This place is awesome they fixed my chevy 3500 really well it dose not leak oil any more an they were so nice an helpful ron the tech guy was really helpful also.
We’ve used Book’s Auto for 17+ years, it’s a great locally owned company! They keep us informed, are knowledgeable, and we never feel taken advantage of or that there are unnecessary repairs recommended. Dylan is fantastic, and we always get an appointment in a timely manner. Will always recommend when given an opportunity, Book’s is fantastic!
Excellent setvice...friendly and personable.. will go above and beyond to insure your concerns are addressed and advises you in a competent professional manner.Ron you and your staffare the best...
Real, honest service. Staff goes above and beyond to ensure customer satisfaction. Local, friendly feel. I went for an oil change and they shuttled me home and back. When I realized the sticker hadnt been updated and called to see when the next oil change was due, they hand delivered a new sticker to my house!
Great job done on our Dodge truck. Pleasure working with Dillion and others there. They pointed out and fixed problems that they noticed that will keep us from having trouble in the future. We got to take our jeep up to Tin Cup area and see a mama moose with her young because Bookmans fixed up our truck so quickly! Corawithcamera.blogspot.com 2021-9-15
Came in for basic alignment, had great service, explained everything well.Def recommend
Great place to go for auto repair. Always done right and on time. Weve been doing business with them for 20 years or better.
Awesome people to work with, very compassionate and went above and beyond to track down a part for an OLD Jeep, and got us back on the road. Thorough in their review to assure that the problem was really fixed before they sent us on our way.
Number 1 service from Dillon. Books has always done a professional job.Dillon has always done an outstanding job
A nice little shop tucked away in older Fountain area. Only place I take my cars to. Good service, honest and fair prices. Best to call for an appointment, they are busy.
Took my truck in here to have it looked at as it became a hazard to drive, it turned out that my bearings and spindle where bad on my passenger side among other things. They got to work on it quick and would have been done faster if not for the spindle being discontinued. They went above and beyond to find a replacement and instead of sending me to another shop or telling me tough luck they took the time to get it right. Even let me borrow a work vehicle to make sure my son got to school and to go grocery shopping. Very patient and understanding. Will be returning in the future
Made an appointment for Oil change and Transmission fluid check. Took them over three hours to do that.I explained the importance of checking the transmission fluid because i suspected a leak. The paper work said it was check and was found to be full. Also spoke with the mechanic and he verbally said it was good.Had hard shifts after leaving. Had to find nearest auto zone and put 1.5 liters of transmission fluid in.Took my car to Mikes Japanese Auto (5stars) and they found the leak and fixed it for 5 dollars. Books auto straight up lied to me and almost ruined my transmission because of it.
Amazing service that I have come to expect from the staff. I will continue to bring my vehicles here .
Book’s has literally saved us thousands with their honesty and expertise. I cannot speak highly enough of their integrity: we first came to them with a quote for repairs from Firestone and they let me know that not only was the quote high, but that the repairs weren’t necessary on my Jeep to begin with. The repairs they did identify were quickly fixed at a reasonable price. Additionally, they performed an oil change on my vehicle by siphoning oil since a previous mechanic had left the oil drain plug jammed in the oil pan. We brought the Jeep in today with the expectation that we’d need the oil pan replaced, but Dylan was able to get our drain plug out without damaging the pan: saving us over a thousand dollars in parts and labor. Finally, we brought a patched tire to them to see if a replacement was needed. They identified that it was, but when I mentioned the tire is less than a year old, they told me to call Firestone to see about their road hazard warranty. Firestone replaced the tire under warranty, saving us $200. An absolutely top notch shop, we will be using them exclusively and recommending them to everyone we know.
I would give 0 stars if Google would let me. This place is absolutely terrible. Two different occasions I had to bring my vehicle back here after they fixed something because it immediately broke again. The work was covered under warranty, but they gave me nothing but a hard time about validating that warranty and correctly fixing my vehicle like I paid them to originally. Very unprofessional and they refuse to own up to their mistakes. They try to blame you and try to offer every excuse possible not to honor their warranty.
I have been taking my car to Books for 10 years now and they have always been so honest, helpful and professional. I recently replaced my engine and the used engine failed after almost a year. Books honored the parts and service warranty replaced the engine for FREE! My newest engine works even better than the old one! I wouldn’t go anywhere else but Books for car repairs.
Great service and will take all my vehicles there.
I love this place I get my oil changed her everytime and they do an extra check up on your car at no additional cost. Definitely recommend!
Seems to be great service. Havent had to have them do serious work yet but they are very accommodating and perform inspections as a part of a normal oil change. So far so good.
My old pickup was throwing several codes and having all sorts of weird issues. Books Auto did a great job diagnosing the problems in a logical manner and my old pickup (200k miles) running great again. Great service and great price. I highly recommend!
Rob and Dylan were kind and helpful in explaining what really needed fixing and were able to get our repairs done quickly.
Called early 8am ish. Asked for a quote the girl said she would call well here i am at 3pm no call back not shocked. Called 2 x phone rings 3x someone picks up i hear breathing then click hang up. Makes me want to use you right away, NOT!Update worth an increase in rating
I have brought my cars to Books for nearly 10 years. They always handle our interactions in a professional manner. Books stands behind their work and any problem I have had they have been quick to fix it, while never trying to charge me for something that doesn’t need worked on... And may I say Dillon is so easy on the eyes ladies! I just want to feed him all the snacks and let him change my oil every 3 months or 3000 miles... which ever comes first!
My husband brought his car here today in hopes of getting an issue fixed that hes had for a while. Last week, he brought it to his dealership because that was what was recommended. He spent $1,400 on them fixing everything else but the problem (even though they claimed to have fixed it..but when he brought it home the engine light was on-- dealership claimed this was normal and it would go away. It didnt). When he brought it here, they got his issue fixed. I was on the phone with him while he was paying. Everyone was incredibly polite and professional, and this issue was not as expensive as we thought. Thank you all so much for an amazing job!
My family took our business and personal vehicles to Ron Books place back before they expanded into the old restaurant next door. He was always on hand, honest and personable. The did the work on the first three cars I owned. I believe my dad and granddad had work done there on occasion.
My girlfriend brought her car here for many services including a transmission fluid flush. Her next visit for an oil change they recommended the same transmission fluid flush. When my Girlfriend said she just had that paid to be done, they advised that they had an old tech that was fired for not performing services he was billing for. She was told they would look into it but ultimately they declined to perform the service she paid for. she had been a long time customer for several years but will not be returning. Make sure to check all services you pay for here are actually performed
I love my 20 year-old Ford, to the point that i go to great lengths to keep it in running order. Recently had a problem opening the exterior door handle on the drivers door. I had no idea if this needed a replacement, if it could be repaired or what. The team at Books took the door panel off, traced the workings and found that one of the mechanisms needed lubricating after all these years of wear and tear. They found the issue and fixed it so well that it works better now than it EVER has from day one. Cant say enough good things about this repair and this team. Ive been going to Books for years to keep mybaby alive and kicking, recommend them highly.
Just moved to Colorado and needed to make sure my car was running fine. They told me a few things to watch for but couldn’t look at my transmission and explained why. The woman at the register and who answered the phone (think they were both the same woman) was extremely friendly and helpful!
I used this shop in 2015 to do an engine swap on my 1976 f250. When I got it back, my radio had been stolen by some one prying open my vent window and my instrument cluster bezel was cut to steal the radio . They took parts off of my old 429 engine and kept them, Iike the high rise intake I had on it. When I called about having them replace the bezel, they agreed but after weeks of calling I gave up. They had my truck for almost a year and when I got it they hadnt installed the bumper, because they ran out of time. I was able to drive my truck for 2 months and then something happened with the clutch. Come to find out, they never replaced the pilot bearing and it failed. Its been 5 years since they had my truck and I am still chasing down problems. I would never use them for anything.
Great customer service. I wish the work had held up. We needed a radiator replaced, which they did for cheaper than they quoted, but they didnt replace the radiator cap so that started leaking as soon as it was driven.Took another car in for an oil leak, which they fixed for less than quoted again. But they didnt catch the spark plugs which the oil had been leaking in to. They cracked an ignition coil and broke a vacuum while servicing the problem but didnt fix what they broke. Which resulted in a week of running around and trying to get a car fixed while balancing work and school.The fixed all of the problems for free when it was addressed but should this have been such an ordeal in the first place? I am grateful for their honesty and owning up to their mistakes but they lost my business going forward. I wont trade quality service for a lower fee.
I dropped my car off with no appointment. I expected to hear from them the following week as I was not in a rush while my husband is out of town I have access to both cars. I heard from Books less than 3 hours after I dropped my car off letting me know what they recommend and pricing. They are prompt and provide quality service. I like that they are a generational owned family business. Their prices are reasonable and the service is fantastic! I highly recommend them for all of your car repair work.
Awesome people, highly recommend and affordable too!!
Great service. Best mechanics
I take my Jeep to Books before even a Jeep dealer. It’s all about TRUST.
Pops is the best...
They quoted us wrong. The guy said it was going to be 1,000 or less, because of the used parts but it ended up being up to 2,000. If he would of quoted us right the first time and communicated with us more properly, then we would have totaled our vehicle. It’s not worth fixing our vehicle for that price.
This place is impressive. They’re quick and honest, they didn’t try to sell me anything I didn’t need. Really great place if your car needs work.
I personally only take my car to this place. I drive 30 minutes to make sure they can take care of my car. They are friendly, they dont condescend or talk down to you, and they are honest people. They are not one of those shops that scam you out of your money, especially when they see a twenty-something year old girl come in. I highly recommend this place to anyone. Theyre trustworthy, professional, and always helpful.
Books is a great place to take your vehicle for service. Very friendly and knowledgeable staff. They quickly identified and resolved a problem I was having with my truck. They explained everything thoroughly in terms I could understand. They also identified issues that should be monitored on future visits to avoid other problems developing. I highly recommend Books for your vehicle service needs.
Great customer service
Good place to take your car.
Great customer service and a job well done. No hidden cost. Transparency and honesty which is hard to find nowadays. I will definitely return.
We have been doing business with Books for 2 and a half years now and to be honest, they are the only people we let work on our vehicle. What sold me on them was i called about two years ago and talked to a gentleman about changing my plugs. He asked me why i wanted to change them and i said i just figured they needed changed. He told me that he would be taking my money for no reason and they dont do business like that. He told me that our vehicle would tell us when the plugs needed changed. Thats honesty. I usually deal with Dylan who is very honest and a very nice young man. They do great work and they actually do the work, unlike some places that i have dealt with. We highly recommend Books automotive in Fountain for all you vehicle needs.Bob and Brenda Hughes
Always honest and fair... established business for a reason!... long term customer!
Did wonderful service to my car, got me back on the road quick. Price was reasonable. Great customer service. You have a new customer!
Little pricey, they try to work with insurance companies, they seem to be somewhat fast, A lot of young people. Nice website and they connect with you via email, if preferred. So far, so good....hope to have my car back today
This place is something amazing! They go above and beyond to take care of their customers. And they know exactly what they are doing. I have yet to see a franchise dealership do a better job like these men. They are very affordable and and very efficient. And most importantly, if they missed anything, they take second look at your vehicle with no charge. My wife and I like to give to our neighborhood businesses and would never go outside of our area and I would definitely recommend these wonderful, hard working gentlemen to anyone.
Love these guys. Always so helpful. Make you feel like family.
My auto was running rough and I took it in to get it fixed. Was told it was a fuel injector problem and that the spark plugs needed replaced. Spent 670 dollars to get that done and the car seemed to run fine. Went to drive the car for thanksgiving dinner and the motor blew. This was roughly 50 miles after getting the car repaired. Towed the vehicle back to books, and was then told the motor was frozen and could be replace for 5-7 thousand dollars. They noted on the invoice that there was no oil in the motor. It was on the highway where the motor blew. This advice/comments cost me another 62 dollars which Ron graciously offered to lower to 60 dollars. I will not be back.
These guys are fantastic! I wish I had found them 20 yrs ago. Honesty is a number one priority with me and I trust them completely. They take the time to explain things and dont seem to mind that I ask a ton of questions. They are good about explaining to me what things need urgent repair vs what can wait awhile. I wish I could give them 10 stars instead of just 5 because they deserve 10 stars. Even if I lived as far away as pueblo, I would bring my car to them because they are the best and I have complete confidence in their work and in their honesty.
I found Books when I as new to the area and needing a mechanic. I learned about Books Automotive when I received an advertising flyer in the mail. I took my car to Books for maintenance and to give them a try. I have continued to use Books ever since and it has been over 6 years for me. Friendly, professional and honest service with a small business feel. I trust them with my car. I use them regularly for oil changes and general car maintenance. When I needed something major fixed due to a manufacturer defect, they were better priced than the dealership by far and completed the project in less time than I was quoted elsewhere. I highly recommend Books Automotive. They have been fantastic every time.
Family owned business that really does their best to do the right thing. Ive had both my vehicles in for major repairs. Theyre fast and do a great job of keeping to their quoted price.Once again Books automotive did a great job replacing brakes and rear shocks on our truck. It was done in one day and came in below their quoted price!
$4100 well spent. These guys are the real deal.
Came in today for a tire issue. staff was Very professional, n honest. Fixed tire and had me back on the road in no time. 5 stars!
I brought in a car that was overheating for diagnosis. The report back was that it had a leaky radiator so I pulled it from the shop and installed a new radiator myself to save the cost of labor. Pressure tested the old radiator once I got the new one in and it showed no sign of leaking, so complete waste of the $100 diagnostic fee and $150 to buy a new radiator, plus hours of my time. Turns out the engine failed a block test (head gasket is leaking) so the new radiator wouldn’t fix the problem anyways... won’t be returning here again.
They are honest and friendly. Honest is not easy to find with mechanics these days, I took my Prius to them after being told by another shop that it needed various things fixed, they not only told me but actually showed me that it was not true. After that honest experience we only go to them, they work on my husbands Trailblazer and our new fun project 1995 Jeep Cherokee. They treat you like a friendly neighbor with a major family vibe.
We have used Books Automotive for several years now. They have always done great work on our vehicles & are fare in their pricing also. They do their best to work with you & have a heart for the military also! Highly recommend!
Thorough, accurate, and priced fairly. High quality work. They are the only people I trust. I live near I25 and Fillmore and will ONLY take my vehicles to Books in fountain.
On my way out of Colorado had car trouble and Book Automotive &Tire Services really helped me out and they are so helpful and have great customer service
I had my brakes looked at. They gave me a reasonable quote. They were friendly and timely.
Overpriced and rude. I was quoted $1300 for a tow($45), diagnostics($100), fuel pump, fuel filter, and battery replacement on my 2002 Chevy Silverado. I paid for the tow and diagnostics and brought my truck home to do it myself. I was able to replace the battery($100), fuel filter($20), and fuel pump($245) for much less than I was quoted. The job was completed by 2 non professionals without a lift in less than 2 hours. Books wanted $1155 for a job that I was able to do for $365.I called Books and asked about the price difference. They said the fuel pump they would use cost $440 and that it had a 2 year guarantee. The fuel pump I bought has a lifetime guarantee. Books wanted to charge nearly twice as much as Advanced Auto Parts for parts. Even with the increased cost for parts, I’m still confused how they came up with $500+ for labor. Books said there labor cost was $100/hr. So 5 man-hours for professionals with tools vs 4 man-hours for non professionals without tools. The inefficiency is shocking. Dustin, the manager, was rude and defensive. I don’t understand how this place is the highest rated auto shop in the area.
I had a strange sound coming from the brakes. He could have easily taken me for a ride since I was from out of town, in a rush, and willing to pay just to get any problems taken care of quickly. He found that the problem wasnt a problem, refused to take my money and sent me on my way. It doesnt get more honest than that. Good folks there.
Good service - done quickly...I was happy to get my car back; didnt get any shuttle service. I got a air con hose replacement and a/c charge on 2010 gmc Acadia = $700. Thank you for fixing my car.
Great work and communication! Helped me understand the issues and did a great job teaching me. Thanks!
The best place to take your vehicle. Great staff and beyond excellent service.
Their ethics, integrity and service is of the highest caliber. FREINDLY and knowledgable staff. They take time to answer any questions you have. The job you brought your vehicle in for is done correctly. Weve never had a complaint.
Never had any problems.they are upfront and honest. They do great work in a timely fashion. I would request this garage to any family member or friend.
If I could give more stars I would. One of my best friends since 1971 has son-in-law and daughter who are stationed at Fort Carson...the Spry family. They needed honest service for their vehicle and had some significant issues to address in 2015. Hadnt talked to my friend in a long time so called him last night. In the process of catching up he thanked me several times for the referral to Books Automotive. He repeated over and over that his daughter and son-in-law were well cared for and very, very impressed and would be using them as long as they are stationed there. Hes not sure what his next post is but they managed to buy a home in Colorado Springs and are coming back so sounds like Books Automotive has a long time customer. Thanks again Ron, Dustin and staff.
Books has taken care of all our vehicles for at least the last 8yrs! They are friendly and priced fairly! Great place for tire patches to engine overhaul. Ron and his son are a great team!!
I took my Durango here as a referral from the local Meineke for an Evap Leak. This shop found several issues on my vehicle, but ultimately did not solve the original problem. I had to actually drive my vehicle back twice because of this issue, and their response was to charge me an extra 50-100 dollars to troubleshoot the problem. Ultimately, I was pleased with their findings of the issues with my vehicle and their shuttle service, but I will not be taking my vehicle back for future service/maintenance. I would recommenced going the extra mile for future first time customers.
Knowledgeable and honest! What more do you need?
Great shop.Unfortunately my car was towed to a different shop last night and Im totally screwed.
Really great garage with friendly staff and quick, excellent work. They dont try and come up with stuff to repair. Honest
We have come to the shop for some years, always receiving good service, polite and reasonable price
Unmatched customer service. Top notch mechanics. Thorough troubleshooting. I take all my vehicles here.
I am always impressed with the speed and quality of service, as well as the excellent customer service of Books Automotive. They are an honest company that cares about its customers and always strives to keep them satisified. I highly recommend.
Tell you the honest truth about the situation, they dont condescend when you have questions, and refer you to places they know personally if its not fixable at their location. The only repair shop I genuinely trust
Been taking my cars to Book’s Automotive since 1996. Honest people that do awesome work. I found an auto mechanic that is honest, reliable and their technicians that know what they are doing.
We have had our vehicles serviced by Books Auto since 2005. They are honest and trustworthy. If there are any problems with their service, which is rare, they take every step to fix the problem and provide good customer service.
Great service go here for your automotive needs you wont want to go anywhere else
Been coming here for years for my repair needs. They are always friendly and honest about what needs to be done. Plus they are a locally owned business and will support them 100%.
DO NOT GO HERE. SAVE TIME AND MONEY! THEY CHARGE 120%MARKUOS OK PARTS. A $500 FUEL PUMP JOB WAS GOING TO COST ME $915! I TOLD THRM THE FUEL PUMP ALONE WAS NOT WORTH $550 AND I LOOKED THE PART UP AS LOW AS $250 AND $304 (DEALERSHIP). THEY BUY FROM THE CHEVY DEALERSHIP SUPPOSEDLY SO THEY WERE GOING TO UPCHARGE ME ALMOST $300 FOR JUST THE PART! IM CALLING THE BBB NOW ANS WILL LET THEM HANDLE THE REST. THEY TOOK MY GAS TANK OFF AND THEN TELL ME I CAN FIND THE PART CHEAPER, WHEN I DID, THEN THEY ALL OF A SUDDEN HAVE A POLICY AGAINST INSTALLING OUTSIDE PARTS. THE PART I FOUND WAS THE SAME BRAND AND PART NUMBER BUT THEY WERE SO MAD ABOUT LOSING THAT EXTR MONEY THEY SAID THEY WOULD PUSH IT OUTSIDE WITH THE TANK ON THE GROUND SINCE IT WONT START NOW AFTER ITS TAKEN APART AND FUEL LINE IS CRACKED.THE OWNER SAID THAT TO ME. SO HE BASICALLY IS A HORRIBLE OWNER AND PERSON. I AM NEW HERE AND HAVE TO FIX MY CAR, TOW IT SOMEWHERE ELSE NOW AND I LIVE 20 MILES SOUTH OF TOWN SO THANKS A LOT FOR NOTHING RON!!!!!
Been taking my truck here for a couple of years now and really cant complain. Plus you cant beat the 3 year 36000 mile warranty on their work!
Always great service,no matter what was done to my vehicles.
Honesty and integrity is the best way to describe these guys. They know their stuff and will treat you fairly
We having been bringing our cars to books for over 5 years, we wont go any other place! You want a good job done for a great price you wont go wrong here!
This is a GREAT shop on the main strip in Fountain...... very friendly staff and MILITARY friendly
Very impressed with the personal service that was so kindly given!
Great job on my motorhome! Thanks!
I love their honesty and integrity!
I get my oil changed here. They are always friendly to me.
Rental car location. Had good service
Ron, Dillman and Dustin are great people, they always do an honest job.
I made an appointment to get my brakes checked the day before I dropped my car off. I dropped my vehicle off at 830 am and had a co worker pick me up so they could have my car while I was at work. I called 3 times throughout the day and each time was told that my car was the next to be looked at. When I got there at 430 PM, they had just diagnosed the problem but hadnt started on any of the work. It was a complete waste of time.
Did not fill oil to proper level, it was 2 quarts low, and oil transmission hose (they replaced) came off on highway. $450 by them now costing me a new transmission. AVOID AT ALL COSTS.
Best folks in town!
The waiting area was stinky..
Very nice
Always an honest experience