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Harpeth Towing & Recovery
111 Alpha Dr, Franklin, TN 37064, United States
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Harpeth Towing & Recovery

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Ki
Review №1

Harpeth Towing was able to come to my rescue in a very short amount of time because they have enough flatbed trucks in service. I called other companies and was told that the wait time for a flatbed was at least three hours or more. Harpeth towing was there in less than 35 minutes from the time I called them. My driver was very professional and I would use them again but this time I would call them first!

Ti
Review №2

I do not recommend. Spoke with Zach and said someone would tow us with in an hour. 3 hours later no show won’t even answer the 24 hour service. Very unprofessional. Had to call another tow service to pick us up.

Pr
Review №3

Ive never had to tow a lift machine with special needs on top of towing it and they were able to tow it on top of doing extra work for a reasonable pricing and this company was the only company that was able to successfully handle these specific needs with no issues. This is very appreciated. They saved me from a future headache. Thank you!

Da
Review №4

Harpeth Towing did a great job picking up my disabled vehicle and delivering it for me. Everyone was professional and they were actually able to get to it faster than originally scheduled. Its one of those situations where you hope you never need a tow but if you do, I would certainly recommend and use them again.

Je
Review №5

They did a great job. Very professional service. Got my truck where it needed to be on time! Thanks guys

Su
Review №6

We used Harpeth Towing twice recently. We received great customer service from the dispatch and the driver. They’re helpful, friendly, and professional plus offer a good, fair price.

Ro
Review №7

Mr victor came out and yanked me out of ice without even a scratch. 250,000 plus pounds and not a scratch. Realized i was on my own dime and did me a total solid. I am giving harpeth number to every driver i know when in nashville area. Victor was awesome i tried to but him dinner he wouldnt take it. Was not a easy load to get on good ground after this crazy winter freeze. We been working on it for 2 days. I wish id called them yesterday! Anyway you have a great operator there at the wrecker service and real decent fella. Thank yall very much and i will be using yall again. Hopefully in spring time!!

Br
Review №8

Warren was fantastic. Went way over and beyond. I was having a 40 ft container delivered to a hunting camp and due to work I had to send my 77 year old dad to meet Warren for the drop. Warren made sure everything was perfect before he left. Help get it level and everything. Ridiculously helpful.

a
Review №9

Everybody from dispatch to the tow truck driver or very nice and friendly and gave me a great estimate on how long it would be before they got to me. The tow truck arrives before I was able to get to the car and he was friendly through the whole process. I would definitely call these guys again if I needed a tow.

Ph
Review №10

Every was great, except the pick up man, he would ask me questions over the phone about the toe and then not give me time to answer he would just keep talking, after this happened 2 or 3 times in our conversation, I let him know I did not appreciate his conversational style. Other than that all was efficient and easy.

Ro
Review №11

Warren delivered our storage container this morning.He was great! He was on time, very nice and did an awesome job getting it where we wanted.This delivery was arranged by the person we ordered the container from.We would not hesitate to use your company and Warren in the future.

Ch
Review №12

Corey came and assisted me in getting my truck towed. He was very friendly, professional, and an absolute expert with the equipment. He placed my truck exactly where I wanted it. Highly recommend!

Ta
Review №13

We have used Harpeth Towing multiple times and have never been disappointed.. They are fair, on time and professional. Thank you Harpeth Towing!

KE
Review №14

Warren went above and beyond to get my car out of a sticky situation....great service.

Ja
Review №15

Pat went above and beyond to help us in the snow. So grateful for the prompt professional service!!! Awesome!!!

Ri
Review №16

Not a bad company. I would reccomend them normally. My experience was a little frustrating because i was dead in the water in snowy inclement weather and they never called back. If this happens u may want to try spring hill towing. They came and got me in the middle of a snowstorm. But like many of my reviews i dont believe in being negative without reason. And they may have been understaffed that day which in many cases can not be helped. I wouldnt let that reflect on them as a company. I would still try to call them and see what they have to say and then go from there! Remember these guys work whatever hours they have to so be kind if they say they can not get you. Be patient and keep looking around. If its an emergency please let them know your situation. So that in case of something severe they may contact emergency services.

Ni
Review №17

They were great! Very helpful. The flatbed towtruck driver was amazing! He was able to pull my car out of an impossible spot with no problem.

Co
Review №18

The Harpeth Towing & Recovery team is the best in the area. Always on time and helpful. They are a great team and always go above and beyond helping!

Li
Review №19

Have used Harpeth Towing for years, never disappointed! Pete came and picked up my range rover, he was within three minutes of estimated arrival time… Excellent! Had everything ready, very professional and answered all of my questions. Herbie, the dispatcher was equally as helpful with answering questions and explaining process. My receipt was in my email before we hung up. Very quick and knowledgeable!

Yv
Review №20

Very professional! I received calls to keep me up on how long it would take for the tow truck driver to arrive. I called on a very busy day, due to a tornado hitting the night before. However, they were able to get me taken care of in a reasonable time. I would definitely use the service again, as well as, refer them to family or friends.

Vi
Review №21

They were so quick for a spare tire installation! From the time I called to when I was on my way rolling around again was only around 2 hours. So pleased with price as well. Highly recommend their services.

Ra
Review №22

I was stranded by the interstate. They were awesome. An actual human picked up the phone right away when I called. Showed up very quickly. Very professional and polite. Nice equipment. Exceeded my expectations and would call them again for sure.

Wr
Review №23

Great company. Lady on the phone was very polite and helped me out in a pinch. The guy towing us was really nice and made quick work out of loading and loading my car. Thanks again!

Ty
Review №24

David was a huge help today with getting us to a safe location and getting us back on the road and saves the day !! Highly recommend !!

Vi
Review №25

I was impressed with the young man who towed my vehicle. He was friendly and professional. He was careful in placing my car on the bed of the tow truck. Paying with a credit card was also easy. I will use them again if I need a tow truck.

Ro
Review №26

Tak was a pro as usual!

Sh
Review №27

I had a bad day yesterday. I took my car on for a simple oil change and they forgot to replace the oil cap. Next thing you know my car is filling with smoke. The repair shop made it right and called Harpeth Towing to return my car to the shop and then again to return it. The Towing guy really made me feel reassured that everything would turn out okay. He called when he was outside, was very courteous and polite. Thank you Harpeth Towing!

ro
Review №28

Warren brought me turn conex containers out from Hermitage to Murfreesboro. The first day he came out it rained so hard and lightened so bad we neither one had a dry piece of clothing on. From me trying to help guide him in my driveway to helping him put the chains and straps away in the rain. The second container went great. He was actually able to see and back the truck in like no problem. Thanks again Warren you did a great job. Very professional !!!!

Er
Review №29

Our car was hung up on a culvert, leaning to the drivers side in a ditch. AAA sent a wrecker that said he couldn’t do anything, this after waiting app 4 hours for him. He said try Springhill Towing, we called and they had no interest in helping after hearing where the car was and said call Harpeth Towing they told me app when they would be there ands Jerry From Harpeth was right on toTime. He had me sign a disclaimer due to how the car was sitting but explained his goal was to get it out without a scratch and HE DID. He made it almost lookEasy. He explained everything he was doing through the process. I’m done with AAA and will only call Harpeth Towing if needed in the Future. Thanks for having people like Jerry working for you and thanks for the Service you provide.

Je
Review №30

The driver did an amazing job. I felt secure in his ability to handle the job, very detail oriented. Job well done

Br
Review №31

Extremely accommodating compared to local competitors. Drivers helpful and courteous. No one likes to have to tow but if you do use Harpeth Towing!

Hy
Review №32

Quick as expected of any towing company and the gentleman driving was very nice and personable. The car was dirty but...yall, its a tow truck, I dont expect the world, haha.Thank you guys for helping me out. :)

Lu
Review №33

Josh made the delivery of our 20 container look like childs play.Thanks Josh for your patience!!!

Sh
Review №34

Good service. Prompt & professional.

Fr
Review №35

I had a dead battery on a Sunday and called to get my car towed. Was told it would be a couple of hours before they could get someone to me. The driver was there within 20-30 minutes instead. He asked if I wanted him to try to jump it off instead of towing. He was able to get my car started so I was on my way, and not out the expense of having my car towed. I wish I remembered his name - I know it started with T( my son thought it was either Thomas or Travis, but I think it was something else). Anyway, I was very glad that this is the company I called. Quick service, and really great driver!

Ja
Review №36

Very professional and friendly driver, he was very careful not to damage the car while securing the vehicle. Highly recommended

Ci
Review №37

Got there quickly even though it was rush hour. They called and communicated when they would be there and were very friendly the whole time. Definitely recommend.

De
Review №38

HTR proved incredibly reliable! They were asked to remove a trailer on our jobsite with a very tight window for removal. Their efforts were greatly appreciated as they were able to do this quick and safely.Thanks HTR.

Sp
Review №39

Our vehicle was towed to the wrong place, a simple, honest mistake that just needed to be fixed and was caught within minutes of it happening. Instead, we were treated with hostility and threats by the person on the phone. We were expected to pay an entire new towing bill and wait another 2 hours or more, when we protested, threats were made about impounding our vehicle. A few minutes later, we received a call back saying that they cancelled the impound call but we just have to use another company because they’re refusing us service at this point.I was going to write a good review based on my last experience (just a few days ago)when I was prompted today via text. Obviously that changed.

Mr
Review №40

Josh is the best!!! The tow ride was great all the way to Arkansas. Definitely using them again. PRICE WISE IS THE BEST TOO :)

Ja
Review №41

Took excellent care of my toolboxes. I know, not a car. But these guys help us mechanics by providing this service. No damage to my equipment at al . Thanks!

Ra
Review №42

Warren was my driver and he went well above and beyond what was expected Will definitely recommend your service

St
Review №43

Such a great and positive experience! The driver called me ahead of time to let me know his arrival so that I could work as late as possible.He had been through training to help me with my car. Took his time to explain everything, so courteous!Can’t say enough good things about this experience!!!

Jo
Review №44

Very good quality service and above everything honest. Sending the tow truck fast and disclose the reasonable price in advance. No surprises.Thank you!

Ja
Review №45

Aaron Keaton was super helpful is a tough situation, helped get the tow dispatched quickly. The truck was there super quick. Fantastic!

Ma
Review №46

Pete was awesome. The pricing could be a little more affordable but great and reliable service.

jo
Review №47

If you need a shipping container delivered and you have an impossible spot to put it, call these guys and request Warren! He accepted the challenge and exceeded my expectations a 100 fold. Super nice guy that listened to what I wanted and delivered. I figured I would have to rent a lull and move it into its final location but didnt have to. I would recommend them for any of your moving, towing or relocation needs. Thanks again Warren!!

Ca
Review №48

Very friendly! Went above and beyond to ensure our safety! HIGHLY RECOMMEND!

Pa
Review №49

Dispatcher Herbie was most informative about the pick up of my RV and available for my questions. Jonathan, the tow driver, arrived ahead of me and had already checked out my just-purchased used rig and cautioned me of his concerns regarding my tires. Id been told several times by the seller that they were brand new but I was informed by Jonathan that there were cracks and tears in the 4 back tires and his concern was a blowout en route. This information was most helpful as I cautioned the sister of the seller that saying they were brand new tires was a misrepresentation of the tires condition. There may need to be some legal re-negotiations on the purchase. Jonathans information was most helpful. My communication with Harpeth Towing was thorough, spot on and most considerate. A super company and I will be delighted to recommend them. Patty T.

Kr
Review №50

They were AWESOME!!! Said it would take them 30 minutes to get there (which was really short compared to others), and they arrived in about 15. Super professional and very nice !

Mi
Review №51

Very professional, knowledgeable, and have great equipment. Have used them to tow big rigs and load cars into a semi. Both experiences were positive. Will use them next time I am in need.

Ma
Review №52

Great experience! Always super fast. Drivers are great!! No one else in Franklin in my mind!

Gr
Review №53

Harpeth runs deliveries for all our equipment at Don Kennedy Roofing. They always do an excellent job and exceed our expectations while meeting our sometimes demanding deadlines! Terrific company to partner with!!

Da
Review №54

Trampas showed up quickly, checking in with me along the way. He was professional, a great guy and took care of my car. I highly recommend Trampas and his firm.

Jo
Review №55

Purchased a wrecked Jeep from copart which had a broken front axle. The shipper called 2 hours before delivery and said he didn;t know how to get the jeep off their trailer but we had 30 minutes to get it off and he would be here at 12:30. I called Harpeth and explained the situation and sent a picture of the wrecked Jeep on the shippers trailer. Harpeth sent two professionals and two giant trucks and showed up precisely on time even though the shipper didnt. The team gracefully removed the Jeep in a safe and controlled manner at a very fair price. The whole situation could not have gone better, and Im still in awe at how well this was done. I wish the shipper would have been as professional as harpeth towing! Glad to see someone else takes as much pride in what they do or more than I do! Thank you all again! I forgot to mention I called harpeth less than two hours from when the vehicle was delivered and they still pulled this off!!!!! Bravo team!!!!

Ab
Review №56

Williamson medical center had my vehicle towed when the police stated it could sit on the property I even have a police report stating it as well now they expect me to pay 734 dollars just to get my vehicle with not only my belongings in it but my 4 small children belongings as well. They are not willing to do payments of any such so I can get my vehicle so I will be calling an attorney they are greedy money hungry pigs who deserve to be turned into the better business bureau

ch
Review №57

Best service ..My absolute best go to Guy is Jeremiah ..hes professional,well mannered and overall Asset to Harpeth towing.He Arrived on time, Hard worker and extremely knowledgeable about towing .Just because of him alone Id use this company..Make sure you get Jeremiah if you call in hes the best in my opinion..

Je
Review №58

Ive been around the block more than once with towing compiles. Harpeth Towing just did a job for me and it was by far the best overall experience Ive ever had. The driver went above and beyond and the A/R lady, Ashley treated me like a real CUSTOMER. 5 Starts

Bo
Review №59

They brought my Tesla back to Knoxville from the service center in Nashville. The driver called to say he was 30 minutes away. The car was left in a convenient spot in my driveway, in immaculate condition. Would recommend!

Fa
Review №60

This has been the fourth time in two years I have needed Harpeth towing for my family’s vehicles. I don’t use anyone else. Highly recommend.

an
Review №61

Super great tow driver-I thought I needed my vehicle to the garage for repair but he said that he thought jumping the battery might do the trick. My vehicle started right up and he saved me so much time & money!

Ta
Review №62

My truck broke down in Nashville and I called Harpeth towing and recovery. In no time they was there and the driver Bobby. He was the best, very nice and helpful. The price was reasonable. Will be using them in the future. Thanks, Harpeth towing and Bobby

Br
Review №63

I needed an emergency jump start and called Harpeth. They were courteous, professional and prompt. They arrived within 20 minutes and even had a new battery. Great service and I would highly recommend them.

Ch
Review №64

The driver worked around obstacles created by a neighbors construction project that blocked our narrow-road access plus he took charge of the car loading so I could make it to an appointment. Im very appreciative of his care, courtesy, responsiveness, problem solving, and initiative Thanks much.

Jo
Review №65

They were great.Took good care of my Motorcycle.Will use them again.

EC
Review №66

They were extremely prompt. 45 minutes from call to arrival on a Sunday.The technician was polite, upbeat and professional. THANK YOU!

Al
Review №67

Called at 10 am and they said it was a 3-4 hour wait. I said ok that’s fine. Waited until 2:45 and called and they said that someone is on the way. Well at 3:50 I called back and a different lady said that nobody was on the way to me and I still didn’t have a truck on the way yet. It is now 4:45 and I haven’t gotten a call or anything. The shop was supposed to have my truck this morning but now I have to wait until tomorrow because the shop closes at 5:30.

be
Review №68

Harpeth Towing Hero!I had been waiting for about 30 mins for Ford’s customer Roadside Service, when a Harpeth Towing truck pulled up & asked if I was ok. I told him I had already called Ford’s service & was waiting. He volunteered to at least quickly put air in my tire so I can pull into a parking lot where it was safer. That was when I decided even if it cost more, I wanted him to help me. He made the time to help & I cancelled the other service call. He ended up changing my tire super fast & was $2 less then Ford’s Customer roadside service.I was able to pick up my kids from school without them having to wait longer on me to get there. 😄

Ja
Review №69

Got to is quickly when no one else could. Driver was great. Would definitely use them again.

Ma
Review №70

He showed up rather quickly, and was helpful and professional while loading my vehicle. My car is modified and sits lower than most, and despite that making it harder to load, the loading process was still quick and done correctly.

Ma
Review №71

Very nice friendly helpful company and he came right on to my rescue

Ca
Review №72

Harpeth is always quick to get to my equipment. Recently our skid steer broke down in the middle of the road. They recovered it within 30 minutes and had it to the shop for repairs! Fantastic work!

Ba
Review №73

Responded in less than an hour very professional. Sent invoice immediately for insurance reimbursement.

Ed
Review №74

Adam was the tow operator who came to assist. He worked quickly to get me off the side of the road and my car to the shop.Harpeth and Adam were timely, efficient, and true professionals.

Ki
Review №75

I needed my brand new 40 ft RV moved and they were there within two hours and had it at the new destination quickly and safely. Very pleased with our customer service as well as Victor the driver was very nice and accommodating. I give this place 5+ stars! Keep up the great work!

Dy
Review №76

Great group of people everyone was very courteous, and the gentlemen who towed us was very knowledgeable

Jl
Review №77

Fast,friendly,and dependable service! Highly reccomend!

Jo
Review №78

Good service Warren moved 3 40 ft containers for me same day without any problems at allThanks

La
Review №79

Youre already having a bad day if you need a tow truck. Ended up needing 2 tow trucks due to all wheel drive. Both drivers were prompt, friendly, kind and above and beyond helpful. I cant tell you how nice it is to encounter that when youre already having a day. Thank you!!

Jo
Review №80

Called for a tow at 9am they told me 2-3 hours, ended up taking all day and then they went to the wrong address and I ended up having to have it towed the next day. I paid an employee to sit with a vehicle from 9am to 5pm with multiple calls stating it will just be a couple of hours throughout the day. They gave me $15 off the fee the next day, bad business and customer service and barely even an apology for the multiple mistakes. I would not use them ever again.

Ju
Review №81

Showed up fast. Driver was very nice. Would highly recommend

Ds
Review №82

Had my car out in no time!!! Will definitely use them again if needed!!

Pa
Review №83

Came right away

Ka
Review №84

Very rude with me at first and it got a lil better but ill say 2 star

Kr
Review №85

Just had the service tech Clifton work on my van and replace the battery. Service was incredibly fast as I was stranded before a big meeting and I can’t recommend Harper enough!

Ke
Review №86

Harpeth Towing has been our towing company for years. Whether there is an accident or just a breakdown, they are arrive when promised and stay in communication. Their drivers are very experienced and know how to avoid further damage. Ask for Herbie, he will take great care of you.

Ke
Review №87

They done a fine job for me and was very prompt and professional highly recommend

Ma
Review №88

I deal with towing companies on nearly a daily basis and I have to say, Harpeth is one of the most courteous, professional towing outfits I have ever dealt with. Always responsive and polite...good group of guys. Wish they had a branch in Knoxville.

Jo
Review №89

Their drivers are very inconsiderate and unprofessional. As in they dont follow the rules of the road and use their trucks (w/a car on it) as a weapon, out of road rage from not knowing what theyre doing while speeding on the interstate chasing the other driver playing games. I really hope Harpeth Towing stops paying people to do this.

Jo
Review №90

I was told I can come pick up my vehicle between 7am - 9pm but when I show up Im told I cannot by a very rude woman. This is a vehicle that was towed under false pretenses as well, expired registration and tags but the vehicle is current now Im being extorted by this place and their underhanded deals with apartment complexes. So my vehicle is held hostage over the weekend while these people get to extort more money from me.

El
Review №91

The driver was very helpful and prompt and payment was easy and fairly priced. I would definitely use Harper towing again.

Ro
Review №92

I was stuck on the side of the interstate at 11:00pm and Harpeth was quick to come out and help. Very nice and professional people!

Da
Review №93

Something about Doug on the other end of the phone was comforting... maybe it was his demeanor but after talking to him my anxiety went from a 15 to at least a manageable 7. Tnank you Doug anc Harpeth. Oh... and my tow driver, Jason, was as nice as they come. Kudos to management, ownership and employees.

du
Review №94

Locked my keys in my car and they came out in 40 minute very nice and very professional

Ki
Review №95

Trampase excellent service very helpful knowledgeable and fast.

Ma
Review №96

Fast, friendly service. Trampas was great. Keep up the good work!

Ke
Review №97

As if youre not dealing with enough at the time you go to pick up your vehicle and find out its a disaster. Had a motorcycle motor in the back strapped in with plastic. Upside down and uncovered is the way I got it back.

Ch
Review №98

I had a great experience with one of the crew members from Harpeth Towing and Recovery. They came to jump start my vehicle as part of a AAA call. The driver was friendly, courteous, and came right on time.

Ma
Review №99

Tow truck driver was extremely helpful, polite and professional.

Ja
Review №100

The tow truck driver was professional and polite and helpful

Information
62 Photos
100 Comments
4.6 Rating
  • Address:111 Alpha Dr, Franklin, TN 37064, United States
  • Site:https://harpethtowing.com/
  • Phone:+1 615-591-7445
Categories
  • Auto wrecker
  • Towing service
  • Crane service
  • Trucking company
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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