Their service is right to name them. Its just wonderful. My BMW was smashed by a crazy woman. My agent recommended me here. Finally, when I went to pick up the car, I found that my car seemed to be new, which made me feel incredible. They replaced the badly damaged parts of the body. They have helped me repair a lot of small details. Thank you very much. Worthy of the title of king.

Service King Fremont took care of my car repairs after an motor vehicle crash when I was rear-ended. They were in almost daily contact with me through email and text messages. Everyone was very kind and professional. I was very pleased with the work and customer service. I highly recommend this shop for your repairs.

Very professional, patient, helpful, friendly, thorough. I would recommend for any bodywork.

Work was done wonderfully and was delivered on time. Recommend shop for repairs

Customer service is fantastic. Very business like. Personable. Sense of humor. Put you at ease.

We go with AAA’s suggestion for the inside fender replacement and painting. I basically just bring the car there and get the rental car from the site. Two days later, everything is fixed and like new. I suggest this auto shop if you want the smooth experience.

Service King provided excellent service.Service was completed in a timely manner. Customer service was wonderful. I was kept informed in regards to the parts, service and when my vehicle would be ready. Havent seen this type of wonderful service in a long time.Once again thank you for the excellent service @ Service King CollisionHighly recommend Service King Collisions

Fast service, good communication. I will continue to use service king.

Timely, efficient and great work. Serious about Covid also. I would highly recommend it.

I was in a traffic collision (everyone is okay) and I filed my claim through my insurance the same day it happened. My insurance recommended Service King Collision and I am so glad they did. I was able to drop off my car at their satellite location in Dublin which is only a mile away from my house so it was very convenient. From there they transferred my car to their Fremont location free of charge that very afternoon. Manny from the Fremont location called me that very afternoon to let me know my car arrived safely and an estimate of how long repairs would take. I received a call the following day from Manny and he let me know the extent of the repairs that needed to be done and answered all my questions. I received a call on a Wednesday saying my car was ready, two whole days before the original completion day! Service King Collision made this such a seamless and care free experience. I couldn’t be happier!

The rear fender was replaced and painted on my car,and the paint job matched exactly with no runs or marks,also one reflector, work was excellent and the service department were very friendly and kept me updated throughout

They were very professional and pleasant. They were very accommodating. They did a great job! I always choose them when I need body service. Highly recommend.

Make sure you get Nick Tarisi to help you with your car. By far the most genuinely sincere person I’ve ever worked with. He kept me updated every step of the way and truly took the extra step for me.

This has to be the most unprofessional experience that I have ever recieved from a shop. The general manager of the shop(Heather) did not call me back for three weeks after leaving multiple messages for her. I finally decided to drive down to talk to the shop and Heather told me that she was too busy to fix my issue. The shop took way over the time limit that the gave me as well as doing an horrible job on my car. I would not recommend this shop to anyone that actually cares for the car. A month after the shop gave me back my car I noticed a problem. The problem has not been fixed and they are refusing to talk to me. If I could have given them zero stars I definitely would have.

Sheri is the best always smiling and friendly and a joy to talk to over the phone and she is always ready to help She makes it worth going back They need more workers like her

My truck has been in here 3 times after a colission. First, the paint didnt match and there were additional scratches to other body panels. Also some of the rubber window trim was loose and missing double sided tape. They drilled holes in the bed to make repairs and didnt want to respray the bed liner. Second trip was to correct the mismatched paint. Again there was additional damage to other body panels, bumper and chrome grille, and again the rubber around the windows was loose and missing double sided tape. There was rubbing compound splattered on the bed liner and polishing compound dried and stuck around door handles and decals. Clear bed decal has air bubbles and black handprints on the headliner. Truck is back in there for all this to be corrected... lets see what gets damaged next.

The Fremont facility on Solar Way is spotless, the service was highly professional and the personnel friendly and punctual. I have not rated the value only because the cost was handled by my insurance company.

Well organized shop. Helpful staff who communicate clearly expectations and terms. They are also friendly with pleasant accommodations for waiting. They are well coordinated with the insurance companies so all processes are easily handled. My car was repaired on schedule and looking great!

I was really reluctant to bring my vehicle here because I have never heard of them and didn’t know anyone who has work there. But I went ahead and set up my appointment. I was greeted by Kelah, who was very polite, super patience, and knowledgeable. Service King’s check in process is best I have seen ever because they actually not only look at damage but also took photos of entire vehicle for any damage. From start to finish I was updating about vehicle status and reassured their main priority was to make my vehicle pre new condition. My vehicle is a 2020 Honda Pilot with 1300 miles so I was really really upset with this situation. Again Service King assured my vehicle would be fixed to pre new condition which they did. Upon pick up I was looking at damage trying to find any flaws I even look at different angles as well parking vehicle in direct sunlight. These guys did one hell of job. I’m still upset that my newish vehicle was in a accident so early in its life but Service King did a great job better that I expected. Thanks to Kelah, Kevin and rest of staff at Service King👍

Great work done and incredibly fast at that. The person in charge of my car is name was John Bravo and the man was extremely polite and equally informative. The estimated completion date of my repairs was spot on with what he gave me. From start to finish, he made my 1st time experience with Service King a real pleasant one. I will definitely be referring friends and family to this place when the time comes.

Always the best service provided!

Great service, and always keep me updated while my car in shop.

One of the best body shops that I have been to so far. Very neatly kept, the shop looks great the work done on my car was flawless. Rental car satellite offices right in the shop which is very helpful. I would certainly recommend this body shop to anyone looking for a good body shop, they look like they would take care of your car.

I took my vehicle here a while back and got the paintless dent repair done .The dent somehow reappeared so I called them to try to have them at least look at it and give them the opportunity to do fix it the lady was very helpful but she said in speaking to repair technician that it was impossible for my dent to return and that it was a new dent .New Dent Same exact spot of original dent .I dont think so. VERY DISAPPOINTING especially bcuz my Maserati was Flawless .

The staff is really customer centric and they are always transparent with you throughout the process

Wheel I called to schedule the estimate, I was given a date 13 days out which to me seems b unreasonable -- apparently they give priority to walk-ins, so next time thats what Ill do. The estimate was only 75% accurate, and the final invoice included a couple of questionable items (items that I know did not need replacement or repair). Ill update my review after the work so stay tuned.Work done was acceptable, but not sure why they had to use half a tank of gas........no engine work was needed. ....very odd.....

Professional, knowledgeable, polite, thorough and efficient--theirs should be the standard for the highest quality service of its kind. We brought in our car for minor repairs to our bumper. Throughout the process they kept us informed--and delivered ahead of schedule. They provided transportation back to our home,and after they finished, the car was washed and delivered to our home. Our service representative, John Bravo, followed through with an email summarizing all activities and asked if they could do anything else for us. In all the years we have had the occasion to repair our cars, we have never had such great service. Thank you, Service King!

My husband took his car here a few times after getting in 2 different car accidents. They were very easy to work with!

Well, I had the pleasure of getting my car repairs done at Service King after I get in an accident. I was a repeat customer and got my car fixed before when it was Care West Elite, extremely satisfied back then.I was assured they stand for the same level of quality and experience but I was nothing but disappointed. I was assigned Nick Barrios as the service advisor who is excellent in lip service but was always beating around the bush when we talked about the main issues.My cars steering wheel got considerably hard to turn after the accident and that was my biggest concern as it is related to safety along with brakes rather cosmetics, they never fixed it nor replied to every time I asked about the issue.Nick Barrios was extremely unprofessional and shamelessly would not respond every time I asked about the main issue over the emails.I have to go through the hassle taking it to dealership myself (and driving in unsafe condition). I dont have the time nor desire to argue with them but at-least I can ensure my friends dont have to go through this and they avoid Service King at all cost.Thanks, Nick Barrios for your unprofessional service but no thanks, Service King is not getting my business anymore.

Did a terrific job on our car. Kept us posted daily on progress. Everything was done on the schedule promised. Very efficient, professional, friendly throughout... Estimate, paperwork and workmanship.

Cars come out just like new exceptional attention to detail and they work on Teslas too.

Nick tarani is Unprofessional and rude it’s funny how Service king Has a plaque on each of their estimators room saying they provide 100% service to Customers when Nick is not providing that He needs to learn how to listen first to the customer he needs to learn how to manage his time and when he say something he needs to know that he can follow through so upsetting how he lower the standards of service King Customer care service king should be ashamed to have an employee like Nick

Serice was very fast.No issues getting my car in for an estimate on some minor rear bumper damage.Repair was was quick as well.The text messages kept me very well informed on the status of the repair.Serice rep also called when there were bigger updates.

AAA insurance sent me there with a claim # but Chris at Service King Fremont refused to write an estimate. he said they are very busy and told me to go to other places. then why set up appointment and told me to go there and make me wait half an hour? also, he said they do not order parts until we leave the car there and it takes 2-4 weeks for tesla parts to arrive, so essentially insurance has to pay for 2-4 weeks of car rental for waiting for parts when it is not necessary, i dont know why insurance would use service king fremont.

Great service and attention to detail by the auto technician.

High rated and best service in the industry. Service King is my number one place when it comes to my car extrear and engine repairs.

Service king Fremont went beyond there expectation I use to go to Oakland service king but sense they was close because of the epidemic I choose to go to Fremont I glad I did not only did they do a excellent job when they was finished they also detail my car and sent a uber to pick me up and took me from Oakland to Fremont that were I will continue to go even when Oakland return open

An elite repair shop, with very knowledgeable staff and an amazing lobby with several amenities to include coffee, flatscreen TV, a waterfall and fireplace.

Great service, they went above and beyond my repairs.

I had my best ever car repair experience this morning at Service King! I came in through the insurances referral to get an estimate of the damaged stepping board on my minivan. After the initial consultation earlier this week, I decided to remove the board vs. repair it, and made an appt for today. My appt was at 8:30; I was greeted shortly after I arrived; and 25-30 minutes later the technician drove my car outside to show me the magic they did -- theyre able to bend the stepping board back to its original angle, polish the dirty paint off the door, and minimize other cosmetic problem to their best ability! I wanted to hug the technician but of course refrained myself from doing so, and turned around to pay for the service. The manager was happy to see that I was thrilled with the magic, and said dont worry about it, well take care of it (the labor cost) without taking my credit card. On a gloomy rainy Thursday, my car and myself are indeed so well taken care of by Service King. Thank you!!!

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This is by far the most infuriating experience Ive ever had a repair shop. I got into an accident at the end of September, to which the other party committed to covering 100% of the costs.I was told I would have to go to Service King to get an initial estimate before any work can be done. Easy enough, right? I drive to this location a week after the accident on a Friday and am told the guy who deals with the insurance I am working with (Safeco) is out sick. I would have to come back on Saturday 10/3, where they have one employee who will take photos of the damage and send it over to the guy who will write the actual estimate on Monday. They said the estimate would be quick and they would email me the estimate afterwards.I waited until Thursday that following week, but received nothing in my inbox. I gave a call to this location and was told that they werent sure what happened but they would follow up. The next week I get a call from their call center and was offered a time to set up an appointment to fix the car, even though I still did not receive an estimate. I double checked with the caller and asked him if it was still okay to schedule even without a copy of my estimate but he reassured me that it would be fine and it probably went to my spam folder. Wasnt there. At this point, I was already pretty frustrated because of all the miscommunication but hey, if they were going to schedule me for repairs they must have done the estimate, so I scheduled the repair the following Monday 10/10 and asked the agent to call the Fremont location to please send the estimate to me.Come Monday (10/10) 8am, I took work off, and Im told there was no estimate sent to their location. No problem, I understand the estimate was done in Fremont, so I call this center AGAIN and, big surprise, I get the same exact response that they have no idea what happened and need to get in contact with the guy who took the pictures (his name is Nick). Apparently, there wasnt even an estimate completed actually (ONE WHOLE WEEK). I told them I was called by their call center and they scheduled me for the repair. Why hasnt anyone followed up with me? She told me she had no idea and she would give the guy a call. Now I have a day off and a still busted car lol.IT IS NOW 10/17. MY CAR IS STILL IN SANTA CLARA AND NO UPDATES ON WHAT IS HAPPENING. The advisor on site is out today and the front desk would give her a message as soon as she gets in tomorrow. It has been half a month since I got into an accident. This is by far the worst establishment I have ever worked with.

Zero stars,,,,absolutely the worse service ever seen. Extreme rudeness. Dont go here ever!!!!!! Absolutely no interest in helping the customer.

No update since first day they towed my car to the repair centre at fremont. I had to wait 11 mins approx every time when i wanted an update for my car. Poor call services. Disappointed.

I went for collusion estimate. The person they assigned to job have no experience in repair. Some office guy giving estimate who have no clue about repair.

The estimate was fast and the people are friendly.

Fantastic experience ... very friendly people and went out of their way to help us fix our van that was vandalized really bad !!

So even there even though theyre open today they cant actually do anything today. All I need is a window replaced. Tesla wont do it they refer me to a body shop and this body shop is open on Saturday but might as well not be

Great service!!!

Before repairs

Esta compañía es de lo peor les mande arreglar mi troca I me la desbarataron era por afuera el problema I terminaron com toda mi alfómbra súper mojada to hechada a perder I las parte que le pucierom es de lo mas corriente que exista apenas tengo una semana I el cromo ya se está asiendo café de lo chafa que es mucho cuidado ispanos por eso me isierom eso por ser ispano

Excellent service and very professional. They left my car like new. Extraordinary color matching.