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Michael Bonsby Heating and Air Conditioning LLC
7950 Cessna Ave, Gaithersburg, MD 20879, United States
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Michael Bonsby Heating and Air Conditioning LLC

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Ti
Review №1

Our entire experience with Bonsby HVAC was fantastic. David came out for an initial consult, really listened, answered questions knowledgably, and was patient while we thought through our options. Then, when we decided what to do, he got the estimate to us and scheduled the teams to come out quickly. All of the installers/technicians who came out were great, but I want to give a special shout out to Will and James!! They were friendly and efficient, and responsive and communicative as I worked from home while they worked on my home for more than a week (also, seriously, the cleanup each day -- so appreciated!!).

Mi
Review №2

These guys were great! The initial meeting with David was professional and didnt try to over sell me. I had 2 furnaces and 2 air units replaced. The technicians Mo and Sam were very professional and on time. They talked me through the whole process and kept me up to date during the 3 day process. I highly recommend them.

Fr
Review №3

These guys are awesome. Theyre professional, they respond quickly, and even though they arent the absolute lowest price you still get more than you pay for - they honor their warranty quickly and with no fuss, and they do great work. Every interaction Ive had with them has been fantastic, and that includes replacing furnaces at three different properties.

Gw
Review №4

We needed a new furnace and air conditioner installed and we contacted Bonsby. From the initial meeting with salesman David, to the final installation, service was superb. The technicians Will and James were extremely professional and respectful and had the footpaths and work areas carefully covered. Since the equipment was old, and there was a lot of overhauling involved, they worked tirelessly the entire 8-hour day. Will’s knowledge and expertise in this field shows and after completion, he took the time to explain how each unit operates. We cannot say enough how pleased we are with the end product. Kudos to Bonsby and to the excellent staff and service!

Ch
Review №5

Called on a Sunday and Eddie was sent out to our home. He resolved a simple issue to fix our air conditioning unit. He was professional and courteous. Will use them again for sure!

Li
Review №6

Had to replace a sump pump. Called on a Tuesday and our plumber, Justin arrived Wednesday morning with the new pump. He answered all our questions and explained the new system. He was friendly, professional and respectful of our home. We’re now a customer for life!

Ji
Review №7

Davontay was great!! Very, very nice guy who knew exactly what he was doing and figured out the problem very quickly for us. Great experience overall—from first phone call to schedule the service to Davontay making things right and getting our heat pump back online. We never call any other companies when we need service—just Bonsby.

Me
Review №8

Had a plumbing emergency where the main outflow was almost completely blocked. They fit me in right away, sent to really knowledgeable technicians and bent. over backwards to explain every part of the process to me so that I knew what I was paying for. They also went out of their way to take care of my home, making sure that all of the heavy equipment etc. was on pads in plastic to protect my floors. Cleaned up even better than I do when they were done! Stellar service! Five stars!

Mi
Review №9

They came out in an emergency situation. They got here quickly and did what they could to get our heat running in the meantime getting us set up with a follow up appointment to do more investigation in the daytime. Highly recommend.

Li
Review №10

I called Bonsby Plumbing because I suspected that I had a water leak, and I was afraid there was a leak from the underground pipe. Appointment was made the same day. When the tech arrived (Luis), he looked at the area and found that there was a leak in a joint in the water line leading to the water meter.He was able to get the part and fix it quickly.I am very impressed at how quickly Bonsby Plumbing responded and was able to fix my problem. They were professional, efficient and very nice.I would absolutely recommend this company to anyone needing Plumbing services

St
Review №11

The Michael Bonsby Heating and Air technicians were very professional and respectful. They were very careful in protecting the floors and overall home environment. They also did a good job explaining the operations of the system. I would definitely recommend them.

Jo
Review №12

During seasonal maintenance the technician noticed a part that was close to failing. After the appointment I emailed a request to have the part replaced. The office promptly called me back to get more information, checked for part availability, and called me back to schedule an appointment.On the day of the appointment, I received a text message when the technician was on their way and they arrived during the scheduled time slot.The technician was professional, friendly, and knowledgeable. The part replacement was completed quickly.Will certainly contact Michael Bonsby Heating and Air Conditioning for future repairs.

Ca
Review №13

Technician arrived promptly for a routine service maintenance at schedule time. He was knowledgeable and skilled and perform the necessary duties in efficient manner. He provided a helpful report and left the work areas in an orderly manner.I have worked with this company for a number of years and they have always provided needed services in a timely and Efficient manner.

ta
Review №14

We had plumbing services. Scheduling was easy with same day appointment. Dan the technician was terrific. Super professional, timely, and friendly. Represents your company extremely well.

Os
Review №15

A great experience from start to finish. Courteous, punctual, efficient, and highly competent. A thorough evaluation quickly identified our initial problem, which was fixed right away, and other issues were brought to our attention as well. Extremely satisfied with Lenin’s and Michael Bonsby service. Very highly recommended.

Al
Review №16

Dispatcher was courteous and professional, we got the same-day appointment, tech was there even before 2-hour window (warned us via text message 30 minutes ahead). Tech was also very professional and friendly. Our issue was really minor and tech quickly found and fixed - we only paid standard home visit fee. Overall great experience.

Bo
Review №17

The company installed an April Aire humidifier on our furnace, and we are totally happy with the entire experience. The technician arrived on time -- a big plus for us -- was courteous throughout, respectful of our households Covin-19 concerns, wore a mask -- THANK YOU -- and thoroughly explained how we are to operate and maintain the humidifier. An A+ experience! Bob Crane, Silver Spring.

Kl
Review №18

I was impressed by the professionalism at Michael Bonsby.I had to buy an HVAC system and David was very thorough with the inspection for obtaining a quote. He explained the ins and outs of buying such a system and potential issues i could have down the line with my existing setup. At the end of the day, i was happy with the level of detail provided so i can make a choice and their offer was also fair.

la
Review №19

We needed a new kitchen faucet and sidesprayer installed. Carlos did a great job fitting the new, larger faucet into the existing space. They let us know when to expect their team to arrive, texted as they were on the way and worked carefully (and cleanly). I would definitely call Bonsby again.

Jo
Review №20

We love working with Michael Bonsby! They are very professional and treat you well. Their work is impeccable. Communication between their home office and their field techs could sometimes get confused. Also, make sure to confirm and reconfirm placement of switches and units, otherwise you may lose some plants outside or have a switch in a weird place inside. Overall, though, excellent service and workmanship! Highly recommended!

As
Review №21

We recently had to replace our HVAC unit. This team was wonderful. They came our right away, gave us a competitive quote. And were able to get out the same weekend and quickly replaced the unit. The team was careful to lay down tarps in our house. They worked quickly, and were very friendly and professional and made sure we knew the ins and outs of everything before they left. Highly recommend.

le
Review №22

On Saturday March 2, 2020 at *4AM*, the hot water heater had a major leak. Water was pouring out...We cleaned up the mess as much as possible and around 5:30AM, I left a detailed emergency message with Michael Bonsby. Received a phone call around 7:00AM and by 9:00AM, a service technician was in my basement...this is totally incredible and awesome!Needed a new water heater...okay.Remember, *it’s Saturday morning during a...pandemic* yet...by around 12:30PM, everything was DONE! Another water heater was gotten and installed, the work and clean-up...finished meticulously.The price?Far, far less than I expected under these circumstances. Very reasonable.Special thanks to Carlos and Joe for saving me.They are...my heroes.

Ta
Review №23

We called Bonsby when our air conditioning stopped working during the peak of summer heat in July. Our technician arrived right on time at the start of the two hour window provided and knew what was wrong within one minute of stepping in the house. He then left to pick up the needed part and came back and had it all fixed and set within 45 minutes of arriving. Our technician (Jason) was courteous and respectful wearing his mask and distancing at all times and taking the time to explain the issue and provide us with options. We found him to be knowledgeable, hardworking, and honest. We had called Bonsby a couple years earlier at a different property which led to us calling them again this time. We have been very pleased with their service.

Do
Review №24

The service repairman was very knowledgeable and professional. He answered all of our questions and walked us through the entire repair process. I’m would highly recommend this company, they’ve been providing my family hvac service for years.

Ja
Review №25

I had a problem with my air conditioning system on a very hot Saturday and I called Michael Bonsby Heating & Air Conditioning they were booked and they couldn’t come till the next day, thirty minutes later they called me back and they told me that they have a technician available coming to take care of my problem first thing in the afternoon. The technician was very professional and knowledgeable an did a great job. Their prices are very reasonable. I would definitely will use them again.

vi
Review №26

The receptionist was polite and knowledgeable. I received text message reminders and information as to the exact time my tech would arrive. Davontay was fantastic. Gave me details and answered every question. Polite and efficient. I highly recommend!

wa
Review №27

I was very impressed with this company. My hot water heater failed on a Friday night and they came out Saturday morning. They are my new go to team for all plumbing amd HVAC needs

Wa
Review №28

I had a ac/heating system installed in March 2020 and starting in July 2020 it stopped working. I had someone come out three times to fix it with no resolution. I paid over 13k for this system and Ive requested them to remove the entire unit and my money back. Now they are saying they cant do that. Im afraid the system will break down later and it will be out of warranty. This has been the worst experience Ive ever had. The workers are great, customer service is great, but the system is not. Royally disappointed in this system. I want the system out!

Ch
Review №29

Always professional and clean and on time. They even show you what they are doing so you dont feel like youre being cheated.

Ne
Review №30

From my interaction with Chris to the women who made my appt to Carlos and young man who assisted, they all were very courteous and professional. Did the job as requested and will use them again if needed or refer them.

Ge
Review №31

They were very open and honest during their assessment. They explained everything very thoroughly, and they didnt even attempt to get me to sign immediately. When I later decided to go with them, everything was delivered and installed as promised. The original salesman and the manager both stopped by during the install as promised. So far we are very happy with their products and their service.Ten months later - the unit completely died on us. No heat, no emergency heat, just complete shutdown during the first snow fall of the year. I never experienced a complete failure of a unit including the backup heat, and certainly wasnt expecting it with a unit less than a year old.They came out immediately the next day to fix the issue and were very nice in explaining what happened. I would have preferred the emergency heat functioned properly from the start, but I am happy with how they resolved it.

Pr
Review №32

I cannot say enough positive things about this company. We bought a furnace from them when ours broke on Christmas Day and I was impressed then with them. We called them again 2 days ago to look at our AC when we couldnt get our house to cool on the 90+ degree days. I dont think in my 30+ years of home ownership I have ever had such wonderful service. On every level I rate this a 5-star company, and Tay a 5-star technician. Very impressive!!(FYI - they never asked for a review. Theyre so good that I felt the need to share our experience)

An
Review №33

I can’t recommend Bonsby enough! Great guys, very knowledgeable, very good with the dog, very careful with protecting the floors and cleaning up their messes. They gave us a very comprehensive seasonal check including even checking the outflow of the ducts and the functionality of the returns as some rooms didn’t seem to be as well-served by the system as others. Mike Russell is the best, but all their guys are good. We will definitely use them again!Update: Used Bonsby again, and they were as good as always—knowledgeable, helpful, hardworking. Great guys!

Mi
Review №34

So incredibly impressed! My neighbor recommended Bonsby and I was so happy with the entire process. On time, thorough explanation of work to be performed, and not crazy expensive. Will definitely use again.

br
Review №35

The service tech was very professional and identified the source of the problem and a solution very quickly. He then walked me through what he found and was very helpful in answering my questions. Based on this service call I will use Bonsby again.

M.
Review №36

Contacted Michael Bonsby for seasonal HVAC maintenance and it was possibly the worst experience with a contractor to date. They damaged the panel to my HVAC unit and said they would return to repair it. They never did. When I called their office, they said they would need to speak to the technician and call me back. They never called me back.

Al
Review №37

My experience getting my HVAC system repaired and installed was very good. Theyre responsive when called during business hours, and leave the work in good quality. It was a great experience!

Le
Review №38

Professional and they invest the time to get the job done correctly. Been a steady customer for ~4 years, highly recommend.

Ma
Review №39

This company took the time to measure my entire house windows ceilings outside to put the right size unit in my home costing me a lot less. The install was flawless. Not one of the other companies measured my house and would have oversold me a lesser system. Heat works great as well as the a/c. Thank You.

Da
Review №40

Two reasons I recommend Michael Bonsby who I used to replace my HVAC. 1) They offer a variety of brands. The sources I used for research before my purchased suggested using a company that was not limited to one brand of HVAC system because they will steer you to certain products that might not be right for you. In addition, their selection allowed them to offer us units at a variety of price points.2) They have been very responsive with follow up adjustments. Whenever there is an issue they come right out. The technicians are great and their communication system lets me know when they are enroute and ask for feedback after they leave.So, this is a very high quality company that I recommend with no hesitation.

La
Review №41

Sales person and inspector were very knowledgeable. Got me the right system for my split level home and installed it the very next day. Quality equipment and clean installers who took the time needed to get the job done right. 5 year service warranty was included. Loved everything about the experience!

Ju
Review №42

Came on time, took care of business and left. Totally pleased with Cliff who was professional and knowledgeable. Aces!

Ma
Review №43

I was most impressed with their entire presentation, installation and follow up. I recommend this company very highly. The salesman was professional and not pushy, the installers very polite, knowledgeable and concerned about rules and regulations of co vid 19, actually seeking to answer all questions and concern about my satisfaction. Thank you very much Pastor M.McLain

Li
Review №44

I had a great experience with Michael Bonsby Heating and Air Conditioning from the sales rep, David, to the installers. There was no pressure to purchase and that meant a lot to me. The guys showed up on time and got right to work. They were friendly, courteous, and took care to protect my carpeting. Once the job was finished, they cleaned up everything! I really enjoyed interacting with them from time to time while they worked. If I had any questions, they gladly answered them. I love my new system. It looks great and feels good. I could not have asked for better workers. KUDOS TO YOU GUYS AND KEEP UP THE GOOD WORK!!!

Sc
Review №45

We had 4 separate quotes to replace our furnace. I felt David did an excellent job and pointed out that our heat pump was actually oversized for what we needed. As a result, the quote was slightly cheaper and David seemed confident that it would actually be more efficient for us. Manuel and Iver did an excellent job on the install. It was only supposed to take one day, but ended up taking two. They took their time to make sure everything was done correctly. They set us up with heat on the first day, so we weren’t cold at night. Then came back the next day to button up and make sure everything was correct. They even took a little time to stop a noise that was coming from our ductwork. Very professional and I would definitely recommend them to others. Well done! Thank you!

Or
Review №46

Davantay McKinzie was the technician that showed up to service my AC unit. He was professional,knowledgeable and very responsive to my questions. I look forward to having Michael Bonsby service my home in the future.

Sh
Review №47

The technicians were very professional and did a very competent install of my HVAC system. The attention to detail was very good to see. I have only had the system for one day so I can’t yet speak to its reliability and I suspect I will enjoy years of trouble free service from the system.

Da
Review №48

Repair person was prompt, professional and polite. Quickly identified the problem. Presented options. Completed work in a timely manner.

Ad
Review №49

I had previously posted a negative review because I couldn’t get through to the company yesterday. I received a call today from an incredibly apologetic Manny, who not only explained the entire situation, but went above and beyond to make sure my needs were taken care of. We didn’t end up scheduling or receiving any services for this specific situation, but he was so responsive and helpful it really showed the care he has for his customers and his company.

AE
Review №50

Jason was knowledgeable and super friendly. He explained the work he completed so I could understand how my furnace was currently operating. I am pleased with the service he provided. Thank you!!

Ar
Review №51

Clifton performed thorough maintenance on our HVAC system. Knowledgeable tech.

CD
Review №52

Always professional, explains all issues thoroughly & answers all Qs.

Ba
Review №53

Service  man came on time he did check the are filter and recharge the AC  also check for the air flow  and temperature that coming in and out we are very happy with the good service

Ju
Review №54

The technicians are friendly, very skilled with time on the job, professional, caring, and take time to complete the service. They take pains to make things convenient and at the same time do the job correctly and according to code. When I call for help, someone responds immediately. I never feel put off with this company.

Ri
Review №55

I was very pleased with the service I received to repair my furnace. The blower failed Monday night; I called the company and left a message; they called me by 8 the next morning and the technician arrived precisely on schedule at 10 am. The part was obtained from a warehouse several hours away but the technician waited around and installed the motor early that early afternoon. My highest rating for the technician who came and the company that sent him.

My
Review №56

The service technician was thorough and competent. He practiced safety protocols including paper shoe covers. I am fully satisfied.

Le
Review №57

Was able to get a next day appointment. Jason walked us through our problem and made recommendations. Will definitely use again.

Re
Review №58

Michael Bonsby was able to get a technician to help us the same day as we placed the call, even though its a busy time of year. The technician dealt expertly and calmly with a difficult situation. My only complaint is that the office staff couldve been a lot clearer in communicating about the timing of parts and repairs. The repairs took place a day later than wed been told they would and not during the time frame (actually earlier) that wed been given.

Am
Review №59

I thought Jerry (Sales Rep) was excellent - he was very knowledgeable about the equipment and what was the best solution for the best price. I thought the installers did a great job (especially the lead installer). He was very hard working, extremely considerate and a pleasure to talk to. He explained everything to me throughout the process and how to work everything before he left. I would highly recommend Michael Bonsby HVAC.

Sa
Review №60

Super super outstanding response. The technician is wonderful and an expert. Diagnosed the problem quickly. He saw ice accumulation and opened the unit and diagnosed to be the blower stopped working and needed replacement. He brought the part in record time, replaced the unit. All the ice accumulation was melted and water drained and cleaned put the unit back on line in record time. I am very very satisfied.

De
Review №61

Repaired “ghost flush” problem with toilet and bathroom sink stopper mechanism.

Eb
Review №62

They changed both units and Jerry and his team provide me and my family with information about each unit, components and how efficient replacing my old and out of date unit would be. The different selection of brand, performance, and price so my choice was easy plus they are local business and family owned which matter to me. They were professional, clean, and provide great services.

Ro
Review №63

Michael Bonsby has been an amazing AC guy we have used them on multiple properties that my family has owned over the years highly recommend their company

Kr
Review №64

Fantastic Company!!! They answered all my questions and gave me real informed answers. John (hope I got that right- sorry) was amazing and called me back at 7:00pm- no nonsense - straight direct answers about my SumpPump issues- treated me with respect and gave me a cost quote- NONE of the typical nonsense I usually get about how could I - a mere mortal know anything about my home. Scheduled Dan to come out and get my sump Pump replaced. Cost was more than fair with a warranty - Dan was great too- professional and polite- he came when he was scheduled- job done quick and clean! I will be using this company in the future - Thanks so much- much appreciated!!

Ka
Review №65

UPDATE: Just had our seasonal A/C unit maintenance and we couldnt have been more pleased with the service. The technician was very prompt, friendly, and quick. Well definitely stick with this company.*****Once the technician arrived, he was great. Very knowledgeable and helpful. They had to bump my original appointment (scheduled months ago) for a more urgent task, and promised to keep me posted on the techs arrival time. Our definitions of keep me posted were clearly different, as I had to call to get updates as the target times came/went.

Am
Review №66

We have used Michael Bonsby plumbing services for a number of projects around our house. They have always been prompt on arrival, very professional, and I have never had any issues with the work their technicians have performed. They have done everything from fixing the sewer pipe in our driveway, installing a whole house water filter, and replacing our hot water heater. They are my go to plumber when I need a project done.

Mi
Review №67

I have been a loyal customer of Michael Bonsby Heating and Cooling. Their technicians have always been professional and do an exemplary job explaining recommendations.

Me
Review №68

Salesman and install personnel were courteous, responsive, knowledgeable, efficient and on-time. They took time to listen, negotiate, and fulfill the requests I had. I chose this company after interviewing three others because they were straight forward ....... and cost less than others. I would highly recommend this company.

Ja
Review №69

I thought the guy who serviced my unit seemed fine, although I did not see what he actually did so it is hard to tell. I do, however, feel that Michael Bonsby seems to have a turnover problem. Every time someone comes to service my ac/furnace the past year or two, it seems to be a new person who has only worked there a couple of months. So, I wonder what is going on and would feel more comfortable knowing that they are sending experienced people. It used to be different, years ago the same person would come year after year -- there was some consistency and I knew he was experiened.

El
Review №70

Two years ago Michael Bonsby installed a new HVAC system which was a pretty painless process. This year I started on their maintenance system. Getting an appointment was not difficult and I received a 2hr window time--so much better than the 4-8 hr windows from other companies. Arrived promptly and received call and e-mail before arrival. The technician had worked in the field for 30 years, needless-to-say, knowledgeable and informative. So happy with my decision.

Ch
Review №71

I was very impressed with the thorough service and professionalism of our sales rep Dave. He took the time to calculate what size furnace was actually needed for our condo rather than duplicate what was already installed or do a quick estimate based on square footage.Going a step further he also answered all of my many questions on different models and options. I didn’t feel like he tried to “sell” me anything, rather he gave me all of the info to make my own decision.The install team arrived on time and were also very professional. They made sure everything was up and running and that I was satisfied with the job before they left.I will certainly use Michael Bonsby for my HVAC needs in the future. Fair price and excellent service.Chris

Ma
Review №72

Ive used Michael Bonsby to replace 2 units as well as the annual service contract. Their rates are fair and I never feel like they are trying to sell me. Each time theyve come to my home theyve been professional and knowledgable. Id recommend them to friends and family.

An
Review №73

Installed and maintains our HVAC system. Very professional, quality work, and quite flexible. Wouldn’t hesitate to recommend Michael Bonsby!

CM
Review №74

Fast, professional, prices are good, office staff is friendly and make sure you get the help you need. The technicians are efficient and talk plain English so I know what is no longer working and how it would be fixed and my costs up front.

SJ
Review №75

Backstory: I bought a property last year with a broken A/C and didnt realize it fully died a few days prior. System wasnt a heat pump, so bills were very expensive. Called Michael Bonsby HVAC, David came two days later for an estimate. Very detailed explanations. Gotten estimates from 5 other contractors. Signed a contract with them a few days after. Eddie and Miguel were very friendly and hard-working. Very professional results. The 2.5 ton AM Standard heat pump is working very well so far. Stay tuned for updates.Pros:-Friendly, knowledgeable salesmen & HVAC technicians.-Uses ServiceTitan for transparency and accountability.-Quick scheduling after signing estimate.-Not pushy on sales or add-ons.-Investment on tech and modern fleet vehicles.-Branded work outfits.-Website was user-friendly and modern.Cons:-Needs improvement on follow ups after estimates.-No one was assigned to my estimate. Had to call to get someone out. Showed up 2 hours after due to my estimate never being assigned to a salesmen.-Had to call to get receipt after HVAC replacement-(COVID-19) Employer should provide filtration masks. Techs took their masks off a few times.-Dirty drop cloths.-Needs more financing offers.-Does not take wireless payments.-Would like to see more choices of thermostats(i.e. Nest, ecobee)Recommendation: Despite the negatives, the positives still were enough to warrant me giving them my business and a 5 star review.

Si
Review №76

Jason was very friendly and extremely helpful with fixing our AC system. Would gladly work with them again!

Ti
Review №77

Clifford was so knowledgeable and willing to explain the issues and options. It was so nice not to be pushed products. Am glad I called and will be doing business with them again

Ca
Review №78

Very responsive and professional. Our technician spend as long as he needed to find out the problem, try different solutions and then make sure that everything was working properly before leaving. Highly recommended.

Je
Review №79

Carlos Rivas was professional, courteous, and informative as to the gas line work that was done.It was a pleasure working with him and your company. I would recommend your company to friends and colleagues.Thank you.Jennifer

Je
Review №80

I have used Michael Bonsby for 12 years!! They are reliable, trustworthy. They only make recommendations when it is absolutely necessary!! Mike Russel was amazing!! He told me why we heard loud noises when we had the AC on and the heat on. The HVAC and the compressor is not working properly and that it will not last much longer. He tracked in dirt and he used the vacuum cleaner to clean him up.

El
Review №81

Called for service and they had 2 technicians out the next day to replace my hot water heater. Technicians were very pleasant and explained work being done and answered all of our questions. Would highly recommend to anyone.

Ju
Review №82

We woke up to cold house (40 degrees) with the heat not working. Called at 9 am and had a tech in the house by noon. Actually he was 20 minutes early.Polite young man who thoroughly inspected, repaired and tested the unit . Advised us on future repairs .Very pleased with the service and charges .

Br
Review №83

From quotation to installation and ongoing support, the absolute best HVAC company Ive ever worked with. Reasonable price, excellent system performance and consistent, reliable service.

Ly
Review №84

From scheduling the appointment to the completed work, the staff was polite and helpful. Juan, my technician, was prompt and very patient in answering my many questions. I hope I dont have to call upon them again but if I do, I know Ill have another positive experience.

Ka
Review №85

Ron Air replaced my heat-pump and did an excellent job. Joe & Josh kept me informed about what they were doing and they answered my questions. They showed up promptly in the morning as scheduled and completed the job in a shorter time than predicted. The new heat-pump seems quiet and so far is working well. Thank you!

Gr
Review №86

The A/C tech that visited was through and polite. Always a good experience using Michael Bonsby heating and cooling.

Ed
Review №87

Nice work.Will left a few tools behind (a small level and some fasteners)

Ju
Review №88

Excellent service in every way - prompt, knowledgeable, and professional. We had a water line bust in the front yard and they handled it without a problem. Ill definitely call here first for future plumbing issues.

Ja
Review №89

Great experience! Technicians were prompt, options and quoted prices were well explained, an overall great experience with replacing the heat pump and furnace unit. Would highly recommend!

Ka
Review №90

The company responded almost immediately to my inquiry through Yelp. They gave me a quote over the phone to replace my shower valve and were there in two days to do the work. Nice, friendly and knowledgeable crew. I will use them again.

Al
Review №91

Always friendly and respectful.

St
Review №92

Service technician Clifton Forbes was absolutely fantastic. Thanks for all your help.

Al
Review №93

The installation was done fine, but never finish paying till you have a full test on all your environments. In my case, they finish the installation, and I had a few rooms open (no insulation). Now that all rooms are closed, three of them have not receive heat with a -10 degrees difference from what it says in the thermostat. I called for service and they do not know how to resolve, they only say we do not know. No help, neither willingness to resolve it...

Tr
Review №94

The description on google claims We can fix all of your heating needs. Yet they do not fix oil or waste oil heaters. 1 star simply because I wasted my time calling from a bogus description.

Ro
Review №95

Jason Smith was an excellent technician. On time, friendly and thorough. Hope he continues to come to us semi-annually.

Ke
Review №96

We had a service message come up on our thermostat,and so called to have our system looked at. The receptionist was able to book an appt for later in the day, and the service technician, Jason, arrived on time; was extremely professional and courteous, and gave me a suggestion or two on further maintenance issues with our system.

Sh
Review №97

Bonsby replaced five old radiators with Runtels, added thermostatic valves to three others, and replaced our old out-sized furnace. When we started heating the house recently, we had a heating zone added to the basement. There were minimal hiccups in this massive amount of work on three floors, and Joe and Dan made any and all adjustments necessary to make sure the over hauled system works perfectly. They were very responsive to our questions and any concerns. We appreciate their professionalism and great customer service. We recommend Bonsby without reservation.

st
Review №98

Great service, very nice and professional man found the problem and installed the new motor. Will be using Michael hornsby again

fr
Review №99

We called today because we had issues with our heating system that was just installed. James C. came after hours to help us and was very knowledgeable and friendly. He showed a genuine care for our problem and did everything he could to help us fix the issue. We werr very pleased with his service and his professionalism. I would definitely recommend

ra
Review №100

Cliff was very nice, professional, and knowledgeable. He spent extra time tracking down an issue and explaining our options. Highly recommend.

Information
17 Photos
100 Comments
4.6 Rating
  • Address:7950 Cessna Ave, Gaithersburg, MD 20879, United States
  • Site:http://michaelbonsbyhvac.com/
  • Phone:+1 301-664-4770
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Construction company
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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