Phenomenal experience!!! Randy Is by far, the best salesman Ive ever had! No pressure, as honest as it gets, and absolutely the best experience buying a car that Ive had in the last 20 years! I will never buy a vehicle anywhere else!! Ask for Randy!

Anthony from the service department was amazing!He was on top of everything, updated me every day on the progress, and the most important thing He addressed and fixed all the issues I had .When I came to pick up the car I was introduced to Marcus from the sales department and he helped me set up all the programming of the car.He was very patient and knowledgeable with all the specs and features of the car.The facility is state of the art and everybody was very welcoming.

Bought a truck last weekend from Randy. Great experience. The fastest I’ve ever gotten in and out of a dealership. Randy was low pressure, answered all my questions, patient, and extremely personable. Made the process a lot more enjoyable for my wife and I. Definitely recommend Ford of Franklin… ask for Randy!

This poor review is specifically for the service department. I have purchased 2 vehicles from this dealership and the sales process was terrific. I wish I could say the same for service. I had one less-than-stellar experience and a second terrible experience here a couple of years ago. I decided then to get routine maintenance done elsewhere. Unfortunately, I have warranty related service issues that have to be done by a dealership. I scheduled an appointment online and selected the earliest available for that week (Wed. afternoon). When I arrived I was told my online appointment was basically meaningless and I really should have called. (why offer online scheduling then?) The earliest they might be able to even look at my vehicle was possibly the following Monday and then it could take another week before it MIGHT be fixed. I cant be without my vehicle for that long of a period of time. I understand there being a backlog for various covid related issues. However, I should have been contacted with this information before I made arrangements to drop off my vehicle and line up someone to give me a ride home. It is also ridiculous to offer an online appointment system that is meaningless. At this point I had to keep my vehicle and cancel the ride I had arranged. I then asked about scheduling a real appointment. Even though I was standing in the service department talking with a service manager, I was handed a card and told to call and make an appointment at a later date. I still question the point of making an appointment at all when they flat out tell you that they will get to it when they get to it. The whole point of making an appointment is so that I am without my vehicle for the shortest possible period of time. Buying a car here is great. Having maintenance or warranty work done here? Not so much.

So pleased with the service here! I came in for an oil change but Tanner helped me with my hatch lift support free of charge. I could tell he was busy, but he still took the time to make sure my car was okay! I appreciate the superb service and highly recommend coming here to get your car fixed up!

This was the easiest car purchase we have ever made. Our salesperson was great- knowledgeable, resourceful, and not pushy. Price was great and the paperwork was easy! It was a Sunday and they had football on tv with a great selection of hot beverages and water. We could not have asked for a better experience!

Been a Ford customer for 9 years now. Went to dealer wanting to trade out of my lease to get into a more affordable vehicle with Mazda. I was told I can not and with a lease I would have to go through Ford. However Ford will quickly help a customer get out of one of their competitors. This is so hypocritical it is not funny. You should be there to help the customer and not just make a sale. Well I will never go Ford again.

We love our new Lincoln. Ben did a great job of helping us and keeping us up to date when we were waiting for the car to be made. I would highly recommend him!

It was my first time at this Ford dealership since I moved to Franklin. I must say the vibe just wasn’t there from the moment I walked into the doors. The staff were super unfriendly and unwilling to assist you. I asked about the recalls my vehicle had and the service tech along with a manager immediately discharged the idea that anything was wrong with my vehicle and doesn’t require the recall without even looking at it. When I continued to press on the idea and being assertive that I had scheduled an appointment for it, they said I can leave the vehicle for 3-5 days for service and not providing me with a loaner vehicle while they have mine. Then I just decided to get my vehicle serviced for 30k mike service and boy oh boy were the staff so unfriendly, I really don’t know what was wrong with their demeanor and I sure hell wasn’t appreciated as a customer. It felt like my money wasn’t green and isn’t worth anything. It’s sad I don’t trust to many mechanics to service my vehicle otherwise I would have never gotten back to this dealership. I had my vehicle serviced by the Ford dealership since the day I bought it brand new. I hope Ford of Franklin make a rapid change and appreciate customers more they their closed unwanted demeanor toward customers.

Taylor was amazing and the entire staff was great. Purchase went smooth and the experience met my expectations. I would definitely return to buy another vehicle.

Very courteous, responsive to calls. Service was good with reasonable prices. Will definitely return for future service needs.

Ford Lincoln of Franklin is an amazing dealership. Im in Tennessee from Detroit. Didnt think I was going to find a dealership to compete with the dealership I used in Detroit. Man was I wrong. It takes a lot to impress me. I am impressed.

CUSTOMERS BEWARE! There are many frustrated Ford owners/stories out there, and Im sad to say that I unfortunately have one as well. I first took my Ford Escape to Firestone to get an engine coolant leak checked out. I was told that I had an external leak (which was true because it was dripping all over the ground). However, they couldnt get the part because Ford had it on back order. Therefore, I had to go to Ford Lincoln of Franklin. Once this dealership looked at it, they said it needed a new motor. To say the least, I was shocked to know that it went from a simple external leak, to a $10,000 new motor. Luckily, I had bought an extended warranty. But, I was told at Ford that in order for the warranty company to agree to spend that amount of money, I would be responsible for spending $2000 to tear the motor down before they would agree (if they would agree) to cover it. I told Ford Lincoln of Franklin that I was not comfortable with that, and pushed them to give me all tests, results and documentation that lead them to believe it needed a new motor. A few hours later, I was told that they looked at it again, and found a small hose that was leaking/crimped, and it was now fixed and no longer needed a new motor. What?! So I asked, is the motor now completely fine? Is it safe for me to drive? Is is going to cause me any harm? They said no, the engine is safe, and everything is good to go now. I dont know much, but that just seems very strange and scary at the same time. Because of their errors, in their inability to properly diagnose the engine, I was without a car for around 12 days, and they will now not reimburse me for that. Now Im out almost $500 for the car rental, and Im not even sure if my car is safe for me to drive my family around in. Ford Motor Company is not how it used to be... sad but true.

Purchased a 2015 Mercedes Benz ML350 last week. Already the check coolant light is on, one of the rain guards that was on the front drivers side flew off on the interstate, and the windshield whispers need replacing. Also I was told multiple times while my car was being detailed so that I could take it home that it would be filled up with gas. After being handed over the keys I discover it is almost empty.

Courteous and knowledgeable staff. First rate customer service. They take appointments, so you can plan maintenance around your schedule.

Phenomenal customer service. Rate 10/10. All of the staff is very helpful and will go out of there way to solve any problem. Lauren is the sweetest person if you get the opportunity to work with her. Highly recommend Ford Lincoln of Franklin, you will not regret your decision.

Got some work done on my F150. Neal helped me out and was awesome. Communication was great, took a little longer than expected, but that was communicated from the first moment. Price was about as expected. Great service, happy to go back there again if needed.

Mr. Lance a Service Advisor along with Mr. Tanner, Mr. George, Mr. Charles, Mr. Neil, Mr. Bo and a few others are why the Service department runs so smoothly. They are extremely helpful and kind hard working individuals that will make sure your taken care of and all are assets to this Ford team. Don’t ever lose any of them or that team will be hurting.

Ford Lincoln of Franklin got me into the only car I was shopping for almost immediately. The process was super quick, easy, and fun! I would like to mention that Miguel Villanueva was extremely helpful throughout this entire process. I brought to him what I could afford out the door, and out of no surprise he called me back the next day accepting my offer and selling me my new car that I absolutely am in love with. If you are looking to purchase a new car, go visit Miguel and Ford of Lincoln and you won’t be disappointed. 😊

My Salesperson was Jake. He was easy-going, not pushy, did a superb job to make sure I was happy and satisfied with my purchase. Financing was a smooth process. Jakes after sale follow-ups have been very comforting. Highly recommend him and this Dealership!

Adrian from the service department gave great customer service. He went over our bill with us explaining all the details into the repair on our Lincoln. The repair cost was pretty high and as Adrian explained replacing the rearview mirror was $1700 with all the sensors that controlled the headlights dimming, coming to close to an object an sounding a beep, breaking the vehicle early when the vehicles in front of the vehicle have all slowed down. We got to experience that safety feature on our drive home. A line of vehicles in front of us had slowed down and our vehicle automatically slowed down before I could even apply the brake. Parts are expensive you cant blame the dealership for that as long you are getting honest work an your vehicle is getting repaired correctly. Im giving this dealership a 5 star rating for great service. Call Adrian the next time you need service he will do right by you.

I have never had a better experience. I was in town from Michigan when my Expedition had a throttle control valve problem. It was on a Friday. Despite how busy they were, and another dealer saying they couldnt look at it for two weeks, they got me in, diagnosed the problem, found a part at another dealer, picked it up as soon as that dealer opened Monday morning, repaired my vehicle, and got me back on the road home quickly. They bent over backwards to save us and I hate to think how long we would have been stranded had they not. Every person we dealt with was super friendly, caring and helpful. I cannot say enough about the service advisor team including Neil who helped us the most. They were all incredibly helpful. Thank you !!

I’ve been looking for a new car for a while and I always find dealerships very intimidating, but I was pleasantly surprised with my experience. Miguel was very knowledgeable and helped walk me through my choices. He made sure I was comfortable with the information so I could make the best decision buying a car.

My experience was great and it was a very quick process. I was able to get my dream truck color and all. Very pleased with the customer service they was able to give me.My experience with the service here was awesome. Mr Tanner was a great service writer and he was very patient and answer all my questions I had for him about my truck. Thank you Tanner.

I had an amazing time with my salesman Ben. He really did a great job with getting me acquainted with the car I purchased. And, provided some great customer service. I would highly recommend using him if you are interested in a Lincoln.

I received a recall notice on my vehicle. Justin was able to get me a weekend appointment which was perfect for my schedule. Ford Lincoln of Franklin was not only able to make the proper repairs to my vehicle because of the recall notice they were also able to perform routine maintenance that was recommended and they were able to do all of this in a short amount of time. I would highly recommend Ford Lincoln of Franklin and their outstanding staff. Five stars!

I bought my first truck from them. And I’m very happy with my experience.I highly recommend Carlos Dominguez. He’s the guy you want to deal with!!! Very friendly and He was able to answer all the questions I had! Went above and beyond!

I had an amazing experience at this dealer. Miguel helped me out finding the best options for a possible new car in my price range and was incredibly helpful in what to find and what suited me best. I highly recommend asking for him when looking for a new car!

Adrian took great care of me and delivered exactly what I asked. Very grateful for the service at Ford Lincoln of Franklin.

I lucked out with a very nice 2016 Jeep Patriot! Used vehicles are so hard to come by right now. Every employee I came into contact with was unfailingly polite and courteous. I never felt pressured. Taylor was so easy to work with! Highly recommend this dealership.

I worked with a Chris Simpson while I was in servicing my fiances 2019 Ford Fusion and Chris is such a phenomenal Service advisor. Helped me with advice with my extended warranty and gave helpful advice for what it would take to keep her safe and the car have a clean bill of health while driving! Chris you are awesome and I hope to only work for you from here on out!

Charles in the service department was outstanding! Exceeded my expectations of dealing with a dealership and his service and treatment alone will keep me coming back to this dealership.

Thank you Chris for excellent customer service! I had my Navigator in for service and Chris did a great job keeping me updated on status and taking care of all the details. He is knowledgeable courteous and concerned about getting the job done to my satisfaction. I also appreciate the courteous Enterprise guy! Well done and see you for next scheduled service! You guys are great!

I called multiple locations prior to this one, but when I called this location, and advised them of my issue (s) Justin was attentive and very personable! With the issue I was having he was able to get me scheduled and serviced within a timely manner! I am so thankful and appreciative for all that was done on my behalf! If I ever have any other issues with my vehicle I will be calling here FIRST!!!!

Great service department and was able to get a rental car at a great rate for three days. We had an air flow problem with the AC while in FL recently. Had a local shop check it out at 4:30 on a Friday and he evacuated the AC system and recharged the Freon. I was able to get back to Lincoln of Franklin for their Technician to check it out further and he found the AC working proper. The only thing my car needed was a new cabin air filter. AC is working great now. Thanks

Very well. I will share my experience. However, it is specific to Ben Rhett, who might just be the Best Lincoln Salesman Ever.What other moniker would be more apt? He was able to convince my NY born, Columbia educated, East Coast Elite, girlfriend to buy a $100,000 mini-bus that hauls @55 and gets a solid 4 mpg doing it.

Very easy to work with. My salesman Beau worked very hard to find me the best deal and the cheapest way to pay for everything. I am planning on buying another car and I have asked him to find it for me.

What a great experience. Bought my wife a car there and Miguel was fantastic to work with. Went out of his way to make me feel confident and comfortable buying her car. Will have to see Miguel again when I get my next car.

Amazing customer service! My experience was definitely a 10/10! I was helped by Miguel and was super helpful, easy to work with and knew what I was looking for. If you want someone that is friendly but still knows his stuff ask for him

Neal was super communicative about the work being done on my truck and was very prompt in answering my texts. He was enjoyable to work with!!

I dropped my truck off the night before my appointment. I was notified my truck was completed, and it was earlier than I expected. Chris was Very friendly and helpful.

Continuation...I got the run around about when I would be able to pickup my new car. I go there to pick it up from the Body and Collision. Me and my wife walked up to the car from outside and noticed THEY SCRATCHED MY DOOR. So I am picking my car from a FORD BODY shop and they claimed to have gone over the car 3 times and said it was perfect. So I had to call Lauren Distephano again. Disappointed, angry, and livid does not describe how mad I was. BRAND NEW CAR and this is PERFECT in their eyes??? Lauren had to go to bat for me again and again and again. Such a hassle for both of us. I wish the owner/GM would have contacted me directly. It is ONLY because of Lauren that they ended up making this CLOSE to right. WHY is she not more involved from the get go? Seriously? All the dealership cares about is making a sale. NO customer focus or appreciation at all. They need a lesson in humility. Lauren, Garret, and Miguel are the only people who actually tried to help me; especially Lauren. I will not purchase anything from this dealership again. I cant say how disappointed I am with this dealership.

We had our car serviced at Ford Lincoln of Franklin Tennessee on 08/17/2031. We were very pleased with their professionalism and friendliness. They took care of our car issues and got us back on the road safely. Courtney Delamont was a great help and was the person who coordinated our car care. We do hesitate to recommend this location for your car care problems.

Waited nearly 4 hours for a recall repair that was communicated to take only 1.5 hours. My wife asked for updates multiple times and got no help. Dealership is great. Ability to appropriately diagnose waiting is very poor.

Had a great experience shopping for a car at Ford Lincoln of Franklin! Be sure to ask for Miguel, he is super knowlegdeable about cars, made me feel very comfortable, and answered all my questions. I will definitely be back!

First time at this dealership and Miguel was awesome. Very welcoming and gave a five star experience. Would highly recommend if anybody is looking for a Ford, go here and work with Miguel!

My only issue with this visit is that I felt left out to dry with no vehicle for 2 weeks. Perhaps thinking of a way to help your customers get around instead of spending hundreds of dollars to go to work and back or on a rental. Maybe even a discounted price on a rental would be helpful. Other than that the associates are very patient and understanding.

Great, quick service. George was super helpful, really friendly, and made it a pleasant experience. Will definitely get my maintenance done here again.

Tanner was so awesome to work with! I had went in for an oil change but also needed other services done to my car to maintain my warranty. Instead of having to do all of those services at once, which would’ve been costly for one day, he was able to break them up for me in future appointments and described what needed to be done. He was so informative and very nice!

Miguel Villanueva is a fantastic worker and offered a lot of information for the questions I had. A lot of great options at this location but better employees to go with it. Thanks ford and Miguel for making my car shopping experience great

Fantastic service from the great men and women there or which ever gender they prefer. Also the technician in the back I think his name is Chris he has a rockin mullet and a little bit of a pop belly. He’s a real classy dude and did fantastic work on my raptor truck a while back. Keep up the great work you guys and gals.

Bought a used Fusion from here! The sales experience was great! Miguel knew the answer to all my questions and super easy to work with! Will definitely be going there again for my next one!!!

Tanner, George and (Brent ?) were fabulous with my Mustang oil change and check up. Tanner educated me. They kept track of everyone in the line. George was kind and treated me like a person. Brent was also kind and took time to explain processes to me. I need to trust my repair people -- have a relationship with them. This experience left me with a smile. I brought them muffins and strawberries as a thank you.

Great experience working with Simeon, such an easy deal. Was in and out within an hour even traded in a car. Best car buying experience I have had.

I was extremely happy with the details of purchasing a new Corsair. Both with the car itself and with the excellent treatment by Carlos. I look forward to a long and satisfying relationship with Lincoln of Franklin.

The staff at the Franklin Ford Lincoln was super friendly! Ben at Lincoln was very quick to help us and very knowledgeable! 10/10 would recommend him to our friends and family.

I really appreciate the staff at Ford Lincoln. I especially appreciate the help I received from Terrance Walker. He was very polite when speaking with me. Thats the customer service I love.

Taylor Handsel was such an incredible salesman. I didn’t feel at all pressured to buy, but he helped me find the perfect vehicle and walked me through the whole process. I’ve never had such an easy car-buying experience! If you need a car, I HIGHLY recommend Taylor!

Awesome service and great quality work. Ford Lincoln was able to correct an issue made by another dealership. I will be back for my next service. Thanks again

Such a great place to come wether you are planning to buy, or just look at a possible vehicle your interested in. The customer service was excellent thank you dealer Miguel! I came by looking for a possible new car and was treated so nicely by Mr.Miguel. Giving me multiple options for my price range for a car. Definitely recommend asking for Mr. Miguel when looking for help!

I came here to get a post market key fob for my Mustang Mach E programmed (Ford only gives you one!). I was greeted promptly even though I didn’t have an appointment (was told I didn’t need one). They not only programmed the key fob they also took care of a software recall I had. This is where I will come for all my service!

Bought my truck from Ford Lincoln of Franklin. Just had some warranty work and recalls done. Service department is excellent! Shout out to Lance for the great communication and fast turnaround

Went for a blend door repair on my 2010 F150 and was very happy with the service. Was actually able to pick the truck back up earlier than originally expected. Thanks Chris!!!

Neal was very helpful while my truck was in the shop. He notified me regularly with updates about it and called me as soon as it was ready.

Allen in quick lane was the best he should be commended for his customer service, the negative experience I had was when I went into regular service department for my appointment made about a week before I was advised there were no mechanics on Saturday and that I must leave the car and would probably be 4 to 5 days before they would even look at it, so needless to say I left shocked and very unhappy, and still have same problem I arrived with, someone needs training for a better customer experience but I can only hope someone will reach out to me with a good answer

Excellent service I will recommend to all my family and friends. Excellent customer service hands down. Very professional atmosphere

I don’t usually give google reviews, but I have been checking Ford’s ever since a family member had an outrageous experience and seeing his/her post get pushed down by 5 stars reviews is comical. No way some of these reviews are real based on what my family member was told. Might want to check the integrity of this place.

Had a broken frame on the drivers seat. Took it to the body shop on Tuesday. Leslie quoted me a price and searched for the part. He secured the part and called me Thur. I took the car in and less than a hour it was replaced and I was on my way. Outstanding service and courtesy.

See Jeff Dawson, he will take care of you. Top notch salesperson, and the cherry on top hes a nice guy.

Service top notch, quick response in time, and great communication. Extremely satisfied with the customer service provided by Terrance Walker he has made me a forever Ford Lincoln customer! Thank you!!

The Serbice department is nothing short of amazing. Great place with exceptional customer service. Terrance has a great attitude and treats customers with respect

Fast, friendly and efficient service appointment here! We will definitely be using them again. The service manager was kind and was able to get my job done much faster than I anticipated, which was very appreciated being 35 weeks pregnant and there with a toddler.

Miguel Villanueva is an excellent salesman with a good character and a smile😃, he takes care of you and shows you what you are looking for! I recommend it to you! Good job Miguel 👏🏻👏🏻👌🏼

I went to the dealership for service and Adrian Moore worked with me. His knowledge, speedy responses, and very cool and calm demeanor made the experience one that I won’t soon forget. I was able to get services I didn’t know my car needed and I’m thankful because my daughter drives it a lot and I can’t risk her being unsafe. Thanks Adrian!

Excellent service. I brought my 2014 Raptor in for an electrical issue and an alignment. They diagnosed the issue and addressed both items in four hours. Great customer service! Thank you!

From the time I dropped off my truck until the time I picked it up, Tanner took care of everything in a very professional way. He explained what my truck needed, explained what it would cost and stayed in touch with me while it was being serviced. Highly recommend Tanner and the service group here.

Worked with Jake to purchase a jeep. Was very pleased, he wasnt pushy and just let us take our time. Would recommend

Ive bought 3 new vehicles from Ford Lincoln of Franklin in the last few years, and Ive had a great experience every time Ive done business with them. Ive never felt pressured at all, and I feel like the staff is generally there to help you purchase the vehicle you want more than the old what can I do to put you in a car TODAY cheesy sales push. I bought a 2021 F-150 with the salesman Jake about 2 months ago and the truck has been phenomenal. Jake has even reached out several times to make sure that Im satisfied and didnt have anything that needed to be addressed. Ill throw in one story here that I think really speaks to the character of this dealership. Jake and I had come to an agreement on the deal for the truck, and I was waiting on the paperwork to be ready, and then the sales office guy comes out to let me know that they had found me an additional rebate of $4000. To me, it felt like they could have easily just ignored that rebate, but it meant a lot to me that they were honest enough to let me know about the rebate to save me some money.

I use FLoF for all of my service work and they do a great job. Always on time and the staff go above and beyond to take care of their customers.

I was very pleased with the service and care I received during the purchase of my new truck! Thank you so much! Henry Holt

My husband and I were very pleased with the service we received Ford Lincoln or Franklin. From the front desk being so friendly, to our salesperson, Phillip, who was helpful and not pushy. Listened to what we were looking for and showed us all options. Sales manager was very straightforward with us as well and finance was extremely pleasant to deal with, which was a first for us. Nothing fake here, just good people.

Made appointment 1 week in advance for 4 new tires and oil change.Arrived a few early.They could not access my records.Very disorganized.Quoted Goodyear tires instead of Toyo previously.Took 2 1/2 hours to mount 4 tiresThey forgot about oil change.They did clean car well and actually put on Toyo tires which were previously quoted.Very hard to believe they cannot do better

Great service and fast! Friendly specialist, great communication on costs and time frame. Nice facility. Will be back!

Wow, so I brought my Lincoln in to have a brake pads replaced. Got my car back nothing was done but I had paid for parts and maintenance. Then after getting lied to what felt like 100 times, I just went somewhere else. I think they screw over some people who pay for their auto work charge them, but do no work then sell the parts to someone else so as to get paid twice. Ive seen this before and after my experience its obvious this is not a legit business and the people there are all involved. I hope the proper authorities get involved M not asap. I can only imagine how often they are doing this.

Courtney has been a gem every time I have my MKC serviced!And newcomer, Anthony, gave immediate attention when I dropped off my car. Normally, I use the valet service, but it was a pleasant surprise to be treated so well in person! They cared about MY time…thx all!

I decided to hope against my previous experience on the purchasing side (the salesman refused to hear my monthly max, kept pushing a good $100+ extra and then texted saying it was my fault that we couldnt make a deal) when I took my car (otherwise purchased) to the service center (because I was told it was airbag related and had to be dealership repair). I easily called and scheduled service, dropped my car off the night before and awaited a phone call after my 10a Monday scheduled appointment. At 3:45p Monday, I called to check knowing the service center closed at 6. To which I was told, that 10a appointment is just for us to know what technician should work on your car. The car wont be diagnosed till Wednesday or Thursday... thus including no actual repair.I was given a detailed and extensive explanation that due to the vehicle and chip shortage and tech shortage, everyone wants to repair their car verses replace and thus theres been at least a 75% increase in service demand.I sympathize with the unreasonable work load, I really do, but I do not begin to understand the deception from minute 1 when I called to schedule. Why wasnt the process explained? Why did it take me calling to even know the status information/time line? If I hadnt called, my car would just be sitting there and Id still be clueless. I also question the process at this point. If its that overwhelming for the foreseeable future, do something different? I think the wheel is broken and could handle a good reinvention?To top it off, my engine happened to throw a code after i dropped it off. Convenient, in my opinion.I will never ever go back to this Ford dealership and service center. I will be selling my escape if the non-dealership service center is unable to repair my vehicle and switching vehicle makers.

Excellent experience here working with Talyor, ask for him if you stop in! I purchased one vehicle that did not meet my expectations after I bought it, and he was able to fix the issue, make it right, and get me out the door with something even better within my price range. Jordan was extremely helpful too, making the process smooth and efficient in getting me back on the road. Thanks so much guys!

To me customer service where ever I go is key. At Ford of Franklin this was exactly what I got, Great customer service. Thank you for making me feel valued!!!!

Great staff. Extremely helpful.

Whoever owns Franklin Ford should be actively considering getting rid of their outsourced call center because I haven’t been able to get in touch with the service center for weeks. I keep getting in touch with a towing company.Thanks to Alan, Tanner, and Mountain Man for taking care of me because of it weren’t for them Ford of Franklin would be losing me as a client.

I can’t believe how I’ve been treated here with numerous problems with my new Lincoln. I’ve been told to go to another dealership. They aren’t willing to fix my problem because they can’t figure out how to fix it. Tracy is the director there and was beyond rude. Service managers are dismissive and basically tell you bs to make you go away. People there are only going to change if it’s from the top down. I love my car, with the exception of my issues, but I can’t imagine owning another Lincoln with the way they think they can treat people after your purchase is done. For an earlier issue I had, I had to make 5 trips there to have it fixed over the course of several months. The first four were them diagnosing, fixing then telling me there was nothing wrong. The fifth time they actually figured it out, put the new part in and resolved it. But it shouldn’t take five trips to get a problem fixed.

Great experience from beginning to end. Stephen Farrar went above and beyond to help me have the best experience.His outreach prior to purchasing was what I look for in customer service. No other dealership contacted me. I made my decision to purchase from Stephen based on his service and attention to detail. Go see him at Franklin Ford if you’re looking for a new car!

I received excellent service from Charles and the team at Ford Franklin. Even though they were busy they provided great communication throughout and had my truck running and looking like new sooner than expected.

Ask for miguel villanueva, He is bilingual and he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service I do recommend.

I highly recommend going in to see Taylor Handsel. He has great customer service and will get you an amazing deal!

Bought a SUV from Miguel. Had our newborn with us. Miguel was very accommodating and made the process easy for us. We will be back just because of him!

I was very pleased with the entire experience at Ford Lincoln of Franklin Quick Service on May 8, 2021. Byron Hill was the service writer and made sure that everything I requested was done at a fair price. Its a pleasure to rate my experience with 5 stars!

I was really satisfied with the service provided at Ford of Franklin. Shout to Lance for his on point service and accommodating me. I will return here for any service needs.

I was helped by a gentlemen named Terrance Walker. He was very kind, generous, and answered all my questions with patience and ease. Thank you for being so fundamental to the company Terrance !

Brought my car in for service last week, they set the expectations of how long long my car would be there for and were so great on giving me updates. I highly recommend Ford Lincoln of Franklin!