My experience moving into Canopy was a warm and welcoming transition. The leasing manager Louis helped a tremendous amount when it came to moving in and getting settled. Louis made it very comfortable and went above and beyond helping me with anything I needed. It is a great place to be.

Place is going downhill fast. Internet has been down for a month, Ive contacted management, went to the office multiple times, and they make no effort to fix it. Trash piles up in hallways creating swarms of flies, which brings swarms of spiders that now cover the buildings and creep through your door.

When I moved in, it was an absolute disaster. The apartment was a mess and I was extremely unhappy because they were remodeling. On the other hand, after calmly speaking with Louis, one of the managers, he did everything in his power to take care of my roommate and I and made everything right. His customer service is outstanding and he is always going above and beyond to assist us with whatever we may need. As long as Louis is a manager here, I am living here too!

Took a tour and signed with Louis today. This man is just awesome. The attention to details from the coffee machine, shower feature to the rock climbing wall, I mean this man could’ve sold me the whole property and I probably would buy it. So exited to move in! Thank you so much Louis :)

Still have not been able to see the actual unit or even a model unit that I will be living in, my family just wanted to get a look at the space and the office has not allowed that, even though I signed my lease in February and it is now July. The office also has not given any of the specials that it was offering to me back in February (gift cards, reduced rent).Update: They refused to give us our special even though my roommate signed the lease, just because she is now subleasing and got someone else to take the lease over for her....They still got two leases so it does not make sense to not give us the specials they promised. They respond faster to these reviews than to our emails.

Louis is amazing!! Most helpful leasing manager I have ever met. He listened to all of our needs and concerns and made sure everything was clear as can be. He even spoke to my mom over the phone and made her feel so comfortable with me signing a new lease there and answered all of her concerns. He has the most bubbliest, funniest, most genuine & caring personality of a leasing manager I have ever met. Canopy is GORGEOUS! The new renovations are so cute, the carpet is clean, FREE PARKING, and it feels like a cute little neighborhood on the inside. I definitely recommend signing here. 💕

I moved in today and I am so happy. What I asked for is what I got. From the tour with Louis to move in day. He gave me what he promised me. The apartment was extremely clean, smelled great, furniture beyond great condition. I cant wait for all the resident events. Thank you Canopy team and Louis for this experience. After 3 years in the gainesville, this is the first apartment complex that the staff made me feel welcome and I am going to have the best sleep tonight. From the customer service, communication, to the smile of of the staff on move in day. I feel like this is finally my home away from home. I could go on and on. Thank you Canopy, seriously thank you so much... I really did plant my flag like louis always say!

Such a pleasure moving in to this place with the help of Louis and Melanie. They are super kind. I LOVE the property. And I feel really welcome here :)

We toured with Louis and honestly he did such an amazing job! I normally can’t stand going on any apartment tour because everyone always seems so apathetic or way too pushy, but Louis wasn’t! We loved his personality and he was fun and energetic and more than willing to answer all our questions! I wish more apartment complexes had customer service like that because it would make apartment hunting way better! It was a really great experience overall and if I have any friends looking for a new place to move, I would definitely recommend touring Canopy with Louis!

Thank you Louis for being one of the best leasing agent I’ve ever came in contact with. You made Me feel comfortable and actually cared about what I was looking for in my next apartment. I loved the tour and my apartment. I will definitely be recommending everyone that I know that’s looking for a place to talk to Louis!

I was charged over $300 for damages after moving out, but the damages were present prior to my moving in and written on my move-in form. I have tried reaching out to the office and the financial manager and receive no response. While the front office staff is very nice, the actual management is atrocious. Also, dont expect to receive any of the lease signing bonuses you may have been promised.

Thank you Louis for helping me sign my lease today! I had such a great time on the tour. Louis is so funny and professional at the same time. Can’t wait to move in here at Canopy thanks to Louis

I have came from a couple of no so good apartment complex’s and canopy is by far the best one. The apartments are huge and updated. Nice and quiet neighborhood with great neighbors. Canopy always has something in the clubhouse to take care of residents. Bottom line when it comes to canopy your getting a great place for a great price!

The ice cream bar made by Louis was fantastic, he’s was so welcoming and has great energy!

I toured with Louis and had such an incredible experience. His personality was very engaging and he definitely made the canopy feel like it could be my future home. I can wholeheartedly say that his customer service was great and left me without any doubts!

Louis was so nice during the tour! I was so close to signing at another place until I spoke to him and showed me what canopy really has to offer. He pays really great attention to every single details. He’s level of professionalism is beyond this world. The attitude, and respect we got from him really made us feel welcome. I am definitely calling canopy apartments home this fall. Thank you mr. Louis :)

Amazing apartments. Clean, spacious, beautiful views, and best of all, comfortable. First time looking for an apartment for my partner and myself so Louis was really helpful and professional during the entire process. He also provided all the information we needed which was super helpful for us.

Louis is really great at his job! He is such a good manager and always on time with what I need to get done. I renewed today just because of Louis.

Louis was great with us, very friendly and answered all of our questions or concerns. He made the tour very fun and entertaining. I’ll give him without a doubt 10/10 for customer service.

We had a wonderful tour with Jaime ( Leasing Consultant) today.He was professional, knowledgeable, efficient and did it all with a lovely smile.He was also able to deal with other inquiries while he dealt with us in the same pleasant manner..we ended up taking a 2x2 today and my daughter is extremely happy.Thank you, Jaime

Mr. Louis did a wonderful job helping us with getting an apartment today! He made us super comfortable with our decisions on which apartment to get. He has such a positive attitude and his customer service was ON POINT! I would highly recommend him as a leasing agent!! 100/10!!

Sign my lease today with Louis. He was super nice and actually very patient because I had lots of questions. I’m glad I picked canopy for my first apartment thanks to you Louis. :)

Louis did a great job today. I moved in and I am so happy with my apartment. Thank you Louis

Absolutely loved the front office Louis was an absolute God send!!He was super nice, super helpful! & paid very close attention to what we needed for our new place!I’m glad he was here to help and get us squared away!I look forward to spending a long time here.Thank you so so much Louis!!!!!

Carlee at the front desk was kind and gave me a insightful tour of the complex. Louis assisted me with all of my questions and concerns and provided great customer service.

Louis was a helpful, kind and supportive. He knows what he is doing and great at customer service. I recommend coming to Canopy and talking with him if you need any help. He is definitely valued...

Louis is awesome! Had such a great time on the tour today- I’m still thinking about signing my lease at canopy.

I am so excited to move into Canopy this next fall! Louis has been more than helpful throughout the entire leasing process, from the tour to helping answer any and all questions. I’m looking forward to this next year there.

Louis was phenomenal! He welcomed us in and made us feel at home and provided a great and informative tour. Gave us lots of insight and had great customer service. He thoroughly helped with the application process and gained a new resident for this fall!

Don’t live here, don’t do it to yourself. You’re better than this.EDIT: I was a previous resident, good effort trying to discredit me for the clout though!

Louis was so professional. He has such a positive attitude when it comes to canopy and explaining all he has to offer. I signed my lease and can’t wait to move in. Thank you Louis :)

The apartments look beautiful! Louis was really helpful and communicative by getting back to me fast during the leasing process. He took initiative to make sure I was able to move in asap and get the floorplan I needed

Louis makes the process of moving in so easy. He is professional, and has a friendly personality! In my experience, It’s been rare to find leasing managers that make you feel so welcomed. He is the best!!

Toured here earlier this week and Louis was phenomenal. He was knowledgeable and thorough. It’s definitely a plus when the staff follows up with you days after the tour.

I love Canopy! had a problem with my billing and TJ was so helpful and responded very quickly. It was the best office support I’ve ever received. Canopy always comes through with the free food!

Thank you Louis for all your help! I really enjoyed my tour as all of my questions and concerns where answered... best wishes 😁.

Louis was great today! Thanks so much dude, can’t wait to move in. And I won’t forget the promise you made me for a grocery bingo event in the fall haha :)

Louis is AMAZING!!! He went above and beyond while giving me & my daughter a tour of Canopy. Louis was extremely friendly & knowledgeable.Thanks Louis! You’re the greatest 😘

Stayed here for 2 lease terms now and the maintenance crew is awesome. If you want something done with professionalism and effort, request for Scooby and Zack!

Mr. Louis was honestly the most helpful and genuine leasing manager I’ve ever met.Showed me everything and took the time to listen and answered all my questions.Thank you again Mr Louis

I have never ever seen an office so irresponsible in contacting their tenants back. My family members has been broken for weeks, reported on MULTIPLE occasions, the front desk only gives a phone number and email to management that responds 10 to 15 days later just to question & NOT RESOLVE anything.

I took a tour of the property with Louis. He was very knowledgeable and answered all of my questions. Great customer service !

The team at The Canopy is great. Especially Louis. Always happy to help and are quick to take action when needed.

The Ice Creame Bar was very Good Today

Louis and Azhani have really been the rock to my moving process. They are very responsive even when I was probably one of the most annoying clients. You can tell they care about your move and are so friendly and professional. I just signed my lease here and I feel like I moved in to a very clean and well kept apartment. They even do a great job with roommate pairing. Coinesidently I have a roommate with my same name and great personality. The clubhouse is always full of surprises, especially within the past month with events. I am very humbly satisfied so far and looking forward to a great year here at Canopy

Louis is the best! His guidance and professionalism made the process smooth. His help was very much appreciated.

Louis was great during our tour! By far the best customer service experience I’ve had! 😁

If you’re moving here, find TJ. TJ is one of the best managers I’ve ever experienced! I’ve moved to four different complexes and have never had a great living experience like this one. Any complaint I’ve had has been taken care of in less than a few days. I wish I could stay another year honestly!

Great customer service by the whole staff here in canopy. They really care about their residents and make sure to give the best experience here. Luis the manager takes care of me and my roomates every need.

When I say Louis needs a promotion/raise I mean it. He was the only person who helped and cared. Came after hours to the office at 8 to give me the keys to my new apartment and was the nicest and most helpful person ever. He went above and beyond to help me. Before I got in contact with him no one else helped me, they told me there was nothing I could do, I was expected to sleep in my car after driving 5 hours to my new apartment because I was going to get there 5 minutes after they closed because every time they asked the property manager she said “ we can’t do anything we’re closed” when obviously it was possible (thanks to Louis) and when I tried to speak with her they said she didn’t want to speak directly with me. The property manager Keisha...when I say I have never felt like someone does not care a single bit about their job and also made me feel like she didn’t care at all about me and my situation. After getting my keys from THE AMAZING Louis, I couldn’t get into my room because the last person that lived here changed the locks on it and I was trying to get maintenance to come here and fix it. After HOURS of trying to get in contact with Keisha she told me the line was for “emergencies” even though it’s an after hours call center and to not call the line again because it’s “blowing up her phone” and “people have lives, this isn’t an emergency, if it isn’t a fire or a flood”. After waiting for hours Tyler from Maintenance came and helped me unlock my door so I could sleepIn my bed and have a bathroom to use. I’m so upset with the property manager I’m so in shock with how I was treated by her. Louis needs a promotion/raise because he was the only helpful person and went above and beyond to help me. If he doesn’t I’m not singing my lease again.

Amazing experience, took the tour with Louis and really enjoyed the experience I had. Every question I had Louis answered. Great customer service.

Louis was the utmost professional, inviting and fun! The apartments are beautiful with lots of amenities and I feel so good about my daughter moving here.

I had a great experience with Louis. He answered all of my questions. The tour I had with him was unforgettable.

Louis literally was so helpful, definitely ask him for more information. He was super cool and chill and successfully helped us out with signing! xoxo

Lewis is amazing and made move in day simple and easy!

I signed my lease with my sister today with LOUIS. Let me tell you, he made me fall in LOVEEEEE with the place. Can’t wait to move in :)

Love it here. TJ is great and the new worker Jada is also nice. They help me a lot when needed!

Louis was amazing!! he was so patient and helpful, was able to resolve all issues in a timely manner :)

I had the best costumer service experience with Louis. He was able to answer all my questions and solve my problems. Thank you!

Louis is amazing! He helped me out a lot with signing my lease and he helped my friends out too. He invested his time to make sure we knew everything about canopy and I was so thankful !

Just resigned with Louis and I cannot be more excited!! He made the process seamless and was super nice the whole time! I highly recommend living here at canopy. The amenities are amazing (and are the perfect way to unwind from school), staff is very welcoming, and the rooms are great!

Louis is the best leasing agent I ever met.Thanks to him, I found the best apartment. He is professional and friendly. The process was really easy!

I took a tour with Louis and he answered all my questions. I had the best customer service experience. Thank you Louis!

Louis gave me a tour ....He was very detailed, very professional . He was able to answer all my questions

Just renewed here with Louis, such an awesome sweet guy! Honestly I was scared for this place when I first moved in, but this new management is awesome and extremely understanding about everything. Maintenance comes within the next day, which is honestly crazy. Also, kitchen is super spacious and bedrooms are a good size with a huge closet. Only things that sucks is the entrance is hard to get in and out of, especially during rush hour. Otherwise i am satisfied living here.

Louis is the best! Very satisfied with my decision to move in the canopy.

We worked with Louis today outstanding customer service. We signed. Excited to live at Canopy. We saw 7 apartments. He was by far the best leasing manager.

Louis showed us around and made signing a new lease same day easy and effortless. Highly recommend he’s an awesome and genuine guy just trying to help you as best as possible.

Louis is super nice! I spoke to him in the office today and I felt so welcome! He resolved my issue literally within minutes and with such an eager attitude. He makes me appreciate canopy so much!! Loved working with him :)

Louis answered all of my questions and guided me through figuring out my first apartment. I am so thankful he was able to help and of course the tour was amazing!!!

I am SO excited to move into Canopy next fall. After touring with their amazing staff and talking to Louis on the phone, I knew Canopy was where I had to go. Louis was absolutely amazing making sure we had all of our questions answered and was the reason I have already signed. Thank you and I cannot wait!!!

Louis was very professional during our tour and delivered exceptional customer service!

Louis is such an amazing sales person!! He not only did such an amazing job showing my boyfriend and I but he also related to us as actual people.

Louis was so helpful, friendly, and personable! We would recommend our friends to work with him.

On Valentines Day I had just gotten finished working an 8 hour shift, and raced to the leasing office to sign my lease. I arrived a little after they closed, but thankfully Taliyah was there to help! She patiently helped me with the entire process which I am so grateful for! Her positive, kind attitude made me feel so welcomed and made me that much more exited to move in. I cant speak for the rest of the staff, but the Canopy team is so blessed to have someone like Taliyah working for them. She was very knowledgable, understanding, and stayed with me to complete this process. Overall it was a great experience and Im looking forward to more positive interactions with Canopy as a whole!

Just siged my lease with Louis. This man and the service was absolutely wonderful. Thank you 🙌

Poor service to future residents, bad communication and un respectful staff

Louis is the best Leasing manager I have ever met!! I was blown away by how he handled everything, he followed up when he saif he would! OMG THE BEST!!

Louis made the most amazing boxes for smore night! He went out of the way with the set up and even included a cute sugar cookie and hot cocoa!!! I had such a great time and left pleasantly surprised :)

I met with Louis today to take a tour and it was very informative. He is a super nice guy and even opened the door before I walked into the office. What an incredible representation of Canopy.

Positive aspects: It comes furnished. Work orders are completed on time. It looks beautiful when the surroundings are cleaned.Negative aspects:This is not a place for graduate students, or any adult who wants some quiet. Those in the apartment above me stumped and partied till 2am. When you call the front office, they give you a phone number to a security firm that never picks up. The noise issue happened over a dozen times in one semester. The internet is average at best. The pool is not often cleaned, and was closed most of the year I was there. There was dead roaches in the apartment the day I moved in; I still have pictures which were emailed to the manager.Just like the issue with the noise, the front office is unwilling to get involved with issues that most front office would go above and beyond for their tenants e.g. I always had and paid for reserved park. When I decided to switch to regular parking, I was just told by email to remove the reserved sticker from my car, send a pic, and I wont be charged. The email didnt inform me that there was a regular sticker that needed to be placed on my car even when parking at regular parking spot for tenants. As expected, my car was towed. Front office refused to get involved or even speak to the towing company they hired to tow my car that was appropriately parked in a regular tenant parking spot. These are just some of the many issues I had with canopy.Covid pandemic: As a healthcare professional, I was asked to come to help in Georgia during the times of the pandemic when tens of thousands were dying. I requested some flexibility from management (Cassie Hughes), asking to end my lease early, so I can go help my fellow citizens. I even offered to pay a penalty. She flat out refused, not showing any empathy for those losing their lives during such a tumultuous period. She demanded I pay for all the months left on the lease, and then I can go to GA.My house purchase: I purchased a house, and closing date was 3 days after lease end. I requested flexibility, offering to even pay a prorated amount + any fine. It was flat out refused. I had to get a u-haul in which my belongings were placed while I stayed in a hotel till I closed on the house.Overall summary: I would not live in Canopy apartment. There are better options that enhance quality of life

Louis is amazing! Super nice and friendly

CANOPY does great with communication, especially Louis! He has such a great and positive attitude and is always ready to help. He is one of the mains reasons I signed my lease asap, Thank You Louis!

Shout-out to Taliyah, she is the best! She was BEYOND helpful and accommodating in every way during the entire process of moving in. Louis also gave a courtesy call after moving in to see how the apartment was and if we needed anything which I appreciated very much.

After living at Canopy for about 3 years I can officially say I am so happy I am gone! My first year living here was honestly not bad and management was great, but my second and third year is when all the issues occurred with the new management. This apartment complex has no regard for their residents. They post how concerned they are and willing to fix the situation in Google reviews, but when it comes time to actually help they are everything but helpful. My second year at Canopy resulted in my living for 4 months in my friends apartment at another place because I had the most important exam I was preparing for and could not sleep in my bedroom. Every night my neighbors (upstairs and next door) would blare music, scream, stomp and drop things non-stop from about 11PM-7AM. I called security, non-emergency police dept, reported this to Canopys management and absolutely no one helped me. They could care less! They claim they will put notices on doors, charge fees (per the leasing agreement) and none of this was done when I could not sleep for months in my bedroom. This issue of loud music, noisy neighbors, and terrible management persisted for my last 2 years here and I was constantly spending the night at my friends apartment or partners apartment just to get some degree of sleep. Management (specifically both Malia and Cassie) were so bad at their job that it would take me emailing corporate about my issues for them to see my email or think they responded but really did not.They absolutely do not care about their residents who actually abide by the lease they sign, but will certainly cater to those who violate their leasing agreement every single day. When I would go to the front office and ask in person about random charges on my account or questions about why my charges were so high for particular months the lady at the front laughed and told me I cant do math so I will have to call you later about it. That is your job! You should be able to do math before you charge any resident random fees!! The best decision I ever made was not re-signing my lease. Along with the terribly unsafe location (check out the neighborhood next to the apartment) I can guarantee you that you are much better off somewhere else because you will not be treated with respect here.

Louis is amazing and was a great help moving I

I gave this one star months ago, and my review still stands the exact same. Due to COVID, many students, including myself, have been forced to do online classes. The past few weeks the WIFI has not worked at all. There are not one, not two, but three wifis that are available to us and none of the three work on my phone, TV, and most importantly my laptop. This is the same for my roommates and others that I know in the apartment complex. It is frustrating that I cannot log onto school from my home and have to try to find other places to be able to do so. It is hard to be on campus right now, again due to COVID, so this has been a huge burden. The most frustrating part of it all is that me and my roommates have reached out about this problem many times. Not once has the apartment complex sent out a Mass Media email or a voice message or even an Instagram post addressing the situation, let alone reaching out to me personally the times that I have reached out. I even called in one day and I was told by a worker that I had to contact COX network myself, although I don’t pay COX network or deal with them in anyway, I pay Canopy apartments. This is unprofessional to say the least and very inconsiderate for the audience of students that live in these apartments. But they will call and contact you countless times, day in and day out to resign and make sure you’re paying your rent. Things just continue to get worse.

Louis was wonderful!! I signed my lease today with him and he helped me with all questions and my mom :)

Louis was very helpful with my move-in.

I met with the manager Louis today! He is a very nice guy and I am happy he is here at Canopy. His level of professionalism and customer service is beyond this world. I am looking forward to renew my lease with Louis after meeting him. If he represents the integrity of Canopy apartment, I see a bright future here as a resident. Thank you for making my day walking in to the office today mr. Louis ☺️ #sohappy

I lived at Canopy for 2 years and enjoyed everything about the apartment, the staff and specifically management. They have always been very open, kind and understanding regarding any situation that was brought to them by me. I would 10/10 recommend Canopy to any person seeking an apartment.

Great apartments, dont expect any issues to be fixed or resolved by maintence or the management department

This place is miserable, management is terrible, and I feel unsafe walking around the complex itself nevermind the surrounding neighborhood. Work orders are never processed despite numerous calls to front office.... Takes me getting in touch with corporate officers to get any response. Multiple problems with appliances despite paying a premium price for newly upgraded features within the last 6 months.Pool is disgusting, unclean (green colored) and unsafe to swim in despite the office claiming it is clearity.Wifi is beyond slow and doesnt reach half of the apartment, only 2 of the 5 rooms can maintain a decently consistent connection. Very frustrating considering school is online due the pandemic and I need to leave my apartment to get stable enough connection to attend online lectures. This issue has been going on for last 2 months with no help besides offering to move the router to a different room and changing which rooms get connection.Trash pickup seems to be non existent or sporadic at best. Both trash and recycling are constantly overflowing and littering the entire grounds of the complex.Few residents pick up their animals excrement and I dont even blame them because trash cans for dog waste are also overflowing.When asking questions for charges on account there is a HUGE delay with response.My fire alarms have been having issues for the last 2 months. Warning alarms on 3 different smoke detectors started going off simultaneously in the middle of the night but upon calling for help they decided this was not cause enough to come and fix it. They did not come until eventually all alarms were going off. The most recent solution was maintenance taking all of the batteries out and removing the smoke detectors in every room except the kitchen since this is likely where a fire would occur. After explaining that that solution seemed illegal the worker reluctantly replaced batteries on some of the detectors and left without saying a word about if the job was finished or what state the alarms were in.Emails are unprofessional and untimely. It is very clear that this company does not care for its residents.

They Have Bad Roaches & Not Doing Anything Too Get Rod Od the Roaches ! Maintenance Takes Their Time. I Woudnt Recommend.

Louis was fantastic throughout my application/lease process - he jumped through so many hurdles to make my experience as smooth as possible. Thank you Louis!

Canopy has a great clubhouse which I’ve used plenty of times to create memories with my fraternity. The staff has been great and always friendly with me and my friends. I highly recommend this apartment complex if you’re looking for a great place to live close to campus and close to shopping plazas.

I leased an apartment with Canopy for a couple of years. They were very accommodating and helpful and the apartments were very nice. Very spacious and well-kept. Amenities were also clean and nice.

Took a tour with Louis today! Can’t wait to sign my lease this week and move in in the fall.

Took a tour today with Louis, can’t wait to sign my lease this Saturday with all 3 of my roomies!!!

Great customer service by louys 10/10