Ok so first the disclaimer, yes they were expensive and towed a vehicle despite the signage on the window stating there was a tow company in route, (they followed the property owners demands, Murco mngmnt who despite assuring me otherwise 2hrs prior forced the tow) however the guy was at least pleasant to deal with. They could have made things tougher on me but chose to be helpful and polite and that I really appreciated. We had to orchestrate a handoff of a large van between two wrecker companies and they made it simple, this is something they could have tied up with redtape costing me hundreds more so I can only say thank you. Treat the staff with respect, theres a fair chance they will treat you the same.

ZERO Stars...Worst towing company I have dealt with...my car was towed there by the local police after a car accident. First, the driver never gave me any paperwork to sign but a business card just to call the company before towing my car away at the site. He never informed me of the applicable fees or paperwork needed to release my car. Then, when I called to release the car to my insurance company on the next day, they asked me to come by to file for paperwork with proof of ownership. Later, when I got there to show them the paperwork they asked for at the end of the day, they wouldnt release my car using the excuse that my name was not on the title. I even showed them my insurance card with my husbands name on it. They refused to accept it and ask me for a power of attorney from my husband--not what the receptionist had previously told me on the phone. No explanation was given.A week later, I received a letter from them about a pending lien sale for my car. My car has already been released to my insurance company for towing. it was only stored there a week. They filed for the lien sale while in possession of my car for less than a week. In addition, they charged us an outrageous fee of $210 for towing my car for abt 2 miles during the day. Absolutely untrustworthy! This company is a scam! Dont ever use them!Another lesson learned here is NEVER let the tow truck take your car to the tow yard you are unfamiliar with after a car accident, despite the advice from the police. Tow it to your own mechanic, instead.

Dont get your car towed here and left overnight because it is expensive. The tow drivers are nice but reception was not willing to help with getting car out close to closing. I was lucky the tow driver helped me with me car. Complex is clean but hard to get to depending on which direction you come from.

I never write reviews but this man at the Fremont location made me so mad! My mom doesnt speak English very well and my dad just had a stroke, so his speech is slurred. I live in Texas...just trying to help my mom out since she was just in a car accident yesterday and got her car towed to this location. I needed to get my moms car towed to her insurance preferred repair shop, not the unauthorized location this towing shop was trying to send it! I needed to talk to the guy who was helping my mom so I can provide him with location of where we needed the car to be towed. I can hear him in the background very rudely say For what? Why? No, your car is gone! and just refused to take my call. **Key here...is my moms English is so bad, she couldnt even tell the guy it was because I needed to give them a correct towing address!** So after going back and fourth, my mom continuously asking the guy to please speak with her daughter...he gets on the phone. FIRST thing he says is WHAT? I was pissed! I responded with why wouldnt you just pick up the phone when my mom asked?! I need to give you the address of where I need her car delivered. He responded with I do not need to talk to you! and HUNG UP! I called back on their line...tired to tell him the same thing...hung up on me again! So I called back again...talked to dispatch, told her he keeps hanging up on me. She laughed but said she can help! I gave her the information of where to send my moms car! If it wasnt for her...they would definitely get one star! BAD CUSTOMER SERVICE for NO DAMN REASON!!I truly feel he was just trying to take advantage of them because they do not speak English well and they are senior citizens!

Made my daughter come back FIVE times over a 2 week window before they would release her car to the insurance company! Such an abuse of a customer so they can milk the insurance company. Did I mention they were rude on top of the profit taking. Find another towing option.

Jack James towing is the ish. They poop on everyone. When I called 5 different towing companys they all let me down, could not tow my oversized vehicle. Jack James towing had no problem and gave me that reassurance that I would be getting towed within 30 min.

They were accommodating, courteous, and efficient.

Found out my car got towed so i called them and ask if I can bail my car out, he said I can wait by the gate then he calls me before I get there and tells me the driver went to a police call and the he never showed up!!! Waited hour and half my precious time, the next day picked up my car was $180 more than last night. I assume they did this on purpose, towing companies are brutal. When I went to get my car, the owner put 2 xs with whiteout on my front bumper, which Im pretty sure thats vandalism but Im guessing the owner of ooma is a spiteful white female so the cops wont do a thing.

The workers at the towyard take stuff out of the cars att rge time. Make sure you take your valuable out your car before letting their towtruck driver leave with your car. I have lost phones, tablets, jewlery, laptop, and other nice things the few times they towed my cars.

Terrible. Terrible. Terrible. Kerri Redditt needs a lesson in phone manners. Besides cutting me off multiple times, when asking for names of superiors, she continued cutting me off. When I asked her to please stop interrupting me, she promptly hung up on me. AWFUL AWFUL way to treat customers!

Sadly you cant choose 0 stars. They should be put out of business the way they treat people.

The most reliable and dependable 24 hours towing service in Fremont

Worst extortion place