Great car driven nice may trade my truck in and buy one of these car really like this Santa Fe. First time renting from Hertz Rental nice rental car place.

Great! I had a little issue with a late return fee. I was told I had a specific time via phone (cust. serv) before I would be charged a late return fee. Fortunately I made it there before the time given. As I was checking out I was being charged the late fee!? I told the young lady I called and was given a time to return without the fee per the cust. serv. rep. She ultimately agreed to make the necessary adjustment👍

The Manager at this location is Awesome! He went above and beyond in helping Me with the details of my rental. He is definitely an asset and a light.. Hope he considers upper management as he will surely be an asset...Kind regardsA. L. Dillon

Rented VanWonderful experience, Great Price, Great Service, Only 1 person in front when rented, No one in line when returned. No hidden charges.Very Very happyThanks

Polite employees, high rates

I rented a vehicle for two weeks (brand new Malibu) my bill was only $270. Great price during this time of Covid.

They lied and didnt tell me exactly wat i could use to rent me a car

Terrible customer service spoke to Hector left me on hold for 45 min and still said i was lying about my hold time. And still proceeded to have a really bad attitude.

Gaby is the customer service representative that usually helps me and I really like her because, Gaby goes the extra mile for me and she makes me feel that she genuinely appreciates my business all the time. I love her!!

500 deposit to rent a car with a debit card and enterprise can do it for only 300, never goin to hertz again enterprise for me

Literally guys I rented a car in January while my car was getting fixed. I turned my car in on time and debited my card the same day (January 22nd) mind you the bank approved the transaction. Today (march 6) they made a force payment and now my account is negative! Ridiculous it shouldnt have taken more than 2 days to remove the money from an account, why did it take a month and a half???? They have no excuse! When I got the car the everything including the deposit was taken out the same day

The service here is not too great I got the roadside assistance and I tried calling it and they never answered they had me on hold for 30 minutes. And one of the girls working there the younger one didnt want to hook up my wifi. She has an easy job I dont know what shes complaining about

Service was pretty quick, friendly and the rep was very helpful and professional. Rates were a little high but this looks to be a trend right now.

Heres a good 2021 year to bring OT. N lord

GREAT CUSTOMER SERVICE

U NEED A MAJOR CREDIT CARD TO RENT A CAR 🤔

Staff was very friendly and patient. However, waiting time is long and customers don’t make line, so we have to figure out who will be the next person to be cared.When I was renting, vehicle’s gas was almost empty and I had to wait extra 20 min during employee went to fill up. Good service, but you have to expect delays and may take patience.

Rates are lower than the airport location and a closer pick up point. The only difference is that they are closed at noon Saturday and closed Sunday.

Had a great experience last time make me come back.

They were rude to other customers not me but just to see them act that way the manager is the worst one lady have waited for a car wash for a hour and a half she so peaceful, the manager got mad at her for asking when will the car be ready the worker had to keep call his cell

Always great service and just hardworking.

Gaby was super cool and awesome...There was literally a line of people waiting to see Gaby ...Gaby deserves a raise...

Excellent service highly recommend

Since covid times, their service and prices have not been the same.

Always pleasant. Julio was great. Quick in and out with reservations.

Very good service

$500 is too much money to hold until your rental car is returned. Go back to $200 PLEASE

Great place very friendly staff love it I will be renting there whenever I need a car

Excellent customer service. All employees were very helpful and great customer care. I want to commend Hector for his outstanding job, he is very knowledgable and superb with his profession. Sometimes long lines might occur, but rest assured they will they care of your needs. Keep it up. God Bless

The girl on Saturday morning November 2 2019 was very unhelpful sent me to the airport Hertz to exchange my car. Said she couldnt help me even though I was too exchange cars on Saturday morning for an upgrade. I ended up paying 54.00 a day instead if there 23.00 because I was exchanging at another location. She never explained any of that to me. The employees at the airport Blvd location were very helpful and got me in an upgrade but I did have to pay the higher rate on the first car I rented from this location. Very disappointing. No customer service

The guys here worked with new when I missed a reservation, got me a better care at a great price and genuinely seemed interested in helping me get on the road for the best possible deal. I left feeling informed and well taken care of. Will come here again

I love going to hertz, but i dont like when I am standing at the counter and the staff starts to speak Spanish right in front of me. And when i asked them to said what they said in english they say no. At the beginning of the week it was a lot of misleading information giving so I missed alot of money . but it was worked out but i was over charge for a rental . i had it for 4 days and was charge a week.

The manager Henry provided me with A++ customer service. All the employees are very nice. Everyone is very pleasant and very knowledgeable.

I am a gold member and was told I could return at any location. I didnt catch his name but a male employee was not listening to me and was quick to move me out of the line onto the next person. Poor example of a customer service job.

Very convenient location. Keeps me from having to go to the airport. I suggest you prepay online so you can get in and out

A special shout-out to Michael for going above and beyond with his excellent service!

If this give me a second girl did not put me on hold 12 times during our 10 minute phone call something is wrong!! BAD customer service and no skills in answering ANY questions in the branch initially and much less over the phone! avoid this location

Awful service!!! And hector was really rude with my mom he was not the one who was helping her but he made a comment and it was not the right thing to say... Anyways he was not the one who was going to pay the car it was the insurance. Not him and my mom has good insurance I think for having a good insurance she should have a nice car not and old car they wanted to get her ugly car and I dont think it was fair for her she was waiting for almost 2 hours for an ugly car until she found one that she really liked but we had to wait 2hours for it... and for and awful service....

I was was greeted by one of the employees...he was very professional & friendly as he guided me through the process I am a regular customer and always will be returning for that excellent service

Good location of take and return. Vehicle was old and had lots of scratches but lower price. Nice service.

Love this rental place they are super friendly and helpful.

I needed to pick up a car, made a reservation a few days before. Got there early, it was pretty busy so I had a to wait some, but the rep(Hector) was prompt and efficient. When I returned the car after a few days, submitted the key and they called me later verify pricing and billing. Not a bad office, main problem is parking, very compact place to park and show up at least 15 mins early if possible.

Extremely poor experience, very long waits. Only 3 people ahead in line. We spent over 45 minutes returning the vehicle. Highly recommend changing the consumer experience.

Good customer service. Thanks guys!!

Run by Latinos and not the others that are notorious for bad customer service b/f. They were quick and professional. In and out. 4/5 stars cuz I could here people in the back chatting that should have come out to assist a little bit sooner.

Great customer service and prices. Much cheaper than renting from the airport any day.

When I rent. From. Hertz Gardena. Theres always a welcome, Maria there is exceptional proactive with the way she assist customer support, very professional and I appreciate her as well. The. Other staff members also.

SUPER HELPFUL AND EXTREMELY GOOD PRICES!

Good

Didnt like their policies. Cant rent car with atm card with lots of money on it!

Beautiful atmosphere and a very friendly place always come on Wednesday for karaoke and Thursday for the pool tournament

The all Man customer service team where friendly and efficient

Very pleasant experience, team was very courteous and professional. Will definitely come back for my next trip!

Great place great people. Ask for Maria shes amazing.

Not good at all,,because I got my dl renewed and I had the paper copy, they claimed that there never seen that b4, bs,,,,so there for they wouldnt rent me a car, after I came half way across town, I will never Ever use a Hertz again and the one at the airport was just as bad u have 10000 different qualification to rent, then different locations have different rules so I think its ran by who is there at the time. Straight 💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩

Service is great. But they need more employees.

There is always a long wait here. The first guy that helped me was so rude. It was only 7:40 am, they open at 7:30. He didnt even walk me to the car I was renting! I was ready with my card and my reservation was done online! When I returned the car the manager was nice.

Good prices good weekly deals nice staff

The customer service is excellent.

Always come here . I Usually purchase my rental through AAA online with the discount. Service is great but its the line you have to wait in and the rude customers . Thats the only problem I have are the customers in line

Too expensive.

I have not have any problems with renting any vehicles at this Hertz location, Julio has helped me when it comes to renting a vehicle, he has good costumer service.

Excellent, was pleased with the professional service and care.

Good customer service. Fast and convenient. No surprise charges. Fixed rates on insurance.

Very good . I would use them again. I had to change cars they did the change with no problem.

Charge me for a full size vehicle, but it was mid sized...

Too expensive

1 car available, small location, didnt ask if they could change the rental location when we went to the wrong one.

Could be better waited over an hour to be seen, even though I has already made reservations. They need more people thast would handle only reservations so we dont have yo be running late.

Hertz is the best rental car place this is why I only deal with them best prices also

AWESOME PEOPLE N PLACE TO RENT A CAR

Maria is a wonderful associate, she was very patient and knowledgeable

They guy was helpful. But be warned it is expensive

Too high for a rental

Amazing staff. Very accomidating and helpful. Thanks hertz of gardena

------BEWARE------Things I didnt know but will be usefulDo NOT get Hertz insurance they dont care about their cars, as long as you have your insurance your fine. You also cant cancel their insurance over the phone. Just make sure they document all the scratches and dents before you leave because there will be plenty.Also, dont allow them to fill the car back up with gas because you can find a cheap off brand of gas just to get the car on the line it started at.Definitely make sure the tags and registration is up to date in the vehicle because again they dont care if you get a ticket you are responsible. They will also assess a $30 Administrative fee.If you can avoid giving them your bank cards they have an option to do a cash deposit. A bill to estalish residency, a check stub and id will be sufficient. (They hate doing the cash deposit because it takes more work and they can charge you for extra on your bank card).If you can avoid the Hertz in Gardena, they close early through the week and close even earlier on Saturday. Go to LAX its open 24 hours. Not to mention, Gardena have 3 employees so be prepared to wait.If you need to change the car say because they forgot to update all of the registration, be prepared that you can not exchange the car at another location so if you work or like to sleep in on Saturdays you have to get up bright and early to fix their mistake.Its useless to complain because everyone is in a meeting hence why there is three people working there.If you have a reservation or just returning a car be prepared to wait in a long line.Hope that after 500 miles the maintenance light doesnt show up causing the car to act and burn more gas. Just hope that your experience is not as bad as mine.

Totally disappointed. Had an additional $200 charge on my card that wasnt told to me.

Super friendly and fabulous service!

Very Professional and Great Customer Service!

Everyone was busy. No greeting from employees upon arrival. No, we will be right with you. They need a number system. E mployee said I let me start your check in process by getting mileage off car, came back inside and took the next customer in line.?

Great place to rent a car

Slow service but helpful agents

Great customer service, no complaints!

Hertz sucks

They were great customer service.

Great experienced! Fast and very helpful staff..

Needs employees who work not on the phone. Not rude.

JUST QUITE RIDE JOYED RELAXED.

Unusually nice for a Hertz Local Edition, but super busy. And the parking lot is a bit tight at times.

Graet Service After all

A little confusing but had a good ending.

They didnt have the car I reserved so they upgraded my reservation for the same amount.

Very bad service, they left me waiting over 20 minutes on the phone line and then they dont pick up.

Ive been blowing up the phone no one ever answers this is the worst hertz

Great sevice

Love the staff and the cars!

Zero cooperation and management. I feel bad for this community.

Everything was simple and quick

Maria was very helpful and knowledgeable

Terrible service.rude and want to sur charge for everything