After reading the reviews I was concerned. I got a full interior detail- my car was in bad shape. I drive a minivan and just got back from a beach trip (where we accidentally left sunroof open during a rainstorm). Miguel cleaned our car and did a great job. There were some back cup holders that were t cleaned, but I wasn’t being as nit picky because my car was starting at such a terrible place. I ended up spending $275 thereabouts for cleaning and tip. Most of the bad reviews seem to be for lessor packages. I would def use them again and actually enjoy driving my car again. Added before and afters.

Horrible, paid double what I usually pay. The vacuums are too weak to clean the carpet. The truck is still dirty. Signs everywhere say you can get cleaning supplies but you have sign up for monthly harassment to use them. Another customer said its the only one around so you get what you get. Terrible, rip off. Never coming back. My truck is still dirty.

This is the second chance I gave them to get it right. I paid extra for the tire and wheel service a d you can see by picture a complete waste of money.

They provided a detail on my vehicle after 3 years of use with pets in and out of our car and they did an outstanding job! The work was done within 4 hours, the service was great and my car looks and smells new. Id highly recommend.

Paid $275 for the M6 Ultimate Detail because I bought a used car. Once I got home I was able to check my car out a little more. There were crumbs/food underneath the back seats, didnt clean a storage area underneath the seat, and didnt pay much attention to small details. However, they did a good job cleaning my seats and were able to get rid of the tree sap. I will not be coming back here anymore.

I hadn’t been to miles auto wash recently on Mallory Station Road. I came in and paid 25 bucks for the ultimate wash and wax and didn’t realize that they didn’t include any interior work. What a shock. 25 bucks and I couldn’t even get a vacuum. My mistake for not reading properly… They used to do interior at this location. Just wanted to write and make sure nobody else got caught with this!I guess I’ll go home and vacuum my own car now 😟

Over priced. The vacuum was being fixed and there was barely any suction. A lot of water leftover after the wash. Hard to find a good car wash. Best I ever found was Pure Wash in Columbia. The blow dryer dries car amazing they even have an air hose gun at all the bays to blow off dust and trapped debris in hard to reach areas and they are cheaper too. But here for the price they charge yea it’s not worth it.

It does a pretty good job and its very close to my hotel which makes me more apt to wash it here in Nashville all kinds of stuff falls out of the air on your car especially if you park on your trees

Quick and easy! No wait and had free vacuums to do it yourself. I added hot wax to my wash and it came out gorgeous!

Great no frills service before we headed out on the road. Its great to find somewhere to go when we have to work in franklin.

Even though I miss the full interior/exterior washes, I do still think this place is the best for getting my car washed. XP3 is my favorite, and getting the hand dry/wheel service as part of it is well worth it. Plus the vacuums and the basket of cleaning supplies lets me put in as much or as little as I like to my interior cleaning.

Requested the Express Detail service. They were pretty fast, which is good. However, there were still some exterior spots that were not cleaned completely. I could understand if I was just doing the normal car wash, but I was supposed to get a detail, even if it is the Express. A little disappointed. It doesnt help that they really dont have a lot of competition in the area to make them really earn the price they charge.

Its good Price is high based on service.

Warm and welcome customer service. Great job on my car. Comfortable waiting area - love that they come and call your name, instead of watching for the guy spinning the rag. Reasonable prices with lots of options.

They are all great, especially Troy one of the managers, thanks for all your help!! My car is beautiful & clean!

First time washing my car here! Great attention to detail. Workers even reminded me that I had an included shine and polish service as I was vacuuming - I would have otherwise driven off! Would go again!

No air dryer. Car still had soap all over it after the “rinse”. “Free vacuums” barely work (clogged with trash from use/poor maintenance). Complete waste of time/money.

Completely terrible job detailing my car, Paid Over $300 to have my SUV detailed before we went on vacation, when we picked it up it looked OK but had a weird smell inside. We departed on a two week road trip the next day and every single day for 10 days a residue from whatever product they used on the interior kept becoming more and more apparent. A white sticky greasy residue is everywhere, you could see where something was sprayed ran down the door panels, into the handle areas, down the sides of the seats- everywhere....After a week on the road I called Miles and was told to bring it in - which I did the day we got back. The detail manager Donovan told me they dont have any wrong products and that we probably smeared sunscreen in the car- NOT! They did me a favor by wiping down the car - and still its a mess. There is wax on the exterior that has dried, and im going to have to go back over their mess again on the inside- it keeps growing. Yes thats right over $300 for them to mess up my car and then tell me it was sunscreen, I am sure there are many fantastic detailers in the area who will take the time to use the correct products and use them properly.

Amazing!!! These lovely human beings are quite flexible and accommodating when communicated with in a manner that precisely describes what your expectations are!

I just got my car detailed today. I purchased the basic car detailing package for $99 and they exceeded my expectations by far. From start to finish it was a pleasant experience, they were professional, friendly and my car is cleaner than I expected! Thank you very much

This is everything the website said it would be however it seems nowadays you cant just to go vacuum out your car without having to pay for a 10 to $20 car wash. Only thing this place was lacking compared to most other car washes around here is they have a very updated washing system but their vacuums are big and bulky and hard to fit into those crevices that really make detailing your car a success. Suction on the vacuums werent very great but other than that minor thing Miles carwash is a great setup and I will definitely be going back

The service has gone downhill, still only option in area. 50% vacuums plugged up and unusable by 10am. You would think that would be morning QA check.

Easy go wash with free self use vacuums

It has changed since 2019. Now you drive your car through the wash. You vacuum the car yourself and half of the staff is present. I miss the way it was. Hand your car off and watch it go through the cleaning process. Im guessing this is due to Covid. Still the best wash for the money.

I have taken my vehicle here a few times to have it detailed, and sadly, the service has gone down hill each time. The last two times, the attendant had an attitude, and, on top of that the results were not that great.On my last visit, my tablet was missing from my car when I picked it up. No action was taken when I brought it to their attention.

I wish I couldve taken before and after pictures. Their work is amazing, made my wifes car look like new after 5 years of hauling kids around, it looked like brand new.

Great placeWill go back anytime

I was a monthly unlimited member here for about a year, but ended up having to cancel today.Miles does a lot of things really well, and you should ABSOLUTELY give them a try. Every time I went, though, I ended up with a ton of excess soap all down the front of my car. I called four times and let them know and they were really friendly and accommodating, but every time I went back I always ended up having to wipe down my car after and it always sort of ruined the finish the car wash gave the car. And I wasn’t about to upgrade to a premium membership just to correct a problem that was on their end.Having said that, there’s a decent chance it was just something about the shape of my car, an ‘18 accord, that was causing this. I have no way of knowing. It seems like if they just re-aligned the water jets or took it easy on the soap it wouldn’t be a problem, but alas all three of front panels were still drenched in soap when I came out today.Like I said, you may not have this problem, and if you don’t, they are great at what they do and the payment is more than worth it. I am only docking a star because when I cancelled, no one was interested in finding out why I was cancelling after 11 months of membership. How come we can’t just work on correcting a known problem?

Used to go here regularly and buy friends gift cards. Just recommended for an elderly neighbor who had to vacuum her own car for $30. They wouldn’t do her interior unless through a detail. I will clean her car and make this up to her.

Easy and affordable. The process leaves your car smelling and looking good!

They’ve made changes to their services. As was explained to me, “this is Williamson County so we couldn’t hire enough people to clean cars”. He went on to explain the wait times had been 1.5 hours instead of 20 minutes. Now everyone has to clean the interiors of their own cars—and you only get the cloths and juice to clean if you’re a member. Cleaning the interior is exactly why I went here—on a business day. I wasn’t dressed to clean my car. Also, the vacuum hoses don’t reach the back of your car. Very disappointing changes.

The car wash does a great job and the staff is friendly.

The weekend hand towels dry was beyond inadequate.

NEAT carwash- coffee and snacks bar, small shop, recliner chairs to wait in while watching TV or reading (I had my car detailed, so I had over an hour wait).The workers were all contentious and helpful, from check-in, servicing, to payment.

They completely changed their services and jacked up prices. Completely pointless to go there now. Won’t even touch the car interior unless you’re ready to spend $100+

It was alright. I think Brentwood Auto Wash is better.

Very helpful fellow got us started. Machine worked well. Two nice men towel dried and shined wheels. PLEASANT experience all around!

I always try to stop in here when I need my vehicle washed. They do an excellent job. The staff is usually always helpful and friendly. And they really do want you to be happy with the finished product - if you see a streak or spots, speak up and theyll take care of it. I like that they treat my vehicle with the same care that I do.

Superb experience every-time!

They did everything awesome... But, could not help with the weather! 😔😔😔😔

My first time at Miles auto spa. Bakers Bridge location. I don’t think I’ll be returning. I purchased the M2 which is around $40. I was not given quality service for what I paid for the inside cleaning of my vehicle. The attention to detail was lacking. The inside looked like a rushed job. Which does not make sense as I waited 45 minutes for the wash and detail. My belongings on the inside of my vehicle were strewn around.(Not the way I left it!) Also, a parking sticker (for work) that was on the inside front windshield was lying on the dash, sticky side down. So I guess that sticker doesn’t stick anymore! This is not the level of quality or care that you would expect for A $40 car wash and inside cleaning.

Superb service and an awesome car wash! Lots of options, plenty of vacuums and spaces. Highly recommended!

About two months back, I had a terrible experience at the Bakers Bridge location. The manager reached out and offered to re-wash my vehicle. I was so put out by the lack of detail, I just did not go back. Well today, I returned to have yet another lackluster experience. I got an M2, which costs right at $40. The vehicle goes through and then some maniac floors my vehicle to go about 20 yards. It sets there, in the sun, and never gets toweled off (maybe that is extra). When they finally get to me, it is sun dried, and no attention paid to the fender wells, the windows are streaked, etc. PLUS...the floor mats have not been touched. I asked and was told that was an extra charge....hmmmm.....$40??? Oh, and the dude racing vehicles out of the wash......he did the same to a Cadillac SUV while I was waiting for my vehicle and must have stopped and slammed it into park so hard that something dis-engaged. It would not go into gear and remained there as I left. Miles....you started out great, but it is obvious that your growth has made you not hire the right persons nor pay attention to the details that made you successful in the beginning. Heck, for not much more money, I can have a mobile unit come to my house and not waste the time and gas to get to your location.

This place is legitimately nice. The individual washes are probably twice as expensive as they should be but the monthly unlimited is a good deal. Locations all over Franklin and Cool Springs. Highly recommend.

A little overpriced but they have towels, cleaning supplies and vacuums which is very nice.

I visited the location on Mallory Station yesterday and Mr. Alfredo Hernandez was AWESOME, yet again!!! He does an amazing job detailing my car after it has been washed. He is very meticulous and takes pride in what he does. Every time that I visit Miles, I hope that I get him to wipe down my car and dress my tires. You can tell that he really cares about the job he does and it shows as well! Kudos for having such an awesome guy working for you all! Thank you Miles and Mr. Hernandez!!! You keep my car looking GREAT!! :)

Paid $108 for interior detailing/cleaning and realized it is waste of money, they just vacuumed it and wiped just the dashboard the cup holder and gaps near the seats are still dirt. Check some other interior detailing shops and don’t waste money in Miles.

I dont know what could make a car wash better. This place has everything you could ask a car wash location to have and then some! They thought of everything and then thought, Lets add a shopping area for customers to pass the time easier while they wait. Well also offer food and drinks and a large screen TV with moderately comfortable chairs. Yes, that sounds good. Need a Yeti cooler? They sell them. Need some fresh new wheels for your car? They sell them. What about a spray-in bed liner, truck bed cover, garage organization solutions, a cigar? They have all of that too... And its in a clean, well organized facility for your shopping pleasure. Sorry no pics right now...

This used to be the beat car wash in Nashville. It is now the absolute worst. You have to wait forever for them to dry your car and by that point it has already dried on its own and ther are spots everywhere. And a $25 car wash doesn’t include vacuuming—you have to do it yourself☔️

Turned a filthy work truck into a nice daily driver that was like new

One of the worse car washes I have ever been too. No one seemed to care about anything. The guy up front taking your order was nice. But that is where it ended.Asked a few questions at the cashiers and the best answer they had was, I dont know. Took 45 minutes to wash outside and clean interior and it was done horrible. I went to walk around the car to see what all was wrong and maybe they could fixed it. But the person helping me just handed me the keys and walked off. The seats didnt look like they vacuumed at all. I paid extra to have the mats pressure washed and it looked like they just wiped them off. Then stepped all over them again to make them dirty. The inside of the front window didnt even look like they tried to clean it. And the outside had a little tree sap on it. They just left it on there. When I got someones attention to ask for a manager, they just said sorry I dont know and walked off. Guess the sign there that says you get your money back if your not happy is just a lie.

Had our vehicle detailed a couple of days ago just to notice today that whomever was vacuuming out the back of our SUV did not pick up a pair of muck boots and vacuum under them. There happened to be a pile of dry, spilled Oxy Clean laundry powder under the boots. Pretty disappointed to have paid top dollar and a generous tip to discover the job incomplete.

Since they changed management a while back things are back to the good old days when they 1st opened. They do a great job of cleaning my car inside & out. Theyre very polite. You can get a good cup of coffee and watch TV comfortably in their chairs. Only negative is it is a dab pricey but work is great!

Maybe the third time I have come to Miles to have truck detailed, that the detail guys had left for the day. This time I had my mom follow me in order to get hers done. So, at 5:00pm on a cloudy/rainy day the only people who can detail have disappeared once again. So after I cleaned everything out of cup holders, back seat, under the seat, etc. and loaded the baby up in order to have inside detailed, their detail guys are gone. When I mentioned this has happened before, the girl at drive up said it was first come, first serve. Now, there is no one else waiting or in the lot (raining). When we walk in, (because we drove 30 minutes from Spring Hill to have insides cleaned) I counted six guys sitting at a table around what I assume was the boss. Im guessing those guys have not graduated to detailing yet! I assume they have such a thriving business that the $35 (the last $35 from myself) and the $35 from my mom was enough, even though we had both came planning on spending three times as much. I normally dont take being burned this many times to change but will be finding another detail place or will do it myself. And, I never waste my time with post like this, but after getting everything out of my truck, picking a day I knew they would not be busy (rain), having my mom follow me, packing up the baby, and on and on and on.....I had a few minutes to kill while they ran my truck through the car wash! And, it just keeps happening!!! The truck looked good after the standard wash, but I can definitely see where the 2.9 rating comes from!

This is the best place in town for a car wash!

Miles did a great job making the inside and outside of my car look brand new. They took the time to talk and determine the best package to fit my needs. I wanted a focus on the interior and boy did they deliver. I was honestly amazed at the attention to detail and obvious level of care they took while cleaning my vehicle. I will be back for sure.

I am not a fan of the new set up. If I wanted the exterior only, I would head over to the Miles Express. If I wanted interior and exterior, I would head to the full service location. I vote to change it back ASAP.

I used to frequently come to Miles Auto Spa every month or so and I would get the $40-50 deal where they did a decent interior and exterior clean. I was always prepared to wait anywhere from 30 minutes to an hour, just because I knew that’s what came with the territory of having someone service you in a detailed manner, as well as all the other people who were trying to get the same services. I was always very happy with the job and would tip generously. Obviously with COVID they had to shut down their services but I knew they had just recently reopened and I was so excited to return!! I pull up and was informed my two options were to pay to drive through the automatic car wash and clean my own interior OR pay $99+ to get my interior cleaned as well. I was very upset to hear this but I figured that it may just be how they have to do things for the time being due to COVID. I was informed this was not just due to COVID but how they planned to do things indefinitely. The reasoning two employees gave me was that the owners were upset about bad reviews online about wait times and being understaffed. I completely understand how bad reviews can negatively impact a business but to take away the only things that made this place stick out from the rest seems like an extremely poor judgement call. I have no need to spend over $100 to get my interior cleaned and you will be losing my business unless things return to how they once were.

Great service and prices! Young lady wit glasses at checkout could’ve been friendlier. Everyone was nice but her. Deduct 1 Star for that.

Disappointed 😞 they dont clean inside because of Covid, but I understand.

Best cleaning my car has received from anyone but me.

Wanted to get my car detailed. Went by there on a Tuesday early afternoon they said it’s drop off only come back in the a.m. Came back the next morning..same story. Who has people on call to just come pick them up at a car wash in the middle of the week?? They either are under staffed of just don’t want to do it. I think it’s the latter; they can get more customers in for a quicker service instead of using their employees on something that takes more than 30 minutes.

Great job and efficient. Good atmosphere for waiting on the longer or more detailed jobs. If you pay for additional services, you get your moneys worth. If you want an express service, you can add on little items - like towel dry, tire shine, etc. Everyone we have dealt with has been friendly and courteous. Definitely worth the trip to their locations.

My car was dirty when I showed up and clean when I left up.

Went in for the express interior and I added a carpet shampoo. Was told that it would take 4 hours. I was fine with that as I had brought things to work on. SIX hours and 45 minutes later, the car was finally finished. I mentioned to the cashier that it took almost three extra hours, no apology or anything. Inspected the car and there were visible items that they did not vacuum up and the cup holder was dirty. The exterior windshield was also dirty. Will not be going back.

Wonderful place!!

I cannot say enough great things about this business. The facility is amazing- coffee bar, nice waiting area, even a small boutique very nicely done. Each employee is extremely courteous and helpful. They will make ANY PROBLEM RIGHT!! This is how a business was run many years ago when integrity mattered. It can be done! I HIGHLY RECOMMEND you experience Miles Auto Spa.Stephanie Marks

Great place to get your car washed in Cool Springs. Try to go when they open. Wait times can be 45 to 1 hour during peak time.

Usually does a great job. Always happy to re-clean any spot you see they missed.

Bought the top detailing package as I wanted carpet cleaning for an old and a bit dirty car (dirty as I bought it), and I have to say, its worth the money. Im happy with the job, thank you guys!Maybe it would be nice, if you would be able to to select which works shall be done, as I dint too much care for exterior, for an example - something like build your own pizza :).

Very unhappy with my experience this time. Car was still dirty when I drive off with it. They were rushing to get people in and out. I still have to take my car some where else and finish cleaning it after spending $27.44. And not to mention they wanted $100 more to get a white residue that was not on my car when I dropped it off but was on there when they were finished. Wont be back.

I was just fooled for the second time. I purchased a more expensive wash thinking it would improved but was not the case. All four wheels were still filthy. Dirt and mud was still around the wheel base. Windows were dirty. Seats were not clean. Just an overall lack of detail. This was completely not worth almost $50. I would have received the same result if I just had run it through a gas station wash. I will not be going here anymore.

Had my first visit here last week and they did an amazing job! Extremely detailed and thorough - got the M1 package and was very pleased with the results for the $23 price point. Professional, friendly staff from start to finish. Will definitely return.

Love Miles Auto Spa!!! Ive been taking my cars here for years and they never disappoint. Great customer service and my car is spotless. Best staff in town. They work so hard and clean so many cars daily I really appreciate Miles Auto Spa and the staff here -- will continue to support this business!!

A++....Amazing Job and Customer Service. I had my car fully detailed with the full shampoo. Wow!. I left with a brand new car. The inside smelled amazing, clean and every surface was immaculate. Great experience, as I waited for my car, I had a cup of joe and read the paper. Everyone was super friendly and you could tell they want you to leave happy. Mission Accomplished! I definitely recommend having your car detailed at Miles The Auto Spa......

I dropped my car off 9/25/15 for their best wash/detail. It was $250 which I typically would not spend on a wash but Im getting ready too sell the car. I was really nervous because I happened to read other reviews AFTER I had just dropped off my car, and they were not all that positive. Anyway, they said they would need my car for 5 hours... No biggie. I went home and when they called me around 5pm it happened to be raining so I asked if I could pick the vehicle up the next day. No problem at all is what Damien told me. When I finally made it to the wash the next day I was walked out to my car by a manager and together we inspected the job. Honestly, it was the best wash I have ever seen. My car truly looked brand new in the interior. I have no idea how they got the stains out of my tan floor mats. There were a couple of items that I wanted redone and they immediately took care of it. Highly recommend.

So far, the best full-service car wash I have found in Spring Hill /Franklin area. They have a very nice waiting area with a coffee bar and some unmanned kiosk selling various products. All in all, a nice waiting experience but I waited too long! It shouldnt take this long to wash my car.

I just wanted to let you know that I frequent the location on Mallory Station and Mr. Alfredo Hernandez that works there is AWESOME!!! He does an amazing job detailing the car after it has been washed. Every time that I go by there, I hope that I get him to wipe down my car and dress my tires. You can tell that he really cares about the job he does and it shows as well! Kudos for having such an awesome guy working for you all! Thank you Miles and Mr. Hernandez!!!

I have been going to Miles for some time and overall Im ok with the service. In the recent weeks I have noticed that their turbo dry blowers were not removing water as efficiently as in the past. I just brought my car to be washed and this one is a dark color. The car looked terrible because of all the water spots left on it. I had to clean it up. I suspect this is to entice customers to use the more expensive service which includes towel drying..... I think Im done with them....UPDATE: Ownership sees their reviews and cares about their customers. Owner reached out, created a solution to my problem. Way to go Miles Auto Spa.

Today good!

Went to the Miles: Auto Spa in Franklin and was really amazed at the great service. There are also recliners and a bar to grab a beer and watch TV. Did an amazing job on my car as well. Got all the small details. Will definitely refer to friends.

Don’t waste your time or money here. Got the package that is supposed to include tire shine and my tires looked like they did before I got the wash once I was finished.. if they aren’t using tire shine what else aren’t they using? Not to mention it took 45 minutes to get a wash at the “Express” location.

Great amenities and very clean facility. However, the past 4 visits, I ended up waiting well over an hour and it appears that there are staffing issues. Not enough workers so the lines get backed up quickly.

I have been there 3 times and have had wonderful results. I had one minor issue involving windows that had film on them when I had left. The next two times I mentioned it to those who work on my vehicle when it goes through the cleaning process. The results were perfect..My philosophy is that if you dont make mention of what displeased you, I am doing a disservice to the whole. Once I explained what I was not happy with a particular work (with respect ) they were totally complied and took care of it.I will happily continue using Miles Car Wash.

If you are looking for a great place to get your car washed in Williamson County then go here. The staff is great, the guys are always attentive and walk you around your car to make sure that everything is done that you needed done. They do get a bit busy but its an affordable price for all of the services they offer. I have not tried the coffee bar but I have helped myself to looking around the shop and a coke. The sitting area is nice and cool, or warm depending on the weather outside and is a nice break from the standard car washes. I also trust the workers, some car washes I hide everything or take it with me. I left money under my seat and the guy actually brought it to my attention! Great place!

My husband and I recently went down to one car, and I was less than excited about driving his messy car around. The staff was very helpful in their recommendations about cleaning the interior, and now I feel much better about sharing a car.

I just received my first car wash at this auto spa and was very disappointed. First, after releasing my vehicle, it was as expressed to me while paying at the cash register that it would take 50 minutes for my vehicle to be ready and when it was, it was a very poor job. I have a puppy who rides with me on occasion and when I advised the associate that there was still dog hair all over my carpet and spots that were not clean, he said it would have to be blown out and that would be an extra charge. He expressed he would be yelled at if he did this proper job of actually presenting my carpet clean. The dash was also still not clean. For the high cost full service car wash plus they did not keep their word and the commitment of great customer experience obviously is not true.

Kept their price is the same. Decrease the services offered. Not worth the money whatsoever. Was a pod place now just stinks. Want someone to clean your car it’s 100 dollars and takes 3 hrs

Daniel was very fast and attentive!! Awesome staff!!

Unfortunately I had a poor experience here and wont be returning. The employees were very nice, but my vehicle was still very dirty even though I paid for an interior cleaning and shampooing. In addition, the area under the seats that are easy to access were not even touched. The seats themselves werent vacuumed either.The dash was the only area wiped down well. The back seat area has quite a bit of trim with cup holders, bins, etc that wasnt cleaned at all and was noticeably dirty. The whole middle console was dirty as well.They were willing to vacuum more when I showed them the missed areas, but when I got home I noticed even more that needed to be vacuumed and cleaned. Disappointing to say the least....

Its ok. The vacuum hoses arent nearly long enough to fit around an SUV.

Great looking facility, upscale rates for an upscale appearance. Quality is just as good as any other car wash, even the a la carte professional services. You pay for an upscale appearance car wash with a hand towel dry. Worth the price if you get unlimited washes for $30/mo.

I was excited about coming here initially after reviewing the website. I decided to get my car cleaned inside and out and didnt expect a miracle but I expected the surfaces and windows and surfaces to be wiped down. I immediately noticed the dirt if thedrink holder still there and politely asked for them to wipe it but as I got in the car, I noticed multiple dirt spots that had not been touched including half cleaned windows. I will not be returning and very unhappy with the results.

My 2007 Honda Odyssey went through the wash and somehow lost the side view mirror. There are signs that say 10 year old cars are not going to be repaired but they hooked me up with not only a new mirror but two more washes for free. Top notch customer service for sure!!

Only great experiences having our family cars washed here for years. Cars always come out super-clean and stay cleaner longer than other places Ive used. I only had one incident a few years ago with a rear wiper arm and they were quick to respond by buying a new arm from the dealer. Ive not used their detail service, but love the drive-thru wash at both locations!

They use the automatic wash. Even if you ask for hand wash. Also they scratched the wheel, right after I asked to be careful with the rims riding on the automatic rail. Now they are telling me it was there before. Didn’t even refund the money. Sorry you just lost your business. Would defiantly not recommend. Come here if you want extra scratches and dings at this place. That’s just not how you do this business.

The only reason that there is a star here at all is because it is required to put one for a review. Went to this place to get my car detailed and they told me that there were not enough people to do it. At the turn of spring I would think that they would have their building staffed appropriately but I guess I am wrong. I will not try this place again because they were rude and the guy that helped me had rank breath.

Great placw to get your car cleaned when you dont have time to do it yourself. Reasonably priced!

This is a review that has been a long time coming, but is finally coming after a few more BAD experiences with this place.A STOLEN HANDGUN, right out of the CENTER CONSOLE in my car that was locked - September 2013. This happened as I received an M2 wash.Someone forced the center console open in my car and took my Sig Sauer handgun, then tried to cover it up by moving items around inside the center console to conceal the theft. Upon bringing this up to the co-owner/manager, the first sentence out of his mouth was, Well, we have a lot of turnover. I was FURIOUS. This is not what I wanted to hear. He was skeptical that I was telling him the truth until I got Franklin Police involved on-site, and then provided proof of the firearm via serial number. I have never gotten any other information for the recovery of this weapon, and am absolved of the responsibility for it based on my police report - but this stings. I lost $634.00 that day to some CRIMINAL that was in the employ of this place, and there has been no effort to even say, Im sorry. I received a gift card for less than one half of the firearms value (after I pressed, HARD, for reimbursement) and not so much as a Thank you for the business. Never again, Miles Auto Wash. Stop employing FELONS.

Ok....so I like this place without question. I have a membership here. Great value. The only issue I have is with the automated kiosk when I first drive in. Its impossible to use and causes a poor experience as you start the process of getting a wash only.Not sure of the cost of replacement, but making a change at that kiosk would certainly make the experience better and drive more efficiency in the front of the house.