnt remember the name of interior colors. He even drove the car to show me the options, but he hit the car to the curb while showing me how the rear view camera works!!I have test drove and own all sort of luxury cars, but I never had this kind of unprofessional staff responsible for this kind of sport/ luxury brands. The employee even interrupted my test drive because I was pushing the car! imagine! I was not buying a melon.In comparison, the VA dealership was really helpful, I test drove another one there without issue, as I was test driving more expensive cars.I do not recommend it.Regards

I have to say dealing with this dealership and especially my sales rep James Tan was a breeze. Efficient, easy going, no pressure. I bought an Alfa Romeo (not a Maserati). They cared about the customer. I could not be happier with their service.

Great customer service!

If you are looking for an Alfa Romeo or a Maserati then Alberto is definitely the guy you want to call! Alberto knows everything about these Italian cars, and loves them. I already knew what I wanted and Alberto worked with me over the phone to get me that exact car, in a very short time. When I went to pick my Alfa up Alberto also took the time to show me all the other cars at the dealership. I can truly say I enjoyed spending extra time there and getting to see the other cars. There was no pressure and Alberto was happy to satisfy my curiosity about any of the cars I asked him about at Criswell. Thanks again for getting me the car I wanted and the easy purchase of my new vehicle!

I have driven over 50 miles for the last 4 years to get my 2006 GranSport serviced at Criswell, The last two years have been the best since Scott Oliver arrived. He gives me such personal attention when I bring my car in. He always discusses service needs in detail and makes cost-conscious recommendations. He makes sure Robert Fox lets me look at the car with him and explains any service needs and any questions I have. I have never had such personalized service. I feel like the three of us are a team working to do what is best for my automobile!I recommend Criswell Maserati to any one who has a Maserati in Baltimore. It is worth the drive for the quality and caring service Scott and his team provide.

Purchased Stelvio from Criswell Alfa.Good Experience from the startThanks to Robert and James.On the day of delivery James Tan made it seamless and surely recommend them.

Criswell Maserati is an amazing place to do business with. Without a doubt a premier place to buy a great make (Maserati) or service it. Always friendly and helpful, I highly suggest this dealership.

Anthony was wonderful to work with!! Class act dealership!!

James, did a great job!!Thank you for delivering my car over 45 miles away.Very professional and very professional!!!!Thanks Andrew

This was my first car purchase so I did hours and hours of research. I found 2 specific cars that were my favorite so I decided to go visit both - a Honda Accord and a Toyota Camry. Both were exactly what I was looking for in price, mileage, and age. They are both reliable makes/models so my decision was to be determined by driving each car. I chose to visit the Camry first because I wanted the Accord more based off of looks, and I wanted to be sure I see both. Needless to say, I knew I wanted to check out the Accord after visiting the Camry.From when I first called Criswell Maserati and spoke with Karifa, I could tell how friendly he was and even gave me his personal cell phone number so we could text if anything changed or if I had any questions. When I arrived at the dealership, he was just as warm and friendly as I expected. He works at a Maserati dealership so a little Honda Accord probably isnt that big of a sale for him, but he made me feel very important and did everything he could to help me - what a guy!I saw the Accord, sat in it, and knew right away this was exactly what I wanted. I mean, come on, if it was good enough for a Maserati dealership to hold onto and sell, I knew was way beyond good enough for me.Karifa wasnt pushy, answered every question I had with expertise and even helped me setup my own car insurance on the phone. He was awesome to work with and if I ever consider purchasing a Maserati in the future (lets hope thats even possible) I will 100% go straight to him. I consider him my friend and genuine person that anyone would be lucky enough to work with.I also had the pleasure of working with Chrystie (Im sorry if I didnt spell your name correctly!!) with financing the car. She was incredibly knowledgeable, gave me great tips for building my credit and really made the car-buying process easy. Thank you again!I expect nothing less from a dealership that sells cars worth over one hundred thousand dollars, but still...I had an amazing experience purchasing my car and I think anyone would benefit from working with these individuals when looking for a car. I fortunately found one that was within my price range at a dealership that was way out of my league, nevertheless, they treated me like I was purchasing the best car on the lot.Thank you guys again! You made me LOVE buying my car and helped me find MY car. I cannot recommend them enough.