I’ve been coming here for a couple years now and they never disappoint! Anna does my nails; she is so nice and does beautiful work. Everyone is great there and I always feel valued. They make sure you get what you want and that you are comfortable the whole time. The salon is very clean and efficient. I wouldn’t go anywhere else in town!

This is NOT the place to go, I went in with a specific picture, short almond shape with black & white French tip. The woman doing my nails made it look like it was her first day. They are so horrible. Uneven, lumpy, different shapes & lengths, the French tip are all different shapes & sizes too. Absolutely NOTHING like what I asked for. I asked her MANY times to fix the shape and tried explaining I wasnt happy and I was brushed off. ALSO, without asking she cut my toe nails into round shape when I always keep square & came in with square shape and the color is so blotchy. Please save your money, I ended up somehow being charged $106 for nails I couldve asked a random person off the street to do better. *first picture is what I asked for.*

Always love using their services! Super clean and great customer service hands down! Gotta love Lilly ❤

Anna, Kevin, and everyone else are so kind and so talented! I won’t go anywhere else!

Anna & Kevin are both excellent! Not only friendly, but professional and especially accommodating. I’ll be back!

I AM OBSESSED! I have been going to this nail salon for almost 8 months now, and I refuse to go anywhere else. Cassie always exceeds my expectations when it comes to attention to detail and nail art. She is super gentle and doesn’t leave my cuticles feeling raw. Truly the best nail salon in Gainesville!

I have been going to the Nail Spa every two weeks for over a year now. I always get the same thing, dip powder with almond shape. I will not be going back. Last time I went I got Vicky and she cut my real nails the whole way down so I had to get tips. I never get tips and when I asked her to shape them she just cut the whole nail all off. Then when I went to pay she charged me for tips, which I wouldnt have needed had she not cut m whole nail off. I went back again and was given Vicky. I asked her for almond shape and she gave me 100% rounded. I asked 3 times for her to fix it and she wouldnt fix them to almond, I even offered to show her a picture. Then when I went to pay she charged me $5 for almond shape. If you want to be listened to as the customer I suggest you do not go here.

This is the WORST experience Ive ever had. I didnt get my nail techs name, but she did awful. It looks like a three year old did my nails. I am very disappointed. For the price charged, I expected a decent service. NEVER GOING BACK!

I came here expecting high quality nails since the place is very nice. I got gel nails and the lady ripped me cuticle out and my finger was bleeding everywhere, she didnt apologize even though my finger was covered in blood and the company wouldnt give me a refund. They are way over priced for what you get and the gel doesnt last as long as it should. I tried them again and got gel French tips and on the 4th day my nails were already lifting, I am done giving them chances. If you want to spend $50 on nails that dont even last a week go ahead and waste your money.

High quality and very clean, all employees wore masks, Lee takes his time and is careful and gentle. Nails were beautifully shaped and pedicure lasted three weeks with no chipping at all. Highly recommend Nail Spa!

Happy they were open on Sunday. But there prices are way to high!!! I got a short French. Gel (not pink and white) and they charged me $45 for the full set ( which I ALWAYS PAY $45 for long coffin) $20 for gel polish and of course the regular $5 for French. Now it’s been 5 days and I’m ALREADY getting lifting in my corners. $70 for a short full set and I’m not happy with the ending product. Staff is nice place is a nice environment as well but would not go back BC the prices and the work.

I never go to any other nail shop or any other nail tech besides Anna. Everyone here is nice and very friendly, never once had a problem. Everything I ask for is applied to make my experience amazing.

This was such a good experience. I got a gel fill with gel polish over the tip extensions I had put on at a different salon three weeks ago. The technicians werent rushing us out the door, were friendly while working with us, and gave us beautiful manicures. The ventilation was great too, no chemical smells. We will be going again in January!

The wait was not terrible and not the worst of it. I learned the hard way that they do not use clean tools. I have fungus on both my fingernails and toe nails. The services I received are an acrylic fill and a pedicure. The nails were uneven and not shaped well at all. They chipped the second week and by they third week they were a mess. Then acrylic nails began to pop off and my toe nail polish began turning a strange color. So, I took off the nails and the polish to find 8 of my finger nails with fungus and all of my toe nails with fungus. My nails are destroyed! Stay away from this place.

I had a really positive experience today at The Nail Spa. The receptionist was very kind and helpful when I was asking about a service I wanted. I only had about a 20 minute wait. The place was clean, and everyone was following Covid protocols with their masks. My nail tech was Lee and he was so kind and accommodating. He made sure that I was happy with my color choices and was very precise in his work. I got light blue and white dip ombré, and the blue color even glows in the dark. These are definitely the coolest nails I’ve ever had, and it was so worth the price! I will definitely be returning to this nail salon.

Went in with a picture of what I wanted (short almond shaped acrylics). the first guy did my nails in 10 min!! there was an obvious gap between the acrylic and the cuticle. he left and never saw him again. I asked kevin if he could redo the acrylic and he said “no it’s a good set”. he fixed my nails but they’re not the shape or color of what I wanted. just know that if you come to the salon and THEY make the mistake, they won’t fix your nails to how you wanted and they WILL make you pay for it. so disappointed.

I’ve been to this salon twice. Both times I have gotten full set gel color acrylics. Only $45, and the employees are extremely precise with their work. I believe the same man did my nails both times, but it is hard to tell with masks. Either way, he is very talented. The employees do not try to persuade you to upgrade the service you are getting or tell you how long your nails should or should not be, which is always nice. They are all kind and work efficiently. They are usually at least somewhat busy, so you may have to wait a minute, but it is well worth the short wait. They have great color selection for nail polish as well. One of my favorite things is the cleanliness of this business. It is not only a beautiful building in a beautiful plaza, it is also very clean, on the inside and outside. Even the bathrooms are nice, and they are always kept clean. The smell in the building is not very strong at all, which is amazing, especially for people with breathing problems or prone to headaches such as myself. But, obviously, you go there to get your nails done, so, as for the nails... they are always beautiful, even, very well-painted, they have a nice selection of sparkles and other additions to spice up your nail game, even the popular butterfly sparkles (which look amazing, by the way.) And again, the price is great for the quality you are getting.So, a good, clean business with kind workers that offers amazing, good-quality services at low prices. I definitely recommend this salon for anyone looking to get a manicure, pedicure, wax, or any of the services offered here.

This is the BEST nail salon I’ve been to in such a long time! The staff was so attentive and paid such close attention to detail. I’ve been struggling to find a nail salon that I love here in Gainesville as the ones I have gone too are all just rushing to get you out the door. I’m so happy to have found my new consistent nail salon! Keep up the great work guys!

I was given an estimated 20 minute wait, no problem! I expected a wait because it seems like a popular place. After waiting 50 minutes, and watching people who came in after me be taken back before me....I decided to walk up to the desk to check on the status of my wait. The girl at the desk didnt acknowledge me at all and sat there texting on her phone. so.... probably a great place if you can get service!

Ive been going to the nail spa for over the past year and honestly love this place not only is the service and quality of the nails they do amazing but the staff and owners are the nicest most genuine people I have met. They honestly care about there customers and not just profit, first time I went there I knew they were the only place I would be going to for my nails in the future and have been the only place I trust going to for my nails and other services they have.- Lauren

My last review was a not so happy one, but for the last couple of months, The nail spa has given more consistent and beautiful results. I wanted to edit my review to show gratitude for helping a girl feel pretty. Lol. Here I am expressing how happy I’ve been with my nails since. 😍😍 Also, Lee is AMAZING!!! ❤️❤️ and his energy is so calming.

Fancy new place. Kevin did an awesome job. Great massage chairs. So has drinks and cookies for customers.

I’ve never left a negative review of a place in my life and I feel horrible doing this but my experience was unacceptable. The employees took covid protocols as a joke and had their masks down/under their nose/not worn at all and were eating right next to me. Nothing was said to customers who weren’t wearing a mask either. My nails came out beautiful but the tools didn’t seem clean-I got dip and usually nail salons clean the nails first but they didn’t, and the tools didn’t seem like they’d been sanitized, and the lady drilled into my skin and I’m bleeding. Horrible experience.

It was not bad. Lily did my nails and she did a really great job. I called spur of the moment and they took me right away. The only reason not giving a 5 is because when I get my nails filled they never charge to make them shorter. When I went to pay there was a charge for getting them cut back. I was a little taken back with that.

Polish from multiple nails began lifting only 2 days after getting a gel manicure from here. First time I have ever experienced this- my nails generally dont begin lifting until the second week. Clean spa and friendly techs, but not worth the money. Wasnt even worth repairing, just needed the polish off completely.

I’ve actually visited this place twice, the first time was okay. I went again to get my nails done and the man servicing me literally stopped doing my nails, as a white woman walked in and stated “ I’m going to get her nails wrapped and then come back to you.” If you ask me that’s bad customer service, he could have at least had someone else service me. Upon asking for a different person to service me, I received one. The new one instructed me to wash my hands and after I did that they gave me a different person to finish my services without any warning. Then if you look at my nails it looks like a kindergarten did it.

They seem like a nice salon but, after waiting 30 mins for my appointment and watching walk-ins taken before those with appointments, I left. The receptionist was friendly but never said anything after checking me in.

Very clean environment, will go back till I find a better place, they are over priced and do not admit to not being able to do designes leaving customers unsatisfied. I was charged 115 dollars for a gel full set with 4 nails with butterflies. 15 dollars for designs (reasonable) then 10 dollars for length and another 10 dollars for shape. I was also charged 10 dollars to remove older nails I had on. This was not done by soak 0ff but rather by using a plastic tip to rip it off and i was charged 10 dollars for that. Would have been 3-4 stars if it was not for the price and horrible designs. The fill in i got was 50 15 for the flames I asked for. I will attach a picture of their flames looks more like a person with horns

For the pedi its 3 stars. Mani is less do to rushed because they are so over booked. And a bad polish job on them.

It was my first time visiting this nail salon. I didnt have any knowledge of it. The place was nice inside and service was good. Had to wait some but only because of limited number of employees. Will be going back to Anna

Great place with quality work. Employees were kind and professional. This will be my permanent nail spa location from now on!

Anna, Lenny, and Kevin are great! They know quality nails and service.

The woman who did my nails was extremely rude not to mention was so mean everytime I asked for something fixed because it was sloppy. My nails are all a different shape, lumpy, and are so horrible. $60 for the worst nails I have ever had in my life. I’ve never had a worse experience at a nail salon. I believe it was booth number 6 that I sat at. I have heard great things about the other technicians I just would stray away from that one. I’m in tears of how horrible my Valentine’s Day nails came out. Not to mention this is the first time I tried a new salon in over a year.

I just got a eye brow arch and it’s the worst arch ever. they aren’t even arched. I went in looking one way and came out looking the same . i basically paid for nothing . i had to go to another nail spa to get them fixed . I should have left when they could not find their person that does eye brows . The lady who did mine claimed my eyebrows were too straight for her . I wish she would have told me that before she attempted . At this point I feel like disputing the charge . I LOST MONEY, TIME and GAS OVER THIS BS.

I had a great experience here! (Lee? I think is what he said his name was) was so kind and considerate. He paid attention to detail and did not appear to rush at all. The salon is clean and peaceful. Highly recommend!

The Nail Spa is a great place! I had a Gel manicure and did one of the deluxe pedicures. It was so relaxing. The young man that helped me was so professional. I never felt unwelcomed or rushed. I even fit in a nice nap. As a working mom of 3, this means a lot to me. Thank you so much to The Nail Spa! I am so blessed to have been able to come here today!

I never write reviews but this place is by far the best nail spot in Gainesville. Everyone is so talented ! Shout out to Kevin for killing the acrylic ombré! I will literally never go anywhere else to get my nails done.

I looked up nail salons that are handicap accessible. This place happened to say they were, however when I called they said that if the person in the wheel chair cannot stand up, then they cant accommodate them. Obviously if they are in a wheel chair and paraplegic they cannot stand up.There are other salons in the Gainesville area that will accommodate, we just wanted to try a new one. We will never bring our business to a place that advertises incorrectly

I went in just to get the gel color changed on my fingers. I had one nail tech at first and things were going smoothly, she was nice and was taking care of me and another woman at the same time. The other womans nails looked lovely and I was excited. A customer came in and asked for this tech by name and she stopped doing my nails and went to help the new customer. Her replacement did not do a very good job. It felt rushed although no one was waiting, i thought it might be because I was only getting a color change and not a full manicure but when I looked it up it is a $5 difference so Im not sure what happened there. There are wide gaps between my cuticle and where the gel starts on most fingers and then a few where my cuticles were painted on top of. She used a coarse nail file after painting them so theyre all jagged and then rounded my nails uneven where they point to the left instead of center. When I brought to her attention that shed gotten gel in a few places on my hand she proceeded to scratch it off using her fingernail instead of acetone. This seemed unsanitary and also hurt. When I let them know my nails were rough at the ends another nail tech filed them over the cashiers station with a rough block. Theyre still uneven. This is a larger salon. It seems like luck of the draw on your experience based off of who your tech is. I would not return.

Most disgusting experience I have ever had in a nail salon. During the manicure, the nail tech used his long nail on his thumb to scrape my nails rather than using an instrument. Absolutely gut wrenching, I asked him to put on gloves and he scoffed, put only one on and then continued to use his long nail.The manicure itself was mediocre as well. Almost left in tears. Save yourself from this nastiness.

Anna is super ! She does my nails exactly the way I like. Took me a year of going to different places that didnt do a good job. But I have the right place and nail tech finally! Thank you Anna !!!

Friendly service and amazing work! Definitely recommend.

The Nail Spa is a very nice establishment. All of their equipment is higher quality and everything is neat and clean. Some nail salons can feel a little grimy, not this place. The staff are very nice and they play a nice assortment of music. They also do wonderful nail art! We just showed them a picture off of Pintrest and they were able to do it!

Really wonderful experience!

I have been to this business two times now, and the first time was fantastic. My nail tech was a very friendly woman who was extremely helpful, and my best friend had a good experience as well. The second time, however, was polar opposite. I was greeted nicely by the woman at the front desk and taken to my seat, which gave me high hopes that everyone who worked there is friendly-- but then I was proven wrong. The nail tech, was on his phone, and did not acknowledge my existence. The receptionist told him what I was getting and he did not respond in any way. I said hello, and he did not respond. He took a few seconds to get off of his phone before he asked me what I was getting. I politely told him that I needed to get my current acrylic nails removed first, and he quite literally sighed and shook his head. Whenever he would get up to get something, he would sigh and slowly walk to get it. He had to get 3 different nail polishes for me because none were like the samples, and he would yank the drawer open and snatch it out. He kept sighing, shaking his head, and unnecessarily slamming things down, or tossing them to the side. He seemed aggravated, and I felt very uncomfortable. He did not interact with me unless it was to ask me about my nails, and when I would respond, he was very curt or looked at me in annoyance. While buffing my nails, he ended up bumping the skin below my cuticle and cut it-- and then hit it again, which was decently painful. I wasnt sure if he noticed, and I didnt want to upset him any further, so I shut my mouth. All in all, I felt very on-edge during the whole experience, and was very upset during and afterwards. Im naturally a quieter person, and I really appreciate it when people open up the line of communication, because it makes me feel more relaxed. This nail tech made me feel like I was being a burden, and that upset me.In every job that requires customer service, you need to be able to at least acknowledge someones existence and to not make them uncomfortable. He was the most unprofessional nail tech that I have come into contact with, and I am questioning whether or not to go back. I am not tearing down the establishment as a whole, Im just hoping this makes them more aware of how some of their workers behave and hopefully something good can come of this review.

Appointments mean nothing. Dont bother to call seems they pick and choose who goes back. Wont be going back there

I do my nails all the time. I recently moved to Florida and I’ve tried this place. This is the worst I have my nails.

Went to get a manicure and pedicure here, it was an older gentleman that did both manicure and pedicure. The pedicure was good, nothing out of the ordinary but then when he did the gel manicure I noticed he was struggling with both the shape of my nails and doing the gel . The gel started getting a weird texture, he kept looking around and asking people what to do, he decided to file them down and add another coat . It was very badly done and he left a huge space between the paint and my cuticle . He had taken forever to finish and I didn’t want to be mean so I just said it was ok. When I was going to paint the lady at the cash told me that if they started peeling in two day’s I should come back and they would fix it for me, because white gel sometimes gives them problems. That night my nails starting peeling, but I couldn’t go back again until that Friday, I called before hand they said it would be fine. I got there and it was packed, someone came to talk to me, I explained the situation and the guy treated me horribly he said he didn’t believe I just had my nails done that Wednesday . Then he told me to come back another time, so I obviously will never come back he can keep the $30 I payed, horrible costumer service .

Kathy did my nails, she used the dremmel on my nails & on my cuticles, I’ve been hurting for 4 days, there’s crusty blood . Took pictures of my fingers I really wanted to find MY nail place there the color is exactly what I wanted but not the hurt.Nah

Absolutely great service.

Worst nail experience ever!!My nails are bleeding, she kept cutting me and breaking open my skin with the filer, had the audacity to charge me $40 + tip for acrylics with no gel. Horrible experience.

STRAIGHT UP JOKE OF A SALON. owner is also as mature as a 5 year old. all my nails fell off in less than 5 days. if i could give this salon a -10 i would. and no it’s not a multiple review. you are just THAT bad

AMAZING place! The staff was super friendly and was able to help me and 3 friends very quickly despite it being a busy weekend without sacrificing quality. We were all offered refreshments and the massage chairs are brand new high-end luxuriously comfortable.Prices are completely reasonable and worth it, with the options to add on extras or stick to the basics if on a budget!Definitely recommend for anyone and everyone!

Nice experience, staff friendly and spa very clean . I will be going back

Anna is so skilled and Actually cares about her clients and not just money the Spas atmosphere is all around great every individual working here display perfect customer service although I have relocated.Every visit I will make it my business to stop by the nail spa.

Especially with all this COVID, they maintained a nice clean area, had all sanitized and new tools between each customer. Super friendly, took their time and did a wonderful job! My first time going and definitely NOT my last!

AVOID AT ALL COSTS!!!!! Nails fell off, chipped, and lifted within 4 days! The nail tech admitted he didn’t know what he was doing AND they use cheap products. Definitely not worth the price and on top of it all they refused a refund even though my nails either fell off or their damaged. Take your services elsewhere this is another subpar nail salon in Gainesville.*update*If the owners response doesn’t exemplify the unprofessionalism this place displays let me clarify; both my friend and I have received subpar service. My friends nails actually popped off within five days and mine crumbled and chipped as if the salon uses cheap powder and polymer for their acrylics because they do. Once I brought it up the owner assumed I was scamming them trying to get my services for free when I’m fact the goods and services weren’t received as they were promised. For the owner to speak to me as “honey” is completely unacceptable. Obviously I would not want to return to get my nails fixed at this location because I myself had to grab the nail file from the tech and shape my own nails. I find it very interesting that Caucasian patrons were offered a refund but as soon as I, a person of color ask for a refund I’m “scamming” and a different policy applies to me so yes, avoid this nail salon at all cost due to their lack of professionalism and the fact that they discriminate and assume people of color are trying to “receive free service “ when in fact the service was faulty to begin with. Take your time and money elsewhere- I mean it.

I have gone here multiple times for pedicures and I’ve always left happy that my toes didn’t look like stubs and I was heard with my requests. I don’t get my hands done very often due to my line of work. Well today I got my hands done with tips and dip done by Kim aka Kandy and let me say it’s the first time a nail Tech has made my nails actually look good and suitable for my fingers and hand shape. She knew what kind of color I was going for and suggested right away. Kim was very attentive to detail and it shows in her work. She made me feel comfortable and laughed and showed me baby pictures of her daughter. I’ve never left a nail salon so happy.

Really good service and fast

Although I had to wait a while past my appointment time because they were short-staffed, it was well worth the wait. Anna was extremely fast, very friendly, and did a great job on my nails. I got acrylics with gel polish. I will definitely be going back and I highly recommend Anna!

Pros: Staff is very nice & accommodating. business is quite clean and organized (especially after re-opening from COVID19 closure).Cons: i did have to wait about 30 minutes after my scheduled appointment time to be seen. the technician rushed through the manicure & skipped steps (i.e. clipping my nails to make even, cuticle care, hand/arm massage at the end of the manicure). the whole experience (after I had been called back to the nail station) seemed very rushed and I was not able to truly enjoy my manicure experience (which made me a bit sad since it was my first manicure after coming out of a statewide lock-down for months).overall, I probably will not go back to The Nail Spa (not because of customer service, but because I dont enjoy paying for rushed service that is not high quality).

Waited quite a while and received no service. Gave one star because the one time I did go and was provided service, they did ok.

What a great place! Anna was AMAZING!!! She really saved the day for me. Another place ruined my nails and she fixed them right up. I highly recommend this place!

My daughter we and I had the best experience today. We will be returning‼️

Very rude ate the nail cut the skin. Did not listen to requests or whats wanted to be done and pulling of the hand.

I’ve been in Gainesville for five years and been to a few place that I sorta liked but I love this place! They are great and the atmosphere is fantastic. Plus a great location with Celebration Point growing.

Of several salons I have tried in Gainesville this is by far the best. They pay great attention to detail and make sure to use practices that maintain the health and safety of your nails. My gel manicure has lasted for 2 weeks so far with absolutely no scratches, chips, or breaks.

I have been here multiple times and had great experiences. Today I was not greeted when I came in (sat there for 15 minutes before anyone said hello) and was there for an hour and 45 minutes for a dip manicure. Yes, they were busy, but I was given no warning that my manicure would take an hour longer than usual. I will be going elsewhere in the future.

I left this place feeling uncomfortable. My nail technician made fun of me with everyone around our station. I guess they are not use to a male getting gel nail polish. I won’t be returning, this company does not create a safe environment for everyone.

The best nail service I have ever had! Fong is amazing at what he does, not to mention his kind manner! I will be back to see this establishment again!

The water for pedicures was cold and my fill was not great. I won’t be coming back

Best experience in Gainesville in the 9 years Ive lived here. Beautiful nail spa, high quality nail experience, and super nice people. I work nearby and plan on making this a regular treat myself spot 💅

Love this new place! Luxurious look and feel. Friendly English-speaking staff.

The are very nice and service is awesome. We get the pedi with hot rocks. Wife falls asleep every time!

Fantastic work...you will not leave unsatisfied!! They take their time with each person. Best pedi seats by far!!

Waited 45 minutes after my appointment time. Seemed short staffed. One of my nails fell off a week later. Sores on my cuticles. Will not go back.

Dina is very friendly and does excellent work. Didn’t have a long wait, took her time to make sure I was happy.

Attempted to get a Mani/pedi with my wife and the woman working on my pedi left 3/4 way through to help another customer. I ended up leaving without getting the Mani. The service was horrible. I would not recommend going here.

I love them and dont want to go anywhere else ever.

Gainesville newest nail salon. We just open. Quality work and customer satisfaction are our top priority.

Great service

Awesome place. Great manicurists love the massage chairs. Very clean and inviting.

Absolutely love this place! Everyone is so sweet.

Nice atmosphere. Friendly service!

I waited about 45 minutes, but it was worth it. first place i’ve gone to that’s made acrylic coffin shape on my nails actually the shape i wanted and the staff were very friendly.

Kevin is the best!!! Love this place!!

Perfect place for a girls day out.

Wow! Perfect Mani/pedi!

11/10