All the agents were in contact with me to help secure the new insurance policies for home and auto. This company seems to be a easy place to use the ALL STATE websites. So far, of course, I have made no claims (something I really dont wish to happen). But the service has been easy to contact and I look forward to a long association.

Josh Jordan is my new Allstate Agent for home and auto and he has been absolutely wonderful. The best insurance experience I’ve ever had. The O’Donohoe Agency is kind, responsive, and goes out of their way to provide excellent customer service and resolve any issues or concerns. I highly recommend reaching out to them if you have insurance needs in Galveston.

This office forgot their loyal customers. I have chosen Allstate since 1995. I had a minimal policy without car rental and home insurance. I began to look around for a new policy April 2021 when no Allstate staff answered my phone calls or my emails. When I inquired about insurance for a rental, I was told $400 per year. State Farm offered me full coverage car insurance with rental cars included AND renters insurance for $648 less per year. The agency I chose was very helpful and they answer their phone and connected me to people who could help. Also I received a bill collector notice that I would owe more because I had not cancelled. I am 67 years old and it felt like Allstate was yelling at me. I had a copy of my email saved and resent it to the bill collector and I owe nothing. VERY POOR customer service. This office took my money for years. I claimed two accidents since 1995 and I had one ticket about 12 years ago. Glad I didnt need them. I am putting the $648 I am saving per year on insurance in my pocket instead of Allstates.

The ODonohoe staff is so kind and helpful. I have been with them for years because of that and the great rates they are always able to give me. After a hurricane hit our home in 2008 they were the first ones there to access the damage to the motorocycles and boats left behind. Thank you!!

Sean and his staff are very responsive to their customers needs. Having the coverage we need, nothing more, nothing less is important to us. This team will give you an honest assessment of your coverage.

Very pleased with the service I receive from the ODonohoe Group at Allstate! Most professional and responsive agency Ive worked with. Will refer them anytime I have the opportunity too!

Staff is always there with the answers you needSean and David are the ultimate professionals well established in the community. Also involved in many community organizations and projectsI have been insured by Allstate for 55 years. Since David was working the desk at Sears .

The Team at ODonahoe Agency never lets us down! Always there when we need them, quick to follow up, quick to facilitate. Thanks, Sean!

Anytime I have a question or problem the staff is very friendly, and knowledgeable and quick to respond with the answer.

This agency is great! Everyone is friendly and helpful.

Great company, they have always taken care of my changing needs.

Quick but caring I felt that they were going to do what was necessary to fix my problum.

Josh Jorden was a delight to work with. Very knowledgeable, professional and friendly.

Since July I have been trying to just simply get my payment due date moved. I was assured in July that I would not be billed twice in a month. No follow through although I have continually called trying to get ahold of ANYONE so I gave up. Then today, September, I get drafted twice unexpectedly. I couldnt imagine trying to actually need their support for what Im paying for. I have been a customer since I was on my mothers policy when I was 16. I am actively canceling my policy and the feedback is the worst customer service. I cant get an answer if Im going to get refunded the second drafted for October.

I have been with Sean O’Donohoe’s agency for 19 years and have always received prompt and courteous service. All his employees are knowledgeable and very helpful. I don’t plan on switching! Why should I? When I have all my insurance needs taken care of without a hassle! Thank you! To many more years of excellence service!

This full service agency has been taking care of my insurance needs for more than 30 years. They will provide top notch service for you too! Give them a call.

Couldnt ask for better agent fast and responsive

The agents and support staff at the ODonohoe Agency are superb. They have created a welcoming, helpful, friendly atmosphere. I trust them with all of my insurance and financial planning.

Been with Allstate for over ten years! Prices are great & theyre always ready to help. Glad to have them on my side

I am still trying to cancel my policy and now Im being told that I have been behind a payment??? Now after being told that my 2nd draft for September was my October payment.. its now my late payment from August it is a shame that I have to show them bank statements, billing statements showing that I have never missed a payment and adding ODonohoe himself to the email thread. Unbelievable. I can not wait for this to be over.

The team is very quick to answer and thorough. They are very encouraging every time you talk with them.

Contact ur boss

Each time I call or stop by their office I am assisted by a friendly, knowledgeable and professional staff. I always have access to Sean (the Agent) and he has duplicated himself in a way his staff can answer our questions. This office is very knowledgeable about Coastal Living, Condo Unit Owner, TWIA and Flood insurance and offers multi-policy discounts.#GoodHands#CoastalLiving#CustomerService#Insurance#GalvestonAllstate

Have taken care of our family for years and always great experience!!!

I called on behalf of my father who is 90. They dropped his policy on a house he owns. He says he stopped receiving bills and was concerned. He went by their office but it was closed because of the virus. When I called, there was no agent available, i gave them my cell number for an agent to call me . Its been days, no one has called.

Best insurance place i have been to in years.stable prices and good service.

On the very first day that I reached out The ODonohoe Agency I knew Id made the best choice for my insurance needs. They took away all confusion and stress and listened to my needs and gave me exactly what I needed. Id like to point out that Morghan Jiminez was the reason I chose Allstate (and this particular agency). They are professionals and made me feel (and continue to make me feel) like Im one of their most important clients.

Ms. Jimenez was very helpful and friendly.

I have been AllState quite for a while and felt that AllState really good taking care people per their slogan You are in good hand. Irony is, I feel like I am in bad hand at least my adjusting AllState employee felt me like that. Recently, my home was damaged due to catastrophic failure of the water tank at attic which damaged ceilings, walls as water gushed down from the celling. As I was outside of the town, my wife dealt with the event with panic while securing our two children. Fire Department came to help and they used all of our towels and few bed sheets to sponge the floor and walk over it. During the claim filing, initially everything was smooth with caring voice that everything would be taken care of; but the real picture surfaced very soon. First the repair part came as a bandage approach like spot fixing as a measure of cost savings. While I asked if AllState will reimburse for the wet mattress, I was denied as the paid AllState field adjuster took and sent picture after the mattress was dried off with their heater claiming it was not damaged. I was asking if AllState could reimburse for the damaged clothes. The adjuster responded The bed sheets and the towels should be able to be washed and cleaned. Please let us know how many loads of laundry that will need to be done in order to wash the items. So, looks like I am eligible for one load of laundry for the items we threw, which may be $1. Is not it insane or lack of commonsense ? AllState is denying coverage for household items which may be less than $300 although I am paying for a coverage with additional living expense coverage of $22,000. So, turned out that for household items, I may be eligible for $1 per the adjuster. I thought people should know this lack of civic sense. I also asked if I am eligible for food as my home is inhabitable. The same agent replied, well, your wife can cook at hotel or we can reimburse may be $20 a day for 3 person. Again, lack of morality. I am asking can an AllState employee with 2 children can dine with $20 a day? Check how much per diem AllState provides to employee or what is the national standard. It is over $150 a day per person. I was honest as I told, may be it is $50-$60 daily for the family. So, this is my experience with AllState, part of a system wide problem in the insurance business.

Local family oriented business

Always there when you need them.

No office visit. All phone & email correspondence.

Always there for me!!!

Great insurance company

Very Satisfied with ODonohoe Insurance Agency

Answered my question

Got what I needed

Great Agency