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Smoke Alert Home Fire Safety
2664 Timber Dr #122, Garner, NC 27529, United States
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Smoke Alert Home Fire Safety

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Ra
Review №1

I highly recommend Smoke Alert. From being easy to set up an appointment with them, and their excellent communication, to the time taken by Brandon to not only get the needed work done, but to answer all my questions. He provided so much useful information! Overall they do great work. Ill definitely use their services again!

Ki
Review №2

We have been using Smoke Alert Home Fire Safety for the past 7 years. They are very professional. We like that all of their employees are, or have been, fire fighters so they know what to look for to help prevent a house fire. We plan to continue using this company in the future. I would highly recommend this company.

Sh
Review №3

Don and Paul were very professional and thorough. They arrived on time and explained the areas they would be checking in a clear manner. We will definitely use this company again in the future.

La
Review №4

We had our annual dryer vent cleaning . They are very thorough and professional and provide detailed explanations and photos of the inspected areas . I will definitely use again .

Ga
Review №5

Great value for peace of mind. Matt Robinson was competent, polite, and knowledgeable. Offered extra services for additional fees (upgrade to an aluminum transition vent, replacement smoke and CO2 batteries and purchase of an ABC rated Kidde fire extinguisher). We appreciated these services because it kept us from investigating and shopping for the items.We were also able to be added to an annual service inspection schedule. Again, great peace of mind.

Mi
Review №6

Very professional, work was done excellent. Lonnie did a great job, will have them back again in 18 months.

Ke
Review №7

Smoke Alert cleaned my dryer vents. This is the second time theyve done this. I try to keep this done annually. They quoted me a price for the service on the phone, and when the gentleman came to perform the service, he was right on time. He did the service promptly and efficiently, and took the time to explain what hed done, and give me exact readings on my vent flow before and after, and detailed info such as this. Things like this let me know that Smoke Alert does a professional job at what they do, and what I consider a reasonable price. I plan on using them again for dryer vent cleaning, or any of the other services the company performs.

Jo
Review №8

I found a treasure when I found Smoke Alert! They are on a mission to keep you safe and it shows in their attention to their work. I was looking for someone to replace our smoke detectors. They did this and much more. We had never installed CO detectors, and they installed two combo smoke/CO detectors for us. They also did a quick safety check of the dryer and vent plus the gas logs/chimney. Very professional, responsive, on time/early, and very reasonable prices. Planning to use them again.

Em
Review №9

Paul was on time, professional and friendly. He explained the process to me in detail. Highly recommend Paul and Smoke Alert for dryer vent cleanings!

Be
Review №10

We are extremely happy to have found Smoke Alert- Paul was so kind and helpful! He did an excellent job with our chimney sweep and inspection. We will definitely be scheduling the chimney cap and dryer vent repairs that were recommended.

Ki
Review №11

Paul was on time and professional. I explained thoroughly everything he was doing and gave me information that was new to me!

Do
Review №12

Matt from Smoke Alert arrived precisely on time and was very professional and friendly. After the dryer vent cleaning, he made recommendations regarding the smoke alarms and fire extinguishers. He made me aware of things that I had never thought of which would help me in the event of a fire emergency. I would definitely recommend Smoke Alert Home Fire Safety.

As
Review №13

Smoke Alert was professional, responsive, and friendly. They made me feel very comfortable with their work and having them in my home. I look forward to having them perform services for us in the future!

Pa
Review №14

We use Smoke Alert Home Fire Safety for our annual dryer vent/pipe cleaning. They are friendly, prompt, informative and cost efficient.We will continue to use their service and recommend them until they give us a reason not to.

Be
Review №15

Had to have my dryer vent cleaned and Smoke Alert was recommended. There were issues that popped up (not on them) and Matt spent a good part of his day making sure that I had a properly vented and clean dryer vent. The BEST!!!

Da
Review №16

The service rep. was very professional and courteous. He did a very good job of cleaning up after himself. We would definitely use Smoke Alert again.

Sh
Review №17

Very thorough job cleaning the dryer vent and explaining to us everything they were doing. Even inspected our smoke detectors and fire extinguishers before they left.

Ka
Review №18

Thorough, professional, educational. Really appreciated Dales knowledge and information shared with meHighly recommend this company!

Ru
Review №19

Have used them for 7 years now and their service is always excellent. Highly recommend.

jk
Review №20

Paul and Louis arrived on time. Provided excellent service!!

Ri
Review №21

We’ve used Smoke Alert Raleigh for years. Owned and operated by current and former firefighters they truly care about safety. They’ve always been prompt and professional, clearly outlining what they’ve done, what your airflow ratings were prior to the cleaning and after for your dryer vents. They also check your smoke alarms, carbon monoxide detectors and fire extinguishers. They’ll also talk to you about your exit strategy should you ever have a fire occur. The cleaning of the dryer vents is just part of what they take care of when they come to your home. I highly recommend them. Erick helped us today and did a great job. It’s well worth the money to have this done every other year.

Me
Review №22

Excellent customer service, arrived on time & explained every step of the process. Highly recommend!

Na
Review №23

Had the pleasure of having a very professional and courteous young man name of Paul to fix my fireplace logs and do a chimney check. He explained the log set up and cleaned the fireplace. He also a camera check with the fireplace checked my smoke detectors my carbon monoxide detectors and also my fire extinguisher which was old and needed replacing. My thanks to him for all he did I would not hesitate to call them again and give referrals.

Ay
Review №24

Smoke Alert will now always be my first choice. Andrew was great. He was early, friendly and professional. Explained everything that he was doing to properly clear out the dryer vents. Also went above and beyond and swept behind dryer and washing machine and swept out dust I couldn’t reach and lost items that fell behind. Removed a not to code dryer vent cap and replaced with metal flap. All of my fire extinguishers were inspected and advised on smoke alarms. Good experience! Highly recommended.

Br
Review №25

Andrew was so helpful and knowledgeable! He went above and beyond to get our fireplace up and running! We recently moved into our home and the fireplace had never been used so there were some extra things Andrew did to make sure the fireplace was working correctly. He also took the time to explain in detail how to operate the fireplace (pilot light, etc.) and how to maintain it to save us future costs. Extra bonus that he checked out our dryer vent and smoke detectors. Andrew was fantastic to work with and we highly recommend!!

Ju
Review №26

Paul was personable, informative and knowledgeable. I had never had my gas log fireplace serviced in 15 years. I called Smoke Alert because the pilot light would not light. Paul took it apart and thoroughly cleaned all the pieces. The pilot light now works, everything looks clean and new! I am very impressed with this company and will use them for all my fire safety issues.

Ca
Review №27

Paul Lewis performed dry vent cleaning at our home last week. He was extremely knowledgeable and professional. He took the time to point out other items, discuss and give us an understanding on what we need to look for in the future. We give Paul 5 stars for exceptional service!! Thank you so much! Bombiens

Na
Review №28

One thing I greatly appreciate about Smoke Alert is that the employees are or have been firemen. While we hired them to clean out our dryer vent, they also take the time for other fire prevention measures (as a part of the visit at no extra cost to us). They ask good questions, check for fire safety, and educate us to be sure we know what to do if we ever had a fire. The first time they came, I realized/learned several things I hadn’t previously thought through and wouldn’t want to have to figure out in the midst of a fire if we ever have one.They are professional, respectful, easy to work with, and even left things looking better around our dryer than before they came.

Na
Review №29

I have used Smoke Alert Home Fire Safety two times now and they are really professional. I love how the technicians have been firefighters so they know the triggers that lead to an unsafe environment/fires. The tech that came to us today, Paul, was excellent. He did a great job cleaning out our dryer vent and then reconnecting the dryer piping to the vent again. He also went down a list of safety measures around our house to make sure we are fire-proofed and safe at home. Very knowledgeable about fireplaces, chimneys, and dryers. Service was nothing short of EXCELLENT.

lo
Review №30

Paul was awesome. He explained everything that was going on with our fireplace & gave us recommendations to make our 1956 fireplace in safe working order.

Er
Review №31

Paul was AMAZING. He did a great home inspection and even made sure to explain everything to my husband before and after. He also made recommendations for our outside dryer vent in regards to keeping birds out. If you want great service- ask for Paul!

Ji
Review №32

Brendan was very helpful in answering many questions and concerns. He worked quickly and respectfully.

Do
Review №33

My sister and I have had this company come to perform services for dryer vent cleaning at 3 different properties in the past two months. Two properties required vent replacement and the work was completed with great professionalism at a fair price (quoted in advance). Big shout out to Ty who did some pretty extensive work at two of the homes! We really appreciated his friendly patient approach to explaining the process and work steps. Will be using this company again in the future and highly recommend to anyone looking to ensure that your home is as safe as possible.

Ja
Review №34

I was amazed by Pauls knowledge about fire safety and prevention. As a retired firefighter, he was extremely through in checking and cleaning the dryer vent and fireplace. He checked the smoke and CO2 alarms and gave me recommendations as to where the best place my fire extinguisher. I will never use any other company but Smoke Alert and Paul my Smoke Alert technician.

Da
Review №35

Have used Smoke Alert services twice now and have been very pleased with the services provided, as well as the technicians. Paul is super nice and professional. He made sure he explained everything he was doing and the benefits we could expect. Will definitely recommend and keep using Smoke Alert for future needs.

Ro
Review №36

Smoke Alert has the highest amount of good ratings for chimney inspection and cleaning in the Raleigh area so I contacted them as well as a few others to compare. Im glad I went with Smoke Alert! Even though they were booking out 8-weeks (during the winter is the busy season for obvious reasons), they were willing to call if they had a cancellation for an earlier date. They called and were able to fit us in 2 days before Christmas instead of Mid-February! They were thorough with the inspection and chimney cleaning and went through the house to inspect fire extinguishers, smoke/carbon alarms, and dryer vent. The resulting report gave us extensive info as to what we should replace/repair with estimates. Cant ask for anything more. Above and beyond what the other services in the area offer. Not a bad deal, either! well worth the money. I highly recommend this company.

Ev
Review №37

Brandon was highly professional, informative, and thorough. Will use again!

Su
Review №38

Paul was so knowledgeable and thorough. He explained all processes to me and did a step by step. I felt like my home safety was truly important to him. I’m so glad I found you, Smoke Alert!

De
Review №39

I had birds building a nest in my dryer vent. They came out promptly and not only cleaned the vent but replaced the outside guard with a metal one. All done at a reasonable cost.

Je
Review №40

Lonnie was professional, courteous and conscientious. I felt peace of mind having this highly qualified person review my homes fire safety measures as well as resolve a dryer vent issue during the cleaning process.

Go
Review №41

!!!SCAM ALERT!!!I called this company to see if they would provide a quote to remove my vented natural gas firebox/logs and replace the entire system with a new ventless fire box and logs. The lady insisted that their company needs to do a complete inspection and cleaning of the existing firebox & logs for $200 prior to them providing a quote to replace the system…. WHAT??? HELLO… I’m removing and replacing that system with a new one!!!! Why would I want to pay $200 to inspect and clean a system that will be removed and discarded???? That makes no sense… She tried to put the sales whammy on me insisting they are a qualified company and that the inspection and cleaning is required before they provide a quote… This is complete rubbish as I’ve had 2 other qualified companies bid on this job and neither had this requirement. If this company wishes to charge to provide a bid they need to be honest and transparent vs. providing misleading information to potential customers

Sa
Review №42

I highly recommend Smoke Alert. The price cant be beat, and its very reassuring to have an actual firefighter educate you on fire safety considerations for your specific home. The guy who did my dryer vent was professional and informative, the company was super easy to work with, and as I said, the price is right.

Am
Review №43

I had a great experience with Smoke Alert from the scheduling folks to the firefighter that came out to clean the fireplace and dryer vent. He explained everything very clearly to me. I know a lot more about fire prevention now and have added extra measures to protect my house. Will definitely recommend to anyone!

Tr
Review №44

After a house burned down in our neighborhood we knew we needed a careful inspection - we are thrilled we found this company! He spent 6 hours in our house updating all of our smoke detectors, installing a few with carbon monoxide, cleaning all of our fireplaces and dryer vent. They uncovered several concerning issues that we are addressing immediately. With two small kids we are so glad we invested in their service!

Ch
Review №45

Smoke Alert is truly a VERY professional business. We like the fact that its owned and operated by firefighters. The technician told us exactly what he was doing and why he was doing it. It was an eye opening experience to actually see what came out of our dryer vent!! Thank goodness there are professionals like these guys who do this type of work! Our neighbor across the street even had them work at his house, good news travels quickly! THANK YOU SMOKE ALERT.

Br
Review №46

Very professional business. Lonnie came out on time and ordered what I needed for my chimney. Lonnie came right back out when chimney cap came in. He installed it, then cleaned and inspected my chimney. Lonnie was professional and is very knowledgeable about chimneys. If I could give 10 stars I would.

St
Review №47

Smoke Alert came with high praise from one of my neighbors and they did not disappoint. I learned that my fireplace is a real working fireplace and not just a decorative piece which is what I had thought for the past 5 years. Our fireplace had not worked properly since we moved in! We now have an active and perfect heat source for the cold nights. Smoke Alert truly represents overall great customer service. From the office personnel to the technician that serviced our gas logs, every interaction was very professional. The technician checked all the smoke alarms, carbon monoxide detectors and inspected my (badly) out of date fire extinguishers. I was able to purchase 2 off his truck and I was given a refresher course on how to operate them properly. Brandon took the time to explain the difference between ABC and BC extinguishers. I am a lot more knowledgeable about our gas logs as a result of the time he took to explain the work he completed. I was so happy with Smoke Alert that I have requested an annual visit in addition to a request to clean out our dryer vent. Thank you Smoke Alert

Da
Review №48

Very professional and thorough. Weve been using this service for years after our dryer went on fire. We had no idea that the vent needed cleaning! A very valuable service at a great price!

Sa
Review №49

We have had our first experience with the Raleigh team. They were so professional and asked lots of solid questions prior to booking the service with us. They got us scheduled snd were able to put us on a will call for a sooner appointment. Nick was on time and after checking everything out got to the job at hand. It was quick and easy. Our salon will have them back every 2-3 months to keep the dryer vent clean!!

El
Review №50

Update 11/23/20:We were contacted by Smoke Alert to address the issues that were identified. They rescheduled promptly and did an efficient and thorough cleaning. They also checked neighbors rooftop vent screenings for future services. The pricing info on the website has yet to be updated, but it is supposedly in the works.11/17/20We were referred to this business by our neighbors in our three story townhome community. When we called to make an appointment, the rep was very courteous and seemed professional calling multiple times to remind us about our appointment. We initially told the rep that our place is three stories and that they would need to bring two people and a ladder, because our neighbors with thee same payout had to reschedule due to that issue. She said that she would put it in the notes. One person showed up with no ladder.The rep told us that their services for roof termination start at $129, but once they came out the quote became $234. Our neighbors with the same layouts have gotten widely varying quotes with the total being almost double the starting price. It would be more fair if it were consistent and they dont mislead customers by listing the roof termination fee under flat rate pricing on their website.

Al
Review №51

Smoke Alert was AMAZING! I dont write many reviews, but felt obligated because they were so wonderful. Nick came out and cleaned our dryer vent today. He called before to make sure it was ok to arrive 30 min early, which was great! He was professional and friendly. They checked all my smoke detectors and reviewed many safety items, which I appreciated. My dryer is working much more efficiently, which wasnt my goal (safety was!) but a nice perk 😉 Would definitely recommend them and look forward to having them out next time as well!

Ca
Review №52

This company is run by firemen and they know what they are doing. We were using another service for dryer vent cleaning, and they went into the attic and cleaned the dryer vent in the laundry room - but they did not go up to the roof to clean out the vent to the outside. These guys do that, and they found a bunch of matted lint like paper mache blocking the vent - which is very common. They cleaned it out and our clothes dry much faster now, and we are safer. The other guys only do 1/2 the job - Smoke Alert is the company to call for dryer vent and chimney cleaning. They are very professional and will also check all of your smoke detectors and CO2 monitors while they are there.

We
Review №53

I was able to get a same-day appointment to get my dryer vent cleaned. Lonnie was on-time and was very thorough in his work.

Ra
Review №54

I scheduled a dryer vent cleaning for my townhome and it ended up being the first one ever. The technician, Brandon, was early and efficient. He was very kind and respectful of the fact that I was juggling work calls while he was here. Did a comprehensive fire safety review of my home as well. Look forward to my next cleaning in 2 years!

Mi
Review №55

Nick came to service my First Alert smoke detectors. He was VERY thorough, professional, knowledgeable and super nice. Afterwards he cleaned my dryer vent and asked if we had fire extinguishers and carbon monoxide alarm. He also recommended a chimney clean. i started with service detector service and ended up with my dryer vent cleaned. 2 fire extinguishers (one for kitchen, one for bedroom), and carbon monoxide alarm and peace of mind. I have ben using Smoke Alert for almost 8 years and i am very pleased with them. My interaction with Nick was one of best experiences i have had with a service person for any type of service

Ne
Review №56

Hired Smoke Alert for dryer vent cleaning plus cleaning and restoring my gas fireplace that had been shut-off for 10 years. We told Smoke Alert the fireplace had been shut-down for an extended period. There was no issue with dryer vent cleaning, in fact, my exterior vent was brittle and the tech replaced it for an additional $75. My issue is with the gas fireplace. Granted it had not been used in +10 years. After cleaning the fireplace it was found the pilot light was not strong enough to touch the thermocoupler and thermopile.I was told I need to have the gas pressure coming into the fireplace checked by calling the gas company or a gasline plumber to determine if issue was pressure or a faulty part in fireplace. Wait, Im paying ~$170 and I need to call others to figure out the issue? Anyway, gas company arrive while tech was at my house and found good gas pressure at the meter. But gas company will not check beyond the meter. So, next I had to find a contractor who can check gas pressure at the fireplace. My issue is Smoke Alert should have the ability to check the gas pressure at fireplace, else how can you properly service the fireplace. My point is the cost of ~$170 is quite steep for just a cleaning of gas fireplace. I found a local contractor that specializes in gas fireplaces to get my unit working. That will cost me another $185.

Pa
Review №57

This is the 2nd time we have used your service and definitely will again.Erick was our technician and did a great job of cleaning our dryer vent and making recommendations for future cleanings. He was polite and very professional. Thank you very much, Erick.

Hi
Review №58

We had a great experience with Andrew from Smoke Alert today. Andrew was prompt, friendly, professional, and knowledgeable. He efficiently replaced all of our expired smoke and carbon monoxide detectors (with new ones that dont require annual battery change!). He also discussed fire safety and prevention with our family; helped us place fire extinguishers in appropriate places and taught our kids how to use them; and helped us develop a family plan in the event of a fire. We were very pleased with this service and will be scheduling a dryer vent cleaning with Smoke Alert as well.

Ch
Review №59

Paul was absolutely wonderful! Thorough and so helpful. We will certainly be using Smoke Alert again!

Al
Review №60

The Smoke Alert tech, Tyrone, was very courteous and professional. He called ahead and them arrived right on time. He also answered any questions I had in a very knowledgeable manner.

Ha
Review №61

Ty (technician) was very prompt and professional. He explained everything he did. He also inspected our smoke detectors and fire extinguisher. He made recommendations that would also help with fire safety. Highly recommend this company .

Ri
Review №62

Did a great job cleaning my dryer vent, plus, make sure my home meets code with fire/gas safety

Li
Review №63

Cleaned fireplace and explained how to operate safely. cleaned and repaired dryer ductwork. added 5 new smoke alarms and two were combination carbon monoxide detectors. Very professional and efficient.

Da
Review №64

Such a great service provided. We were needing our dryer vent check for airflow and when we contacted this company, the customer service was great and we had something scheduled in just a few days. Our service guy, Ty, arrived as expected. He did a thorough check and cleaned the dryer vent for better air flow. Ty pointed out that our inside vent was NOT fire proof and presented his recommendation and we had him to replace the vent. Ty checked our smoke detectors and kindly educated us about the importance of the life expectancy of them. We were so pleased with his service and how he took the time to provide some helpful tips. It’s great to have a group of firefighters that want to help homeowners become more aware of the little things that could become bigger things, due to lack of simple maintenance and knowledge. Ty, we look forward to the next time. Thank you for providing your service in this area.

Ge
Review №65

Chris was very thorough and explained everything in detail and gave us recommendations to improve our home fire safety

Jo
Review №66

Lonnie did a great job of explaining the minor issues with my broken dyer venting, then gave me a quote and handled the repair efficiently and quickly. My lint problem is a thing of the past!

Te
Review №67

Paul provided excellent and professional service. He explained the process, made a few recommendations and explained the why behind each recommendation.

Do
Review №68

Ty with the Smoke Alert company did a great job cleaning our dryer vent and pointing out a big mistake on our recent roof replacement. Seems like the roofing company installed the wrong dryer vent cap that hindered airflow and would eventually cause a major blockage.Very happy with Tys professionalism and his work!

Am
Review №69

As a Realtor® in the area I use Smoke Alert myself, and recommend them to my clients. They are professional, thorough, and do a clean job during the inspections.

Ho
Review №70

My recently purchased home built in 1991 only had one smoke detector which looked very yellowed against the white ceiling. Smoke Alert replaced the hardwired smoke detector in the hallway, installed a wireless smoke detector in each of the 3 bedrooms, and a smoke/CO detector in the living room which has a fireplace. All the smoke detectors are linked so if one goes off, they all go off. Each detector has been electronically labeled as to which room it is located. The representative was prompt and efficient and followed Covid guidelines (mask, physical distancing).

Jo
Review №71

So I had their services to do a variety of things last summer and I have a story now to back up their expertise. So last year I first called to have my dryer vent cleaned (badly clogged in house I recently bought) while the crew was there they noted I only had 1 fire alarm upstairs. They recommended I put more in and also asked if I had fire extinguishers... I did not. Being a first time home owner I Agreed and got alarms and extinguishers ..... well tonight that decision likely saved our kitchen and home. Our oven started on fire ... our new alarms were responsive and our kitchen specific extinguisher was available around the corner ... was able to rush to action having had a plan (the tech also explained mTo me why it’s good to have plan for this stuff)... I put the fire out and may need a new oven but at least it saved the kitchen and the home...point of all of this... they technicians expertise in the fire safety industry and professionalism to note what my home was missing is more valuable than any service provided. Super profession and courteous. I felt like they cared about my home and my family with they way they did their work and answers my questions. In the end this all saved my house tonight!!! 5 stars all around.

Ch
Review №72

Great job. Very thorough in checking everything out.Thank you!

li
Review №73

It was a bit of a challenge to get in contact initially; but after that everything went very well! I like that the company is owned by a retired professional firefighter because I try very hard to work with folks who serve the people of the USA! The report I received after the dryer vent cleaning and safety check; was WAY beyond expectations! Enjoy!

Jo
Review №74

Brandon was totally awesome! He serviced and cleaned my gas fireplace today and installed all new smoke and co alarms. There was a tiny gas leak in fireplace and he recommended I call gas company to be certain the gas leak was ok. Gas company came in to check and the very first words out of their mouth were OMG I’ve never seen a cleaner fireplace in my life!! Gas company said the leak measured too low to be dangerous and everything looked GREAT!! Brandon was extremely professional and knowledgeable and really knew his stuff and took all the time I needed to explain and answer all my questions. After all he was a trained fireplace technician that was an off duty CARY fireman and they don’t come any finer than Cary FD!

Je
Review №75

Marshall came out to try and solve our gas fireplace issue. While he wasn’t able to fix it, he has been very helpful with advice and recommending someone who can. Thank you!

Lu
Review №76

Smoke Alert was on time, professional and consistent. I use them yearly and can always count on them to get the job done and keep my family and home safe!

Ma
Review №77

What a great investment!I thought my new dryer wasn’t working. When Smoke Alert came out they removed a bird’s nest, a dead bird and a plastic bag from my vent! They also were able to install a better vent that’s bird proof, put on a better tube in the back of my dryer AND checked all my smoke alarms.You will find them very friendly and punctual. Don’t hesitate to make the call.

Li
Review №78

The Smoke Alert technician was courteous and very helpful. He took the time to go through the steps of properly using a fire extinguisher. He checked our smoke and carbon monoxide alarms and replaced the expired ones.

Ro
Review №79

Quick and easy service. Would recommend

An
Review №80

The service man came pRomptly on time and was very careful to explain what he was doing and what I needed to do. We I will call them again and recommend them to others.

Ja
Review №81

Working for a property management company, I come across many different companies. Smoke Alert is EASILY one of the most pleasant companies to work with. Theyre very thorough and great at communication. Staff is always nice and courteous. Theyre our go to company for dryer vent & fireplace inspections/cleanings. HIGHLY RECOMMENDED!!!

El
Review №82

Have used Smoke Alert for years. Great folks and the minor cost to make sure my home is safer from spontaneous fires is well worth it.

Ma
Review №83

It was difficult to get in touch with them initially and there was a long wait for service, but once here they did a great and were very thorough. I would use them and again and recommend to others

DJ
Review №84

Excellent service: on time arrival, introduction and explanation of service to be performed, worked efficiently and thoroughly, completed work in timely manner, reviewed work and explained precautions for safe clothes dryer maintenance. Cost of service - very reasonable. HIGHLY RECOMMEND this business whose employees are first professional responders also.

Ch
Review №85

They responded to my call right away. I got an appointment set up, received a reminder several days before and they called before they arrived and they arrived on time. Did an excellent job. Highly recommend.

Ma
Review №86

Amanda was very professional on the phone and very quick to my request for service. Ty was also very professional and explained everything that was going to be done before the inspection and then gave his best to make all the repairs and cleaning that was needed. We will be a continuing customer for regular maintenance. Thank you for the great service.

Ma
Review №87

Paul was on time, courteous, and professional. Did a great job.

Ke
Review №88

From my initial call to the follow up reminder to our service call, the experience was five star all the way. We never got a chance to meet our seller when we bought our home a couple months ago. So we unsure about the status of our fireplace, smoke detectors and dryer vent. Dale from Smoke Alert was extremely knowledgeable, provided exceptional customer service and gave us peace of mind that things are working safely. Thank you Smoke Alert!!!

Da
Review №89

Have used this company twice now for dryer vent cleaning. They are what all companies should aspire to be. Will be scheduling a chimney inspection and repair soon. I wouldnt trust any other company with the safety of my home.

Fa
Review №90

I am so impressed with their service. Ty was my technician & he did a great job! Their service is 5 stars all the way! I called them for cleaning out my dryer vent. Also, my smoke alarms are very old & they are installing new ones for me. I can’t say enough good things about these guys.

Je
Review №91

Brandon with Smoke Alert identified a mistake made when my roof was replaced almost a year ago. He provided pictures and a detailed report so I could communicate clearly with the roofing company and have them fix an issue that could have been a very dangerous fire hazard. Now that the issue is fixed he is coming back to complete the clearing of the dryer vent, and the price I paid for the first visit counts as a credit towards completing the job. I am so relieved I made the call, and I wouldnt hesitate to recommend this business to any and all that have a dryer in their home. Ill be calling every year from now on.

Vi
Review №92

Very prompt and professional, they offer a free safety check of you smoke detectors and dryer vent with the chimney cleaning. I like that real firefighters work for them.

Li
Review №93

Very professional and answered all of my questions. I am so glad a friend referred me. I will definitely be calling back for some follow up work. Thank you!!

Ma
Review №94

Brandon came out and cleaned our very long dryer vent run. He was in contact before he got here to let me know est. arrival time, was very friendly and professional, explained clearly what he would be doing. Then he did the cleaning. The vac they use is DEFINITELY not a shopvac. Ours vents to the roof (!!!) and the run has a couple 45deg bends. Weve been here for almost 3 years and havent had it cleaned yet. Ill feel much better the next time I use the dryer. Then he discussed general fire safety and examined our fire extinguisher in the kitchen. He made a suggestion on where a better location would be and why and then asked the age of it. Its old - I thought about 10 years. So I bought a new one as part of the visit and it is where he suggested. Later I did some digging and found the receipt - the old one was 20 years old!!! Who knows if it would have worked! Great service. Ill use them again next year so we have a regular cleaning of the vent.

Sa
Review №95

Love this company! I wanted my dryer vent cleaned out to make sure it was free of lint. They came out quickly and on time. Technician was professional and thorough. He did the service and provided a complimentary check of the house for fire safety. Including checking smoke detectors and fire extinguishers.

Mi
Review №96

The gentleman who came was really great! Super nice and very competent. Would recommend to anyone.

Sa
Review №97

Very professional and thorough service. I had dryer vent cleaning performed. Honestly, cheaper than any other service I researched. At the same time, the service was absolutely amazing. After completing the work, Brandon answered any and all questions I had and shared additional insight in how to protect our home. Definitely earned me as a repeat customer.

Je
Review №98

Excellent service with very informative conversation to keep us safe.

Ra
Review №99

Love these folks! They always call me when its time for my annual cleaning; they helped us renew our fire extinguishers and smoke detectors; the people who come always call in advance, show up on time, and do good work.

No
Review №100

Dryer vent cleaning professionally performed by moving the dryer, checking the flex hose connections, blowing up the dryer vent pipe, cleaning inside the dryer and closing it back up. They also checked our fire extinguishers, smoke detectors & CO detectors. Job well done!

Information
56 Photos
100 Comments
5 Rating
  • Address:2664 Timber Dr #122, Garner, NC 27529, United States
  • Site:http://smokealert.net/category-s/1514.htm
  • Phone:+1 919-428-4284
Categories
  • Air duct cleaning service
  • Chimney sweep
  • Fire alarm supplier
Working hours
  • Monday:8am–10pm
  • Tuesday:8am–10pm
  • Wednesday:8am–10pm
  • Thursday:8am–10pm
  • Friday:8am–10pm
  • Saturday:8am–10pm
  • Sunday:8am–10pm
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