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Verizon Authorized Retailer - TCC
1943 Jesse Jewell Pkwy Ste 500, Gainesville, GA 30501, United States
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Verizon Authorized Retailer - TCC

Comments
Ja
Review №1

Ryan was great. Helped me with everything I needed and I would recommend him and the the location to anyone!

De
Review №2

Super experience in getting new phone. Made everything easy to upgrade. Highly recommend this Ryan to help anyone! Awesome!

Sh
Review №3

DeMaria has the best customer service ever!!! I came in not knowing what to expect from Verizon because I’ve had Sprint for a few years now and I was hesitant on switching over but she made me feel comfortable with my decision and explained thoroughly all the pros when working with Verizon. Couldn’t had left more satisfied 😀 5/5

St
Review №4

Isaiah did an outstanding job. Helped in so many ways and did a great job answered all question. Best of all he transferred all information from old phone to new saved me the struggle. Thanks

el
Review №5

Isaiah was an amazing employee and great value to TCC Verizon. I arrived 10 minutes before closing and he worked with us 2 hours past closing to set up our new phone. Grade A service levels. Thank you Isaiah!

ri
Review №6

Ryan,Our visit today was a great experience. You were really explained all the details easy for us to understand.Thank you so much!Thank you, Rita and Josiah

Ka
Review №7

Demaria is so sweet and helpful! She stays past closing time to help setup my daughters and sons phones and said that it was no trouble. I highly recommend her for great customer service!

Fi
Review №8

Demaria was very helpful and seems to love her job. I came in to pay a bill and she talked me into setting me up with auto pay. Now I don’t have to worry about getting out to pay my bill I am so happy

St
Review №9

Samaria and Khory did a good job figuring our whats wrong with my phone. I went to different stores and they easily found the issue and fixed it

Mi
Review №10

Ryan and Samaria were so knowledgeable and helpful. I definitely recommend this location!

Ki
Review №11

Khory did an amazing job!! I had an emergency my phone was not working he was patient and talked with support and got he job done. Great customer service!!!

Ra
Review №12

The service today was excellent. Cant expect better. Very special thanks to Ryan and Samaria!

Ch
Review №13

My experience at Verizon was splendid thanks to DeMaria. I give her five stars on quality of service, she was able to answer all of my questions, & I was able to walk away satisfied. Thanks DeMaria at Verizon you were such a great help!

Ca
Review №14

Ryan is a very sweet young man and helped me with everything I needed. It was a bit of a struggle but he got me through it all. Also, thank you Khory for all your help

Da
Review №15

I stopped by the Verizon Store and I was approached and greeted by DeMaria. She was very professional, kind-hearted, and helpful. Shes awesome!!!

Ki
Review №16

DeMaria was great!! She took a lot of time at the end of her day to help me move sims cards and numbers around!! Very helpful and polite the entire time!! If you need Verizon help she is GREAT!!

Mc
Review №17

DeMaria if I could give more than 5 starts I would! She was super helpful with upgrading our phones! Went above and beyond when it came to making sure we got everything we needed and payment plans. Drove 45 minutes just for this Verizon, after having her assist us I will counting to use this location and DeMaria as my go to employee!

Ju
Review №18

Khory was magnificent. He did everything I asked and made it easy. Easy breeze par cheesy

Co
Review №19

I give DeMaria a high five she was amazing at making me feel very welcomed. I had thought about changing providers for a while. But DeMaria made me realize I am at the right place. She explained things clearly to me. An Helped me with my upgrade. I will continue to stay with Verizon. I do feel like my phone bill is too high. But. I will stay with Verizon. Good customer service like hers is priceless.. Thank you Demaria

Sh
Review №20

DeMaria was excellent hands down.. saving money is always a plus with my family she did exactly that’! Thank you DeMaria for a wonderful experience you get 5 stars

tr
Review №21

Isaiah was great got us switched over to a family plan and new device and transfer over all data to new phone

je
Review №22

KhoryWas so awesome helping me when my phone reset itself. I recommend coming to this location

Co
Review №23

Visited this store yesterday, changed cell service, bought new phones and accessories. DeMaria was absolutely the best. So friendly, very helpfully in my decision making, and excellent on switching everything for me. I would definitely recommend this store with her help.

an
Review №24

DeMaria was beyond helpful when I went to upgrade my phone. She broke down prices with me and helped find the best options for payment plans. She is the only person I will go to from now on with upgrades and more!

Ja
Review №25

Ryan was awesome, he listened to me got me my discounts. He was awesome

Sy
Review №26

Service from Demaria was excellent. Quickest and most helpful visit I’ve ever had in Verizon!

St
Review №27

Isaiah was awesome. He took the time to get everything set up from my old phone to my new phone. 1st time apple user!

La
Review №28

Ryan was excellent! This was a great phone buying experience. We were informed and walked through every step of the way.

Ka
Review №29

DeMaria was at the third Verizon store I visited in 5 hours. She was amazingly helpful and professional in helping me get my new phone set up. Thank you, Demaria for going above and beyond!

Ka
Review №30

Khory and Demaria were very helpful and patient setting up our new phones. Excellent customer service!!

Ed
Review №31

DeMaria was very pleasant and knowledgeable about all her product. She was extremely helpful and I would recommend her to all my friends and family. I give her. 5 star.

Au
Review №32

Isaiah was awesome he helped me get my new device set up and everything transferred

cl
Review №33

DeMaria gave us great, fast, courteous service! Problem solved; longtime Verizon customers!

Ke
Review №34

DeMaria helped me transfer my phone! Quick and eay thanks!

Ro
Review №35

Demaria was very knowledgeable, patient, and explained clearly what options were available. She was pleasure to work with

Le
Review №36

Khory was super patient and helpful! Great experience!!

Je
Review №37

DeMaria was awesome. Checked all boxes, very professional, efficient with the process, clear communication throughout, and extremely friendly. Absolutely my best visit with TCC.

Je
Review №38

Khory was great. Thanks for moving our stuff over

Ch
Review №39

Khory did a great job. Thanks

St
Review №40

DeMaria was absolutely wonderful. Knowledgeable, efficient, and had me on my way quickly with a new phone after mine took a nosedive!

Ji
Review №41

Excellent service from Isaiah, he worked with us to save us money our accounts. Highly recommend!

ma
Review №42

DeMaria was great and FAST! THANKS AGAIN

Ma
Review №43

Isaiah was fantastic. Helped us switch over from prepaid service and get promotional. No hassle easy service! Jesse jewel Verizon is best in class with service

Ju
Review №44

Demaria ..Did not know how to sign up for Disney,Hulu,Verizon, ESPN. She was kind . Demaria helped me sign up for these apps. God bless you..

DE
Review №45

Isaiah was great. Thank you for helping us with our new phones

an
Review №46

DeMaria helped set my phone up @fast easy and was nice!! Thank you!!

Te
Review №47

Isaiah was great he got me set up with my new phone after having issues with my bill!!!

Ja
Review №48

DeMaria was a great help getting me set up . It’s rare to find someone willing to go the extra mile to both help a customer and represent their company . Five Stars across the board .🏆🎉👍

Ki
Review №49

Isaiah helped me recover valuable pictures that no one else could help with. Thank you and I will be returning to this location.Khory gave me great service today. Feel like Ive been in blessed once again

Jo
Review №50

DeMaria was GREAT! She helped with my upgrade and was fast and informative!!!! I’m telling everybody!!! Thanks again!! ❤️❤️❤️

Sa
Review №51

Thanks so mucb DeMaria!! Awesone

So
Review №52

DeMariaWas most helpful and patient with two phone purchases & set ups. She was very knowledgeable and gave us what we feel was the best plan for us!

Iv
Review №53

Awesome experience with Isaiah! Fast easy and courteous! Will definitely return

Na
Review №54

DeMaria was amazing! Thank you again!

Ja
Review №55

Isaiah was wonderful. Fantastic could not be better!!!

Ka
Review №56

DeMaria was awesome and helped me tremendously thanks!

De
Review №57

DeMaria was AWESOME!! Patient and very helpful

Ro
Review №58

Isaiah was awesome today got my info transferred and showed me how to use my device

Ki
Review №59

Customer rep was very well-mannered, well-informed and polite. Answered all my questions promptly. My only issue was my wait time. There was only one rep in the store at the time.

Cr
Review №60

We went to verizon today to see about switching over and Victor was amazing! He helped us decide which plan would suit us best, helped us decide on our phones, and set us all up within a matter of minutes! We cant thank Victor enough for everything he has done for us. He was professional, yet felt like a friend and we are so glad we made the switch to Verizon.

Tr
Review №61

DeMaria was a great help getting my new phone setup and ready to go in a timely manner with wonderful customer!

Bu
Review №62

I was given much false information when trying to get a new business capable phone at the TCC on Jesse Jewel. They didn’t have any phones that would suit my needs and before even having a phone they switched my service from my previous carrier to Verizon. The rep told me “no problem, we can give you a loaner just make sure it doesn’t get the screen broken” finally on the last day before the 14 return period ends, my phone comes in. On my fifth physical trip to the store and now with the “loaner” I go in to make the exchange and they won’t take the “loaner” back because it has a microscopic scuff on the back which even they admitted could not be attributed to my using it. It could’ve been there when we opened the box. Even after the Verizon regional rep got involved and pled my case, after having seen the phone, TCC still would not budge. So now I have a brand new kids phone to sell and start over. TCC was very deceptive in their business dealing with me. They first did not have any adult phones in stock, then ordered a phone that did not have the promised features, then gave me false information about the process of switching from Samsung to IPhone, then refused to take back the de-featured phone they “loaned” me to use while they ordered what I needed. This is not a company I would ever do business with again nor a company that I would recommend to anyone. Deceptive business practices do not make a good business model.

Ty
Review №63

Great experience! 👍Isaiah helped us out with everything from start to finish

Ja
Review №64

DeMaria was great! She did everything for me and FAST! THANK YOU!

Al
Review №65

DeMaria made it VERY EASY AND SMOOTH for me to upgrade my phone and switch phones for my mother- thanks DeMaria!!

Cl
Review №66

I wanted to make my own acct and port my number over from another carrier...the process was grueling but DeMaria was super nice and hard working. She saw it thru despite being constantly put on hold by the customer service over the phone. She persisted and succeed with the transfer of my data. The customer service needs some work.

Jo
Review №67

DeMaria was so great!!!! She was so helpful and fast and kind!!

Je
Review №68

Isaiah was great! I highly recommend this location!

Bo
Review №69

Great customer service and knowledge with Ryan today and Demarie

Na
Review №70

Isaiah and Demaria were great

Ky
Review №71

DeMeria got me set up right! Big help getting all my music and cat pics transfered from the old phone.

Do
Review №72

DeMaria was AWESOME she made the transition SO EASY and smooth!!

La
Review №73

Thanks DeMaria!! Great service

Ca
Review №74

I went into the Verizon store today because my phone would not let me use it after my grandson played . Ken was the person who helped me. He was very polite and fix the problem and showed me how to fix it if it happen again. Thank you so much Ken for all your help!

Br
Review №75

Khory thanks for getting my back working.

St
Review №76

DeMariaWas absolutely amazing. Super helpful, polite and very knowledgeable. Would love to work with her in the future.

Ca
Review №77

Shalisa was great and she knows her stuff!

Tr
Review №78

Isaiah very friendly and helpful

Ca
Review №79

Demaria and Ken were amazing today they took care of me in a timely manner, and the customer service was great. Would definitely recommend people I know to come to this store.

Ri
Review №80

Shalisa was great and I really enjoyed her

Mj
Review №81

DeMaria has been very helpful setting up my new device. Excellent service.

Ch
Review №82

DeMaria great,very helpful

Ca
Review №83

I showed up close to closing and Ken C. was a great help and even stayed after to make sure everything worked out. He was extremely friendly and kind towards us even when we had a difficult problem. Great experience!

Re
Review №84

Shalisa and demaria really helped me out with my phone

Fa
Review №85

Victor is very smart in dealing with phones. He knows exactly what he’s doing and he has never done me or my mom wrong.

Br
Review №86

Switched over from sprint and DeMaria made it a smooth process!!! Thanks so much DeMaria

Ry
Review №87

Stopped by version today to set up a new plan and get a new phone. Victor was the one who help me, and he was phenomenal. He went beyond to make sure I got everything I wanted.

Ki
Review №88

I came into store Tonite to get some help with my phone and Ken was exceptional in taking care of me. Thanks so much for helping me!!

Da
Review №89

This location in particular has great customer service. Every time I come in I feel welcomed. D’maria, ken, and Victor always take care of any of my needs. There’s a version closer to me, but I choose to go to this one!

To
Review №90

DeMaria is great! Thanks for the help

Su
Review №91

DeMaria helped me switxh from one phone to the othee with ease!! Thanks DeMaria!!

Sa
Review №92

Demaria and Isaiah are a great asset to your company. They were so great in setting me up with my new phone upgrade.

Ab
Review №93

I spoke to Victor when I got here. And let me tell you this is the most pleasant young man you will ever meet. He was very knowledgeable about the equipment and plans. He went above and beyond to help me with my issue. And he made sure that I was satisfied with everything before I left. That young man is an awesome salesman and got me the best deal that was available to me. If Verizon corporate office or the TCC franchiseeis reading this my advice to you is to give him a raise in pay and or a higher position in the company because he will be one of the top five reasons why your company made a profit for the year. All in all it was a great experience for me because he was there and to Victor thank you for your excellent customer service and extraordinary work ethic.

Ju
Review №94

Was serviced by DeMaria Minner and I’d have to say it was tremendously awesome service great communication answered every question with great explanation and was patient through all the process of getting me a new phone

Pe
Review №95

Shalisa was great and took care of everything!

Bi
Review №96

DeMaria was a TREMENDOUS help!! Thanks again!

An
Review №97

Antoine was great - it was easy and took no time to set up my friend’s phone!

Al
Review №98

DeMaria was a big help. She made it easy for me and now I’m coming back to Verizon. Thanks DeMaria!!

Cl
Review №99

Very helpful after a disastrous experience trying to activate a phone over the phone, and online.

An
Review №100

DeMaria saved the day for me when she set me up with a new phone after mine quit working. She made the phone-buying experience as painless as possible. Ive always had a good experience at this store and appreciate the people who work there.

Information
13 Photos
100 Comments
4.9 Rating
  • Address:1943 Jesse Jewell Pkwy Ste 500, Gainesville, GA 30501, United States
  • Site:https://locations.tccrocks.com/ga/gainesville/1943-jesse-jewell-parkway.html?y_source=1_MzIzMjE0MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 678-450-4440
Categories
  • Internet service provider
  • Electronics store
  • Cell phone store
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:12–5pm
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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