Clean well organized. Picked out shower and bath fixtures and hand holds got all I needed. Got help picking a stud finder that worked great

FLOORING:Please dont do flooring installation with Lowes[4 Seasons carpet workshop]. You will loose lot of time and energy dealing with associates for getting things done. The communication between Lowes Framingham, Lowes Corporate Installation & 4 Seasons are terrible. They wouldnt get it resolved. I had my Doors & Closets installed with a 3rd party contractor. I signed up agreement to have carpet installed. Carpets took two days to complete, but the doors and closets are not put back and its been more than a week and my family has to live without door installed on all my rooms. No Resolution yet, even after coordinating with these associates. On top of all that, they couldnt give a date when they will have this installed. See pictures below and see for yourselfIf you need PEACE OF MIND, DONT DO FLOORING through Lowes. I have always been good customer of Lowes and I have spent close to 3K dollars using them for my home improvement needs. NOW I REGRET

I ordered 120 Retaining Wall Blocks and 26 Wall Cap Stones. After waiting a week they call me the morning when theyre supposed to deliver and say the inventory is off and they dont have anything that I ordered and asked me if I wanted to cancel. So I lost entire weekend of being able to work on the wall and had to order a different wall block color. So I place my second order for just the wall cap stones from the Framingham Store. I get a call the night before theyre supposed to deliver and to tell me that the inventory was wrong and they dont have any of the wall caps I ordered. An other store does but I have to call back and switch the order. I am so unhappy with the store that I felt compelled to share my experience. Ive used Homedepot for the supplies for my previous wall last year and didnt have any problems. Im not sure why Lowes of Framingham cant fulfill any of their orders. If I wasnt forced to go through them because theyre the only ones selling the type of block I need I would never shop here. At least not at the Framingham store. Ive had only good experiences at the Hudson store. Lowes in Framingham needs to get better managers in the online order fulfillment department. Whoever is running it now is clearly incompetent at their job. Maybe get someone with a brain that cares about their job to take over. Just a suggestion.

I wanted a large galvanized trash can to store fireplace ashes over the winter. Lowes had one in stock at a fair price. Love this place. Nice people, great quality.

Good alternative to Home Depot. Often has items they dont. Easy to buy online and pick up there.

The staff was very helpful, Cassius was extremely helpful. Actually walked me to the item I was looking for instead of pointing or giving me an isle to go to

As large as this building and the many shelves of product seen throughout as you enter, the well-marked aisles are easily navigated to ones sought after item.

Lowes has a great stock of lighting fixtures for our new home! Very affordable collection.Your greeter at the door a veteran gentleman was rude and it bordered on misogyny. He was also rude to a person before me. More kindness needed.

Honestly, I like Lowes better than HD. But when I went there to start prepping for a home remodel I went through 3 departments and hit the help button for questions and not a single time did I see a red jacket show up.If you know what you need, its a great place. Need help?youll be wanting.

Love this Lowe’s. Everyone is super friendly and helpful! I also appreciate that their plants actually look healthy and cared for, the few times I’ve gone to purchase some.

This time I was in a hurry so I didnt feel the need to go to Home Depot as there busier than Lowes in the morning. I only wanted to run in quickly and get out. Having only to pick up a few small tools I needed to do a job for the day. I found what I needed and noticed there was a sheetrock bit marked down so I grab that too. I went to check out and pay for the items I picked up. On my way out the door I looked at the receipt and noticed the bit that was marked down I just paid full price for it. I go back to the register and told the cashier that I was charged wrong for it. She takes it back scans it again and says nope that the price. Again I told her it was marked down and of course if it scanned the first time at full price its going to scan again 2 minutes later the same. I asked her for my money back and I was told I have to go to the service desk. So I go there told the cashier there what happened and I want to just get my money back. I also told him that it was marked down with the yellow tag where there located. He scans it again and says Ill go check and Ill be right back. I said please just give me my money back. So much for being in a hurry next time Ill just take the extra 2 minutes drive down the street and go to Home Depot like I usually do.

I love Lowes garden shop. Prices and variety are good. Staff are very helpful. Unless you are looking for something unique, this is the place to go for plants and all garden needs.

They are lost and confused, I placed my order online, for the purpose of not spending time inside the store. The clerk tells me that I already picked it up, I say, why would I be here trying to pick it up again if I already picked it up. It turns out, its not ready after sending me two emails telling me its ready. It would have been so much faster for me to go in and grab it myself. Bunch of F*****g morons. Customer service that lacks service.

Rich at the pro desk in the Framingham store took excellent care and gave me great service thank you Lou

Nice and clean, well organized and stocked unlike another big home store nearby. Prices are competitive. The only downside is customer service and pickup are a bit sluggish but willing to wait until after covid to see.

Mike in paint section very helpful and Elizabeth in gardening very helpful both very patient, taking their time to help.

Didnt have what I was lookong for but was still an ok experience

Big shout out to Danny for your kindness and quick help!

They had what I needed and I got what I needed.

Overall a great store. The layout could use a little work but they generally have everything I need. Prices fluctuate based on the season or whats happening in the world, but the staff are helpful and the options for what you can get here is huge.

For some reason, both Assistant managers(Greg and other female) refused to return a drill that I wasnt satisfied with(less than 2 hours between the purchase time and the return). He said anything power supplied is not returnable. When I asked for policy reference, he let us wait for 20+ minutes and he couldnt find the policy. When he realized that he was wrong, he said we cant return anything used. During the entire time I was there, I observed multiple customers returning used items.Ive been a loyal customer for a while and I have projects that I wanted to use Lowes as supplier, but unfortunately the lack of professionalism and customer service, I will use Home depot or other store instead. What a disappointment! I dont mind driving more miles to home depot.

Zero assistance available at 6PM on a week night. Cashier paged several times, nobody showed up, I left after 15 minutes.

Good experience, helpful proactive staff, had what I needed. 👍

Awesome all your home needs!

Solid big box store. I find that Lowes often has a slightly better class of whatever than the Despot, at similar prices. The Despot is closer, but I try to go here more often.

No communication whatsoever,order delayed for two months and no one to speak to worst customer service ever

We were pressured into signing a fence contract and placing a non refundable deposit to secure in installation date in April. First we were told the fence would be delayed until mid June! Then the fence miraculously arrived by end of April, but lowes was unable to deliver earlier then the morning of our installation, however we were promised that our fence would be the first delivery of the day and would arrive before the crew to install. Then, the night before the install at 9pm, we received a voice mail that the fence would not arrive until 1130-330. So clearly our installation would need to get rescheduled. You get what you pay for and this company is horrible to work with and lie. Do not trust them. Go to Home Depot or pay the extra for a reputable local company.**Update Lowes is now refusing to honor the shipping discount we were promised and threatening to send us to collections.

A wonderful morning in the garden center with a decent selection of plants ( including annuals, veggies, herbs and perennials). The selection of pansies of all different colors and sizes ( from tiny ones like violets to the big ones) . I confess to buying so many!!!

Unbelievable rude unhelpful manager tonight in Lowe’s lighting department. They advertise installs, They said they may or may not do it if they don’t they’ll refund your money I asked him if he could call another store to see if they could help me he basically said no I only know my store, I can’t help you. I asked for another manager Ashley who was very pleasant and somewhat helpful. Lowe’s should not employ people they cannot help and should not be advertising services they do not offer. I planned my Saturday to come purchase an electrical installationThey have an advertised online print advertising in in the aisle at the store, to be told no we don’t do that. Unbelievable poor experience

Great service, had what we needed and less busy than HD. Not sure why I would return to HD. I am coming back to Lowe’s every time. The employees are so much nicer and available as well.

Customer service has descended through the sub basement @ the Framingham location. Ive been a customer for years & Ive never seen it so bad. Avoid the Framingham store at all costs!

Train someone other than the one manager tasks to help customers. I had to wait 20 minutes just to check the balance of a gift card.

Its a Lowed. It has plenty or parking and its easy to get to. The staff is knowledgeable and the place is clean.Probably the best part is that its next door to another stripmall that has a Target, a GameStop and a Panera. You can park in one place and take care of a bunch of errands at once.

Helpful but and average pricing. But the selection whole great for some things lacks in others. Definitely not a one stop shop.ALSO, they charge $3/paint sample....

Staff is always ready to come over and help!

Great hardware for cabinets and refurbished furniture

Great source for renovation. Conveniently located on RT 30 West.

Cashier had a negative attitude when I asked for help at register. Tossed the bolts and washers I purchased after scanning them

Good store I found what I need it

Had what I was looking for. Didnt harass me TOO badly as closing time approached. One item I was after cant be found at Dome Hepot so I was grateful Lowes had it.

Now great deal 🍅 plants.

Maybe one employee in the store will know something... If youre lucky. Durring the process of buying a bbq here two of the employees were incredibly rude and one (manager of some sort) muttered and insult under his breath. I only go here if I dont feel like driving 2 minutes further to home depot

Gentleman from rugs gave great customer service.Always get excellent service at Lowes.

I have shopped here for years and generally found the people helpful and courteous. Recently, I tried the curbside pickup option, but it did not work. The phone just rang and no one answered so you had to go inside to pickup. That said, they took many Covid-19 precautions for pre-orders.

Super clean for a hardware store, even for a retail store. Knowledgeable, friendly staff. Treat veterans very well as well. No hassle to use veteran discount like at some other retailers(Orange sign). Even has reserved veteran parking spots.

Employees dont know squat!

Amazing staff!Everyone is so helpful and and nice. You can find everything here and in their spot. Clean as well!

Always a great place to shop. You can find things that you is not looking for some of the time.How I wish that they had one in the US Virgin Islands

Usually they are pretty good. especially the poepl in the lumber department are very friendly and knowledgable but today I had to talk to some one about air compressors and he was extremly rude and condescending . I had to compain to the manager as well. Hope they improve the way they treat their regular customers

Have you ever seen the roof deck parking here?Crazy.

This Lowes has a great garden CENTER. I love this place. Its where I shop.But, yes theres a big BUT; I went there on Saturday to see a full parking lot and an extremely full Garden Center. People were not following social distancing. Everyone jammed in close together. This isnt a healthy situation for your employees and customers.I believe there is a limit on how many people are allowed inside the Garden Center. Im sure the Framingham Health Board and Gov Charlie Baker would agree!Today; full Garden Center with a little less people, but still too many all close together. Both days I didnt feel comfortable so I turned and went home.PLEASE CORRECT THIS!I need everything for my garden 🙏

Actually very helpful this visit. They had so much moved around with the holiday displays but the employees got what I needed.

Truly helpful staff. This is one of the best customer service you’ll ever experience. No it’s not the Ritz but a home improvement store so set your expectations.You ask where someone is, they’ll tell you. When you get to the aisle someone is there to show you the specific product and answer your questions. They cashiers are warm and pleasant checking you out.We’ve purchased carpet and they couldn’t have been more helpful. The guy knew exactly what we needed and didn’t try to up sell. Answered ever question and arranged for home measurement. This store was better than a full service carpet store.I can’t say enough good things about this store. The only downside is I wish it was a little closer to my house so I could go there more often.

Speedy service when purchasing an applicable. Thanks Dave,

Maria from the tool department was extremely helpful today with my husband and I! She took a lot of her time to ensure that we found exactly what we needed. She really knew her stuff! Great spot

Great customer service, but items was looking for were not where they should have been. Had to find a worker to help. And their indoor plants selection was almost all dead plants 🙁

I ordered something online and picked it up at the store. So easy with the nice workers there! Very satisfied.😊

Very helpful staff.

Service is usually on point, but not lately.Went in to replace a fridge, but the appliance guy couldnt be bothered, so we dragged a guy from a few aisles over to ask about the one we wanted. It was on sale for 1 more day. He said there were 0 in stock - ignoring the fact we we looking right at one, and no shipments were expected. Could we buy the floor model? Seemed like we were asking for the moon and stars, but he went and asked.Nope. Basically, its on sale, we dont have any, you cant buy it, we arent expecting any more, but you cant buy the display model either. What a waste of time.

Dont buy appliances from Lowes their extended warranty service are the worse. Trying to get my washer machine repaired since july. They sub another company to do their services named mr appliances and these people are very unprofessional. 3 times they didnt showed up and when they finally came my washer machine didnt get repaired but they sent me a email 1 day later saying the service has been completed. I called Lowes back and even stop by the store to try get some help spoke with the store manager who said that he was going to see what he could do and call me back. Never got that phone call so helpless. Already filled a bbb claim and also going to take legal procedures.

Wanted to buy a new microwave Lowes had plenty for show but know stock for sale must wait 60 days and callbsck

Always a great experience, and they love Veterans!!

Love the prices!

Im always surprised to see what great deals lowes has! Theyre employees are also very friendly!

Helpful staff for the most part. Sometimes long waits for forklift assistance.

Its great place and some great deals I got 170$ lock on sale for 16.16 how could I have walked away with out it (kwikset smart code 915) definitely will be going back again and again

I went in to make some key copies and was immediately greeted by Tracy, an associate, who brought me over to the machine and walked me through the process. I was in and out in 10 minutes!

Find great deals

Everything was easy to find

This place is a joke. I placed a huge order for decking materials and I was sent the wrong product, after waiting 2 months for it to arrive. Now, I have called to talk to the pro service desk a dozen times, been on hold for >an hour total and still have not resolved the issue. I would suggest, for large orders go elsewhere. Anywhere else actually.

Terrible experience with Lowes in Framingham this week. I ordered a Leaf Vacuum on Saturday, paid for it and set a delivery date only to get an email on Monday to say it was cancelled. No call, no explanation, just canceled. That night, I go back online and notice its back in stock. Sweet. Order it again, make a payment, set a delivery date and boom good to go. No emails on Tuesday so we are good to go. 3 days later on Friday, 3 days before its due to be delivered I get another cancelation email with no explanation. So I call the store to see why it happened. I get passed around and left on hold and finally get to Mike in Shipping and get fed excuse after excuse on how it is the computer system. The manager was too busy to talk to me so I am still waiting on a call back.

Didnt find what I originally went to store but stocked up on garden supplies.

Jackie and Jim from outdoors dep were great helped when loading. Pleasant, good sense of humor so much needed these days. Great way to start a day.

Very helpful and friendly stuff!

This review if about a situation involving a Husqvarna self-propelled lawn mower that I purchased at Lowes in Framingham, Mass. I bought the machine in May, 2019 and in Sept, 2020 the mower stopped working. I heard a loud bang and then saw oil spurting on to my lawn. I called Lowes was told to contact a certified Husqvarna repair center. I was then told by the repair center that the machine was not worth fixing. So, again in phoned Lowes asking for a refund due to the fact that the machine was still under manufacturer warranty. I was told that a refund would need to come through Husqvarna- but they said since it was an engine problem,. Husqvarna was not responsible. So now after 17 months of ownership I am out 500 dollars and in need of a new mower. I promised the manager of the Husqvarna Customer Service line that my review about his product would state honest facts- so this is what it is. please take this review into consideration when purchasing a product.

Easy to find items. Helpful staff.

Bonus: store is dog friendly.

Always a pleasant experience. Everyone very helpful. Cashier was very friendly and quick..

Great selection. Found a bigger, better leaf blower. Im happy.

Service at this location is excellent and friendly. They do not sell propane here as it is within 300 feet of a postal distribution center.

We asked to have an employee paged to get a piece of glass cut. We then waited 20min at the glass cutting machine to have someone come over and tell us its out of service. Then a second employee came over and rudely pushed his way between us to get by with a customer. No one could tell us when the machine would be up and running again and when we asked if they knew of another place that cuts glass he just said you could try another lowes 🤦‍♂️

Staff are helpful. . Cheap prices on some things.. I love the variety of plants they have.. The only complaint I have is that I ordered an item in the store a week ago and NEVER was I called to let me know that the item was discontinued. If I had not called I would still be waiting.

Have situation and can’t reach anyone by phone or get anyone to call back. Had delivered hundreds of $’s in custom levelor blinds that I didn’t pay for.

Had the pressure treated decking I needed that HD didnt have and an associate in the framingham store help me load into my truck. His name was Andy ...very nice for him to help me !!

A little disorganized vs other lowes stores but not bad.

The item I was looking for was right at the entrance.

Wonderful nursery in the spring and summer. John is a great employee. Very helpful and sociable. Great store.

The staff is consistently so helpful (significantly more so than its competitor down the street)

Great Lowes. Super nice employees who are always eager to assist. Great selection of home improvement items from carpet to cabinets and tile. Husband is a contractor and this is his go to store.

Bought some items online and picked them up in store. Painless process and very quick

Went in for a few items and found the items and then left.

Workers ignore questions. When pressed you find out they do not know where things are. Items are not where directory says they are. The directory list items they do not carry.

Helpful staff

Went to the garden department. Most flowers were dead or dying because they lacked water. Line was very long with none social distancing. I left.

Clean and well lit. Didnt have any interactions with staff, so cant speak to that. They had what I was looking for at a comparable price. It looks like pretty much any other big box hardware store.

Worst experience ever. I have been waiting for a delivery over 6 hours from when they said they would be here in 15 minutes. I have called multiple times and they assured me they would provide an update. I lost my entire Saturday and still dont have my washer and dryer. Additionally I had to pay a plumber $800 in time and materials as he was waiting to finish the install that never arrived. It is the last time I ever buy an appliance from Lowes!

Kevin at the Framingham Massachusetts Lowes was very helpful, knowledgeable, and he even carried stuff out to the car for us. He was amazingly helpful and hes an asset to your company!!!

I generally encounter helpful people in the aisles but you get to the check out counters and the employees seem so annoyed and put out that you are interrupting their personal conversations to ask for assistance with the self checkout when your product doesn’t have the scan code on it. It’s shocking... they just keep talking and talking while you stand their waiting and then you get the look when they finally bother to stop to help you. It’s not just Lowe’s in Framingham...Hudson location is just as bad and the employees there have no problem letting you know how much they hate their job.

Since becoming a new homeowner Ive made more trips here and spent more money than I care to admit. Staff is helpful and the store is clean and well organized. Prices can sometimes be high but they are often willing to price match other stores.

Not as big as some other Lowes but it suffices. They have some good sales every now and then. Not as many items as the HD down the street but they get a plus from me for selling Charbroil grills and accessories.