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Molly Maid of Greater Frederick and Columbia
550 Highland St Ste 310, Frederick, MD 21701, United States
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Molly Maid of Greater Frederick and Columbia

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Bi
Review №1

I had a full move in clean of my condo by Marina, Lagnis & Karolina. They were super excellent! They arrived on time, in masks and introduced themselves right away. They brought all cleaning equipment. We walked around the condo and I pointed out a few areas I needed deep cleaned. I was given a time estimate of about 2 hours. I left and came back and they had finished in about 1 hour. Everything was fresh, very clean and tidy. I really appreciated their deep clean of the refrigerator, stove and bathrooms. Everything smelled great and was perfect.I highly recommend Molly Maids and will use their services again. Thank you for being very customer friendly, quick and efficient. Kudos!!!!

ca
Review №2

I have used many cleaning services in the past but i have never been so impressed. I used Molly Maid for a move out clean so i can list my house on the market. My house has never looked this good. They did an excellent job wiping the baseboards, cleaning all the cabinets, and windowsills. The floors are sparkling and my kitchen appliances all look brand new. I feel like you get what you pay for. And i am very happy with the quality.

Pa
Review №3

Team #1, Absolutely the best! They did a deep clean 9/21 and really went above and beyond!. True professionals, very consistent team. Top rank and we continue with regular cleanings with this team! Thank you team #1! Regards, Patricia

Me
Review №4

I was quoted a price for a first time deep clean with 2 ladies... I was very specific on what I wanted cleaned and confirmed what I wanted and the price several times before the cleaning day. On the day they showed up with a 3rd lady instead of 2. The coordinator waited almost 90min into the cleaning to call me and tell me since a 3rd person came to clean that the rate would be higher, but since they could clean faster it would even out and repeated the first quote I got... indicating that Id still be paying the quoted amount. 2.5hrs total when they were done cleaning (but marked at 2hrs 50min) and I was told it would be $150 MORE!! While the bathrooms and oven (which I did pay extra for) were much better, this was NOT what Id consider a deep clean. Inside the oven and the stove top were marked improvements, but the knobs and sides of the warming drawer and other areas were still very visibly dirty. I specifically asked for baseboards to be wiped clean and they were only dusted. Other things were also dusted, but not wiped down or deep cleaned. Other things were missed completely during dusting. Things were also moved to cover some of the dirty spots (corner dirt picture is usually empty, but they moved my broom and dustpan to that spot to cover it up). Same happened with toys/furniture slightly moved to cover dirty areas. Obvious spots were missed during mopping so I took a wet paper towel to other parts of the floors and they WERE STILL DIRTY! I also specifically asked for the kitchen cabinets to be thoroughly cleaned and there was still dust, grease, and some food splatter spots on them. Again... NOT what would or should be considered a deep clean and definitely not for almost $500 (way more than I was quoted for) and less than 3hrs. I feel completely ripped off. As a very first professional cleaning for me, a deep cleaning, and at that price... I didnt expect to have to go inspect their work afterwards, but I wish I had before I tipped them and before they left. Am very disappointed and thats why I definitely would not recommend this company. To quote a price, wait until half the work is done to say the rate changes but should still cost the same, only to be told and charged $150 MORE (not including tip) at the end is very unprofessional and dishonest.

Ky
Review №5

I thought I would have more time to clean my house when I retired but Ive been too busy. We contacted Molly Maid and they came out initially and did a deep clean. Which was amazing - I felt like we were living in a different house. Last week Kat and Patricia came out and did a standard clean. They were so polite and did a great job of working around my husband who kept getting in the way. They did an amazing job with our old wooden floors. We were going to have them refinished but whatever they used to clean them - they looked so much better. We are definitely going to request Kat and Patricia for our next clean.

Ka
Review №6

Maria & Delmira went above & beyond cleaning our house. We get a regular cleaning and every team has been wonderful but this team was really detailed & very sweet. The teams all provide a wonderful experience & I’m so appreciative & grateful for their help each week.

Pa
Review №7

The Team did an excellent job cleaning my house on 11/01. And, they were very friendly. I highly recommend all of them, Marina, Patricia and Jackeline. Wonderful job!!!

de
Review №8

The ladies were awesome! I had a last minute move out clean and they were flexible, professional and did an excellent job! All 3 were good. Ollie, Ebony and Jennifer made a great team and fulfilled my move out need well! Kudos to the team! Thanks

Ra
Review №9

I used to use Merry Maids but I needed a general cleaning because family was coming to visit and Merry Maids didn’t have any times available. I’ll definitely be hiring Molly Maids again. Ollie and Reagan did a great job; very thorough and even did little things Merry Maids never does (replaces waste basket liners, folds hand towel ends like at hotels, etc.). Plus, they were super sweet and respectful of my home.

Ri
Review №10

I was thoroughly impressed by how hard working and diligent Carolina and Selena were on our move-out cleaning. They clearly take their job very seriously, and demonstrate exceptional professionalism in the service they provide. I’m now looking to hire Molly Maid for recurring cleaning of my new home. Excellent service, top-notch communication, and very responsive. Thank you, Molly Maid!

Da
Review №11

I scheduled a Move In clean with Molly Maids. Carolina, Marina and Alony arrived early and worked hard to clean all rooms in my new house. I am happy with the service I received. They were professional and polite.

Ro
Review №12

I enthusiastically recommend Molly Maids of Greater Frederick and Columbia for its quality and communication. The company is easy to contact and extremely responsive to concerns. The cleaning by Team 7 is professional, careful, and thorough, literally from top to bottom of each room. Most importantly, Molly Maids of Greater Frederick is bonded, so I know that I will get coverage, not excuses, in the unlikely event that something is damaged. The company provides employee training, a work vehicle, and cleaning products. I prefer Molly Maids over the private contractors I have used over the years because they provide more quality and assurance for me, as well as benefits for their employees.

Ki
Review №13

Mariela, Brenda, and Patricia did a really good job cleaning the house after we moved out. It looked so fresh. The counters and floors were clean and shiny. Bathrooms sparkled. They were very pleasant and professional. Great job. Thank you!

Er
Review №14

I used Molly Maid for a move-in deep clean and was very impressed with the services received and overall experience. They were so helpful and friendly and fit my job into their busy schedule with only a days notice. Selena and Ebony did a fantastic job cleaning the home--very thorough and professional. Thank you Molly Maid!

Li
Review №15

Patricia and Ollie came out last minute for us on a Friday afternoon and did a wonderful job! They cleaned our home top to bottom, got rid of all those horrible spiders, and made the place sparkle. Were very happy customers and would absolutely use them again!

Da
Review №16

The crew Mollly Maid sends out is amazing. The level of detail and thoroughness every time they come out is nothing short of perfection. My kids get really excited to come home and see the cool designs in the furniture and the carpet from the cleaning performed. I couldnt be happier with with results week in and week out. Thank you for superb standards and great customer service.

La
Review №17

It was easy to reserve an appointment online and the team at Molly Maid worked with us to find the most convenient time for the cleaning. Trish and Cindy did an outstanding job on our condo - everything sparkled better than when we moved in! The ladies were friendly, professional, and provided a highlight of all the work they did. We will definitely use Molly Maid again.

Ch
Review №18

Absolutely horrible experience. They told me they would be at my home at 8:30 am then changed it to 4:40 pm but never told me until I called to see where they were. Then I received a call at 3:00 pm saying they were at my house and could clean it earlier than 4:30 pm. I rushed over and while on the way the manager called to say someone threatened them with a knife. I said thats impossible since no one is living there. When I got there no one was there. I called and was told they were at the wrong address and would be right over. I waited more than 40 minutes and left. I told them to forget it. The most bizarre experience ever.

Ke
Review №19

They came to my house for a bi-weekly cleaning. The house looked immaculate when they finished. The countertops and surfaces were sparkling. Excited for Ollie and Reagan to come back again!

Ca
Review №20

I have been using Molly Maids of Frederick and Columbia for many years. My regular team was Kat. She is amazing! I got a call she no longer works there. During the years I’ve had other teams at my home and have always been satisfied with the cleans and employees that have been here to clean. For about a month now the service and customer service have not been good at all. I’m very disappointed. The consistency is zilch to none. I’m seeing different faces I do not recognize coming in and out of my home. I’ve been called several times recently to tell me they are not coming. One day they just did not show up at all. Another time they would not be able to send my team. When I call I don’t know anyone who answers. In the past I would get a response quickly. I did feel like my business was important and that I was being listened to. The cleans are not as good anymore. I don’t feel like I am a priority as a customer. I got an email from Molly Maids sent to say the office staff changed. I was fond of the girls at the Molly Maids office. I don’t feel like I know anyone. I gave it a little time and have been patient. One of my pressing concerns is the unfamiliar faces coming to my home. I know what to expect with my team and trust to leave them in my home when I am not here. I was told Kat left the company as well. She has cleaned for me many many years now. We will no longer be using Molly Maids of Frederick. Before I was sent an email about the staff changing the new owner called me to discuss the changes and discuss her employee. Speaking of her Manager. She had what I like to call “yuck mouth”. I couldn’t believe the things being said to me as a customer. It’s despicable! That was a red flag! We never personally had any issues with any of the girls in the office. I’ve come to know them quite well. The other team I was fond of is no longer there either. I don’t have my team anymore and the other team I asked for isn’t there. That was the last straw for me. I began to sense a bit of reluctance. Now that we have been told Kat isn’t there we would have been okay if Vilmary could be our team but she isn’t there anymore either. Our other concern is not knowing why all of the employees from Molly Maids are new each time. No more excuses Molly Maids!

Ch
Review №21

Team #1 consisting of Maria and Delmira, did a great job cleaning my house. They are extremely thorough and do a terrific job!

Ka
Review №22

I called them for an “emergency in-law” clean when one of my husband’s relatives suddenly decided to drop in to visit and stay for the night. To be perfectly honest, the house was really gross and I was horrified at the thought of my in-laws seeing the house like that. The ladies, Maria and Delmira, cleaned the house until it was CLEAN. It was worth the cost in order to have peace of mind. Thank you Maria and Delmira.

Jo
Review №23

Ollie and her team were great! Completely Satisfied with the service and the job they did at my house.

Ph
Review №24

The team arrived earlier than expected (that was definitely a good thing). They were quit thorough and professional. The team seemed to work together very well and addressed everything we requested.

Sa
Review №25

I am not giving any stars for this service.They just still money from customer and service is very poor whatever I expected nothing done and the lady was so rude and left early and nothing finished any work and another lady she did a good job. I call the manager and she said she going to talk with the employee and call you back. But nothing calls back and I see my credit card bill they already charged $216 and work has nothing done. I am not going to call again.In 2 hours they just did vacuum in the house but still, that is also not good

Ma
Review №26

Team of Cindy, Jackeline and Selena did a great job. i hired them hourly for specific areas and would definitely use them again.

Ki
Review №27

Patricia & Roxana were very polite and did a great job cleaning our home! They finished the job quickly and made sure that we were happy before leaving! Thank you Molly Maid!

Ch
Review №28

Called Molly Maid to clean our house before putting it on the market. They were timely and the house has never been so clean. The three ladies of team number 7 went right to work and did a fantastic job!

Jo
Review №29

Team #3 - Kat, Cindy, and Carolina did a much-needed deep clean. They are professional, hard-working, and efficient. They were attentive to make sure I was pleased with their work. I’m planning to use them on a recurring basis.

Sa
Review №30

We found Molly Maid of Greater Frederick and Columbia in our search for a cleaning crew that doesnt just do a surface clean, but actually scrubs when needed. All the areas, including our special requested areas, were done thoroughly. Wow — thank you, Marina, Loanis, and Karolina.

Ja
Review №31

Maria and Delmira were excellent my husband was home at the time and was very pleased with the deep clean they provided. They were efficient and left our home sparkling, we are very happy with their services!

Ju
Review №32

Carolina & Selena did a wonderful job cleaning our house, they were courteous and professional. They took their time and cleaned everything beautifully.

Li
Review №33

Brenda and Katherine do a great job, I seldom do cleaning during one year living here and has a cat which result in a messy carpet. But they make everything just as good as I move in! Even though I move out from this area I will still choose Molly Maid in the further.

Da
Review №34

I originally was seeking Merry Maids on Labor Day; however, they were not available and I stumbled upon Molly Maids instead. The associate that took all of my information was kind and pleasant. She indicated that the estimated time would be 2-2.5 hours (but would be based on the level of work required). I explained that this was a move-in clean and that I would need the kitchen to include refrigerator, oven, microwave, sink, cabinets, bathrooms, carpets, floors, washer and dryer, and windows to be cleaned. She also indicated that they know what to do and also included would be baseboards and the inside of windows but not the outside. The original quote was less than $250 with the cost per hour to be $108. I was supposed to receive an email the evening before laying out the specifics which I did not. I had to call to have someone verify the time. Originally I was told afternoon then in the prerecorded message the window was 0800-1600. That is a huge window. When I received a phone call back Thursday night I was told that the ladies wanted to start early and would be there by 0745/0750 (0800) by the latest. IT was explained to me that they would do a walk through in the beginning and one at the end to ensure that everything was cleaned to my satisfaction. I call at 0759 yesterday because no one had arrived and I had received no phone call. I was told that they had picked up their supplies and had departed at 0715 and were on their way. They were on Liberty Road and about 10-15 mins away. I had to depart but my boyfriends father was there. Upon departure, Mr. Nance indicated that the ladies did not do the final walkthrough and that trash had been left in the basement behind the washer and dryer. In addition, when my boyfriend arrived he noticed that the cabinets were still dirty, windows hadnt been cleaned thoroughly, kitchen sink compartment was untouched, stairs were subpar. I was called yesterday afternoon explain the items that were not complete and was told that the walkthrough had not been completed because one of the ladies was not feeling well due to (womanly issues): my words and that she had asked to have the rest of the appointments canceled for the rest of the day. I was also offered a $25 refund. Upon my arrival this morning to inspect the property I was/am aghast! For $414.16, this is UNACCEPTABLE!!!! I feel that I threw my hard earned money away. I hired the company because I didnt have time nor energy to clean the property myself. What was supposed to be a day of setting up the kitchen and bathrooms is now filled with having to find another company to come in and clean or do it myself which I dont have the time to do. THIS IS TERRIBLE. According to the website you can contact the company within 24 hours if not satisfied and they will come back out free of charge. I called and no one answered. I want a full refund! I will not recommend this company to anyone ever except to stay far far away.

Sc
Review №35

Team #9, Marina and Karolina were awesome! We contacted Molly Maids for our spring deep cleaning. They arrived early and worked non stop until the job was completed never slowing down. We will be definitely calling again.

Po
Review №36

I used Molly Maid and had the pleasure of being serviced by team 9. Team number 9 had impeccable manners and skills. Team 9 cleaned my house so well it still sparkles even 3 weeks later. Furthernore they are kind, gracious, and humble people. I recommend Team 9 of the Molly Maid service for anyone looking for quality work and amazing people.:)

Je
Review №37

I ordered a move out clean and came back to inspect and the house looked like it was barely touched. The floors were disgusting and still had trash that the movers had left. The baseboards, window sills, walls and corners still had lots of visible dirt and crumbs and the walls still had dirt and dust on them. I sent pictures to the company to show them that the house was still very dirty and they said that they would send someone out to reclean. Since I am in the military and had to report to my new duty station I was not able to be there to inspect the reclean. The property manager sent me a message asking if they had went back out and recleanes because the house was still very dirty. She even sent me pictures. When I contacted the owner of the company, she replied “they did their best” I was charged $445 and still had to go behind them and pay another cleaning company to do an actual move out clean. This company overcharges and does not do quality work. AVOID USING MOLLY MAID!!!

Mi
Review №38

Mariela and Cindy, Team 7, came and did a deep clean after I had the floors sanded in my house. There was dust EVERYWHERE. They both did a great job of knocking down the majority of the dust so that when my wife came home the house was habitable and she only had to do fine work like in the cupboards. The ladies worked so hard, from the ceiling to the floor. We were so appreciative. Also, they cleaned and disinfected 2 bathrooms. Spotless. I am going to see about continuing the service on a monthly basis. Thank you Molly Maids! Mike

Do
Review №39

Delmira, Iris, and Fadua did a fantastic job and has the house shining bright and clean. Highly recommend Molly Maid and Delmira, Iris, Fadua! A+ Service guys well done! 10/10

La
Review №40

There are 3 houses on our property and we were excited to find Molly Maids to come and clean for us. We got a very reasonable quote and were treated politely, however none of the 3 houses were clean after the first visit. The only reason I would consider giving a second star is because the manager was nice and gave us a good price and the maids left a personalized note on the kitchen table. I left a note of a specific cleaner to use on my hardwood floors, but they still had dirt and drip marks on them. it was evident they didnt mop at all, nonetheless use the cleaner I asked them too. There were several dust bunnies under every piece of furniture in my house. They didnt even touch my laundry room at all, and didnt even mop or wipe the tile floors in my bathroom. The bed looked like a toddler made it. Both the other houses had similar experiences. All 3 houses were supposed to have a deep clean. Well, if that is what Molly Maids considers a deep clean I wouldnt want to pay them for a routine cleaning!!! After complaining we got an apology and offer to come back and redo, but we did not trust them to come back and clean for us again. First impressions are huge, and this one left a huge one of disappointment for me and my family. Now we are stuck paying a bill and have to spend hours of our own time re-cleaning right before the holidays.

Ka
Review №41

Due to Covid, my house hadn’t been professionally cleaned in over a year. I had called to set up a total house cleaning with only a week to get it done before a visit from my parents, they were able to get a team to come during the hours I needed which were pretty limited.Team 7 came, worked very hard while here, used my products and appliances (due to my allergies and sensitivities), they were masked, professional, polite, courteous and incredibly thorough! The fact that they (team of only 2) were able to do such an impressive cleaning in only 2.5 hours was amazing and impressive!I highly recommend them! Mariela and Patricia were fabulous and I will definitely be hiring them again, hopefully on a regular basis. 😀

Co
Review №42

Excellent Customer service and Communication! When it comes to the Clean itself, Team 7, Carolina, Mariela, and Patricia did immaculate work! Super fast, very detailed, and left my Apartment in wonderful shape! Thank you Molly Maid of Frederick!

Sa
Review №43

The quality is always good, but depending on what team you get sometimes it’s excellent! Roxana and Carmen are THE BEST!! I’m always thrilled when it is them at the door as they leave the place spotless with extra special touches like the Kleenex folded into a flower😊

Ro
Review №44

They were recommended by a neighbor, which tells you something...plus Team 7 was the team that I should and did use. They were great and did a thorough and professional job.

An
Review №45

Mariela and Patricia did a wonderful job on the apartment that we moved out of. Customer service and scheduling was fantastic. Highly recommend!

Jo
Review №46

We really enjoyed the cleaning that Molly Maid provided. Maria and Roxana provided a great cleaning for our home, and they were very professional. Looking forward to the next time we call Molly Maids.

Fa
Review №47

I am not satisfied with the manger’s attitude at all, also the cleaning team did do good cleaning.

Je
Review №48

I had an absolutely wonderful experience with this company. It was my first time utilizing Molly Maids and they exceeded my expectations. The team who worked on my home (Patricia, Estefany and Mariela - team 7) were professional, courteous and wonderful to interact with. They did an amazing job on my home and I was thrilled at the outcome! Emely was a terrific contact at the home office and also took great care of me, walked me through the process and my specific budget needs. Just an overall fantastic experience from this business!

Ma
Review №49

Hello,I wanted to take a minute to praise team 8, Bessy and Cecilia who cleaned our house yesterday 10/26/20 and did a terrific job! The young ladies were very professional, responsive, and did a great job cleaning our house. Weve used the service for the last 5 years and we have always been pleased with the service and I wanted to make sure we recognized the young ladies for the outstanding job they did on our house yesterday.Sincerely,Mark Hart

Er
Review №50

I have been with Molly Maids of Frederick and Columbia for 3 years. The company went under new management last year, and that has been an amazing improvement. The office management has been very helpful and accommodating to work around me and my familys schedule during COVID. Team 7 always cleans my home and leaves it sparkling, even the high chair and toys! I was extremely nervous to continue with the cleaning team during COVID, but I have been impressed with their policies and I feel safe.

An
Review №51

My overall experience was okay. Unfortunately, I had to point out unclean/ untouched spots to the maids multiple times in the kitchen. The bathroom cleaning was mediocre. I definitely could’ve done I more detailed job. The kitchen and the bathrooms we’re top priority to me seeing as though I was moving into a new home and didn’t want to shower or cook in the areas until they were spotless. I was not pleased with the cleaning and doubt I’ll be giving them a call for the next cleaning.

Th
Review №52

Marina did an excellent job for us.

GP
Review №53

Ana, Marina and Leticia were so professional and attentive, highly recommended!

ka
Review №54

Team 1 did a great job

Ri
Review №55

My home looks beautiful! The ladies cleaned exceptionally. Thank you Anna & Marina for your great service!!

Ro
Review №56

Patricia and Manela did an excellent job, thank you.

Br
Review №57

Just had the home cleaned by Carmen, Cecilia and Estefany - as always, Molly Maid did a wonderful job!

TH
Review №58

Maria, Delmira, and Roxana always do a thorough job even if it takes them longer and they have to stay later than expected. They are kind, very honest, creative, extremely hard-working and we always look forward to seeing them as friends. They handle whatever horrific mess they find at my house from the kids. Not only do they tackle the big messes, they go the extra mile with the fine details that I never get to. I am always left with a picture perfect house! Totally worth the money! Love them!

Su
Review №59

Thank you to Team #2 on July 7, 2021. Great job!

He
Review №60

We were impressed with the service Molly Maid provided, especially Marina & Vilmarie. Thank you!

Ca
Review №61

Team 2 Carolina, Vilmarie and Marina.These ladies do excellent work, on time and work efficiently, very nice.

Ed
Review №62

Awesome Team. From the beginning receiving an estimate to Maria, Stephanie, and Damira arriving on time, they were highly professional and respectable. They did a thorough job and I look forward to their return. The entire team from top to bottom was very impressive!!

Ro
Review №63

Molly Maids cleans my home once a month. They do a great job, are pleasant and honest and Im happy to have them.

Al
Review №64

I have been using Molly Maid for about 5 years. They are always professional, and perform excellent cleaning services. My last clearn was especially great with the team of Mariela, Wendi and Cecilia. Thanks again Molly Maid for dependable..

Mi
Review №65

They did a fanatstic job. Our house has never been this clean.

Er
Review №66

While they do a great job, and they do, I have one small complaint.When they finish cleaning the bathroom, they do a little design on the end of the toilet paper, which is nice and all. However, they will turn the paper to the direction that allows them to do this. Toilet paper direction is a very personal thing and people prefer it one way and tend to hate it the other way. They should leave the toilet paper in the direction it was in when they got there so as not to annoy the resident.

An
Review №67

Molly Maid came out for a deep clean and exceeded my expectations. Not only did they thoroughly clean everything, they tidied things I didnt expect them to. They cleaned up my desk and cleaned my dirty dishes. They did an amazing job and are worth the price. I will definitely recommend them to anyone looking for cleaners and will continue to use them.Molly Team #7 - Estefany, Mariela & Wendi

Mi
Review №68

It was a pleasure to return home and find our home bright and sparkling after the Molly Maids, Carolina, Marta and Licel had visited. Thank you for the detailed cleaning.

On
Review №69

We needed Molly Maid to clean an indoor skatepark and Vilmarie and Patricia did a thorough job and were very nice! I recommend them for your cleaning needs!

De
Review №70

We are SO satisfied with Molly Maids. The amount of work they are able to accomplish in such a short time is amazing. We are lucky enough to get the same girls each time, Team H9. Marina and Ana, you are fantastic.These girls are always friendly and smiling. They are happy to do things we ask them to. Even our dog Roscoe looks forward to seeing them. They take the time to give him some attention when arriving and when leaving.Thank you Molly Maids for making my life a little easier.

Jo
Review №71

Great work and reasonable price!

Br
Review №72

Cleaners did a great job!

so
Review №73

My house is clean and smelling so fresh! They cleaned above my expectations! Great price & service!

Al
Review №74

Really, whats not to like? They are very polite, very professional, and very thorough. Today we had Team 2: Mariela and Patricia and they were great! But all of their workers are great. We couldnt be happier: you really cant go wrong with these folks!

Bo
Review №75

Maria and Delmira are a fantastic team! They do a great job. I really like the price and the quality of the cleaning. It is very convenient. Like the text reminders as well. It is so nice to come home to a clean home.

ca
Review №76

They arrived late and parked over a block and a half away though there was plenty of street parking right out front. This meant these ladies had to carry all their equipment a block and a half. They were friendly and the cleaning was done sufficiently. However, when it came time to determine what was due I was charged 10 extra minutes. I called to speak with a supervisor that wasn’t helpful and was told that a manager would need to call me back. Meanwhile these ladies are waiting around so I ask about providing payment once I’ve talked to a manager and I’m told ok. Seven hours later a manager finally calls me back and then indicates that I will be charged for the time that the ladies spent standing around while I talked to an unhelpful supervisor. I will NEVER use this service again or recommend it to anyone. It’s a shame that unhelpful people and understaffing leads to overcharging!**UPDATE**After multiple phone calls to request that Molly Maids make things right, the company has chosen to respond to my review with an inaccurate account of events. Lying to save face is pathetic and very disappointing. Overcharging customers is STEALING and there’s no response that can explain it away.

Lu
Review №77

Mariela and Wendi arrived early and stay late. I pretty much have only spot cleaned my basement bathroom but once Mariela was finished the shower looked new again. I will be signing up for reoccurring cleanings!

Fa
Review №78

Team 5 (Marta, Estefania & Judith) were amazing. They friendly, professional and did an amazing job on my apt move out cleaning. My apt looked brand new, when they were done (I was there 10 yrs). They came in and everyone went to their areas and started to work immediately upon arrival. Thank you to team 5!! I will request team 5 and I highly recommend Molly Maid!!

Be
Review №79

When my husband recently got ill and was in the hospital, the house cleaning and care got out of hand. I was unable to catch up with daily chores and we were expecting company. I contacted Molly Maid and they were very easy to make arrangements with concerning the house. They sent Team #1, Maria and Lucia, out. They arrived on time and were quite thorough and diligent. What sweet ladies. They had the house cleaned quickly and exceeded my expectations. What a wonderful service. Thank you Maria and Lucia. You are the greatest.

Th
Review №80

The team were direct and efficient in their cleaning even addressing the blinds and the ceiling fans!

Mi
Review №81

I finally tried this company after moving into a new apartment. The apartment building wasnt very clean and the apartment was not move in ready. I was on a budget and Molly Maids came and cleaned for a great price. I will say for the price the service was amazing.

Ma
Review №82

Very respectful, friendly and well-priced.

La
Review №83

I had Molly Maids do a move out clean. Was surprised they don’t clean windows or walls! Whatever, I did that myself, no biggie. I would love to give them 5 stars as they walked into a dust ball of a house and I felt horrible about that (3 dogs and kids will do that). However, some things were not cleaned. The kitchen blinds, a decent area on the floor next to the cabinet and the hall closet door, all untouched. Everything else (including closet doors and blinds) looked AMAZING! Way better than when we first even moved in (it was a wreck, my husband and I had to clean it ourselves). I’ve never seen the fridge and freezer or the stove shine so bright! Thanks guys!

Sc
Review №84

In 22 years my wife and I have never had our House professionally cleaned and I chose Molly Maids based on their reputation to have it done for the first time. Natalie and Joanna were knowledgeable and detail oriented. Natalie even suggested a floor polisher for our hard wood floors to make them look better which I went to the store while they were here and THEY put on that afternoon. The floor havent looked this shiny in 10 years.They did a very cute job on the kids beds with all their blankets and stuffed animals, glad I didnt have any laying around in my room as it was just too damn cute and the kids loved seeing their beds all made up.I had very high expectations going into this as it was a gift to my wife. After a few days we saw a few very little things missed or not quite complete but I didnt expect perfection the first time through after 22 years of getting the house to the shape it was in. We WILL be using them again after the madness of the Holidays.A special shout out to John in the Office and Natalie the team lead as they were easy to talk to and patient listening to a man who had no idea what he was getting into, you two were AWESOME! THANK YOU!!!!My mother in law has a house cleaner bi-weekly and she doesnt come close to this team. Great job Molly Maids. Happy Holidays and See you in 2017!!!Scott and Kathleen

Ma
Review №85

Good quality professional and timely. Company communicates exceptionally and is very flexible.

Se
Review №86

Team 5 was terrific. Everything is spotless. I like that they bring all their own equipment. They pay attention to detail and were very friendly. Even the cat was not scared.

Ju
Review №87

Team #9 did a great job cleaning for us. We love having them. They are efficient, friendly, and polite! Our house looks great!

Vi
Review №88

Becky and Liz do a great job cleaning our home! I love the personal notes they leave behind. Our home is always spotless. I cant say enough about how incredibly satisfied we are with our team and the operation as a whole, including John at the office. Very professional and pleasant!

Na
Review №89

Currently team #8 have been cleaning our house every other week. Both ladies are cheerful and friendly. They do a great job, are completely trustworthy and never complain about my messy dresser! Five stars for team #8

Ca
Review №90

I have been very happy with Team#8s work at my condo. They have been very helpful in completing housekeeping tasks that I currently have difficulty accomplishing. This is quite a blessing. Im grateful that they are so friendly, polite and thorough in their cleaning. Many thanks especially to Mariela who I believe may be the team leader. Carrie Grams

Di
Review №91

Team #2 Evelyn and Patricia were very thorough and proficient. The house looked great!

Cy
Review №92

I just love coming home to a sparkling clean house! Team #2, you did a great job!

Br
Review №93

Team #1 did an awesome job today. Thanks ladies!

Sa
Review №94

We were very pleased. It was a one-time cleaning to get our deceased mothers house ready to sell. Molly Maid was very flexible when we had to change the date. They came late in the afternoon, but stayed until the job was done. The ladies did a very thorough job and were very nice to work with. The office staff was very cordial, too. We would recommend Molly Maid to everyone.

Ha
Review №95

They done a fine job of being on time, knowing what areas to clean, cleaning quickly and carefully so as not to break or damage anything unlike other cleaning service we’ve tried. They clean for us every two weeks and we will review them each time try clean for us.

Jo
Review №96

We have been using Molly Maid for over a year and are very pleased. They are always thorough, especially considering we have two dogs who shed quite a bit. The ladies are always so kind with our dogs as well. There have only been a couple of times that something was not cleaned well and upon calling they immediately corrected the problem.

Ma
Review №97

Marina, Patricia, and Jackeline did an excellent job cleaning my home! Go team 7!

Ge
Review №98

Fantastic job. Girls were amazing. Came in, did their job, respected my home and overall amazing service. Would recommend it anytime.

La
Review №99

Molly Maids, Katie and Chandler were wonderful. They were polite, considerate and eager to please. Our house looked wonderful and so clean from ceiling fans to wood floors. I highly recommend Molly Maid and trust that our team, Katie and Chandler will continue to do such an expert job.

Ka
Review №100

Esmeralda and Carolina came and did my initial cleaning, and left my house sparkling! Just like with the Molly Maids in Loudoun County, the Greater Frederick group delivered and I am absolutely thrilled! Thank you!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:550 Highland St Ste 310, Frederick, MD 21701, United States
  • Site:https://mollymaid.com/greater-frederick-columbia/request-a-cleaning/?utm_source=gmb&utm_campaign=local&utm_medium=organic
  • Phone:+1 301-476-1269
Categories
  • House cleaning service
  • Commercial cleaning service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:Closed
  • Sunday:Closed
From the business
  • Identifies as women-led:Yes
Service options
  • Online estimates:Yes
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