My beloved noodles was bit by a water moccasin. And the staff was at the door waiting for me. They took her right back. They kept me informed of her throughout the day. Unfortunately she didn’t make it because her little old body couldn’t take it. And we had to put her to sleep 😭😭but they were so caring and compassionate and made it a little easier during her passing. I will forever be grateful for the love and care they gave her during her last few days of life.

We lost our beloved fur-baby and the staff at BluePearl was amazing. Our fur-baby was my daughters emotional support and she was very emotional upon his death. The staff was very attentive to not only our fur-baby but my daughter as well. James, Shane, Rachel, Lizzie and the rest of the technicians was very empathetic, gave us good resources, showed how much they cared and took care of our baby. Thank you so much BluePearl staff you meant the world to us when we need you.

My puppy went through an incident that resulted in his leg to be broken. I went to my local vet office and they immediately sent us to BluePearl. We got there and had my puppy checked in. Within a few mins we got a phone call with what needed to happen. Everything was going great until they told me it would be 3-5 thousand dollars, not including a 660 dollar over night stay for my puppy, for his surgery. We expressed how much he meant to us and asked for any financial help they could provide or payment plans. They didnt give us many options then they casually tell me wife they can chop his leg off and he will be fine on 3 legs. The doctor even said i have a 3 legged cat he will be fine. I work in a for profit business so I understand the need to have some kind of profit. However when youre charging literally double what the surgeon we found is charging, then we question the reason for being in business. There are real people with real problems that are sometimes preposterous and they need a little help. We didnt want it for free we just wanted to pay it over time. It just sucks to go somewhere with some hope to then get shut down over the need to make 1 dollar. I understand cost of facility and employees and all that, but i also understand that we are real humans who need real help sometimes. Luckily we found someone who cares and is willing to help us out after we explained our situation.

This hospital is outstanding. My pup had to get both of her torn CCL repaired there and everyone, the doctor, the surgeon, the entire staff were absolutely wonderful and helpful. They genuinely cared about my girl and they gave me piece of mine throughout the entire process and surgery. Highly recommend them. I cant thank them enough!

Had to rush my cat in after being accidentally ran over by a car. The staff were so compassionate, they explained everything well, but due to the fact that he is an older cat and he probably wouldnt survive surgery, they let me say goodbye and be with him while euthanasia. Thank you Blue Pearl for taking care of my fur baby, making him comfortable surrounded by the family he knows and loves.

Amazing staff here who helped my German Shepherd through a severe case of colitis. Zeus is very anxious and can be a bit of a handful. They took care of him like he was their own, and I felt good about Zeus being overnight at their facilities. He appeared well taken care of and responded well to their treatment. Their updates and information over the phone from the vets, nurses, to receptionist were all top notch and they answered all my questions and concerns.

August 14th I had to put my 11yr d Yorkie to sleep. She was in so much pain. The staff was very attentive and compassionate to Nahla Bell and my daughter and I. They gave us time to spend with her before the process begin and came in when we were ready. The Doctor was gentle and walked us through what was going to happen when the process started. We are so thankful for the entire team that helped Nahla Bell go to Foreversleep without pain anymore.Thank you so much.❤

We took our cat Nona here because of behavior indicative of illness. Dr. Ashton did a wonderful job of treating her for a fever of unknown origin. Nona spent 24 hours there and we picked her up with meds and well written instructions. Nona has been getting better and stronger every day. We are so appreciative of her skill and the really helpful staff of Blue Pearl. Glad to have Nona home!

These guys misdiagnosed my pets illness. The time it took for this illness to manifest if they had caught it, we couldve treated him and saved his life. They didnt want to do the work. ZERO compassion if they arent sure theyll profit.

This is one awesome hospital they saved our dogs life she had bladder stones in her bladder and it was ready to rupture they did emergency surgery on her remove the stones in about five days later we got are dog back and it looked like she was never in the hospital they were amazing highly recommend taking a dog here if you have a serious emergency they save the dogs life It wasn’t cheap we spent about 5000.00 To save her life here are some photos of before and after

My dog has a torn acl. While waiting weeks for a surgical consultation she tore her meniscus. Now she cant walk at all. We visited the Er clinic today and I was told br Dr Lauren proctor brown orthopedic injuries are not emergencies . My dog cannot walk or squat to pee. She had 4 pills rammed down her throat. Terrible experience. Ill never go back

My cat Bella escaped one day and was attacked by a pitbull that night before we could find him. My husband rushed our baby to Blue Pearl and they did everything they could to save him. Sadly, the attack was to bad but they quickly took the pain away and let my husband be with him in his last minutes. Afterwards they were so kind and really caring. They even sent us a card later in the mail. What an amazing team of people. God bless them.

Our dog Tink was injured while making a road trip across the country and we acted quickly to find a 24/7 Emergency Vet on 4th of July Weekend on a Sunday night. Blue Pearl was the place we chose and we are so happy we did.The professionals here were way above expectations with their level of professionalism and care. Our Chihuahua was a 50/50 chance of making it through the night and with their help and her will to live she has pushed through. You can rest assured your pet will get the finest level of care from each of the professionals at Blue Pearl Specialty + Emergency Pet Hospital in Gainesville Florida. We were involved with all shifts of staff over 2 days and they were all very good!I have included a bunch of pictures of the facility so you can have a better idea of what to expect when you bring your baby in to see them whether middle of the night on a Holiday weekend or just a specialty visit.

Blue Pearl went above and beyond to save my puppys life! The staff was willing to work with us through financial difficulties, even finding a different hospital to transfer us to when we couldnt afford them anymore, and was available at all hours of the day to give status updates on my dogs condition. Thanks to BluePearl, Noodle is making a quick recovery! Could not recommend them more!

Dr. Molstad & her staff were wonderfully kind, knowledgeable, professional, & gentle with my critically ill dog, & very compassionate & informative in their contacts with me. They took time to answer every question & concern of mine, & to explain fully, information about my dog. I couldnt have asked for or received better care, for my dog, the two times I needed their help in the wee hours of the morning, recently.A heartfelt Thank you for your obvious passion for animals & their care & for every kindness given to me & my sweet pup.

Im in the parking lot waiting to get my cat at 5am after rushing him here at 3:30am - Ive never had to use an emergency vet before and was terrified at every level. Everyone here was kind and compassionate and extremely patient. I couldnt go in with him because of COVID, so the doctor called me and went over everything each time there was an update. They made sure I got all his records via email for his regular vet and answered all of my questions. The cost was less than what I expected and completely worth it for the level of care received. Im so incredibly grateful.

We had a wonderful experience with Dr. Mangan. He helped save our very sick kittens eye. He was compassionate and took his time with our kitten and us.

Staff Is Great, Caring And Real Informational, Dr. Has The Best Bedside Manor I’ve Seen In A Long Time And You’d Think Since It’s 24 Hour Emergency It Would Be Pricey Not At All, I Hope We Never Need To Use Them Again ( In A Good Way) But If I Do Ill Be Back For Sure, Thank You BluePearl Dr’s And Staff

My dog, Pasquale is my soul mate, and the true love of my life. Im quite sure I was his dog in a past life...I couldnt be present during his exam, but Pasquale only had good things to say about it later...The communication was superb, and ive never felt more involved in his care before, DESPITE the fact that i wasnt even there with them....Being limited on funds, i was a little worried, but they provided options until we found one that suited both his well being, and my pandemic abused budget. They even went a bit beyond that...Last night, despite limitations, the Blue Pearl staff there at 10:30pm - 12:00am more than proved to me that they cared about my soul mate, and very best friend.This is why I would recommend them to anyone.Extra bonus points and gold star stickers to Emily...

This place is great. Seriously great. This is the second time one of my pets has been here during after hours for emergency care.My senior dog had been ill. Her normal vet hadn’t been very helpful or responsive. I felt like I was bothering them to have them care for my baby. So I called these kind folks and they helped me with a second opinion and diagnosis and then helped explain the options (I knew generally what the answer would be for an 18yr old medium breed dog).Dr. Ashman and the staff were amazing, compassionate, and considerate to both my baby’s needs and our loss. Do not believe the negative reviews. These kind folks were the best to deal with in my time of need. They took good care of my baby and my family in the process.

We brought our 3 year old cat here in August. Upon arrival, It took an hour for someone to come outside to get her (there was all but 2 other cars in the lot)we voiced our concerns that she had been acting strange, stopped urinating earlier that morning, and wasn’t eating or drinking. After 2 hours, the vet called and said he’d need to do diagnostic testing that would cost around $2,000. This included a urinary catheter, clearing of her urinary tract, some x ray imaging, and anesthesia. He said he was sure she had a urinary issue but could not guarantee anything (we’d need to spend the $2,000 in order to get any sort of answers). I understand bills, medicine, costs and other factors. As a triple business owner and chronically ill person myself, I can be sympathetic on both sides. They have a practice to run, but charging $2,000+ to “rule out and/or not guarantee a diagnosis or problem to be solved” for that amount of money is like paying to test drive a car, not purchase it, and receive no refund.We stated from the very first phone call that our budget was not high, that we had just moved to Gainesville, my boyfriend is a college student, and the money we were able to spend wasn’t going to be much. I myself have 2 dogs, one who needed 2 knee replacements back to back. I understand responsible pet ownership and the sudden emergencies and costs that come with them. However inconvenient it may have been, we were determined to get her medical care, but were hoping to not be met with price gauging and fear mongering. After speaking with the doctor the second time, we reiterated what we could spend. He then said “I’m concerned with her not urinating, if she doesn’t urinate by tonight, she will suffer, I then recommend euthanizing her as it will be incredibly painful.” He said the E word more than 4 times in a 15 minute window. Watching my partner break down over the health of his cat (whom he just brought home for the first time less than a week prior) on top of the stress he already had from moving, was heart wrenching. Hearing this doctor say whatever he could to tear our hearts down so that we’d pull any of the funds we had available out. Due to the chain of events that occurred here: the 4 hours in the car, just waiting with no communication.We told them our budget, we understood our limitations and that possible fate of not being able to help our cat, but was met with 4 times our budget, and an “this is the lowest amount of service we can provide, our hands are tied, this is the only way to help her”. Then the incredibly rude service from the receptionists/vet techs, being treated like our time was disposable, it made me come to a conclusion that I know is a heavy one - this place runs like a money mill and they know that pulling at the strings of pet owners will most likely get them what they want. I have a close friend who just graduated from UF Veterinary Medicine, she wanted to quit more than once because the animals suffering and the stern personality it takes to be a vet, was almost too much for her. That is someone who is in it for the animals. I called and explained the entire situation in which she met me with “none of that is necessary, she needed anxiety medication first, cats are finicky and need to adjust to change, they often present seemingly bad symptoms when it’s just run of the mill stress”. That’s exactly what it was, our cat took 4 days of anxiety meds, and she’s perfectly healthy. She peed the next day, and there was indeed: no suffering. There was no blockage, and I’m glad we didn’t take the advice to euthanize her due to our lack of funds to “diagnose her”. We went with our gut. They’ve now proceeded to try and call my partner on a blocked number, why would you think we wouldn’t answer?

They took care of my big boy, we will take both our fur babies here if any other emergencies trips are needed.

Our dog had an allergic reaction to some sort of insect bite or sting. The doctors at BluePearl saw us quickly, did a great job, and the prices were reasonable for emergency services. They let us know that we could get two medications over the counter at CVS for $5 instead of $50 there. Not many places will give you tips to save money! Would recommend.

My elderly dog was injured and after a quick call to confirm they took walk-in emergencies, I was there 10 minutes later. Very transparent about everything. What theyre doing, what theyre suggesting and why, and the pricing, which I might add, is very reasonable. I was actually expecting my emergency visit to cost more than it eventually did. Hold times on the phone while getting my dog in and out were a little long, but thats COVID-19s fault, not theirs.

I have to say, this 24 hour ER was such a life saver. I am from South Florida and in town for my wedding, when my beagle had a GI attack. I walked in and they saw me right away, and I got the best service, attention, and answers. Once I get back home, I will have some additional tests done based on the concerns we received, but amazing service and James, who helped us, made me feel really at ease for coming in at midnight and ensuring everything would be okay and giving us the best options and scenarios. I am sad this happened on my wedding week, but so grateful, we got the best care.

This vet hospital performed my dogs surgery and was informative about the process to a minimum standard. The aftercare charges and follow up procedures switched on us as if they werent even familiar the whole situation. There is a staff member by the name of Angie who has the attitude of a disgruntled McDonalds employee. As long as you get anyone else on the phone it will be sincere and helpful.

I took my 3 year old cat to the Blue Pearl because she was acting very strange. First off, it took an unnecessarily and ridiculously long amount of time. We arrived at 12 noon and didnt leave until well after 4. We waited for over an hour in the car for our initial estimate (after waiting for over an hour for them to even come out and tell us what the estimate was going to be for, which they claimed was because they emailed the estimate. They did NOT email the estimate, nor did they tell me thats what they were going to do). Secondly, when I said the price was outrageous, they said they would see what they could do. The vet called me and told me that my only other option was to provide pain meds and a urinary muscle relaxer in the hope that she would urinate (he claimed he knew she had at least a partial urinary blockage). He then went on to try to guilt trip me into paying $600 dollars to confirm his diagnosis and then $2,000 for the treatment if the diagnosis were true. I told him I simply do not have that kind of money, as is the case with most people.The vet then went on to say I should euthanize my cat if she did not urinate by the end of the night because she should not be in pain because of my lack of funds. I cried on the way home because I was so scared and felt so horrible. I arrived home with my cat and her meds and she was completely fine within hours. She urinated and has been fine ever since. I understand where the vet was coming from, but it felt like I was being guilt tripped into paying for expensive and completely unnecessary testing when simple medication was all she needed. The fact that the vet told me on 4 seperate occasions during our conversations that it was highly likely without the treatments that I would need to euthanize my cat suggests to me that he/ they care less about the animals and more about squeezing vulnerable and desperate people for every cent they have.I am still angry at the anxiety and overall horrid emotional state that place put me in. I hope others do not have this experience, and that it was just a lack of subtly and compassion on the part of the vet. Sadly, I just do not think that is the case. My cat is happier than ever and under absolutely no circumstances should euthanasia even entered into the conversations based on my cats symptoms and behavior. BEWARE OF THE HORRID GUILT TRIPPING AND PRICE GOUGING THIS PLACE IS PARTAKING IN.

The entire staff was exceptional helpful and caring. Throughout the entire visit everyone made our visit comforting during the loss of our Jack.

Doctor Hess saved my dogs life. She is more than just my dog she is a 10 year old friend and really my baby. I thought we were going to loose her. The staff was kind and understood, the doctor explained everything and really care about the situation. Like she cared! That’s hard to find. I owe them my life since that day. I am very thankful to god and the doctor and staff for everything they did. They saved us both that day. Thank you Dr Hess if you ever see this. God bless you.

I have never in my entire life been accused of being rude in public until today...because I questioned their pricing, the procedure necessity and how long survival was post surgery...I was accused of being rude and disrespectful. Then they refused to treat my pet after I signed and confirmed I would pay for the almost $4000.00 procedure and waited in the parking lot for 4.5 hours! I will NEVER seek treatment from either of their facilities again. They told me to pick up my pet and take him to UF which I did. There I was treated like an intelligent human being and I asked the same questions and raised the same concerns there.By the way total time spent at UF before they decided to hospitalize my pet was about 1 hour and it is half the cost!

My best friend my Labradoodle was chewing on a marrow bone and he got it stuck on his lower jaw and I couldnt get it back off, it had lodged itself behind his two lower canine teeth. It was very frightening, and he was struggling each time I tried to remove it.The staff here were very helpful and came out to talk to us in a matter of minutes after we got there. They explained to me that first they will put some Vaseline on the lower jaw and maybe they can slip it off and otherwise they might have to sedate him if they have to cut it with a saw. They took him back and after about two minutes thank goodness they came out and the bone was off! He said we see about half a dozen or so of these per month! They are not safe, he said. These people are magnificent and thank God theres something for pets open 24/7 because it was a Sunday night and no one else was open. Thank God for these folks!

My dog came to Blue Pearl after surgery to remove a foreign body as my vet was not open 24 hours a day. They did such a wonderful job providing him with the best of care and constantly keeping my updated. So grateful!

When my dog was severely attacked late last night, I was terrified and unsure of where to take my injured dog. After a quick google search, I saw that Blue Pearl Pet Hospital was open 24/7 and had an emergency ward. I called the hospital to make sure it was okay to bring in my dog. The woman who answered was very kind and told me it was okay. Once we arrived, both myself, my husband and my badly hurt dog were treated with much kindness and respect. Everything was explained to us completely. When my dog needed to undergo surgery to fix the bite wounds he suffered, Doctor Molstad explained the whole procedure and the expenses more than adequately. The vet tech who helped us was wonderful as well, I am sorry I cant remember her name. They kept our dog from around 10:30 pm to around 6 am. When we picked him up, he was all fixed up and calmer then before. The receptionist, I believe her name was Gloria, was wonderfully kind to my husband and I and gentle with our poor puppy. We were given instructions and medications we needed to care for our dog and everything was explained to us. I am so grateful that I chose this hospital as I feel that they gave our beloved pup the best care he could have and their kindness was a great comfort to me after the traumatic attack. I recommend them to anyone in crisis who needs expert care for their animals.

My family and I had adopted a lovely Siamese kitten (after having lost a beloved cat to sarcoma weeks earlier), and it turns out he was sick. We had him for a week and tried everything we could to save him. He was at BluePearl in Gainesville for over a day, and everyone there was so supportive and kind. I thought that the ending bill would take all of my savings, but they were generous there as well. They helped make a horribly painful situation easier, and I am very grateful.

This hospital stopped treating my mothers dog to go treat one of the 2 dogs that came onto her private property today and attacked her and her dog. The vet seemed like my moms dog who is in very bad shape from the attack was less important then the dog who attacked it. This is unaccapte and very unprofessional. Imagine if a hospital stopped treating your kid who might not make it to go treat the person who almost kid your kid. I can not believe this. Will be contacting the news about this.

Dr Smith took care of my post op baby girl and I will never forget her calm demeanor and positive way of communicating during a time my mind was in a panic! She was upfront about pricing and let me know she would inform me of any further treatments needed prior, so no surprises. I cant thank her enough!! I hope they realize what a caring Dr they have, I will be referring to BP because of her!!

Great place! Clean building and amazing staff.Gotta give them 3 stars though because they up charge everything since theyre an emergency 24/7 location. They charged $43 to measure blood pressure, my friend in vet school nearly peed herself laughing when I told her that price. But they saved my kitty when he was in a tough spot so I still like them.

I went here after my dog continued to vomit up blood. They performed xrays and all kind of test and couldnt give me answers as to what was wrong with him. However the vet tech that continued to call me kept pushing for surgery. Starting after they cut the dog they could see something and they not for 4300. At one point the man began telling me my dog would die and not make it through the night. I went to jonesville animal hospital after paying blue pearl close to 800 dollars for about the same price and even more services I got a caring doctor who was much older and experienced. She said no to surgery as it wasnt needed at all. Checked in with me for every procedure to let me know how my dog was doing and when I picked up my dog later on that day he was almost brand new. She was sweet and caring and was not trying to get over during a horrible time for a dog owner. Im so thankful that my baby is better and can honestly say though its not all of Blue Pearl Staff their is defiantly a history of them over charging people and forcing surgery for no reason. Beware!

This place is beyond better than any vet I’ve been to. It was worth the 2 and half hour drive I made to get my baby seen about. If you go to a blue pearl go to this it’s worth it, the staff is amazing, over the phone is amazing, and the vets are top notch. Take your pet to a specialist before you do a regular vet if it is serious health issues. My vet here was Dr. Sabatino she was amazing. They kept my dog Theo for over 5 hours and evaluated him amazingly. When Dr. Sabatino called me over the phone due to covid she was very informative and suggestive of treatment medication for my dog. She stayed on the phone with me for over 30 minutes and even called prescriptions in to websites to save me money from buying it from them. When they brought my dog out the assistant took the time to explain my paperwork and everything, even after I talked to Dr. Sabatino. The desk ladies were very polite over the phone and even sent my dogs medical records to other vets in case I was to go to them. This place is 10/10 and VERY PROFESSIONAL!!!! I wouldn’t want him to go to anyone else!If you call ask for Angie she is the sweetest lady over the phone!!!!

Its nice to see lots of happy stories in the reviews. Im sorry to report that was not the case for my family.We took our dog Milo in on the afternoon of 7/30/2020 after he encountered a rattle snake on a walk. We asked BluePearl to check if he had been bitten as its one of the few locations in Gainesville with anti-venom. BluePearl reported no snake bites. The next morning Milo collapsed and it was too late for UFs vet to do anything. Unfortunately, the story is that simple.When management responds, if they respond, please dont give sorry to hear about this, PR-friendly crappola and ask us to verify the appointment. Take responsibility and make sure you actually check for snake bites thoroughly. This absolutely could have been prevented.I strongly encourage everyone to go to UFs 24-hour clinic even if its a farther drive.

Thief’s !! This ER killed our dog and offered us zero answers we have another dog living in the same vicinity an her life is currently at risk they charged 4000$$ for NOTHING During a pandemic they charge 4000$ for absolutely no answers their services rendered worthless.I would not send a sick animal here.

On Saturday night my 5 month old French bulldog was rushed to the emergency because of something she ate that was choking her. When I arrived there the staff was waiting and ready to go. They had to do an emergency endoscopy to try and remove whatever was lodged in her esophagus. They called in a specialist that at almost 11:00 PM on a Saturday night rushed out and did an hours long procedure to save my dogs life. Not only was the staff great but the pricing was more than fair. They even call and follow up. I really appreciate everything that they did. Thank you again.

My experience at Blue Pearl was beyond extraordinary. The staff brought my dog into the back within the first minute of being there and had a fairly easy form to fill out for first-time patients. I was asked permission before anything beyond examination was performed and was quoted two separate prices: one for recommended treatment and one with additional suggested treatments. Their pricing wasnt outrageous compared to your average vet visit considering mine occured well past regular operating hours for a veterinarian. Dont hesitate to bring your wounded pets here when they are in need of quick and affordable urgent care.

I want to thank and commend the staff of BluePearl Pet Hospital in Gainesville. We were recommended to them from our primary vet when our dog, Xena, tore her cruciate ligament. We initially called UF Animal Hospital and were told that they would be unable to see our dog for three months. BluePearl got us in the next day. Their staff is both friendly and professional. From their front desk staff to their nurses and surgeons, their staff helped guide my husband and me through the stress of having an injured pet.Xena had surgery with them, which was scheduled very promptly after our initial visit. Throughout her four different appointments, BluePearl staff continued to impress me. While I hope I dont have to use their services again (Id rather not have another injured pet!), Im glad to know that if I do need them, then their wonderful staff will be ready to take care of Xena. Thanks BluePearl!

Of course my dog got sick on Christmas Day, so I brought him here due to our vet being closed. I wouldnt have brought him on Christmas Day at all if I wasnt concerned for his life.There were several dogs in the waiting room. I work as a nurse in the Emergency Department, I know and understand wait times can be lengthy. I also understand the triage process. My dog was about 1 and a half and having an acute, life threatening illness. Many dogs were called back before us for chronic issues. Stable dogs that appeared to be content sitting in the waiting room. I know this because I was in ear shot of the front desk for the screening process and I could hear the owners tell the tech who came out to get them. My dog was actively vomiting blood and pooping blood while we were there. And each time I informed the clerk at the front desk. Still they brought back (and not to be mean towards other owners, or state that their problem wasnt a problem) my dog hasnt eaten in 3 days or this patch of skin is itchy Until I finally burst out in tears stating that my dog was going to aspirate after I had to scrap the blood and sticky saliva out of his throat because he was so dehydrated and was choking on it. Only then did they bring him back. We waited about 2 hours, which felt like an eternity.This is not a complaint about wait time. This is a complaint about the triage process and recognizing acute illnesses vs chronic. And if there isnt a triage process in place, maybe there should be.My dog had to stay the night for fluids and IV antibiotics, and the vet told me when he was being discharged that if he was not treated he would have died.I do think the care they provided my dog was excellent once he was seen. They gave you a sheet of the rounding they do every hour, the medications and the times given and being a nurse, I loved it. My dog came back to me like a new dog. The vets and techs there know what they are doing when they are treating the animals. I would return there if my vet was unable to see me.

I dont typically write reviews unless I feel passionate about my experience. My dog was in a tragic dog fight and we needed to rush her to an emergency vet. Ive had many encounters with veterinarians, and Dr. Smith was hands down the BEST human inside and out. I cant really even put into words how caring she was for me, my family, and my animal. We ended up having to euthanize our sweet girl, and Ive never been so at peace at such a difficult time-thanks to Dr. Smith. You dont find people like her, let alone a vet. If you ever have any pet needs, I HIGHLY suggest taking your animal here.

This place has the best people working there.i just found this place last night when we had to put our beloved pet Sadie down,I wish Id had been coming here sooner.the compassion they showed me about my dog was so so helpful to me. YallY will never know how much you helped thank you from the bottom of my heart....

I have been here a year ago with a friends cat and he had good care. 3 weeks ago I took my dog there who was on insulin for several months. Unfortunately she had kidney failure which they diagnosed quickly. Everyone was so compassionate and caring with her transition to the other side. Thank you so much!

The worst customer service. The receptionist is very rude and not helpful.

Affiliated Pet Emergency provided amazing service to our dog Mousse last night. We dont live in Gainesville but while visiting home for Christmas our dog got a pretty good size cut on his leg. The staff was absolutely wonderful in caring for Mousse, but also in communication to us for his care. The exceptional service we received happened before we even got there, when we called to see if we could be seen and they let us know to come in right away and that they would begin prepping for him to see the Dr. They clearly listed and informed us on each step they would take to treat him while being very open and up front with any charges for the services before providing. The doctor set a goal of having our guy out in 2 hours pending any urgent arrivals (it is an emergency vet after all) and so we left to get dinner. Before we were done we got a call that our baby was ready! Mousse is home now, happy and healthy - and we are all back to enjoying the holiday with friends and family! A big thank you to the team there and Happy Holidays!

I have been meaning to post a review for quite some time but it keeps slipping by me. After our lab Carly ate an entire bar of soap made with essential oils and proceeded to become very ill one night, we had no choice but to take her into an emergency vet. We were thrilled with the care she received while there. The vet was very attentive and thorough, while being loving to our dog. After an overnight stay for treatment, she was discharged the next day and was a new dog. Im grateful for their services, and for helping us during a very scary event. We wouldnt hesitate to use them again, and will if the need for an emergency vet arises!

My little Boston Terrier saw the ophthalmology team for elevated pressure in his eye. Dr. Mangan was extremely pleasant and patient and was willing to spend as much time as we needed to understand our options to treat the glaucoma causing Murphys discomfort. After the consultation, multiple tests, and two take-home medications, my bill came to $187. I was very surprised; I never seem to get out of my regular vets office for under $300 when we have issues, so this was just a wonderful experience all around.

Beautiful and compassionate veterinary care! Was visiting with Lap of Love Veterinary Hospice and they were so friendly and professional! Love!

So glad i found bluepearl after hours pet clinic. My kittygirl was so uncomfortable and the took care of her quickly and compassionatly, dont hesitate if you have a sick pet after hours and your regular vet is closed

We just had our pet Paco euthanized. We have never received the courtesy and treatment from a Veterinary as great as we received today. Two weeks earlier, we had him in to see what was wrong. After a complete examination, we received in-depth information on the vets opinion as to the problem and we decided to try a couple of medications to see if they would improve his quality of life. Unfortunately, they did not work so the decision today was to euthanize. Dr. Olivia Pittillo, in consultation with the surgeon, Dr. Eric Herman, were the most courteous and considerate Veterinarians we have ever encountered. We have nothing but the highest regard for Doctors Pittillo and Herman and their staff and recommend them highly.

By recommendation from my primary veterinarian I visited Blue Pearl Vet Hospital in Gainesville, FL with my 7 yrs old cat. The amount of time before I actually saw a vet was excessive being almost an hour. The vet I saw was nice, however did not exhibit a professional appearance. Dingy white coat with worn holes in the elbows, she just looked terrible. My cat was being seen for difficulty breathing and nasal congestion. I agreed to bloodwork, and radiology (x-rays) that was fine but the vet insisted on echocardiogram of my cats heart. Not necessary but allowed anyway. The x-rays required to be sent out for reading at an additional cost. Really, radiology cant be reviewed in-house? They wanted to do an $1,800 ultrasound and I said no.The U of FL Small Animal Specialty Hospital charges $1,200 only 8 miles away that is $600 LESS. I would not recommend Blue Pearl whatsoever. I know they are a franchised owned mega corporate hospitals and they have specific criteria they must adhere but they do not put the owner or animals first. They are interested only in racking up money! This was the second cat over the years that Ive taken to Blue Pearl of Gainesville, and Ill never take another! Never.

This hospital truely cares about giving their patients expert care. They are compassionate about how they present difficult information and they take the time to fully explain what is going on with the animal. I brought my dog, Dexter, here for an emergency spleenectomy. He was seen right away and my doctor, Dr. Luria, kept me informed of everything that was happening the whole time he was there. I was emotional and she was supportive of giving me time to make informed decisions. She was incredibly understanding of how difficult the whole situation was for me. He had surgery overnight and my surgeon, Dr. Herman, let me know when Dexter went in for surgery, he called me as soon as he was out and told me about the procedure. He gave me the time to ask any and all questions I had (even though it was 4:30 am). As hard as that night was for me, I felt I had Dexter at the best place and I knew that he was receiving the best care he could get. During his stay there post surgery, I was allowed to visit any time I wanted (I called first to make sure) and I could call and check on him at any hour day or night. I will be doing treatments that Dexter will now need for hemangiosarcoma with Blue Pearl and I am comforted knowing he will be in the most capable hands. This place is amazing. All of the staff is kind and compassionate, not just the veterinarians. I cant say enough positive things about Blue Pearl.Post emergency, Dr. Sabatino of Blue Pearl is now currently treating my dog for hemangiosarcoma and I know he is in the best possible hands. She takes the time to listen to my questions and makes sure I understand everything. She will call me to check on Dexter in after hours and will also listen to any ideas that I have that could be potential options. She has gone above and beyond to help us with this terrible cancer and I cant recommend her and Blue Pearl more. They are always friendly and you can tell they love your pet the minute you walk in the door (all of the staff)! Going to the hospital with a pet is always an awful experience because generally it is an emergency. Blue Pearl makes that situation the best that it can be and your fur child will be in great hands with anyone there.

Fast service (cat issue after hours)...thorough. Dr Smith is great ( there isnt a sad cat emoji or else I would use it).

To lose a pet is never easy, but this center made the process a little bit better. Around one in the morning, I had to find somewhere to bring our long time family pet to be put down. The front desk personnel immediately answered and assured me that we could walk right in. Once there, the woman upfront helped me fill out the paper work and was so caring. She listened to my stories and was so sweet while I cried my eyes out. She brought me into the comfort room and minutes later I was allowed to hold my cat. The staff gave me privacy as I was saying goodbye. The veterinarian came in and explained the process of what was going to occur. She walked me through every step and made the actual procedure easy on me and my cat. Afterwards, they allowed me time to compose myself and say my final goodbyes. They all grieved with me and I could see that this is more than just a job to them. They gave me a beautiful box and I was able to take her home. The whole process took a little longer than an hour, but it was filled with such support from the whole team. I wish I had gotten everyones name so that I could thank them all personally. I honestly couldnt imagine any team being any more considerate to me. I will be forever thankful to each and every one of them. I know Mary was thankful too.

My daughter had to take her dog here for emergency care. From the time we called them until the time she walked out their door they were all professional, respectful and very understanding. Although, didnt get to bring her furry baby back home they helped her by giving her the correct information about his illness that allowed her to make the decision not to allow him to plbe in anymore pain.

UPDATE 14 May 2021: Dropped a star from the rating and thinking about dropping another. New phone system seems to be designed to prevent you from talking to a real person. Voice messages and e-mails fail to receive timely attention, if any reply is made at all. Promises regarding follow ups to messages or conversations are not kept. Repeated *patient* inquiries are required before they respond to requests from pharmacies to confirm or renew scripts. Both the professional staff and the back office are guilty of these failings.ORIGINAL REVIEW: Meh. Definitely not up to national standards for Blue Pearl. The staff certainly cares about the animals and the care appears adequate but less than fair communication between front desk and clinicians. Requests regarding contact with owners are often not honored -- is it so difficult to leave messages for both halves of a working couple these days? Or even *one*, when a callback is promised? Absolutely ridiculous they cant separate dogs from cats in the waiting area (though it can be a challenge when so many dog owners refuse to keep their pets on a short leash). Another review suggests the vet school at UF, certainly the best choice in the area, but theres so much demand for services at UF its tough finding someone taking new patients. BTW, be sure to check/count your pills before leaving BP.

While APES was quick to see our dog on 8/13/16, we got the distinct impression that they were more concerned about how much they could charge us than actually finding out what was wrong with our pet. We made it clear that we were traveling 90 minutes to their clinic but their only comment upon being told that we were on our way was to state that their initial exam fee is $109.00. I was also not very comfortable when they would not do the initial examination of our dog in front of us and instead immediately took her to the back of the clinic.Turns out that our dog had Ehrlichiosis, (something detected within the first 10 minutes by our Vet) which is not very common but can easily be detected with a simple blood smear, which really should have really been an automatic test given that our dog was slightly anemic but showing otherwise healthy organ tests through the blood work. It really did not seem like the attending Vet wanted to give her an IV (to help with her dehydration) unless we left her overnight and only did a fluid pouch and an antibiotic injection when directly asked to do so.Again, the staff was friendly but it seemed like the clinic was more interested in how much money they could collect for their services instead of trying to see what was wrong with our dog and devising a treatment plan.

When you first go in they separate you from your fur baby saying they are going to get their vitals. The vet cones in next saying they have done an exam on your baby and this is how many HUNDREDS of dollars it will cost take take care of the problem. I did not see an actual exam but they charge $125 for it. Then they chargé $183 for a blood test which they say is necessary. I will NEVER take any of my fur kids there again. Its all about money!!!!! This was my first experience there and my last.

Went in to euthanize a 16 year old pet having seizures. They never gave us pricing up front. Uponleaving, we were presented with a bill for almost $400! Charged for things we never got nor requested. Last year we only paid $185 for a 100 pound pet. Now $400 for an 11 pound dog. We always have our pets cremated, and the cremanes delivered to our primary vet. They refused. Icalled the cremation facility myself and arranged the delivery. They made a stressful situation much worse. Do yourself a favor and go to UF Emergency Hospital. I certainly will. One star is being generous.

Many thanks to Dr. Sabatino for continuing care for our dogs after they were seen at the emergency clinic the night before for snake bites. It was nice they did not have to transfer across town and received a couple days of care until they were well enough to come home.

If you have an injured or sick animal, especially snake bites this is the first place you want to take your animal (24/7). This is a life saving place for animals mainly late at night, even 3:00 or 4:00 A.M. We trust the doctors and staff to treat our AKC registered dog for emergency care.

AVS in Gainesville is the most wonderful vet hospital. Dr Sabitino and the entire staff are awesome . They are the most caring people I have ever met. They have been caring for our baby as if she were their own.We are not through our situation yet, but I know our Fur baby is getting the best care possible.I will always be grateful to them, and I will support them in anyway I can.

Really took the time to explain my pets conditions and my options. Very sweet towards my puppy. I felt comfortable with their care

Dr Sabatino and the entire staff were very kind, sweet and compassionate during our time there with our sweet little Izzy. We are so grateful for their gentleness and attention shown to our little girl to the very end. God bless you all at AVS.

So now that I have my dogs ashes safe at home with me, I have to worn you never to go to this vet.We arrived at the vet around 10pm. The staff helped me get our dog onto a stretcher. They wheeled him into a back room and they stopped me from following. They said I wasnt aloud to go into the back room with him. I thought, ok, they will just take his vitals. Then we did all the paperwork and waited...and waited. We were the only customers there so I couldnt understand what was taking so long. While I had to sit there listening to my dog cry out in pain while muzzled, the vet techs and the girl behind the counter were making jokes, playing around, and were COMPLETELY inconsiderate. My husband and I were pacing the lobby in tears and while they laughed and fooled around. We waited over 45 minutes to see our dog! I could have sat with him and comforted him, but instead, I had only minutes to say goodbye. When they finally brought him into a room, I took his muzzle off and his lips and tongue were so dry. He looked so stressed out. He had nerve pain and insisted on trying to get up. What did they do, tie him down in the back? I know damn well no one sat with him that whole time.  After we put our sweet Judge to sleep, all I could hear is everyone still laughing loudly. It boiled my blood. Have a little respect!!! The girl behind the counter was the worst. As we were paying and balling our eyes out, she could care less and thought her jokes to the boy next to her were more important. As we were leaving, she did say, Oh yeah, sorry about your dog.  We own a rescue and have been to so many vets. I will say this one was by far the worst, filthiest, inconsiderate place I have yet to see. These kids need to go back to college and rethink their profession because this is not for them!!Last night as I was picking up his ashes, I saw a vet tech come into the lobby and tell a customer they were ready for her to see her dog. She was able to go back into the room that I was forbidden to go in. I dont know the story behind it. But that made me even more angry. I asked the girl behind the counter if I could get the names of the people that worked the night I was there. She just shrugged her shoulders and said, I dont know, I just fill in here.   Wow...just wow.

They were very very Helpful in the emergency I had with my Moms dawg.

3 surgeries and a year and half later our pup is still in great shape. I feel confident in the doctors abilities and thankful at what great care they, and the staff, provide.

I came with my dog and they gave me a straight answer. Plus they told me how to fix the issue! I love them!!!

Per recommendation of my Banfield vet, I scheduled an appointment with AVS for my cat who had a cancerous mass on her face. Dr. Herman and staff were very kind to me, especially when I broke down crying because the first cost estimate they gave me was beyond what I could afford (and I thought I could do nothing to save my cat). The nurse, I feel horrible for forgetting her name, handed me tissues and gave me a hug. After some computing they offered me the next best option, which was within my price range. We went through with the surgery and my cat had her stitches out yesterday. Wearing the cone made her sad but that couldn’t be helped. Can’t speak for the emergency services (which I’ve never used), but with scheduled appointments, this place is wonderful. AVS made a traumatic experience for my cat (and let’s be honest, me too!!) as positive as possible. All the staff kept complementing her personality and fur color, I like to think she could feel their good vibes when she was in the back without me.

This Vet should not be in business. They dont care about the animals. I took my dog at 3am to n an emergency. The first three ng I said was DONT LET MY DOG SUFFER. IF ANYTHING HAPPENS PUT HER DOWN IMMEDIATELY. What did the they do. come back out 15 minutes later and stood there explaing what was wrong with my dog. While my baby laid in a room alone, because they would not let me in the back with her, she laid alone locked up in a seizure while they slowly explained what her problem was. I hate this Vet and it makes me sick that she ignored my wishes and let my baby suffer. They suckkkkkkkk. And its wrong that they will not allow you have n the back with your pet that at their time in their short lives need you with them the most.

If it werent for AVS and Dr. Sabatino, our boy wouldnt be alive today. My husband and I had to rush our little cat to the ER when he became extremely lethargic a few weeks ago. It turned out he was going into liver failure and they had to keep him hospitalized for four days. During that time we were able to visit him at all hours of the day or night we wanted to and we constantly called and immediately got updates. The night doctor, nurses, receptionists and Dr. Sabatino were all extremely caring and took their time explaining everything. They were up front about the pricing on everything and gave us options. We have gone back a few times since then and they know us and our boy by name and make us feel like our baby is the most important pet in the world :) I cannot express enough how grateful we are to have a veterinary office that cares so much and was able to support our little baby in the way that they have been. Thank you, AVS for giving us the joy of having our boy back and healthy.

Everyone was so compassionate when we had to have our elderly chihuahua put down. If we have need for an emergency vet again, they will be our choice.

Competent, Very Espensive, but lacking efficient communication with pet owner.

My Australian Shepherd was cared for by the very best team of dedicated staff.

My daughter took her dog a puppy to your place of business last night; she explained the symptoms - this pup was NOT tested for parvo when there was a chance he was positve; he had to wait 18 hours for treatment; then at a vet this am he tested positive! He now has a 50/50 chance when you did all the other testing, x-rays and took her for 1500!!! But never tested for PARVO! Now you have decontaminate your facility. A cheap parvo test should have been done first! And to top it off, she was there for about 5 hours! Not acceptable. Seems like all you wanted to do was run up the bill. Shame on youShame on YOU!

On October 2, 2016 I took our 17yr old Min Pin to Affiliated Pets. He had a lot of swelling in his face that came on quickly. The 6 months leading up to that date he was in and out of our local vets office with many health issues. After talking to the vet, and my husband, we decided it was time to say goodbye to him. The vet, techs, and front staff were very understanding. They handled everything in the privacy of a back room and our vet, Katie, was wonderful through the whole ordeal. I told myself that if I was ever faced with making that difficult decision again for our other animals, then I would take them there. Fast forward to the last week of November. Our 14yr old Pomeranian was diagnosed with IVDD, kidney failure, and bladder cancer. Our vet said to take him home, give him lots of love, and once again say goodbye to another one of our furry family members. On December 4th I took him to Affiliated Pets. Anyone who has ever had to make this decision knows just how gut-wrenching it is. With that said, I walk in with my little guy and sign in. I called ahead but also told the receptionist again why we were there. Immediately I could tell that she was indifferent. I dont expect anyone to cry over the decision I made to put him down. They havent spent the last 14 years with him. I do however expect sympathy. Not someone who wants to go over the paperwork, that comes along with euthanizing an animal, like Im buying a car. Im fighting back the tears while she does this in front of everyone in the waiting room. The moment she decided to tell other patients why I was there- I lost it. She had absolutely no regard for my feelings or keeping the matter private. Not a shred of decency appeared until after I let her know how I felt. Suddenly Im told Im very sorry, let me get you in a room. I said were done here and I left with my little guy in tow. Tomorrow I say goodbye to him at our local vet. Its not broadcasted there. In fact they have a candle in their waiting room with a sign beside it.. it says “When this candle is burning an owner is saying goodbye to their pet. Please speak softly and be courteous during this difficult time.” Maybe Affiliated Pets could learn something from them.

After voicing concerns of my sisters 6 month old puppy having parvo or potentially having injusted a toxic plant and listing off the symptoms they wanted to do blood test then treat. Parvo test was not something they screened for. $2000, 13 hours and moving him to our personal vet later a test was given and with in 10 minutes we were told he was Parvo positive. We are now going into day 4 of treatment at our vets office with strong hopes he will make it but we were taken for our money and more importantly our fur child had to wait almost an entire day for the proper care. Simply because the staff failed to test a puppy for all the signs of parvo even after it was a suggested concern.

I will do a complete post as soon as I can. Dr. Daw and the two ladies were helpful and caring.

I am very unsatisfied with this emergency service center. Too bad more are not around. I was out of town and had to have someone else take my little dog in for emergency care. The dog had an acute swelling to the eye with the 3rd eyelid protruding out. The vet noted the dog was in pain and gave NO pain medication at all. I have called for a manager/boss no one is available and no one will call back. Unless my dog is bleeding to death I will never go here again. They are uncaring people!! Dogs cannot talk, my dog was in such pain with such pressure in the eye she could not walk and NO PAIN MEDICATION given. I had to go to my vet the next afternoon upon returning from out of town to get PAIN meds and my vet COULD NOT BELIEVE they gave her no pain meds. AWFUL AWFUL AWFUL

Very professional. Took very good care of my dog during his surgery

I took my 8 year cat Smokey into APES late Sunday night. He had a bloated stomach and in severe pain. They took care of him and explained the procedure and what was wrong with him. It has been a few days and he is acting like himself again. Thank you from the bottom of my heart. I will highly recommend this emergency clinic to all of my friendsDanny Myerow

Back in February, I took my mini yorkie, Buttercup, to our regular vet because I was concerned about her belly feeling lumpy. They did X-rays and told me it was a closed pyometra (her uterus was full of fluid and if it burst, it could be fatal) and that I should take her to Affiliated Veterinary Specialists so I did. AVS confirmed the diagnoses and said surgery needed to be done immediately. They did surgery on her that same night. They called me when they finished with updates, they were excellent to me and my fur baby until I went to pick her up the next afternoon.They gave me three medications for her, including a narcotic, along with the instructions. The narcotic dosages seemed unusual to me but they assured me they calculated the proper dosage in regards to her post surgery weight of 5-lbs. I took her home and kept an eye on her all night. I gave her the medications per their instructions. I took her back that same night around 11pm because my fur baby was jerking around after I had given her the narcotic and I had no idea what was going on. They told me, just to give her some time and she had relaxed about an hour later and sent us home. I continued to give her the medications as instructed. The next day, I get a call from AVS saying they gave me the wrong narcotics. The bottle said each pill was 10mg, turns out they were actually 50mg. I had been overdosing my 5-lbs mini yorkie because these “professionals” not only gave me the wrong dosage of narcotics but also labeled the medication container wrong. They told me to start cutting the pills into 4 pieces. They’re lucky they somehow figured out this colossal mistake before anything fatal happened to my dog. I wish someone could explain to me how narcotics are accidentally dispensed incorrectly. I was livid after that phone call. Thankfully, my little baby is thriving and doing well after all of this but I would never go back nor recommend this place to anyone else.

If your pet is critically ill, please consider the only critically ill pet unit available at UF. The specialists at AVS are not trained in critical care and therefore do not know how to manage critically ill pets. Please consider before taking your beloved pet.

We took my boyfriends cat, Ash, in at 9am. He was having trouble breathing. By the time we got there he was almost dead. They immediately rushed him to the back and all hands were on deck. Dr. Daw did everything he could to bring him back. Before they could ask if we would allow CPR he tried it and didnt charge us. We didnt get the outcome that we hoped and Ash didnt make it. But what really made the difference was that Dr. Daw went the extra mile to figure out what was wrong. He did an x-ray and found out Ash had fluid in his lungs, probably from cancer, and that even if we brought him in sooner, he still might not have made it. I would like to thank Dr. Daw for giving my boyfriend that closure and doing everything he could to save him. It shows that they really care here, not only for the animals, but for the owners, too.

Took very good care of our dog and the surgery went well.

My 5 month old beagle puppy was bit by a snake the other day so i rushed him to the vet i was told that he would need to go to apes and get antivenom. He seemed like he was declining fast he was no longer the pup that i knew. So we got to apes and the staff were fast on their feet to get him in the back and start treatment. They were very friendly and caring. We were finaly taken to an exam room to go over the treatment plan for our little pup. (who we werent even sure if hed make it )Dr. McClain came in she went over everything and wanted to keep him over night to monitor and give fluids as well as needed meds she was one of the most friendly drs ive ever met! I felt safe leaving him in her care. But when we got the estimate for everything i thought i wouldnt be able to leave him there or get treatment because i honestly didnt have that much money i told the tech how much i was able to pay and they took $500 off so they could do what they could to save my baby! Im forever greatful for the techs and staff they were awesome and the dr. and reception kept me informed on his improvement. THANK YOU APES YALL ARE AWESOME AND YOU SAVED MY BABY!!!💖💖

I have been taking my dog there since 2013 where she was diagnosed with lymphangiectasia and IBD. In addition, she has had surgical biopsies done twice and shes had multiple eye issues. She has been seen by every veterinarian and tech there over the years. I can say without hesitation, it is the best care anywhere. Professional but caring and empathetic. Have I waited. From time to time, yes. In all medicine emergencies happen and animals get into crisis just like people. These animals are here because they already have a serious condition. I dont mind waiting occasionally because when my dog is the emergency I am grateful they are willing to see her. Has it been expensive. Yes, as is all healthcare for people and pets. She couldnt get pet insurance coverage because of pre-existing conditions. But she is still with me because of their expertise and knowledge and commitment to their patients and clients. And her being alive and doing well is priceless to me. It will be very difficult to go back to a regular vet practice some day because I have never experienced a better team at any practice either in Gainesville or Miami.

Negligent. We took our sick puppy in and after approx 2 hours was told he had an upset stomach. Because our pup Toto was fully vaccinated he wasnt tested for Parvo. We followed up with our regular vet (Addison Animal Hospital in Lake City) and was told the same thing. The fourth day of illness, after I suggest Parvo, he was tested and supposedly treated, unsuccessfully. A simple test that could have possibly saved our pets life was not performed by either facility. Money will not bring our fur baby back but I asked Affiliated Emergency Pet Services about reimbursement of the $2000 we paid for Totos care and was told they would have someone review it. In the meantime, Im being charged for cremation. Save yourself and your children the heartache and go somewhere else to have your pets cared for.

Yall are amazing I called your 24hour line at 11:30pm from south Carolina (BC no veterinary clinics would answer in sc at that time) I explained I had a 16 year old american bulldog that was scheduled for euthanasia the following day, and had to ask a question about medication to keep him comfortable in his last hours, the lady was sweet,understanding and didnt give me the old hes not a patient of ours so we cant give advice crap..just kindness and understanding, great advice ..he was comfy and slept well threw his final night with us ..CANT THANK YOU ENOFE ..

Do NOT take your dog in on a holiday. They do not have enough staff to see animals in a timely manner. The receptionist was rude and nobody provided me with any update. When I first arrived, she was more interested in taking pizza back to the staff than with talking to me. I ended up leaving in disgust after waiting 2 hours and waiting another 45 minutes in an exam room. I was told there were more critical patients ahead of me, but I was never given updates on how long things would take and the staff didnt seem to care that my poor dog was throwing up all over me or that my dog and I arrived in an uncomfortable state since he had gotten sick in the car, which left a mess all over me and him.When I was about to leave, the receptionist told me that my dog was next in line. She made no comment that I would end up getting stuck in the exam room for a long time. The tech took my dog away and came back in 10 minutes, saying that the vet would speak to me and give me an estimate, whatever that means. I didnt see her again and waited for my poor shivering chihuahua until he threw up on me after we were ignored for so long.When I confronted the receptionist after being in the exam room for over 45 minutes and telling her that my dog was throwing up everywhere, I was told there was only one vet on duty and that we triage (something she liked to repeat every time I asked what was going on). When I requested a manager, I was told there was not one on duty and that I would have to e-mail. Thats all fine, but the real problem isnt triage, its a lack of staff and resources and a lack of supervision. AVSs mismanagement of staff became my problem.When I went to the UF Small Animal Hospital, my dog was seen immediately and ended up being admitted, which tells me that my dog was way more ill than the incompetent staff at AVS seemed to think. So much for triage! The staff at UF were way more professional and thorough as well and made me feel way more comfortable.N.b. My previous visit a few months ago in the middle of the night DID go a lot better, but that was not on a holiday and there were actually competent staff on duty. I would not recommend this clinic because of the inconsistency of level of service. If your dog is not in imminent danger of death, go to UF Small Animal Hospital instead. They are much better equipped and have staff who are much better trained.

Excellent and professional care. Thank you for your help in a time of need for our Jack Russell, Lexi.

Checked my boys eyes and vet was amazing and nice

Love the staff. So caring!!

Please read before allowing your pet to have surgery at Affiliated Veterinary Specialists (AVS) in Gainesville!! My dog had surgery for a ruptured cruciate ligament in the knee (TTA). Her right leg was done first by Dr. Aragon, who is board certified, but no longer practices in Gainesville. Surgery on her right leg went well with little complication. However, Dr. Herman performed the same procedure on her left leg two months after the right leg, and there were multiple complications.Dr. Herman is NOT board certified (When a veterinarian is board certified, they are TRULY a specialist with extensive experience qualified by a difficult exam). When I asked about his certification, I was told he was preparing to take it and had to complete a research paper before he could. In the subsequent procedures performed on my dog, it came to light that at least one part (and arguably multiple parts) of Dr. Hermans procedure was not done properly; recognized by multiple board certified specialists. I realize that there are no guarantees for any surgical procedures, and that they all come with risk of complication. I also acknowledge that everyone was initially helpful and I was given discounts on the follow-up procedures that were recommended. When I knew mistakes were made, I eventually felt uncomfortable trusting my dog in Dr. Hermans care, regardless of any discounts. However, when my general practice veterinarian and I reached out to AVS other board certified surgeons they respectfully informed they were discontinuing care and refuse to treat my dog (despite the fact it was their only non board certified surgeon, Dr. Herman, who incorrectly performed the procedure).The main reason Im writing this review is to make people aware that the surgeon practicing at the Gainesville location is NOT board certified, but the price of the procedure is the same as if Dr. Herman WERE board certified. And although they advertise an anesthesiologist, she does not practice in the Gainesville location on a regular basis (she would be available through phone call vs being present to monitor my pet and ready to treat any complications or adverse reactions immediately). If I could go back in time I would have taken her directly to the University of Florida Small Animal Hospital, as ALL of their surgeons are board certified, some of whom specialize in orthopedics, and they are NOT paid on commission.

They did great work with my friends pet.