Have used them for over couple of years. Initially they were really good, rather I should say the technician who showed up weekly was good. Then they switched to someone not knowledgeable, he broke the filter pump housing while cleaning the pump filter and left without telling us. They then called to say that pump needs to be repaired. I was not going to let that go, I had photos to show that he broke it. Blue science relented and fixed it for me, they also removed that technician. Fast forward few more months, now they called and said pump is damaged and needs to be replaced. When I checked, the new tech had closed off the wrong valves, pump was not getting any water and was shutting off. When I opened the valves, pump turned on and was circulating. This was the last straw and their services were terminated. A pool service company is only as good as the techs that they sent.
At first I was really skeptical, but after their technician, Nate Phillips came, he explained everything, I was really more at ease. My pool is kept very clean and well cared for. I go away on business and have no more worries because I know Nate takes care of my pool. I highly recommended blue science and hopefully you will get Nate too.
I absolutely loved the service Nate provided us with! His professionalism, knowledgeable expertise and attitude really stood out. We were deciding between two service providers and after meeting Nate, we were sure we should go with Blue Science. He is absolutely wonderful to work with and went above and beyond to make sure our pool is in great shape (picked up my calls over the weekend, came to check on the pool personally after it was serviced the first time). Amazing service!
Mike is always extremely responsive to any requests, and willing to resolve any requests asked of him and his team. Brandon also does a great job of keep our pool sparkling each week! These guys are awesome, highly recommend!
We have been using Blue Science Pools for several years and have had nothing but a fantastic experience. Nate goes over and above to make sure our pool is well taken care of and always sparkling clean. He is extremely detail oriented and his service is outstanding!
Mike is great! He keeps my pool sparkling and always gives me an update on what he did each visit. Would recommend using him to anyone!
We have worked with Blue Science for a couple years. Nate has been extraordinarily responsive, quick to give a diagnosis and suggestions for improvement. We know we can trust Nate to be there any time we run into any issue with our pool and pools are everything with 3 kids in a Texas summer!
I have used their service for 3 years and it has been wonderful. Nate has been really great! He’s super knowledgeable and has always taken good care of us. Best service in Rockwall.
Very happy with the service we have received. We have been a customer since our pool was installed 3 summers ago and couldn’t be happier. We can always count on having a clean and serviced pool every week . Mike K has been the supervisor and whenever we have needed anything he is always very responsive and helpful. Kyle B is our weekly technician and he does a great job to keep everything looking great! We refer Blue Science to others who need a pool service . We really like having the service emails every time a service is completed so we know exactly what was performed and what chemicals have been added. Thank you for quality and dependable service!Treyon MuncellLittle Elm, TX
We’ve received great service overall from Blue Science and our local service manager, Nate, has been particularly helpful any time we’ve had issues pop up.
Nate has been taking care of my pool for over a year and does a great job!
Nate has overseen our pool since we had it built. He has made being new pool owners much less stressful due to his knowledge and help.
Fantastic service all around