My package arrived during the long weekend. Gogo was handling the custom clearance during holiday.It is complex item, but Gogo cleared custom very promptly and professionally.Very good service.

Good experience with GOGO Custom, the customer service is professional and patience. This is the best custom broker I have ever had.

Gogo Customs Brokerage is a very professional partner. We are very happy to do business with them.

Good service. Very helpful for me and my business.

Theres no rating low enough for this corrupt and useless brokerage firm. this is the type of shady brokerage firm that can literally ruin any small import/export business. in our many years of doing imports, we have never had any issue at the border, but our container filed by gogo customs was detained at the border and went through 2 types of exams before its release 4 days after its original scheduled date. Esther, the agent from gogo customs handling our case, could not be less helpful and didnt provide any useful information, instead, she gave us the contact info of the customs and told us to find out ourselves. so we did, and after about 8 phone calls im finally connected to the inspector himself and was able to get the container released, incurring over $1600 in extra charges. although it was released on a friday, gogo customs refused to give us a definite time of delivery, and did not arrange drop off until the following tuesday, forcing us to incur the $115 daily fine for the container rental for 4 extra days. on top of all this, she demanded we pay the paypal charges they have incurred receiving our payment and told us to abuse the friends and family policy in order to not pay more fees. And, to top this experience from hell off, esther refuses to give us the delivery drivers contact info even though we repeatedly told her we need an accurate delivery time to coordinate movers hire, and if it wasnt for the driver calling us because he didnt know what time we wanted our goods delivered we would have had no way to make proper arrangements for movers. we also found out from the friendly driver that they allow 2 hours of free off load time which is the industry norm while gogo customs told us we only have 1, and instead of the drivers $50 rate they charged us for $85 for additional hours. This experience was by far the worst professional experience ive had with any service provider and taught me to never use one of these blanket service custom brokers from china again, but instead, go with a professional broker who solely deals with custom related matters and do them well, and hire our own shipper and land transportation separately. thanks gogo customs and esther for showing me how low a company can go in doing their job poorly and screwing their customers over without a blink of an eye. i hope businesses like these will not survive long enough to screw over more hard working small business owners.

Great customs brokerage in Bay Area

I contacted this firm for help on an international trade project for my finals. (sophomore in college, international business major) They were very helpful, patient, and gave me all of the information that needed!

Excellent service